Trouble Shooting

Problem ReasonSolution Big Bag 空了换袋(when AGM Big Bag is at the line:)Nozzle not sucking AGM 真空泵出问题或者关闭和E&I 一起检查真空泵输送管道中AGM Jam打开管道清洁Panel Mate 上Receive 未打开在P/V 上打开Receiver 看Reseive顶端的阀门是否能打开和E&I一起检查看AGM Bigbag清洁空气的阀门是否能打开Receiver Filter 堵塞清洁Filter 或者更换由于输送管道泄漏，无真空密封管道Butterfly Valve 没打开检查开关，或调整气压Butterfly 的气缸无法正常工作更换气缸Receiver 中没有AGMFill sensor 的low level 输入有误检查、调整Butterfly Valve 始终打开和 E&I 一起检查气阀、气缸，如果需要则更换Auger 损坏更换Auger有人手动打开Receiver 蝶阀，导致AGM 倾倒入Hopper 的Lower level 设得太高 (> 10%)调整到10%以下异物混入AGM, eg. big bags 的编织袋清洁jam, 在更换Big bag 时小心Jet Gun 气压太低调整压力异物混入AGM ，导致管道堵塞清洁jam, 清洁整个系统Auger 伺服电机仍在运转Auger 损坏,更换Auger Jam 在Hopper 或者输送管道中see above 生产线没停, 但是core 中没有AGMAGM 流量计失效更换流量计AGM Trouble Shooting Guide Line管道中 AGM Jam Hopper 里AGM Jam Hopper 里没有AGM Receiver 里没有AGM 由于没有AGM ，生产线停下来仅在片的一侧有AGM Jet Gun有问题更换或者修复Jet Gun片中AGM的总量不对调节AGM SetPoint片中AGM分布不正确Jet Gun压力太低调节Core Drum真空不对检查Core Drum真空，是否有网面B/UProblem ReasonBig Bag Station is empty(when AGM Big Bag is at the line:)Vacuum pump is defect or switched off.Jam in the feed pipesReceiver is switched off at the Panel MateCan the Valve on the top of Reciever open?can the Cleaning Air Valve open?Receiver Filter is blockedNo vacuum in feed pipes due to leakageButterfly Valve doesn´t switchAir Cylinder Butterfly is defect.No AGM in ReceiverFill sensor low level has wrong value inputButterfly Valve stays openAuger is brokenSomebody dumped manually the receiver contentsin a full hopperLower level is set too high (> 10%)Jam at the Auger through wrong things in the AGM,eg. parts of the big bags.Pressure of the Jet Gun too lowJam in the Funnel due to wrong parts in the AGM.Auger servo is runningJam in Hopper/ at the FunnelNo Line stop, but AGM is missing in the core AGM Flowmeter defectNo AGM in Hopper Jam in Hopper Jam at the AGMFunnelLine stop: No AGM AGM Trouble Shooting Guide LNo AGM in ReceiverAGM only on one side of the diaper Malmanufactured Jet Gun, due to that fact wrong AGM FlowWrong AGM amount in diaperJet Gun pressure too lowVacuum Core millhouse not on the correct valueWrong AGM Distribution in theDiaperide LineSolutionRefillNozzle not sucking AGMCheck the pump with E&IClean Feed pipesSwitch the Receiver onCheck wih E&ICheck wih E&IExchange Filter (Procedure is discribed below)Seal leakageCheck switch/AdjustmentsExchange Air CylinderCheck adjustment.Check Butterfly Valve with an E&I, check the Air Cylinder, if necessary, exchange them.Exchange AugerAdjust Lower level correctlyClear the jam, be careful at the preparation of the big bags.Adjust PressureClear the jam, clean the system.Auger is broken, exchange Augersee aboveExchange FlowmeterExchange or repair Jet GunAdjust AGM value at the panelmate adjust pressureCheck the system。

【AKTA 纯化设备Trouble Shooting】如果遇到电脑和AKTA仪器无法正常连接，该如何处理？回答：1.CU950状态观察：Power灯不亮或闪烁——电源问题或CU950问题，请先确认电源是否正常，如果电源正常，CU950可能已损坏。

PC与System灯均闪烁——请将电脑和AKTA仪器均关系，再先开启仪器等待5分钟，待其自检结束后，再打开电脑，等待电脑完成启动，再次确认CU950灯状态，如果没有变化，首先从PC着手解决问题。

灯不亮――CU950可能坏了2.物理连接检查，若使用的是USB插口形式，线路重插——需注意：CU950上有三根线，一根电源线，一根USB线（一端的扁平口接电脑，另一端比较方形的接口接CU950），一根网线，网线接口应插在Uninet1口中；另外一种高级连接，是AKTA和电脑之间用网线来联，网络连接的IP地址是192.168.*.*（其地址可以在CU950模块上找到，一共12位数，分4组，前两组一定是192.168.，在安装Unicorn程序时会用到），比USB连接更稳定。

另外，网线选择时，推荐选择交叉头带有屏蔽线的网线（这些要求可以在购买网线时告知卖家）3.电脑问题处理：重启电脑和仪器——先启动AKTA后启动电脑Windows系统――请选择英文正版系统，如果电脑是Win7 professional version操作系统，只能安装Unicorn5.31或更高版本。

检查是否安装杀毒软件——应卸载重装软件——安装前注意提醒客户进行备份4. 排除错误操作――比如驱动没装，strategy选择错误等。

驱动是否安装，可以在硬件管理器中查看，若未安装，会出现黄色问号标识提示；如果Strategy安装错误，查看其设备配置（泵10或100（标在泵头的不锈钢处）或P960样品泵，紫外UV或UPC，收集器），确认应安装哪个策略；如果曾经升级过，收集器必须在Stragety安装时进行勾选，其他的泵或紫外，或Air sensor等的添加则在System administrator的Component里进行勾选。

关于DP中的trouble shooting 目录（一）备份被锁，无法进行（二）磁带位置与IDB记录不一致（三）卡带处理（四）磁带出现fair状态（五）Tape显示NO HW（六）Device is locked（七）ESL322e firmware update（八）Drive超时问题的处理(九) DP中常用命令（十）IDB Export & Import（十一）TableSpace空间不足的相关问题（十二）Media Pool无法打开（十三）Drive abort 无法继续备份（一）备份被锁，无法进行问题现象：启动备份时产生如下错误：问题判定：产生此warning的原因是某个进程退出时没有正常退出而产生一个锁定文件，所以启动备份时不能正常启动。

解决办法：删除该锁定文件后重新启动备份。

Command：rm /var/opt/ignite/locked_file name返回目录（二）磁带位置与IDB记录不一致问题现象：在copy过程中因备份有问题，为了不影响业务重启了DP，重启成功后再重新启动该未完成的COPY任务时，备份中产生如下warning：问题判定：磁带的物理位置与IDB中所记录的不一致。

问题解决：进行barcode scan后重新备份。

返回目录（三）卡带处理问题现象：问题判定：磁带卡在drive里，无法退出。

问题解决：1.用命令将drive里的磁带强行退出－到DP里看带子卡在哪个drive（如10-180-lto的SCSI_1）。

－再到那个drive里，看看他的物理路径（SDSI Address）。

如：bjdcbk01 /dev/rmt/19mn－然后到secureCRT里进入bjdcbk01 , 进入那个带库(omni_lto1)。

－stat d,看看哪个磁带在那个drive里卡着呢（如s31）－到bjdcbk01 , #mt -f /dev/rmt/19mn offline 把磁带用命令导出－然后在进入omni_lto1, move d1 s31.把磁带放回原来的槽位。

Trouble Shooting Tel: +86-21-2730 9851There may be various reasons for the abnormal operation of the receiver. Check the receiver according to the procedures shown below.If you can not solve the problem even after referring this trouble shooting, please contact the dealer. Don’t open the receiver cover. It may cause a dangerous situation.SymptomCauseRemedyThe front panel doesn’t display any messageThe power cord is not plugged in.Check that the power cable is plugged in tothe wall outlet. Wrong connection of the Audio/Video output of the receiver to TV .Connect the Audio/Video output of the receiver to TV correctly Wrong connection of the satellite antennaCorrect the antenna cable correctly No or bad signal message appears. Check other device connected between LNB and the receiver, or adjust the antennaposition. Audio muting Press the MUTE button No picture or soundTV power offTurn TV on.The receiver can’t receive the signal Check the antenna cable, replace the cable, or connect the cable to the receiver tightly. No pictureIncorrect values of some tuner parameters. Set the values of tuner parameters correctly in the Installation menu.The satellite dish is not pointing at the satellite Adjust the dish Signal too strong. Connect the signal attenuator to the LNBinput.Satellite dish is too small Change to a larger dish. No or bad signalThe LNB is faultyChange the LNBYou have forgotten your PIN number Connect your dealer, and the reset your receiver.The remotecontroller does not operate. The batteries of the remote controller are not inserted or exhausted. Check whether the batteries are inserted correctly in your remote controller. Check and replace the batteries of the remotecontroller. Poor picture quality; Less channels in scanning. Low LNB power or signal loss in cableChange the LNB power in dish set up menu to 14v/19v.。