新东方商务英语高级口语素材

1.I asked him to set a value on the pictures.我请他对这些画估个价。

重点词语：set v.树立，规定n.一套，一批;趋势adj. 固定的；规定的商务用语：set up 创立set a value on 估价，评价set bounds to 限制:恒星英语网2.Everyone works several hours each day.每个人每天工作几个小时。

重点词语：several adj.几个的；不同的pron.几个商务用语：two several items 两个不同的项目3.The jeweler showed the necklace to the customer.珠宝商将项链展示给顾客看。

重点词语：show n.表示；展览；外观v.指示，说明，展出商务用语：show bill 海报，招贴show business 娱乐性行业show case 陈列柜，橱窗4.We often shop in Wangfujing Street.我们经常到王府井大街的商店买东西。

重点词语：shop n.商店，店铺vi.买东西，购货商务用语：closed shop 限制行业（只允许本工会会员）open shop 开放行业（非会员可从事的工作）shop steward 工会管事shop floor 生产场所5.Both parties have signed the contract!双方已经在合同上签字了。

重点词语：sign n.标记，符号v.签名（于），署名（于）…，签署商务用语：sign away 签名放弃sign in 签到，记录到达时间，签收sign on the dotted line 在虚线上签字，全部接受sign over 签字移交One section of the class was reading and the other section was writing.班上的一部分人在看书，另一部分人在写东西。

商务英语口语01、商务场景下1.what time would be convenient for you?你看什么时间比较方便？2.I'd like to suggest a toast to our cooperation.我想建议为我们的合作干一杯。

3.Here is to our next project!为我们下一个项目干杯！4.Would you please tell me when you are free?请问你什么时候有空？5.Glad to have the opportunity of visting your ompany andI hope to conclude some business with you。

很高兴能有机会拜访贵公司，希望能与你们做成交易。

6.what I care about is the quality of the goods.我关心的是货物的质量。

7.please have a look at those samples.请给我看一下那些样品。

8.I'd like to know any business connections abroad.我想多了解一些你们公司。

9.I would be happy to supply samples and a price list for you.我很乐意提供样品和价格单给你。

10.can I have your price list?你能给我价格单吗？11.will you give us an indication of prices?你可以给我报一个指示性的价格吗？12.I am in charge of export business.我负责出口生意。

13.I'm thinking of ordering some of your goods.我正考虑向你们订货。

14.what about the prices?那价格方面怎么样？15.Let's call it a deal.好，成交！16.our product is the best seller.我们的产品最畅销。

1前台对话(1) Meeting the Receptionist (1)Receptionist: Good morning! How can I help you?早上好! 您找谁？Bill: I have an appointment with Mr. Smith.我和Smith行政管理已经约好了。

Receptionist: May I have your name, please?请问您的姓名？Bill: Bill Dove.Receptionist: Thank you, Mr. Dove. If you have a seat, I will let him know you are here.谢谢，Dove先生。

您请坐，我通知Smith先生您已经来了。

Bill: Thank you.谢谢。

2 前台对话(2) Meeting the Receptionist (2)Cathy:Hi. I’m here to see Ms. Matthews.嗨。

我要见Matthews女士。

Receptionist: Do you have an appointment?您和她约好了吗？Cathy: No, I don’t.没有。

Receptionist: Whom should I say is here?怎么称呼您呢？Cathy: My name is Cathy Bates. I spoke with her about a week ago and she told me to just stop by when I was in the neighborhood. I am dropping off some paperwork for her.我叫Cathy Bates. 我一星期前和她谈过话，她让我来这边时顺便到这里一趟。

我是来给她送文件的。

Receptionist: Please wait a moment. I will see if she is available.请稍等。

商务英语考试实战练习那些地道口语为了让大家更好的预备商务英语BEC考试，我给大家整理商务英语考试实战练习那些地道口语,下面我就和大家共享，来观赏一下吧。

商务英语考试实战练习那些地道口语(1)1. What are you up to? 你正在做什么?假设你在办公室想跟同事沟通下工作状况，又怕耽搁对方的工作，就可以先问同事In the middle of something? (你在忙吗?) 假如对方回答Kind of.(算是吧。

)这时你就可以连续你的谈话了，比如可以做一下谈话前的“热身”，问对方：What are you up to?(你最近在忙什么啊?)，然后再绽开你想沟通的话题。

另外US人见面时常用的问候语What’s up?就与What are you up to?在意思方面很接近，都是问“你最近在做什么啊?”但是需要留意一点：语气的不同所表达的意思也不相同，比如你发觉在未经你允许的状况下，别人正在你的办公桌上乱翻，就可以过去责问他What are you up to?(你正在搞什鬼?)。

除此以外What are you up to?还有其他意思，比如你的同事正在完成某个项目，你就可以说What are you up to?(目前进展如何?)当然What are you up to?与What are you doing?意思基本相同，可相互取代，但是多变的表达方式会令你在工作期间的沟通中显得更加出彩。

2. In the middle of something? 你正在忙吗?在上面已经提到了In the middle of something? (你正在忙吗?)这句话，惯用的说法是Are you busy?，但是死啃一种说法明显过于单一化，把眼界放广一点，对于同一个概念要有不同的变化。

假如你常常用Are you busy?，不妨换成In the middle of something?，由于这句话的意思更为精确，比较接近于Are you busy right now?(现在是不是正在忙?)而Are you busy?的含意不仅可以解释为“现在是不是正在忙?”也可指“最近忙不忙?”。

商务英语高级必备口语资料总结1. Recruitment: how to ensure that the best applicant fora job is selected (how to ensure that the best candidate for a post is selected)During the selection process we should pay attention to the candidates’ quality and attribute. Quality refers to the candidate’s ability to conduct his or her future work. During the interview candidates will have to be asked to demonstrate their ability to solve problems and deal with emergencies.In addition the other important factor should also be considered. That is the attribute of the candidate. It has something to do with the candidate’s character and value. Those whose value is in the conflict of the company’s ethics will not be considered as best candidate even if they demonstrate remarkable ability in their work.2. How to decide whether to float a company on the stock marketA: we should check the policy concerning listing a company onto the stock market. Different stock exchanges have different policies and requirements. We should check these policies or requirements to see that if our company meets the demand so as to be listed on the stock market. For example according to the policy of many SEs, the total capital of a company should meet a certain level before it can be listed. Besides, its after-tax profits should also reach a certain level. So check these policies to see if our company is qualified to be listed onto the stock market. Second, we should understand and are willing to take the responsibilities that a listing company has to bear such as disclosure director’s duty all kinds of expenses tax and so on.3. Training: the importance of training staff to use new technologyA: it is a very important step to train your staff in how to use the new technology. First of all most of your staff won’t be familiar with this technology since it is new and unless you train them they will spend much more time in getting used to it. Therefore your training is worthy in getting your staff to understand the new technology. Secondly you still won’t enjoy the high efficiency brought up by the new technology if you can’t achieve the perfect combination of your staff and the new technology which is only possible through training. The last but not the least you can improve your staff’s ability to harness the new technology through your training program and make them more confident in their work, which will definitely enhance the efficiency of your company.1.商务英语高级口语资料必备2.商务英语必备高级口语资料3.关于商务英语高级必备口语资料4.商务英语高级必备口语参考资料5.商务英语高级必备口语资料参考6.节选商务英语高级必备口语资料7.摘选商务英语高级必备口语资料8.商务英语高级必备口语资料七段9.BEC商务英语高级必备口语资料10.商务英语高级日常必备口语资料。

新东方BEC高级口语素材——美国商业跨文化交流来源：新东方更新：2007-12-23 11:37:43商务英语考试Lesson Three·Cross-Cultural Communication in US Business·美国商业跨文化交流Part I ObjectivesPart II The How-TosIdentify the Differences ：Six Fundamental Patterns of Cultural Differences了解不同：中西文化差异的六种基本模式1.Different Communication Styles 不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.2.Different Attitudes Toward Conflict 对待冲突的不同看法Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.3.Different Approaches to Completing Tasks 对待完成任务的不同方法From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.4.Different Decision-Making Styles 不同的决定风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.5.Different Attitudes Toward Disclosure 对待披露/曝光的不同态度In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others.The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.6.Different Approaches to Knowing 对待事物认知的不同方式Notable differences occur among cultural groups when it comes to epistemologies -- that is, the ways people come to know things. Western cultures tend to consider information acquired through cognitive means, such as counting and measuring, more valid than other ways of coming to know things. Compare that to African cultures' preference for affective ways of knowing, including symbolic imagery and rhythm. Asian cultures' epistemologies tend to emphasize the validity of knowledge gained through striving toward transcendence. Recent popular works demonstrate that our own society is paying more attention to previously overlooked ways of knowing.You can see how different approaches to knowing could affect ways of analyzing a community problem or finding ways to resolve it. Some members of your group may want to do library research to understand a shared problem better and identify possible solutions. Others may prefer to visit places and people who have experienced challenges like the ones you are facing, and touch, taste and listen to what has worked elsewhere.Part III Let’s Talk BusinessWhat lies in ―Corporate Culture‖?Many articles and books have been written in recent years about culture in organizations, usually referred to as "Corporate Culture." The dictionary defines culture as "the act of developing intellectual and moral faculties, especially through education." This writing will use a slightly different definition of culture: "the moral, social, and behavioral norms of an organization based on the beliefs, attitudes, and priorities of its members." The terms "advanced culture" or "primitive culture" could apply to the first definition, but not the latter.Every organization has its own unique culture or value set. Most organizations don't consciously try to create a certain culture. The culture of the organization is typically created unconsciously, based on the values of the top management or the founders of an organization.Hewlett-Packard is a company that has, for a long time, been conscious of its culture (The HP Way) and has worked hard to maintain it over the years. Hewlett-Packard's corporate culture is based on 1) respect for others, 2) a sense of community, and 3) plain hard work (Fortune Magazine, May 15, 1995). It has been developed and maintainedthrough extensive training of managers and employees. HP's growth and success over the years has been due in large part to its culture.Another successful company that expends a lot of energy in maintaining its workplace culture is Southwest Airlines. Southwest is the only major airline in the U.S. that has been profitable in each of the last five years. It also has a good reputation as an employer. In an article written in the ACA (American Compensation Association) Journal, Winter 1995 issue, Herb Kelleher, Southwest's CEO, indicated how Southwest maintained its culture:"Well, first of all, it starts with hiring. We are zealous about hiring. We are looking for a particular type of person, regardless of which job category it is. We are looking for attitudes that are positive and for people who can lend themselves to causes. We want folks who have a good sense of humor and people who are interested in performing as a team and take joy in team results instead of individual accomplishments."If you start with the type of person you want to hire, presumably you can build a work force that is prepared for the culture you desire..."Another important thing is to spend a lot of time with your people and to communicate with them in a variety of ways. And a large part of it is demeanor. Sometimes we tend to lose sight of the fact that demeanor - the way you appear and the way you act - is a form of communication. We want our people to feel fulfilled and to be happy, and we want our management to radiate the demeanor that we are proud of our people, we are interested in them as individuals and we are interested in them outside the work force, including the good and bad things that happen to them as individuals."In both of these examples, the top management of the companies were vigilant about maintaining their cultures. The behavior rules and boundaries are relatively clear and communicated often. However, this is not typical. I believe most organizations operate with a diversity of cultures. This is especially true considering the increasing worldwide mobility of people and cultures and values.There have been some recent models created to attempt to study and classify cultural diversity. One model, the Hofstede Cultural Orientation Model, classifies cultures based on where they fall on five continuums.1. Individual vs. Collective OrientationThe level at which behavior is appropriately regulated2. Power-Distance OrientationThe extent to which less powerful parties accept the existing distribution of power and the degree to which adherence to formal channels is maintained.3. Uncertainty-Avoidance OrientationThe degree to which employees are threatened by ambiguity, and the relative importance to employees of rules, long-term employment and steady progression through well defined career ladders.4. Dominant-Values OrientationThe nature of the dominant values - e.g., assertiveness, monetary focus, well-defined gender roles, formal structure - vs. concern for others, focus on quality of relationships and job satisfaction, and flexibility5. Short-Term vs. Long-Term OrientationThe time frame used: short-term (involving more inclination toward consumption, saving face by keeping up) vs. long-term (involving preserving status-based relationships, thrift, deferred gratifications).There's some debate over whether companies should design their personnel policies and reward systems around cultural values. Currently companies tend not to, because of the concern about stereotyping certain cultures.A popular trend is for companies to "reengineer" themselves, which involves an attempt to change their culture, usually to a team orientation. As reported in the ACA News (September 1995), studies indicate that the following are necessary for a company to change to a "team culture:"·Common and consistent goals·Organizational commitment·Role clarity among team members·Team leadership·Mutual accountability with the team·Complementary knowledge and skills·Reinforcement of required behavioral competencies·Power (real and perceived)·Shared rewardsThe importance of corporate culture is growing as the result of several recent developments. Companies are encouraging employees to be more responsible and act and think like owners. In exchange for more flexible work schedules, employees are expected to always be "on-call." With the demise of more traditional communities (e.g. neighborhoods, etc.), companies are filling employees' need to belong to a community. At the same time companies are encouraging teamwork and the formation of teams.Therefore, organizational leaders shouldn't ignore corporate culture. Rather, it should be addressed in the organization's mission, vision, and goal statements, and emphasized in company sponsored training and company communication. The statements should include the following:·To be financially successful, etc. (employees want to belong to a successful organization)·To be accepting of cultural (ethnic) diversity·To encourage employees to "have a life" outside the company (provide sufficient paid time-off benefits and encourage employees to take the time)Part IIII Exercises and Discussions² Tell your fellow students about the corporate culture of the company that you work in. What do you think of it? What are some of the most unique characteristics of it? What have been done by your company to maintain such culture?² According to the article in Part Two and your business experience, give examples on cultural differences between Chinese business people and Western business people. Why do we consider some of our approaches common?² DECODING BODY LANGUAGE- The four basic modes of body language in business破解肢体语言–西方商业肢体语言得四种基本模式Knowing how to read body language is a useful communication skill. So is knowing how to use it. There are two basic groups of body language postures: OPEN/CLOSED and FORWARD/BACKOPEN/CLOSED is the most obvious. People with arms folded and legs crossed and bodies turned away are signaling that they are rejecting messages. People showing open hands, fully facing you and both feet planted on the ground are accepting them.FORWARD/BACK indicates whether people are actively or passively reacting to communication. When they are leaning forward and pointing towards you they are actively accepting or rejecting the message. When they are leaning back, looking up at the ceiling, doodling on a pad, cleaning their glasses they are either passively absorbing or ignoring it.The posture groups combine to create four basic modes: responsive, reflective, combative and fugitive.In responsive mode, OPEN/FORWARD the person is actively accepting. This is the time to close the sale, ask for agreement, demand a concessionIn reflective mode, OPEN/BACK, people are interested and receptive but not actively accepting. Trying to close the sale or asking for agreement now may drive them away into fugitive mode. This is the time to present further facts and incentives. It may also be a good time to keep quiet and let them think.In fugitive mode, CLOSED/BACK, people are trying to escape physically through the door or mentally into boredom. This is the time to spark interest in any way you can, even irrelevant to the message.Finally, in combative mode, CLOSED/FORWARD, there is active resistance. This is the time to defuse anger, avoid contradiction and outright argument and to steer them into reflective mode.How these modes are expressed in posture and gestures varies from culture to culture. See part V for some of the more common North American and European conventions of body language.Part V Supplementary Materials² Some business sayings and proverbsTime is money.Clothes make the man (person).Make haste, not waste.Nice guys finish last.It's a dog eat dog world.Know your enemy.Give them what they want.It's not what you know, it's who you know.It's all in the presentation.Sex sells.Sink or Swim.Experience is the best teacher.Opportunity only knocks once.Money talks, bullshit walks.Put your money where your mouth is.The customer is always right.Honest is the best policy.There's a sucker born every minute.Look out for number one.² Some more body-languages and the guide to decoding。

节选商务英语高级必备口语资料1. Career development: the importance of being willing to acquire new skills throughout your careerWith the unceasing development of science and technology the workplace is now undertaking profound changes. The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes. Remember: you are never too old to learn. New skills will make you keep up with the latest technology and help develop yourself throughout your work life.2. International sales: how to research foreign markets effectivelyYou should notice the difference between foreign and domestic market and set your target aording to specific situation of foreign market. For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market. If you ignore the difference you are likely to make mistakes in products’ pricing in foreign mar ket.You should ensure that your research team is excellent at carrying out research in a foreign country. That means every member of the team should mater the native languageand be familiar with the specific culture of the target market.3. Production management: how to implement an effective just-in-time systemWhat is a JIT production system?· JIT is an approach to achieving excellence in a manufacturing pany based on the continuing elimination of waste (waste being considered as those things that do not add value to the product).· A repetitive production system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next (usually small) batch arrives for processing just as needed.· The logic behind JIT: Nothing will be produced until it is needed.。

商务英语高级考试备考口语材料汇集下面给大家分享一些bec高级口语备考材料，希望能够帮助到你们。

商务英语高级考试备考口语材料(1)Cost cuttingYour company has decided to try to reduce costs. You have been asked to investigate the possibility of cutting the financial costs of operating your department.●Which are the areas where costs could be cut?●What problems might arise from cutt ing costs?Customer complaintsYour manager is not satisfied with the way staff reacts to complaints from clients about products or services. You have been asked to suggest how this could be improved.●How the company can make effective use of will be available in the new office?●What training will be needed for these jobs?Staff recruitmentYour factory urgently needs to recruit a large number of temporary staff in order to fulfill an unexpected order. The staffneeds to be ready to start work as soon as possible.●What you need to do in order to find suitably skilled staff?●What type of induction program the new staff will need before they start work?Modernization ProgramYou work for a large company which has decided to introduce a program of modernization and improvement. You are involved in setting up this program.●How to prepare staff for major changes within the company●What other factors have to be considered when introducing major changes in a companyLanguage Courses AbroadYour company has offered you the opportunity of attending a six-month English language course abroad. You have to decide whether to accept, and are therefore going to attend a meeting to find out more about the offer.●What the advantages are of learning languages abroad●What plans you will have to make for work and home if you go away for a long periodPotential SupplierA potential supplier will soon be visiting you at your workplace. You think this supplier and the products or services they offer could be very important for the future of your company.●What you need to find out about the supplier and the products or services before the visit●How you could entertain the supplier the negotiationsForeign Business TravelYour company has decided that it needs to introduce a clear policy on foreign business travel. You have been asked to help draw up the guidelines.●What the various reasons are why members of a company make business trips abroad●In what ways a company might be affected if the number of foreign business trips was reducedCompany DirectoryYour company is going to be included in an international directory of all the types of businesses operating in your country. You have been asked to write a brief profile of your company for the directory.●What information you will include about your company●How the directory would be useful to companies商务英语高级考试备考口语材料(2)TeamworkYour company is keen to encourage staff to work together in teams. You have been asked to suggest ways in which this could be implemented.●How to convince staff of the advantage of teamwork●How to evaluate the results of the company’s policyStaff FitnessYour company is keen to have a fit and healthy workforce. You have been asked to suggest ways in which this could be achieved.●What the advantages are to a company of having a fit and healthy workforce●What facilities a company should provide in order to encourage staff to be fit and healthyInvesting in Staff TrainingYour company has recently had a problem with staff leaving the company shortly after completing training courses. You have been asked to write a report for senior management on this situation.●How to encourage staff who have undertaken trainingcourses to stay with the company●How to ensure that a company benefits from providing a range of facilities for its workforceCorporate EntertainmentYour company is keen to establish a policy for entertaining important clients.You have been asked to make recommendations for a policy for corporate entertainment.●What are the advantages and disadvantages to a company of entertaining clients●What are the criteri a for selecting entertainment for clientsStaff RetirementYour company wants to introduce a program to help staff prepare fully for retirement.●What practical preparations staff need to make for their retirement●What the advantages and d isadvantages are to a company of staff retiringWorking from HomeYour company is considering allowing some employees to work from home for part of the working week. Your managingdirector has asked you to write a report on this proposal.●Whic h employees this system would be most suitable for●How technology could help to make the system of working from home effectiveExport OfficeYour company has decided to open an export office in order to deal with an increase in orders from abroad. This office will be responsible for the company’s exports and will be visited by foreign representative.●What kinds of jobs will be available in the new office●What training will be needed for these jobsNew FactoryYour company is expanding and wants to open a new factory in another area. You have been asked to consider where the best place would be to locate it.●What factors need to be considered in choosing a good location●Which of these factors are the most important to consider商务英语高级考试备考口语材料(3)Business PresentationA local college has asked your company to give a shortpresentation to a group of young business students about the work of one of the departments in your company. You are in charge of organizing the presentation.●Which department would be the most interesting for the students to hear about●Which methods or aids could be used to make the presentation interesting for young peopleStaff TurnoverThe managing director of your company is keen to reduce the number of staff leaving after a short time. You have been asked to suggest ways of encouraging staff to stay in the company.●What kinds of incentives might help to retain staff●How to ensure that staff satisfaction is main tainedMarket ResearchYour company is considering introducing a new product and wants to assess the market potential. You have been asked to suggest ways of doing this.●What kinds of information would be useful to obtain●How to decide wh ether to go ahead with the productProduct RecallYour company has discovered a design fault in a new product and needs to recall this product from customers. You have been asked to make recommendations about the best way to handle this incident.●What would be the most effective method of informing customers of the product recall●How to ensure the company’s reputation remains undamaged by the incident商务英语高级考试备考口语材料(4)1. Career development: the importance of being willing to acquire new skills throughout your careerWith the unceasing development of science and technology the workplace is now undertaking profound changes. The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes. Remember: you are never too old to learn. New skills will make you keep up with the latest technology and help develop yourself throughout your work life.2. International sales: how to research foreign markets effectivelyYou should notice the difference between foreign and domestic market and set your target according to specific situation of foreign market. For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market. If you ignore the difference you are likely to make mistakes in products’ pricing in foreign market.You should ensure that your research team is excellent at carrying out research in a foreign country. That means every member of the team should mater the native language and be familiar with the specific culture of the target market.3. Production management: how to implement an effective just-in-time systemWhat is a JIT production system?· JIT is an approach to achieving excellence in a manufacturing company based on the continuing elimination of waste (waste being considered as those things that do not add value to the product).· A repetitive producti on system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next(usually small) batch arrives for processing just as needed.· The logic behind JIT: Nothi ng will be produced until it is needed.商务英语高级考试备考口语材料(5)1. Travel: the importance of being able to speak foreign languages in international business2. Marketing: how to assess whether there is a market for a new productYou should carry out a research on the customer demands to see if there is a read need in the market for your new product. The feedback or result will help you to decide whether to launch the new product on the market.You should pay special attention to your competitors. Detect whether they are going to launch their new product onto the market. if the answer if yes that probably means there is a demand in the market for some new product. Then be quick and put on your rival product to coincide with them.3. Human resources: how to use staff appraisal schemesYou should see to it that the staff appraisal schemes be a chance for management and employees to come together and exchange ideas, set joint targets and improve the way decisionsare reached.The scheme should have a clear appeal process and any negative feedback should be accompanied by evidence such as dates, times and outcomes. Most importantly ratings should reflect measurable element of the job requirements.4. Advertising: the importance of television and cinema advertisementIn fact television and cinema advertising both function as a kind of media which tells or even guides people to buy products or services. With the development of the telecommunication television has become the most important carrier of advertisement and as a result of that TV advertising has the largest amount of audience all over the world. They have penetrated into people’s daily life and persuaded them to buy whenever they turn on them. On the other hand the popularity of the movie make every audience be under the influence of cinema advertising at the beginning and end of the movie.。

商务英语高级必备口语资料三篇Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, plementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your pany will be improved and your brands are more likely to be known by customers.You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients.You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products.You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy aess to your products.In order to reduce labor turnover rates we must take the following effective measures:Set up a clear staff appraisal process to make surethat the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the pany. Thus no one will plaint about unfair promotion which once forced some of your staff to leave their jobs.If permits enhance the staff benefits including their base pay annual bonus and other benefits. An incentive system should also be necessary to encourage the staff to work with the pany longer.Improve the work environment of your pany or factory. Try to foster a spirit of mutual help among your staff and let them understand that the pany or factory is far more than just a workplace. It’safamily?where?all?members?are?supported?and?valued.。

高级商务英语口语句子(优秀5篇)三人行，必有我师也。

择其善者而从之，其不善者而改之。

以下是漂亮的小编帮大伙儿整编的高级商务英语口语句子【优秀5篇】，欢迎参考。

高级商务英语口语句子篇一1. We look forward to your settlement at early date.希望你们尽早进行结算。

2. Your early settlement of this case will be appreciated.感谢您的早日结算。

3. We hoped you can settle the claim as quickly as possible.希望尽快解决债权问题。

4. We hoped that there will be no repetition of this kind of trouble in the future .希望以后不再会有这种麻烦。

5. We expect that you will offer us a lower price as soon as possible.我们期待你们能够尽快给我们一个比较低的价格。

6. We hoped that the matter can be brought to a satisfactory conclusion.我们希望这个事情能够得到满意的结果。

7. I do hope this undesirable incident will not stand in the way of our future business.我希望这个令人不快的意外不会妨碍我们以后的生意。

8.We hope this matter will not effect our good relations and future dealings.我们希望这件事不会影响我们良好的关系和以后的生意。

9. I wished this business will bring benefit to both of us.希望这个生意对我们双方都有益。

商务英语的高级必备口语资料1. How to select a suitable agency to handle a pany’s advertisingA: three points should be considered in order to select a suitable agency. First, the selected agency should be familiar with the character of the products which the pany wants to advertise so that the best features of the advertised products of the pany can be demonstrated by the advertisement. Second, the agency should have profound knowledge in designing producing and publishing advertisement which is not only a kind of art but also an important marketing method. Third, the selected agency should have the strong ability to bine the aesthetic presented by the advertisement with the need of the pany to promote products.2. How to decide whether to float a pany on the stock marketA: we should check the policy concerning listing a pany onto the stock market. Different stock exchanges have different policies and requirements. We should check these policies or requirements to see that if our pany meets the demand so as to be listed on the stock market. For example aording to the policy of many SEs, the total capital of a pany should meet a certain level before it can be listed. Besides, its after-tax profits should also reach a certainlevel. So check these policies to see if our pany is qualified to be listed onto the stock market. Second, we should understand and are willing to take the responsibilities that a listing pany has to bear such as disclosure director’s duty all kinds of expenses tax and so on.3. The importance to a pany of offering its products on the world-wild webA: first offering your products on the inter is initself a new and very effective means of advertising which you can make use of. People at very corner of the world with the aess to the Inter will get to know your products as well as their quality price functions. You won’t have to worry about putting a large sum of money on your advertising because the on-line advertisement is much cheaper than TV mercials. Second you can sell your products directly on the inter and you don’t even need to open your sales channels which used to take up too much money and resource of your pany. Your products will be purchased through world-wild web and you will get your money through the E-bank which will automatically transfer the money into your aount.4. How to evaluate the effectiveness of pany training programsA: the following procedures can help us to evaluate the effectiveness of our pany’s training programs. First we should carry out examinations on our staff who attend the programs and we check the results to see if the goals of our training programs have been achieved. Readjustment will be made aordingly to ensure that our programs are moving towards the correct direction. Second we should hand out questionnaires to find out how our trainees like their training programs. The feed-back will be presented on the board and all the senior staff in charge of programs will discuss the feed-back and make necessary changes. Third we will encourage everyone attending the programs to give us their advice which we can use to improve the effectiveness of our programs.5. How to decide when it is the right time for a business to expandA: you should check the current status of your pany including the capital you own the technology you apply and the human resource you have. As we all know money is an important factor in business expansion. So make sure that you have enough money for your expansion. Another importance factor is technology and advanced technology can help you in your expansion because it will provide you with decisive driving force and enhance the efficiency of your business. You will also need qualified staff who willshoulder more responsibility and are willing to meet the challenges resulted from your expansion. When you find your business meets the above three criteria go ahead and expand yourself.。

商务英语高级必备口语参考资料1. The importance of making customers feel valuedA: in my opinion making your customers feel valued is very important. First, It can maintain the customer’s loyalty to your products so that you can further strengthen your company’s customer base. Second, valued customers often pay their attention to your company’s development and they would like to give you some advice or suggestions which you can use to further promote the quality of your company’s products or services. This will in turn help you to attract more customers and make them feel valued. Therefore I believe that making your customers feel valued is of great importance.2. The importance to a company of controlling expansionA: it is very important for a company to control its expansion. First, if a company expands too fast without any control it will soon face a variety of problems. For example the budget of this company will become tight because it has to spend money in setting up branches or recruiting more employees. Besides, the structure of this company will become more and more complex which will probably lead to the lack of efficiency in terms of communication, responsiveness and leadership. On the contrary if a company can keep itself at a reasonable size which keeps up with its development, high efficiency will be achieved in the operation and management of the company. Therefore, this company will have a better chance to develop itself.3. How to ensure that agents maintain a high level of effectiveness when representing a companyA: there are several methods we can use in order to make our agents maintain a high level of efficiency. First, we must enhanceour agents’ awareness that they are parts of the company and what they do and say when representing our company is of great importance to the development and benefits of the company. In this way we can improve our agent’s work ethics and give them clear objective. Second, we can train those who are lacking of experience or skills to improve the level of their effectiveness. Third, we can build an incentive system in our company to encourage our agents to maintain high level of effectiveness. Of course those who are unwilling to work hard will be punished or even fired.4. The importance of planning work time effectivelyA: first an effective timetable planned by the company can avoid unnecessary time-consuming work which will have to be done by more staff than necessary. Therefore individual efficiency can be achieved. Second, an effective timetable explains in detail every step the staff need to follow to finish the work and the exact time they will spend, which will enable the staff to get clear idea about the time limitation and to finish every step before deadline. Therefore the production or service of the company will go at a fast pace.5. How to ensure inter-departmental co-operation on new projectsA: to ensure inter-departmental co-operation on new projects the first thing we should do is to set up a clear objective among all departments. Everyone in every department should know exactly what the company will do with these new projects, what the company expects from the new projects and what each department should do during the inter-departmental co-operation. Second, an intra-net should be built in the company so that every department will have the chance to communicatewith others about their plans on the new projects. In addition, different ideas can be discussed and final decision can be made on net. Third, a sound environment of teamwork should be encouraged and special attention should be paid to establishing inter-departmental teamwork spirit.[商务英语高级必备口语参考资料]。

商务英语高级考试必备口语资料有些1.Staff management: how to ensure effective lines of munication between the workforce and managementAs the leader of the pany you should open up a channel for the workforce and management to municate directly. For example you can hold a monthly meeting within the pany, which is attended by both the reps from workforce and management. They are allowed to talk with each other openly and freely to exchange views and opinions. They can also set mon objectives.You should achieve this effectiveness by making use of up-to-date technologies. For example you can set up a forum on the intra of your pany so that every member can air and exchange their views on the forum. In this way a effective line of munication will be set up.You should set up an incentive system to make yourstaff talk with their line managers.2. Finance: how to ensure aurate cashflow forecastsyou should establish a monitor system in the first place to detect any possible cashflow gap which will our during your production and operation. This system can calculate the balance between your ine and expenditure on a daily base. And should there be any sign of cashflow problems the system will warn your staff to do something about it before hand.In order to achieve the auracy you must set up a report system which demands every manager report the current financial status of his or her departments. The information will be collected everyday for you to take consideration.3. International sales: how to decide which sales incentives to offer a new foreign customer.。

新东方商务英语高级口语素材——研讨会Lesson OneFormal Verbal Communication in Business I正式商业交流(1)–研讨会Part I Objectives· Procedures of Seminars Leading and Commonly Used Sentence Structures· 研讨会各个程序及常用句型· Questioning Techniques· 提问技巧· A Leader and A Good Listener, At the Same Time· 做好的听众，做好的领导者· Giving Criticism· 提出批评观点的技巧Part II The How-TosLeading Seminars/ Questioning TechniquesGeneral procedures of a seminar/lecture1) Self-introduction2) Introduction of Topic3) Describing sequences and timing4) Highlighting information5) Involving the audience6) Giving instructions7) Checking understanding8) Asking questions9) Clarifying questions10) Evading questions11) Inviting comments12) Interrupting13) Transitions14) Reformulations15) ClosingLanguage ReferenceSelf-introduction 自我介绍Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---I have done research in / I have a special interest in / my experience is inIntroduction of Topic 话题介绍In my presentation/talk/lecture today I shall be dealing with---The subject of my ---- today is ----What I'd like to do today is introduce/suggest/ analyse/ describe / explainMy topic/subject today is ---I shall be de aling with 2/3/4…. main areas/topics/subjects todayDescribing Sequences and Timing 程序介绍与时间安排First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---Next I shall---/after that I will take the opportunity of describing---/Then we'll look at---Finally I want to---Highlighting Information 重点介绍(Rhetorical questions)So, what does that mean?/How can we interpret this?/What's the explanation for this?/What are the implications of these findings?(Change of focus)What that tells us is/What I'm suggesting is/What is clear is that(Introducing auxiliary verb)So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---Involving the Audience 听者的参与Let's have a show of hands, how many of you agree with ----I'm sure we all know what it's like to---Let me ask you spend a couple of seconds thinking about---Well, what would you do, I wonder---Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing jeans---/the average age of the participants Giving Instructions 给予指示For this exercise, we are going to work in pairs: groups of 3/4/5Make a note of these words/figuresRead the paragraph on page ---Please note that I shall be timing the exercise and you have exactly 7 minutes Now complete the questionnaire and put your name in the top left-hand cornerChecking Understanding 随时观察听者反映Is everyone with me so far?Are there any questions at this stage?Would anyone like me to run through that again?If you have any problems with the detail, don't worry because all the information is in your handoutAsking Questions 询问问题Direct questions/open-ended:What/why/how/where/whenClosed questions :Do you/did youDelicate questions:I was wondering if/ could I ask you/ would you mind telling me/if it's not indiscreet I'd like to know/might I ask/may I askClarifying Questions 澄清问题So you want to know about---/is it the figures that worry you/ when you say---do you mean---/If I've understood the question you want to know about---Evading Questions 回避问题That's not really my field---/ that's a bit outside the scope of today's topic/ I haven't got the precise information with me today/ that's not really for me to say/I'd need notice of that question to answer you in full/this is not really the place to discuss that matter/ perhaps that's a question for another meetingInviting Comments 鼓励并听取意见Has anyone got any questions at this point?Would anyone like to comment on that?Does anyone disagree with my last point?Can anyone confirm my experience?If nobody has any questions then I'll move onInterrupting 中断I'd like to discuss it further, but I think it's time to move onCould I just stop you there---If I might just add----I'm sure we'd all agree, but perhaps we should get back to the main pointTransitions 过渡If we could now turn to---/my next point is---/ what I want to do next is ---/ let's move on to---/that completes my analysis of---/so, now we are going to---- Reformulations 总结If I might just go over that again---/so, in summary---/ just to remind you of the key facts/the main points/ the advantages of---/my main arguments were--- Closing 结束Thank you for listening to me todayI hope you have found my presentation usefulThank you for your attention新东方商务英语高级口语素材——商业演示Lesson TwoFormal Verbal Communication in Business II正式商业交流(2)–商业演示Part I ObjectivesFour Main Parts of a Presentation 商业演示的四个部分Delivery Skills 表达技巧Save you out of embarrassment, at a Presentation 摆脱商业演示中的尴尬场面Language References 语言参考Part II The How-TosFour parts of a presentationFormal presentations are usually divided into four main parts.l The introductionl The overviewl The bodyl The endingThe introductionAt the very least, the introduction should introduce the subject of your presentation.“Today I’m going to tell you about the recent im provements that have been made to the XL series of engines.”Depending on the situation, it will also do one or more of the following:l Give the audience a reason to listen“These improvements give greater fuel efficiency and also lower production costs.”l Provide background information.“As you probably know, our market share has been falling in recent years.”l Narrow the topic.“In particular, I will show you how these improvements make our engine s better than our competitors.”The overviewThe overview provides a preview of your presentation for the audience. It is easily done by explaining the structure of your presentation.“First, I’m going to describe the new features of the engine.”“Second, I’ll show you some performance data of the engine’s fuel efficiency.”“After that, I’ll explain how the new features will allow us to reduce production costs.”“Finally, I’ll show a comparison with our competitors’ models.”The overview is very important. It helps the audience to organize the way they listen. It is similar to the contents page of a book.As long as the presentation is well-organized, the overview is the easiest part of the presentation to prepare.The bodyThis is the main content of the presentation. How it is organized will depend on the type of presentation. It should be organized logically to match the overall purpose of the presentation.The endingThe ending usually does two things.It reviews the information and ideas that were presented in the body of the presentation. This is called the summary.“As you can see, these improvements increase fuel efficiency and allow us to lower our production costs.”It restates the main purpose of the presentation which was stated in the introduction. This is called the conclusion or concluding statement.“I am sure these improvements will allow us to win back our market share.”Delivery skills1. Look organizedThe audience will have confidence in someone who seems to know what he or she is doing. Arrange your papers on the desk. Check the OHP(over-head projector). Put your bag in a suitable place. Put your notes in a suitable place. Change the seating arrangement if you don’t like it. Check that everyone ca n see you and your visual aids.2. Use natural gesturesDon’t try to be a great actor. Rely mainly on the content of your presentation, not on acting skills. Use the same gestures you would use if you were explaining the same thing to a colleague in a one-to-one conversation.To ensure that you use gestures naturally, avoid clasping your hands behind your back, clasping them in front of you, or placing them on your hips.If you are holding notes, try to hold them in one hand, leaving your other hand free to make gestures.3. Eye contactLook at individual members of your audience, just as if you were having a conversation with them. Don’t bury your head in your notes. Try not to look at the ceiling when you can’t remember what to say.4. SignalingIn writing, you use paragraphs to show the parts of your presentation. In presentations, you have to do it in other ways. You can use verbal techniques and non-verbal techniques. Verbal techniques involve using a mixture of linking phrases, intonation, and pauses. Non-verbal techniques can include changing positions, turning pages of your notes, and changing the OHP slide.5. PronunciationMake sure you know how to pronounce the words in your presentation. Be particularly careful of words that are used in both your language and English. These words can be false friends.6. Avoid distractionsA hole in your shirt will get attention, but it will divert attention from what you are saying. So will the following:l Passing round things for your audience to look at while you are speaking.l Having a slide displayed on the OHP while you are talking about something else.新东方商务英语高级口语素材——美国商业跨文化交流Lesson Three·Cross-Cultural Communication in US Business·美国商业跨文化交流Part I Objectives·Six Fundamental Patterns of Cultural Differences·中西文化差异的6种基本模式·A general view of corporate culture·公司文化概要·Decod ing body-language of North America·破解北美通用肢体语言Part II The How-TosIdentify the Differences ：Six Fundamental Patterns of Cultural Differences了解不同：中西文化差异的六种基本模式1.Different Communication Styles 不同的交流风格The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with manyshades in between.Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-whiteracial groups.2.Different Attitudes Toward Conflict 对待冲突的不同看法Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favoredmeans to address the conflict.3.Different Approaches to Completing Tasks 对待完成任务的不同方法From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration.A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not meanthat people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursuethem differently.4.Different Decision-Making Styles 不同的决定风格The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals' expectations about their own roles in shaping a decision may be influencedby their cultural frame of reference.5.Different Attitudes Toward Disclosure 对待披露/曝光的不同态度In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goalsof the people with whom you are working.6.Different Approaches to Knowing 对待事物认知的不同方式Notable differences occur among cultural groups when it comes to epistemologies -- that is, the ways people come to know things. Western cultures tend to consider information acquired through cognitive means, such as counting and measuring, more valid than other ways of coming to know things. Compare that to African cultures' preference for affective ways of knowing, including symbolic imagery and rhythm. Asian cultures' epistemologies tend to emphasize the validity of knowledge gained through striving toward transcendence. Recent popular works demonstrate that our own society is paying more attention topreviously overlooked ways of knowing.You can see how different approaches to knowing could affect ways of analyzing a community problem or finding ways to resolve it. Some members of your group may want to do library research to understand a shared problem better and identify possible solutions. Others may prefer to visit places and people who have experienced challenges like the ones you are facing, and touch, taste and listen to what has worked elsewhere.新东方商务英语高级口语素材——商业社交礼仪Lesson FourBusiness Etiquette商业社交礼仪Part I Objectives· Guidelines for Prosperous Entertaining and Presentation of Gifts in Business·商务社交、接送礼物礼仪· Acceptable Public Conduct in North America·北美通行的公众社交礼仪与举止· Practices on “small talks”·掌握轻松会话的技巧· Welcome Topics of Conversation·初次见面适宜的话题Part II The How-TosGuidelines for Prosperous Entertaining and Presentation of Gifts in Business商务社交、接送礼物礼仪Business breakfasts are common, and can start as early as 7:00 a.m.On weekends, many people partake in "brunch", a combination of lunch and breakfast beginning anywhere from 11 a.m. to 2 p.m. Moreover, business meetings are sometimes heldover "brunch."Business meetings are frequently held over lunch, which begins at 12:00 noon and sometimes lasts until 2:00 p.m. Lunch is usually a lighter meal, since work continues directly afterward. Additionally, an alcoholic beverage such as wine or beer is sometimesordered.If you are invited out for a business meal, the host will usually pay.If you are invited out, but your host does not offer to pay, you should be preparedto pay for your own meal.When eating out, the cost is sometimes shared with friends or colleagues, a practice often referred to as "getting separate checks", "going Dutch", or "splitting the bill."If you invite a U.S. counterpart out socially, you must make it clear whether youwish to pay.The fork is held in the right hand and is used for eating. The knife is used to cut or spread something onto a food item. To use the knife, the fork is switched to the left hand or is laid down; to continue eating, the fork is switched back to the right hand. But, if you prefer to use the “continental” style of dining, in which the knife and fork are never switched, that is acceptable, too.Unlike some other cultures, it's perfectly acceptable to refuse an offer of food or drink; moreover, in most cases, the host probably won't urge you to eat.Many foods are eaten with the hands, so you may want to follow the example of yourcompanions.There are a variety of ways to beckon a server. For example, you can make eye contact and raise your eyebrows, briefly wave to get his or her attention, or mouth the word for what you want such as "water" or "coffee." To call for the check, you can make a writing gesture or mouth the word "check, please."It is not considered rude to eat while walking down the street.Business gifts are often presented after the deal is closed. In most situations, gifts are usually unwrapped immediately and shown to all assembled. If you receive a Christmas gift, however, you may be asked to wait until Christmas Day to open it.In many cases, the best gifts are those that come from your country.You may not receive a gift in return right away.During the Christmas season, gifts are exchanged. For your business associates, you can give gifts such as useful items for the office, liquor or wine.When you visit a home, it is not necessary to take a gift, although it is always appreciated. Flowers, a potted plant, or a bottle of wine can be good gift choices.Taking someone out for a meal or other entertainment is another popular gift.Gifts for women such as perfume or clothing are usually inappropriate because theyare considered far too personal.Gifts for children are often a thoughtful and appreciated gesture, but take into account the values of the parents. For example, some parents might object to your givinga toy gun or a violent video game to their child. Acceptable public conduct适宜的公众社交礼仪与举止Smoking is not as commonplace and is subject to restrictions in most public places. Before smoking, the best policy is to ask if anyone minds, or wait to see if others smoke. Restaurants often have a section where smoking is permitted; many hotels designate roomsas smoking and non-smoking.A handshake is the customary greeting for both men and women, although you shouldwait to see if the woman offers her hand.Apart from greeting close family members or friends, Americans tend to refrain from greetings that involve hugging and other close physical contact. For the most part, they are unreceptive to being touched during conversation and other social situations.The standard space between you and your conversation partner should be about two feet.Most U.S. executives will be uncomfortable standing at a closer distance.Direct eye contact conveys that you are sincere, although it should not be too intense.Certain ethnic groups will look away to show respect.Friends or acquaintances of the same sex generally do not hold hands.To point, you may use the index finger, although it's impolite to point at anotherperson.To beckon someone, wave either all the fingers or just the index finger in a scoopingmotion, with the palm facing up.To show approval, there are two common gestures: the "O.K." sign, formed by making a circle of the thumb and index finger, and the "thumbs up" sign, formed by making a fistand pointing the thumb upward.The backslap should be interpreted as a sign of friendship, camaraderie.When sitting, U.S. citizens often look very relaxed. They may sometimes sit with the ankle of one leg on their knee or prop their feet up on chairs or desks. In formal business situations, however, you're advised to maintain good posture and a less casual pose.When giving an item to another person, it's sometimes acceptable to toss it or handit over with only one hand.新东方商务英语高级口语素材——合同英语Lesson FiveContract English合同英语Part I Objectives· Main characteristics of a contract·合同的特性· Contract review: Checking for key elements of a contract·合同的重要组成部分· Commonly used legal terms·常用法律用语· Some tips on easy understanding of contract lingo·掌握合同专用语的一些相关技巧Part II The How-TosWhat You Should Know About a ContractWhy Do I Need A Contract? 为什么需要合同?You don’t have to be a lawyer to reap the benefits of writing your own contracts.A little common sense goes a long way and a good contract does more that just cover your rear should you end up in court. Written correctly, a contract can demonstrate business professionalism, weed out insincere clients, organize your duties, speed up your pay, help you get insurance, avoid disputes, make mutual obligations clear and keep you out of court.What is a Contract? 什么是合同?A contract is a legally binding agreement. Contracts are either formal (written) or simple (verbal). It may be a bilateral contract, performed by both parties, or unilateral, a promise in exchange for an act or performance of a task or deed. Contracts may be voided, that is, the parties may agree to nullify the contract or it may be voided by a court of law. These are some of the characteristics of a contract.Elements of a Good Contract 合同的要素Every good contract has four essential component parts. They are: offer and acceptance, mutuality and consideration, competent parties, and a legal object.An offer is communicated verbally or in writing and has definite terms. Mutuality indicates duties or actions are performed by each party. Consideration means that something of value is exchanged. Competent parties speak to the mental and legal capacity of the parties involved in making the contract. A legal object connotes a legal objective and no criminal intent.Contracts don’t have to be formal: a letter of agreement is a contract too. In fact, a contract can be anything —it can be oral, can be written on a napkin(though not advised), can be a purchase order or a combination of documents exchanged between parties. It has no particular form. Written is better, though, then the terms are less often questioned.To construct your own contract, specify the issues and conditions that matter. Independent consultants, for example struggle with Internal Revenue Service rules that threaten to reclassify them as employees. In an independent contractors contract state“the contractor is an independent contractor and not an employee.”That will protect the business identity and relieve your client of the fear that they will end up having to pay your health insurance premiums and Social Security taxes.Include specific services your are to perform and deadlines. Detail a payment schedule that is suitable to both parties. If intellectual property (i.e., software, reports, manuals) is involved, include details about who owns the rights and the extent of those rights. If your work is project-based, include a description of when the job will end. That can be the delivery of the final report, etc.So, how do you write your own contract? It is easier than it may appear. Several software packages exist to help you with the chore. Look also for printed forms. However, they are not as easily customized to your needs as software packages.Get a good set of forms, fill them in and spend less on lawyers. Your understanding of the principles of contracts, their uses and limitations are sure ways to cut legal bills or avoid them altogether. It will also prevent murky situations in which inexperienced professionals find themselves and to avoid litigation.Contract Review - A checklist for youStart evaluating your contract by doing a quick check of the critical basic elements.In most states, for a written contract to be enforceable, it must at a minimum: ·Identify the Parties. Many form contracts used by small businesses include spaces for the names of the con tracting parties, but in a harried workplace, these blocks don’t always get filled in. Avoiding a loss in a contract dispute because the parties to the contract have not been identified should be a "no brainer." Simply make sure that you and your employees ALWAYS (legibly, if done by hand) insert the names of the parties inthe appropriate spaces on the contract.·Describe the Subject Matter. A contract must adequately describe the subject matter of the agreement. In a contract for services, for in stance, the contract should state that the contract is for the performance of services and those services should be clearly described. How ever, if the contract is for the sale of goods, it should clearly indicate that the parties have agreed to a sale of goods. Making it clear that the parties understood and agreed in advance that the contract was for the sale of goods, not services, or vice versa, will make sure that the correct body of law is applied in the event of a dispute. For example, the Uniform Commercial Code (adopted in some form by all states and known as the UCC) applies only to the sale of goods. All other types of contracts are generally governed by the more imprecise and varied statutory and common law of each state. In some cases, it is not always clear whether the contract is for the sale of goods or services.If there is any doubt, you should consult an attorney to determine how to characterize the description of the subject matter of your contract.·State the Material Terms. Every contract mu st state the material terms and conditions of the contract. Under the Uniform Commercial Code the only material term necessary for an enforceable contract is a term stating the quantity of goods to be sold. In the event of a dispute, the Uniform Commercial Code permits a court to fill in the unstated or missing terms with what the court deems to be a reasonable price, quality,color, delivery date, interest rate, etc.·Include a Signature. Every written contract must be signed by the party to be charged in the event of a breach. What this means is that if the seller eventually requires enforcement of a contract against a buyer, the contract must have been signed by the buyer. Conversely, if the buyer wants to force a seller to comply with the terms of a contract, the contract must bear the seller’s signature. A signature by the buyer of goods or services is critical evidence that he or she agreed to the terms of the contract and intended to be bound by them. Most pre-printed form contracts provide the necessary spacesfor signatures.Fine TuningAfter checking your contract for the basic elements, consider some of the following more advanced touches to tweak your contract into better form: ·Integration or Merger Clause. Does the contract contain some l anguage to the effect that the terms contained in the written contract are the only terms agreed to between the parties? Including such language can preclude a party, in the event of a dispute, from arguing that additional terms were agreed to orally, or by some other means, at the time the contract was formed. The language could be as simple as stating “This Agreement constitutes the sole agreement of the parties.”·Choice of Law Clause. Specifying in advance, within the body of the agreement itself, whi ch state’s law will be used in the event of a dispute is a prudent move, for businesses with customers in more than one state. Litigating the same contract in different states under each state’s unique body of contract law can produce widely differing resu lts. By insuring that only a single state’s law is applied, the drafting party can know in advance with some degree of confidence how certain disputes may be resolved. A typical choice of law clause might say: “This Agreement shall be construed and interpr eted in accordance with the laws of the State of Oklahoma.”·Arbitration Clause. It is possible to keep contract disputes from going to court at all by including language in the contract requiring the parties to submit any disputes。

第十二章引语和习俗SECTION I: 中外领导人演讲常用引语、诗句、名言精选不怕慢，只怕站。

Do not fear going slow, only fear standing still.化干戈为玉帛beat swords into ploughs欲穷千里目，更上一层楼。

We widen our views 3 hundred miles by ascending one flight of stairs.会当凌绝顶，一览众山小。

When reaching the great peak （of Mount Tai），we hold all mountains in a single glance.结交一言重，相期千里至。

Friends are as good as their words, they travel a thousand li to keep a rendezvous.桃李不言，下自成蹊。

Peaches and plums do not have to talk, the world beats a path to them.君子敏于行而讷于言。

The gentlemen are speedy as a worker and cautious as a speaker.实事求是。

Seek truth from the facts.不到黄河心不死。

Until all is over ambition never dies. / Never say die.雄关漫道真如铁，而今迈步从头越The strong pass of the enemy is like a wall of iron, yet with firm strides, we are conquering its summit路曼曼其修远兮，吾将上下而求索My way ahead is long; I see no ending; yet high and low I'll search with my will unbending.安不忘危，治不忘乱In security, we should never forget the dangers and in times of peace, we should always beware of the potential for chaos.海不辞水，故能成其大The ocean never turns away streams, so it becomes wide and deep山不辞土石，故能成其高The mountain never turns away stones, so it becomes towering and strong.同舟共济Help one another, for we are all in the same boat.天有不测风云，人有旦夕祸福Like Weather, one's fortune may change by the evening.治大国如烹小鲜Running a large country is like cooking a small fish.先天下之忧而忧，后天下之乐而乐To worry before the common people worries; to enjoy only after the people can enjoy.春愁难遣强看山，往事惊心泪欲潸。

新东方商务英语高级口语素材——商业演示来源：新东方更新：2007-12-10 17:37:48商务英语考试Lesson TwoFormal Verbal Communication in Business II正式商业交流(2)–商业演示Part I Objectives²Four Main Parts of a Presentation 商业演示的四个部分²Delivery Skills 表达技巧²Save you out of embarrassment, at a Presentation 摆脱商业演示中的尴尬场面²Language References 语言参考Part II The How-Tos²Four parts of a presentationFormal presentations are usually divided into four main parts.l The introductionl The overviewl The bodyl The endingThe introductionAt the very least, the introduction should introduce the subject of your presentation.“Today I’m going to tell you about the recent improvements that have been made to the XL series of engines.”Depending on the situation, it will also do one or more of the following:l Give the audience a reason to listen“These improvements give greater fuel efficiency and also lower production costs.”l Provide background information.“As you probably know, our market share has been falling in recent years.”l Narrow the topic.“In particular, I will show you how these improvements make our engines better than our competitors.”The overviewThe overview provides a preview of your presentation for the audience. It is easily done by explaining the structure of your presentation.“First, I’m going to describe the new features of the engine.”“Second, I’ll show you some performance data of the engine’s fuel efficiency.”“After that, I’ll explain how the new features will allow us to reduce production costs.”“Finally, I’ll show a comparison with our competitors’models.”The overview is very important. It helps the audience to organize the way they listen. It is similar to the contents page of a book.As long as the presentation is well-organized, the overview is the easiest part of the presentation to prepare.The bodyThis is the main content of the presentation. How it is organized will depend on the type of presentation. It should be organized logically to match the overall purpose of the presentation.The endingThe ending usually does two things.It reviews the information and ideas that were presented in the body of the presentation. This is called the summary.“As you can see, these improvements increase fuel efficiency and allow us to lower our production costs.”It restates the main purpose of the presentation which was stated in the introduction. This is called the conclusion or concluding statement.“I am sure these improvements will allow us to win back our market share.”²Delivery skills1. Look organizedThe audience will have confidence in someone who seems to know what he or she is doing. Arrange your papers on the desk. Check the OHP(over-head projector). Put your bag in a suitable place. Put your notes in a suitable place. Change the seating arrangem ent if you don’t like it. Check that everyone can see you and your visual aids.2. Use natural gesturesDon’t try to be a great actor. Rely mainly on the content of your presentation, not on acting skills. Use the same gestures you would use if you were explaining the same thing to a colleague in a one-to-one conversation.To ensure that you use gestures naturally, avoid clasping your hands behind your back, clasping them in front of you, or placing them on your hips.If you are holding notes, try to hold them in one hand, leaving your other hand free to make gestures.3. Eye contactLook at individual members of your audience, just as if you were having a conversation with them. Don’t bury your head in your notes. Try not to look at the ceiling when you can’t remember what to say.4. SignalingIn writing, you use paragraphs to show the parts of your presentation. In presentations, you have to do it in other ways. You can use verbal techniques and non-verbal techniques. Verbal techniques involve using a mixture of linking phrases, intonation, and pauses. Non-verbal techniques can include changing positions, turning pages of your notes, and changing the OHP slide.5. PronunciationMake sure you know how to pronounce the words in your presentation. Be particularly careful of words that are used in both your language and English. These words can be false friends.6. Avoid distractionsA hole in your shirt will get attention, but it will divert attention from what you are saying. So will the following:l Passing round things for your audience to look at while you are speaking.l Having a slide displayed on the OHP while you are talking about something else.Part III Let’s Talk BusinessPulling It Out of Thin Air - What to say when you forget what to sayIt's like when a plane hits an air pocket-your intestines throb in your brain-pan. You're flowing smoothly through your presentation (without notes or with bulleted notes that suddenly no longer make sense) and wham! You go blank. There's nothing upstairs. Nothing on-line. Your mind is as blank as a blackboard in August.You lick your lips, clear your throat, and say "uh" enough times to jumpstart an outboard. Your eyes begin to dart about in desperation, and as the internal pressure mounts, the real signals of distress pour out: giggling, blushing, and embarrassing true confessions of just how lost you really are, revealing only your lack of preparation and diminished professionalism.WHAT TO DOFirst, use an ounce of prevention. Rehearse out loud frequently enough to internalize your message. Strangely, if you try to memorize your remarks, you're almost sure to go blank. Understand why you're speaking the words you choose, and say them in rehearsal until you have a gut feeling for the essence of your message.Use your visuals as a road map, if possible. Using graphic images or bullet points, rely on your visuals to keep you on track. Visuals should not serve as a script, but rather as a series of trigger points that generate discourse.Keep your notes nearby. Make sure they're written in large, colorful writing. They'll be easyto read when you're under pressure.Focus your eyes on one person in the audience when you go blank. They'll think you're being forceful and dramatic. Then, after about four seconds, move your eyes to another person. Do it again. Keep doing this through the silence until your brain comes back to life.Repeat what you just said. Using repetition is a good speaking technique anyway. Keep repeating yourself until your mind clicks into gear. Or say something that parallels your subject, and chances are, within seconds, you'll be back on track.Ask the audience a question if it's a small group. "Marilyn, what are your thoughts so far?" Make it an open-ended question so Marilyn can't say simply "yes" or "no." That way, you get more time to think as Marilyn speaks. If you're speaking to a large group, ask a rhetorical question. Again, you'll probably wake yourself up quickly.Ask for help. "Where was I?" is not a shameful thing to say. Most audiences will be sympathetic. Everyone knows the pressure of speaking. Just don't do it repeatedly or make a big deal out of it.Part IIII Exercises and Discussion²Look at the sample presentation below and:- Try to identify those four parts mentioned in Part Two- In case the presenter here went blank right after the third paragraph, any suggestions from you to save the poor guy from embarrassment?The DC AutodiallerA voice controlled data recorder and automatic telephone dialer.Main featuresSpeech analyzerLarge memoryLarge displayLithium batteriesGood afternoon. Today I’d like to tell you about our latest product, the DC Autodialler. The DC Autodialler lets you record telephone numbers by speaking. It can also dial telephone numbers automatically. We expect it to be a very popular product.First, I’ll tell you the main features of the ‘autodialler. Then I’ll describe its physical characteristics. Finally, I’ll explain how to see it.The Autodialler has four important features. It has a very sophisticated speech analyzer which allows it to record names and telephone numbers. It can recognize up to 5000 common North American names. It has a large memory which lets you record up to 2500 names and telephonenumbers. It has a 4-centimeter by 2-centimeter liquid crystal display which provides a sharp image. Ti uses lithium batteries which last for two year.The Autodialler is very compact. It measures 10 centimeters by 5 centimeters by 0.5 centimeters. It’s made of very light but hard plastic, and weights only 150 grams. It comes in three colors: black, silver and wine red.Now, I’ll show you how easy the Autodialler is to use. There are only three buttons: a “new”button, a “find”button, and a “dial”button. To enter a new name and phone number, press the “new”button. Then say the person’s name. When the name is displayed say the telephone number. To find a name, press the “find” button and say the person’s name. When the name is displayed you may dial the number, change the name or telephone number, or delete the information. To dial the number, point the Autodialler at your telephone and press the “dial” button.As you can see, the Autodialler has many useful features, it’s very compacted, and it’s easy to use. I’m sure you’ll agree that there will be a large market for it.Thank you.²Check out one infomercial you really hate to see. Try to transform it into a 3-minute long business presentation by using some language references in part five.Part V Supplementary MaterialsLanguage referenceBelow is a list of phrases and sentence patterns that may help you prepare your presentation. Remember, however, that every presentation is unique, and you must decide for yourself which language is appropriate for your presentation.The introduction 介绍Basic introduction 基本介绍Today I’m going to tell you about a new kind of material.今天我将要介绍一种新材料I’d like to talk about our recent sales performance.我想介绍一下我们最近的销售业绩。

商务英语高级口语素材Lesson FiveContract EnglishPart I ObjectivesMain characteristics of a contractContract review: Checking for key elements of a contract Commonly used legal termsSome tips on easy understanding of contract lingoPart II The How-TosWhat You Should Know About a ContractWhy Do I Need A ContractYou don’t have to be a lawyer to reap the benefits of writing your own contracts. A little mon sense goes a long way and a good contract does more that just cover your rear should you end up in court. Written correctly, a contract can demonstrate business professionalism, weed out insincere clients, organize your duties, speed up your pay, help you get insurance, avoid disputes, make mutual obligations clear and keep you out of court.What is a ContractA contract is a legally binding agreement. Contracts are either formal (written) or simple (verbal). It may be a bilateral contract, performed by both parties, or unilateral, a promise in exchange for an act or performance of a task or deed. Contracts may be voided, that is, the parties may agree to nullify the contract or it may be voided by a court of law. These are some of the characteristics of a contract.Elements of a Good ContractEvery good contract has four essential ponent parts. They are: offer and aeptance, mutuality and consideration, petent parties, and a legal object.An offer is municated verbally or in writing and has definite terms. Mutuality indicates duties or actions are performed by each party. Consideration means that something of value is exchanged. Competent parties speak to the mental and legal capacity of the parties involved in making the contract. A legal object connotes a legal objective and no criminal intent.Contracts don’t have to be formal: a letter of agreement is a contract too. In fact, a contract can be anything —it can be oral, can be written on a napkin(though not advised), can be a purchase order or a bination of documents exchanged between parties. It has no particular form. Written is better, though, then the terms are less often questioned.To construct your own contract, specify the issues and conditions that matter. Independent consultants, forexample struggle with Internal Revenue Service rules that threaten to reclassify them as employees. In an independent contractors contract state “the contractor is an independent contractor and not an employee.” That will protect the business identity and relieve your client of the fear that they will end up having to pay your health insurance premiums and Social Security taxes.Include specific services your are to perform and deadlines. Detail a payment schedule that is suitable to both parties. If in ___ectual property (i.e., software, reports, manuals) is involved, include details about who owns the rights and the extent of those rights. If your work is project-based, include a description of when the job will end. That can be the delivery of the final report, etc.So, how do you write your own contract It is easier than it may appear. Several software packages exist to help you with the chore. Look also for printed forms. However, they are not as easily customized to your needs as software packages.Get a good set of forms, fill them in and spend less on lawyers. Your understanding of the principles of contracts, their uses and limitations are sure ways to cut legal bills or avoid them altogether. It will also prevent murky situations in which inexperienced professionals find themselves and to avoid litigation.Contract Review - A checklist for youStart evaluating your contract by doing a quick check of the critical basic elements. In most states, for a written contract to be enforceable, it must at a minimum:·Identify the Parties. Many form contracts used by small businesses include spaces for the names of the contracting parties, but in a harried workplace, these blocks don’t always get filled in. Avoiding a loss in a contract dispute because the parties to the contract have not beenidentified should be a "no brainer." Simply make sure that you and your employees ALWAYS (legibly, if done by hand)the names of the parties in the appropriate spaces on the contract.·Describe the Subject Matter. A contract must adequately describe the subject matter of the agreement. In a contract for services, for in stance, the contract should state that the contract is for the performance of services and those services should be clearly described. How ever, if the contract is for the sale of goods, it should clearly indicate that the parties have agreed to a sale of goods. Making it clear that the parties understood and agreed in advance that the contract was for the sale of goods, not services, or vice versa, will make sure that the correct body of law is applied in the event of a dispute. For example, the Uniform Commercial Code (adopted in some form by all states and known as the UCC) applies only to the sale of goods. All other types of contracts are generally governed by the more imprecise and varied statutory and mon law of each state. In some cases, it is not always clear whether the contract is for the sale of goods or services. If there is any doubt, you should consult an attorney todetermine how to characterize the description of the subject matter of your contract.·State the Material Terms. Every contract must state the material terms and conditions of the contract. Under the Uniform Commercial Code the only material term necessaryfor an enforceable contract is a term stating the quantity of goods to be sold. In the event of a dispute, the Uniform Commercial Code permits a court to fill in the unstated or missing terms with what the court deems to be a reasonable price, quality, color, delivery date, interest rate, etc.·Include a Signature. Every written contract must be signed by the party to be charged in the event of a breach. What this means is that if the seller eventually requires enforcement of a contract against a buyer, the contract must have been signed by the buyer. Conversely, if the buyer wants to force a seller to ply with the terms of a contract, the contract must bear the seller’s signature. A signature by the buyer of goods or services is critical evidence that he or she agreed to the terms of the contractand intended to be bound by them. Most pre-printed form contracts provide the necessary spaces for signatures.Fine TuningAfter checking your contract for the basic elements, consider some of the following more advanced touches to tweak your contract into better form:·Integration or Merger Clause. Does the contract contain some language to the effect that the terms contained in the written contract are the only terms agreed to between the parties Including such language can preclude a party, in the event of a dispute, from arguing that additional terms were agreed to orally, or by some other means, at the time the contract was formed. The language could be as simple as stating “This Agreement constitutes the sole agreement of the parties.”·Choice of Law Clause. Specifying in advance, within the body of the agreement itself, which state’s law will be used in the event of a dispute is a prudent move, forbusinesses with customers in more than one state.Litigating the same contract in different states under each state’s unique body of contract law can produce widely differing results. By insuring that only a single state’s law is applied, the drafting party can know in advance with some degree of confidence how certain disputes may be resolved. A typical choice of law clause might say: “This Agreement shall be construed and interpreted in aordance with the laws of the State of Oklahoma.”·Arbitration Clause. It is possible to keep contract disputes from going to court at all by including languagein the contract requiring the parties to submit any disputes to arbitration. Arbitration is usually much less expensive and faster than traditional litigation. An arbitration clause in a contract might say: “Any controversy or claim arising out of or relating to this Agreement shall be settled by arbitration in Oklahoma City, Oklahoma, by and in aordance with the Rules of the American Arbitration Association.”Form contracts are critical tools for any business which buys or sells goods or services. They should be reviewed periodically to make sure they ply with the law and provide the drafter with the terms it needs to do business. Consult with an attorney before adding or changing any language in your existing contracts.模板,内容仅供参考。