新东方商务英语高级口语素材——商业报表
Lesson Seven
Business Reporting
商业报表
Part I Objectives
· Research tools and information source for earnings, performances and SEC filings
·公司收入、经营状况与美国证券委员会备案的调查工具和信息资源
· Understand general theory of “double entry acco unting”
·理解借贷记帐法
· Understand the contents and the equation of a balance sheet
·理解资产负债表的内容与方程式
· Stock quotes and what does it say about a company
·股票报价浏览
Part II The How-Tos
What tells most about a company – The Balance Sheet
What is Double Entry Accounting?
You have to think of the business as nothing else but a collection of accounts. Some of these accounts owe the business money and some of them are owed money by the business. All of the accounts must balance. At any one time the total value of the accounts in credit must equal the total value of the accounts in debt. When the business makes any transaction at all money is moved from one account to another. If for example Pepe makes a payment of $200.00 for some flour which he purchased from Alberto's wholesalers then Alberto's account is debited by &200.00. Alberto is the receiver of money and the transaction is therefore entered on the debit side. (Remember the principle; Debit the receiver, credit the giver.)
Alberto is one of Pepe's creditors. He supplies Pepe with flour on a regular basis. You can see that at the beginning of the accounting period Pepe owed Alberto $500.00. After the payment was made this figure will be reduced to $300.00. Alberto has received money and his account must be debited. In order that the accounts balance another account must be credited. In this case it is the bank account.
In this case the bank account is already Pepe's creditor by the fact that Pepe has an overdraft. Before the payment was made to Alberto, Pepe owed the bank $1,640. With a $200.00 payment to Alberto and one other payment this figure has risen to
$2,000.00.
2 The forever equation of “Asset + Owner’s Equity = Liability”
总资产-负债= 资产净值
The balance sheet is a very important financial statement. It gives shareholders and potential investors information about the value of the business. This comes from the net assets figure, which is one way of placing a value on a business, bec ause it represents the value of all the assets of the business (everything it owns) net of its liabilities (everything it owes). We can also use the net assets figure as an approximate figure for the value of a business and therefore its size.
Here is an example
COMPANY NAME: ABC Company
Date: December 31, 1993
新东方商务英语高级口语素材——商业报刊阅读
Lesson Eight
Business News Reading
商业报刊阅读
Part I Objectives
·Features and styles of writing in Western business journalism
·西方商业新闻写作特点
·Idiomatic usages and set phrases often used to describe and predicting economic
development
·描述经济发展及预测发展趋势的习惯表达方式
·What is it in an earning report?
·分析盈利报告
Part II The How-Tos
Features of Western Business News Writing (西方商业新闻写作特点)
One of the most important features of Western business news writing is the usage of simple and lively English. Since of most these writings cover not stories but trends of the
market or development of policies, it is essential to make the writing right to the point and accessible to reader of various education levels. Therefore, conciseness and clarity are the keys (语言简练通俗):
2 “ The company expects to incur a loss, excluding special items, of between (11)
c ents an
d (14) cents per shar
e in the first quarter.”
除特殊项目，公司第一季度预计会出现每股11至14分的亏损。
2 “Capital Spending by industry just pokes along. Ditto residential building.”
工业资本开支缓慢增加，住房建筑亦如此。
2 The collapse of copper price has come just as demand for it from the industrialized world has dropped 8% on last year and as production, after two years of high prices, is starting to increase.
铜价的猛跌正好是在工业国家的对铜的需求比去年下降8%和经过两年的高价后铜生产量正开始上升的时候发生的。
Much information has been covered, yet using only one sentence.
A long and boring day at work tires your eyes and mind. Wouldn’t it be even worse if you have to read on to some drab writings in news? So don't be surprised to see such lively expressions (用词生动形象):
2 “Italy is one country where it is really good-bye to the boom, at least until the chronic weakness in the balance of payments is cured, and the 17%inflation is reduced.”
意大利是一个真正与经济繁荣告别了的国家，至少在国际收支方面的长期困境得以改善，以及每年17%的通货膨胀有所一直之前，情况难以好转。
2 “When it came to a perennial Clinton bugaboo-personnel-things began on a promising note. Prodded by the White House, Seven Cabinet Chiefs announced their departures soon after Nov.5. The shakeup gave Clinton a chance to revitalize his weary team. So have any of those jobs been filled? Nope.”
克林顿刚刚看到即将摆脱困扰他多时的私人琐事的希望。在白宫的催促下，7位内阁要员宣布将于11月5日后卸任。此次内阁改组给克林顿以机会使其疲惫的内阁恢复活力。内阁成员的人选是否已经确定了呢?没有。
The usage of ellipsises makes eye-catching titles and subtitles: (巧用省略)
2 “Who is afraid of global markets? Not U.S. investors.”
2 “Time for a reality check in Asia. Time for a fire brigade.”
2 “Hubris? Perhaps. But Dobson isn’t the only putting up his chest these days.”
傲慢吗?也许。但DOBSON可不是近来唯一一位趾高气昂的人。
The frequent use of quotes, parentheses and hyperbaton: (引语，插入语及倒装) 2 “I am afraid the US banks are going to ha ve to get used to seeing Doutsche Morgan Grenfell more often, “ says Chief Executive Michael W.R. Dobson.
总裁Dobson说：“恐怕美国银行将不得不习惯于经常与Doutsche Morgan Grenfell打交道了。”
2 “Any international company that’s not planning to do something in China is probably missing a bet”, says J. Tracy O’ Rourke, CEO of Varian Associates Inc., a California manufacturer of medical equipment. “it’s like the frontier of days past.”
“任何一家不打算在中国作些事情的国际公司都可能失去一次机会”，。。。“她犹如往日的西部处女地。”
Part III Let’s Talk Business
Following is an earning forecast of Motorola’s 1st quarter, 2002 and some analysis of what such new press really means to investors.
Motorola's First Quarter and Full Year Earnings Outlook
SCHAUMBURG, Ill., Jan. 23 /PRNewswire-FirstCall/ -- Motorola, Inc. (NYSE: MOT) said today it expects sales in the first quarter of 2002 to be between $6.0 billion and $6.2 billion. The company expects to incur a loss, excluding special items, of between (11) cents and (14) cents per share in the first quarter.
The company continues to expect sales from ongoing operations for the full-year 2002 to decline between 5 percent and 10 percent compared to 2001. The company confirmed that it continues to expect to return to profitability in the third quarter of 2002 and be profitable for the full year 2002.
Motorola also said that it believes the current 2002 consensus earnings expectation of 4 cents per share for the full year, excluding special items, is not only achievable, but can be exceeded. The company believes that, if annual sales are near the high end of the company's guidance range and the wireless handset and semiconductor industries meet growth expectations, it is possible for the company to earn 15 cents per share in 2002,
excluding special items, as the company previously discussed. The gross margin improvements anticipated in these two businesses if their industries meet growth expectations, coupled with the expected savings from cost reductions, would make this level of earnings possible.
Business Risks:
Statements about the company's sales and earnings outlook are forward-looking statements based on current expectations and involve risks and uncertainties. Motorola wishes to caution the reader that the factors below and those on pages F-29 through F-33 of the appendix to Motorola's Proxy Statement for the 2001 annual meeting of stockholders and in its other SEC filings could cause Motorola's actual results to differ materially from those stated in the forward-looking statements. These factors include Motorola wishes to caution the reader that the factors below and those on pages F-29 through F-33 of the appendix to Motorola's Proxy Statement for the 2001 annual meeting of stockholders and in its other SEC filings could cause Motorola's actual results to differ materially from those stated in the forward-looking statements. These factors include: (i) the company's ability to effectively carry out the planned cost-reduction actions; (ii) the potential for unanticipated results from cost-reduction activities on productivity; (iii) the impact of the slowdown in the overall economy and the uncertainty of current economic conditions; (iv) the impact of ongoing tax relief, interest rate reduction and liquidity infusion efforts to stimulate the economy; (v) the decline in the telecommunications, semiconductor and broadband industries; (vi) the company's continuing ability to access the capital markets on favorable terms; (vii) demand for the company's products, including products related to new technologies; (viii) the company's ability to continue to increase profitability and market share in its wireless handset business; (ix) the company's success in the emerging 3G market; (x) the demand for vendor financing and the company's ability to provide that financing in order to remain competitive; (xi) unexpected liabilities or expenses, including unfavorable outcomes to any currently pending or future litigation, including any relating to the Iridium project; (xii) the levels at which design wins bec ome actual orders and sales; (xiii) the success of alliances and agreements with other companies to develop new products and services; (xiv) difficulties in integrating the operations of newly-acquired businesses and achieving strategic
objectives, cost savings and other benefits; (xv) volatility in the market value of securities held by Motorola; (xvi) the impact of foreign currency fluctuations; and (xvii) the impact of changes in governmental policies, laws or regulations.
About Motorola:
Motorola, Inc. (NYSE: MOT) is a global leader in providing integrated communications solutions and embedded electronic solutions. Sales in 2001 were $30 billion.
SOURCE Motorola, Inc.
新东方商务英语高级口语素材——面试口语
Lesson Nine
Interview Englsih
面试口语
Part I Objectives
· The ABCs of Job Interviews In North America
·北美工作面试须知
· Common questions guidelines to proper answers
·常见问题及应对技巧
·“Tell me something about your self”– The tone-setting question
·面试中的自我介绍
· Nonverbal Pitfalls to Watch For
·小心坠入面试中肢体语言的陷阱
Part II The How-Tos
The ABCs of Job Interviews In North America
The one-on-one format is the most familiar and common format in job interviewing. It's about two people sitting down to have a conversation. In this case, the conversation has a particular purpose: To determine whether there is a natural fit between the interviewer, the applicant and the job available. Both parties will leave this conversation
with some kind of a judgment. The interviewer will know whether you can fulfill the responsibilities of the position, and you will know whether or not this is the right position, and company, for you to utilize and expand upon your talents.
The interview begins the second you and the interviewer initially meet -- this is the crucial nonverbal judgment. The interviewer is sizing you up: Are you dressed appropriately? Are you well-groomed and pleasant? Next, is the handshake -- do you offer a limp-fish handshake or is it firm and comfortable? A lot of close scrutiny takes place in those initial moments, and the interviewer can get a good idea as to how well the interview will or will not go based on his or her first impressions of you. After a bit of chitchat or warm-up, the questions begin.
The conversation will usually begin with the same request: "Tell me about yourself." The information you reveal as an answer to this question and throughout the interview allows the interviewer to get a clear picture of you, and certain pictures or patterns will begin to emerge. Each time a new subject is mentioned, the interviewer may want to dig a little further, and the picture bec omes more focused.
Behavioral questions such as, "Tell me about your experience with...," give the interviewer clues about your past experiences that can be applied to solving the problems of the job in question. You must be prepared to talk about your achievements and past behaviors and have examples of the experiences you mention. For example, if you say, "I am very detail-oriented," or "I am an analytical problem-solver," there must be examples to back the claims. Show the interviewer that you are detail-oriented by providing him with an example of when your attention to detail positively affected your work. You should create a list of your accomplishments and experiences that validate these claims prior to interviewing.
If you don't immediately offer this information, the interviewer can probe further. As an example, you might say, "I have excellent written communication skills." The interviewer can now follow up on this subject by asking, "What type of writing have you done?" Or, "Tell me about a project you have worked on involving written communication skills." If you aren't able to come up with good examples, or success stories, there might be a credibility problem. Saying you can do something and actually giving an example of when you have done it are two different things.
Interviewers are attempting to get a picture of your abilities to perform in the position that is available. They are also looking to see how you would fit in with the
corporate culture. Sometimes there will be a succession of one-on-one interviews within the same company. The process may begin with the human resources department, then move on to an interview with a prospective boss, or hiring manager. It may then continue down the line to other members of a department, and can sometimes include a CEO.
In each one-on-one conversation, you must be able to present good examples and tell about past successes. When this is done, you can leave the interview knowing that you have communicated a picture that is positive and accurate, no matter how many conversations it takes.
新东方商务英语高级口语素材——研讨会
Lesson One
Formal Verbal Communication in Business I
正式商业交流(1)–研讨会
Part I Objectives
·Procedures of Seminars Leading and Commonly Used Sentence Structures
·研讨会各个程序及常用句型
·Questioning Techniques
·提问技巧
·A Leader and A Good Listener, At the Same Time
·做好的听众，做好的领导者
·Giving Criticism
·提出批评观点的技巧
Part II The How-Tos
Leading Seminars/ Questioning Techniques
General procedures of a seminar/lecture
1) Self-introduction
2) Introduction of Topic
3) Describing sequences and timing
4) Highlighting information
5) Involving the audience
6) Giving instructions
7) Checking understanding
8) Asking questions
9) Clarifying questions
10) Evading questions
11) Inviting comments
12) Interrupting
13) Transitions
14) Reformulations
15) Closing
Language Reference
Self-introduction 自我介绍
Good morning, I'm ---- and I've been invited to give this talk/ presentation / lecture because---
I have done research in / I have a special interest in / my experience is in
Introduction of Topic 话题介绍
In my presentation/talk/lecture today I shall be dealing with---
The subject of my ---- today is ----
What I'd like to do today is introduce/suggest/ analyse/ describe / explain
My topic/subject today is ---
I shall be dealing with 2/3/4…. main areas/topics/subjects today
Describing Sequences and Timing 程序介绍与时间安排
First I want to /spend a few minutes outlining ---/remind you of the background to/summarise the ----/explain---/ present---
Next I shall---/after that I will take the opportunity of describing---/
Then we'll look at---
Finally I want to---
Highlighting Information 重点介绍
(Rhetorical questions)
So, what does that mean?/How can we interpret this?/What's the explanation for this?/What are the implications of these findings?
(Change of focus)
What that tells us is/What I'm suggesting is/What is clear is that
(Introducing auxiliary verb)
So clearly we do need to--/Obviously they did understand that---/ Of course you do wan to know why---
Involving the Audience 听者的参与
Let's have a show of hands, how many of you agree with ----
I'm sure we all know what it's like to---
Let me ask you spend a couple of seconds thinking about---
Well, what would you do, I wonder---
Just look around the room and take a note of /how many men are wearing a tie---/how many people are wearing jeans---/the average age of the participants
Giving Instructions 给予指示
For this exercise, we are going to work in pairs: groups of 3/4/5
Make a note of these words/figures
Read the paragraph on page ---
Please note that I shall be timing the exercise and you have exactly 7 minutes
Now complete the questionnaire and put your name in the top left-hand corner
Checking Understanding 随时观察听者反映
Is everyone with me so far?
Are there any questions at this stage?
Would anyone like me to run through that again?
If you have any problems with the detail, don't worry because all the information is in your handout
Asking Questions 询问问题
Direct questions/open-ended:
What/why/how/where/when
Closed questions :
Do you/did you
Delicate questions:
I was wondering if/ could I ask you/ would you mind telling me/if it's not indiscreet I'd like to know/might I ask/may I ask
Clarifying Questions 澄清问题
So you want to know about---/is it the figures that worry you/ when you say---do you mean---/If I've understood the question you want to know about---
Evading Questions 回避问题
That's not really my field---/ that's a bit outside the scope of today's topic/ I haven't got the precise information with me today/ that's not really for me to say/I'd need notice of that question to answer you in full/this is not really the place to discuss that matter/ perhaps that's a question for another meeting
Inviting Comments 鼓励并听取意见
Has anyone got any questions at this point?
Would anyone like to comment on that?
Does anyone disagree with my last point?
Can anyone confirm my experience?
If nobody has any questions then I'll move on
Interrupting 中断
I'd like to discuss it further, but I think it's time to move on
Could I just stop you there---
If I might just add----
I'm sure we'd all agree, but perhaps we should get back to the main point
Transitions 过渡
If we could now turn to---/my next point is---/ what I want to do next is ---/ let's move on to---/that completes my analysis of---/so, now we are going to----
Reformulations 总结
If I might just go over that again---/so, in summary---/ just to remind you of the key facts/the main points/ the advantages of---/my main arguments were---
Closing 结束
Thank you for listening to me today
I hope you have found my presentation useful
Thank you for your attention
新东方商务英语高级口语素材——商业演示
Lesson Two
Formal Verbal Communication in Business II
正式商业交流(2)–商业演示
Part I Objectives
Four Main Parts of a Presentation 商业演示的四个部分
Delivery Skills 表达技巧
Save you out of embarrassment, at a Presentation 摆脱商业演示中的尴尬场面
Language References 语言参考
Part II The How-Tos
Four parts of a presentation
Formal presentations are usually divided into four main parts.
l The introduction
l The overview
l The body
l The ending
The introduction
At the very least, the introduction should introduce the subject of your presentation.
“Today I’m going to tell you about the recent improvements that have been made to the XL series of engines.”
Depending on the situation, it will also do one or more of the following:
l Give the audience a reason to listen
“These improvements give greater fuel efficiency and also lower production costs.”
l Provide background information.
“As you probably know, our market share has been falling in recent years.”
l Narrow the topic.
“In particular, I will show you how these improvements make our engines better than our competitors.”
The overview
The overview provides a preview of your presentation for the audience. It is easily done by explaining the structure of your presentation.
“First, I’m going to describe the new features of the engine.”
“Second, I’ll show you some performance data of the engine’s fuel efficiency.”
“After that, I’ll explain how the new features will allow us to reduce production costs.”
“Finally, I’ll show a comparison with our competitors’models.”
The overview is very important. It helps the audience to organize the way they listen. It is similar to the contents page of a book.
As long as the presentation is well-organized, the overview is the easiest part of the presentation to prepare.
The body
This is the main content of the presentation. How it is organized will depend on the type of presentation. It should be organized logically to match the overall purpose of the presentation.
The ending
The ending usually does two things.
It reviews the information and ideas that were presented in the body of the presentation. This is called the summary.
“As you can see, these improvements increase fuel efficiency and allow us to lower our production costs.”
It restates the main purpose of the presentation which was stated in the introduction. This is called the conclusion or concluding statement.
“I am sure these improvements will allow us to win back our market share.”
Delivery skills
1. Look organized
The audience will have confidence in someone who seems to know what he or she is doing. Arrange your papers on the desk. Check the OHP(over-head projector). Put your bag in a suitable place. Put your notes in a suitable place. Change the seating arrangem ent if you don’t like it. Check that everyone can see you and your visual aids.
2. Use natural gestures
Don’t try to be a great actor. Rely mainly on the content of your presentation, not on acting skills. Use the same gestures you would use if you were explaining the same thing to a colleague in a one-to-one conversation.
To ensure that you use gestures naturally, avoid clasping your hands behind your back, clasping them in front of you, or placing them on your hips.
If you are holding notes, try to hold them in one hand, leaving your other hand free to make gestures.
3. Eye contact
Look at individual members of your audience, just as if you were having a conversation with them. Don’t bury your head in your notes. Try not to look at the ceiling when you can’t remember what to say.
4. Signaling
In writing, you use paragraphs to show the parts of your presentation. In presentations, you have to do it in other ways. You can use verbal techniques and non-verbal techniques. Verbal techniques involve using a mixture of linking phrases, intonation, and pauses. Non-verbal techniques can include changing positions, turning pages of your notes, and changing the OHP slide.
5. Pronunciation
Make sure you know how to pronounce the words in your presentation. Be particularly careful of words that are used in both your language and English. These words can be false friends.
6. Avoid distractions
A hole in your shirt will get attention, but it will divert attention from what you are saying. So will the following:
l Passing round things for your audience to look at while you are speaking.
l Having a slide displayed on the OHP while you are talking about something else.
新东方商务英语高级口语素材——美国商业跨文化交流
Lesson Three
·Cross-Cultural Communication in US Business
·美国商业跨文化交流
Part I Objectives
·Six Fundamental Patterns of Cultural Differences
·中西文化差异的6种基本模式
·A general view of corporate culture
·公司文化概要
·Decoding body-language of North America
·破解北美通用肢体语言
Part II The How-Tos
Identify the Differences ：Six Fundamental Patterns of Cultural Differences
了解不同：中西文化差异的六种基本模式
1.Different Communication Styles 不同的交流风格
The way people communicate varies widely between, and even within, cultures. One aspect of communication style is language usage. Across cultures, some words and phrases are used in
different ways. For example, even in countries that share the English language, the meaning of "yes" varies from "maybe, I'll consider it" to "definitely so," with many shades in between.
Another major aspect of communication style is the degree of importance given to non-verbal communication. Non-verbal communication includes not only facial expressions and gestures; it also involves seating arrangements, personal distance, and sense of time. In addition, different norms regarding the appropriate degree of assertiveness in communicating can add to cultural misunderstandings. For instance, some white Americans typically consider raised voices to be a sign that a fight has begun, while some Asian, African, Jewish and Italian Americans often feel that an increase in volume is a sign of an exciting conversation among friends. Thus, some white Americans may react with greater alarm to a loud discussion than would members of some American ethnic or non-white racial groups.
2.Different Attitudes Toward Conflict 对待冲突的不同看法
Some cultures view conflict as a positive thing, while others view it as something to be avoided. In the U.S., conflict is not usually desirable; but people often are encouraged to deal directly with conflicts that do arise. In fact, face-to-face meetings customarily are recommended as the way to work through whatever problems exist. In contrast, in many Eastern countries, open conflict is experienced as embarrassing or demeaning; as a rule, differences are best worked out quietly. A written exchange might be the favored means to address the conflict.
3.Different Approaches to Completing Tasks 对待完成任务的不同方法
From culture to culture, there are different ways that people move toward completing tasks. Some reasons include different access to resources, different judgments of the rewards associated with task completion, different notions of time, and varied ideas about how relationship-building and task-oriented work should go together.
When it comes to working together effectively on a task, cultures differ with respect to the importance placed on establishing relationships early on in the collaboration. A case in point, Asian and Hispanic cultures tend to attach more value to developing relationships at the beginning of a shared project and more emphasis on task completion toward the end as compared with Americans. Americans tend to focus immediately on the task at hand, and let relationships develop as they work on the task. This does not mean that people from any one of these cultural backgrounds are more or less committed to accomplishing the task, or value relationships more or less; it means they may pursue them differently.
4.Different Decision-Making Styles 不同的决定风格
The roles individuals play in decision-making vary widely from culture to culture. For example, in the U.S., decisions are frequently delegated -- that is, an official assigns responsibility for a particular matter to a subordinate. In many Southern European and Latin American countries, there is a strong value placed on holding decision-making responsibilities oneself. When decisions are made by groups of people, majority rule is a common approach in the U.S.; in Asia consensus is the preferred mode. Be aware that individuals' expectations about their own roles in shaping a decision may be influenced by their cultural frame of reference.
5.Different Attitudes Toward Disclosure 对待披露/曝光的不同态度
In some cultures, it is not appropriate to be frank about emotions, about the reasons behind a conflict or a misunderstanding, or about personal information. Keep this in mind when you are in a dialogue or when you are working with others. When you are dealing with a conflict, be mindful that people may differ in what they feel comfortable revealing. Questions that may seem natural to you -- What was the conflict about? What was your role in the conflict? What was the sequence of events? -- may seem intrusive to others. The variation among cultures in attitudes toward disclosure is also something to consider before you conclude that you have an accurate reading of the views, experiences, and goals of the people with whom you are working.
6.Different Approaches to Knowing 对待事物认知的不同方式
Notable differences occur among cultural groups when it comes to epistemologies -- that is, the ways people come to know things. Western cultures tend to consider information acquired through cognitive means, such as counting and measuring, more valid than other ways of coming to know things. Compare that to African cultures' preference for affective ways of knowing, including symbolic imagery and rhythm. Asian cultures' epistemologies tend to emphasize the validity of knowledge gained through striving toward transcendence. Recent popular works demonstrate that our own society is paying more attention to previously overlooked ways of knowing.
You can see how different approaches to knowing could affect ways of analyzing a community problem or finding ways to resolve it. Some members of your group may want to do library research to understand a shared problem better and identify possible solutions. Others may prefer to visit places and people who have experienced challenges like the ones you are facing, and touch, taste and listen to what has worked elsewhere.
新东方商务英语高级口语素材——商业社交礼仪
Lesson Four
Business Etiquette
商业社交礼仪
Part I Objectives
·Guidelines for Prosperous Entertaining and Presentation of Gifts in Business
·商务社交、接送礼物礼仪
·Acceptable Public Conduct in North America
·北美通行的公众社交礼仪与举止
·Practices on “small talks”
·掌握轻松会话的技巧
·Welcome Topics of Conversation
·初次见面适宜的话题
Part II The How-Tos
Guidelines for Prosperous Entertaining and Presentation of Gifts in Business
商务社交、接送礼物礼仪
Business breakfasts are common, and can start as early as 7:00 a.m.
On weekends, many people partake in "brunch", a combination of lunch and breakfast beginning anywhere from 11 a.m. to 2 p.m. Moreover, business meetings are sometimes held over "brunch."
Business meetings are frequently held over lunch, which begins at 12:00 noon and sometimes lasts until 2:00 p.m. Lunch is usually a lighter meal, since work continues directly afterward. Additionally, an alcoholic beverage such as wine or beer is sometimes ordered.
If you are invited out for a business meal, the host will usually pay.
If you are invited out, but your host does not offer to pay, you should be prepared to pay for your own meal.
When eating out, the cost is sometimes shared with friends or colleagues, a practice often referred to as "getting separate checks", "going Dutch", or "splitting the bill."
If you invite a U.S. counterpart out socially, you must make it clear whether you wish to pay.
The fork is held in the right hand and is used for eating. The knife is used to cut or spread something onto a food item. To use the knife, the fork is switched to the left hand or is laid down; to continue eating, the fork is switched back to the right hand. But, if you prefer to use the “continental” style of dining, in which the knife and fork are never switched, that is acceptable, too.
Unlike some other cultures, it's perfectly acceptable to refuse an offer of food or drink; moreover, in most cases, the host probably won't urge you to eat.
Many foods are eaten with the hands, so you may want to follow the example of your companions.
There are a variety of ways to beckon a server. For example, you can make eye contact and raise your eyebrows, briefly wave to get his or her attention, or mouth the word for what you want such as "water" or "coffee." To call for the check, you can make a writing gesture or mouth the word "check, please."
It is not considered rude to eat while walking down the street.
Business gifts are often presented after the deal is closed. In most situations, gifts are usually unwrapped immediately and shown to all assembled. If you receive a Christmas gift, however, you may be asked to wait until Christmas Day to open it.
In many cases, the best gifts are those that come from your country.
You may not receive a gift in return right away.
During the Christmas season, gifts are exchanged. For your business associates, you can give gifts such as useful items for the office, liquor or wine.
When you visit a home, it is not necessary to take a gift, although it is always appreciated. Flowers, a potted plant, or a bottle of wine can be good gift choices.
Taking someone out for a meal or other entertainment is another popular gift.
Gifts for women such as perfume or clothing are usually inappropriate because they are considered far too personal.
Gifts for children are often a thoughtful and appreciated gesture, but take into account the values of the parents. For example, some parents might object to your giving a toy gun or a violent
video game to their child. Acceptable public conduct
适宜的公众社交礼仪与举止
Smoking is not as commonplace and is subject to restrictions in most public places. Before smoking, the best policy is to ask if anyone minds, or wait to see if others smoke. Restaurants often have a section where smoking is permitted; many hotels designate rooms as smoking and non-smoking.
A handshake is the customary greeting for both men and women, although you should wait to see if the woman offers her hand.
Apart from greeting close family members or friends, Americans tend to refrain from greetings that involve hugging and other close physical contact. For the most part, they are unreceptive to being touched during conversation and other social situations.
The standard space between you and your conversation partner should be about two feet. Most U.S. executives will be uncomfortable standing at a closer distance.
Direct eye contact conveys that you are sincere, although it should not be too intense. Certain ethnic groups will look away to show respect.
Friends or acquaintances of the same sex generally do not hold hands.
To point, you may use the index finger, although it's impolite to point at another person.
To beckon someone, wave either all the fingers or just the index finger in a scooping motion, with the palm facing up.
To show approval, there are two common gestures: the "O.K." sign, formed by making a circle of the thumb and index finger, and the "thumbs up" sign, formed by making a fist and pointing the thumb upward.
The backslap should be interpreted as a sign of friendship, camaraderie.
When sitting, U.S. citizens often look very relaxed. They may sometimes sit with the ankle of one leg on their knee or prop their feet up on chairs or desks. In formal business situations, however, you're advised to maintain good posture and a less casual pose.
When giving an item to another person, it's sometimes acceptable to toss it or hand it over with only one hand.
新东方商务英语高级口语素材——合同英语
Lesson Five
Contract English
合同英语
Part I Objectives
·Main characteristics of a contract
·合同的特性
·Contract review: Checking for key elements of a contract
·合同的重要组成部分
·Commonly used legal terms
·常用法律用语
·Some tips on easy understanding of contract lingo
·掌握合同专用语的一些相关技巧
Part II The How-Tos
What You Should Know About a Contract
Why Do I Need A Contract? 为什么需要合同?
You don’t have to be a lawyer to reap the benefits of writing your own contracts. A little common sense goes a long way and a good contract does more that just cover your rear should you end up in court. Written correctly, a contract can demonstrate business professionalism, weed out insincere clients, organize your duties, speed up your pay, help you get insurance, avoid disputes, make mutual obligations clear and keep you out of court.
What is a Contract? 什么是合同?
A contract is a legally binding agreement. Contracts are either formal (written) or simple (verbal). It may be a bilateral contract, performed by both parties, or unilateral, a promise in exchange for an act or performance of a task or deed. Contracts may be voided, that is, the parties may agree to nullify the contract or it may be voided by a court of law. These are some of the characteristics of a contract.
Elements of a Good Contract 合同的要素
Every good contract has four essential component parts. They are: offer and acceptance, mutuality and consideration, competent parties, and a legal object.
An offer is communicated verbally or in writing and has definite terms. Mutuality indicates duties or actions are performed by each party. Consideration means that something of value is exchanged. Competent parties speak to the mental and legal capacity of the parties involved in making the contract. A legal object connotes a legal objective and no criminal intent.
Contracts don’t have to be formal: a letter of agreement is a contract too. In fact, a contract can be anything —it can be oral, can be written on a napkin(though not advised), can be a purchase order or a combination of documents exchanged between parties. It has no particular form. Written is better, though, then the terms are less often questioned.
To construct your own contract, specify the issues and conditions that matter. Independent consultants, for example struggle with Internal Revenue Service rules that threaten to reclassify them as employees. In an independent contractors contract state “the contractor is an independent contractor and not an employee.” That will protect the business identity and relieve your client of the fear that they will end up having to pay your health insurance premiums and Social Security taxes.
Include specific services your are to perform and deadlines. Detail a payment schedule that is suitable to both parties. If intellectual property (i.e., software, reports, manuals) is involved, include details about who owns the rights and the extent of those rights. If your work is project-based, include a description of when the job will end. That can be the delivery of the final report, etc.
So, how do you write your own contract? It is easier than it may appear. Several software packages exist to help you with the chore. Look also for printed forms. However, they are not as easily customized to your needs as software packages.
Get a good set of forms, fill them in and spend less on lawyers. Your understanding of the principles of contracts, their uses and limitations are sure ways to cut legal bills or avoid them altogether. It will also prevent murky situations in which inexperienced professionals find themselves and to avoid litigation.
Contract Review - A checklist for you
Start evaluating your contract by doing a quick check of the critical basic elements. In most states, for a written contract to be enforceable, it must at a minimum:
·Identify the Parties. Many form contracts used by small businesses include spaces for the names of the contracting parties, but in a harried workplace, these blocks don’t always get filled in. Avoiding a loss in a contract dispute because the parties to the contract have not been identified should be a "no brainer." Simply make sure that you and your employees ALWAYS (legibly, if done by hand) insert the names of the parties in the appropriate spaces on the contract.
·Describe the Subject Matter. A contract must adequately describe the subject matter of the agreement. In a contract for services, for in stance, the contract should state that the contract is for the performance of services and those services should be clearly described. How ever, if the contract is for the sale of goods, it should clearly indicate that the parties have agreed to a sale of goods. Making it clear that the parties understood and agreed in advance that the contract was for the sale of goods, not services, or vice versa, will make sure that the correct body of law is applied in the event of a dispute. For example, the Uniform Commercial Code (adopted in some form by all states and known as the UCC) applies only to the sale of goods. All other types of contracts are generally governed by the more imprecise and varied statutory and common law of each state. In some cases, it is not always clear whether the contract is for the sale of goods or services. If there is any doubt, you should consult an attorney to determine how to characterize the description of the subject matter of your contract.
·State the Material Terms. Every contract must state the material terms and conditions of the contract. Under the Uniform Commercial Code the only material term necessary for an enforceable contract is a term stating the quantity of goods to be sold. In the event of a dispute, the Uniform Commercial Code permits a court to fill in the unstated or missing terms with what the court deems to be a reasonable price, quality, color, delivery date, interest rate, etc.
·Include a Signature. Every written contract must be signed by the party to be charged in the event of a breach. What this means is that if the seller eventually requires enforcement of a contract against a buyer, the contract must have been signed by the buyer. Conversely, if the buyer wants to force a se ller to comply with the terms of a contract, the contract must bear the seller’s signature. A signature by the buyer of goods or services is critical evidence that he or she agreed to the terms of the contract and intended to be bound by them. Most pre-printed form contracts provide the necessary spaces for signatures.
Fine Tuning
After checking your contract for the basic elements, consider some of the following more advanced touches to tweak your contract into better form:
·Integration or Merger Clause. Does the contract contain some language to the effect that the terms contained in the written contract are the only terms agreed to between the parties? Including such language can preclude a party, in the event of a dispute, from arguing that additional terms
正能量的中考素材 导读：2017关于正能量的`中考素材 城管扶起摔倒老人，传递社会正能量 2015年10月8日，四川南充一近七旬太婆不慎摔倒在菜市场附近，行人怕摊上事，纷纷避让。附近巡逻的两城管小伙上前扶起老人，“要是我们穿制服的都不敢扶，别人就更不敢扶了。要是老人有什么意外，岂不是人心更冷漠吗?”目前，老人无大碍。 老人摔倒人们不敢扶，老人摔倒又总是有人在扶。虽然有一些老人的确“扶不起”，但很多老人摔倒后又希望路过的人能扶一把。 “扶不起”，是因为少数老人摔倒被扶起后，反倒讹诈扶他/她的人。的确，这样的老人不管出于怎样的目的或原因，都使得扶人者感到心寒，也给社会留下遗憾。 即使是确有老人“持不起”，但我们身边还是有很多人义无反顾地站出来去扶摔倒的老人。当然，也有不少人在扶摔倒老人时防止被讹，事先进行了拍照等“固定证据”等方式。而穿着制服的城管人员扶摔倒老人，不只是一个简单的扶人，而是折射了身着制服就多了一份社会责任担当;告知社会，老人摔倒必须要有人去扶;也从另外一个角度传递了城管队伍的正面形象。 “要是我们穿制服的都不敢扶，别人就更不敢扶了”。这句话可谓是掷地有声。当“扶不扶”“不敢扶”成为一种社会不良心态蔓延开来时，就要有与之相反的正能量的声音和行为来与之抗衡。这个时
候，有更多的“穿制服的”或是公职人员站出来做扶起摔倒老人的事儿，构建出一种新的社会风气氛围和行为方式，“扶不起”或许就难以存在下去，“扶不扶”“不敢扶”也就可以远离摔倒老人。【2017关于正能量的中考素材】 1.关于正能量的中考素材 2.2017热点论据素材：关于正能量 3.2017热点素材：关于正能量 4.2017中考素材：关于修养 5.2017中考素材：关于秋天的 6.2017关于追求的中考写作素材 7.2017中考素材：关于亲情友情 8.2017中考素材：关于“追求” 上文是关于正能量的中考素材，感谢您的阅读，希望对您有帮助，谢谢
《新东方英语》简介 《新东方英语》月刊，2003年五月创刊，刊号为ISSN1672-4186/CN11-5049/G4。由新东方教育科技集团与《海外文摘》杂志社联合推出，主要读者对象是在校大学生及同等水平的中、高级英语学习爱好者。2003年7月交邮，邮发代号：2－101。每月1日出版，大32开，64页，四色印刷，是国内英语学习类期刊中版式设计与内容品质俱佳的的后起之秀，2007年被评为新闻出版署外语类质量优秀期刊。 《新东方英语》以“提高实力、充实人生”为办刊理念，旨在“提高读者英语应用能力，传播新东方文化精髓，与读者分享人生感悟”，主要内容为实用的考试技巧辅导、权威的留学资讯、系统的异域文化介绍以及隽永的英文美文赏析。主要栏目设置如下： ?考试手册：考试分析应试策略临场技巧 栏目简介：该栏目主要侧重介绍和讲评国内外各类英语考试，分析试题特点，讲解考试策略，传授临场技巧，旨在帮助广大考生顺利跨越求学路上的各种考试障碍，早日实现心中梦想。该栏目也是最具新东方特色与优势的栏目之一。 ?留学驿站：留学咨询信息指南海外生活 栏目简介：该栏目主要包括两方面的内容：一是与留学相关的各种咨询，包括留学信息介绍、海外大学推荐、签证攻关策略、专家建议指点等；二是海外生活分享和异域文化介绍，包括留学生海外生活的切身感受、异地求学的酸甜苦辣、学有所成者的经
验分享、异域文化的采撷介绍等。 ?学习频道：名师指点方法推介经验分享 栏目简介：该栏目主要侧重英语学习的方法推介、名师指点、疑难解答、经验分享等，内容涉及语言学习的方方面面，如：语法、词汇、听说、翻译等等。 ?精选时文：时事采撷焦点关注热点评析 栏目简介：该栏目包括时事文章和时事语录两个部分，前者主要以时事和社会热点为关注点，为读者呈上具有一定时效性和社会意义的英语文章，在关注文章思想“热度”的同时，也关注文章语言的优美流畅与新颖别致，使读者了解时事的同时，也学习到“与时俱进”的英语词汇。时事语录主要是采撷最新、最具时效性、最有特色的名人语录，旨在为读者提供了解时事最生动的窗口，以及学习英语口语最便宜的途径。从2008年1月开始，《读者〃原创版》开始与本刊合作，每期刊登本刊供稿的“时事语录”。 ?高端访问：央视授权独家刊登名士访谈 栏目简介：该栏目文章由中央电视台《东方时空〃高端访问》授权独家刊登，是从央视《高端访问》节目中撷取最精彩的片段进行编辑整理，在浓缩其中智慧的同时也保持了原汁原味的口语特色。使读者从视听上享受名流风范之余，也切实地体会到语言的魅力。 ?读有所悟：隽永美文人生感悟心灵鸡汤 栏目简介：该栏目侧重与读者分享隽永的英文美文，包括人生
精心整理 人教版八年级英语上期末考试卷及答案 第Ⅰ卷(100分) ws. 第二节：对话理解。(每小题2分，共10分) 听两遍，根据你所听到的对话和问题，从A 、B 、C 三个选项中选出正确答案。
()6.Howmanypearsdotheyneed? A.Two. B.Three. C.Four. ()7.WhatwillDaviddoiftheschoolhasaconcert? A.Playtheguitar. B.Playtheviolin. C.Playthepiano. 提及)intheletter? A.Two. B.Three. C.Four. ()12.WhatkindofmilkshakeisAlicesfavorite? A.Bananamikeshake. B.Applemilkshake. C.Carrotmilkshake.
()13.Ifyouwanttomakeacarrotmilkshake,youdontneed_______. A.ice B.honey C.juice ()17.Myfathermustbeangry____me,__________? A.About;mustnthe B.with;mustnthe C.with;neednthe D.with;isnthe ()18.Wehave________studentsthisyearthanlastyear.
A.many B.manymore C.much D.muchmore ()19.Wouldyoulike________now,John? A.sweetanythingeat B.sweetanythingtoeat C.somethingsweeteating D.somethingsweettoeat A.wear B.puton C.with D.in ()25.We_____outgoingand_____swimming. A.areboth,likeboth B.areboth,bothlike C.bothare,bothlike D.bothare,likeboth
正能量作文素材 正能量作文素材 1、在那段泪水冲刷的日子里，本应放弃，却坚强地挺过来了。因为总有那么一些人，那些爱我的人，那些对我好的人，让我坚信，即使全世界都放弃了我，只要他们还在默默支持我，我就不该轻言放弃，只要还有爱的存在，我就应该勇敢地走下去。阳光总在风雨后，阴云上总会有晴空。珍惜人生中的每一段岁月，无论它是充满悲苦，还是充满欢欣，那都是你成长的印证。曾经的伤痛，曾经的欣喜在追忆中幻化成永恒的旋律，穿透时空，超越爱与恨的界限，诠释着人生经历中最真实的感悟，最真诚的心声。 2、生命的真谛在于不屑的奋斗与追求，生命的价值在于一次次失败中的从新站立与起程，并非每一颗星星都会辉煌，并不是每一次付出都会有收获，并不是每一回奋斗都会成功，面对生活中的每一块顽石，我们都要尽力去清除；生活永远是美好的，即使你拥有不了太阳，你还可以拥有月亮；即使你不能摘得月亮，你还有星星为你闪光。生活不需要我们悲观失望，生活只要求我们乐观坚强。积极、乐观、坚强、向上、拼搏、奋斗。中国将因我们而强壮，世界将因我们而精彩。 3、鲜花和掌声从来不会赐予守株待兔者，而只馈赠给那些风雨无阻的前行者；空谈和阔论从来不会让你的梦想成真，到头来只会留
下“白了少年头，空悲切”的慨叹；只有风雨无阻的前行才是到达成功彼岸的唯一路途。只呐喊而不冲锋的不是好士兵，只瞄准而不射击的不是好猎手，躺在摇篮里的婴儿永远不会站立而行，把自己关在黑暗的屋子里永远不会看到外面的世界的光明和精彩！只有风雨无阻的前行才不会浪费我们宝贵的光阴，让生命之树结满丰硕的果实；只有风雨无阻的前行，才会向我们理想的目标靠近。从而有机会和成功握手；只有风雨无阻的前行，我们才会创造崭新的自我，让执着的追求书写无愧的人生！ 4、朋友，也许你航行了终生也没有到达彼岸；也许你攀登了一世，也没有到达颠峰；也许所有的耕耘都没有收获；也许所有的汗水都白白地挥洒……但是，敢为天下先的，未必不是勇士；敢于面对失败的，未必不是英雄。人生其实就是一个过程，不必太在乎奋斗的结果，奋斗了就应问心无愧；生命其实就是一次播种，播种了不一定都有结果；但不播种却永远不会结果。所有的退却都是逃避的借口，所有的徘徊都是懦弱的外现。其实真正的启程，才是坚强的证明和诠释。“不怕慢，就怕站”。只要你迈步，路就会在脚下延伸；只要你上路，就会发现诱人的风景；只要你启程，就会体会到跋涉的快乐。 5、不要因为我们曾经跌倒，就再也不愿站起来而忘记赶路，到头来只会使自己一无所有；不要因为前方一路风雨，就犹豫、徘徊、畏缩不前，到头来只会使充满希望的生命之花凋谢枯萎；不要因为往昔的辉煌而忘乎所以，沉湎其中而不能自拔，到头来只会使如火的激
中国服务企业“最佳实践”案例--新东方教育科技集团 一、企业简介 新东方教育科技集团(New Oriental Education & Technology Group )成立于1993年11月16日。经过十多年的发展，新东方教育科技集团已发展为一家以外语培训和基础教育为核心，拥有短期语言培训系统、基础教育系统、职业教育系统、教育研发系统、出国咨询系统、文化产业系统、科技产业系统等多个发展平台，集教育培训、教育研发、图书杂志音响出版、出国留学服务、职业教育、新东方在线教育、教育软件研发等于一体的大型综合性教育科技集团。2006年9月7号，新东方教育科技集团在美国纽约证券交易所成功上市，成为中国第一家在美国上市的教育机构。截止2008年底，新东方已在全国39个城市设立了41所学校、400多个学习中心和6家子公司，累计培训学员近1000万人次。 新东方教育科技集团目前拥有十余所新东方学校，新东方教育发展研究院、新东方文化发展研究院两家专业研究机构，以及北京新东方大愚文化传播有限公司、北京新东方迅程网络科技发展有限公司、北京新东方职业教育中心、北京新东方前途出国咨询有限公司、新东方教育科技集团北美分公司等子公司。 二、企业成功的标志 精过十年奋斗，作为短期培训系统的新东方学校已成为中国出国考试培训、国内考试培训、基础英语、中学英语、少儿英语、多语种培训、IT教育等领域规模最大最有声望的教育培训基地，在北京、上海、广州、武汉、西安、天津、南京、成都、重庆、沈阳、深圳、长沙、济南、杭州、哈尔滨、襄樊、太原、多伦多、蒙特利尔等地设有十九所新东方学校。截至2005年5月，新东方已累计培训学员达250万人次，其中仅2004年就培训学员75万人次。 各地新东方短期培训学校提供的培训项目包括: TOEFL、GRE、GMAT、TSE、LSAT、IELTS、BEC、托业、四级、六级、考研英语、职称英语、公共英语等级考试（PETS）、英语高教自考培训、美国口语、《新概念英语》、英语语法、听力提高、语音速成、《英语900句》、听说速成、高级口译、写作提高、中学英语、少儿英语和多语种培训等。 各地新东方学校采用统一的品牌、统一的师资调配、统一的基础教材、统一的授课质量、统一的投诉系统、统一的教学服务、统一的教学管理制度，从而确保了各地新东方学校能够为所有学员提供最高水准的教学和服务。截至2004年7月，新东方已累计培训学员近200
新目标人教版八年级英语上册期末测试卷 （总分：120分，时间：100分钟） 第一卷听力部分（20分） 一、听句子，选择与其内容相符的图片，听1遍。（每小题1分，共5分） A B C D E 1. _________ 2. _________ 3. _________ 4. _________ 5. _________ 二、听句子，选择适当的答语，听1遍。（每小题1分，共5分） 6. A. I think so. B. It’s delicious. C.I like dumplings best. 7. A. Yes, I’d love to. B. No, I can’t. C. Yes, I can. 8. A. I’m sorry to hear that. B. Bad luck! C. Have a good time! 9. A. He came back from Xi’an. B. At about 12:00. C. He came from America. 10. A. Sounds interesting. B. Have a good trip. C. Sorry, I can’t go with you. 三、听对话和问题，选择正确的选项，听1遍。（每小题1分，共5分） 11. A. He does shopping. B. He plays the piano. C. We don’t know. 12. A. She sometimes watches TV. B. She does homework. C.She goes to the park. 13. A. He likes coffee. B. He likes milk. C.Yes, he does. 14. A. Chips. B. Junk food. C.Vegetables and bread. 15. A. Swimming. B. Playing basketball. C.Playing volleyball. 第二卷笔试部分（100分） 一、单项选择（每小题1分，共10分） 21. Our teacher gives us _______advice on how to study English well. A. a B. an C. some D. many 22. It takes ________half an hour ________school on foot. A. my; to get to B. me; to get to C. my; going to D. me; going to
正能量作文素材人物 钱学森——中国航天事业奠基人 浙江杭州人，1938年在美国获博士学位，1950年开始争取回归祖国，受到美国政府迫害，历经5年于1955年才回到祖国。1958年起，钱学森长期担任火箭导弹和航天器研制的技术领导职务，为中国火箭和导弹技术的发展提出了极为重要的实施方案。 1965年，钱学森正式向国家提出报告和规划，建议把人造卫星的研究计划并列入国家任务。在实施人造卫星研制计划中钱学森在许多关键技术问题的解决上贡献了智慧。 钱学森对科学技术的重大贡献是多方面的，他以总体、动力、制导、气动力、结构、计算机、质量控制等领域的丰富知识，为组织领导新中国火箭、导弹和航天器的研究发展工作发挥了巨大作用，对中国火箭导弹和航天事业的迅速发展做出了卓越贡献。 玻璃大王的家规 20xx年4月20日，在中央电视台的玉树赈灾晚会上，高高举起的“曹德旺曹晖1亿元”的牌子，创造了中国慈善史上个人捐款数额的新纪录。5月下旬，他向西南五省区旱灾地区捐赠两亿元，用于帮助受灾群众;向福州市捐赠4亿元，用于修建图书馆;向老家福清市捐赠3亿元，用于公益事业……仅两个月，他的捐款就达10亿元，全1/ 5
部为其个人财产。 37亿身家的玻璃大王曹德旺，1946年出生于福建福清，是福耀玻璃集团的创始人、董事长。1987年成立的福耀玻璃集团，目前是中国第一、世界第三大汽车玻璃制造商。 而他的生活却极为简朴，通常，他的午餐桌上只有一盘炒花生米、一盘炒菜花、一小碗蛋羹和一份地瓜粥。 曾遭父亲毒打 晚清时期，福建省福清市有个曹员外，家底殷实，但很是小气。曹员外被刻画成这样一个人物：重男轻女、嫌贫爱富。这段历史不是虚构的，那位曹员外就是福耀集团董事长曹德旺的曾祖父。 曹家最终还是没落了，曹父开始变得厌世。每天喝两毛钱的地瓜烧，喝得醉醺醺的，絮絮叨叨地给曹德旺讲述他做生意、做人的过程。 曹父很严厉，在日本20xx年的生活给他影响很大，他也以此教训曹德旺：18岁以前不能留头发，不能留胡子，更不能喝酒;吃饭的时候不准说话，有什么话吃完饭再说。 有一句话，曹德旺曾经苦苦思索：用心做事，有多少心做多少事。曹父对曹德旺说：当你悟透这个道理的时候，我就不在了。现在，曹德旺承认了这一点。当时，喝醉了的父亲说了二十几个“心”：人必须要有自尊心、自信心、良心、诚心、苦心……有多少心就做多少事。 小时候得到的这些教导已成为曹德旺的财富，然而，每每提及父亲，他总会说：我很恨我父亲。他尊敬的是自己的母亲。小时候，因 为调皮，他经常被父亲毒打，在这个时候，母亲就出来帮他。虽然父2/ 5
俞敏洪：新东方线上教育的定位是内容提供商 北京时间5月27日，近年来互联网教育火热，很多人在讨论互联网教育对传统线下培训模式造成的冲击和挑战，教育培训公司应该如何应对这种趋势、如何处理线上线下的关系？对此，新东方教育科技集团董事长兼首席执行官俞敏在5月18日举办的“第三届中国民办培训教育行业发展高峰论坛”上给出了自己对此的看法。 俞敏洪认为目前现在地面教育占到90%不到，网上教育占到10%多，但是未来网上教育将占到40%，地面教育不会消失，但是它会被网络教育所冲击。未来教育有三大模式：地面教育、互联网平台供应商、内容提供商。俞敏洪认为在线教育都把内容和平台一起做是走不通的，对于在线教育，新东方未来的定位是一个内容提供商，把内容提供给平台商去运营。 以下为俞敏洪当天讲话中关于其如何看待线上教育和线下教育的关系以及新东方对此的定位： 我认为未来培训教育有三大模式：第一是地面教育；第二是平台提供商；第三是内容提供商。 首先是地面模式。即使你不碰任何互联网，培训领域的地面模式一定会存在。这跟电商不一样，它是不需要体验的；跟电影院不一样的，你必须找到电影院才能看电影，才能知道跟网上看不一样，所以它是完全体验式的，所谓体验式必须走到现场。作为教育培训来讲，因为教育是一种体验，这个体验是当学生来到老师面前的时候，他面对老师上课的感受、注意力，以及家长对孩子的放心程度是不一样的，所以地面教育将会永远存在。但是，地面教育一定会部分地被网上教育所取代，因为网上教育有它的便利性，以及更加高科技色彩带给学生学习乐趣的增加。所以，未来我认为地面教育将会占到整个培训教育总量的60%左右，网上教育占到40%。这个情况的发生，就是未来三到五年的事情。现在地面教育占到90%不到，网上教育占到10%多。新东方现在的地面店，我认为只要保留它的七百家地面店，并且每个店都要做成功，就是成功。地面店每年保持10%到15%的利润增长，我就会非常满意。我们还在做，就是必须以牺牲新东方地面教育来做新东方网络教育，不然就死掉了。总而言之，地面教育不会消失，但是它会被网络教育所冲击。 其次，未来在网络教育方面，未来最大的网络教育体系是平台提供商。现在很多在线教育都把内容和平台一起做，最后肯定要死，因为不可能同时做两件事情。因为你没有那么多的钱，你有那么多的钱，没有那么多的人才，因为做平台的思
服务营销案例 - 新东方 第二组：组长：杨文轩 一、产品信息 (1) 二、服务营销理念 (3) 三、消费心理及行为 (5) 四、服务承诺 (6) 五、产品定价 (7) 一、产品信息
1、产品简介 服务是具有无形特征却可给人带来某种利益或满足感的可供有偿转让的一种或一系列活动。世界零售业巨子沃尔玛的成功,除了低价,最引人注目的就是世界一流的服务。著名的“十英尺态度” 即为当顾客走到距离你10英尺的范围内时,你要温和地看着顾客的眼睛,向他打招呼并询问是否需要帮助。 商务英语培训业是典型的服务业。大部分的产品都是让学员亲身去体验,教师的服务是对产品的最好演绎。公司应该在提供优质服务上下功夫,使学员感觉到非常的舒心和愉快,能够学到有用的商务英语技能,才能让他们成为忠实的培训者,并继续在公司培训或进行口碑的宣传。 新东方教育科技集团(New Oriental Education & Technology Group )成立于1993年11月16日。经过十多年的发展，新东方教育科技集团已发展为一家以外语培训和基础教育为核心，拥有短期语言培训系统、基础教育系统、职业教育系统、教育研发系统、出国咨询系统、文化产业系统、科技产业系统等多个发展平台，集教育培训、教育研发、图书杂志音响出版、出国留学服务、职业教育、新东方在线教育、教育软件研发等于一体的大型综合性教育科技集团。2006年9月7号，新东方教育科技集团在美国纽约证券交易所成功上市，成为中国第一家在美国上市的教育机构。截止2008年底，新东方已在全国39个城市设立了41所学校、400多个学习中心和6家子公司，累计培训学员近1000万人次。 新东方教育科技集团目前拥有十余所新东方学校，新东方教育发展研究院、新东方文化发展研究院两家专业研究机构，以及北京新东方大愚文化传播有限公司、北京新东方迅程网络科技发展有限公司、北京新东方职业教育中心、北京新东方前途出国咨询有限公司、新东方教育科技集团北美分公司等子公司。 2、企业成功的标志 经过十年奋斗，作为短期培训系统的新东方学校已成为中国出国考试培训、国内考试培训、基础英语、中学英语、少儿英语、多语种培训、IT教育等领域规模最大最有声望的教育培训基地，在北京、上海、广州、武汉、西安、天津、南京、成都、重庆、沈阳、深圳、长沙、济南、杭州、哈尔滨、襄樊、太原、多伦多、蒙特利尔等地设有十九所新东方学校。截至2005年5月，新东方已累计培训学员达250万人次，其中仅2004年就培训学员75万人次。 各地新东方短期培训学校提供的培训项目包括: TOEFL、GRE、GMAT、TSE、LSAT、IELTS、BEC、托业、四级、六级、考研英语、职称英语、公共英语等级考试（PETS）、英
1前台对话(1) Meeting the Receptionist (1) Receptionist: Good morning! How can I help you? 早上好! 您找谁？ Bill: I have an appointment with Mr. Smith. 我和Smith行政管理已经约好了。 Receptionist: May I have your name, please? 请问您的姓名？ Bill: Bill Dove. Receptionist: Thank you, Mr. Dove. If you have a seat, I will let him know you are here. 谢谢，Dove先生。您请坐，我通知Smith先生您已经来了。 Bill: Thank you. 谢谢。 2 前台对话(2) Meeting the Receptionist (2) Cathy:Hi. I’m here to see Ms. Matthews. 嗨。我要见Matthews女士。 Receptionist: Do you have an appointment? 您和她约好了吗？ Cathy: No, I don’t. 没有。 Receptionist: Whom should I say is here? 怎么称呼您呢？ Cathy: My name is Cathy Bates. I spoke with her about a week ago and she told me to just stop by when I was in the neighborhood. I am dropping off some paperwork for her. 我叫Cathy Bates. 我一星期前和她谈过话，她让我来这边时顺便到这里一趟。我是来给她送文件的。 Receptionist: Please wait a moment. I will see if she is available. 请稍等。我看看她是否有空。 2. 酒店登记Checking into a Hotel Desk Clerk: Good evening, sir. Welcome to the Comfort Inn. 晚上好，先生。欢迎光临Comfort酒店。 Mr. Lee: Hello. I have a reservation, under the name Lee, Leo Lee. 你好，我预定了房间，姓名是Lee, Leo Lee。 Desk Clerk: Hmmm. I’m not sure if we have you down here. How do you spell
八年级英语上学期期末教学质量检测试题 满分：120分 分数_____________ 一、单项选择（20分） ( ) 1. ---_____ do most students use the internet? ---Three times a week. A. How soon B. How many C. How long D. How often ( ) 2. Did you do _____ in the countryside with your family? A. something interesting B. interesting something C. anything interesting D. interesting anything. ( ) 3 .There _____ more cars in two years in Hefei .The city will be more crowded. A. will have B. is going to have C. will be D. are going to have ( ) 4. ---Can you come to my house for dinner this weekend, Mary? ----_____. I have too much homework to do . A. Sure, I’d love to B. No, I don ’t C. Sorry, I can ’t D. Yes, I’d love ( ) 5. ---_____ do you _____ talk shows? ---I can ’t stand them. A. How, think of B. How , like C. What, like D. What, think ( ) 6. —Do you like eating junk food ，Peter? —No ，I ________ eat it. It's bad for our health. A ．usually B ．sometimes C ．always D ．never ( ) 7. My brother likes planes. He enjoys _____ all kinds of models. A. makes B. made C. to make D. making ( ) 8. He’s going to _____ an artist when he _____ up. A. do; grow B. do ; grows C. be; grow D. be; grows ( ) 9. Please keep _____ ! My grandma is sleeping. A. active B. quiet C. fast D. serious ( ) 10.--- How are you going to become a basketball player, Paul ? ---I am going to practice _____ every day. A. play basketball B.to play basketball C. played basketball D.playing basketball ( ) 11 . Linda can’t _____ us because she has to study for a test tomorrow. 学 校 ： 班级： 姓 名 ： 考 号 ： ……………………………装……………………………订……………………………线……………………………………
?Farmer’s market ?Sunday market Retail market ?Flavor 味道: spicy, hot, sweet, sour, bitter, salty, heavy, light, bland, greasy, oily, inviting, stink, fragrant, appetizing, lovely ?Ingredients: cucumber, lettuce, eggplant, cabbage, tomato potato, sweet potato, celery, broccoli, spinach, onion, Zucchini, gourd, bean, pea ?nori /agar-agar, sea weed, carrot, turnip, bean sprout, winter melon, bitter gourd pumpkin, bamboo shoot, lotus root Chinese green onion, leek, mint, coriander ， mushroom, bell pepper, ginger, garlic, agarics ?A bunch of (grapes, spinach) ?A head of ( cabbage / lettuce) ?A bag / box / basket (cherries / peas / carrot ) ?A pound of (plums) ?Meat ?pork, streaky pork, tenderloin, ?beef, veal, ?mutton, lamb, quail egg ?chicken, duck, fish, shrimp, prawn,
一、听力考试（每小题1分，共15分） Ⅰ. 根据你听到的句子，选出与所听内容相符的图片。每个句子读两遍。 1. ______ 2. __________ 3. ______ 4.__________ 5. ______ Ⅱ.听对话，并根据对话提出的问题选择正确的答案。对话和问题都读两遍。 （） 6 . A. going to the park. B. visiting her grandmother. C. spending time with her friends （）7. A. She was working in the park. B. She was hitting the motorbike. C. She was walking. （）8. A. Bill. B. Tom. C. Ann. （）9. A. She takes the bus to school. B. She walks to school. C. She rides a bike to school. （）10. A. She has to study for a test. B. She has to go to school. C. She has to go to the doctor’s. Ⅲ. 录音中有一篇短文，短文读三遍，根据你听到的短文内容判断下列句子正误，正确的用“T”表示，不正确的用“F”表示。 （）11. Jim usually gets up at six in the morning. （）12. Jim has lunch at school on weekdays. （）13. Jim doesn’t watch TV on Sunday evening. （）14. There a re 3 people in Jim’s family. （）15. Jim goes to bed at 9 o’clock. 二、单项填空（每小题1分，共15分） （）16. hot it is today! Let us go swimming. —Good idea! A. How B. What a C. What （）17. —Will you please _____ the TV? —I want to see the Animal World. A. turn off B. turn down C. turn on （）18.—The banana is too big. —You can ______ first. A. cut up them B. cut them up C. cut it up （）19. There a concert sometime next week. A. is going to be B. are going to be C. is going to have （）20.—Hi, Amy! How __________ your school trip to the beach? —Hi, Tom! We __________ a good time there. A. is, having B. was, had C. are, had （）21.If it Sunny to morrow, we will go swimming in the river. A. is B. was C. is going to be （）22.The box is heavy for the boy carry. let us help him. A. too…to B. so, that C. too, that （）23.There is meat but cakes on the plate. Please have one. A. a little a few B. little a few C. a few a little （）24.It is easy a chicken sandwich. A. makes B. to make C. making （）25. It was an ___________soccer game. The soccer fans were very _____.
新东方教育科技集团 新建学校注册成立流程及工作指导手册 新东方教育科技集团行政管理部 二ΟΟ九年八月
目录 前言 (3) 一学校筹建时应确定的基本事项 (4) 二学校注册成立的内部工作流程 (5) （一）总公司各职能部门对于新建学校注册成立工作的指导职能 (5) （二）学校注册成立的内部工作流程 (6) 行政管理部工作指导材料链接 .............................................. 错误！未定义书签。 财务管理部工作指导材料链接 .............................................. 错误！未定义书签。 审计监察部工作指导材料链接 .............................................. 错误！未定义书签。 人力资源部工作指导材料链接 .............................................. 错误！未定义书签。 公关市场部工作指导材料链接 .............................................. 错误！未定义书签。 信息管理部工作指导材料链接 (6) 短期语言系统工作指导材料链接 (6) 三学校注册成立的外部工作流程 (7) （一）学校正式开业前后需要办理的主要证照 (7) （二）办理证照的程序 (8) 四学校常用教育法律、法规及部分城市政策办法 (9)
前言 欢迎您进入《新东方教育科技集团新建学校注册成立流程及工作指导手册》。本手册指导我们学习了解民办教育法律法规和集团有关内部管理规定。从注册到装修，从招聘到市场，从财务到网络管理，本手册介绍了学校成立流程、运作管理制度以及集团总公司各职能部门职责等内容。 我们衷心希望校长们能够认真学习，使本手册在建设学校和管理学校的实际工作中对大家有所帮助。在本手册文案的收集、编写、整理汇编过程中，集团行政管理部得到了集团财务管理部、审计监察部、人力资源部、公关市场部、信息管理部、短期语言系统等部门的大力支持与协助，在此我们表示衷心感谢。 如果您有什么建议和想法，请告诉我们，以便我们今后对本手册进行修订和完善。 我们祝愿校长们工作顺利、旗开得胜。
一．企业简介 新东方，全名北京新东方教育科技（集团）有限 公司，新东方教育科技集团 (New Oriental Education & Technology Group )成立于1993年11月16日，总部位于北京市海淀区中关村，是目前中国大陆规模最大的综合性教育集团。 经过十多年的发展，新东方教育科技集团已发展成为一家以外语培训和基础教育为核心，拥有短期语言培训系统、基础教育系统、教育研发系统、出国咨询系统、文化产业系统、科技产业系统等多个发展平台，集教育培训、教育研发、图书杂志音响出版、出国留学服务、新 东方在线教育、教育软件研发等于一 体的大型综合性教育科技集团。2006 年9月7号，新东方教育科技集团在 美国纽约证券交易所成功上市，成为中国第一家在美国上市的教育机构。截止2011年5月，新东方已在全国设立了53所短期语言培训学校，6家产业机构，47家书店以及500家学习中心，至2011年年底总培训1500万人次。新东方品牌在世界品牌价值实验室（World Brand ValueLab）编制的2010
年度《中国品牌500强》排行榜中排名第94位，品牌价值已达64.23亿元。 二、公司业务 公司业务包括外语培训、中小学基础教育、学前教育、在线教育、出国咨询、图书出版等各个领域。除新东方外，旗下还设有优能中学教育、泡泡少儿教育、精英英语、前途出国咨询、迅程在线教育、大愚文化出版、满天星亲子教育、同文高考复读等子品牌。公司于2006年在美国纽约证券交易所上市，是中国大陆第一家在美国上市的教育机构。 三、.教育培训行业的发展现状 我国的教育培训业是从公办高校的剩余教育资源转化延伸出来的。经过近15年的发展，目前，我国已经形成了多种办学主体的市场格局，主要包括各级各类学校办的培训班、行业企业的培训中心、行业协会的培训中心、各种学会团体办的培训班、社会力量联合办学、培训公司和个人等。全国的培训机构已超过10万家，其中涉足职业教育的机构达5万多家，工程建设业及财务金融业培训的机构总数各已达1万多家，这些职业培训机构生存状态较其它行业企业好，营收稳定，但大多小而散，多以区域发展为主，形成连锁规模发展的机构相对较少。
《新东方商务口语》3CD[ISO] 资源分类： 资料/外语教程 发布者： 蛊兽如豺 发布时间： 2005-06-24 23:25 实用链接：
序列号：OBRG—3UDXBSCZJKK 原本是3CD＋1本书的，我只有CD，没有书，希望哪位有书的朋友可以帮我补充！ 《新东方商务口语》全部课程内容均由新东方商务英语资深教师规划，以鲜活生动的对话形式展现艰涩的商务专业用语，整套软件贯穿新东方先进的教学理念和人性化的软件设计思路。《新东方商务口语》由商务与个人、商务与公司以及商务与生活三部分组成，为商务人士的工作和生活描绘出一幅面面俱到的完整图景，满足商务人士在各种场景下口头交流的需要。
商务与个人 本部分涵盖商务人士个人商务活动的绝大部分场景，包括问候与介绍、约会、商务旅行、旅馆、个人银行业务、商务社交技巧、访问与聚会等七大类，34课，让你在出国考察过程中的人际交流、旅行住宿等方面轻轻松松跨越语言障碍，具备流利地道的商务沟通能力，打造顶尖国际商务人士形象。 Business and Person 商务与个人1. Greetings and Introduction 问候与介绍 1) Introducing an Acquaintance 介绍熟人 2) The Lunch Meeting 午餐聚会2. Appointment 约会 1) Making an Appointment 约见某人 2) Changing the Meeting Date 更改约会时间 3) Confirming an Appointment 确认约会 4) Changing an Appointment 改变约会 5) Confirming an Appointment 确认约会 3. Business Travel 商务旅行 1) Booking Tickets 定票
2009-2010学年上学期八年级期末模拟考试 英语试题 听力部分（共20分） 一. 听对话，选择与对话内容相符的图片，将代表图片的字母填在相应的序号后。六幅图选五幅。每段对话你将听两遍（共5分，每小题1分） A B C D E F 1. （） 2. （） 3. （） 4. （） 5. （） ? 二. 听对话，根据对话内容，判断下列句子的正误。正确的写T，错误的写F。每段对话你将听三遍。（共5分，每小题1分） （）6. Michael Jordan was born in 1965. （）7. Mary was busy at the weekend. （）8. The girl is going to the movie tomorrow. （）9. John is going to play tennis on Friday. （）10. The boy would help his mother take out the trash. ? 三. 听短文，选择最佳选项。这段短文你将听三遍。（共5分，每小题1分） （）11. What did Luisa want to do She wanted to _____. A. make breakfast B. clean the floor C. do the dishes （）12. What did she find A. The trash. B. The bread. C. The clock. （）13. How was the house in the morning A. It looked bad. B. It was cold. C. It smelled good. （）14. What was on the table A. A flower. B. Some sandwiches. C. Some fruit. （）15. How did Luisa’s mother feel A. Surprised. B. Tired. C. Angry. ? 四. 听短文，根据短文内容，完成下面表格（请填写关键信息）。这段短文你将听三遍（共5分， ? 基础知识运用（共30分） 五. 单项填空（共15分，每小题1分） 从下列各句所给的A、B、C、D四个选项中，选出可以填入空白处的最佳选项。 （）21. －Who is Mozart －______ is a musician. A. He B. She C. Her D. Him （）22. －Mom, _____ I watch TV －Yes, you can. But you have to finish the homework first. A. must B. could C. will D. need （）23. －______ milk do we need －Just one cup. A. How much B. How long C. How often D. How many （）24. That is Beckham. He was born ________ 1975. A. at B. on C. in D. to （）25. －Let’s ________ fruit salad for lunch. －OK, good idea. A. go B. make C. do D. get （）26. Class 9 had a great time on the school trip. They were very ______. A. sad B. clever C. sorry D. happy （）27. －What did you do last Sunday －We ______ many photos at the park. A. take B. takes C. took D. taking （）28. －What do you want to do for vacation －I _______ my grandmother. A. visit B. am going to visit C. visited D. visiting （）29. Eliza won the first prize. She played _______ beautiful piano piece. A. a B. an C. the D. 不填 （）30. All the movie theaters are good, but the Screen City is _______ in our town. A. good B. better C. a best D. the best （）31. Uncle Martin held a yard sale. But ______ one came because the weather was so bad. A. some B. every C. any D. no （）32. －I have a toothache. －Maybe you should see a _______. A. dentist B. friend C. driver D. pilot （）33. It is much _____ today than yesterday. I need to put on my coat. A. cold B. warm C. colder D. warmer （）34. －How can you do your homework _______ the music is so loud －Well, I’ll turn it off.