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人力资源管理师四级简答真题(实操)及答案

人力资源管理师四级简答真题(实操)及答案
人力资源管理师四级简答真题(实操)及答案

1、筒述绩效考评数据处理的步骤。

(1 )表格的设计与发放;考评

数据的统计;

(4)数据的计算机处理;存;

2、简述基本社会保险缴费的内容。(1 )基本养老保险缴费;

(3)失业保险缴费;

费(5)生育保险缴费。

(12 分)

(2)收集考评数据记录;

(3)

(5)考评数据的保

(6)文档的保管。

(10 分)

(2)基本医疗保险缴费;(4)工

3、简述依据调节手段的不同, 劳动关系主要有哪几种调整方式? 依据调节手段的不同,劳动关系的调整方

式主要有:

(1)通过劳动法律、法规对劳动关系的调整;(2)劳动合同规范的调整;

(3)集体合同规范的调整;(5)企业内部劳动规则(规章制度)的调整;

(6)劳动争议处理制度的调整;(7)国家劳动监督检查制度等。

l 、某公司于2006年6月11日成立,在职员工人数为80 人,6 月份以后至7 月份没有出现人员变动;

8 月1 日,该公司正式聘用20 人;8月20日,有5 名员工离职。请计算:该公司6、7、8月份的月平均人数各是多少?(12 分)

(1)6 月份每天实际人数之和月份月平均人数(人)月份的日历日数

(2)由于未出现人员变动,因此7 月份的月平均人数为80 人

(3)8 月份每天实际人数之和月份月平均人数(人)月份的日历日数

2、某员工的岗位工资标准是3480元/月(月计薪天数为21.75天),10 月份该员工在

国庆节期间休假7天,周末休息时间为6天,平时加班12 小时,因病缺勤l 天。

请计算:

(1)该企业10 月份的制度工时数。(3 分)

(2)该员工10 月份的实际工作工时数。(3 分)

(3)如果不考虑扣个人所得税和各项保险, 企业应支付该员工多少工资?(8 分)

(1)10月份的制度工时数=(31-7-6 )X 8= 144 (小时)

(2)10月份该员工实际工时数= (31-7-6-1 )X 8 + 12= 148(小时)

(3)小时工资标准=月工资标准/(月计薪天数X 8)= 3480/ (21.75 X 8)= 20元/小

因此,应付该员工的工资= 3480-20X8+20X12X150%=3480-160+360=3680 (元)

1 、A 公司是一家大型国有企业,2004 年开始实施竞聘上岗。在实施过程中,一位候选人因是公司副总裁的亲属,在面试前一个月就拿到了全部试题,由于一不小心泄了密,公司尽人皆知。最后,竞聘上岗不了了之,对公司领导也造成了很不好的影响。第二年,由于领导重视,竞聘上岗试行办法准备工作充分,实施程序相当规范。结果,参加竞聘的人不论最后结果如何都表示很满意,因为他们都得到了公平竞争的机会,许多新闻媒体也对此作了报道,并大加赞赏。请问:

(1)2004 年A 公司竟聘上岗失败的直接原因是什么?为什么会出现这种现象?

(2)在实施竟聘上岗时,怎样才能做到切实有效?(12 分)

(1)A 公司第一年实施竞争上岗失败的直接原因:漏题。出现漏题现象的原因:① 实

施程序不规范;② 走后门影响竞聘的公正性。(2)竞聘上

岗应符合一定的操作规程:①必须事先公布竞聘上岗的岗位,要特别强调聘任的公开

性②必须成立竞聘上岗领导小

组。③所有竞聘岗位无一例外地不能有选定对

象。④ 竞聘岗位均要有科学完整的工作说明书⑤ 要确保应聘岗位合理的候选人数。⑥ 企业组织竞聘时,根据具体情况科学地确定竞聘的步骤。

2、H公司是一家生产壁炉设备的企业,有150名员工。近几个月来,公司已经失去三个主要客户。经调查发现,原因为公司产品的次品率为12%,是行业平均水平的两倍。为此,

HR经理制订了一个有关质量控制的培训计划,目的是使次品率降低到同行业平均水平以下。

HR经理向所有的一线主管发出通知,要求他们确定哪些员工存在质量方面的问题,并派其参加培训。通知还附有一份课程大纲。培训情况如下:

培训目标:在6个月内将次品率降低到行业平均水平。培训地点:公司餐厅。

培训时间:8 个工时,分解为四个单元来进行,每周实施一个单元,具体时间安排在早餐与午餐之间,这也是准备午餐和清洗早餐餐具的时间。

培训方式:教师讲课、学员讨论、案例研讨和电影。准备课程时,教师把讲义中的很多内容印发给每个学员,以便学员提前准备每一章的内容。培训过程中,学员花费了相当多的时间来讨论教材中每章后面的案例。

培训人数:本来应该有大约50 名员工参加每个单元培训,但是平均只有30 名左右出席。在培训检查过程中,很多主管强调生产的重要性,HR经理从接受培训的员工处得知那些真

正需要培训的人已经回到车间工作去了。

培训结束后,产品的次品率并没有发生明显的变化。HR经理对培训没有能够实现预定目标

感到非常失望。

针对以上案例,请回答下列问题:

⑴导致H公司培训效果不明显的原因有哪些?(12分)(2)应如何进行培训反馈?(8分)

①没有深入分析原因,就直接断定次品率高是由于员工缺乏相关培训,而忽略了影响产品质量的

其他因

素。

(2 分)

②培训方案的设计没有征询一线主管和工人们的意见,得不到广泛的支

持。

③在餐厅培训,且培训时间为准备午餐的时间,培训氛围不佳,不利于员工集中精力进行培

训。(2 分)

④培训方法选择不当。培训地点应选择在车间,培训效果立竿见

影。

⑤一线主管不支持培训,只重视生产,不让真正需要培训的人参与培训。

⑥HR经理对培训计划的协调监督不力,控制不到

位。

(2)培训反馈的程序:① 培训教师考评,以便为下一次相同内容培训的培训教师的选择做准备。(2分)② 培训管理的考评,即针对培训内容、

培训时间、培训形式、培训的后勤保障等方面所进行的考评,以便改进企业的培训组织 管理工作。 (2 分)

③ 应用反馈,包括对受训人员及其主管领导的调查了解,以此来改进培训工 作。 ④ 培训总结、资源归档,为今后培训效果的提高提供依据。

1. 在组织校园招聘时,企业选择学校应该考虑哪些因素?( 14 分) 答: 在本 企业关键技术领域

的学术水平;符合本企业所需专业的毕业生人数;该校往届毕业生在 本企业的业绩和服务年限;在本企业关键技术领域的师资水平;该校毕业生过去录用数 量与实际报到数量的比率;学生的质量;学校的地理位置。

2. 简述奖金的概念、特点以及确定企业奖金总额的原则。

( 12 分) 答: 奖

金是给予付出超额劳动的劳动者的现金奖励。

奖金的特点:单一性;灵活性;及时性;政治荣誉性。 黄皮书 P246。 确定

企业奖金总额应本着保证股东回报的原则。

3. 简述劳动安全卫生管理制度包括哪些具体制度。 (12 分) 答: 安全生产责 任制度、安全技

术措施计划管理制度、安全生产教育制度、安全生产检查制度、重大事 故隐患管理制度、安全卫生认证

制度、伤亡事故报告和处理制度、个人劳动安全卫生防 护用品管理制度、劳动者健康检查制度

额 = 5000 * 10 + 3000 * 20 + 2000 * 20 =

150000 元 该月企业 须缴纳养老保险费: 150000 * 20% = 30000 元 该月企业须缴纳医疗保险费:

150000 * 9% = 13500 元

该月企业须缴纳失业保险费:

150000 * 1.5% = 2250 元

即,该月企业共需缴纳养老、 医疗和失业保险费:

30000 + 13500

+ 2250 = 45750 元

三、综合题(本题共 2题,第 1小题18分,第2小题20分,共 38分)

二、计算题

1. 某企业职工王鹏, 7 月份实际上班天数为 25 天(制度工作时间为

其中有 1 0天时间由于业务繁忙,每天工作时间为 11 个小时。

请计算 7 月份该职工的加班比重指标、加班强度指标和平均加班长度指标。 分) 解: 计算期加班工时 = ( 25 - 22) * 小时计算期全部实际工时 =(25 -

加班比重指标 = 计算期加班工时 = 54 / 230 * 100% = 23.5% 计算期制度内实际工作工时 = 22 加班强度指标 = 计算期加班工时 = 54 / 176 * 100% = 30.7%

8 + 10 * (11 - 8 10) * 8 + 10 * 11 = 计算期全部实际工作工 8 = 176 小时 计算期制度内

实际工作工

平均加班长度指标 = 计算期加班工时数 = 54 / 25 = 2.16 小时 / 工日

2. 某企业基本养老保险缴费费率为 20%,

个人为 2%+3元;失业保险企业缴费费率为

50 名,其中员工月平均工资的资料如下:

20 人。 请问该月企业共需缴纳多少养老、 解:该月企业

的工资总

/ 计算期制度内实际工作工

9%, 22 天),

18

) = 54

230 小时 个人为 8%;医疗保险企业缴费费率为 1 .5%,个人是 0.5%。某企业现有职工 5000

元的 10 人, 3000 元的 20 人,2000 元的 医疗和失

业保险费?( 6 分)

1. 在现代物流培训课程的课堂上,培训师站在讲台上,时而口若悬河大谈特谈自己的成功经验,时而海阔天空、念念有词、无所不谈。但在讲台下面,学员却交头接耳,议论纷纷:“这个培训师是从哪儿请的?怎么这样?” “咱们经理不是说过了吗?是物流界的名师!”“嗨!我耐着性子听了两天半的课了,本以为他可能会讲些实用的内容,可大失所望……” “我们在这里抱怨没用啊,还是快想想办法吧。要不我们将这些情况向主管经理反映一下?”于是,大家一起找到主管经理,强烈要求更换培训师。请结合

以上事例,回答下列问题:

(1)该企业的培训为什么会招致员工的不满?( 6 分)(2)在组织课堂培训时,

应做好哪些准备工作?(12 分)答:

没有做培训需求调查与分析,培训内容不符合学员的需要;没有做好教学设计;培训师与企业、学员没有提前沟通;没有提前确认教师的教学水平;没有审核课程大纲及课件等。(2)制订培训计划;根据培训内容设计培训课程,编写培训大纲;编写或

选择教材;选择和培养培训教师;准备培训场所和设备;准备必要的资料,如培训记录、考勤表等。

2. 某公司一直采用硬性分配法对员工进行绩效考评,公司都要根据员工的平时表现,将每个部门的员工划分为A B、C、D E五个等级,分别占10% 20% 40% 20%

10%。如果员工有一次被排在最后一级,工资降一级,如果连续 2 次排在最后一级,则

下岗进行培训,直到符合要求为止,培训期间只领取基本生活费。主管人员与员工对

这种绩效考核方法都很有意见。财务部主管老高每年都为此煞费苦心,该部门是职能部门,大家都没什么错误,工作都完成得很好,把谁评为E档都不合适。去年年底考评时,小田因家里有事,请了几天假,有几次迟到了,但是也没耽误工作,老高没办法,只好把小田报上去了。为此,小田到现在还耿耿于怀呢!今年又该把谁报上去呢?请结合

本案例回答下列问题:

(1)该公司的绩效考评存在什么问题?(10分)(2)员工的绩效考评包括哪些基本步骤?(10分)答:

(1)绩效考评所采用的硬性分配法不适合人数不多的职能部门;考评主管没有考平时积累的数据说话;绩效考评没有确定明确的绩效标准。(2)科学地确定考评的

基础;评价实施;绩效面谈;制定绩效改进计划;改进绩效的指导。

2020年精品英语专业四级真题及答案

TEST FOR ENGLISH MAJORS (2013) —GRADE FOUR— TIME LIMIT: 130 MIN PART 1 DICT ATION 15 MIN Listen to the following passage. Altogether the passage will be read to you four times: During the first reading, which will be read at normal speed, listen and try t o understand the meaning. For the second and third readings, the passage will be read sentence by sentence, or phrase by phrase, with intervals of 15 seconds. The last reading will be read at normal speed again and during this time you should check your wo rk. You will then be given 2 minutes to check through your work once more. PART 2 LITENING COMPREHENSION 20 MIN SECTION A CONVERSA TIONS In this section, you will hear several conversations. Listen to the conversations carefully and then answer the questions that follow. Questions 1 to 3 are based on the following conversation. At the end of the conversation you will be given 15 seconds to answer the questions. 1. According to the conversation, an example of “Christmas trimmings” could be A. presents. B. fruits C. sauce D. meat 2. A Christmas lunch would include all the following EXCECT A. roast turkey B. sweet potatoes C. meat D. carrots 3. Why did Helen come to Rob?s house? A. She wanted to talk to Bob. B. She had come to help Bob. C. She had been invited to lunch. D. She was interested in cooking. Questions 4 to 7 are based on the following conversation. At the end of the conversation you will be given 20 seconds to answer the questions. 4. Why did the woman phone the club? A. She wanted to know more about it. B. She was a new comer and felt lonely. C. She wanted to learn a new language. D. She was interested in social activities. 5. We learn from the conversation that the club A. mainly organize language activities. B. accepts members from local students.

专家解析英语四级考试历年阅读真题(一)

2洛基英语,中国在线英语教育领导品牌 2007.12阅读第一篇 Passage One Questions 57 to 61 are based on the following passage. In this age of Internet chat, videogames and reality television, there is no shortage of mindless activities to keep a child occupied. Yet, despite the competition, my 8-year-old daughter Rebecca wants to spend her leisure time writing short stories. She wants to enter one of her stories into a writing contest, a competition she won last year. As a writer I know about winning contests, and about losing them. I know what it is like to work hard on a story only to receive a rejection slip from the publisher. I also know the pressure of trying to live up to a reputation created by previous victories. What if she doesn’t win the contest again? That’s the strange thing about being a parent. So many of our own past scars and dashed hopes can surface. A revelation (启示) came last week when I asked her, “Don’t you want to win again?”“No,”she replied, “I just want to tell the story of an angel going to first grade.” I had just spent weeks correcting her stories as she spontaneously (自发地) told them. Telling myself that I was merely an experienced writer guiding the young writer across the hall, I offered suggestions for characters, conflicts and endings for her tales. The story about a fearful angel starting first grade was quickly “guided”by me into the tale of a little girl with a wild imagination taking her first music lesson. I had turned her contest into my contest without even realizing it. Staying back and giving kids space to grow is not as easy as it looks. Because I know very little about farm animals who use tools or angels who go to first grade, I had to accept the fact that I was co-opting (借用) my daughter’s experience. While stepping back was difficult for me, it was certainly a good first step that I will quickly follow with more steps, putting myself far enough a way to give her room but close enough to help if asked. All the while I will be reminding myself that children need room to experiment, grow and find their own voices. 注意:此部分试题请*考试&大在答题卡2上作答。 57. What do we learn from the first paragraph? A) A lot of distractions compete for children’s time nowadays. B) Children do find lots of fun in many mindless activities. C) Rebecca is much too occupied to enjoy her leisure time. D) Rebecca draws on a lot of online materials for her writing. 58. What did the author say about her own writing experience? A) She was constantly under pressure of writing more. B) Most of her stories had been rejected by publishers. C) She did not quite live up to her reputation as a writer. D) Her way to success was full of pains and frustrations.

2020年大学英语四级阅读理解试题及答案

As the pace of life continues to increase ,we are fast losing the art of relaxation. Once you are in the habit of rushing through lift,being on the go from morning till night, it is hard to slow down. But relaxation is essential for a healthy mind and body. Stress is an natural part of everyday lift and there is no way to avoid it. In fact ,it is not the bad thing it is often supposed to be .A certain amount of stress is vital to provide motivation adn give purpose to life. It is only when the stress gets out of control that it can lead to poor performance and ill health. The amount of stress a person can withstand depends very much on the individual. Some people are not afraid of stress,and such characters are obviously prime material for managerial responsibilities. Others lose heart at the first signs of unusual difficulties. When exposed to stress,in whatever form,we react both chemically and physically. In fact we make choice between "fight" or "flight" and in more primitive days the choice made the difference between life or death. The crises we meet today are unlikely to be so extreme,but however little the stress,it involves the same response. It is when such a reaction lasts long,through continued exposure to stress,that health becomes endangered.Such serious conditions as high blood pressure and heart disease have established links with stress.Since we cannot remove stress from our lives(it would be unwise to do so even if we could),we need to find ways to deal with it. 1.People are finding less and less time for relaxing themselves because_____. a.they do not know how to enjoy themselves b.they do not believe that relaxation is important for health c.they are travelling fast all the time d.they are becoming busier with their work 2.According to the writer ,the most important character for a good manager is his ________. a.not fearing stress b.knowing the art of relaxation c.high sense of responsibility d.having control over performance 3.Which of the follwing statements is ture? a.We can find some ways to avoid stress b.Stress is always harmful to people

秘书四级理论考试题库

秘书四级理论考试题库

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