The New Public Management Situation
Owen E. Hughes
Monash University Management (Australia)
No doubt, many countries in the world, and both developed countries and developing countries, in the late 1980s and early 1990s began a continuous public sector management reform movement. The reform movement is still in many aspects government continue to the organization and management of the influence. People in these reforms view repudiating them. Critics especially in Britain and the United States, critics say the new mode of various problems exist, but also does not have the international prevailing reform of public management, could not be called paradigm. Criticism from almost every aspect of the change. Most of the academic criticism belong to the mouth. Different schools of thought in detail discussion, The academic journal articles and abstraction, from reality. At the same time, in the practice of public management and implementation of the reform and the change. As I in other articles in the thought, in most countries, the traditional public administrative mode for public management mode has been replaced. The reform of public department responded to the realities of several interrelated problems, including: the function of public sector provide public services of low efficiency, Economic theory of change, Private sector related changes impact of globalization, especially as a kind of economic power, Technology changes made decentralization and better control globally becomes possible. The administrative management can be divided into three stages: the development of distinct phases, and public administration before traditional pattern and public management reform stage. Each stage has its own management mode. From a stage of transition to the next stage is not easy, from the traditional public administration to public administration has not yet completed the transition. But it was only a matter of time. Because the new mode of theoretical basis is very strong. The new public management movement ", "although this name, but it is not only a debate in the booming, and in most developed countries have taken the
best management mode of expression. The traditional administrative mode than it's age is a great reform, but that time has passed.
A traditional pattern
Obviously, in the late 19th century bureaucracy system theory, not sound already exists some form of administrative management. Public administration has a long history, and it is the concept of a government and the rise of civilization as history. As the case Glad2den Osama bin laden (point), a model of administrative since the government appears has existed. First is endowed with founder or leader, then is the social or administrative person to organizers of eternity. Administration management or business is all in social activities, although not among factors, but the glow of social sustainable development is of vital importance. Recognized administrative system in ancient Egypt is already exists, its jurisdiction from the Nile flooding caused by the year to build the pyramids irrigation affairs. China is adopted in the han dynasty, Confucian norms that government should be elected, not according to the background, but according to the character and ability, the government's main goal is to seek the welfare of the people. In Europe, various empire - Greek, Roman, and the holy Roman, Spain's administrative empire, they first by the central through various rules and procedures. Weber's thought, "modern" medieval countries develop simultaneously with "bureaucratic management structure development". Although these countries in different ways, but they have common features, it can be called before modern. Namely, the administrative system of early essence is the personification of, or the establishment in Max Weber's "nepotism" basis, i.e. to loyal to the king or minister certain human foundation, not is personified, With allegiance to the organization or individual basis rather than for the foundation. Although there are such a viewpoint that administration itself not only praise from traditional mode, the characteristic of early but often leads to seek personal interests corruption or abuse of power. In the early administrative system, we now feel very strange approach has the functions of government administration is generally behavior. All those who walk official tend to rely on friends or relatives for work or buy officer, which means the
money to buy the first officer or tax officials, and then out to the customer to money, which is the first to buy officer recovery investment cost, and can make a fortune. America in the 19th century FenFei system of "political parties" means in the ruling changed at the same time, the government of all administrative position is changed. Modern bureaucracy is before "personal, traditional, diffusion and similar and special", and according to the argument, modern Weber bureaucracy is "impersonal, rational, concrete, achievement orientation and common". Personalized government is often inefficient: nepotism means incompetent not capable person was arranged to positions of leadership, FenFei political corruption, in addition to making often still exist serious low efficiency. The enormous success of traditional administrative pattern that early practice looks strange. Specialization and not politicized administrative in our opinion is so difficult to imagine that trace, there exist other system. Western administrative system even simple selection of officials to pass the exam, until 1854, Britain and north G..M. Trevelyan report after Northcote - began to establish in China, although the system has long passage.
The traditional public administrative pattern
In the late 19th century, additionally one kind of pattern on the world popular, this is the so-called traditional administrative pattern. Its main theoretical basis from several countries, namely, the American scholars and Germany Woodrow Wilson of Max Weber's, people put their associated with bureaucracy model, Frederick Tyler systematically elaborated the scientific management theory, the theory of the private sector from America, for public administration method was provided. And the other theorists, Taylor without focusing on public sector, but his theory was influential in this field. The three traditional public administration mode is theorist of main effect. In other countries, plus G..M. Trevelyan and North America, the state administration of administrative system, especially the Wilson has produced important influence. In the 19th century, the north G..M. Trevelyan and put forward through the examination and character, and appointed officials put forward bias and administrative neutral point of view. The traditional administrative pattern has the following features:
1. The bureaucracy. The government shall, according to the principle of bureaucratic rank and organization. The German sociologist Max Weber bureaucracy system of a classic, and analysis. Although the bureaucracy in business organizations and other tissues, but it is in the public sector got better and longer.
2. The best way of working and procedures are in full manual detail codes, for administrative personnel to follow. Strictly abide by these principles will run for the organization provides the best way.
3. Bureaucratic service. Once the government policy areas in, it will be through the bureaucracy to provide public products and service providers.
4. In political and administrative two relations, political and administrative managers generally think of administrative affairs can be separated. Administration is the implement instruction, and any matter policy or strategic affairs shall be decided by the political leaders, which can ensure that the democratic system.
5. Public interests are assumed to individual civil servants, the only motive for public service is selfless paying.
6. Professional bureaucracy. Public administration is viewed as a kind of special activities, thus requirements, obscure, civil servants neutral equal employment and lifelong service to any political leaders.
7. The administrative task is to carry out the meaning of the written instructions and not others assume the personal responsibility.
Through the comparison of the early administrative pattern, we can better understand the main advantages and Webber system differences. Webber system and it is the most important mode of various before the difference: the rule-based impersonal system replaced the personification of administrative management system. An organization and its rules than any of the people are important organization. Bureaucracy is its operation and how to respond to customer must is personified. As Weber has demonstrated that the modern office management ", will be incorporated into various regulations deeply touched it. The modern public administration by law theory, to command certain affairs authority has been awarded the legitimate public authority. This does not grant an institution specific cases through some instructions. It only
matters is abstractly control some issues. In contrast, through personal privileges and give concession regulation of all affairs. The latter is completely dominated by the hereditary system, at least these affairs is not the traditional infringement is this situation."
It is very important. Early administration based on personal relationships, be loyal to relatives, protect, leaders or political, rather than on the system. Sometimes, the early administration is politically sensitive, because of the administrative organs of the staff is appointed, they also politicians arms or mainstream class. However, it is often autocratic, autocratic administration may be unfair, especially for those who can't or unwilling to input personal and political game. One of the basic principles for with weber impersonal system to completely eliminate autocratic - at least in ideal condition is so. File exists, the reference principle of parallel and legal basis in the same environment means will always make the same decision. Below this kind of circumstance is not only more efficient, and the citizen and bureaucratic hierarchy know myself.
Other differences were associated with this. In various regulations and impersonal basis, will naturally formed strict hierarchy. Personal rating system and its provisions in the left unchanged. Although Webber emphasizes the entire system, but he also noticed the bureaucracy of the organization and individual term.
The traditional administrative mode won great success, it is widely adopted by governments around the world. Theoretically or in practice, it shows the advantage. And before the corruption flourished, it is more efficient than system, and the thought of individual professionalization civil servants and amateur service has a great progress. However, this model is also exposed the problems that shows that the model can even said outdated, also can say is outdated.
The theory of public administration has been difficult to describe the pillar. Political control theory has problems. Administrative means follow instructions, so people demand a well-ordered transceiver method. Instruction between implementers and has a clear division. But this is not the reality, and with the public service domain expands the scale and more impossible. The traditional mode of another theoretical pillar -
bureaucracy theory is no longer considered particularly effective form of organization. Formal bureaucracy could have its advantages, but people think it often training to routineer and innovators, Encourage executives rather than risk aversion risk-taking, encourage them to waste instead of effective use of scarce resources. Webb was the bureaucracy is regarded as an ideal type ", "but now this ideal type is inert, cultivate the progressive, leads to low efficiency, these mediocrity and is believed to be the public sector of the special disease. It is also criticized. Actually, the word "bureaucracy in today's more likely as low efficiency of synonyms.
The new public management mode
In the 1980s, the public sector is a traditional administrative pattern of new management methods of defects. This method can alleviate some of the problems of traditional pattern, also means that the public sector operation aspects has changed significantly. The new management method has many names: management of "individualism", "the new public administration", based on the market of public administration ", after the bureaucracy model "or" entrepreneurial government ". To the late 1990s, people tend to use "and the concept of new public administration". Although the new public management, but for many of the names of public management of department of actual changes happened, people still have a consensus. First, no matter what, it is called mode with traditional represents a significant change of public administration, different more attention and managers of the individual responsibility. Second, it is clear to get rid of the classical bureaucracy, thereby organization, personnel, term and conditions more flexible. Third, it stipulates the organization and personnel, and it can target according to the performance indicators measuring task completion. Also, to plan the assessment system for more than ever before, and also can be more strictly determine whether the government plans to achieve its objectives. Fourth, the senior executives are more likely to color with political government work, rather than independent or neutral. Fifth, the more likely the inspection by the market, buyers of public service provider and distinguish "helmsman, with the rower to distinguish". Government intervention is not always
refers to the government by means of bureaucracy. Sixth, appeared through privatization and market means such as inspection, contract of government function reduce trend. In some cases, it is fundamental. Once happened during the transformation from the important changes to all connected with this, the continuity of the steps are necessary.
Holmes and Shand as a useful characteristics of generalization. They put the new public management paradigm, the good as management method has the following features: (1) it is a more strategic or structure of decision-making method (around the efficiency, quality and service). (2) decentralization type management environment replaced concentration level structure. The resource allocation and service delivery closer to supply, we can get more itself from the customers and related information and other interest groups. (3) can be more flexible to replace the method of public products supply directly, so as to provide cost savings of the policy. (4) concerned with the responsibility, authority as the key link of improving performance, including emphasize clear performance contract mechanism. (5) in the public sector, and between internal to create a competitive environment. (6) strengthen the strategic decision-making ability, which can quickly, flexible and low cost to manage multiple interests outside change and the response. (7) by request relevant results and comprehensive cost reports to improve transparency and responsibility. (8) general service budget and management system to support and encourage the change.
The new public management and realize a result that no one in the best way. Managers in endowed with responsibility and without being told to get results. Decision is a management job duties, if not for achieving goals, managers should assume responsibility.
Conclusion
The government management over the past 150 years experienced three modes. First is the personification of modern administrative mode, or when the pattern of its defects and increasingly exposed to improve efficiency, it is the second mode of traditional bureaucracy model is replaced. Similarly, when the traditional
administrative mode problems, it is the third model is the new public management, from the government to alternative market. Since 1980s, the dominance of the market as the 1920s to 1960s dominant bureaucracy. In any kind of government, market and bureaucratic system are coexisting, just a form at some stage dominant, and in another stage of another kind of form, the dominant. The new public management is increasingly weakened and bureaucracy in the public administration field market dominant period.
In reality, the market and bureaucracy, mutual complement each other. The new public management may not be completely replace the bureaucracy, as in 1989, the eastern Europe before bureaucracy could not instead of the market. But the new public management movement is early traditional bureaucracy, many functions can be and often by market now. In a bureaucracy system for organizational principle is weakened environment, market solutions will be launched. Of course not all market prescription can succeed, but this is not the issue. The government of new public management will be a toolbox dowsed solutions. If the scheme of the ineffective, the government will from the same source for other solutions. The theory behind the government management has already happened, we can use the term "paradigm" to describe it. In public administration academia, many of the new public management denial of critics. But their criticism of the government reform quickly. In the new public management mode, another a kind of new mode, but certainly not returned to the traditional administrative pattern.
新公共管理的现状
欧文·E·休斯
(澳大利亚莫纳什大学管理系)
毫无疑问,世界上许多国家,无论是发达国家还是发展中国家,在20世纪80年代后期和90年代初期都开始了一场持续的公共部门管理变革运动。这场改革运动至今仍在很多方面继续对政府的组织和管理产生着影响。人们对于这些改革的看法众说纷纭,莫衷一是。批评家尤其是英国和美国的批评家们认为,新模式存在着各种各样的问题,而且也不具有国际普遍性的改革意义,公共管理不可能被称为范式。批评几乎涵盖了变化的各个方面。大多数批评都属于学术上的吹毛求疵。不同的思想流派讨论着细枝末节;学术期刊上的文章也越来越抽象,远离现实。同时,公共管理者在实践中不断推动和实施着这项变化和改革。正如我在其他文章中所认为的那样,在大多数国家,传统的公共行政模式已经为公共管理模式所取代。公共部门的变革回应了几个相互联系的重大现实问题,包括:职能公共部门提供公共服务的低效率;经济理论的变化;私营部门相关变化产生的影响,尤其是全球化作为一种经济力量的兴起;技术变化使得分权同时又能更好地控制全局成为可能。行政管理可以分为三个鲜明的发展阶段:前传统阶段、公共行政传统模式阶段和公共管理改革阶段。每个阶段都有自己的管理模式。从上一个阶段过渡到下一个阶段并非轻而易举,从传统的公共行政到公共管理的过渡至今尚未完成。但这只是时间的问题。因为新模式背后的理论基础非常强大。这场变革运动以“新公共管理”著称,尽管这个名称引起了争论,然而它不但在蓬勃发展着,而且是对大多数发达国家已经采取的管理模式的最佳表述。传统的行政模式相对于它所处的时代是一项伟大的改革,但是,那个时代已经过去了。
一、前传统模式
很显然,在19世纪末官僚体制理论尚未健全之前,已经存在着某种形式的行政管理。公共行政已经有很长的历史了,它与政府这一概念以及文明的兴起一样历史悠久。正如格拉登(Glad2den)指出的那样,行政的某种模式自从政府出现之后就一直存在着。首先是创始者或领导者赋予社会以可能,然后是组织者或行政者使之永恒。行政或事务管理是所有社会活动中的中间因素,虽然不是光彩夺目,
但对社会的持续发展却是至关重要的。公认的行政体制在古埃及就已经存在了,其管辖范围从每年的尼罗河泛滥引起的灌溉事务到金字塔的建造。中国在汉朝就采用了儒家规范,认为政府应当是民选的,不是根据出身,而是根据品德和能力,政府的主要目标是谋取人民的福利。在欧洲,各种帝国——希腊、罗马、神圣罗马、西班牙等首先是行政帝国,它们由中央通过各种规则和程序进行管理。韦伯认为,中世纪“现代”国家的发展同时伴随着“官僚治理结构的发展”。尽管这些国家以不同的方式进行管理,但它们具有共同的特点,这可以称为前现代。也就是说,早期的行政体制本质上是人格化的,或者说是建立在韦伯所说的“裙带关系”的基础上,也就是说以效忠国王或大臣等某个特定的人为基础,而不是非人格化的;以效忠组织或国家为基础而不是以个人为基础。尽管存在着这么一种观点,即认为行政管理本身不为人赞许的特点仅仅来自于传统模式,但早期的做法常常导致谋求个人利益的贪污行为或滥用职权。在早期行政体制下,我们现在看来觉得很奇怪的做法曾是当时执政政府职能的普遍行为。那些一心走仕途的人往往依靠朋友或亲戚获取工作或买官,这就是说先以钱来收买海关官员或税收官员,然后再向客户伸手要钱,从而既回收了最初的买官投资成本,又可以大赚一笔。美国19世纪的“政党分肥制度”意味着在执政党发生了变化的同时,政府中的所有行政职位也发生了变化。前现代官僚体制是“个人的、传统的、扩散的、同类的和特殊的”,而按照韦伯的论证,现代官僚体制应当是“非人格化的、理性的、具体的、成就取向的和普遍的”。个人化政府往往是低效率的:裙带关系意味着无能的而不是能干的人被安排到领导岗位上;政党分肥制常常导致腐败,此外还存在着严重的低效率。传统行政模式的巨大成功使得早期做法看起来很奇怪。专业化、非政治化行政在我们看来是如此顺理成章,以至难以想象到会有别的制度存在。西方的行政制度即使简单到通过考试选拔官员的想法,也是直到1854年英国的诺思科特—屈维廉报告出台后才开始建立,尽管这种制度在中国早已通行很久了。
二、传统的公共行政模式
在19世纪末期,另外一种模式开始在全世界流行,这就是所谓的传统行政模式。它的主要理论基础来源于几个国家的学者,即,美国的伍德罗·威尔逊和德国的马克斯·韦伯,人们把他们和官僚制模式相联系;弗雷德里克·泰勒系统地阐述
了科学管理理论,该理论也来源于对美国私营部门的运用,为公共行政提供了方法。与其他理论家不同,泰勒没有着力关注公共部门,可是他的理论却在该领域具有广泛影响。这三位理论家是传统公共行政模式的主要影响者。对于其他国家来说,还要加上诺思科特和屈维廉,他们对美国之外的国家的行政尤其是威尔逊的行政体制产生了重要影响。在19世纪中期,诺思科特和屈维廉最先提出了通过考试和品德来任命官员的主张,并提出了无偏见和行政中立的观点。传统的行政模式有以下几个主要特点:
1.官僚制。政府应当根据等级、官僚原则进行组织。德国社会学家马克斯·韦伯对官僚制度有一个经典的、清晰的分析。虽然这种官僚制思想在商业组织和其他组织中采用过,但它在公共部门得到了更好和更长久的执行。
2.最好的工作方式和程序都在详尽全面的手册中加以规定,以供行政人员遵循。严格地遵守这些原则将会为组织运行提供最好的方式。
3.官僚服务。一旦政府涉足政策领域,它将成为通过官僚体制提供公共产品和服务的提供者。
4.在政治、行政二者的关系中,行政管理者一般认为政治与行政事务是可以分开的。行政就是贯彻执行指令,而任何事关政策或战略事务的决定都应当由政治领导者做出,这可以确保民主责任制。
5.公共利益被假定为公务员个人的惟一动机,为公众服务是无私的付出。
6.职业化官僚制。公共行政被看作是一种特殊活动,因而要求公务员保持中立、默默无闻、终身雇用以及平等地服务于任何一个政治领导人。
7.行政任务的书面含义是执行他人的指令而不承担由此而致的个人责任。
通过对比早期的行政模式,我们可以更好地理解韦伯体系的主要优点和不同点。韦伯制度和它以前的各种模式最重要的区别在于:以规则为基础的非人格化的制度取代了人格化的行政管理制度。一个组织及其规则要比组织中的任何个人都重要。官僚制度就其运作以及如何对客户做出反应方面必须是非人格化的。正如韦伯所论证的那样“:将现代公职管理归并为各种规定深深地触及了它的本质。现代公共行政理论认为,以法令形式来命令执行某些事务的权威已被合法地授予了公共机关。这并没有授予某机构具体情况下通过指令实施某种事务的权力。它只能是抽象地管制某种事务。与此形成鲜明对比的是,通过个人特权和赋予特许
权管制所有事务。后者的情况完全是由世袭制支配的,至少就这些事务不是不可被侵犯的传统而言是这种情况。”
这一点非常重要。早期的行政管理以人际关系为基础,个人要忠诚于亲戚、保护人、领导人或政党,而不是对体制负责。有时,早期行政管理在政治上是比较敏感的,因为行政机关的人员是任命的,他们更是政客的臂膀或主流阶级。但是,它也常常是专制的,专制的行政可能是不公平的,特别是对那些不能够或者不愿意投入个人政治游戏的人来说更是如此。一个以韦伯原则为基础的非人格化的制度可以完全消除专制——至少在理想情况下是如此。档案的存在、前例原则的参照和法律依据意味着在相同的环境中总是会做出相同的决策。在这种情况下不仅效率更高,而且公民和官僚等级制中的人员都知道自己所处的立场。
其他的差别均与此相联系。在各种规定和非人格化的基础上,会很自然地形成严格的等级制度。等级制度及其规定在个人离开组织后保持不变。虽然韦伯强调的是整个制度,但他也注意到了官僚制组织中的个人任期和条件。
传统行政模式获得了极大的成功,它为全世界各国政府所广泛采用。无论是从理论上还是从实践上看,它都显示出了优势。与以前腐败盛行的制度相比,它更具效率,而且职业化公务员的思想对个人以及业余服务都是一个巨大的进步。然而,该模式现在也暴露出了问题,这些问题表明该模式即使不能说已经过时了,也可以说即将过时。
公共行政的理论支柱已经难以描述政府现实了。政治控制理论已经问题重重。行政意味着遵从他人的指令,因此要求有一个秩序井然的收发方法。指令的发出者与实施者之间有一个明确的划分。但是这并不现实,并且随着公共服务规模和领域的扩大而愈加不可能。传统模式的另一理论支柱——官僚制理论也不再被认为是组织的特别有效形式。正式的官僚体制可能有它的优势,但人们也认为它往往培养墨守成规者而不是创新者;鼓励行政人员规避风险而不是勇于冒险,鼓励他们浪费稀缺资源而不是有效利用。韦伯曾把官僚制看成是“理想类型”,但现在这种理想类型却培养了惰性、丧失进取心、导致平庸和低效率,这些被认为是公共部门的特有病。它也由此遭受批评。实际上“,官僚”这个词在今天更多地被看成是低效率的同义词。
三、新公共管理模式
20世纪八九十年代,在公共部门出现了一种针对传统行政模式的缺陷的新管理方法。这种方法可以缓解传统模式的某些问题,同时也意味着公共部门运转方面发生了引人注目的变化。这种新的管理方法有很多名称“:管理主义”、“新公共管理”“、以市场为基础的公共行政”“、后官僚制典范”或“企业型政府”。到90年代后期,人们越来越倾向于使用“新公共管理”的概念。
尽管新公共管理的名称众多,但对于公共部门管理发生的实际变化而言,我总结如下特点。第一,无论这种模式叫什么,它都代表着一种与传统公共行政不同的重大变化,它更为关注结果的实现和管理者的个人责任。第二,它明确表示要摆脱古典官僚制,从而使组织、人事、任期和条件更加灵活。第三,它明确规定了组织和人事目标,这就可以根据绩效指标测量工作任务的完成情况。同样,还可以对计划方案进行更为系统的评估,也可以比以前更为严格地确定政府计划是否实现了其预定目标。第四,高级行政管理人员更有可能带有政治色彩地致力于政府工作,而不是无党派或中立的。第五,政府更有可能受到市场的检验,将公共服务的购买者与提供者区分开,即将“掌舵者与划桨者区分开”。政府介入并不一定总是指政府通过官僚手段行事。第六,出现了通过民营化和市场检验、签订合同等方式减少政府职能的趋势。在某种情况下,这是根本性的。一旦发生了从过程向结果转化的重要变革,所有与此相连的连续性步骤就都是必要的。
霍姆斯(Holmes)和尚德(Shand)等对这次改革的特点作了一个特别有用的概括。他们把新公共管理视作范式,这种好的管理方法具有以下特点:(1)这是一种更加富有战略性或结构导向型的决策方法(强调效率、结果和服务质量)。(2)分权式管理环境取代了高度集中的等级组织结构。这使资源分配和服务派送更加接近供应本身,由此可以得到更多相关的信息和来自客户及其他利益团体的反馈。(3)可以更为灵活地探索代替直接供应公共产品的方法,从而提供成本节约的政策结果。(4)关注权威与责任的对应,以此作为提高绩效的关键环节,这包括强调明确的绩效合同的机制。(5)在公共部门之间和内部创造一个竞争性的环境。
(6)加强中央战略决策能力,使其能够迅速、灵活和低成本地驾驭政府对外部变化和多元利益做出反应。(7)通过要求提供有关结果和全面成本的报告来提高责任度和透明度。(8)宽泛的服务预算和管理制度支持和鼓励着这些变化的发生。
新公共管理并没有认为实现某结果有一条最好的途径。管理者在被赋予责任
之前并没有被告知如何获得结果。决定工作方式是管理者的一个职责,如果没有实现预定的目标,管理者对此应当承担责任。
四、结论
政府管理在过去的一百五十年里经历了三种模式。首先是人格化或前现代行政模式,当该模式日益暴露其缺陷以及出于提高效率的目的,它就被第二种模式即传统的官僚行政模式所取代。同样,当传统行政模式问题重重时,它就为第三种模式即新公共管理取代,从政府转向替代性市场。20世纪80年代以来,市场的主导地位就如同20世纪20年代到60年代官僚制度居主导地位一样。在任何一种政府制度中,官僚和市场都是共存的,只是在某个阶段一种形式占主导地位,而在另一阶段,另一种形式占主导地位。新公共管理时代是官僚制日益削弱而市场在公共行政领域占据统治地位的时期。
在现实中,市场和官僚体制相互需要,相互补充。新公共管理不可能完全代替官僚制,正如1989年以前的东欧,官僚制不可能代替市场一样。但新公共管理运动表明的是,早期传统官僚制的许多功能都可以而且现在经常由市场来执行。在一个官僚制作为组织原则日益削弱的环境下,市场解决方案就会被推出。当然不是所有的市场药方都能成功,但这不是问题的核心。政府将从新公共管理这一工具箱中探寻到解决方案。如果这些方案行之无效,政府就会从同一来源中寻找其他方案。政府管理背后的理论基础已经发生了变革,我们完全可以用“范式”这一术语来描述它。在公共行政学术界,有许多对新公共管理持否定态度的批评家。但是他们的批评对迅速开展的政府改革影响很小。在新公共管理模式之后,会出现另一种新的模式,但肯定不会回到传统的行政模式。
毕业设计（论文）外文参考文献及译文 英文题目Component-based Safety Computer of Railway Signal Interlocking System 中文题目模块化安全铁路信号计算机联锁系统 学院自动化与电气工程学院 专业自动控制 姓名葛彦宁 学号 200808746 指导教师贺清 2012年5月30日
Component-based Safety Computer of Railway Signal Interlocking System 1 Introduction Signal Interlocking System is the critical equipment which can guarantee traffic safety and enhance operational efficiency in railway transportation. For a long time, the core control computer adopts in interlocking system is the special customized high-grade safety computer, for example, the SIMIS of Siemens, the EI32 of Nippon Signal, and so on. Along with the rapid development of electronic technology, the customized safety computer is facing severe challenges, for instance, the high development costs, poor usability, weak expansibility and slow technology update. To overcome the flaws of the high-grade special customized computer, the U.S. Department of Defense has put forward the concept：we should adopt commercial standards to replace military norms and standards for meeting consumers’demand [1]. In the meantime, there are several explorations and practices about adopting open system architecture in avionics. The United Stated and Europe have do much research about utilizing cost-effective fault-tolerant computer to replace the dedicated computer in aerospace and other safety-critical fields. In recent years, it is gradually becoming a new trend that the utilization of standardized components in aerospace, industry, transportation and other safety-critical fields. 2 Railways signal interlocking system 2.1 Functions of signal interlocking system The basic function of signal interlocking system is to protect train safety by controlling signal equipments, such as switch points, signals and track units in a station, and it handles routes via a certain interlocking regulation. Since the birth of the railway transportation, signal interlocking system has gone through manual signal, mechanical signal, relay-based interlocking, and the modern computer-based Interlocking System. 2.2 Architecture of signal interlocking system Generally, the Interlocking System has a hierarchical structure. According to the function of equipments, the system can be divided to the function of equipments; the system
中等分辨率制备分离的 快速色谱技术 W. Clark Still,* Michael K a h n , and Abhijit Mitra Departm(7nt o/ Chemistry, Columbia Uniuersity,1Veu York, Neu; York 10027 ReceiLied January 26, 1978 我们希望找到一种简单的吸附色谱技术用于有机化合物的常规净化。这种技术是适于传统的有机物大规模制备分离，该技术需使用长柱色谱法。尽管这种技术得到的效果非常好，但是其需要消耗大量的时间，并且由于频带拖尾经常出现低复原率。当分离的样本剂量大于1或者2g时，这些问题显得更加突出。近年来，几种制备系统已经进行了改进，能将分离时间减少到1-3h，并允许各成分的分辨率ΔR f≥（使用薄层色谱分析进行分析）。在这些方法中，在我们的实验室中，媒介压力色谱法1和短柱色谱法2是最成功的。最近，我们发现一种可以将分离速度大幅度提升的技术，可用于反应产物的常规提纯，我们将这种技术称为急骤色谱法。虽然这种技术的分辨率只是中等（ΔR f≥），而且构建这个系统花费非常低，并且能在10-15min内分离重量在的样本。4 急骤色谱法是以空气压力驱动的混合介质压力以及短柱色谱法为基础，专门针对快速分离，介质压力以及短柱色谱已经进行了优化。优化实验是在一组标准条件5下进行的，优化实验使用苯甲醇作为样本，放在一个20mm*5in.的硅胶柱60内，使用Tracor 970紫外检测器监测圆柱的输出。分辨率通过持续时间（r）和峰宽（w,w/2）的比率进行测定的（Figure 1），结果如图2-4所示，图2-4分别放映分辨率随着硅胶颗粒大小、洗脱液流速和样本大小的变化。
https://www.doczj.com/doc/076296428.html,/finance/company/consumer.html Consumer finance company The consumer finance division of the SG group of France has become highly active within India. They plan to offer finance for vehicles and two-wheelers to consumers, aiming to provide close to Rs. 400 billion in India in the next few years of its operations. The SG group is also dealing in stock broking, asset management, investment banking, private banking, information technology and business processing. SG group has ventured into the rapidly growing consumer credit market in India, and have plans to construct a headquarters at Kolkata. The AIG Group has been approved by the RBI to set up a non-banking finance company (NBFC). AIG seeks to introduce its consumer finance and asset management businesses in India. AIG Capital India plans to emphasize credit cards, mortgage financing, consumer durable financing and personal loans. Leading Indian and international concerns like the HSBC, Deutsche Bank, Goldman Sachs, Barclays and HDFC Bank are also waiting to be approved by the Reserve Bank of India to initiate similar operations. AIG is presently involved in insurance and financial services in more than one hundred countries. The affiliates of the AIG Group also provide retirement and asset management services all over the world. Many international companies have been looking at NBFC business because of the growing consumer finance market. Unlike foreign banks, there are no strictures on branch openings for the NBFCs. GE Consumer Finance is a section of General Electric. It is responsible for looking after the retail finance operations. GE Consumer Finance also governs the GE Capital Asia. Outside the United States, GE Consumer Finance performs its operations under the GE Money brand. GE Consumer Finance currently offers financial services in more than fifty countries. The company deals in credit cards, personal finance, mortgages and automobile solutions. It has a client base of more than 118 million customers throughout the world
文献信息： 文献标题：Challenges and opportunities affecting the future of human resource management（影响人力资源管理未来的挑战和机遇） 国外作者：Dianna L. Stone，Diana L. Deadrick 文献出处：《Human Resource Management Review》, 2015, 25(2):139-145 字数统计：英文3725单词，21193字符；中文6933汉字 外文文献： Challenges and opportunities affecting the future of human resource management Abstract Today, the field of Human Resource Management (HR) is experiencing numerous pressures for change. Shifts in the economy, globalization, domestic diversity, and technology have created new demands for organizations, and propelled the field in some completely new directions. However, we believe that these challenges also create numerous opportunities for HR and organizations as a whole. Thus, the primary purposes of this article are to examine some of the challenges and opportunities that should influence the future of HR. We also consider implications for future research and practice in the field. Keywords: Future of human resource management, Globalization, Knowledge economy Diversity, Technology 1.Change from a manufacturing to a service or knowledge economy One of the major challenges influencing the future of HR processes is the change from a manufacturing to a service or knowledgebased economy. This new economy is characterized by a decline in manufacturing and a growth in service or knowledge as the core of the economic base. A service economy can be defined as a system based on buying and selling of services or providing something for others (Oxford
中英文对照翻译 (文档含英文原文和中文翻译) Policies for Development of Iron and Steel Industry The iron and steel industry is an important basic industry of the national economy, a supporting industry for realizing the industrialization and an intensive industry in technologies, capital, resources and energy, and its development requires a comprehensive balancing of all kinds of external conditions. China is a big developing country with a comparatively big demand of iron and steel in the economic development for a long time to go. China's production capacity of iron and steel has ranked the first place in the world for many years. However, there is a large gap in terms of the technological level and material consumption of the iron and steel industry compared with the international advanced level, so the focus of development for the future shall be put on technical upgrading and structural adjustment. In order to enhance the whole technical level of the iron and steel industry, promote the structural adjustment, improve the industrial layout, develop a recycling economy, lower the consumption of materials and energy, pay attention to the environmental protection, raise the comprehensive competitive capacity of enterprises, realize the industrial upgrading, and develop the iron and steel industry into an industry with
New technique of the computer network Abstract The 21 century is an ages of the information economy, being the computer network technique of representative techniques this ages, will be at very fast speed develop soon in continuously creatively, and will go deep into the people's work, life and study. Therefore, control this technique and then seem to be more to deliver the importance. Now I mainly introduce the new technique of a few networks in actuality live of application. keywords Internet Network System Digital Certificates Grid Storage 1. Foreword Internet turns 36, still a work in progress Thirty-six years after computer scientists at UCLA linked two bulky computers using a 15-foot gray cable, testing a new way for exchanging data over networks, what would ultimately become the Internet remains a work in progress. University researchers are experimenting with ways to increase its capacity and speed. Programmers are trying to imbue Web pages with intelligence. And work is underway to re-engineer the network to reduce Spam (junk mail) and security troubles. All the while threats loom: Critics warn that commercial, legal and political pressures could hinder the types of innovations that made the Internet what it is today. Stephen Crocker and Vinton Cerf were among the graduate students who joined UCLA professor Len Klein rock in an engineering lab on Sept. 2, 1969, as bits of meaningless test data flowed silently between the two computers. By January, three other "nodes" joined the fledgling network.
XXX学院 毕业设计(论文)外文资料翻译 学院：计算机与软件工程学院 专业：计算机科学技术(软件工程方向) 姓名： 学号： 外文出处：GoyKakus.THE RESEARCH OFCUSTOMER RELATIONSHIP MANAGEMENT STRATEGY [J]. International Journal of Management Research & Review, 2017, 1(9): 624-635. 附件： 1.外文资料翻译译文；2.外文原文。 注：请将该封面与附件装订成册。
附件1：外文资料翻译译文 客户关系管理战略研究 Goy Kakus 摘要 客户关系管理解决方案，通过为你提供客户业务数据来帮助你提供客户想要的服务或产品,提供更好的客户服务、交叉销售和更有效的销售,达成交易,保留现有客户并更好地理解你的客户是谁。本文探讨了客户关系管理模型在获得、保持与发展策略方面的优势。然而,我们对其定义和意义还存在一些困惑。本文通过考察关系营销和其他学科方面的相关文献，解释了客户关系管理的概念基础,从而对客户关系管理的知识作出了贡献。 关键词:客户关系管理模型, 客户关系管理的博弈改变者与关键策略 引言 CRM 是客户关系管理的简称。它的特征在于公司与客户的沟通,无论是销售还是服务相关的。客户关系管理这一术语经常用来解释企业客户关系,客户关系管理系统也以同样的方式被用来处理商业联系, 赢得客户,达成合同和赢得销售。 客户关系管理通常被考虑作为一个业务策略，从而使企业能够: *了解客户 *通过更好的客户体验留住客户 *吸引新客户 *赢得新客户和达成合同 *提高盈利 *减少客户管理成本 *通过服务台等工具软件,电子邮件组织者和不同类型的企业应用程序，企业业务经常寻求个性化的在线体验。 设计精良的客户关系管理包括以下特征: 1．客户关系管理是一种以顾客为中心并以客户投入为基础的服务响应，一对一的解决客户的必需品, 买家和卖家服务中心直接在线互动,帮助客户解决他
毕业设计说明书 英文文献及中文翻译 学院：专 2011年6月 电子与计算机科学技术软件工程
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VOLUME 30 ISSUE 2 October 2008 Journal of Achievements in Materials and Manufacturing Engineering Copyright by International OCSCO World Press. All rights reserved.2008 151 Research paper 2008年十月期2卷30 材料与制造工程成果期刊 版权所有：国际OCSCO 世界出版社。一切权利保有。2008 ？？151研究论文 1. Introduction Friction stir welding (FSW) is a new solid-state welding method developed by The Welding Institute (TWI) in 1991 [1]. The weld is formed by the excessive deformation of the material at temperatures below its melting point, thus the method is a solid state joining technique. There is no melting of the material, so FSW has several advantages over the commonly used fusion welding techniques [2-10]. 1.导言摩擦搅拌焊接（FSW）是焊接学？会于1991年研发的一种新型固态焊接方法。这种焊接？是由材料在低于其熔点的温度上过量变形形成，因此此技术是一种固态连接技术。材料不熔化，所以FSW 相比常用的熔化焊接技术有若干优势。例如，在焊接区无多孔性或破裂，工件（尤其薄板上）没有严重扭曲，并且在连接过程中不需要填料、保护气及昂贵的焊接准备there is no significant distortion of the workpieces (particularly in thin plates), and there is no need for filler materials, shielding gases and costly weld preparation during this joining process. FSW被认为是对若干材料例如铝合金、镁合金、黄铜、钛合金及钢最显著且最有潜在用途的焊接技术FSW is considered to be the most remarkable and potentially useful welding technique for several materials, such as Al-alloys, Mg-alloys, brasses, Ti-alloys, and steels [1-16]. 然而，在FSW过程中，用不合适的焊接参数能引起连接处失效，并且使FSW连接处的力学性能恶化。However, during FSW process using inappropriate welding parameters can cause defects in the joint and deteriorate the mechanical properties of the FSW joints [2, 3]. 此技术起初就主要是为低熔点材料如铝合金、镁合金及铜合金而广泛研究的。The technique has initially been widely investigated for mostly low melting materials, such as Al, Mg and Cu alloys. 此技术已被证明是很有用的，尤其在连接用于航空航天用途的如高合金2XXX及7XXX系列铝合金等难熔高强度的铝合金。It has proven to be very useful, particularly in the joining of the difficult-to-fusion join high strength Al-alloys used in aerospace applications, such as highly alloyed 2XXX and 7XXX series aluminium alloys. 做出Al-5086 H32型板摩擦搅拌对焊的高强度、抗疲劳及断裂的力学性能？。The difficulty of making high-strength, fatigue and fracture resistant Mechanical properties of friction stir butt-welded Al-5086 H32 plate G. .am a,*, S. Gü.lüer b, A. .akan c, H.T. Serinda. a a Mustafa Kemal University, Faculty of Engineering and Architecture, 31040 Antakya, Turkey a 土耳其安塔卡亚31040，Mustafa Kemal大学建筑工程系 b General Directorate of Highways of Turkey, Ankara, Turkey b 土耳其安卡拉土耳其高速公路总理事会？ c Abant Izzet Baysal University, Faculty of Engineering an d Architecture, 14280 Bolu, Turkey c 土耳其Bolu 14280 Abant Izzet Baysal 大学建筑工程系 * Corresponding author: E-mail address: gurelcam@https://www.doczj.com/doc/076296428.html, *相关作者电子邮箱地址：gurelcam@https://www.doczj.com/doc/076296428.html, Received 30.06.2008; published in revised form 01.10.2008
英文翻译 A comprehensive overview of substations Along with the economic development and the modern industry developments of quick rising, the design of the power supply system become more and more completely and system. Because the quickly increase electricity of factories, it also increases seriously to the dependable index of the economic condition, power supply in quantity. Therefore they need the higher and more perfect request to the power supply. Whether Design reasonable, not only affect directly the base investment and circulate the expenses with have the metal depletion in colour metal, but also will reflect the dependable in power supply and the safe in many facts. In a word, it is close with the economic performance and the safety of the people. The substation is an importance part of the electric power system, it is consisted of the electric appliances equipments and the Transmission and the Distribution. It obtains the electric power from the electric power system, through its function of transformation and assign, transport and safety. Then transport the power to every place with safe, dependable, and economical. As an important part of power’s transport and control, the transformer substation must change the mode of the traditional design and control, then can adapt to the modern electric power system, the development of modern industry and the of trend of the society life. Electric power industry is one of the foundations of national industry and national economic development to industry, it is a coal, oil, natural gas, hydropower, nuclear power, wind power and other energy conversion into electrical energy of the secondary energy industry, it for the other departments of the national economy fast and stable development of the provision of adequate power, and its level of development is a reflection of the country's economic development an important indicator of the level. As the power in the industry and the importance of the national economy, electricity transmission and distribution of electric energy used in these areas is an indispensable component.。Therefore, power transmission and distribution is critical. Substation is to enable superior power plant power plants or power after adjustments to the lower load of books is an important part of power transmission. Operation of its functions, the capacity of a direct impact on the size of the lower load power, thereby affecting the industrial production and power consumption.Substation system if a link failure, the system will protect the part of action. May result in power outages and so on, to the production and living a great disadvantage. Therefore, the substation in the electric power system for the protection of electricity reliability,
Dashboard From Wikipedia, the free encyclopedia This article is about a control panel placed in the front of the car. For other uses, see Dashboard (disambiguation). The dashboard of a Bentley Continental GTC car A dashboard (also called dash, instrument panel (IP), or fascia) is a control panel located directly ahead of a vehicle's driver, displaying instrumentation and controls for the vehicle's operation. Contents 1.Etymology 2.Dashboard features 3.Padding and safety 4.Fashion in instrumentation 5.See also 6.References Etymology Horse-drawn carriage dashboard Originally, the word dashboard applied to a barrier of wood or leather fixed at the front of a horse-drawn carriage or sleigh to protect the driver from mud or other debris "dashed up" (thrown up) by the horses' hooves.[1] Commonly these boards did not perform any additional function other than providing a convenient handhold for ascending into the driver's seat, or a small clip with which to secure the reins when not in use. When the first "horseless carriages" were constructed in the late 19th century, with engines mounted beneath the driver such as the Daimler Stahlradwagen, the simple dashboard was retained to protect occupants from debris thrown up by the cars' front wheels. However, as car design evolved to position the motor in front of the driver, the dashboard became a panel that protected vehicle occupants from the heat and oil of the engine. With gradually increasing mechanical complexity, this panel formed a convenient location for the placement of gauges and minor controls, and from this evolved the modern instrument panel,