下载文档原格式
最新整理礼宾部日常英语用语礼宾部日常用语1．May I take you luggage?我能帮您提行李吗？2．Please give me your room key.请把您的房卡给我.3．Have a nice day!祝您在此度过愉快的一天！4．Do you need to store your baggage?您需要寄存您的行李吗？5．What is your room number?您的房号是几号？6．Do you need taxi?请问您需要出租车吗？7．This way please!这边请！8．Here is your handbag tag!这是您的行李寄存卡。
9．Excuse me , Sir, this is the bellboy ,I am sorry to trouble you , we have a message/Fax /parcel for you,.can I bring it to your room now?对不起先生，我是行李生，很抱歉打扰您了，这里有您的一个留言/xxx/包裹给您，现在我方便送到您房间吗？10．What is your friend’s name?您的朋友叫什么名字？11．What month is it?现在是几月？12．What can I do for you, please?你需要什么？13．What time are you ing back?您打算什么时候回来？14．Would you please tell my friend I am here?请您告诉我朋友，我在这里，好吗？15．Would you mind mailing this letter for me?您能替我寄这封信吗？16．Will you do me a favor?帮我个忙好吗？17．Can you tell me where is HEALTH CLUB/ OPERA HOUSE?你能告诉我健身房/演艺馆在哪里吗？18．What day is it today?今天是星期几？19．What is the date today?今天是几号？20．What would you like to eat?您喜欢吃点什么食物？21．What is your address?您要到的具体地址是什么？22．How far is it to the Shen zhen/Guang zhou?到xx或xxx有多远？23．I’d like to see your manager, please. 我想见你们经理。
酒店礼宾部常用英语汇编重要词汇:礼宾部 Concierge行李生 Bell man门童 Doorman行李 Luggage行李架 Luggage rack行李存放处Luggage Depository行李车 Baggage trolley 司机 Driver电梯 Elevator洗手间 Toilet 机场 Airport火车站 Railway station 商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service 行李寄存 Check baggage 叫早服务 Morning call自助早餐 Buffet breakfast 往前直走 Straight on常用词汇:五星级酒店Five-star hotel前厅部Front office department总台 Front desk总机 Operator商务中心 Business center 游泳池 Swimming pool西餐厅 Western restaurant 中餐厅 Chinese restaurant 大堂吧 Lobby lounge桑拿 Sauna会议室 Meeting room停车场 Parking lot总经理 General manager经理 Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO]主管 Director领班 Supervisor楼层服务员Room waiter 总台接待 Receptionist 维修人员 Repairman 货币兑换change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care 请勿倒立Keep Top Side Up常用句子these your baggage? 这些是您的行李吗?this everything, sir? 这是全部东西吗，先生?I take them for you? 我来帮您拿好吗?me help you with your luggage.让我来帮您吧。
FREQUENTLY USED SENTENCES – Concierge1 DOORMAN GUEST RECEPTION⏹Good morning/afternoon/evening Sir/Madam, welcome to Days Hotel Suits HenganChongqing!早上/下午/晚上好，先生/女士。
欢迎光临重庆恒安戴斯大酒店。
⏹Welcome back Sir /Madam (in case it is a repeat guest)欢迎您再次光临，先生/女士（如果是回头客）⏹My colleague will show you the way (handing over to Bellman).我的同事会为您带路。
（转给行李员）⏹After you Sir/ Madam您先请，女士/先生。
⏹This way please!您这边请！⏹Please follow me, I will show you the way.请跟我来，我带您去。
⏹You are welcome! (after the guest said ―Thank You‖)不客气。
（在回答客人说“谢谢”时）2 BELLMAN ESCORTS TO RECEPTION⏹Good morning/Afternoon/Evening, Sir/ Madam, may I help you with your luggage?早上/下午/晚上好，先生/女士，需要我帮您提行李吗。
⏹How many pieces of luggage do you have?请问您有几件行李呢？⏹Are you a member of our hotel? —> If they are, please say welcome back请问您是我们酒店的会员吗？如果是，请说欢迎回来。
⏹After you Sir/ Madam您先请。
Concierge Useful Words&SentencesUseful Words礼宾部Concierge 行李生Bell man / Bell boy 门童Doorman 行李Luggage / Baggage行李架Luggage rack 行李存放处Luggage Depository 行李车Baggage trolley(小)/Cart （大）司机Driver 导游Tour guide 电梯Elevator 洗手间Toilet 机场Airport 火车站Railway station商场Shopping center 超市Super market 小费Tip 雨伞Umbrella 接机服务Pick-up service租车服务Limousine service 行李寄存Check baggage 叫早服务Morning call贵重物品Valuables 易碎物品Fragile objects 自助早餐Buffet breakfast往前直走Straight on 五星级酒店Five-star hotel 前厅部Front office department总台Reception / Front desk 总机Operator /One Touch Service Center商务中心Business centre 票务Ticket service 游泳池Swimming pool西餐厅Western restaurant/Fresh Café中餐厅Chinese restaurant大堂吧The Stream Lobby lounge / 医务室Clinic Room 瑜伽室Yoga Room桑拿Sauna /按摩Massage / 美容厅Beauty salon “融”水疗Rong Spa 健身中心Health Center会议室Meeting room 宴会厅Ballroom 经纬宴会厅Jingwei Hall停车场Parking lot 总经理General manager / 经理Manager值班经理Duty Manager 大堂迎宾员lobby hostess主管Supervisor / 领班Captain 楼层服务员Room attendant总台接待Receptionist /Guest Service Representative 维修人员Repairman换钱change money 明信片postcard 洗衣袋Laundry bag 小心轻放Handle with Care 请勿倒立Keep Top Side UpUseful Sentences1、Is this everything，sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
酒店礼宾部英语1酒店礼宾部英语重要词汇礼宾部 Concierge行李生 Bell man / Bell boy门童 Doorman行李 Luggage / Baggage行李架 Luggage rack行李存放处 Luggage Depository行李车 Baggage trolley司机 Driver导游 Tour guide电梯 Elevator洗手间 Toilet机场 Airport火车站 Railway station商场 Shopping center超市 Super market小费 Tip雨伞 Umbrella接机服务 Pick-up service / Limousine service 行李寄存 Check baggage叫早服务 Morning call贵重物品 Valuables易碎物品 Fragile objects自助早餐 Buffet breakfast往前直走 Straight on2酒店礼宾部英语常用词汇五星级酒店Five-star hotel前厅部 Front office department总台 Reception / Front desk总机 Operator / Service center商务中心 Business center票务 Ticket service游泳池 Swimming pool怡湖园西餐厅/ 西餐厅Lakeside Café / Western restaurant明珠中餐厅 / 中餐厅 Powerlone Pearl Restaurant / Chinese restaurant 大堂吧 Lobby lounge / 医务室 Clinic Room桑拿 Sauna / 按摩 Massage / 美容厅 Beauty salon宝龙会 Powerlong Club多功能厅 / 会议室 Powerlong Multi-Function Hall / Meeting room停车场 Parking lot总经理General manager / 经理 Manager大堂副理Assistant manager [AM]宾客关系主任 Guest relation officer [GRO]主管Director / 领班Supervisor楼层服务员 Room boy / Room waiter总台接待 Receptionist / 维修人员 Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up3酒店礼宾部英语常用句子Are these your baggage?这些是您的行李吗？Is this everything, sir？这是全部东西吗，先生？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？ / 让我来帮您拿吧。
酒店礼宾部常用英语(最全版)15页What’s your name? May I have your name?您贵姓? 请问您贵姓大名?Do you want some tea? Could you like some tea?您要喝茶吗? 请问您想喝茶吗?Over here, please. Could you come this way please?这边请。
请您往这边走好吗?* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.”(请稍候，我来帮您确认)，然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语(一)在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4. Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1. 自己要做什么事时，就使用May I ~ May I have your name, please?请问尊姓大名May I have your check-out time, please?请问您什么时候结帐离开?May I see your passport, please?请让我看一下您的护照好吗?May I know your nationality, please?请问您的国籍是什么?2. 麻烦客人时，可使用Could you ~Could you fill out the form, please?请您填写这张表格好吗?Could you write that down, please?请您写下来好吗?Could you draft the fax, please?请您写下传真的草稿好吗?Could you hold the line, please?请不要挂电话好吗?3. 询问客人的喜好或是做什么时，可使用Would you ~Would you like tea or coffee?请问您要喝茶还是咖啡?Would you like to take a taxi?请问您要搭计程车吗?Would you mind sitting here?请问您介意坐在这里吗** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast atthe hotel dining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
酒店礼宾部英语词汇和语句重要词汇:礼宾部Concierge 行李生Bell man / Bell boy门童Doorman 行李Luggage / Baggage行李架Luggage rack 行李存放处Luggage Depository行李车Baggage trolley 司机Driver导游Tour guide 电梯Elevator洗手间Toilet 机场Airport火车站Railway station 商场Shopping center超市Super market 小费Tip雨伞Umbrella 接机服务Pick-up service / Limousine service行李寄存Check baggage 叫早服务Morning call贵重物品Valuables 自助早餐Buffet breakfast往前直走Straight on常用词汇:五星级酒店Five-star hotel 前厅部Front office department总台Reception / Front desk 总机Operator / Service center商务中心Business center 票务Ticket service游泳池Swimming pool 西餐厅Western restaurant中餐厅Chinese restaurant 大堂吧Lobby lounge医务室Clinic Room 桑拿Sauna按摩Massage 美容厅Beauty salon宝龙会Powerlong Club 会议室Meeting room停车场Parking lot 总经理General manager经理Manager 大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO] 主管Director领班Supervisor 楼层服务员Room boy / Room waiter总台接待Receptionist 维修人员Repairman换钱change money 明信片postcard洗衣袋Laundry bag 小心轻放Handle with Care请勿倒立Keep Top Side Up常用句子1.Are these your baggage? 这些是您的行李吗?2.Is this everything, sir? 这是全部东西吗，先生?3.May I take them for you? 我来帮您拿好吗?4.Let me help you with your luggage. 让我来帮您吧。
礼宾部常用词汇部门英语：总经理General manager[GM] 大堂副理Assistant manager[AM] 总监Director 经理Manager 主管Supervisor 领班Captain/leader 前厅部Front office department 房务部Room division 市场营销部Sales&Marketing dept. 工程部Engineering dept. 餐饮部Food&Beverage dept. 客房部House keeping dept.财务部Finance dept. 人力资源部Human resource dept.保安部Security dept. 康乐部Recreation dept. PA部Public area礼宾部英语：礼宾部Concierge 门童Doorman 行李生Bellman 司机Driver 导游Tour guider 行李Luggage行李箱Suitcase 手提箱Briefcase 包Bag 行李牌Luggage tag 行李寄存牌Luggage 行李车Luggage trolley 行李房Store Room 行李架Luggage rack 行李寄存Keep \leave 雨伞Umbrella 贵重物品Valuables易碎品Fragile objects \Breakable tings 保险箱safe deposit box自助早餐Buffet breakfast 洗手间Toilet / WC/lavatory 火车站Railway station 超市Super market商场Shopping center 纪念品Souvenirs 香烟Cigarette 贵宾车服务Limousine Service五星级酒店Five-star hotel 电梯Elevator / Lift 机场Airport 小费Tip 接机服务Pick-up service 送机服务Drop off service 叫早服务Morning call 叫醒服务Wake up service 前台Front desk 总机operator 内线House call 外线Outside call 国际长途IDD（international direct dialing ）国内长途DDD(direct distance dialing )商务中心Business center 票务服务Ticket service 扫描scan 复印copy 打印print 翻译translate 西餐厅Western restaurant 中餐厅Chinese restaurant大堂吧Lobby bar 医务室Clinic Room 桑拿Sauna按摩Massage 会议室Meeting room 宴会厅banquet room停车场Parking lot/area 走廊Corridor 宾客服务Guest service[GS]前台接待Receptionist楼层服务Housekeeping维修人员Repairman 换钱Change money 明信片Postcard 洗衣Laundry service 小心轻放Handle with Care 请勿倒立Keep Top Side Up棋牌室chess 网球tennis 台球billiard 美发hair salon 设施设备facility 门锁lock 门闩bolt 总开关main switch 衣柜clost 衣架hanger 行李架luggage rack 健身中心fitness center 健身器材fitness equipment空调调节器air-condition control 室内游泳池In door swimming poor梳妆台dressing table 抽屉drawer 镜子mirror 台灯table lamp 灯罩lamp shade 遥控器controller 文具夹stationery holder 窗帘curtain 玻璃窗glass 阳台balcony 窗台window 落地灯stand lamp 烟灰缸ashtray 热水壶thermos bottle 开水boiled water 冰夹Ice tongs 冰桶Ice bucket 漱口杯gargle cap 茶杯tes cap 玻璃杯glasses cap 咖啡杯coffee cap 茶壶tea pot 勺子scoop 电热壶electric kettle刮胡刀razor 梳子comb 牙刷tooth brush 香皂soap 牙刷tooth brush 牙膏tooth paste牙签tooth stick洗发水shampoo 护发素conditioner沐浴液bath gel 润肤露lotion 浴帽shower cap淋浴花洒shower head 厕纸toilet paper roll 马桶closestool 小方巾handtowel 地巾bath mat 浴巾bath towel 面巾face towel 脚巾foot mat 浴缸bath tub浴袍bath robe 防滑垫non-slip pad 水龙头tap 拖鞋slipper 健康秤healthy scale 床头柜bed side 墙纸wall paper 地毯carpet 沙发sofa 保险箱safe deposit box 冰箱refrigerator 防毒面具gas mask 手电筒flash light鞋刷shoe brush 擦鞋布polishing cloth 鞋篮shoe basket 洗漱盆wash bason 地毯carpet 路由器router网线net work cable 剪刀scissors 充电器charge 垃圾桶ashcan服务指南hotel directory /hotel service information电源插座electronic outlet 吹风机hair dryer 开瓶器bottle opener 电风扇cooling fan 缝纫工具sewing kit 纽扣button 投影仪video projector 饮料beverage 饼干biscuit 苏打水soda water 红酒wine 矿泉水mineral water 啤酒beer 可口可乐coca cola 雪碧sprite 果粒橙orange fruit 方便面instant noodles 购物袋shopping bag洗衣服务laundry service 加床服务extra beds 租借服务borrowing things 失物招领lost&found 邮政服务post service 保姆服务a baby-sitter service 送餐服务room service 租车服务car rental service周一至周日Monday Tuesday Wednesday Thursday FridaySaturday Sunday一月至十二月January February March April May JuneJuly August September October November December常用句子Good morning\afternoon\evening,sir\miss\madam,Welcom to our hotel.早上\中午\晚上好，先生\小姐\女士，欢迎光临。
酒店礼宾部常用英语对话值得收藏集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）酒店礼宾部常用英语对话，值得收藏！泛瑞翻译一、门童英语Goodmorning, sir. Welcome to our hotel.早上好，先生，欢迎光临。
Goodafternoon, madam. Are you going to check in下午好，女士，您打算登记入住吗？Pleasecheck in at the reception desk in the lobby.请到大堂接待处登记。
Wouldyou like a taxi您想叫出租车吗？Whereare you going, sir先生，您打算去哪里？Ittakes about ten minutes by taxi.坐出租车大约要10分钟。
Just amoment, please. I’m sure a taxi will be available in a few minutes.请稍等，过几分钟就会有出租车的。
There’sparking space in the garage.停车场有空位。
Parkingis free for guests of the hotel.宾客免费停车。
If youdon’t know how to come back, give us a call.如果您不知道怎么回来，可以给我们打电话。
Have apleasant trip, sir.先生，祝您旅途愉快。
二、行李员英语May Itake your luggage for you我来帮您拿行李，好吗？Just amoment, please. I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。
Don’tworry, sir. Your luggage will be sent up at once.先生，别担心，您的行李很快就会送上去。
礼宾部常用英语用语1、Is this everything， sir？这是全部东西吗，先生？2、Here's the light switch．这是电灯开关。
3、Here's the closet and there's the bathroom．这儿是壁柜。
这儿是洗澡间。
4、It's very kind of you to do so．你这样做使我很感激。
5、And by the way， could I have a look at your room card？顺便问一句，我可以看一下您的房卡吗？6、How do you like this room？您觉得这个房间怎么样？7、It's also quite spacious．房间也很宽敞。
8、Please sign your name here．请您在这里签名。
9、By the way，I'd like to tell you that the check-out time is 12∶00 noon，sir．先生，顺便告诉您，结账后离开旅馆时间是12点。
10、Have you used any hotel services this morning or had breakfast at the hoteldining room，Mr.．Green？格林先生，今天早晨您是否用过旅馆服务设施，或在旅馆餐厅用过早餐？11、At what time would you like us to call you tomorrow morning？您想让我们明天早上什么时候叫醒您？12、That means that I'll have to be on the road by 7 o'clock at the latest．就是说我明天早晨最迟也要7点钟上路。
13、Will you pay by credit card？您准备用信用卡支付吗？14、No, if there is, I’ll it to you in time.没有。
如果有的话，我会及时给你送来的。
15、Here is a telegram for you. 这儿有一封你的电报。
16、I want to borrow China Daily of these days. 我要看这几天的《中国日报》。
Please get some copies of China Pictorial for me. 请拿几份《中国日报》给我。
17、All right, I'll get it for you right away. 好的，我就去拿。
18、Pardon me for interrupting. 对不起打扰你们了。
19、Please excuse me for coming so late. 请原谅我来迟了。
20、I'm sorry I was so careless. 很抱歉我太粗心了。
21、May I know who I’m talking with?(打电话时用) 请问您是哪位？22、Is there anything else I can do for you, madam? 这儿需要我帮忙吗？23、Don’t worry, madam. We’ll see to it.夫人，别担心。
我们会照顾它的。
24、I’ll report it to my manager.我将向我的经理汇报。
25、Yes, certainly, just leave it to us, sir.当然。
您就将这件事留给我们去做吧。
26、Glad to be of service. Please feel free to contact us anytime.很高兴为您服务。
有需要请随时通知我们。
27、I’m sorry I cannot guarantee, but I’ll do my best.对不起，我不能保证，但我一定会尽我全力去做。
28、My pleasure, I’m happy everything was to your satisfaction.这是我的荣幸，我很高兴一切都能令您满意。
29、Sorry, I have to go. Nice talking with you.对不起，我不得不走了。
很您谈话很开心。
30、There is no hurry, sir. Take your time. 先生，时间充足，请您慢慢……31、What kind of rooms(foods) would you like to have?您需要什么样的房间（吃什么样的菜）？32、How do you like Chinese food? 您喜欢中国菜吗？33、I’ll look into the mater right away. 我马上去处理这件事情。
34、I’ll send someone up to your room right away. 我马上派人到你的房间去。
35、You may pay in cash or with credit card. 您可以付现金也可以用信用卡。
36、The room is too hot. Is there any air-conditioning in this hotel?房里太热，饭店有空调设备吗?37、Why isn't cool air turned on in such a hot day? I can't stand the heat.那在这样热的天气里为什么不开放冷气呢?我热得受不了。
38、The room is very hot, and besides there are some mosquito’s. Can you do anythingto it?房间里很热，还有蚊子，请想想办法。
常用短语礼宾部Concierge行李生Bell man / Bell boy门童Doorman行李Luggage / Baggage行李架Luggage rack行李存放处Luggage Depository 行李车Baggage trolley司机Driver导游Tour guide电梯Elevator洗手间Toilet机场Airport火车站Railway station商场Shopping center超市Super market小费Tip雨伞Umbrella接机服务Pick-up service租车服务Limousine service行李寄存Check baggage叫早服务Morning call贵重物品Valuables易碎物品Fragile objects自助早餐Buffet breakfast往前直走Straight on常用词汇五星级酒店Five-star hotel前厅部Front office department 总台Reception / Front desk总机Operator / Service center 商务中心Business center票务Ticket service游泳池Swimming pool西餐厅Western restaurant中餐厅Chinese restaurant大堂吧Lobby lounge / 医务室Clinic Room桑拿Sauna / 按摩Massage / 美容厅Beauty salon多功能厅/ 会议室Powerlong Multi-Function Hall / Meeting room 停车场Parking lot总经理General manager / 经理Manager大堂副理Assistant manager [AM]宾客关系主任Guest relation officer [GRO]主管Supervisor / 领班Captain楼层服务员Room boy / Room waiter总台接待Receptionist / 维修人员Repairman换钱change money明信片postcard洗衣袋Laundry bag小心轻放Handle with Care / 请勿倒立Keep Top Side Up常用句子Are these your baggage?这些是您的行李吗？May I take them for you? / Let me help you with your luggage.我来帮您拿好吗？/ 让我来帮您拿吧。
I hope I'm not disturbing you.我希望没有打扰您。
Just a moment, madam. I'll bring them to you right away.等一会儿，夫人。
我马上送来。
The bellboy will show you to your room, sir.先生，行李生会送您到房间的。
Here is your room key.给您房间钥匙。
You may[can] leave your luggage in the Concierge.您可以把行李放在礼宾部。
Would you like to check your luggage here?您要寄存行李吗？Don’t worr y, your luggage will be sent up at once.别担心，您的行李很快就会送上去的。
When you check out, please call NO.34and we’ll help you with your luggage immediately.如果您要退房，请致电34，我们将马上帮您运送行李。
May I know your room number? / What's your room number, please?您能告诉我您的房间号吗？Do you mind if I put your luggage at here?我把您的行李放在这里好吗？Would you like me to call a taxi for you? / Would you want a taxi?你需要我为你叫一辆出租车吗？/ 需要出租车吗？About 30 minutes by taxi from here to Airport.从这里到机场大概需要30分钟。
I'm sorry to have kept you waiting ./Sorry to have kept you waiting对不起让你久等了。
