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外贸英语函电(第二版)第十三章

索赔信函书写

书写抱怨、索赔信函时，不妨开门见山出原先双方同意的条件，然后列举事实以表示有何不满，以及为什么不满，最后提出解决的方法。内容应明确、清楚、有理，语气要简洁、坚决。避免使用愤怒和使对方过于难堪的措辞（除非你所抱怨的问题反复发生，且多次投诉而毫无结果）对于抱怨、索赔信函，最得要的是给予及时、迅速和明确的答复。若问题出现确属自己的责任，应立即设法纠正或谋求解决的方法，保持同客户友好的合作关系；若一时没有定论，也应先回复来信，告知对方正在调查，设法弥补；万一遇到不合理的要求应心平气和、态度礼貌指明，以求给对方留下良好印象，促使问题尽快解决。
关于质量低劣的索赔信
Dear Sirs,
The green beans under S/C No. AB046 dispatched on November 4, 2008 arrived at our port yesterday. The Commodity Inspection Bureau has carefully examined the quality of the beans, and we regret to say that they found it is far below the standard stipulated in the S/C. The covering Inspection Certificate is going to be airmailed to you as soon as it comes to hand. We hope you will look into the matter at once and take immediate measures to correct the mistakes and ensure that nothing like this will happen in the future. The inferior quality of these beans has caused considerable difficulty to us and it is hard for us to dispose of it, even at a rather low price. We think we can reserve the right to lodge a claim against you for the loss we have suffered.

外贸英语函电 Chapter 13 ppt

Background Knowledge
Notes to Sample Letters
Sentence Bank
Insurance is a risk transfer mechanism. The individual or the business enterprise can shift some uncertainty of risk to the insurance company who the individual or the business enterprise pays premium to. Insurance is provided to cover almost any kind of happenings that may result in loss. Its purpose is to provide compensation for those who suffer from loss or damage. So it is also called a contract to restore to their original position which a person who suffers loss is in.
The first paragraph is to express thanks for the previous letter of insuring the goods and make confirmation of the goods insured.
Chapter 13
Lead Learning - in Objectives
Background Knowledge
Notes to Sample Letters

英文函电 Unit 13 装运

For some special reason we request you to advance shipment of the consignment under order No.579 from October to September.（由于某种特殊情况，我们要求你方将579号订单项下货物的装运期从10月提前到9月。）（2） As we are in urgent need of the goods, we find it 陈述事 necessary to stress the importance of making 实，说 punctual shipment within the validity of the L/C. 明理由（由于我们急需这批货，所以我们认为有必要强调在信用证有效期内按时装货的重要性。）（3） In case you should fail to effect delivery in April, we 表明我 will have to lodge a claim against you for the loss 方观点 and reserve the right to cancel the contract.（如果或建议你们4月份尚不能交货，我们只好向你方提出损失索及愿望赔并保留取消合同的权利。）
Unit 13 Shipment 装运
13.2 Writing Skills（写作技巧）
进口方给出口方的装运信函的写作步骤及常见表达方式：写作步骤表达方式 We refer to Contract No.CT8898 signed between us on 20th December, 2004 for 1 000 metric tons of cotton, which is stipulated for shipment in March, 2005.（2004年12月20日签订的CT8898号合同规定， 1 000公吨棉花原定于2005年3运。）

对外经贸函电课程课件 Unit 13 Agency

请允许我方不揣冒昧的致电你方，询问你方是否有意委托我方做你方产品的独家代理以扩展你方IBM笔记本电脑对我们国家的出口贸易。
There is a growing demand here for computers, especially for notebook computers, and the prospects are really excellent for good quality computers at competitive price. If you are not already represented here, we should be interested in acting as your sole agent.
We shall be pleased to learn that you are willing to accept the sole agency on these terms. Yours truly,
Letter-14(2) (Importer asks for sole agency)
Sincerely yours,
1. staff
The people who work for an organization, esp. a school or business指全体工作人员（其中不免也有工人，但主要指“全体职员”） The school’s staff is excellent.这所学校的教职员很优秀。 We now employ a staff of 100.我们现在雇了100名员工。 He is in charge of about 25 staff.他负责管理约25名员工。 It’s good to have you on the staff. 很高兴你成为我们的职员。

商务英语函电 Unit 13

(To be continued)
(2nd page )
Shipment: June, 2016 Payment: by an irrevocable L/C in our favor payable by draft at sight
This is the best price we can offer at present. You would benefit by ordering now, as there is every indication that the prices are rising. If you think our price meets your requirements, please let us have your order at an early date.
Yours faithfully,
Dear Sirs,
Thank you for your inquiry of May 2.
In compliance with your request, we are making you an offer，subject to our final confirmation as follows: Commodity: “Silik” brand basketballs, Art. No. DF322 and Art. No. EF331, equally assorted Quantity: 1 800 PCS Price: US $ 26.5 per piece CFR Vancouver
04 Useful expressions
Useful expressions
We have received your letter of May 1 inquiring about our silk carpets. Thank you for your interest in our range of computers. We shall be glad to supply your requirements. Please reply as soon as possible because we don't have sufficient stocks. Please reply ASAP since supplies are limited.

Unit 13 Packing《外贸英语函电》PPT课件

inside.灯没有开，里面的东西我也看不见。
Notes
2.Products that are packed in such a way as to catch the consumer’s eye will help to sell.用那种足以引起消费者注目的方法加以包装的产品将有助于销售。
意 • to provide information
about 提供信息 • to provide convenience 提
供方便 • to come to realize 开始认
识到
• undergo v.经受 • rough handling 野蛮装卸 • give attention to 注意 • in a cking is an art.” “Packing or container is part of the product.” “Packing should help identify the product inside.”“包装是一门艺术。”“包装或容器是产品的一部分。”“包装应该有助于识别里面的商品。”
Text B
（A） Dear Sirs，
Re：Trip Scissors In reply to your letter of August 10 inquiring about the packing of the captioned goods，we wish to state as below. Our exported Trip Scissors are packed in boxes of one dozen each， 100 boxes to a carton.The dimensions are 17 cm high，30 cm wide and 50 cm long with a volume of about 0.026 cubic meter.The gross weight is 23.5 kg.，the net weight being 22.5 kg..As to shipping marks outside the carton，in addition to the gross，net and tare weights，the wording “MADE IN CHINA” is also stenciled on the package.Should you have any special preference in this respect， please let us know and we will meet you to the best of our ability. Taking this opportunity，we would like to inform you that we used to pack our scissors in wooden cases but after several trial shipments in carton packing，we found our cartons just as seaworthy as wooden cases.Besides，cartons are less expensive，lighter to carry and cost lower freight.So nowadays more and more clients are preferring carton packing to wooden case packing.We trust that you will agree to our opinion and accept our carton packing. We thank you in advance for your early reply.

商务英语函电unit 13 social letters

As was recently announced, Robert Dodson, our executive vice-president, will be installed then as president of the Chamber of Commerce for the coming year. A cocktail reception at seven o'clock will be followed by dinner and dancing. Will you please let me know by December 29 whether you will attend. I will be glad to see you there. Cordially
I talked to Bill first thing this morning and attempted to mend my fences there, but I feel a great deal worse about what I did to you. The luncheon was delicious, and the first two hours were delightful. I hope you will someday be able to forgive me for blighting the last half-hour. Your friend,
Accepting an Invitation
Mr. and Mrs. John Smith accept with pleasure the kind invitation of Mr. and Mrs. Andrew K.K. Wang to a dinner at eight o'clock the fifth of July New Asia Hotel 100 Deep Water Bay Road Hong Kong

《国际商务函电双语教程》chapter 13

the basic knowledge of agency
Agency is one of the usual practices in the international trade. Except negotiating directly to come into business, the exporters and the importers can also choose a reliable firm as their agent. One important reason why the exporters look for foreign agents is that they are familiar with local market and the end-users. What’s more, the exporters can also take advantage of the agent to help them explore, strengthen and extend world market.
2. Ordinary agent: An agent does not have the sole/exclusive rights of selling commodities in a certain area, but the entrusted by the principal to promote sales of commodities on the basis of commission;
BACKGROUND INFORMATION
the basic knowledge of agency
An agent acts on behalf of the other. The party for whom an agent acts is the principal. Agents ordinarily have authority to bind their principals. Agents may enter into contracts on behalf of their principals. And, principals are liable for the tortious acts committed by agents within the scope of their agency.

Unit 13 Insurance 外贸函电课件

m n. 保险费保险费回扣保险费率表额外保险费 premium rebate premium tariff extra premium
1) 保险费是根据投保险别的保险费率计算的。 The premium is calculated according to the premium rate or rates for risks to be covered. 2) 此种险别的保险费率是百分之一。 This risk is coverable at a premium of 1%. 3) Insurance of the goods is to be covered by us for 110% of the CIF value, and any extra premium for additional insurance, if required, shall be borne by the buyers. 货物的保险将由我方以CIF价的110%投保。如果要求投保附加险，额外保险费将由买方自理。
Unit Thirteen
Insurance
Liu Yanping
Contents
1 2 3 4 5
Brief Introduction
Writing Steps
Language Points
Useful Sentences Practice
I. Brief Introduction
Think about: Why insurance is important in foreign trade? To protect the goods against possible loss in case of sea perils.
I. Brief Introduction

外贸函电Unit 13 Agency

1.on a commission basis 以佣金形式 2.appeal to 吸引 3.market prospects 市场前景
Letter 4
on Arrangement of Commodity and District for Exclusive Sales
1.sole distributor 独家经销商
事成为可能 e.g. The heavy snow make it possible for
British people to have a white Christmas.
Useful Expressions
On Agency
请求担任代理
• offer our services as your agent • be interested in becoming/ acting as
Introduction
• Matters to be covered may include all or some of the following:
• The nature and duration of the agency (e.g. sole agency);
• The territory to be covered; • The duties of agent and principals; • The method of purchase aห้องสมุดไป่ตู้d sale.
1.termination 终止 2.dispense with sth./sb. 用不着，摆脱 3.incidental to 伴随发生
Letter 6
Agreeing to Renewal of a Sole Agency Agreement

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Dear Sirs:
We are pleased to inform you that your order of 8000 bottles of grape wine is ready. We shall pack them in cartons because cartons are comparatively light and compact, more convenient to handle. Furthermore cartons will prevent pilferage, for the traces of pilferage will be more in evidence. We have enclosed a photo of packed sample for you.
Part I

Lead in

Packing is of particular importance in foreign trade because goods have to travel long distance before reaching their destination. Goods must be well packed in every process of international trade so that the business can go on smoothly. Hence, packing is one of the key terms in business communication and negotiation. Generally we divide packing into transport packing (or outer packing) and sales packing (or inner packing). Dealers should choose different packing containers according to the material of the goods. Packing Containers: Bag: May be made of strong paper, linen, canvas, rubber, etc. Sack: A large bag of strong, coarse material for holding objects in bulk, commonly used for powder and granular materials. Carton: Made of light but strong cardboard or fiberboard, widely used in export packing because it is light, cheap and resilient. The carton is double walled or triple walled. Case: A strong container made of wood used for small, heavy items. Box: A small case, which may be made of wood, cardboard or metal. Crate: A slatted wooden case not fully enclosed, used for storing or shipping, usually used for large and heavy objects like machines. Drum: A cylinder-shaped container for carrying liquids, chemicals, paint, powders, etc., made of metal, wood or cardboard.
Part II Writing skills
Step 1: To inform the buyer that the order is ready Step 2: To show the details in packing Step 3: To express the hope of buyer’s confirmation
国际商务函电（第二版）
主编：李宏亮
出版社：对外经济贸易大学出版社
Unit 13 Packing
国际商务函电（第二版）
Study Aims
◆ 应知目标 1. To know the functions and types of packing 2. To know the requirements of packing in international trade. 3. To know the writing steps of a letter of packing. 4. To know the knowledge of “Lead in” Part. 5. To know the knowledge of “Bust IV
Case 1
Cases study
Task description
Alan, the salesman from Shanghai Aosong Wine Trade Co., Ltd (herein called A Co., ltd), will inform the buyer-Rare Wine Trade Co., Ltd. (herein called B Co., ltd) that their order is ready and the wine will be packed in cartons.
Part IV
Case1
Cases study
Business background
Sender’s information: Name: Alan Company: Shanghai Aosong Wine Trade Co., Ltd. Add: 1588 Lian Rd Minghang, Shanghai, P.R.China 310000 Tel: 0086-021-54889999 Fax: 0086-021-54886999 Website: Email: magic@ Business scope: grape wine Overseas markets: Europe, Asia
Part III Key Sentence Patterns
1. The next thing I'd like to bring up for discussion is packing. 2. We'd like to hear what you say concerning the matter of packing. 3. You'd like to know something about the packing of the drugs. Is that right? 4. The packing must be strong enough to withstand rough handling. 5. We have especially reinforced out packing in order to minimize the extent of any possible damage to the goods. 6. These goods didn't sell well merely because of the poor packing. 7. We agree to use cartons for outer packing. 8. The piece goods are to be wrapped in Kraft paper, and then packed in wooden cases
Hints
◆ inform them the order is ready ◆ give the packing way ◆ explain the reasons for this kind of packing way ◆ enclose a photo of packed sample ◆ ask about other special requirement
Case 1 Specimen letter 1
Key: From: magic@ (A Co., Ltd.) To: cholegirl@ (B Co., Ltd.) Date: May 8, 2013 Subject: packing Attachment: a photo of packed sample

Part IV
Case2
Cases study
Business background

We hope you will accept our carton packing and assure you of our sincere cooperation.

Please let us know if you have special requirement.
Yours Sincerely, Alan A Co., Ltd .
Part IV
Case1
Cases study
Business background
Recipient’s information: Name: Chloe Company: Rare Wine Trade Co., Ltd. Add: 115 Berk St Salt Lake City, USA, Tel: 1-801-994243 Fax: 1-801-994253 Website: . Email: cholegirl@ Business scope: wines Overseas markets: Europe, America, Asia, Africa