商务英语口语：迎宾

酒店迎宾服务英语口语1) How many persons, please?请问有几位呢?2) Where would you prefer to sit?您喜欢坐在哪里?3) I’ll show you to y our table.我来为您领位。

4) This way, please.这边请。

5) Is this table fine? /How about this table?这张台如何?6) A waiter/waitress will come soon to take your order. 服务员很快会来为您写菜单。

7) Do you have a meal voucher/ breakfast voucher?您有餐券/早餐券吗?迎接有预订的客人1) Do you have a reservation?请问您有预订吗?2) May I have your name ,please?请问您贵姓?3) We are expecting you.我们正恭候您的光临。

4) I’m afraid the table you reserved is not ready yet.恐怕您预订的餐位还没有准备好。

5) I’m afraid that we let another guest sit at your table since you did not arrive at the reserved time.因为您没有按照预订的时间来，所以我们将座位安排给另外一位客人了。

6) Would you mind waiting until it is free or would you prefer another table?您介意等会儿吗?或者您去另外一桌好吗?请客人稍后1) We can seat you very soon.我们很快就会安排您入座。

2) It may take about 15 minutes.可能需要 15 分钟才有空位。

商务英语礼仪接待情景对话Business English Etiquette Reception Scene DialogueCharacters:John - Businessman from the United StatesWang Li - Businesswoman from ChinaReceptionist - Hotel receptionist(Scene: A hotel lobby in Shanghai, China. John is waiting at the reception desk to check-in. Wang Li approaches him.) John: Good morning, I would like to check-in. My name is John Smith, and I have a reservation.John: Of course, here it is.(John hands over his passport to the receptionist.)Wang Li: Excuse me, Mr. Smith. I couldn't help but overhear that you have a reservation at this hotel. I'm also here for a business trip. My name is Wang Li. Nice to meet you.John: Hello, Ms. Wang. Nice to meet you too. Are you also checking-in at this hotel?Wang Li: Yes, I am. It's always more pleasant to stay at the same hotel as someone familiar, especially when traveling abroad.Receptionist: Mr. Smith, I have found your reservation. You have booked a deluxe room for two nights. We hope you will enjoy your stay with us. Here are your room key cards.John: Thank you. Can you also provide me with some information about the hotel facilities and any services available?John: That sounds great. Can I also arrange for a wake-up call tomorrow morning at 7 am?Receptionist: Absolutely, sir. We will make sure a wake-up call is set for 7 am tomorrow morning. Is there anything else I can assist you with?John: No, thank you. I appreciate your help.(Wang Li approaches John.)Wang Li: Mr. Smith, may I suggest having dinner together tonight? I know a great restaurant nearby. It's an opportunity for us to exchange ideas and get to know each other better.Wang Li: How about 7 pm? The restaurant is only a short walk from here. I can meet you in the lobby.John: Perfect. I'll see you at 7 pm.Wang Li: Great! It's settled then. I look forward to our dinner and discussing business opportunities.John: Likewise, Ms. Wang. Thank you for inviting me. I'llsee you later.(Wang Li and John exchange business cards.)(Scene: Later that evening, at a restaurant in Shanghai.)Wang Li: I hope you enjoyed your day, Mr. Smith. Shanghai is a vibrant city with many opportunities for business.John: I've heard that before. I believe shared meals can create a bond between business partners beyond the purely professional aspect.Wang Li: Absolutely, Mr. Smith. In China, we value personal connections and trust before engaging in business partnerships.John: I agree. Trust is crucial in business, and building relationships is a vital aspect of achieving that trust.Wang Li: I'm glad we share the same understanding, Mr. Smith.I believe our dinner tonight will contribute to a fruitful business collaboration.John: I couldn't agree more, Ms. Wang. I look forward to working together in the future.(The conversation continues as they enjoy their meal.)NOTE: This dialogue demonstrates a business Englishetiquette reception scene in a hotel setting. It highlights the importance of introductions, showing courtesy to one another,making reservations, asking for help or services, and building relationships through shared meals. The dialogue promotes cross-cultural understanding and showcases the significance of trust in business relationships.。

2-1机场迎宾G reetings at the airportA: 先生，请问您是从伦敦来的泰莱克教授吗？Excuse me, sir; is this Prof. Tallack from London?B: 是的，我是伦敦大学亚非学院的乔治泰莱克。

我要是没认错的话，您一定是戴小姐？Yes, I’m George Tallack from the School of Oriental and African Studies, University of Londo n.You must be Miss Dai, if I’m not mistaken.A: 是的，我叫戴嘉佳，海通集团人力资源部经理。

泰莱克教授，我一直在此恭候您的到来。

Yes, I’m Dai Jiajia, manager of Human Resources, the Haitong Group. I have been expecting you, Prof. Tallack.B: 谢谢您来机场接我。

这个机场太美了，绝对是顶尖的国际机场。

Thank you for coming to meet me at the airport. This is a fantastic airport, absolutely one of the top-notch international airports.A: 我很高兴在我的家乡接待您。

人人都说这是个一流的现代化国际机场。

欢迎，欢迎。

们非常高兴您能成行啊。

非常感激您不辞辛劳，在百忙中抽空来我海指导。

I’m very glad to have the pleasure of meeting you in my hometown. This is indeed a first-class international airport, as everybody says so. You’re welcome. We’re very happy that you made it in spite of the tiring trip. We’re very grateful that you took time from your busy schedule and came to Haitong to give us advice.B: 我一直希望能真正了解赫赫有名的“海通集团”，你们也给了我近距离了解中国企业的机会，我感激不尽。

接待外宾的常用的商务口语对话接待外宾的常用的商务口语对话导语：下面是小编为您收集整理了接待外宾的商务英语口语对话，属于非常实用商务英语口语，欢迎阅读!接待外宾的常用的口语对话：A: Excuse me, are you Mrs. Green from England?请问,您来自英格兰的格林小姐吗?B: Yes, I am.是的。

A: I'm pleased to meet you, Mrs. Green. My name is Myra. I work in Beijing Institute of Technology. I came here to meet you.很高兴见到你，格林小姐，我叫Myra，在北京理工大学工作。

我是来接你的。

B: How do you do?你好A: How do you do?你好B: It's kind of you to meet me at the airport.你能来机场接我真是太好了。

A: Welcome to Beijing. Is this your first time in China?欢迎来北京，这是你第一次来中国吗?B: No, I have visited China several times, but it's my first visitto Beijing and I think it's a great honor to be invited to your beautiful city.不是，我来中国已经很多次了，但这是我第一次来北京。

我很荣幸应邀参观北京这做漂亮的城市。

A: It's our pleasure to have you here. I hope you will have a pleasant stay here.也是我们的荣幸。

祝您在北京玩的愉快。

B: Thank you. I'm sure I will have a wonderful time here.谢谢，我确信我会在这里玩的很开心。

餐厅领位员英语口语(1)领位员仪表仪容要整洁端庄,站立于门口.(2)见宾客应面带微笑,主动打招呼"您好,欢迎光临","早上好","晚上好"等,对熟悉的客人要加上姓氏,以示亲切,尊重.(3)把客人引入餐厅,问清客人团队名称,是否预订过用餐人数,如无预订,要热情协助订餐,安排餐位.(4)走在客人左前方2—3步,不时向客人回头示意,保持好距离,以示礼貌和以免走失.(5)主动为客人拉椅,客人要坐下时,用膝盖顶一下椅子背,双手同时前送,使客人坐在离桌子合适的位置,一般以客人的前胸与桌边10—15cm为宜.迎宾领位小姐常用英语口语200句（试用）一．迎宾Greeting Guests1. Good morning, Sir. Welcome to ×× Food Center.先生，早上好！欢迎您到××饮食中心来！2. Good afternoon, Madam. This is ×× Food Center. May I help you?夫人，下午好！××饮食中心。

需要我为您效劳吗？3. Good evening, Miss Wang. Welcome to our Food Center. Have you made a reservation?王小姐，晚上好！欢迎光临本饮食中心。

请问有没有预订？4. Good morning, Sir. Have you had a reservation?早上好！先生。

请问订了座吗？5. Hello! ×× Food Center at your service.您好！××饮食中心竭诚为您服务。

6. Good evening, Ladies and Gentlemen. Welcome to our restaurant.晚上好，女士们和先生们！欢迎光临本餐厅。

ChapterⅡReceiving Clients(接机，参观产品,社交娱乐等）Background Knowledge (公司、人物介绍,对话情景）Susan Wang，sales manager of Sunshine Import & Export co. ltd and her secretary ，Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport。

一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L：Excuse me, sir。

Are you Mr. Johns from Global Trading Inc.，New York? J: Yes, I am。

You must be Diana Li from Sunshine Import ＆Export co. ltd?L: Yes，it’s my pleasure to meet you. Welcome to Shanghai。

Did you have a pleasant trip?J: Well, I enjoyed it very much。

L：Anyway it's a long way to China，isn't it？I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L：Great. Well, let’s go。

2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager。

商务英语日常口语900句商务英语在日常的商业交往中就像一把万能钥匙，能打开无数的机会之门。

今天，我就来和大家分享一些超实用的商务英语日常口语。

第一部分：商务会面1. "Nice to meet you. I'm [your name]. I've heard a great deal about your company."（见到你很高兴。

我是[你的名字]。

我久闻贵公司大名。

）比如，在一次商务酒会上，我走向一位潜在合作伙伴，满脸笑容地说：“Nice to meet you. I'm Tom. I've heard a great deal about your company. ”对方一听，就会觉得自己的公司很受关注，交流的氛围一下子就变得很融洽。

2. "How was your journey? Was it smooth?"（您的旅途如何？顺利吗？）想象一下，你去机场接一位外国商务伙伴，一见面就关切地问：“How was your journey? Was it smooth?”这就像在寒冷的天气里递上一杯热茶，让对方感受到你的热情和体贴。

3. "Let me introduce you to my colleague, [colleague's name]."（让我给您介绍一下我的同事，[同事名字]。

）在公司举办的商务洽谈会上，我拉着一位新客户，兴奋地说：“Letme introduce you to my colleague, Lisa. ”这是很常见但又非常必要的互动，就像搭建桥梁，把不同的人连接起来，促进业务关系的发展。

第二部分：商务洽谈4. "We are very interested in your product. Could you tell us more about its features?"（我们对您的产品很感兴趣。

酒店机场迎宾英语口语对话第一篇：酒店机场迎宾英语口语对话酒店机场迎宾英语口语对话eceiving Guests at the Airport 机场接待客人常用英语口语对话Guest(G): Excuse me, are you the Fortune Hotel airport rep.? Airport Representative(AR): Yes, Mr...? G: Im Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, Im here to meet you.Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine.Is this your first visit to China, Mr.Hilton? G: Yes.Its my very first.Im looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you.Im sure I will.AR: Is this all your baggage? G: Yes, its all here.AR: We have a car over there to take you to our hotel.G: Thats fine.AR: Let me help you with that suitcase.Shall we go? G: Yes, thank you for all your trouble.AR: No trouble at all.This way, please.第二篇：机场接待客人常用英语口语对话 )一．Receiving Guests at the Airport 机场接待客人常用英语口语对话Guest(G): Excuse me, are you the Fortune Hotel airport rep.? Airport Representative(AR): Yes, Mr...?G: I’m Robert Hilton from the American Andrew Rice Origin Foundation.AR: My name is Su Hui, I’m here to meet you.Welcome to Shanghai!G: Glad to meet you.AR: The pleasure is mine.Is this your first visit to China, Mr.Hilton?G: Yes.Its my very first.I’m looking forward to seeing your beautiful country.AR: I hope you will have a pleasant stay here.G: Thank you.I’m sure I will.AR: Is t his all your baggage? G: Yes, it’s all here.AR: We have a car over there to take you to ourhotel.G: That’s fine.AR: Let me help you with that suitcase.Shall we go? G: Yes, thank you for all your trouble.AR: No trouble at all.This way, please.句型操练You must be our long-expected guest, Mr.X from the U.S.您一定是我们盼望已久的客人，从美国来的X先生吧！Very nice/glad/pleased to meet you.幸会I'm delighted to meet you at last.很高兴终于见到您了。

商务英语来访客户接待口语练习商家客户能大老远来拜访就代表着对公司或公司产品的重视, 所以一定要礼貌的表示感谢, 以表示你对他们的尊重。

首先感谢对方远道而来。

如果是正式的访问团, 你可以说:“It is an honor and privilege to receive a visit from such a distinguished group(能够接待各位贵宾的来访, 真是我们的荣幸)”；如果是非正式的, 你就说：“We would like to thank you for comin g to visit our company(感谢前来访问本公司)”就足够了。

接下来, 为了表示欢迎, 你可以说:“Let me cordially welcome you to our company”或“I would like to extend a warm welcome to you all”。

另外, 出于礼貌, 你还可以跟他们说:“We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.”整段欢迎辞就是:It is an honor and privilege to receive a visit from such a distinguished group, we would like to thank you for coming to visit our company and I want to extend a warm welcome to you all.We will do our best to make your visit a comfortable one.Please feel free to ask us any questions you may have.很荣幸能接待这么一个杰出的团体前来参观, 我们感谢你们来参观我们公司, 我想向你们大家表示热烈的欢迎。

1.初级商务英语口语之机场接待对话1.商务建议接待时，应当着装正式，热情主动，并提出为对方拿行李，以显示你对客户的关心。

此外，熟记一些接机时的常用句型并加以活用也是至关重要的，如：i am here to meet you或did you have anice flight?2.商务英语情景对话a:excuse me, but are you mr blake from chicago?对不起，您是来自芝加哥的布莱克先生吗?b:yes,iam.是的，正是。

a:i am from d&b company,i am here to meet you,my name is li fei.我是d&b公司的，我来接您，我的名字是李飞。

b:how do you do, mr.li? i'm glad to meet you!你好，李先生，很高兴认识您。

a:i glad to meet you, too. welcome to beijing!我也是。

欢迎来到北京!b:i thank you! it's very nice of you to come and meet me.谢谢，您前来接我真是太感谢了。

a:you are welcome.oh,let me help you with your baggage.不客气，哦!让我来帮您拿行李吧!b:thanks a lot!非常感谢!a:did you enjoy flight? mr.blake?旅途愉快吗，布莱克先生?a:how long did the flight take?飞机飞了多长时间?b:13 hours non-stop.连着飞了13个小时。

a:i think you must be exhausted. so hope you have a good rest aftersuch a long trip!我想您一定累了，希望您长途旅行后好好休息一下!b:thank you!谢谢!a:it's our pleasure to have you here.i hope you will enjoy your stary here.很高兴您能来，希望您在逗留期间感到满意。

ChapterⅡReceiving Clients（接机，参观产品，社交娱乐等）Background Knowledge （公司、人物介绍，对话情景）Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport.一，Meeting the Guest1．At the airport.Miss Li is meeting Fred Johns.L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant tripJ: Well, I enjoyed it very much.L: Anyway it’s a long way to China, isn’t it I think you must be very tired.J: But I will be all right by tomorrow, and ready for business.L: Great. Well, let’s go.2．Introducing the Guest to the Superior.Miss Li is introducing Mr. Johns to Susan Wang, the sales manager.L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang.W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here.J: Thank you. I have been looking forward to this trip.W: We’ll do everything we can to accommodate you and make you comfortable.J: You are so nice. I hope we’ll have a good cooperation.W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company.J: Good idea. Let’s go.二，Client Reception1．Introducing the company.Miss Wang and Miss Li are introducing the company to Mr. Johns.W: Here is our company, Sunshine Import & Export co. ltd.J: Yes, I’ve heard the company for a long time.W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line.We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers.L: Yes, and we always take customers first.J: Great. Do you have any new productsW: Yes, it is researched by our Research and Development Department. I think it will be the best-selling lines.J: Wonderful. Can I have a look at these new productsW: Of course, Miss Li will show you around the different departments of our country, and then we will visit the products.2．Introducing the department.L: Follow me please, Mr. Johns. This is our marketing department.J: Looks great.L: Yes, Marketing department mainly advertises and markets products. And this way, this is our Research and Development department.J: I’ve heard a new kind of chemical product has been developed by thisdepartment.L: Yes, this department is very important for the company. It is called “heart” of the company.J: Do you have Dispatch departmentL: Of course, please turn right, and this is our Dispatch Department, which is responsible to send goods to customers. And we have a great After-sales department.J: It means whatever problems we have after sales, we can get help from this department.L: Yes, we always take customers as our Gods. Our after-sales service is perfect.3．Introducing the products.Miss Wang and Miss Li are introducing the products to Mr. Johns.W: Mr. Johns, now let me show you around our product exhibition room. J: I can hardly wait to visit the products.L: This way, please.W: Ok, we are in the product exhibition room. Our latest products are exhibited here.L: Yes, in a word, our products have the excellent qualities and reasonable prices. We have 5-year warranty and the best service conditions. You can rely on us.J: I am really interested in Type 1 &2. Would it be possible for me to have a closer look at your samplesW: Of course, please.(Mr. Johns is study the samples carefully.)J: Now I can’t wait to consult the details of the contract.三，Social Activities1．Appointment and Visiting.Mr. Johns has an appointment with Mr. Chen, the general manager of the company at 2 o’clock in the afternoon. He’s in waiting room now. Miss Li, the secretary, is receiving Mr. Johns.L: Mr. Johns, may I help youJ: I would like to see Mr. Chen.L: Do you have an appointmentJ: Yes, he knows I’m coming. Our meeting is set for 2 o’clock.L: Please wait for a moment.(Miss Li is telephoning to Mr. Chen. Mr. Chen confirm s the appointment with Mr. Johns)L: Well, Mr. Johns, Mr. Chen is waiting for you. Wish you have a good time. J: Thank you! Have a good day.(Mr. Chen is having a meeting with Mr. Johns)C: Nice to meet you, Mr. Johns.J: Nice to meet you, Mr. Chen.C: Do you have a good time hereJ: Yes. Thank you for such a thoughtful arrangement for me. Shall we make a time for our business talkC: You are a man of action, Mr. Johns. I’d like to invite you to a dinner party at the Grand Hyatt Hotel at 7 o’clock in this evening. After the dinner, we’ll make a time for our business talk. Ok？J: Thank you for your kindness. I’ll be delighted to arrive on time. C: See you later.J: See you.2．Giving a Banquet.Mr. Chen is holding a banquet for Mr. Johns. Mr. Guan, the manager ofResearch and Development, Mr. Xiao, the finance department manager, Miss Wang, the sales manager, Miss Li, the secretary are all present.C: Mr. Johns, it’s a pleasure to have you here.J: It’s very kind of you to have invited me.C: Now. I’d like you to meet my friends. Allow me to introduce them. This is Mr. Guan, He is in charger of the Research and Development Department. This is Mr. Xiao. He is the finance department manager, and you know, Miss Wang, the sales manager, Miss Li, the secretary. They are with us evening. J: Oh, how nice. I am glad to meet you Mr. Guan and Mr. Xiao.G.&X. : Glad to meet you, too.J: It’s nice to see you again, Mr. Wang and Miss Li.W&L: Nice to see you again, Mr. Johns.C: Now, let’s be seated. This food is a Shanghai specialty. It’s very popular here. Help yourself, please.W: Make yourself at home and eat it while it is hot, Mr. Johns.J: Thank you. These dishes are all delicious. What’s the name of this C: It’s named Sautéed Shelled Shrimps. It tastes fresh, doesn’t it J: Yes, it’s wonderful. Thank you, Mr. Chen, what do we say in Chinese for “Bottoms up”C: We say “Ganbei”. I wish to propose a toast to our friendship and cooperation. Ganbei!ALL: To our friendship and cooperation. Ganbei.3．At the Export Commodities Fair.Miss Wang, the sales manager is taking Mr. Johns to visit the Export Commodities Fair.W: Mr. Johns, this way, please. The fair has been held once a year since 1990. Many visitors come to the Fair every year. And the number of visitorsis increased every year. This year the number is expected to be over 10,000.J: I am excited to be here. How crowded with the people.W: Yes. Be careful. The Fair has become very important in our foreign trade. There are about 20,000 new products on display. Many Chinese foreign trade companies come here and do both import and export business here.J: I suppose these products of the exhibition fair must be quite new in design. I am interested in looking around.W: Ok, let’s go.Notes:1．sales manager: 销售经理2．import: [im'pɔ:t] :n. 1. 进口，输入 2. 进口商品 v. 1. 进口2.输入 3.引进3．export: ['ekspɔ:t]: n. 1. 出口, 输出 2. 出口商品 v. 1.出口 2.输出4．Global Trading Inc.: Inc=incorporation 公司全球贸易公司5．accommodate: v. 1. 向…提供住处, 提供住宿2.使适应,使符合一致(to) 6．make sb. comfortable: 使某人宾至如归7．cooperation: [kəu.ɔpə'reiʃən] n. 合作,协作8．hear …for a long time: 久仰大名9．competitive: [kəm'petitiv]: adj. 竞争的，比赛的10. supplier: n. 供应商11. line: 行业12. Rongalite C 98 PCT in lumps 98%雕白块(块状)13. appreciate: [ə'pri:ʃieit] v. 欣赏，感激,赏识14. purchaser: ['pə:tʃəsə] 买方,购买者15. Research and Development Department: 研究和发展部门16. the best-selling lines: 畅销品17. marketing department: 市场部门18. Dispatch Department: 运输部门19. After-sales department: 售后服务部门20. exhibition: [.eksi'biʃən]: n. 展示, 展览21. warranty: ['wɔrənti] n. 保证,担保22. rely on: 依赖,依靠,对…放心23. confirm: [kən'fə:m] v. 确定，批准, 证实delighted to: 很高兴做..25. banquet: ['bæŋkwit]: 宴会,筵席26. in charger of: 对…负责27. be seated: 坐下28. Sautéed Shelled Shrimps: 水晶虾仁29. bottoms up: 干杯Useful phrases and sentences1.I am so pleased to have met you here.我很高兴在这里见到了你。

1.Excuse me. Are you Susan Davis from Western Electronics？对不起，你是来自西方电子公司的苏姗·戴卫斯吗？2.Yes，I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。

3.Pardon me. Are you Ralph Meyers from National Fixtures？对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？4.I’m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。

5.I’m Donald. We met the last time you visited Taiwan.我是唐纳德，上次你来台湾时我们见过面。

6.I’m Edwin. I’ll show you to your hotel. 我是爱德温，我带你去旅馆。

7.How was your flight？Was it comfortable？你坐的班机怎么样？还舒服吗？8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。

9.Did you have a good flight？你旅途愉快吗？10.Not really，I’m afraid. We were delayed taking off，and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。

11.How was your flight？你的航班怎样？12.Did you get any sleep on the plane？你在飞机上睡觉了吗？13.Mr. Wagner，do you have a hotel reservation？华格纳先生，你预订过旅馆吗？14.No，I don’t. Will it be a problem？不，我没有，会有困难吗？15.I don’t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。

酒店礼貌英语100第一篇：酒店礼貌英语100APPENDIX IHOTEL COURTESY ENGLISH酒店礼貌英语一、欢迎语：WELCOME1、Welcome to Intercontinental Changsha.欢迎光临长沙北辰洲际酒店。

2、Welcome to staying with us.欢迎入住我们酒店。

3、Comments and suggestions are welcome.欢迎多提宝贵意见。

二、问候语：GREETINGS1、How do you do? 你好（初次见面）。

2、How are you? 你好（熟客之间）。

3、Good morning(afternoon/evening),sir/madam.早上（下午、晚上）好，先生（夫人）。

4、Nice to see you.很高兴见到您。

5、Glad to meet you.很高兴遇见您。

三、祝愿语：WISHES1、Wish you a pleasant stay in our hotel.愿您在我们酒店过得愉快（客人刚入店时）。

2、Have a nice trip.祝您旅途愉快(客人离店时)。

3、I hope you will enjoy your stay with us.希望您在我们酒店过得愉快（客人在饭店逗留期间）。

四、Congratulations!祝贺您！1、Happy new year.新年快乐！2、Happy birthday!生日快乐！3、Merry Christmas.圣诞快乐！4、Have a nice holiday.节日快乐！5、Have a nice weekend 周末愉快！6、Good luck.祝您好运！7、Wish you every success.祝您成功！8、I wish you good health.祝您身体健康。

7、I hope you will have a good time here.希望你在这儿过得愉快。

第二辑Test 1Topic A: WHAT IS IMPORTANT WHEN ……?Entertaining clients●Types of activities●Cost[思路点拨]【词汇＆短语】促销赠品Complimentary presents 迎宾室Hospitality room招待费Entertainment allowance 定制Customize针对个人Personalize 有目的的Purposeful商业目的Business objectives 客户需求Customer demand 包间Compartment 舒适的Cozy【句型点击】●间歇、停顿How shall I put it? 怎么说呢？Well, what I trying to say is…….. 我想说的是……..I’d like to begin by……●个人想法In my opinion, I’d say that…..The point is that…….Well, we should….【参考范例】Entertaining clients is not an easy job and should be handling appropriately and enjoyably. It contains more than just a wonderful meal, a sightseeing tour or a shopping trip. Good hospitality events can impress clients in a unique manner in and outside of the office.When entertaining clients, we should decide the types of activities according to their interest and favorites. Moreover, these activities should help us achieve our business objectives, for example, we can have an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won’t feel that we are too purposeful.Cost is anther important factor when designing activities for clients. Higher expenses don’t necessarily to greater satisfaction, and in some cases, the clients will be overwhelmed with our kindness. Therefore, when entertaining clients, sincerity appears to be more important, upon which a long and a steady business relationship is based.Topic B: WHAT IS IMPORTANT WHEN ……?Choosing retail premises to rent●Location●Length of contract【词汇&短语】房东landlord 利润空间profit margin租户tenant 房屋结构building structure可持续发展sustainable development 合同到期exploration of contract繁荣boom prosperity 续签合同renew the contract租金rent 押金deposit【句型点击】●观点阐述Well, it seems to me that…….That’s true, but on the other hand…..●追加观点That’s just what/all I was thinking…..Well, the point I’m trying to make it that……Another thing I want to mention is……【参考范例】When aiming to choose retail premises, you should always put the location on the top of your list. An ideal retail premises should be situated in the downtown district or a big residential area where the sources of the customers is guaranteed, in China, A lot of businessman believe in Fengshui and they think a good location is vital to the success of business.Besides, the length of contract is also an important factor in choosing retailpremises because the retailer need time to develop market and customers. A steady and uninterrupted business environment is most desired, and a long-term contract will ensure the retailer’s sustainable development.What’s more, rent and means of payment should never be overlooked, retailers in general have a big cash flow, therefore, a reasonable rent and flexible means of payment are good for their capital turnover. A cooperative landlord is preferred and necessary for a win-win situation.Topic C: WHAT IS IMPORTANT WHEN ……?Deciding on packaging for products●Image●Production process【词汇&短语】包装材料wrapper，packaging material 不可再生资源non-renewable resources包装设计package design 有利环境的environmental-friendly顾客的青睐customer favor 肤浅的，表明的superficial【句型点击】●自然过渡How shall I put it? 怎么说呢？Actually…..That’s just how I see it …..●个人观点Personally, I think…..Frankly, I think….【参考范例】Packing of products concerns the fate of products because it arouses people’s desire for purchase. When deciding on packaging for products, we should take several things into consideration.First of all, the image catches the eye of potential customers, people are sometimes skin deep when surrounded by a variety of products, their decisions are simply based upon the packaging, therefore a thoughtful design in color, shape and packaging materials is crucial in winning customer’s favor.On the other hand, the cost of packaging should be carefully dealt with because it is contained in the prices of the products. Increased price will make the products less competitive in a buyer’s market. After all, in comparison with packaging, people are more sensitive to price.Last but not least, our resources are limited and some are even non-renewable. Once the products are opened up, the wrapper are useless, so it is expected that designers can develop further uses of packaging materials or at least make them environmental-friendly.Test 2Topic A: WHAT IS IMPORTANT WHEN ……?Selecting staff for promotion●Attitude to work●Current performance【词汇&短语】空缺职位vacancy 人事部personnel行政管理部administration 公关public relations总部head office 工资wages and salaries管理技能managerial skill 职业前景career prospect人力资源部human resources 团队协作teamwork【句型点击】●常用开始语Thank you for your questionThe answer is…Let me start with….In my viewIt is very likely that….●表达观点常用句What I am thinking is….Let me make my point very clear.It is crystal clear that…..There is no doubt that…..I am into the first opinion..【句型点击】When selecting staff for promotion, several factors should be taken into consideration, to begin with, the attitude to the work is one of the most fundamental elements. I believe attitude is everything. It is not uncommon to findworkers who have great talents but are reluctant to make full contribution in their position, the point is, you have to love what you are doing and you have to try your utmost and reserve no effort to do it.Secondly, current performance is also very important, because it is obvious that attitude and effort have to be measured in a certain way so that you can know everyone’s capability.Thirdly, you can’t ignore career potential and adaptability, almost in every company, we can find employees who are excellent individuals but fail to cooperate in a team, these elements are all very essential in one’s career. Admittedly, it is not very likely to find all of them in one person, and then you have to consider about the specific position and grant priority to one of them.Topic B: WHAT IS IMPORTANT WHEN ……?Considering a career change●Further study or training●Opportunities for future promotion【词汇&短语】实际工资real wages 合并merger最终目标ultimate goal 个人收入personal income坏的影响adverse effect 工资价格螺旋上升wage-price spiral精明的讨价还价交易horse-trading 无形资产intangible assets资格qualification 投资回报return on investment【句型点击】●更倾向于某一个选项I would take …….. as my priority 我会把……..作为我的首选项。

商务英语口语技巧：怎样在机场迎接外商商务英语口语技巧：怎样在机场迎接外商书中所选单词和短语鲜活有趣，富有生命力，为日常生活所常用，并结合具体语境，设计出饶有情趣的场景对话，简短有力，生动活泼。

《实用英语口语技巧》特别针对中国学生容易出错的地方，做了详细说明。

小编带来的商务英语口语技巧：怎样在机场迎接外商。

商务英语口语技巧：怎样在机场迎接外商(1)向你的boss询问你需要迎接外商的详细信息。

需要询问的内容：外商的名字(name)、照片(picture)、来访人数( attendance)及其职位(position)背景(background)、航班信息(flight information)、来访天数(以便订酒店)、可以的话了解一下来访人员的特殊喜好特征。

(2)提前做好迎接外商的接待工作。

根据先前了解过的来访人数，以及其职位级别，安排相应的桥车接送。

在接到职位比较高的来宾时，应该安排级别较高的桥车来接送，因为这也是一个对对方的尊重。

e.g.小型车 small car、紧凑型 compact car、中型车 mid-sized car、中大型车 medium and large cars、豪华车 luxury cars、面包车 minivan(3)提前订好酒店。

根据来访人员的喜好，订的不同房间类型。

e.g.单人间single room、双人间 double room、套间suite、商务标间 business room、无烟标准房 non smoking room、残疾人客房 handicapped room、海景房 sea view room(4)做好接机牌子(welcome board)为了方便外商可以第一时间找到接机的人，可以在一个板子上写上外商的名字或者是公司的名字。

另外，为了表示热烈欢迎，也是加上一些欢迎的词句。

e.g. Welcome David from SOHO company.欢迎SOHO公司的大卫。

商务英语口语情景对话：迎宾下面店铺为大家带来商务英语口语情景对话，欢迎大家学习!商务英语口语情景对话：迎宾请问您是芝加哥来的布朗先生吗?Excuse me, sir are you Mr. Brown from Chicago?是的，我是公司的布朗。

Oh, yes. I'm Brown from ABC Company.请允许我自我介绍。

.Allow me to introduce myself.我叫王炜，是公司的经理。

.Im Wang Wei , manager of XYZ Company.我是公司的王炜，我们经理派我来接您。

I'm Wang Wei from XYZ Company.My manager sent me here to meet you.你来接我们真是太好了。

.It' s very kind of you to come here to meet us.非常感谢你来接我们。

Thank you for meeting us.麻烦你了。

I ' m sorry to have given you so much trouble.这是我应该做的。

’.It's the least I could do.旅途如何?* How was your flight?* How was your journey?旅途顺利吗?* Did you enjoy your trip?* Did you have a safe trip?* Did you have a good flight? ** Did everything go all right?是的，旅途很顺利。

* Yes, it was a very smooth flight.* Yes it was a very pleasant trip.但是我感觉有点累，飞行时间太长了。

.But I'm a little tired. It was a long flight.但是我还有点时差问题。