电子商务网络营销外文翻译文献

本科毕业论文外文文献及译文文献、资料题目:On The E-Commerce BusinessDevelopment Is Inevitable文献、资料来源：网络文献、资料发表（出版）日期：2015.3.3院（部）：专业：班级：姓名：学号：指导教师：翻译日期：外文文献：On The E-Commerce Business Development Is InevitableAbstractPaper Introduction: E-commerce refers to the use of computer and Internet technologies to support the business activities carried out. Business efficiency, the paper Daquan, On the development of e-commerce business is inevitable.Keywords: E-Commerce, E-Business,Business EfficiencyIntroductionE-commerce refers to the use of computer and Internet technology to support business activities carried out. Paper Encyclopedia, business efficiency. . E-commerce is not so much in the development of enterprise innovation to as it is inevitable, as has its unique advantages. Today, enterprises in the market economy, the ring, who can take advantage of e-commerce, one might get the winning edge.1The Current Form Of Electronic Commerce1.1 Within The Enterprise In The Form Of E-CommerceCompanies to establish their own websites, local area network, also known as enterprise-wide intranet. Intranet has become an effective business management and business matters dealing with economic business tool, but also in the form of e-commerce enterprises. It provides enterprise between the various administrative departments, fast, efficient, safe and reliable information exchange channels and support between policy and administration departments to transmit data, voice and video images, resource sharing of information, as well as for online media office, online communication, online services. Paper Encyclopedia, business efficiency. . Such as decision-making departments announcement, documents, decisions; management departments to provide sales, planning, production, inventory, equipment, human resources, accounting, statistics and other reports or dynamic data, for personnel access, analysis, and utilization. Can also be related to the business of processing, financial accounting and other economic matters. The web site also should the enterprise market positioning, brand positioning, service commitments, product superiority displayed, the corporate philosophy to show up, making it independent of the soul, inspiring site. Enterprises must also establish contact with customers and consumers channel, interactive communication is healthy to get feedback and revise corporate business strategy or remedy defects or deficiencies. Internal e-commerce saves time, manpower and material resources to enable enterprises to market conditions can quickly react and improve their competitiveness in the market.1.2 In The Form Of An E-Commerce Business With ExternalCompanies take advantage of the Internet for marketing, including the signing of contracts to suppliers, orders, bills and accept the use of electronic funds transfer network platform, exchange, letters of credit, collections and other ways Payment, breaking the original 'Both sides met, cash on delivery,' the traditional business model. Product sales enterprises can also use the Internet to carry out, such as the introduction and promotion of products, provide technical support, contract, accept orders, organize logistics, such as online banking payment is received.Corporate use of the Internet and external regulatory agencies to achieve interconnection interaction. Including commercial, taxation, banking, insurance, customs, commodity inspection, social security centers, fund management center, customers, and other upper management. For example, in the banking sector: the prevailing online banking (e-banking is currently the highest form of) a monetary fund for enterprise payments platform that enables enterprises to facilitate inquiries at any time and receive their master monetary fund, support, storage and other changes . Large number of enterprises, such as issuing payments, social insurance premiums paid into the housing provident fund deposit, payment of wages and other payments, are available through the relevant regulatory agencies (through encryption or security authentication technology) software to easily pay for online banking, shorten the transit time of monetary funds.Another example in taxation: tax department immediately launched the 'Golden Tax Project' is an interactive platform for the tax department and between enterprises established through the Internet, businesses can be completed online tax returns, tax V AT invoices issued Chaoshui, proceeds certification stamps, clear stamps Information (SD card), taxes paid, download certificates and receipts as well as tax-related services and other matters. The tax authorities also use this network platform release tax information, tax information and audit companies, locking to restrain violations of enterprises. This not only reduces the workload of the tax officials, but also to facilitate the taxpayers.And so forth, and now business survival in the economic society, is inseparablefrom the relevant authorities, is inseparable from the market, business information and interactive communication constraints. E-commerce has been melting into the enterprise business activities.2 The Advantages Of E-CommerceE-commerce companies to provide a broad business and trade environment, greatly improving the range of business activities, the level and quality of service, the prospects are very bright, in enhancing the competitiveness of the enterprise market, showing a strong advantage.2.1 E-Commerce Can Improve The Efficiency Of E-CommerceBusiness activities not only quick and easy to make effective business enterprise internal economic integration, improve efficiency, but also with the relevant department or system provider, enterprise customers, banking, taxation and other effective links to online can deal with related businesses, access to information, to shorten the time and improve efficiency.2.2 The Expansion Of E-Commerce Can Enhance The Corporate Image MarketingE-commerce market with a wide range of characteristics of propaganda, it can expand their visibility, build brand image, enhance customer and contact suppliers to broaden the marketing. System network enables customers and suppliers are able to understand each other's latest economic information and related data, and the network to break the constraints of time, can provide all-weather mode service, which will undoubtedly strengthen the competitive position.2.3 E-Commerce Can Reduce Costs And Improve BusinessEfficiency of e-commerce transactions can reduce marketing costs and save expenses. Such as e-mail communication saves postage; electronic data exchange is saving the managers office and travel expenses; can greatly reduce the transit time of monetary funds to accelerate capital turnover; optimize the supply chain, reduce supply costs, saving procurement costs, reasonable organization of production reduce inventory and so on; these are reflected in the increase of corporate profits.In short, e-commerce has brought to our work a convenient, fast and reduce thepressure of work, opportunities and benefits for the enterprise, the enterprise is no reason not to accept, accept and build e-commerce, use and development of e-commerce is the inevitable development of enterprises .3 Companies Must Meet The Requirements Of Enterprises To Develop E-Business E-CommerceE-commerce requirements that must be met in order to take full advantage of e-commerce.3.1 Build E-Commerce Enterprises To Develop E-Commerce EnvironmentE-commerce environment is inseparable from information technology within the enterprise must have the necessary hardware and software facilities: one should have a server and a corresponding number of computers; second is to have a computer network infrastructure facilities; Third, should have the e-commerce business applications; four should have modern management. Should also consider the following factors: e-business applications must be practical; the system must implement centralized data storage and backup; the system must have the ability to upgrade online expansion; the system must have security and other data services.3.2 The Company Must Change The Existing Management SystemE-commerce technology and management must operate mechanisms, and the combination of enterprise business processes.so that it can be used for the new system, in particular the management of external cooperation and information-processing technology to business units meet the basic requirements for enterprises to develop e-commerce, e-commerce is not otherwise achieve the desired results. At the same time, companies can not immediately abandon the existing information systems, to make full use of existing mature e-commerce system, the integration of existing rational choice of scientific information systems have come to deal with the maximum difference between different systems, for e-commerce companies to lay a good foundation.3.3 Enterprises To Accelerate The Introduction Of E-Commerce Or Cultivating Talent To Its Capability In E-Commerce, To Seize The InitiativeThe ultimate benefit of e-commerce operations are performed by people, companies are not only understands the needs of network technology, but also understands high-quality compound talents of e-commerce rules and business management to undertake the work. Paper Encyclopedia, business efficiency.In addition to selecting an important way to open recruitment with relevant knowledge and technology, the enterprise should develop e-commerce and e-business knowledge training job skills training, improve the quality of e-commerce business-related personnel and networking skills, which is to ensure the rapid development of e-commerce enterprises . Training complex e-commerce talent is necessary for the development of e-commerce.In short, the development and use of e-commerce process, to synchronize with the corporate modernization, so that e-commerce has become assistant business development. E-commerce has brought tremendous opportunities for businesses, who can seize this opportunity, who will be able to seize the wealth.References[1] Ning Hong Kong. Impact of e-commerce and its impact on traditional accounting [J]. Sun Yat-sen University, 2003, (6)[2]Guo liters. Competitive advantage with the requirements of e-commerce Market Forum 2006 4[3]Qi Ming. E-commerce practical tutorial [M]. Beijing: Higher Education Press, 2000[4]Introduction to E-Commerce / Zhao Yanping editor - Beijing: Central Party School Publishing 2005.11中文译文：浅议电子商务在企业的发展是必然的摘要电子商务是指在利用计算机和互联网络技术的支持下进行的商务活动。

网络营销中英文对照外文翻译文献E-MarketingE-Marketing is the use of digital ___。

It is a subset of e-business and includes activities such as online advertising。

search engine n。

email marketing。

social media marketing。

and mobile marketing.The first step in ___ target audience。

This can be done through market research。

analyzing website traffic。

and studying social media trends。

Once the target audience is identified。

the next step is to create a marketing plan that includes goals。

objectives。

tactics。

and metrics.One of the advantages of e-marketing is ___。

it is ___ of content。

language。

and currency are all ___.Search engine n (SEO) is a critical component of e-marketing。

By optimizing website content and structure。

businesses canimprove their search engine rankings and drive more traffic to their site。

Social media ___ e-marketing。

The Strategic Challenges of E-commerceIntroduction11th Century Europe saw the emergence of credit-based banking systemsand f i n ancial instruments such as bills of exchange. These concepts remain withus, in t heir modified form, to this day (Chown, 1994). They underpin all modernforms of commerce. The arrival of information technology (computers and telecommunications) has raised the prospect of radical change to this traditionalmodel.The rise of the Internet (electronic commerce), since the advent of the World Wide Web, has provided an easy to use communication channel for businesses tocontact current and potential customers. The emergence of the Internet as a general communication channel has also given rise to the possibility of widespread electronic commerce. Even though there is still much debate relating to electronic payment for commercial activities, this is clearly an area of growth.It is difficult to say how large the Internet is. Hoffman & Novak (1996) quotea number of surveys (O'Reilly, FIND/SVP , Times Mirror and CommerceNet) which suggest that there are at least 10 million Internet users in the United States alone.The number of computers (hosts) connected to the Internet topped 9.47 million (Network Wizards, 1996) as of January 1996. Note that a single host supportsanywhere from a single user to, in some cases, thousands of users.As of March 21, 1996, 24,347 firms were listed in Open Market's (1996) directory of "Commercial Services on the Net," and there were 54,800 entries inthe "Companies" directory of the Y ah o Guide to WWW (Y ah o , 1996), with thetotal number of Web sites doubling approximately every two months. Jim Clarke, the chairman of Netscape, estimated the Internet has 40 million users in 1995with growth at 8% per month (Clarke, 1995).The Internet is only one aspect of technology. Businesses require information and supporting systems (processes) to handle the data - over time these systems have become computerised (IT). Modern information technology can both support the processes and help capture useful information for the enterprise. These technologies include:anizational support systems, such as workflow and groupware - making businesses more efficient.2.Customer contact databases - helping capture information about customers and facilitate new methods of marketing.3.Electronic payment systems for g o ds and services - these are emerging, although the majority of payments are still based on relatively expensivetraditional cheque clearance.Collectively and individually, these areas will contribute to major changes inthe way a company conducts its business. Enix have coined the term Workware to describe the combination of these technologies.Figure 1 - The emergence of Electronic Commerce will be underpinned by three key c omponentsHowever, there is still widespread misunderstanding on the value of organisational support technology. A recent survey of 437 large enterprises by research company Xephon (1996) indicated that an astonishing proportion (44%) had no immediate intention of introducing modern information handling systems (Groupware was defined by Xephon as Lotus Notes, Microsoft Exchange and Novell GroupWise). Of these, 65% said they were unsure what these technologies could deliver. From these statistics, it is clear many organisations are still sceptical about the benefits of technology.The efficient collection, utilisation, handling, storage and dissemination of information is a vital component of corporate success in the modern business world. However, the gathering and use of information must take into account issues of privacy and security. A recent feature in the Financial Times (1996) notedthat " … in order to thrive in the 1990s, financial services organisations are as much in the business of managing and manipulating information as managing and making money." Furthermore, the interest shown in topics such as TQM andBPR has demonstrated the importance of processes as a fundamental building block.Inevitably a few savvy organizations in each sector will utilise all three components tochange their market or develop new markets. Those who do notadapt quickly to the new ways of working are likely to be disadvantaged as their strategies become redundant. All businesses should investigate the implicationsof these technologies for them and the markets within which they operate.MarketingChampy, Buday and Nohria (1996) argue that the rise of electronic commerce and the changing consumer processes brought about through electronic communities are likely to lead to a new wave of reengineering, mergers and acquisitions. Moreover, organizations may expand into new business areas, takingon roles unforeseen prior to the rise of the Web. For example: a magazinepublisher, Cond Naste, has moved into the travel business; Bill Gates is now an electronic real estate agent; and a recruitment advertising agency, Bernard Hodes, has now become an electronic recruitment company.The emergence of electronic commerce will significantly impact what we currently call‘m arke ting’.Cle arly,the appearance o f electronic communities (Armstrong and Hagel, 1996) implies that marketing professionals must expand their horizons as the advent of this technology will threaten existing channels of business. Those involved in marketing need to understand the full range o f products and services required b y the electronic community. They must learn totake advantage of the technology that allows customers to move seamlessly from information gathering to completion of a transaction, interacting with the various providers of products and services as necessary. A number of interesting questions are implied:1.What kind of information is available for collection? Is it appropriate to gather this information and for what should it be used?2.Are information systems equipped to capture customer information and transactions, making it available for later analysis?3.When dealing with electronic communities, do marketing profe s ionals comprehend the differences? One needs to engage t he customer as part of thetransaction rather than blindly mailing targets.This idea of community has been at the heart of the Internet since its origins as a defence and academic computer network although most communities arestill not particularly oriented toward commerce. However, the World Wide Webhas changed and broadened the nature of the Internet and the way in which commercial transactions are conducted. The CEO of Kodak is alleged to haverem arked that he co uld n’t tell if the Kod ak Web site was a m one y ma ker.But heknew it was important because it was the most personal way of selling since doorto d oo r sale sm e n,o n ly no w the custo m e rs we re kno ckin g o n Ko d ak’s d o o r.Armstrong and Hagel propose four types of non-exclusive electronic communities, those: interested in transactions; sharing common interests; indulging in fantasy games; and with a shared life experience. The busine s opportunity is for those who support and interact with these communities, building customer loyalty on an ongoing basis. By satisfying the requirements ofrelational marketing and transactions, companies may gain important insightsinto their customers’ nature and needs. For example, a baby products company could entice customers to order items from an associated on-line catalogue by providing bulletin boards for new parents.The desire to establish long-term customer relationships with increasingly sophisticated demands has led companies to seek new ways of acquiring,managing and utilising customer information (Peters and Fletcher, 1995).Furthermore, advances in information technology have fundamentally alteredthe channels through which companies and customers maintain their relationships. The capacity to obtain and apply customer information within processes has become a key strategic issue. This often places the company in the position of requiring sensitive personal information from customers.Gummesson (1987, 1994, 1995) views marketing as a set of relationships, networks and interactions and lists 30Rs (relationships) in contrast to McCarthy’s(1981) 4Ps (Product, Price, Place & Promotion). Gummesson highlights the fact that the electronic relationship is not discussed in the marketing literature even though it is practised widely by many businesses. Helinks relationship marketing to the imaginary (similar to a virtual or network) organisation. He argues that by increasingly applying IT, more relationships are established. They create a new type of bond to customers and between employees.The electronic relationship extends beyond the bounds of the organisationinto the market as seen in the example of airline, hotel and car rental reservation systems. Thecommunities established have a re-enforcing effect. These insightsforce us to re-examine traditional theories of economics, systems, organisations, marketing, competition and transaction cost analysis. As the boundaries betweenfirms and markets dissolve, a characteristic of relationship marketing and network organisations, a new image of interaction and business is needed.The importance of information exchange in relationship marketing (particularly using an electronic channel) requires a clear understanding and recognition of the potential problems. Privacy is also an issue - what is private changes from one person to another as well as between different cultures. Those who use the Internet are likely to be better educated and less willing to give information, unless they trust the recipient. Companies need to realise that the only reason they hold information on a customer is because they have a relationship with that customer - something which is not transferable. Those using electronic channels to reach customers are likely to target better educatedand more affluent customers. They need, therefore, to ensure that their customer information systems are appropriate.An understanding of the trust building process is also required. Firms need tomake a feature of their trustworthiness (a unique selling point!). Trust is best developed through processes. Processes tend to be customer facing - within each customer interaction trust is built-up or eroded. Companies must be absolutely clear about the value and intended use of information. Collecting information because it is technically possible (and one day might be useful) is likely to weakentrust development.Hoffman and Novak (1996) assert that the Web heralds an evolution in marketing concepts. In order for marketing efforts to succeed in this new medium, a new business paradigm is required in which the marketing function is reconstructed to facilitate electronic commerce in the emerging electronic society underlying the Web.The "many or any" communication model of the Web (in fact many instancesof many-to-one) turns traditional principles of mass media advertising inside out (a one-to-many model) (Hoffman and Novak, 1994). The application of advertising approaches which assume a passive, captive consumer are redundant on the W eb.Surprisingly, as it is currently evolving, there is little activity aimed at including the consumer in the development of emerging media (Dennis & Pease, 1994). In order to adopt a market orientation, firms must understand their customers and engage in consumer research. Potential customers are most effectively engaged through new conversational marketing approaches.Anecdotal evidence suggests there are two types of customers -‘convenienc e shoppers’and‘explorers’(those str-e s e m tart consum ers whoare happy to surf the Web looking for the best deal or most appropriate product combination). Furthermore, the sheer size of the Web (trillions of documents and growing exponentially) means finding relevant information is becoming moreand more difficult - despite the best efforts of search engines such as Yahoo. Our research suggests that the large proportion of Web users would rather rely on an intermediary (community operator) to sift and select information on their behalf.Web sites not endorsed will require knowledge of the address (URL) and are unlikely to be accessed when similar information, products or services are readily available inside the community.Contributing to the rise of intermediaries are associated issues of privacy,trust andsecurity (Schell, 1996). Whilst there is much discussion on theissues ofInternet privacy and security, in the context of normal business activities, many millions of people trust others with their personal financial information. Examples include ordering over the telephone, passing a credit card to an unknown waiter, even signing direct debit mandates. If an error occurs in these types of transactions we trust the service provider to correct the error. So why is it that weexpect the Internet to support a level of trust and security which we do not observe in everyday life?There is no reason why similar trust relationships cannot be established in electronically mediated discussions. If anything, it becomes easier for an individual (or group of individuals) to seek retribution on those that break therules within an electronic c ommunity. Evidence of this can be found in the tendency to attack those that try to advertise on academic discussion groups(mail bombs) and community policing against pornographers in the Netherlands.Marketeers must reconstruct their advertising models for the interactive, consumer controlled medium. The traditional customer loyalty ladder (Suspect, Prospect, Customer, Client, Partner, Advocate) is still applicable, but now operatesin a different fashion. The first three stages are often instantaneous in electronic commerce. The transition from customer to advocate relies on loyalty earned through trust. The instantaneous nature of the Internet makes this more difficult.Communicating Across The Value ChainIt should be recognized that processes are not confined within one organization - they cross the value chain as demonstrated by the following example. Steinfield, et al (1995) describe a large, multinational, electrical appliance and consumer electronics manufacturer that used France Te le com’s Telnet system to support EDI-like c onnections to approximately 10,000 separateretailers and independent service engineers throughout France (accessed through Minitel terminals). The ubiquitous Telnet service and the commercial applications which emergedto exploit it, provide insights into the developmentof commerce on a world-wide Internet.The after-sales service subsidiary of this manufacturer provided replacement parts and training to its widely dispersed customer base. The Telnet system permitted electronic transactions, even with the smallest trading partners. Through the use of on-line ordering, coupled with courier service for rapiddelivery, the firm was able to eliminate regional parts warehouses and reduce the average repair time from two weeks to two days. In the past, service engineers waited until they had a sufficient need for parts before driving to a regional warehouse. Once the system was implemented, they used the Telnet based "just-in-time" stocking practice for replacement parts.Moving to a centralised warehouse reduced the need for replicated inventories and extra personnel around the country, creating substantial savings. Moreover, service engineers were further bound-in following the introductionofa revenue producing, expert system-based, training application. Technicians connected to the expert system which asked a series of questions designed to diagnose the fault and indicate the repairs needed.。

外文文献与翻译文献原文A new marketing strategy for E-commerceExploring the ideas of product, place, price and promotion, and applying them to e-commerce problems is the main focal point of this article part in the success of e-commerce. There fore, concentrating on these concepts will prove to be of the utmost importance as an e-commerce provider.ProductOne of the main issues of concern is the in tangibility of purchasing online. The intangibility is caused by not being able to focus on tangible aspects when purchasing online. The customer can’t actually touch of feel a product, which increases the risk of the purchase. The key to reducing intangibility is creating tangible cues that the customer recognizes. Creating a positive brand image will reduce the risk. For example, buying a product that has a quality image will reduce the risk for customers. Companies need to focus on creating a positive and reliable brand name.Stressing the actual or perceived benefits received from the product can also reduce intangibility. Relaying to the customer that they will be very satisfied with the benefits of the product is important. For example, if a company sales golf clubs online, they want to stress concept that they will hit the ball farther and straighter, which will allow the person to increase their enjoyment when playing golf. Also, focusing on the actual components of the product is important. Explaining the benefits of the clubs grip and shaft in the product will also redirect the attention away from the intangible aspects.Focusing on advantages of buying on line is also important for companies to achieve increased sales. On the web site it is important to convey the convenience of buying your product online. Conveying the message that your product is conveniently accessible, lets the customer understand that they don’t need to stand in lines or deal with other customers. Long lines and other customers can keep customers from buying or decrease the amount they are willing to purchase. Explaining the convenience of buying on line is a good way to reduce the problem of intangibility. There are some instances where the convenience of online buying can be diminished. When the customer finally decides to purchase a good it’s important for this transaction to be quick and concise. The quicker this action can be done accurately the better. If it takes a long time for this action, customers may defect and buy the product through a local retail outlet companies need to be aware of this and implement the proper technology to assure that this barrier is minimized.PlaceSome of the distribution problems are uncontrollable at this point in the life cycle of the Internet, in some instances the problem of delivering the product to the customers isn’t the fault of the online company. Nearly every online company does choose to outsource the delivery function, which at this point is the most efficient. Online companies are having a difficult time satisfying their customers, because of something that isn’t their fault. The company that they select to ship their product isn’t handling the demand. For high volume companies this can be easier to solve.There is a definite need for companies to manage the relationship with the shipping companies. The bigger the company the more power it posses in the supply chain. The have the ability to hurt the shipping company by choosing to change shippers. Even though there are few shipping companies, the online company can claim they will switch, if their quality of service doesn’t increase. By threatening a switch, it will hopefully create better service for a large company.One of the biggest problems with online buying is the lack of automated inventory and warehousing systems. The lack of automation really hinders in the efficiency and speed of meeting the customer needs. For small companies, it is a good idea to outsource the warehouse and distribution functions, because they aren’t efficient enough to meet customers’ needs. Outsourcing will reduce the actual profit, because it is expensive. Over time it will prove to be beneficial, because it will help in building loyalty. The most important thing to understand is choosing the correct outsourcer. Companies want to pick an outsourcer that isn’t overbooked with clients so they can efficiently handle demand requirements.Large online companies really need to consider automating the inventory and warehousing functions. This may be the best way to stay competitive in the future. The use of logistics consultants is a good strategy to assist in choosing an automated system that matches company needs.PricePrice is very important when dealing with e-commerce problems. Price can be a key issue when trying to increase demand or when decreasing demand. Price is definitely a weapon of choice by many companies. The two typical pricing methods are skimming and penetration. Skimming pricing is charging a high price when the product is relatively new, in hope of making more profit. Penetration pricing is deployed to capture a large market share. The theory is based on creating a large market share, by being lower than competitors.To increase demand, e-commerce companies need to focus on penetrating the market. This will work best for products that are in the introduction and growth stage. If the product is near the maturity stage, lowering the price won’t increase profits very much. For relatively new products, offering the product below competitors will increase demand.Pricing of a product an reduce demand without reducing profit. If an online company is doing very well, but isn’t able to keep up with the current demand, it may be smart to actually raise the price of the product. This will do two things; it will keep profits at the same level, but allows the logistics department to handle the orders more efficiently. If companies can’t keep up with demand, it will reduce the satisfaction of the customer, which will reduce the loyalty of the customer. A solution to keep customers happy is by reducing the demand through increasing the price, which will lower the number of purchases. Reducing the purchases will allow the company to match demand; in return it will be easier to keep current customers. It is believed that keeping current customers is five times cheaper than finding new ones. When raising the price, it must be by a marginal amount, enough not to cause switching of loyal customers. Doing this will allow a company to keep the same profit and managedemand more efficient. This solution may want to be done until the company can acquire an automated system.Price bundling is packaging products together for one price. Using this tactic can be beneficial when doing business online. This can increase sales for a company, because customers feel they are getting more value for their money. Increasing the value will reduce the risk for customers. Reducing the price by say 10%, it can allow a company to increase sales. Sometimes this an be done with a product that is trying to be liquidated. This is a chance for the company to accomplish two things: increase sales and reduce unwanted inventory.PromotionPromotion is an important part when selling the product; it is a necessary function for e-commerce companies. This is one of the key facets in acquiring customers is important, but more attention and money needs to be spent on the place factors, such as warehousing and distribution functions. Some of the budget promotion money should be spent on developing better relations with distribution functions. Some of the budget promotion money should be spent on developing better relations with distributors. Creating a strong bond with the delivery carriers will enhance the value of the company. This can be done through personal dealings with vendors. Doing such things as taking their representatives to events or to dinner can build a loyal relationship. These activities are inexpensive means that can really give an advantage to an e-commerce company.Some troubles for e-commerce companies are the inability of customers to find the web page. If they can’t find the web page, it creates a barrier in achieving increased sales. The current technology of search engines, such as Yahoo and Excite, are very broad in nature. When looking for a specific company it will bring up a vast variety of topics. It takes a while to narrow down the possible entries to find the intended company. Reducing the time spent looking for a web site can increase the satisfaction of the customers. If they must spend twenty minutes looking for a particular site, they may stop before they find it. A company can use promotion to combat these problems. The best way to combat the problem is using promotions that give the web site address. If the product is high involvement, using advertising that is in magazines and newspapers should be efficient. For high involvement goods, people actively search for possible solutions to their problem. If the product is low involvement, people will not be actively searching for the product, so pro motional activities must be intense. This can be accomplished by getting a large number of advertisements into television and radio vehicles.Another possible promotional vehicle is using hyperlinks. Hyperlinks allow a direct passage from another web site. This makes it very easy to find a particular web site. Hyperlinks are usually most efficient when implemented on a web site of similar material. In addition, there is no need to alienate customers or promotional tactics. False or unethical marketing as become an issue in recent years, it isn’t uncommon to find many of these web sites. This can be just puffery or it can be full blown bait-and-switch tactics.Buy has built a reputation in participating in false advertising on their web site.This is definitely something e-commerce companies need to get away from. With growing popularity of e-commerce, the more this is done the more it will create havoc in the future. With increase volume in online buying, there will be more restrictions and patrolling of false and unethical promotions. With increase in online buyers, it will increase the importance of word-of-mouth communications, which can cause problems. Doing this type of promotion will decrease the confidence and loyalty of customers, which will reduce sales in the future. A company’s profit is directly related to customers, which will reduce sales in the future. A company’s profit is directly related to customer loyalty, and these types of promotions will decrease loyalty. The question is clear, do they want to make a profit in the short run or be able to make a profit in the long run?注：摘自《电子商务英语》二、中文翻译电子商务的营销策略探求产品、渠道、价格和促销等基本营销概念及其在电子商务方面的应用是此书的焦点所在。

网络营销中英文对照外文翻译文献
网络营销已经成为现代市场营销的重要方式之一，不仅受到广大企业的关注，也成为了许多学者研究的热点。

本文翻译了一篇网络营销的英文文献，并提供了中英文对照。

英文原文：
Title: How to Use Content Marketing to Boost Your Leads by Withholding Information
Author: Konstantinos Loupelis
内容：本文主要介绍了如何利用内容营销来扩大潜在客户群，网站会员和现实销售。

内容营销是什么？内容营销是指利用高质量内容对观众进行品牌营销，将观众吸引到公司网站，从而增加客户数量。

而作者提供的方法是不要把所有信息都公布，而是在某一时刻进行揭秘，从而吸引更多观众。

中文翻译：
标题：如何利用内容营销来引导潜在客户
作者：Konstantinos Loupelis
内容：内容营销是广告营销的变体，但是它利用高质量的内容
吸引观众，从而增加客户数量。

通过提供有助于观众的有价值的信息，该方法不仅可以增加网站流量和现实销售，还可以增加网站会
员数量。

这种方法的核心是不公开所有信息，而是设法以有创意的
方式逐渐透露信息，吸引观众关注品牌，从而促进营销目标的实现。

本科毕业论文外文文献及译文文献、资料题目：CUSTOMER RELATIONSHIPMANAGEMENT文献、资料来源：加勒斯特经济学院文献、资料发表（出版）日期：2000.3.25院（部）：专业：班级：姓名：学号：指导教师：翻译日期：外文文献：CUSTOMER RELATIONSHIP MANAGEMENT1. IntroductionIn the last decade, the majority of the companies were preoccupied with production, recession, mergers, new technologies and business regulation. Romania’s accession in the European Union will bring many advantages for further development, together with membership in a Common Market with common policies on product regulation, and freedom of movement for all the four factors of production (goods, services, capital and labor). This means that Romanian companies will compete with other companies from the EU directly in their home market. European companies are more flexible and mobile and will put a high pressure on the local companies in order to produce better products, launch better offers and services and orientate more towards their customers. High revenue equals important customer is a classic rule when the company organises its customer policy. “An important customer brings a gross amount of money for our enterprise” has become a reflex for many companies a broad and perhaps in Romania, too. But is this always true, or do we need more information than a simple figure reported at the end of the year?2. Marketing information systemA winning company is more productive in acquiring and retaining customers, to expand its clientele (Kotler, 2003). This company improves the value of the customers by reducing the rate of defection, increasing the longevity of customer Management & marketing relationship, making low-profit customers more profitable or terminating them etc. Gathering information on the actual or potential marketplace not only allows the organisation to monitor trends and issues concerning its current customers, but also helps it identify and profile potential customers and new markets, to keep track of its competition, their strategies, tactics and future plans (Brassington and Pettitt,2003). In order to collect and organize a high quantity of diverse information, the enterprises started to build marketing information systems. There are, mainly, a set of procedures and methods by which pertinent, timely and accurate information is continually gathered, sorted, analysed, evaluated, stored and distributed for the use of marketing decisionmakers (Zikmund and D´Amico,1993). The marketing information system includes data from external and internal sources (sales records, customer records, marketing communications, and sales force information). The focus on the customer and the integration of the marketing function helps the company to create customer databases with comprehensive information about individual customers or prospects.3. Customer relationship managementCustomer Relationship Management has been around for the last 30 years, but it became very important when companies changed their attitude towards marketing function. Nowadays, the cross-functional approach to marketing requires an organizational culture and climate that encourages collaboration and cooperation between departments. People within the business must understand their role in serving customers, internal or external one. CRM builds on the principles of relationship marketing and recognizes that customers are a business asset and not simply a commercial audience, implies the structuring of the company from functions to processes, information are used proactively rather than reactively and develops the ne-to-one marketing approaches (Payne, 2006).When defining CRM, we must first explain the difference between customer acquisition and customer retention. The two concepts have different drivers. Attracting customers has become very difficult these days, when people are harder to please. They are smarter, price conscious and sensitive, more demanding, less forgiving, and they are approached by many more competitors with equally good or better offers (Kotler,2003). Companies focus more on sales analysis, customer segmentation, advertising, merchandising and campaign management. The more difficult part is keeping the customers. According to Bruhn, a customer is satisfied when the comparison between offer and consumption fulfils his/her expectations, after he/she accepts the company, trusts it and exhibits a positive attitude towards it, becomes loyal to that company. In this situation, the customer talks favourably about the company and about its products, pays less attention to competing brands and is less sensitive to price, which turns transactions into routine (Bruhn, 1999). With customer retention, the company must pay attention to service satisfaction and trust in Customer relationship management the organization and its staff. Some companies believe that if a customer complaints the problem will be solved, but 96% ofunsatisfied customers don’t complain and go to another company. Therefore, Customer Relationship Management is the mechanism for retaining customers (Russell-Jones, 2003). Mainly CRM allows the company to understand who their customer is, isolate the best customer (those with whom you desire to have long-standing relationships), create relationships stretching over time and involving multi-interactions, manage the relationship to mutual advantage, seek to acquire more of those “best” customers. Inputs like marketing strategy, customer base, products, and regulation, competitors and staff skills are synthesized in a CRM programme which creates outputs as customer service, customer retention, higher share of wallet, customer referral, more predictable revenues streams, improved profitability, lower costs and better compliance (Russell-Jones, 2003).4. Developing a strategy in customer relationship managementBecause CRM is a cross-functional activity and large companies have thousands and millions of customers, the need for a strategic framework is very high. The dimensions of a CRM strategy are mainly focused on defining the following topics:- object of the customer relationship management – the company has three options: focusing on the company itself, on a brand or on the distributor;- target segment – the company usually sets priorities between different customer segments, it defines strategic customers based on the portfolio analyses, factors as revenue, length of the relationship, income, collaboration with the customer. These are its analysis criteria;- ways of retaining the customers –customers’ satisfaction is in the centre of all the decisions, but customers retention can also become a central issue through contractual clauses, such as service, leasing and warranty;- choosing the instruments of CRM – the company combines the instruments of the 4P´s with focus on the customer;- intensity and timing of the CRM decisions –show when and how should the company introduce different instruments; programmes can last from one day to one week, or from three month to two years;- cooperation within the CRM programme – sometimes the company must cooperate with other partners from the distribution channel, mainly between producer and wholesaler and retail.5. Instruments of customer relationship managementThe communication policy plays an important role in the instruments mix. It follows two objectives: first, to build a permanent dialogue with the customer in order to stabilize or change its expectations, and second, to counteract influences after consumption. The main CRM instruments within the communication policy are: Direct-Mail is material distributed through the postal service to the recipients’ home or business address to promote a product or service. In CRM the mailed issue can vary from a simple letter to a catalogue, and its sending will always occur at a particular moment in customer’s life (birthday, invitation for an event). It must incorporate sticky gadgets to increase their chances of being opened and read; Newsletters are distributed to customers for free and contain information about new products, offers for special events and others; Fidelity cards (store cards) are an important tool in gathering information about customer behaviour. By accumulating points of fidelity, the customer can benefit from different special offers; Clients club designates a concept which has grown in parallel with the fidelity cards. Its main forms are VIP-Club, Fan-Club, Product-Interest-Club, and Lifestyle-Club. The club represents an opportunity for the company to make offers in accordance with the social status, acceptance, prestige and expectations of its customers;Telemarketing allows companies to undertake marketing research and is highly measurable and accountable; the number of positive and negative responses are easily recorded and monitored. It provides for interaction, is flexible and permits immediate feed-back. Online-marketing includes many forms such as on-line advertising, on-line sales promotions, on-line direct marketing, on-line public relations, one-line personal selling. The medium used is the internet and the main instrument is the email. Virtual promotions are cheaper than hard copy versions, but the challenge is to drive traffic to your company’s Web site. Event-marketing takes place in three main areas: the product (here, it focuses on increasing sales), the corporation (for developing a corporate body) and the community (to make a difference in the life of the local community) (Bruhn, 1999& Fill, 2002).The price policy can be thought about in various ways when building a CRM programme: discounts for special customers, underselling or matching competitors, loyalty refunds, bundling items together and offering overall prices. Although price is not a measure of inherent value received, it is often used by customers as a benchmark, ignoring any other features or differences.Key factors in the product policy are the product itself, with quality, design, technical features, packaging and service management which includes lifelong warranty, price warranty or a customer telephone line. An active management in the distribution policy can focus on the customer or on the distribution channel. The producer evaluates the activity of the distribution partner and Customer relationship management intervenes when needed. The focus on the customers is realised through a Key Account Management which develops programmes for special customers.6. Customer relationship management in financial servicesFinancial services differ from many other industries. This can be seen particularly in Romania, where 40 commercial banks fight for a population of 21 million citizens. They cover the whole spectrum of customers from individuals to partnerships, institutions, corporations and governments. As a result, it can be very difficult to focus on single markets. Customers are often in two positions: they may have a deposit and savings accounts, but also loans and overdrafts. They are very service focused, they sell only intangibles. Financial services require processing billions of transactions worldwide and they are one of the heaviest regulated industries in the world (Rusell-Jones, 2003).The customers in the financial services are better informed, are switching channels, and seem to be more demanding of service, and used to change. The market is also highly competitive and new entrants are coming with diverse products and approaches.The industry of financial services in Romania has a very high potential and registers every year high growth rates. Till now, the location in a major city of the country with a population around 300.000 people was an advantage of the business and a success factor. Now the battlefield has moved in the small towns. The competition became tougher; banks began to develop and to introduce new products. Some experts say that a weakness of the banking sector is market segmentation. There is lots of information about customers, but it seems that banks prefer to focus on clients with large savings accounts. The main banks in Romania, as BRD, BCR, ING, and HVB-Tiriac announced for the year 2005 an increase in the number of the private banking clients. These are mainly customers with accounts between 50.000 and 100.000 Euros, they benefit of private consultancy, special interest rates, commissions, and special insurances. Customers have also a word to say about their bank. A market study made by DeadalusConsulting revealed that the customer profile for banking services is: person aged between 45-55 years, with higher or middle education. The most utilized service is the bank card for salaries payment (32,6%). Next, savings accounts (10,2%), credits for personal needs (11,1%), credits for buying electronics (9,2%) and auto leasing. The best grades were received by Raiffeisen Bank (8,83), BCR (8,58) and BRD Societe Generale (8,57). A customer’s criteria when choosing a bank are the trust in the bank, the environment in the branch, the quality of the staff, the advice they receive, the best interest rate they can receive, the information about the credit costs, and the conditions for obtaining a credit. A successful service provided by the majority of the banks is internet banking. It allows clients to save time and money, without going to the bank, 24 of 24 from inside or abroad. The access is free of charge or very cheap, and includes all kinds of activities from money transfer, payment orders, currency exchange, payment of current bills, external payments etc. The rate of penetration is still low, ranking between 10% and 30% of the customers in one middle bank.7. ConclusionsRomanian companies must focus in the future on the Customer Relationship Management and try to turn a “susceptible” client into a “partner”, to transform people who once needed their product/service, or occasional business partners into supporters and advocates and, eventually, into loyal partners that “sell” on the behalf of the company. Companies must create a permanent dialogue with their customers, and fight for them, because the clientele is not given for free. Customers that were price sensitive show now a higher interest in quality, service and behaviour of staff, and a company which concentrated on a price strategy should check how prepared its rivals are for a competition in the aforementioned fields. Customer Relationship Management increases its flexibility and adaptability to the market, in a world of capricious clients.中文译文：客户关系管理1.介绍在过去的十年中，大多数企业正在忙于生产，经济衰退，合并，新技术和商业管理。

外文资料及中文译文作者姓名专业市场营销指导教师姓名专业技术职务教授The technical basis of network marketingPeter KenzelmannNetwork marketing is based on the technology infrastructure of computer network technology, as represented by information technology. Computer networks of modern communications technology and computer technology to the product of combining it in different geographic regions and specialized computer equipment for external interconnection lines of communication into a large，powerful networks, thus enabling a large number of computers can easily transmit information to each other，share hardware，software, data and other resources。

And network marketing is closely related to the computer network there are three types: the Internet，Extranet and Intranet。

[Edit］the theoretical basis for the network marketingTheoretical foundation of network marketing is direct marketing network theory，network theory of relationship marketing，marketing theory and network software to integrate marketing theory.（A）Direct Response Network Marketing TheoryInternet marketing as an effective direct marketing strategy, network marketing that can be tested and measurable and can be evaluated and controlled。

外文文献翻译(含：英文原文及中文译文)文献出处：Ortiz F R, Gerrikagoitia J K, Castánder I. New Trends of Intelligent E-marketing Based on Web Mining for E-shops[C]// International Conference on Strategic Innovative Marketing. 2014.英文原文New trends of Intelligent E-Marketing based on Web Mining for e-shops FR Ortiz ，JK Gerrikagoitia ，I CastanderAbstractE-marketing is the concentration of all efforts in terms of adapting and developing marketing strategies into the virtual spaces: web, social media… In an e-commerce site, e-marketing must help consumers in their purchase. This requires precise knowledge of the customer´s preferences. For this reason, holders of e-shops must find out to whom, to what, how and when to refer to the customer, ergo, to know the “consumer decisio n journey” and strengthen their engagement. This analysis is obtained when the customer is visiting an e-shop because (s)he leaves a digital footprint that can be used to understand his/her needs, desires and demands as well as to improve web presence. These data can be used for data mining to understand the e-marketing and selling processes in a better way. In this paper a survey of 86 e-shops in Spain is presented. In the conclusions, some ideas for good e- marketing practices related to the buyingbehaviour analysis of customers are shown. Hence, new trends in e-marketing are suggested from a strategic, tactical and operational level in which different data mining techniques ease the purchase and the engagement.Key words: e-marketing; e-commerce; web mining; trends e-marketing; digital foot print1. IntroductionIn the last decade Internet has experienced a 33% high growth in the number of users worldwide. This has led to a greater acceptance of it by consumers, either as an instrument that facilitates the search for information or as a way to an end for the purchase of the products and services (“The internet a decade later”, 2013).This new technological environment has generated a significant change in the behavior, habits and trends of the consumer and its acceptance by consumers leads to the increase of the Electronic Commerce (EC). Defining e- commerce as the commerce in products or services conducted via computer networks such as the Internet (Turban, Lee, King, Liang, & Turban, 2009).This commercial activity has forced small businesses to develop an active presence of visibility on the Internet (Chen, Chiang, & Storey, 2012) in order to get notoriety in a global market and add value to their traditional business. With the exception that the virtual and traditionalcustomer behaviour are not identical (Eouzan,2013).But visibility of Internet does not only give visibility to a company, also allows to: a) to have the business open to the public permanently; b) reduce costs: material stock, logistic personnel, physical space;c)tostudythe customer better; d) to remove geographic limitations and e) to create brand and engagement.In Spain, according to the study of the National Observatory for Telecommunications and the Information Society (ONTSI) the B2C e-commerce grew by 13% reaching € 12,383M of turnover. This growth’s main cause, in the same way as in the world market, was the increase of Internet purchasers in 2012 which matched 15% (15.2M) (ONTSI, 2013).A closer data in time (2013) and origin (region level) is available through the National Statistics Institute of Spain (INE). According to this statistics institute, in 2013 the e-commerce in Spain has increased to around 11 million people who have made any purchase through the web in the last 12 months. This represents 32% of the total population. Moreover, the region of Spain that has used this type of trade the most is the Basque Country with 42%, followed closely by the Community of Madrid with 40% (INE, 2013).Putting the focus on the case of Basque Country, Statistic Institute of Basque Country (EUSTA T) provides some information about e-commerce by data-bank and annual reports (under the informationsociety topic). In this report, there is an interesting section for the e-commerce. The section reflects that 39% of the users that have been recently connected to the internet have made some kind of web based purchase (EUSTA T, 2014).As it is visible on the data provided by official statistic institutions, e-commerce is a commercial activity on growth and due to its nature. It benefits the economy of a country greatly and especially to small businesses which are committed to its implementation.As it happens in real sales, e-commerce based selling must be in concordance with the customer´s necessities prior, during and after the sale. This requires precise knowledge of the customer´s preferences. For this reason, owners of sites must find out to whom, what, how and when to refer to the virtual visitor and develop specific marketing strategies for the Internet (Alzua-Sorzabal, Gerrikagoitia, & Rebón, 2014a).Defining e-marketing as the concentration of all efforts in the sense of adapting and developing marketing strategies into the web environment. E-marketing involves all stages of work regarding a website, such as: the conception, the projects itself, the adaption of the content, the development, the maintenance, the analytic measuring and the advertisement (Strauss, Frost, & Ansary, 2009). In short, e-marketing makes the usage of the Internet to obtain knowledge aboutcustomer preferences through interactive website and agents easier(Teo &Choo,2001).To keep the customer’s attention on the web presence requires to build up a strong customer relationship and to offer services that attract the customer to visit the website frequently and purchase products and services. Therefore, the sales process requires a deep data analysis to know the “consumer decision journey” (Gefen & Straub,2000).When a customer is visiting a website (s)he leaves a trace of data, called the digital footprint, that can be used to understand the customer needs, desires and demands as well as to improve its web presence.By the use of this information applied from Web Usage Mining (Arbelaitz et al., 2013) techniques on the digital footprint left by the user during their navigation; knowledge about the behaviour of the customer's purchase is enriched in order to increase his/her engagement. Then, this knowledge has to be converted into intelligence and, if it is possible, an entertaining presentation of the information required by the customer.In this context, the real situation of e-marketing will be seen through an on-line survey that has been supplied to retailers of Spain for their completion and four in depth interviews. After analysing the state, enriched technical solutions through the Web Usage Mining process will be proposed and linked to new discovered e-marketing trends. Finally, a few commercial and open source solutions that can help in the creation of concrete solutions for these new e-marketing trends will be displayed.2. MethodologyIn accordance with the meaningful relevance that e-shops have obtained in the last years, it is crucial to conduct successful e-marketing activities in order to maintain or improve the business in these kinds of companies. At this point, it is necessary to suggest a solution from a strategic vision point of view by developing appropriate e–marketing strategies. The solution derives from a tactic vision by deciding for certain e-marketing trends and at the end an operational vision which is implemented by selected trends & practices.Even so, it is necessary to know the initial state of e-marketing into a sample of the Spanish enterprises dedicated to e-commerce.The methodology that has been carried out to know the initial state is based on two different manners of obtaining the real state of e-marketing paved by the e-commerce. On one hand, 86 online surveys have been made to some e- shop owners. On the other hand, out of these 86 companies four have been nominated to have an interview in depth. These interviews were conducted via telephone or face-to-face in the client's own company and the online surveys were collected through a digital form made in Google Forms.Once the surveys were completed, we proceeded to extract the information from them in order to the draw the conclusions that drive the second stage of the process. This second step consists of: a) a reflectionby experts on the detected deficiencies and b) the proposal of practical solutions that facilitate the achievement of strategic e- marketing solutions with vision of business and that incorporate techniques of Data Mining.3. Results and discussion3.1 Results of surveys and interviewsOn one hand, the analysis of the survey data shows that the majority of the e-shop owners questioned are small enterprises with less than 5 employees in the B2C sector (See Fig. 2a) that commodities, quick sale. They are very comparable in number of products and time in the online business (1-2 years) (See Fig. 2c). They also have a maximum number of online orders that (usually) a range from 101 to 1,000 orders a year and yearly revenue of less than 50,000 € (See Fig. 2b). The main languages supported by the e-shops are Spanish and English.On the other hand, analysing the companies that have done the interview, it seems that all of the moffer minimally processed, high-demanded products. Furthermore, 50% of the companies surveyed do not know exactly the main reasons why the customers make purchases at their e-Shop. It also is highlights, the fact that only these SMEs employ a person to ensure online sales and make little investments in their online presence (<10K €). In short, these are companies with a small volume of business and their revenues from online sales do not make a big impacton their business.Remark that, it has been less than 5 years since the e-shops started selling their products via Internet and, therefore, it is a process that must evolve towards maturity. The e-shop considers the on-line service as an added service to its business performance but not a priority.In addition to this, it can be seen that the e-shops have a certain level of infrastructure because they often have outsourced the hosting of their website and almost all use Google Analytics as a web analytics tool (Clifton, 2012; Hasan, Morris, & Probets, 2009). Out of the e-shops that use Google Analytics, very few do actually take advantage of the tool.In the same way, according to the surveys, the fraudulent case out of the total volume of transactions does not exceed 1% and they deal with it by leaving it in the hand of third parties: banks and gateways. They do not use electronic tools to observe and compare the prices of its competitors because it is the provider the one that sets them.To sum up, with the extracted data it is concluded that many e-commerce use Web Analytics tools, specifically Google Analytics, but very few information is obtained from the purpose of the client by his/her digital footprint. This prevents to properly categorize their behavior and facilitate effective e-marketing campaigns.3.2 Thinking and discussion based on solutionsThe need for developing specific marketing strategies fore-commerce implies that some traditional principles are adapted, or even reinvented. Four activities facilitate the deployment of e-marketing strategies (Stolpmann, 2001): online promotion, online shopping, online service and online collaboration.In addition to this, we think that it would be helpful it is necessary to choose some of the most relevant e- marketing trends and current trends & practices based on the considerations of experts who are close to the market demand and the practical trends web literature. This means that, a part of scientific base, it has obtained information from other important web origins where it might have significant information about real cases that are closer to reality. Therefore, the description of the trends: brick and mortar, Offering of increasingly complex online features, mobile everywhere... related to the e-marketing is crucial, for then, these can be crossed with trends & practices. These latest trends technological advances must be geared towards a future where retailers can get the most out of their online sales. In this regard, there are certain factors that should be taken into consideration such as the pick-up speed or omnichannel customer experience, social-networking testing (A yada & Elmelegy, 2014), list of wishes, search engine optimization or mega markets, cross border e-sales, suggestiveselling(Mussman,Adornato, Barker, Katz, & West, 2010), web banner advertising (Ozen & Engizek, 2014) and rewards.By doing so, it is obtained the necessary traceability which allows the intelligent e-marketing process be more consistent and stay closer to the e-shops reality.4 Conclusions and future workThis study aimed to test the necessity of the SMEs to become active users of web mining solutions. Overall, from the results it can be extracted that: a) the Pricing analysis is not relevant for them, because in the majority of cases is established by the products providers; b) the fraud has not any impact in the online purchases. It is inferred from the responses, that the market has not obtained the necessary maturity yet and that this issue is often outsourced to third party partners; c) Almost all the questioned companies have deployed the web analytics over their websites but they do not follow an exhaustive data analysis.Therefore, keeping in mind these key points and observing the significant importance of the digital footprint at the beginning of the web mining processes, it must regard that in a short-term the data origins based on this system will raise and the weight that this step will have on the process will be crucial, in order to dispose a better raw data. Furthermore, as in real sales, the process of selling based on e-commerce must be inconcordancewiththe customer´s necessities prior, during and after the sale. This requires precise knowledge of the customer´s preferences. For this reason e-commerce, must find out to whom, what,how and when to refer to the virtual visitor. In order it will take advantage of applying the data mining techniques in the phase that it corresponds to satisfy the necessity of enrich the data and add value according to better information about the client.Additionally, intelligent e-marketing processes should bear in mind the necessary relationships between e- marketing trends and Data Mining techniques in order to develop specific marketing strategies for the Internet.中文译文基于Web挖掘的电子商务智能电子营销新趋势作者：FR Ortiz，JK Gerrikagoitia，I Castander摘要网络营销是在虚拟空间中适应和发展营销策略的所有努力的集中：网络，社交媒体......在电子商务网站中，电子营销必须帮助消费者购买。

Putting Taobao's Size and Growth inPerspectiveEric Jackson,Forbes,2011(06)I’ve written recently about Taobao’s significant size and growth and how that potentially is going under-appreciate d by Yahoo!’s (YHOO) investors.I wanted to provide some more points of comparison between Taobao and the two Chinese Internet behemoths: Tencent and Baidu (BIDU).As I said before, I estimate that Taobao did RMB 5 billion in revenues in 2010. The majority of this revenues (80%) came from advertising vs. transaction revenue (although this will likely change greatly in the years to come).Tencent by comparison did RMB 19.6 billion last year. However, of this, only RMB 1.4 billion came from advertising. The rest of their revenues came from value-added services (e.g., games) they sold to their users.So, Taobao’s ad revenues are already 4x the size of Tencent — and keep in mind that Tencent had a CAGR of 51% for its ad revenues in the last 4 years.Starting in 2009, Taobao actually surpassed Sina (SINA) in terms of market share of Chinese online advertising. This lead has only increased. According to iResearch, Taobao had a 9.4% share of the Chinese online ad market as of Q3 in 2010. Sina’s share was 5.6%.Let’s compare Taobao to th e other king of the Chine se Internet: Baidu. Baidu did $1.22 billion in revenues in 2010 (or almost RMB 8 billion). So, Taobao is 62.5% the size of Baidu today. Applying this of percentage to Baidu’s market capitalization implies that Taobao on its own is worth $31.25 billion.Online ads matter. The total size of the Chinese Internet ad market in 2010 was RMB 36 billion. I estimate it will keep growing at 50% annualized rates and be an RMB 80 billion market by 2012. It’s not unreasonable to expect to see Taobao keep growing its share of this market to 14% by then. With that and RMB appreciation, Taobao could do nearly RMB 11 billion in ad revenue by 2012 (or $1.9 billion).But transactions will be the most exciting part of the Taobao growth in the years ahead. Most of their money from transactions with come from business-to-consumer (B2C) sales, rather than from consumers-to-consumers (C2C). I mentioned in my earlier article thatTaobao had launched their to much fanfare in November of last year. The take rates on Tmall are currently just under 4% for Taobao. They hope to grow this over time, along with GMV.In order to grow GMV, Taobao needs more merchants. There’s recent data to suggest that this is happening.At the beginning of March, Tmall listed 32,000 merchants selling their wares on Tmall.As of yesterday, the number of merchants listed on Taobao was over 36,000. This is 75% annualized growth in the number of merchants sellingstuff on Tmall. We don’t know exact details on average selling price or GMV as the company is still private, but the raw number in merchants is indicative of how quickly GMV appears to be growing at the company.Any way you calculate it, Taobao has massive ad revenue and transaction revenue possibilities ahead of them in the next 5 years. Their size and growth — when compared to Tencent and Baidu — are even more impressive. This size relative to these giants suggests a huge unappreciated value for Taobao.Ever since David Einhorn announced he was a believer in this hidden value story earlier this week in his letter to partners, the rest of the market is starting to come around to Taobao’s and Yahoo!’s hidden value.淘宝的规模和未来展望Eric Jackson,《福布斯》,2011(06)我最近写了关于淘宝的显著规模和增长以及可能会被低估了的雅虎( YHOO )的投资者。

文献信息：文献标题：ELECTRONIC COMMERCE（电子商务）国外作者：Đerić Slavko文献出处：《Economics》,2017,4字数统计：英文2060单词，11447字符；中文3455汉字外文文献：ELECTRONIC COMMERCESUMMARY Electronic commerce can be defined in different ways. Any definition helps to understand and explain that concept as better as possible. Electronic commerce is a set of procedures and technologies that automate the tasks of financial transactions using electronic means. Also, according to some authors, electronic commerce is defined as a new concept, which is being developed and which includes process of buying and selling or exchanging products, services or information via computer networks, including the Internet. Electronic commerce is not limited just to buying and selling, but it also includes all pre-sales and after-sales ongoing activities along the supply chain. Introducing electronic commerce, using the Internet and Web services in business, realizes the way to a completely new type of economy—internet economy.Keywords:electronic commerce, development, purchase, sale, economy, InternetINTRODUCTIONToday, development of modern means of communication, especially electronic, which radically change the existing power relations and the power on the global market, have a significant role in more evident process of globalization. The magnitude of impact of the development of communication and information resources on the world economy may be implied by the fact that it goes into traditional laborintensive activities, where before there were not opportunities for the application of modern information technology.Managers of large companies, as well as small and medium-sized enterprises, need to understand first of all the importance, as well as many advantages that use of modern digital technology enables them in the creation of new business ideas and their realization. In the new digital era the benefits and opportunities of e-business represent a significant potential that should be used in the best and the most efficient way. Thanks to the internet there are some changes in the way of business, geographical boundaries are disappearing, language barriers and currency restrictions are being bowed down.ELECTRONIC COMMERCEToday’s way of doing business is completely changed, mostly thanks to the Internet. E-commerce has a great role in the process of globalization and in the development of modern means of communication, especially electronic, by radically changing the existing power relations and the power on the global market. In modern business there is a transition from mechanical to electronic phase of business. Besides the technological aspect it is necessary to emphasize the economic aspect and define e-commerce as a new market that offers new types of goods and services, such as digital products through digital processes. Sellers of physical goods are also being included in digital processes, such as on-line ordering, market research and payment, which are the parts of the new market.Electronic commerce is the exchange of business information, maintaining business relationships, and conducting business transactions between different organizations via telecommunication networks and is more than a set of Internet technologies.E-commerce can be viewed from the narrower and wider point of view. In the narrow sense electronic commerce involves buying and selling through the Internet, and in a broader sense it includes the exchange of business information, maintaining business relationships, and conducting business transactions by means oftelecommunications networks. In fulfilling tasks it uses electronic communication media such as the Internet, extranets, e-mail, database and mobile telephony. Electronic commerce includes several activities such as electronic sales and purchases of goods and services, online delivery of digital content, electronic funds transfer, public procurement, direct consumer marketing and other after-sales services. The basis of e-business is often called a fully digital business and it contains three components: product, process and participants, which have two components, physical and digital. Everything that can be sent and received via the Internet is considered to be a digital product.Electronic commerce creates new markets and economic activities, which are characterized by rapid information processes and market dynamics. Electronic networks provide the infrastructure for collecting and disseminating information. They also serve as a new channel for the sales, promotion of products and services delivery. Moreover, network integrate information for managing business activities at all levels of the company and provide new electronic connections with customers and partners in the supply chain. An increasing number of activities that add value to the economy take place in cyberspace through globally connected electronic networks. The Internet has expanded the premises to which companies reach. Managers can detect a greater number of business opportunities due to obtaining many additional business information from the Internet.ELECTRONIC MARKETMilicevic (2002) states that the Internetand new information technologies are leading to restructuring of markets on a global level and some industrial and service sectors. As well as on traditional (physical) market, also in electronic market, customers and sellers exchange goods and services for money or other goods or services, but only electronically. Electronic market uses electronic transactions leading to a new way of distribution of products and services to ultimate consumers. Electronic market means a place where electronic commerce is conducted, that is to say a network of interactions and communication where the information, products,services and payments are exchanged. In recent years, electronic market is gaining importance in the modern way of doing business. When it comes to e-business, business center is a network based on the locations where there are customers, sellers and other participants and they all find each other electronically and do business so.MODELS OF ELECTRONIC COMMERCEThere are many models of electronic commerce that vary according to the relations which exist between participants in trade (companies, customers, employees, government). Some of the models are: B2B, B2C, B2E, C2C, C2B, but lately there are also more complex forms that are created as a combination and updating of existing models such as B2B2C and C2B2C.B2B (Business to Business) is the automated exchange of information between different organizations;B2C (Business to Consumer) means the sale of goods and services to end consumers;B2E (Business to Employee) is a model which is also known as Intranet, or the Web site that gives products or information to employees;C2B (Consumer to Business) is a model where the consumer requests a product or service from the seller;C2C (Consumer to Consumer) is a model in which customers sell to each other;B2B2C (Business to Business to Consumer) is a model that is realized using B2B model that supports the company’s operations on the model of B2C;C2B2C (Consumer to Business to Consumer) is a model that connects consumers using on-line company as an intermediary.LEGAL ISSUES SPECIFIC TO ELECTRONIC COMMERCEThe most important legal issues specific to e-commerce are: assigning domain names, tax collection from incomes generated electronically and intellectual property protection. When assigning Internet addresses or domain names, problems arise when several companies that have similar names compete around the domain. The problemis solved in court or before an international arbitration system. Federal, state and local authorities are trying in every way to calculate how to get a share of revenue generated electronically. The problems are particularly prominent in international trade, when the question is where you need to pay a tax for a business license, income tax, value-added tax, the annual income tax and the like, as well as who controls the charge. Protection of software and other intangible creations is difficult to be implemented over the Web, which is why the issues of copyright and protection of intellectual property are subjects of frequent discussions. One solution might be a tax that is unique to the Internet, the so-called “bit tax”. The idea of this tax is based on the fact that each bit that travels through the network represents a subject to taxation at a rate that is unique. It could be collected in telephone exchanges or at the service provider and to be submitted to the competent tax authorities. However, such a tax would not take account of the nature of the information or goods that are purchased. The largest amount of bits on the Internet belongs to the children’s video games which are in most countries, wheree-business is developed, tax-exempt or taxed at the lowest rate. It is also unclear which government would take over the tax that is a result of cross-border data flow. Besides safety problems, the problem of unclear model of taxation of commercial transactions on the Internet certainly inflicts great torments to fiscal experts worldwide.ADV ANTAGES AND DISADV ANTAGES OF ELECTRONIC COMMERCE The main characteristic of e-commerce is a profound and very rapid change in the way trade is conducted. Today, e-commerce has many advantages over traditional conducting commercial transactions. Extensive use of e-commerce leads to new advantages. A set of interactive, content-rich and personalized messages can be delivered tospecifically selected consumers to increase sales. Today companies have a lot more information than before, which allows them to take advantage of this information as efficiently as possible, to segment the market and to adapt their products or services to potential customers or service users as well as possible.The impact of e-commerce is especially expressed in industries engaged in theproduction of computers, software and computer equipment and other elements necessary for realization of e-commerce. E-commerce has enabled companies to choose suppliers all over the world regardless of their geographical location, and to sell and market their products or services anywhere in the global market.Compared to traditional commerce the advantages of Internet commerce are numerous because properties are not necessary, as well as window dressing, sales staff is reduced to a minimum, there is a possibility of selling around the world, instant communication, presentation of interactive multimedia catalog that can provide the information that the customer wants (there is no classic catalog and postal shipping), promotion is much cheaper, it is easier to achieve publicity on the internet, there are more opportunities to adapt to customer needs, and with allthat the customer is enabled easier purchases carried out from an armchair, with no time limit (nonstop) ,without affecting the sales staff in the decision-making and various other benefits. Due to the complexity of the system of electronic trade problems in the sale or purchase over the Internet may occur. Problems refer to the fact that many potential customers still do not have Internet access or do not use it, some do not have fast Internet connection, online purchase involves a lot of confidence, privacy is compromised and there is a problem of the actual existence of stores on the Internet. Internet is a public network that is accessible to everyone, and because of that there is a possibility that someone monitors comunication without authorization and to abuse it later. Because of these reasons, it is necessary to find mechanisms that will ensure the protection of information, information integrity, and their authenticity. Cryptography is the science that deals with methods of maintenance of the confidentiality of information and which has its own features such as encryption, decryption and key. Defining and verifying the identity of the sender is achieved by using digital signatures and certificates. The purpose of the digital signature is authentication of the message content, as well as provision of guarantee of identity of the sender of the message.CONCLUSIONWith the advent of the Internet a lot has changed in terms of business and trade. Once the operating was based on the principle of face-toface, but now with the advent of the Internet participants in trade do not need to know, nor meet and see each other. With the advent of e-commerce there are no more geographical borders, nor language barriers and currency constraints. In modern business there is a transition from mechanical to electronic phase of business, which leads to more rapid penetration of technical progress in trade. It comes to development of electronic stores, which have significant benefits for end consumers, but there are new problems related to payments and the security of transactions carried out in this way. E-commerce and e-business are becoming inevitable everyday. Paper, pencil, stamp and other equipmentare replaced by computer and the Internet, thanks to which it is much easier and better to conduct an increasing number of business transactions. Online purchase and e-commerce are developing very fast, thus opening up new business opportunities, which affects an increase in productivity, reduction of costs and faster capital turnover. E-commerce creates employment opportunities, stimulates economic growth, investment in innovations, new technologies and knowledge, which contributes to the emergence of new operators in the market.中文译文：电子商务摘要电子商务可以用不同的方式进行定义。