销售人员面试需知
一．. Please be informed that the cv must mentioned at least minimum 1 year sales experience ,and you should talk about over 1 year experience during interview time .（要求简历上要写明有一年的经历,在面试时也要跟考官讲明有一年的工作经历）
二. appearance – (外表)
Appearance/ Grooming- please be sure that everyone shall be good making up and dress well and look smart during interview time (要求面试时女生一定要化淡妆,衣着整洁)
三. interview shall be in English .( please practise the English before interview as the below questions ) usually questions during interview .( the below underline question is very important) 面试时首先用英语,因此,将以下问题用英语提前准备好.常见的问题如下,面试官将会从下面众多问题中抽选部分问题来询问,因此请都准备好
1.-what is your name ? and what is you hobby ?你的名字?爱好?
2.- what is your work experience ? ( you must say at least 1 year sales experience and say about the product what you are selling )
你的工作经历?你必须要说明自己有一年的销售经历,并讲明是卖的什么东西?
3.-what is the product you are selling in your shop , please explain? 你销售的是
什么东西?请解释你对该产品的了解
(回答：请根据简历上的经历回答)
4. what is the important thing for selling ?销售最重要的是什么? What are the characteristics of an excellent sales person?作为一个优秀销售人有哪些特性？What make you good sales person ?什么使你成为一个优秀的销售人员？
（answer: In general , the client need the good character person , smiling , smart , helpful to others not selfish , team work ., willing to service the client, having service mind , never angry with the clients , be cool ） (答：总的来说客人需要的是一个好脾气的服务员，从不对客人发脾气，要随时保持微笑，机灵，要勇于帮助他人，具有团队精神，遇事沉着冷静，具有销售产品丰富的知识，具有良好的服务意识，不要太自我)
A.Understanding the client’s need（知道客人的需求）
B.Understanding your product （了解自己所卖产品特点）
C. Convincing the client to buy （有能力说服客人购买产品）
D. Pushing to selling in good manner （拥有良好的销售技巧和方法）
E.Have good service attitude (拥有良好的服务态度，包括热情、微笑、耐心等)
5. Describe excellent customer service?请描述什么是优质客户服务？What skill do
you have to make good sales ?成为一个优秀的销售人员需要哪些技巧？
回答要点：Basic requirements : Smile, Greet, investigate needs, meet needs via helpful advice and professionalism, prompt and efficient service throughout, if required offer alternatives, thank the customer and give a sincere parting comment. （基本要求：微笑，问候，需求调查，通过有益的建议和职业素质满足客户需求，始终及时高效的服务，如果顾客的需求是可选择的，那应首先感谢顾客，同时给予顾客真诚而职业的意见）
6. What is important as customer service ?客户服务最重要的一点是什么？
回答要点：让客户满意（ customer satisfaction）（回答参考4，5题)
7.what is “luxury” to you ?or what is your opinion “ luxury brand” or what is the meaning of “luxury brand “对你来说什么是奢侈或豪华?你的印象中的奢侈品品牌有哪些?
1.化妆品品牌：Dior（迪奥） CK.Channel （香柰尔） GUERLAIN (娇兰)
YSL Lacome(兰寇) Estte laurder (雅思兰黛) CLINIQUE倩碧
LOREAL欧莱雅 GIVENCHY纪凡希 MAX FACTOR 蜜丝佛陀
2. 箱包品牌： Gucci(古奇) Prada C Burberry LV Fendi
3. 服装品牌：Armani（阿玛尼） Pieer Cardan（皮尔卡丹） Zara
Verssca（范思哲） UZ Nike Banana Repubic GAP CD
Yalentino（瓦伦蒂诺） Guess CK
4. 鞋子品牌： Fregamo Adidas（阿迪达斯） Fuma（彪马） Nike 耐克
5. 太阳镜高档品牌：芬迪、CK。
8.How do you feel to sell luxury product ?怎样销售奢侈品？
回答要点：Totally understand the characteristics of goods, and aiming. Listen to the customers, to respect the choice of guests; to tell customers the true value of the Goods.
充分了解所销售商品的特点和面向人群；倾听客人的要求，尊重客人的选择；告诉顾客该商品的真正价值。 (也可参考4，5题)
9. Describe a situation when you dealt with an angry customer?面对生气的客人如
何处理？
回答要点： cool off , relax , calm myself , try to satisfy his or her requirement.
10. How can you handle the customers’ complain?（如何处理顾客的抱怨？）
回答要点：A complaining customer is an opportunity to improve your service not only
for them, but for all future customers. Apologize, if we really have some mistake.
11. If the goods is finished on the shelf , what you should to do ? 货柜上的商品卖
完了你如何处理？
