2017 中职 正式赛卷 职业英语技能 服务类-职场应用题目3

题目5For Contestant A Only选手A：某公司想要更换签约的快递公司（courier company），以得到更好的服务。

假设你是该公司的办公室主任，手上有对快递公司各方面的要求。

你的队友是办公室职员，手上有三家快递公司的资料。

请与你的队友沟通，选择一家你们认为最能符合要求的快递公司。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对快递公司的各方面要求，填写任务单中的Section 1；2. 向队友询问三家快递公司的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一家你们认为最能符合公司要求的快递公司，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which courier company have you chosen for the company?3)Why have you chosen this courier company? (Please give detailed reasons why youhave chosen this courier company and haven’t chosen the other two.)题目5For Contestant A OnlyPlease read the requirements for a new courier company.Dear Miss Hamilton,Based on our growing business and work efficiency, the current courier company has not been very reliable. So I would like you to find a new one. The new courier company should meet the following requirements:•Good national coverage, local offices in all major cities and be able to transport any package across the country within two days•Cost of delivery should be lower than 20 yuan per package since most of our packages are small•Available App to track the packages and for our employees to download and use •High customer satisfaction. You can look online at reviews, or speak to anyone you know who has used them already.Our last experience was so bad that I don’t want it to happen again. Can you look into different options and get back to me with your choice?Sincerely,Maria本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

and polite;
Have goodskills and
abilities;
Masterand can speak another foreign language.
Section 2 Communicate with Contestant B and complete the following form.
Computer skills
Help teacher input some
Majoring in
Familiar with
Section 3 Discuss with Contestant B and make a decision.
Whowillyouchoosefor the general manager?
Self-introduction:Iam an outgoing and considerate person.Ialways help othersin my life.Iam good at communicating with others, soIget along well with others.As the monitor,Ialways help myhead teacherinput some data by computer.Ihave a goodknowledgeofFrench, and in my spare timeIlearnedChineseand nowIhavepassed themandarintest.
□Mary□Steven□Helen
(Keep thissheetto yourself)
Worksheet (Answer)
Section 1Read the informationabout the requirements of the secretaryand complete the following form.

2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评环节样题本次考试包括听力和阅读两部分，共55道题目。

请在1小时之内完成。

听力测试现在开始。

Part I Listening 听力（40%）Task 1Directions: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）1.A B C2.A B C3.A B C4.A B C5.A B C6.A B C7.A B C8.A B C9.A B C10.A B CScripts:1.W: If I were you, I’d ride a bike to work. Driving in rush hour is terrible.M: How does the woman prefer to go to work?2.W: Mary, hurry up! Mum says she will be back at 10: 30, and we have 20 minutes left!M: What is the time now?3.W: Airports are sad places. But we will keep in touch and I will fly over to see you at Christmas.M: Where are they?4.W: Susan has a sweet voice and she dreams to stand on the stage and sing songs in front of a large audience.M: What job does Susan want to do?5.W: Be sure to take an umbrella with you this afternoon.M: What will the weather be like this afternoon?6.W: Tom looks so confident. I believe he is quite used to making speeches.M: What is Tom doing?7.M: Hi, Jane, you don’t have to make a call on the pay phone. You can use my mobile phone. W: What does the man offer?8.M: Wonderful day, isn’t it? Want to join me for a swim?W: What will they do?9.W: Mm, that’s good. I’d like to pay by credi t card.M: Which means of payment does the woman choose?10.M: I need proof of citizenship to apply for a passport.W: What is the man applying for?Task 2Directions: In this section, you will hear a dialogue. Match the information according to what you hear and fill in the brackets with the letters. Notice there are two extra pieces of information you do not need. The dialogue will be read out twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话。

2017年全国职业院校技能大赛西餐宴会服务赛项英语口语试题公开题库情境问答：1. Q: If the guest wants to reserve a table, what information do you have to know? A: I have to know the expected time of arrival, the number of guests, the name of the guest, his telephone number, and all the special requests.2. Q: What would you say to the guest who walks into your restaurant for dinner? A: Welcome to our restaurant. May I have your reservation, please?3. Q: What will you say if the guest wants a table that has been reserved?A: I’m sorry, sir. That table is reserved. However, these tables are available.4. Q: Before taking orders from the guest, what should you usually offer first?A: I should offer the menu and the wine list.5. Q: What will you say when you want to take an order from the guest?A: Please, may I take your order?6. Q: What will you say to the guest when all the dishes have been served?A: That is all for your order. Please enjoy your meal.7. Q: What will you say when the guest has been waiting for a long time?A: I’m sorry to have kept you waiting.8. Q: What will you say to the guest when he is leaving the restaurant?A: Thank you for coming. We look forward to serving you again.9. Q: How do you check the guest’s name of the reservation on arrival?A: May I know the name in which the reservation was made, please?10. Q: What do you say while you’re presenting the menu to the guests?A: Here is the menu. I will be with you in a moment to take your order.11. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it.12. Q: How do you recommend the specialty of the restaurant?A: Would you like to try our specialty? It is our chef’s recommendation and very delicious indeed.13. Q: How do you ask the guest his choice of the main course?A: What would you like for your main course, please?14. Q: How do you a sk the guest’s choice of wine?A: Would you like a bottle of red wine to go with your Sirloin Steak?15. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.16. Q: What do you say to ask the guest how he would like his steak cooked.A: How would you like your steak done? Rare, medium or well-done?17. Q: What will you say if a guest wants to reserve a private room for Friday evening but all the private rooms have been reserved for that time?A: I’m sorry, but there is no private room available for Friday evening. Would you mind changing it to a window table?18. Q: When the guest tells you they need more time to think before ordering, how do you respond?A: Please take your time. I will be back with you in a moment.19. Q: What will you say when you are taking an order for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad and Fresh Vegetable Salad.20. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our pleasure to be of service.21. Q: What will you say to explain the service charge to the guest?A: As you may have noticed, a 10% service charge has been added to the total bill.22. Q: What kind of wine will you recommend to the guest who has ordered Green Lip Mussel?A: I will recommend white wine to go with Green Lip Mussel and other kinds of seafood.23. Q：What information do you give when introducing your restaurant to the guest?A：I will introduce the style, the specialties, the popular dishes and the business hours of the restaurant.24.Q：If some guests complain that there is a guest smoking in the non-smoking restaurant, what should you do?A：I will apologize to the upset guests and remind the other guest that smoking is not allowed in the restaurant. If he wants to smoke, he should go to the smoking area of the hotel.25. Q：What will you say when you are recommending something to the guest?A：May I suggest our chef’s specialty? Many guests speak highly of it.26. Q：What do you need to do after the guest has finished ordering？A：I need to reconfirm everything by repeating all the dishes he has ordered and all the special requests he has mentioned.27. Q：After you have finished taking the order from the guests, what will you say?A：Thank you. We’ll be back with your order soon.28. Q: What do you say to check if the guests are enjoying their dinner?A：Are you enjoying your dinner? Is there anything else I can do for you?29. Q: What will you say to the guests if they ask you a question you don’t know?A: I will apologize and ask my manager for assistance.30. Q: If the guests tell you that they are full and want to leave, but there is still one more dish which hasn’t been served to the table, what will you do?A: I will check with the chef to see whether the dish has been cooked or not. If it has been cooked, I will ask the guests if they would like to have it packed and taken away with them; if it has not been cooked yet, I will cancel the dish.31. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check the bill carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.32. Q: What do you need to do if the guest would like to charge his bill to his room?A: I need to identify the guest by asking him to show his room card. Then I will take down his name, room number and finally make sure he signs the bill.33. Q: What will you say to ask the guest the way of payment?A: How would you like to pay? In cash, by credit card or room charge?34. Q: What will you say to confirm the number of people who are dining?A：How many people are there in your party?35. Q: How do you ask the guests who is paying for the dinner?A: May I know who is paying, please?36. Q: What will you say to the guest if he or she wants a pre-dinner drink?A: Would you like an aperitif before you order?37. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and get another bowl of hot soup immediately. 38. Q: What question will you ask further when the guest orders coffee?A: Would you like your coffee with milk or without?39. Q: What are the five main kinds of restaurant services?A: They are gueridon service, silver service, plate service, buffet service and takeaway service.40. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.。

2016年全国职业院校技能大赛中职组职业英语技能赛项（服务类专业组）职场应用环节 样题 比赛说明及规则比赛说明：本环节包含两个阶段。

第一阶段：在备赛区进行，限时30分钟。

两名选手通过沟通，协作完成并提交任务单（Worksheet），按照比赛要求分别准备第二阶段的比赛内容。

第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。

每位选手比赛时间剩余15秒时，响提示铃。

每位选手比赛时间终止时，响终止铃，选手必须停止汇报或作答。

本部分满分30分。

比赛规则：1. 备赛期间，两位选手只能用英语进行口头交流，不得互相展示或交换任何材料，否则将取消参赛资格。

2. 备赛期间，选手可根据需要在各自赛题上书写内容。

选手离开备赛室时，只能携带赛题（含Worksheet），不得携带除赛题以外的其他资料。

选手可携带各自赛题进入赛场，供汇报或回答问题时参考。

3. 备赛结束后，选手在工作人员带领下进入赛场。

在此期间，两位选手不得进行任何交流，不得互相展示或交换各自手中的材料，不得与他人进行交流，否则取消参赛资格。

4. 比赛期间，选手只能使用英语汇报或回答评委提问。

5. 比赛结束时，选手需上交全部资料。

For Contestant A Only选手A： 你是一家公司的市场部经理，由于出差需要从北京赶往新加坡。

你的队友是一家机票代理公司的客服人员。

他（她）有三个航班供你选择。

你需要与队友沟通，选择合适的航班。

在任务第一阶段（30分钟内），你需要完成：1. 阅读市场部经理对赴新加坡航班的要求，提取相关信息；2. 向队友询问三个航班的情况，根据要求完成任务单；3. 与队友讨论，选出最适合的航班；4. 准备第二阶段的汇报内容。

备注：任务单仅由选手A填写。

在任务第二阶段（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖（但不限于）以下几个要点：1. What is your group’s task?2. Which flight do you choose?3. Why do you choose this flight?For Contestant A OnlyRead the requirements of flight choice.You work as a marketing manager in a multi-national company in Beijing. You have to leave for Singapore tomorrow to meet an important client. Y ou will have dinner with the client and then try to sign a contract. Y ou prefer direct flight and short flight time. The budget is no more than 3 500 yuan for a one-way ticket.WorksheetSection 1 Communicate with Contestant B and complete the following form.Section 2 Communicate with Contestant B and choose a suitable flight.Your choice is: ___________________________.比赛说明：本环节包含两个阶段。

机密★启用前余庆县中等职业学校2017届中职单报高职统一考试英语综合测试试卷（三）本试卷分第I卷（选择题）和第II卷（非选择题）两部分。

考生作答时，将答案答在答题卡上，在本试卷上答题无效。

考试结束后，将本试卷和答题卡一并交回。

注意事项：1、答题前，考生务必将自己的姓名、准考证号填写在答题卡上，认真核对条形码上的姓名、准考证号，并将条形码粘贴在答题卡的指定位置上。

2、选择题答案使用2B铅笔填涂，如需改动，用橡皮擦干净后，再选涂其它答案标号；非选择题答案使用0.5毫米的黑色中性（签字）笔或碳素笔书写，字体工整、笔迹清楚。

3、请按照题号在各题的答题区域（黑色线框）内作答，超出答题区域书写的答案无效。

4、保持卡面清洁，不折叠、不破损。

不准使用涂改液、涂改胶带。

第I卷（选择题）I. 单项填空（本题10小题，每小题1分，共10分）从A，B，C，D四个选项中找出划线部分读音与其它三个不同的选项，并在答题卡上将该项涂黑。

1. A. answer B. class C. after D. strange2. A. hero B. zero C. behind D. serious3. A. arrive B. line C. live D. bright4. A. believe B. quiet C. piece D. field5. A. cost B. most C. post D. cold6. A. trouble B. touch C. famous D. tough7. A. blue B. use C. ruler D. June8. A. help B. honest C. hand D. hope9. A. whole B. when C. white D. why10. A. heart B. learn C. heard D. earthII. 选择填空（本题20小题，每小题1分，共20分）从A，B，C，D四个选项中选出最佳答案，并在答题卡上将该项涂黑。

2013年全国职业英语技能大赛职场应用比赛说明及规则比赛说明：本部分含两个阶段第一阶段：在备赛区进行，限时15分钟，两名选手通过沟通和协作完成并提交任务单（Worksheet），并按照比赛要求分别准备第二阶段的比赛内容。

第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。

本部分满分30分。

比赛规则：1. 选手只能用英语交流（包括读和写），否则将被取消参赛资格；2. 两名选手之间不得互相展示或交换任何材料，否则将被取消参赛资格；3. 选手可根据需要在备赛纸上书写内容，汇报或回答问题时可携带此材料，但不得携带除此以外的其他材料；4. 本比赛环节期间，选手不得与除队友之外的其他人就比赛内容和方法进行交流，否则将被取消参赛资格。

For Contestant A Only选手A：你是一家外资公司的秘书，你的老板计划利用圣诞假期和他的妻子去香港旅行。

你的队员是一家旅行社的工作人员，他（她）手头有三个旅行计划供你选择。

你需与队员沟通，选择合适的旅行计划。

在比赛第一阶段（15分钟内），你需要完成：1. 阅读老板一家旅游的需求，提取相关信息；2. 向队友询问其三个旅行计划的信息,根据要求完成任务单；3. 与队友讨论，确定最合适的旅游方案；4. 准备第二阶段的汇报内容。

备注：任务单仅由选手A填写。

在比赛第二阶段（3分钟内），你需要向评委汇报任务完成情况，内容需涵盖以下几个要点：1. What are your boss’ requirements for his tour?2. A brief introduction of the three tour plans.3. Explain your final choice.For Contestant A OnlyPlease read the requirement of your boss.You work as a secretary in a foreign company in Beijing. Your boss is going to have a short holiday during Christmas. He’s going to have a party with the staff in the company on Christmas Eve. Then he plans to have a 2-day holiday in Hong Kong. He wants to get relaxed while his wife doesn’t want miss the Christmas sale in Hong Kong. And the price is preferably between 4500RMB to 5500 RMB.For Contestant B Only选手B：你是一家旅行社的工作人员，你手头有三个香港旅行计划。

I. Listening Comprehension and typing (英文听打)Directions：In the following practice, you will hear a short dialogue. Please type the correct information on the answer sheet according to the5 questions given bellow:Zhang Hui去失物招领处寻找手机事宜，请听录音（附音频文件），根据录音内容填写下面的相关信息：Items InformationII. Reading Comprehension (阅读理解)Directions: in the following practice，you are going to read 5 passages. After reading a passage, you will find questions or unfinished statements. For each question or statement, you are required to make the correct choice among A,B,C and DPassage 1What makes money valuable? Why is a piece of paper marked $ 10 worth more than one marked $1? You could say there is no reason. It’s true that a special kind of paper is used to make dollar bills, and they are pretty, but that’s not what makes them valuable. The real reason money is valuable is that everyone believes it is.Ancient economies had no paper money or coins. Some used barter---- trading one thing for another. Others used all kinds of objects as money. Any object would do, as long as there was not an unlimited amount of it. Animals or metals were popular, and so were manufactured products like jewelry or weapons. Wealth in ancient Greece was measured in tools or cattle. This kind of money had two purposes. First, it was useful in itself. Tools and cattle can be used for farming. And second, it was a way to symbolize and measure value. A house, for example, would be valued at a certain number of tools or cattle. This greatly simplified trade. Other societies used money that was totally symbolic. For instance, American Indians used wampum, which is made from seashells. And until recently on the pacific island of Yap, people use large stone discs as money.In most places these types of money died out because more practical forms of money were invented. People started using precious metals, such as gold and silver, that were easier to carry around than tools or stones. And in the eighteenth century, paper money was introduced. At first people were suspicious of new currency, but they came to accept it because the government or bank issuing it would exchange an equal amount of gold for the paper. A $ 10 bill really was worth $ 10 for gold. But now, people are used to the idea that the government doesn’t have to back its money with gold. Everyone believes th at a $ 10 bill isworth $10 and that is good enough. But if, for some reason, people ever lost faith in paper money, ten dollars wouldn’t be worth the paper it’s printed on.1. According to the writer the real reason money is valuable is that everyone believes _________ .A. money is valuableB. gold is valuableC. money is goldD. money can buy gold2. The writer of this selection mentioned animals, metals and manufactured products like jewelry or weapons because _______________.A. they were valuableB. they were used as money in ancient timesC. people liked themD. they were useful3. Paper money was invented ___________.A. to take the place of other types of moneyB. to be replaced by other types of moneyC. in the nineteenth centuryD. in the seventeenth century4. At first people did not have trust in paper money because ___________.A. people can make it by themselvesB. the paper was not of good qualityC. it looked like an ordinary piece of paperD. it was not worth much5. People came to accept paper money when ___________.A. the government began to issue itB. the bank began to issue itC. they could exchange it for the same amount of goldD. people see it for the first time.Passage 2Americans with small families own a small car or a large one. If both parents are working, they usually have two cars. When the family is large, one of the cars is sold and they will buy a van(住房汽车)A small car can hold(容纳)four persons and a large car can hold six persons but it is very crowded(拥挤). A van hold seven persons easily, so a family three children could ask their grandparents to go on a holiday travel They could all travel together.Mr.Hagen and his wife had a third child last year. This made them sell a second car and bus a van. Their children sixth and seventh seat are used to put other things, for a family of five must carry many suitcases(衣箱)when they travel. When they arrive at their grandparents’home , the suitcases are brought into the two seats can then carry the grandparents.Americans call vans motor homes. A motor home is always used for holidays. When a family are traveling to the mountains or to the seaside, they can live in their motor home for a few days or to the seaside, they can live in their motor home for a few days or weeks. All the members of a big family can enjoy a happier life when they are traveling together. That is why motor homes have become very popular. In America there are many parks for motor homes.6. From the passage, a van is also called ____________.A. a motor carB. a motor homeC. a motorbikeD. a big truck7. Before Mr. Hagen and his wife bought a van, they__________.A. sold their old houseB. moved to their grandparents’houseC. built a new place for a vanD. sold their second car8. A motor home is usually owned by a family with__________.A. a babyB. much moneyC. more than two childrenD. interest in vans9. Americans usually use motor homes____________.A. to travel with all the family members of holidayB. to do some shopping with all the family membersC. to visit their grandparents at weekendsD. to drive their children to school every day10. Motor homes have become popular because___________.A. they can take people to another city when people are freeB. they can let families have a happier life when they go out for their holidaysC. some people think motor homes are cheapD. big families can put more things in motor homesPassage 3If you’ve been joining in chat ro om conversations, or trading e-mail with net pals(网友), you have become one of the millions who write in a special, short form of English.Throughout the world, every night children and their elders are “talking” online—many of them are talking at the same time.It’s fast: trying talking to six people once. It’s convenient: three or four words per exchange. It takes cleverness, concentration and quick fingers.And it requires very simple language. There’s neither time nor space for explanations. Why waste va luable time telling six friends you have to leave for a moment to take care of your little brother when BRB (=be right back) will do?Want to enter a conversation? Just type PMFJI (=pardon me for jumping in).Interested in whom you’re talking to? Type A/S/L, the common request to know your pal’s age, sex and location. You may get 15/M/NY as a reply from your pal.If something makes you laugh, say you’re OTF (=on the floor), or LOL (=laughing out loud), or join the two into ROTFL (=rolling on the floor laughing).And when it’s time to get back to work or go to bed, you type GTG (=got to go) or TTYL (=talk to you later).People want to write as fast as possible, and they want to get their ideas across as quickly as they can. Capital letters are left in the dust, except when expressing feeling, as it takes more time to hold down the “shift” key and use capitals. Punctuation (标点) is going too.11. The passage mainly talks about ___________.A. how to save money onlineB. how to make friends onlineC. how to use simple language online D What a computer can do12. When people are online, they talk by ______.A. using body languageB. drawing some strange picturesC. making phone callsD. making use of an especially short form of English13. The sentence “There’s neither time nor space for explanations” means that ________.A. people should use words properlyB. people should know what time it is when they are talkingC. people online have to express themselves in a simple wayD. people should communicate in a funny way14. If you get 17/F/NY as an answer to your A/S/L, it means _________.A. the people on the other end is 17 from New York and he is fineB. you are talking to a girl who is 17 and lives in New YorkC. you are talking to 17 girls who are from New YorkD. the people you are talking to is a 17-foot tall New York girl15. Which of the following is a way to save online time?___________.A. People seldom use capital letters or punctuation marks.B. Many people draw pictures.C. People only use the mouse instead of the keyboard.D. People never use the “shift” key.Passage 4Computers are very important to modern life．Many people think that in the future computers will be used in lots of everyday life．It is thought that we won’t have to go shopping because we will be able to get most things which are sold in shops on the Internet．There will be no more books because we will be able to get all texts from computers．The Internet will be used to play games, see films and buy food．Most telephone calls will be made by computers, too．Some people are glad about those new ways of shopping and communicating．Others do not think that computers will replace our old ways．Some people think that one day we will not read books made of paper. Instead, we will buy and read books using computers, which will keep many different books in them at the same time．We won’t need to turn lots of pages and paper will be saved．Computerized books will be used more and more．While many people say it is a pleasure to go into shops and look at things you want to buy．It is also unlikely that many people will want to read large texts on our computers. Because paper books will perhaps be more friendly．Maybe computers won’t change these two h abits．16. Which is the main idea of this passage? _________.A. People like going shoppingB. Reading books is importantC. Computer can be used to play gamesD. Computers are important17. There will be no more books because________.A. There is no paper in the future.B. People don’t like reading books.C. They are very expensive.D. We c an read passages from computers.18.Which of the following is TRUE?__________.A. We can see films by computers.B. People all like to go shopping by computers.C. We can’t buy anything using computers.D. All the people like reading books from computers.19. Which of the following is mentioned (提到) in the passage?___________.A. Computers can help us e-mail our friends.B. We can chat by using computers.C. Computers can help us make telephone calls.D. We can listen to the music by computers.20.The underlined word “communicating (in Para.2) refers to “_________”.A. buying goodsB. exchanging ideasC. taking exerciseD. playing gamesPassage 5Terms and Conditions of EmploymentThese terms and conditions should be read before you sign your contract.Salary：Your starting salary is：$15，000.This is reviewed annually.Hours：work are eight hours a day，Monday through Friday. You will start work on Feb.21，2008.On the first morning，report to your line manager John Knight.Health and safety：Please read the safety regulations attached. If you have any questions，contact the health and safety officer，whose name is at the top of the regulation sheet. If you have health problems，please inform the Senior Nurse，Chris Thomas. If you cannot work because of illness，please telephone the factory.Annual leave：During your first year of employment you ale allowed twen ty days’ leave. This should be arranged with your line manager.Overtime(加班) ：If you work more than forty hours a week，you will be paid at the current overtime rate. Your line manager will keep a record of the overtime you work. If you work on public holidays，you will be paid at the current rates. If you prefer，time can be taken instead of extra pay for public holidays and overtime.Clothing：The Supplies Department provides overalls(工作服) .Inform Supplies of your size two days before you need them. You can also order any other equipment you need for your job from Supplies.21. According to the contract，the salary of the employee_________.A is paid weeklyB is adjusted every quarterC is re-examined from year to yearD is fixed for the whole contract period22. If employees have any health problem，they should_________.A telephone the factoryB inform the Senior NurseC report to t11eir line managerD contact the health and safety officer23. The line manager is responsible for____________.A giving a pay raiseB signing a contractC arranging annual leaveD helping with personal affairs24. If employees work on public holidays，usually they will get_________.A extra days offB extra moneyC a pay raiseD paid holidays25. When they need overalls for their job，employees should inform the Supplies Department of_________.A the sizeB the colorC the styleD the quantityIII. Translation——English into Chinese（英译中）Directions: This part is to test your ability to translate English into Chinese. Each of the four sentences is followed by four choices of suggested translation marked A, B, C and D. Make the best choice and write the corresponding letter on the Answer Sheet.1. All orders, placed directly or via our representatives between now and July 1,will be honored at our previous prices.A 从现在起至7月1日的所有订单，凡是直接向我公司代理订购的，都将享受以前优惠的价格。

本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

For Contestant A Only选手A: 假设你是某公司行政经理。

公司要举办年终晚会，你手上有老板发来的活动要求。

你的队友是你的部门同事，手上有三个可供挑选的活动方案。

请与队友沟通，选出一个符合要求的最佳活动方案。

在比赛第一阶段，你需在30分钟内完成：1. 阅读老板提出的活动要求，填写任务单中的Section 1；2. 向队友询问三个活动方案的信息，填写任务单中的Section 2；3. 与队友讨论，选出一个你们认为最佳的活动方案，完成任务单中的Section 3；4. 准备第二阶段的汇报内容。

备注：任务单限选手A 填写，供其在赛场陈述时参考用，不作为评分内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which plan have you chosen for the party?3) Why have you chosen this plan? (Please give detailed reasons why you have chosen this plan instead of the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

For Contestant A OnlyPlease read the email from the boss. It is about her requirements for the plan.Dear Chris,As the end of the year is approaching, our company is going to hold an annual party on the evening of Dec. 31st. Will you please prepare the party?Since the average age of the 40 employees in our company is 26, the party should be interesting and attractive to young people. In addition, it should be held in some place with convenient transportation. We also look forward to some after-party activities, if possible. We are going to have the party after dinner, and the total budget for the party and dinner is no more than 25,000 yuan.Thanks! Don ’t hesitate to contact me if you have any questions.Yours,Cindy本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

题目4For Contestant A Only选手A ：某公司要招聘一名实习生（intern ），工作时间为今年夏天。

假设你是该公司人力资源部负责招聘的经理，手上有对新实习生各个方面的要求。

你的队友是人力资源部员工，手上有三名候选实习生的资料。

请与你的队友沟通，选择一名你们认为最符合公司要求的实习生。

在比赛第一阶段，你需在30分钟内完成以下任务：1. 阅读公司对实习生的各方面要求，填写任务单中的Section 1；2. 向队友询问三名候选人的相关信息，填写任务单中的Section 2；3. 与队友讨论，选出一名你们认为最符合公司要求的实习生，完成任务单中的Section 3；（备注：任务单仅由选手A 填写，供其在赛场陈述时参考。

）4. 准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1) What is your group’s task?2) Which candidate have you chosen for the company?3) Why have you chosen this candidate? (Please give detailed reasons why you havechosen this candidate and haven’t chosen the other two.)本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

题目4For Contestant A OnlyPlease read the requirements for a new intern.Dear Mrs. Richmond,We have a position available this summer for a college student to gain work experience in our department. We often have lots of good letters and applications sent in that we keep on file. I would like you to look through these and choose a suitable candidate. Our requirements for the new intern are as follows:•An average academic results above 70% •Some experience of working with others •English at least at intermediate level and ideally one other language at a basic level •Be available for a minimum of 2 months this summer and longer if possible • Want to work in finance in the futurePlease look through the letters and come back to me with your choice.Sincerely,Harley本试题所有权归中职组“职业英语技能”赛项执委会（服务类专业组）所有，盗版必究。

2017年全国职业院校技能大赛中职组“职业英语技能”赛项在线测评真题卷（服务类专业组）Part I Listening 听力（40%）TasklDirections: In this section, you will hear 10 short sentences and questions. There are three pictures marked A, B and C for each question. Choose the picture that best matches the question. Each sentence and question will be read out twice. You will have 10 seconds for each question.（在本节中，你将听到10个句子和相应的问题，每道题配有A、B、C三幅图片，请选择与题目内容相符合的一幅图片。

每道题读两遍。

每题你将有10秒钟的作答时间。

）3.A B7.A B CA B CTask 2 Listen and Match.Directions: In this section, you will hear a dialogue or a passage. Match the information according to what you hear and fill in the blanks with the letters. Notice there are two extra pieces of information you do not need. The dialogue or passage will be read twice. You will have one minute to complete the task. There is one example.（在本节中，你将听到一段较长的对话或短文。

2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s very nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit combination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you respond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result. 14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the guest how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on his shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s full name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。

2017全国职业院校技能大赛中职组酒店服务赛项英语口试题库一、中餐宴会摆台与服务部分情景应答及答题要点：1. Q: Ask the guests if they have a reservation with your restaurant.A: Good evening. Do you have a reservation?2. Q: How do you check upon the guest’s name of the reservation?A: Good evening. Under whose name was your reservation made?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.A: Very well. This way please. Here’s a window table for four overlooking the lake. It’s ver y nice and quiet here.4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and it’s free of charge for children under 6.5. Q: The guests would love to try some Chinese food, and they ask for your advice onwhere to have a dinner party.A: The Rose Restaurant of our hotel serves very good Chinese food. It’s on the 2nd Floor.6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest thathe book a table the same time tomorrow evening.A: I’m sorry. We are fully booked this evening. How about tomorrow? We still have some nice tables available for tomorrow evening.7. Q: Ask the guests their preference for the egg dishes.A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and Korean food here.9. Q: How do you offer to take order for the guests in the evening?A: Good evening. May I take your order now? / Are you ready to order now?10. Q: How do you ask the guest to check his bill?A: Here’s your bill. Please check it. The fruit com bination is on the house.11. Q: Visit the table to check if your service is satisfactory. Inform the guest the lastcourse will be dessert?A: Is everything to your satisfaction? All the dishes have been served as the menu goes, except for the dessert to follow.12. Q: Ask the guest his preference for fruit juice.A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.13. Q: Ask the guest’s choice of wine.A: Would you like a bottle of red wine to go with your Sirloin Steak?14. Q: What do you say when serving the guests their dessert?A: Here is your dessert. Please enjoy.15. Q: Ask the guest how he would like his steak prepared.A: How would you like your steak done? Rare, Medium or Well-done?16. Q: What is the duty of a Food and Beverage Manager?A: A Food and Beverage Manager is in charge and directs the work ofthe Department.17. Q: Tell the guests the general sequence of a Chinese dinner.A: Chinese dinner usually starts with cold dishes and ends with a soup.18. Q: What do you recommend if the guest orders a fresh white water fish?A: May I suggest steaming the fish to retain its freshness?19. Q: How do you ask about the guest’s preference for buffet or a la carte service?A: How would you like your dinner served? A buffet or an a la carte service?20. Q: How do you ask about the guest’s preference for salad?A: What kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.21. Q: How do you re spond to a guest’s compliments to your service?A: Thank you for your compliments. It’s our greatest pleasure to be of service.22. Q: Tell the guest where to pay his bill.A: You may pay the bill at the cashier’s desk. This way please.23. Q: Ask the guest what vegetable he’d like to have with his chicken.A: What vegetable would you like to go with your Roast Chicken?24. Q: What do you say in seeing off the guests?A: I’m glad you enjoyed. Thank you for coming! Good-bye.25. Q: Tell the guest what exactly is the dish of “Spaghetti with Lamb”.A: “Spaghetti with Lamb” is actually lamb cooked with herbs and served with spaghetti.26. Q: As a hostess, what’s the first thing you need to find out when the guest arrives?A: I have to find out whether the guest has a reservation or not.27. Q: What will a bartender tell the guests about Margarita?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.28. Q: What would you say if the guest wants to know the business hours of yourrestaurant?A: We provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.29. Q: What information do you give when introducing your restaurant to the guest?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours of the restaurant.30. Q: What would you say when you want to recommend something to the guest?A：May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?31. Q: After you have finished taking order for the guests, what would you say?A: Thank you. Please wait a minute. We’ll be back with your order soon.32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, buthe has no idea what to order, what would you recommend to him?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.33.Q: What would you say to the guest when you are recommending your housespecialty？A: Would you like to try our house specialty? It’s very popular among our guests. 34. Q: How do you respond to a guest’s complaint about the dish being too salty?A: I will apologize and say: “Let me organize another dish for you”.35. Q: If the guest tells you that his wife is a vegetarian, what would you say?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishesare very popular among the guests.36. Q: If a guest wonders whether he could smoke at the bar, what will you probably say?A: I will say “I’m sorry. But smoking is not allowed anywhere inside the bar.”37. Q: What would you ask when the guest orders whisky?A: I will ask “Do you want it straight up or on the rocks?”38. Q: What is the duty of an Executive Chef?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.39. Q: What will you do when the guest tells you that there’s a miscalculation in the bill?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier’s desk to correct it.40. Q: What would you ask if the guest wants to settle his bill?A: How would you like to pay? In cash, by credit card, or room charge?41. Q: How do you make sure of the number of people in the dinner party?A：How many people are there in your party?42. Q: How do you ask the guests who is paying for the dinner?A: Do you want separated bills or just one single bill? / May I know who is paying, please?43. Q: How do you ask the guests to take their seats?A: Would you please take your seats?44. Q: What do you ask to see if the guest would like to have an aperitif before ordering?A: Would you like an aperitif before you order? / Do you care for a drink before you order?45. Q: If the guest complains that the soup is cold, what should you do?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.46. Q: What question would you ask further when the guest orders coffee?A: Would you like your coffee black or white? / Would you like your coffee with cream or milk?47. Q: What are the five main kinds of restaurant services?A: There are mainly 5 kinds of restaurant services. They are gueridon service, silver service, plate service, buffet service and takeaway service.48. Q: What’s the standard of excellence for restaurant service in a deluxe hotel?A: The restaurant service in a deluxe hotel is expected to be fast, polite, very professional and of top quality.49. Q: Tell the guests about the choices they have for main course.A: What would you like to have for main course? We have Sirloin Steak, Roast Lamb, Grilled Prawns and Scallops with Ginger Sauce.50. Q: Ask and see if the guests would like to have something for dessert.A: What would you like for dessert? / What shall I bring you for dessert?二、客房中式铺床部分情景应答及答题要点：1. Q: How do you respond if a guest wants to buy something nice to take back to his little girl?A: I will recommend the hotel gift shop to the guest. And if time permits, I will recommend the local market to him as well.2.Q: You come to make up room for a guest, but he tells you that he prefers it laterbecause he is busy doing some paper work, what will you say?A：I will say: That’s all right. I will come back later. What time would it be convenient for you, sir?3.Q: What will you do if the guest says that she wants to use her hairdryer, but it’s 110volts?A: I will tell the guest that the electrical voltage in China is 220 volts. And I will send her a transformer or a hairdryer for 220 volts.4.Q: What will you say if the guest tells you the temperature in the room is notagreeable?A: Don’t worry. I will adjust the air-conditioning for you.5.Q: If the guest comes to you and says he can’t open the door with the key to his room,what will you do?A: I will go and have a check with him, and help to have his key changed if necessary.6.Q: Try to introduce the different types and styles of rooms in the hotel to Mr. Bellowswho is making a reservation over the phone.A: What kind of room would you like, Mr. Bellows? We have single rooms, double rooms, suites and deluxe suites in Japanese, British，Roman, French and presidential styles.7.Q: A guest tells you that he is attending an important conference, and wants to havehis suit dry-cleaned as soon as possible. What will you do to help?A: I will suggest that he take the express laundry service. There will be an extra charge of 50% for the express, but the laundry will be sent back to him in four hours.8.Q: What’s the information you give when you’re introducing a guestroom to theguest？A: I will introduce the equipment, the services provided, special facilities and the view the guest may get from the room.9.Q: You show the guest to his room, and he asks where he can get the slippers. Whatwill you say?A: “Let me get the slippers for you, they are here in the wardrobe.”10.Q: If the guest says he would like to sleep late the next morning, what will yousuggest?A: Please press the “Do Not Disturb” (DND) button before you go to bed, and you won’t be disturbed the next morning.11.Q: A guest wonders if the outdoor swimming pool of the hotel is a right place to cooloff and relax.A: Our outdoor roof-top swimming pool features a 150-metre long pool. It presents an excellent oasis for the guests to cool off and relax after a busy day.12.Q: If the guest asks you to look after the baby for her, what will you say?A: I’m sorry, madam. I can’t do that. It’s against our hotel’s regulation. But we have a very good baby-sitting service. The sitters are well-educated and reliable.13.Q: What will the attendant say to help if a guest asks to have a stain on his clothesremoved?A: Sure. We will try our best to remove the stain but we cannot guarantee the result.14.Q: What will you say if the guest complains the beef steak sent by Room Service israre, while he asked for well-done?A: I’m terribly sorry. I will inform the Food and Beverage Department; they’ll see to the matter and have another steak prepared to your appetite.15.Q: What will you say if there is no room available for the guest who is calling tomake a reservation?A: I’m sorry, but we are fully booked. Shall I put you on the waiting list? We will contact you if there is a cancellation.16.Q: How do you respond to an unexpected request from the guest?A: I’m not sure, but we’ll see what we can do for you. / I can’t guarantee, but let’s see what we can do.17.Q: Tell the gue st how to use the “Make up Room” sign.A: If you want the housemaid to make up your room earlier, just hang the “Make up Room” sign outside on the door.18.Q: Tell the guest how to ask for Room Service by telephone.A: You can dial 515 to ask for Room Service. Room Service is available round the clock.19.Q: Explain to the guest the hotel preference policy in making up rooms.A: We always make up the check-out rooms first, unless there is a request.20.Q: Explain to the guest the use of the Hotel Service Directory.A：By referring to the Hotel Service Directory on the writing desk, you’ll find detailed information about all the services we provide in the hotel.21.Q: Inform the guests about the free shoe shining service of the hotel.A: The hotel provides free shoe shining service for the guests. Just put them into the shoe basket if you want to have them polished.22.Q: Tell the guests about the voltage difference between the USA and China; remindhim that the sockets in the bathroom are for 110 volts and 220 volts respectively.A: The voltage here is much higher than that in the USA. There’re two sockets in the bathroom, one is for 110 volts and the other 220 volts.23.Q: The guest would prefer the turndown service for him after 9:00 pm when you’ll beoff duty. How do you respond?A: Don’t worry, sir. I will make sure to let the night staff know, and he’ll do the turndown service for you after 9:00 pm.24.Q: Explain to the guest how to use the door knob menu to order and have hisbreakfast in the room.A：You may use the door knob menu to order Room Service. Just tick the items you’d like for breakfast, write down the time, and hang the door knob menu outside the door before you go to bed tonight25.Q: The guest orders Room Service, and now you are delivering his breakfast to theroom. What do you say after knocking on the door?A: This is Room Service. I’ve brought you your breakfast.26.Q: Phone the guest and tell him that you’ve found the cell phone he lost the other day.A: This is Lost and Found. We have found your cell phone.27.Q: Apologize to the guest for the delay of his baggage delivery.A: I’m sorry for the delay. But the bellman is delivering your baggage up to your room now.28.Q: A visitor comes to meet Mr. Smith in Room 2501, but he is not in the room now,what do you say to the visitor? .A: I’m afraid Mr. Smith is not in the room now. Would you like to leave a message? 29.Q: How do you respond if a guest complains that one of the pillows in his roomsmells funny?A: I’m sorry, sir. I will have a new pillow sent to your room right away.30.Q: How do you check with the guest when sending up his luggage? .A: Here we are, Room 1208. You’ve got three pieces of luggage in all. Is that right, sir?31.Q: How do you ask the guest to make sure if there is something identical attached tohis luggage?A: Is there a tag or anything identical attached to your luggage, sir?32.Q: The guest wants to know if he can make a direct dial international call from hisroom.A: Yes, sir. You can make a direct-dial international call from your room. Please dial 9 first, and then the country code, the area code and finally the telephone number.33.Q: Tell the guest where to leave his laundry. .A: Just leave your laundry in the laundry bag behind the bathroom door. The attendant will come and collect the laundry.34.Q: Tell the guests to contact you when they have requests. .A: If you have any requests, please feel free to let us know, we are always at your service.35.Q: You’re sending back the laundry to Mr. Dave. Tell him a button on h is shirt ismissing, and you’ve sewed on a new one for him. .A：Mr. Dave, here’s your laundry. By the way, one button was missing from your shirt, and we’ve sewed on a new one.36.Q: One guest looks worried, show your concern and offer your help. .A: Good afternoon, you look worried. What has happened? How can I help you? / Can I be of assistance?37.Q: Apologize for the inconvenience caused to the guest, and assure him it will nothappen again. .A: I’m sorry for the inconvenience, sir. I assure you this won’t happen again.38.Q: The guest tells you that he’s just had a shower, and the bathroom is quite a mess.A: Don’t worry sir. I will tidy up your bathroom right away.39.Q: How do you greet the checking-in guests at the Front Desk?A: Good morning. Welcome to the Hotel. Do you have a reservation?40.Q: What are the items of information a receptionist should ask the guests to enterwhen filling out the registration form?A: The receptionist should make sure that such information items as the guest’s f ull name, address, nationality, forwarding address, visiting purpose and signature are all entered correctly and legibly.41.Q: How do you ask for guests’ personal information politely?A: Excuse me. May I have your name, address and your telephone number?42.Q: Inform the guest that you are able to accept his booking.A: We are glad to tell you that we are able to accept your booking.43.Q: How to ask about the Room Rate for a double room?A: What is the price for a double room? / How much is a double room per night? 44.Q: You’ve helped the guest check in at the Front Desk. And now tell him to follow thebell boy to his room.A: If you are ready, the bell boy will show you up to your room.45.Q: How do you inform the guest of the arrival of his visitor?A: A certain Mr. Zhang wants to see you, sir. He is now waiting in the lobby.46.Q: How do you ask the speaker to slow down?A: Excuse me, but would you please slow down a little? / Excuse me, madam, but would you mind slowing down a bit?47.Q: Give two examples of making courteous parting remarks.A: Thank you for calling us, sir. / Thank you for choosing us for your service, sir. / Thank you for staying with us, sir. / Thank you for using Room Service, sir.48.Q: How do you talk about distance when showing guests the way?A: It takes about 20 minutes to get there by taxi/bus/on foot. /It is 20 minutes’ taxi ride/ bus ride/ walk from here.49.Q: How do you check if the visitor of a guest, named Williams, has an appointment?A: Did Mr. Williams know that you were coming? / Is Mr. Williams expecting you? / Do you have an appointment with Mr. Williams?50.Q: How do you offer to take a message for a guest?A: Would you like to leave a word/message? / Anything you’d like me to tell/pass along to the guest?。

题目1For Contestant A Only选手A：某公司业务扩大，现需要租用新的办公室。

假设你是该公司办公室主任，手上有总经理对选址的具体要求。

你的队友是办公室职员，手上有三个可供挑选的办公地点。

请与你的队友沟通，选出一个符合要求的最佳地点。

在比赛第一阶段，你需在30分钟内完成以下任务：1.阅读总经理提出的选址要求，填写任务单中的Section 1；2.向队友询问三个办公地点的信息，填写任务单中的Section 2；3.与队友讨论，选出一个你们认为最佳的地点，完成任务单中的Section 3；（备注：任务单仅由选手A填写，供其在赛场陈述时参考。

）4.准备第二阶段的汇报内容。

在比赛第二阶段，你需在3分钟内向裁判汇报任务完成情况，内容需涵盖以下要点：1)What is your group’s task?2)Which office have you chosen for the company?3)Why have you chosen this office? (Please give detailed reasons why you have chosenthis office and haven’t chosen the other two.)题目1For Contestant A OnlyPlease read the requirements for an office.Dear Mr. Holt,As you know our company is getting bigger and we will shortly need a new office. I would like you to find a suitable place for us to move to. Ideally, it should have good public transport connections because people travel from all over the city. So, one located near the metro or bus stops would be really helpful for staff. The offices themselves should have space for a minimum of 150 people but it would be better if there was enough space for 200 because our company is likely to keep getting bigger. Our budget is limited to 200,000 yuan per month. Included in the office, I would like you to find one with a canteen for staff to eat in. There should be parking for 50 cars for senior management and visitors. Lastly, I would like an office with space for a staff gym. It’s important for our staff to be happy and healthy.Sincerely,Michael题目1For Contestant A OnlyWorksheetSection 1 Read the requirements for an office and complete the following form.Details RequirementsLocation Near _______ or __________Space Between ________ and _______ peopleCost Limited to ___________Facilities _________, _________ and ___________Section 2 Communicate with Contestant B and complete the following form.Details Information about each officeLocation Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Space Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Cost Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Facilities Office A: ________________________________ Office B: ________________________________ Office C: ________________________________Section 3 Discuss the question with Contestant B and make a decision. Which office do you choose for the company?□Office A □Office B □Office C题目1For Contestant B Only选手B：假设你是某公司办公室职员，你的队友是办公室主任。

10.中职外语(职业英语技能)专业类服务类附件10：中职外语（职业英语技能）专业类服务类专业组等二个项目技能比赛规程、评分标准及选手须知一、比赛内容与比赛方式（一）比赛内容本次比赛内容分为情境沟通与职场应用两部分。

1．情境沟通每支参赛队的2名选手按照所提供的一组与生活紧密相关的图片，包括参观巡游、环境庇护、运动休闲、文明礼仪、校内生活等主题，研究预备10分钟后，推选1名选手在2分钟之内用英语对图片内容做出描述并阐释个人见解，然后在3分钟内与外籍评委就图片主题及描述内容举行互动问答。

2．职场应用选手以2人团队为单位完成一个通用职业场景中的任务，包括求职面试、公务接待、商务旅行、公司介绍、产品介绍等职业场景。

本部分竞赛过程分为两个阶段：第一阶段在候赛区举行，选手在20分钟内对所给任务信息举行分析、筛选，通过分工配合，按任务单要求分步骤完成该任务并提交任务解决计划（如工作流程单、计划表格等）。

其次阶段在赛场内举行，先由一名选手在2分钟内向评委陈述任务完成状况，然后，另一名选手回答评委提出的相关问题，限时3分钟。

囫囵过程，要求使用英语交流沟通。

（二）比赛方式2人小组赛。

分服务类专业组和其他专业组（各组专业名录见附件），参赛选手不得跨专业类参与竞赛。

两组使用同一比赛规程及评分细则，比赛试题分开命题。

参赛选手由各市州组织选拔确定，各市州可选送两支参赛队（服务类专业组、其他专业组各一支）。

每支参赛队由1名指导老师及2名参赛选手组成。

二、比赛时量与比赛流程（一）比赛时量每支参赛队比赛总用时40分钟。

其中，第一部分情境沟通用时15分钟（预备10分钟，图片描述2分钟，互动问答3分钟）；其次部分职场应用用时25分钟，其中，第一阶段用时20分钟，其次阶段用时5分钟（陈述任务完成状况2分钟，互动问答3分钟）。

（二）比赛流程本次比赛分两场举行，第一场情境沟通，其次场职场应用。

第一场竞赛所有结束后，再举行其次场竞赛。

参赛选手在第一场竞赛开头前30分钟进入第一候赛室，凭身份证和参赛证举行检录并抽取竞赛序号。

附件10：中职外语（职业英语技能）专业类服务类专业组等二个项目技能竞赛规程、评分标准及选手须知一、竞赛内容与竞赛方式（一）竞赛内容本次竞赛内容分为情境交流与职场应用两部分。

1．情境交流每支参赛队的2名选手根据所提供的一组与生活紧密相关的图片，包括参观游览、环境保护、运动休闲、文明礼仪、校园生活等主题，讨论准备10分钟后，推选1名选手在2分钟之内用英语对图片内容做出描述并阐释个人见解，然后在3分钟内与外籍评委就图片主题及描述内容进行互动问答。

2．职场应用选手以2人团队为单位完成一个通用职业场景中的任务，包括求职面试、公务接待、商务旅行、公司介绍、产品介绍等职业场景。

本部分比赛过程分为两个阶段：第一阶段在候赛区进行，选手在20分钟内对所给任务信息进行分析、筛选，通过分工协作，按任务单要求分步骤完成该任务并提交任务解决方案（如工作流程单、方案表格等）。

第二阶段在赛场内进行，先由一名选手在2分钟内向评委陈述任务完成情况，然后，另一名选手回答评委提出的相关问题，限时3分钟。

整个过程，要求使用英语沟通交流。

（二）竞赛方式2人小组赛。

分服务类专业组和其他专业组（各组专业名录见附件），参赛选手不得跨专业类参加比赛。

两组使用同一竞赛规程及评分细则，竞赛试题分开命题。

参赛选手由各市州组织选拔确定，各市州可选送两支参赛队（服务类专业组、其他专业组各一支）。

每支参赛队由1名指导教师及2名参赛选手组成。

二、竞赛时量与竞赛流程（一）竞赛时量每支参赛队竞赛总用时40分钟。

其中，第一部分情境交流用时15分钟（准备10分钟，图片描述2分钟，互动问答3分钟）；第二部分职场应用用时25分钟，其中，第一阶段用时20分钟，第二阶段用时5分钟（陈述任务完成情况2分钟，互动问答3分钟）。

（二）竞赛流程本次竞赛分两场进行，第一场情境交流，第二场职场应用。

第一场比赛全部结束后，再进行第二场比赛。

参赛选手在第一场比赛开始前30分钟进入第一候赛室，凭身份证和参赛证进行检录并抽取比赛序号。

2015年全国职业院校技能大赛中职组职业英语技能赛项其他类专业组 职场应用环节样题比赛说明：本环节含两个阶段。

第一阶段：在备赛区进行，限时30分钟，两名选手通过沟通和协作完成并提交任务单（Worksheet），并按照比赛要求分别准备第二阶段的比赛内容。

第二阶段：在赛场进行，选手A按要求向评委陈述任务完成情况（限时3分钟），选手B回答评委的现场提问（限时2分钟）。

每位选手比赛时间剩余15秒时，响提示铃。

每位选手比赛时间终止，响终止铃，选手必须停止汇报或作答。

本部分满分30分。

比赛规则：1. 备赛期间，两位选手只能用英语进行口头交流，不得互相展示或交换任何纸质材料，否则将被取消参赛资格。

2. 备赛期间，选手A可根据需要在任务单（Worksheet）上书写内容，汇报或回答问题时可携带此材料，但不得携带赛题及其他材料；选手B可在大赛组委会提供的草稿纸上书写内容，回答问题时可携带此材料，但不得携带赛题及其他材料。

3. 备赛结束后，选手在工作人员带领下走进赛场。

在此期间，两位选手不得进行任何交流，不得互相展示或交换各自手中的材料，且不得与他人进行交流，否则将被取消参赛资格。

4. 比赛期间，选手只能使用英语汇报或回答评委提问。

5. 比赛结束时，选手需上交全部资料。

For Contestant A Only选手A：你是某家用电器的经销商，专营各种家用电器的批发零售。

你收到了一位学生创业者的询价，他打算开一家低成本的小咖啡厅并想为咖啡厅的厨房采购电器设备。

你的队友是你的合作伙伴，他给出了三个采购方案，请你根据客户的要求与队友商讨，选择最佳的电器设备采购方案。

在任务第一阶段（30分钟内），你需要完成：1. 阅读对咖啡厅电器设备的需求，提取相关信息；2. 向队友询问各电器方案的功能特点、价格等信息，根据要求完成任务单；3. 与队友讨论，选出最佳的电器采购方案；4. 准备第二阶段的汇报内容。

备注：任务单仅由选手A填写。