行的入店指导。
• 9.front of the house:services and functions of a hotel that involve management,the front desk,accounting,baggage handling,and so on.
• 10.back of the house:services and functions of a hotel that involve housekeeping,engineering,maintenance,food and beverage service,and so on.
will of people in the local community or of others who may help to bring convention business to the hotel. • 15.the Industrial Revolution:the development of machines and industry that took place in Europe in the late 18th and early 19th centuries,and brought great social changes. 工业 革命。
年级学生,本书各课对话皆围绕他在大观饭店各部门 的实习活动展开。 • 19.Rome was not built in a day.罗马非一日建成。 • 20.reputation first,customer foremost:信誉第一,顾客至 上。
• 6.bellman:bellboy,bellhop,a hotel employee who takes guests to their rooms,carries luggage,etc..