2019年陕西省高等职业院校技能大赛导游服务赛项竞赛方案【模板】

中等职业学校导游技能比武竞赛方案一、赛事名称“中等职业学校导游技能比武竞赛”二、赛事宗旨本次比赛旨在促进中等职业学校上的导游专业学生通过此项比赛，展示自己的导游技能，交流经验，提高技能水平，培养其实际操作能力，并且为其日后从事导游工作提供更加广泛的实践机会。

三、比赛形式采用人际交往互动、演示讲解、案例模拟、现场对接等形式相结合的方式，重视技能操作和团队协作，突出实际性和针对性。

四、比赛时间本次比赛时间为两天，在选手比赛之前有一天的比赛培训。

五、比赛内容1.旅游技能测试：（1）旅游常识测试（2）旅游法律法规测试（3）景区知识测试（4）旅游人员服务礼仪测试2.语言表达能力测试（1）讲解一个景点或者一个历史事件（时间不超过5分钟，自备展示资料）。

（2）再现已经陆续游览的景点（以主观角度讲述，时间不超过5分钟，可以假设一些细节情况，如带游客探索人性，历史等等）。

3.文化遗产保护能力测试（1）参观一个待保护区域（古建筑、人文景观等等），酌情复现发生在这里的历史事件，详细讲解一些说明文化意义和保护价值的资料。

（2）制作一个以保护文化遗产为主题的宣传海报或者小册子（图片或者自己画出一些动作留给游客参与），宣传有效保护文化遗产的重要性。

4.实践操作能力测试（1）能够熟练掌握导游工作流程，能够自主成行并处理各种紧急事件。

（2）一张通过搜索阅读自己喜欢城市的历史和风土人情的路线图：制定出参加游客的游览路线和互动事件，可以加入一些创意和特色，扩展游客参与感和体验度。

6.团队协作能力测试（1）指定每个团队成员担任各责任角色，完成一次旅游接待性质的实践活动。

（2）比拼规划行程、接待游客、讲解风采、处理突发状况三大核心元素。

七、比赛评价标准评分标准采用100分制，评委将按各考核内容分别评分，总分数根据各考核内容占总分权重总和得出。

八、奖项设置1.一等奖3名，奖金各5000元人民币。

2.二等奖5名，奖金各3000元人民币。

3.三等奖10名，奖金各1000元人民币。

2019年全国职业院校技能大赛赛项规程一、赛项名称赛项编号：GZ-2019036赛项名称：会计技能英文名称：Accounting Skills赛项组别：高职组赛项归属：财经商贸大类二、竞赛目的通过竞赛，检验和展示高职院校财会类专业教学改革成果和学生会计职业岗位通用技术、职业能力以及职业素养，引领和促进高职院校财会类专业教学改革，激发和调动行业企业关注和参与财会类专业教学改革的主动性和积极性，推动提升高职院校财经类专业人才培养水平。

三、竞赛内容（一）竞赛内容竞赛包括财务会计技能竞赛和管理会计技能竞赛两个环节，分上下两个半场进行。

其中财务会计技能竞赛环节包含岗位职业素养竞赛内容（岗位职业素养考核穿插和融入于团队竞赛过程中），管理会计技能竞赛环节也采用团队竞赛方式。

1.财务会计技能（含职业素养）竞赛环节竞赛内容及分值分布财务会计技能竞赛环节共400分，其中4个岗位职业素养考核各10分，共40分，团队合作竞赛360分。

（岗位职业素养考核在全部正确的基础上，每提前1秒可获得奖励分0.01分）（1）岗位职业素养考核内容及分值（共40分）严谨准确精神——出纳岗位——现金存储业务（10分）耐心细致态度——审核会计——银行对账业务（10分）快速高效作风——成本会计——凭证汇总业务（10分）灵活应变能力——会计主管——会计制度设计（10分）（2）团队赛竞赛内容及分值（共360分）①出纳岗位（共60分）支票签发、银行承兑汇票贴现、银行进账单填写、单据整理、网上电子支付业务、涉及收付款记账凭证审核等。

②成本会计岗位（共100分）填制成本核算原始凭证、计算产品成本、编制成本核算相关的记账凭证、编制成本报表、进行成本分析等。

③审核会计岗位（共100分）票据审核、填制除成本核算以外的相关业务原始凭证、编制除成本业务以外的记账凭证、凭证审核、账簿核对等。

④会计主管岗位（共90分）建立账套、凭证的审核、过账及结账，网上电子支付业务的审核授权，网上税费申报、报表编制（包括资产负债表、利润表公式设置）及报表分析、纳税筹划等。

导游服务赛项竞赛规程导游服务赛项竞赛是一个旨在提高导游服务质量和水平的比赛活动。

该比赛旨在激励导游提供更优质的服务，增强他们的专业知识和技能，以满足不断增长的旅游需求。

一、参赛资格。

1. 参赛者必须持有合法的导游资格证书。

2. 参赛者必须在旅游行业从事导游工作至少3年，并且在过去一年内没有违反任何相关法规和规定。

3. 参赛者必须具备良好的沟通能力、服务意识和团队合作精神。

二、比赛内容。

1. 参赛者将进行导游知识和技能的笔试和口试，包括历史文化知识、地理常识、语言表达能力等方面的考核。

2. 参赛者将进行导游服务实操环节，包括接待游客、讲解解说、应对突发情况等实际操作。

三、评分标准。

1. 笔试和口试环节将根据参赛者对相关知识的掌握程度、语言表达能力和逻辑思维能力进行评分。

2. 实操环节将根据参赛者的服务态度、讲解水平、应变能力和团队合作精神进行评分。

四、奖项设置。

1. 比赛将设置一、二、三等奖，同时设立最佳人气奖和最佳团队合作奖。

2. 获奖者将获得奖金和荣誉证书，并有机会参加更高级别的导游比赛。

五、比赛宗旨。

导游服务赛项竞赛旨在提高导游的专业水平和服务质量，激励导游提供更优质的服务，为游客提供更好的旅游体验。

希望通过比赛的形式，激发导游的学习热情，不断提升自身的综合素质，为旅游行业的发展做出更大的贡献。

六、比赛组织。

1. 比赛由当地旅游局、导游协会等相关机构联合举办，确保比赛的公正、公开和专业性。

2. 比赛组织方将邀请相关专家学者和行业精英组成评审团，对参赛者进行全程评审和指导。

通过导游服务赛项竞赛，希望能够激发导游的学习热情，提高他们的专业水平和服务质量，为旅游行业的可持续发展贡献力量。

同时也为游客提供更优质的旅游体验，增强旅游目的地的吸引力和竞争力。

2019年全国职业院校技能大赛赛项规程一、赛项名称赛项编号：GZ-2019035赛项名称：中药传统技能英文名称：Traditional Chinese medicine skills赛项组别：高职组赛项归属：医药卫生大类二、竞赛目的本赛项是为了贯彻落实国务院《加快发展现代职业教育的决定》，传承发展中医药事业，引领全国高职院校中药学及相关专业建设与课程改革，促进产教融合、校企合作、产业发展，培育新时代中医药领域的大国工匠、能工巧匠。

通过竞赛，能为师生搭建交流与学习的平台，完善“赛教融合”机制，强化实践教学，培养学生在中药性状鉴别、中药显微鉴别、中药调剂、中药炮制等方面的知识与技能，检验参赛院校学生从事中药生产、流通、服务等岗位的综合职业素质和职业能力，展示全国职业院校中药学及相关专业建设与教学改革成果及师生良好精神面貌，激发行业企业关注和参与教学改革的主动性和积极性，实现专业与产业对接、课程内容与职业标准对接、教学过程与生产过程对接，推进中医药高职教育又好又快地发展。

三、竞赛内容本赛项竞赛内容包括中药性状鉴别（中药识别、真伪鉴别）、中药显微鉴别、中药调剂（含审方理论考试）、中药炮制四个项目。

各个项目涵盖的知识与技能、比赛时限及成绩比例比见表1。

表1 竞赛项目、知识与技能、时限及成绩比例本赛项考察的职业能力：中药性状和粉末鉴别能力、中药处方审查及调剂能力、中药炮制操作能力等高水平知识与技艺技能。

本赛项体现的职业精神：精益求精、一丝不苟、追求卓越的工匠精神；爱岗敬业、创新创业、依法执业、开拓进取的责任感和使命感。

（一）中药性状鉴别本项目包括中药识别、真伪鉴别两部分内容。

比赛时，参赛选手须对给出的20味中药材或饮片进行识别，并写出品名及主要功效；同时,须对给出的10味中药材或饮片进行真伪鉴别，判断是真品还是伪品。

比赛规定时限13分钟。

1.中药识别品种竞赛品种范围为《中国药典》2015年版收载的常用中药材及饮片350种，见表2。

2019年全国职业院校技能大赛赛项申报方案♦、赛项名称（一）赛项名称导游服务（三）赛项归属产业类型第三产业（旅游业）（四）赛项归属专业大类［、赛项申报专家组三、赛项目的（一）以导游服务技能竞赛为载体，促进相关院校、学生和教师的相互学习与交流。

（二）以赛促学，以赛促教，提升人才培养质量。

（三）进一步促进旅游行业与院校之间的了解，搭建行业名师与参赛选手之间的交流平台，为参赛选手与优秀企业之间构建就业对话平台。

（四）吸引行业企业参与，促进政、校、企之间的深度融合，提高高职教育的社会认可度与影响力，推动专门技能人才队伍的成长与壮大。

四、赛项设计原则（一）坚持公开、公正、公平。

（二）坚持高等职业教育办学宗旨。

（三）坚持以职业需求为导向、以实践能力培养为目的。

（四）坚持源于实际、高于实际的竞赛要求，体现专业核心能力与核心知识、涵盖丰富的专业知识与专业技能点。

五、赛项方案的特色与创新点（一）评分形式智能化导游知识测试采用机考；现场导游辞创作及讲解、自选景点导游讲解、导游英语口语测试三个环节裁判采用信息平台即时评分，第一时间显示比赛成绩。

（二）裁判组成国际化在导游英语口语测试环节首次邀请英语母语国家的外教担任裁判（三）赛项设计更加完善为更好体现大赛的公平公正，避免泄露选手区域身份，自选景点导游讲解环节，明确规定讲解景点为非本省、自治区、直辖市的国家AAAAA 级旅游景区或世界遗产地。

（四）比赛内容突出传统文化比赛内容适应导游职业发展趋势。

进一步凸显中国传统文化知识的传播，重在加强文化和旅游的深度融合。

（五）重视导游创新能力培养以导游职业能力为导向，重点考评选手在导游实际工作中灵活运用能力，包括针对不同人群创作与讲解导游辞、运用英语能力开展对外服务、灵活运用才艺调节团队氛围等能力。

六、竞赛内容简介（须附英文对照简介）竞赛内容包括5 个部分，共四个环节：导游知识测试、现场导游辞创作及讲解、自选景点导游讲解、导游英语口语测试、才艺运用，其中第二、三项作为一个竞赛环节在同一场地按序完成，其余三项作为独立环节在各自比赛场地完成。

2024年导游技能大赛实施方案1. 确定比赛的目的和目标：导游技能大赛的目的可以是提高导游的业务水平、推动导游行业的发展，以及促进旅游经济的增长等。

确立明确的目标有助于组织者明确比赛的重点和核心。

2. 设计比赛项目：根据导游的工作职责和技能要求，确定比赛涉及的项目。

可以考虑如导览解说、应急处理、客户沟通与服务、文化知识、专业知识等项目。

3. 制定评分标准：对于每个比赛项目，制定明确的评分标准，以便裁判对参赛选手的表现进行客观评判。

评分标准可以根据技术要求、实际操作能力、沟通能力、专业知识等方面进行设定。

4. 确定参赛资格和报名程序：确定参赛选手的资格要求，并明确报名的流程和要求。

参赛选手可以是从事旅游行业的导游员，也可以是相关专业院校的学生。

确保参赛选手具备相应的导游技能和背景。

5. 确定比赛阶段和赛程安排：比赛可以分为初赛、复赛和决赛等多个阶段进行。

根据参赛选手的数量和时间限制，制定比赛的赛程安排和时间表。

6. 确定比赛场地和设施：选择适合举办比赛的场地，并确保场地拥有必要的设施和装备。

比赛场地可以选择景区、旅游学院或专业会展中心等。

7. 配备专业裁判和评委：确保比赛的公正和专业性，组织一支由资深导游和相关专业人士组成的裁判和评委团队。

裁判和评委应具备丰富的导游知识和经验，并严格按照评分标准进行评判。

8. 确定奖项设置和奖励制度：根据比赛的成绩，设立相应的奖项和奖励制度，鼓励参赛选手积极参与和努力表现。

奖项可以包括冠军、亚军、季军和优秀奖等。

9. 宣传和推广：通过媒体渠道、社交媒体、校园宣传等方式，广泛宣传比赛，并吸引更多的参赛选手和观众。

同时，与旅游行业相关的企业和机构合作，共同推广比赛。

10. 组织比赛后的相关活动：在比赛结束之后，组织相关的庆功活动、经验交流会、颁奖典礼等，为参赛选手提供交流和学习的机会。

同时，及时总结本次比赛的经验和教训，为后续的比赛提供参考。

请注意，这只是一个大致的框架，具体的实施方案还需要根据实际情况进行细化和调整。

旅游行业导游技能比赛活动方案一、活动背景随着旅游业的蓬勃发展，导游作为旅游行业的重要组成部分，其专业技能和服务水平直接影响着游客的旅游体验。

为了提高导游的业务能力和综合素质，促进旅游行业的健康发展，特举办本次导游技能比赛。

二、活动目的1、提升导游的专业技能和服务水平，增强其职业素养和竞争力。

2、展示导游的风采和魅力，树立行业榜样，激励广大导游不断提高自身素质。

3、促进旅游行业的交流与合作，推动旅游行业的创新与发展。

三、活动主题“展导游风采，促旅游发展”四、参赛对象旅游行业在职导游五、活动时间及地点1、报名时间：具体报名时间2、初赛时间：具体初赛时间3、决赛时间：具体决赛时间4、地点：详细活动地点六、活动组织1、主办单位：主办单位名称2、承办单位：承办单位名称3、支持单位：支持单位名称七、比赛内容及形式（一）比赛内容1、知识问答涵盖旅游法律法规、旅游文化、旅游地理、旅游服务等方面的知识。

2、景点讲解选手自选一个景点进行现场讲解，要求讲解内容准确、生动、富有感染力。

3、应急处理设置旅游过程中的突发情况，如游客突发疾病、行程变更等，考察选手的应急处理能力和沟通协调能力。

4、才艺展示选手展示自己的才艺特长，如唱歌、舞蹈、朗诵、书法等，展示个人风采。

（二）比赛形式1、初赛采用笔试和现场讲解的形式进行选拔，根据综合成绩排名，选取前X名选手进入决赛。

2、决赛采用现场讲解、应急处理和才艺展示的形式进行，由专业评委打分，评选出一、二、三等奖及优秀奖。

八、比赛流程（一）报名阶段1、发布比赛通知，公布比赛的时间、地点、内容和要求。

2、选手在规定时间内填写报名表格，并提交相关证明材料，如导游证、身份证等。

（二）初赛阶段1、知识问答采用闭卷笔试的方式进行，考试时间为X分钟，满分X分。

题型包括选择题、填空题、简答题等。

2、景点讲解选手按照抽签顺序依次进行景点讲解，讲解时间为X分钟，满分X 分。

评委根据选手的讲解内容、语言表达、讲解技巧等方面进行打分。

导游技能大赛参赛方案一、比赛概述导游技能大赛是旅游行业的重要比赛之一，旨在展示和提升导游的知识水平、服务技能和沟通能力，促进旅游业的发展和提高游客的满意度。

比赛内容主要包括口头演讲、书面资料、实地导览等环节，旨在全方位地考察导游的综合能力。

二、参赛准备1. 基础知识为了在比赛中取得优异成绩，参赛者首先需要具备扎实的基础知识，包括但不限于：•目的地的历史、文化、风俗习惯、特产等方面的知识；•旅游行程的安排、交通、饮食、住宿等方面的知识；•景点的介绍、故事、传说等方面的知识。

为了深入了解各方面知识，参赛者应该多看书、多听取相关讲座和讲解、多实地考察。

2. 语言表达能力导游作为旅游行业中与游客最直接接触的职业，良好的语言表达能力至关重要。

因此，参赛者需要注意以下方面：•语言表达准确、流畅、有条理；•用语得体、得体、贴切；•讲述有条不紊、节奏感强。

为了在语言表达方面更上一层楼，参赛者可以多参加演讲比赛、口才培训、辩论比赛等，不断锻炼。

3. 实践经验有实践经验不仅可以提高导游的实践能力和服务水平，还可以丰富导游的知识库。

因此，参赛者应该多参加实践训练、实地导览、实际服务等，积累实践经验。

三、比赛环节1. 开场白开场白是导游与游客见面的第一句话，直接关系到旅游行程的开局。

参赛者应该注意以下方面：•介绍自己的姓名、来自何地；•介绍参观的景点的一些相关背景和信息，激起游客的兴趣。

2. 口头演讲口头演讲是比赛中最重要的环节之一，直接考察参赛者的学习能力、语言表达能力和专业水平。

参赛者需要注意以下方面：•认真准备和掌握自己的讲题，进行事先的演讲练习和口头背题；•语言表达应当流畅准确、有逻辑性、有说服力；•通过语言表达向游客介绍景点的历史文化、特色、景点开发情况等方面的信息；•讲解方式比较生动，有趣味性，能够引起游客的兴趣。

导游英语口语测试题库Dialogue1As a local guide,you are picking up a group from the UK led by Mr.Grant at the airport.You are holding a welcome sign with“Grant”and your company’s name on it.Your dialogue will include the following points:A.Greetings.B.Ask if the group is led by Mr.Grant.C.Make a brief introduction to yourself and your company.D.Inquire details concerned.Dialogue2Perform as the tour guide to get a last minute notice of “change of plan”which requires you to rush to the airport to meet a tour group.The tourists have been waiting for a long time when you get there and they are full of grumbles.Please make a dialogue with them to deal with the complaints.Your dialogue will include the following points:A.Make an apology.B.Explain the reasons for being late.C.Give some solutions.Dialogue3Perform as a local guide.Before you receive the group, you call Hilton Hotel to change your reservation for the group.But there is no room available.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Introduce yourself and your group.B.Tell the receptionist that you need one more double room for two new comers.C.Ask the receptionist whether the room is available.D.Discuss with the receptionist for the solutions.Dialogue4Suppose you are a tour guide,after identifying your group,you find that a guest lost one piece of his luggage and looks very anxious.You try to help him get it back. Your dialogue with the guest will include the following points:A.Soothe the guest.B.Ask for the details about the luggage:size,color, material,etc..C.Contact the concerned department of the airport.Dialogue5Act as a local guide.Now,you are taking Tom,an individual guest from the airport to the hotel.You are talking with him when the coach is about to start.Your dialogue will include the following points:A.Introduce yourself,your travel agency and the driver.B.Give a brief introduction to the city and the hotel.C.Answer some questions asked by the guest.Dialogue6Act as a tour leader.You are taking fifteen tourists to San Francisco at the airport.The flight has been delayed due to engine trouble.You contact the clerk of the airline counter with the following points:A.Tell the clerk who you are and your group number.B.Ask if new departure time available and what’s the new check-in time.C.Tell the clerk that the group should arrive in Beijing before6:00p.m.for a connecting flight to San Francisco, and ask if there is another flight available.D.Give the passports and boarding cards to the clerk for the new flight.Dialogue7The tour leader demands to change the hotel,and declares that he has booked one nearby.Perform as a local guide to make a dialogue with the tour leader.Your dialogue will include the following points:A.Make sure the reasons for changing.B.Confirm with the group leader that the extra payment above stipulated price and the fees for canceling reservation should be covered by the tourists.Dialogue8Suppose you are a tour leader.The driver is parking the coach in the parking lot of Hilton Hotel.You and your tour group are still on the bus.Your dialogue will include the following points:A.Ask the group to stay in the coach.B.Ask the tourists for their passports.C.Ask the driver to keep the coach closed.Dialogue9Suppose you are a tour leader.You have checked in for your tour group and now you have just returned to the coach.Your dialogue with the tourists will include the following points:A.Assign the room cards to the tourists.Ask the tourists to get off the coach one by one and remind them of not leaving anything behind.B.Help the tourists take their luggage out of the compartment of the coach.C.Count the tourists and tell them the elevator is on the left side of the front office.D.Tell the tourists the supper will begin half an hour later in the Chinese restaurant on the second floor.Dialogue10Suppose you are a tour leader.You approach the front office of Beijing Hotel to check in for your tour group. Your dialogue will include the following points:A.Tell the receptionist who you are.B.Check in for your tour group.C.Ask for bellman to carry the luggage and a wheelchair for a guest with a bad sprain.Dialogue11Act as the tour guide and go through the check-in formalities in the hotel.You are told that some of the twin rooms of your group have been replaced by triple rooms,for it is high season and the rooms in the hotel are in short supply.When you assign the tourists to the triple rooms,they refuse to check in.Make a dialogue with relevant persons.Your dialogue will include the following points:A.Explain the reasons for being replaced.B.Soothe the tourists.C.Offer some solutions to the problem.Dialogue12Suppose you are the tour guide and you are leading the guest to his room.But the guest is not satisfied with the room because it is facing to the west and the windowcannot be opened.Your dialogue will include the following points:A.Apologize for the inconvenience.B.Ask the guest for the reasons of dissatisfaction.C.Promise to talk with the hotel manager and change the room if it is available.Dialogue13Perform as a local guide.After arriving at the hotel with your group,you need to advise the necessary information and answer some questions of the tourists.Your dialogue with the tourists will include the following points:A.Introduce the facilities of the hotel.B.Announce the programs for the next day.C.Tell the tourists the meeting point and the meeting time for the next morning.Dialogue14Perform as a tour leader.You turn to front desk and ask whether the WIFI service is available in the hotel.Your dialogue with the front desk staff will include the following points:A.Make sure if the WIFI service is offered free to hotel guests around the clock.B.Reconfirm the Internet access is available in the lobby and the rooms of the guests as well.C.Ask how to use the device to surf the internet.Dialogue15Act as a local guide.You are explaining the golden key service of the hotel to your VIP guest,Mr.Carpenter,a general manager of an international company.Mr. Carpenter will celebrate his daughter’s birthday the day after tomorrow.Your dialogue will include the following points:A.Tell Mr.Carpenter that the hotel has first class golden key service.B.Make an introduction to the golden key service especially flower birthday party in the hotel to Mr. Carpenter.C.Confirm that Mr.Carpenter want to hold the birthday party in the hotel and help him to contact the relevant concierge.Dialogue16Perform as a local tour guide to verify the itinerary with Mr.Smith,the tour leader after assigning the rooms.You find that there are two more tourist attractions in his tour plan.Mr.Smith insists that the trip should be arranged according to his plan.Your dialogue will include the following points:A.Apologize to Mr.Smith for the mistake.B.Reconfirm the itinerary with the travel agency and find out the reason for the mistake.C.Offer the possible solutions as well as the compensations.Dialogue17As a local guide,you are discussing the itinerary with the tour escort,Mr.Smith.Because of a one-hundred-year big flood,the itinerary has to be adjusted and one of the major spots has to be canceled.Your dialogue will include the following points:A.Apologize to Mr.Smith for the inconvenience.rm him of the situation.C.Offer the possible solutions as well as the compensations.Dialogue18As a local guide,you are on the way to the Forbidden City.The tourists want to know more about it.Make a dialogue with them.Your dialogue will include the following points:A.Introduce the significance of the Forbidden City.B.Introduce the main scenic spots in the Forbidden City.C.Answer relevant questions.D.Give safe precautions.Dialogue19A guest complains that there are too many sites of natural scenery in the itinerary and asks to change for some historical sites.Act as a local guide to make a dialogue with the guest.Your dialogue will include the following points:A.Apologize.B.Explain the reasons.C.Offer some historical sites after receiving the approval of the travel agency.Dialogue20As the operator in the travel agency,you are talking about the itinerary with an individual guest.Your dialogue will include the following points:A.Ask for the guest’s expectation of the tour in the city.B.Introduce some famous spots in the city.C.Give some suggestions about the tour arrangement.Dialogue21Perform as a tour guide.Explain schedule of tomorrow to your tour group at the end of the dinner.Your dialogue will include the following points:A.Tell the tourists the itinerary of tomorrow.B.Tell the tourists the departure time and return time.C.Tell the tourists the time of morning call.D.Tell the tourists to go to bed early this evening and be on time tomorrow morning.Dialogue22Perform as a tour leader to call Guangzhou Hotel for the first time to reserve meal for your tour group.Make a dialogue with the receptionist.Your dialogue will include the following points:A.Tell the receptionist who you are.B.Give detailed information of your tour group.C.Ask for a special food arrangement for some vegetarians and some local special dishes for the other guests.Dialogue23It is the first meal time.When eight dishes with a soup as stipulated in the contract are served,two tourists tell Mr. Wang,the local guide,that they are Buddhist vegetarians and ask Mr.Wang to arrange another meal for them. They say they mentioned this when they signed up for the tour.Act as Mr.Wang to make a dialogue with them. Your dialogue will include the following points:A.Tell the tourists that you will confirm it with the travel agency.B.Apologize for the mistake.C.Offer solutions.Dialogue24Perform as a tour guide and take your tourists to the restaurant for lunch.Two of them are not satisfied with the restaurant and want to change to another one.Your dialogue with this tourist will include the following points:A.Show your agreement or disagreement.B.Provide some reasons for your agreement or disagreement.C.Offer some suggestions to the tourists.Dialogue25One of your guests wants to know something about Chinese cuisine.Act as a tour guide and make a dialogue with him.Your dialogue will include the following points:A.Introduce some classical Chinese cuisine.B.Introduce some local special dishes.C.Recommend some restaurants.Dialogue26As a tour guide,you are on the way to Confucius Temple. The guests are very interested in it.Make a dialogue with him.Your dialogue will include the following points: A.Introduce the importance of Confucius in Chinese history.B.Give a brief introduction to the temple.C.Answer some relevant questions.Dialogue27The tourist is interested in Chinese paper-cut and wants to buy some pieces as a souvenir.As a tour guide,please introduce Chinese paper-cut to the guest.Your dialogue will include the following points:A.Introduce the history and main features of Chinese paper-cut.B.Recommend some souvenir shops.C.Answer the relevant questions.Dialogue28Perform as a local guide in Chongqing.Your guests want to taste some local snacks and ask for your advice.Makea dialogue with them.Your dialogue will include the following points:A.Introduce some representative local snacks.B.Recommend the guests where to have the genuine snacks in the city.Dialogue29As a local guide,one of your tourists seem to be quite interested in Huangmei Opera and wants to know something more about it.Make a dialogue with the tourist.Your dialogue will include the following points:A.Introduce the characteristics of Huangmei Opera.B.Answer some questions asked by the tourists.C.Show willingness to arrange the performance tickets for the guests.Dialogue30As a local guide,you are on the way to visit Fujian Tulou. The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the characteristics of Fujian Tulou.B.Introduce some representative Tulou buildings in Fujian.C.Answer some questions asked by the tourists.Dialogue31As a local guide,you are on the way to a scenic spot with a group.Today you will attend the Water-splashing Festival of Dai People.The tourists seem to be quite interested in it.Make a dialogue with the tourists.Your dialogue will include the following points:A.Introduce the Dai People.B.Introduce the traditional Water-splashing Festival.C.Answer some questions asked by the tourists.Dialogue32As a local guide,you are on the way to a four-hour-ride scenic spot with the tour group.In order to enliven the atmosphere,you would like to organize some games. You turn to Mr.Smith,the tour escort,for help.Your dialogue will include the following points:A.Explain to Mr.Smith the purpose of the games.B.Clarify the rules.C.Invite him to join in the game.D.Award a prize to the winner.Dialogue33A member of an inbound group asks to cancel his journey for an emergency at home.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask for the reasons for cancellation.B.Soothe the tourist.C.Tell him how to deal with relevant fees.D.Offer help for his leaving.Dialogue34As scheduled,the group will visit the Great Wall this morning.But it rains heavily and it’s very dangerous for the guests to go visiting.As a local guide,you want to cancel the arrangement and go to consult with the tour leader.Your dialogue will include the following points: A.Analyze the danger of going on the tour in such a heavy rain.B.Apologize.C.Give explanations.D.Offer solutions.Dialogue35Suppose you are the tour guide,an old couple request to stay out of the mountain-climbing program.Your dialogue will include the following points:A.Get to know the reasons and show your understanding.B.Give them some precautions,and grant their request.C.Make clear the meeting place,time,the bus number, your phone number,etc..Dialogue36Some young tourists request that they go swimming in a nearby beach.Act as a tour guide to make a dialogue with them.Your dialogue will include the following points:A.Tell them open waters that are not intended for swimmer are dangerous for swimming.B.Forbid any swimming without permission.C.Take them to a swimming pool in the hotel.D.Give them safety precautions.Dialogue37Perform as a tour guide taking a group to the seashore. Make sightseeing precautions before the group begins the tour.Make a dialogue with the tourists.Your dialogue will include the following points:A.Remind the tourists of things to take with them.B.Give advice about how to relax and enjoy themselves on the seashore.C.Forbid any swimming without permission.D.Tell the group the time of gathering.Dialogue38A tourist from the UK in Mr.Zhang’s group wants to buy a jade carving in a designated store for tourists,but he notices a flaw in the carving and it is the only one left in the store.The tourist then leaves some money with Mr. Zhang and asks him to buy one for him when it’s available and have it shipped to the UK.Act as Mr.Zhang to make a dialogue with the guest.Your dialogue will include the following points:A.Refuse first.B.Report to the superior for instructions if it is hard to refuse.C.Ask the tourist to pay all the expenses for purchasing and shipping.Dialogue39Act as the tour guide to call the housekeeping department of Beijing Hotel.Tomorrow is the birthday of a tourist. Your dialogue will include the following points:A.Tell the housekeeping who you are.B.Tell the housekeeping to do a turn-down service for Ms.Li in Room606because tomorrow is her birthday.C.Request a small cake and some roses to be sent to her room while the tour group is out.You would like to have the cake put on the table and the flowers put in a vase.Dialogue40Perform as a tour guide.According to the plan,your group will see a show tonight,but one of your touristssays he is too tired and if possible,he would like to see it tomorrow evening,but group tickets for the show cannot be canceled or be rescheduled.Your dialogue with the tourist will include the following points:A.Express your apology.B.Clearly explain the situation and give your suggestion.C.Hope to get your tourist’s understanding.Dialogue41Perform as a tour guide.Today is a free day,and one of your tourists wants you to go shopping with her.But you have already had an appointment.Your dialogue with the tourist will include the following parts:A.Explain the reasons why you cannot go with her.B.Introduce some local products and write down the name of the stores.C.Remind her of coming back earlier.Dialogue42Suppose you are the local guide.According to the itinerary,the tourists will do some shopping in the pedestrian street after they visit the scenic spotstomorrow.However,a couple wants to see pandas in the zoo in the morning and do some shopping in the afternoon.They want you to arrange it.Your dialogue will include the following points:A.Give the reasons why you can’t arrange it.B.Introduce the charming attractions arranged.fort them in an appropriate way.Dialogue43Suppose you are a tour leader.Some tourists would like to watch the performance of Impressions of the West Lake in the evening.Your dialogue will include the following points:A.Tell these tourists that they should pay for the performance by themselves.B.Suggest that they should go there by taxi.It is about half an hour to drive from the hotel to the West Lake.C.Suggest that they use Didi Car-hailing app to rent a car and go back to the hotel after the performance.Dialogue44A tourist named Tom complains to you that his shower doesn’t work.Act as the tour guide and make a dialogue with the guest.Your dialogue will include the following points:A.Apologize to Tom for the inconvenience.B.Ask him the detailed information.C.Offer solutions.Dialogue45Perform as a tour guide.A tourist is grumbling at the dirty bowl and the delayed service of the restaurant. Make a dialogue with the tourist.Your dialogue will include the following points:A.Apologize.B.Give explanations.C.Offer solutions.Dialogue46Act as a local guide.The coach suddenly stops on the way to a scenic spot,and the driver tells you that there is a mechanic failure.After getting to know what happened,you have a conversation with Mr.Smith,the tour escort. Your dialogue will include the following points:A.Apologize to him for the inconvenience.B.Tell him that it’s a minor problem and can be fixed in about half an hour.anize some activities while they are waiting.Dialogue47Perform as a tour leader.While on your way to a scenic spot,your group is stuck in a traffic jam.You are discussing with your coach driver about how to deal with such a problem.Your dialogue with the driver will include the following points:A.Ask the coach driver the cause of the traffic congestion.B.Ask if the passengers can get off the coach and walk to the next scenic spot instead.C.Discuss whether to have any change to the group’s travel schedule.D.Soothe the tourists.Dialogue48As a local guide,you are heading for a scenic spot with the group.However,you find that two members are not present when you do the nose count.Some tourists tell you that the two tourists would rather stay at the hotel. You have a conversation with the tour escort,Mr.Smith. Your dialogue will include the following points:A.Ask him if he has already known it.B.Reach an agreement with him about how to deal with the two tourists.C.Make a good arrangement for the two guests.Dialogue49As the local guide,you are on the way to the Summer Palace when a tourist suddenly faints and falls to the floor.After briefly checking the tourist,you have a conversation with Mr.Smith,the tour escort.Your dialogue will include the following points:A.Tell him the symptoms are quite like those of a heart attack.B.Tell him that you have to stop the coach and call an ambulance.C.Ask him to give you a hand to comfort the group.Dialogue50As a tour leader,you are on the flight to Paris with your group.One of your tourists is not feeling well.You turn on the seat light for help from the cabin attendant.Your dialogue will include the following points:A.Tell the cabin attendant that the tourist seems airsick.B.Ask if the tourists could stretch out on those empty seats.C.Ask for a pillow,a blanket and some medicine of airsickness as well as a doctor for the tourist.Dialogue51A tourist in a group wants to move to another room.He cannot sleep well because of his roommate snores all night.Act as the local guide to make a dialogue with the tourist.Your dialogue will include the following points: A.Promise to help him exchange rooms with someone else in the group.B.Tell him if it doesn’t work,you will ask the receptionist to confirm the available room.C.Tell the tourist that he has to pay the extra fee for the new room,and the previously arranged room cannot be refunded.Dialogue52The tour leader tells the local guide that some guests vomit severely.Suppose you are the local guide,deal with it by making a dialogue with the tour leader.Your dialogue will include the following points:A.Inquire the details.B.Suggest that they may be suffering from food poisoning.C.Offer solutions.Dialogue53An American tourist loses his papers while the group is doing sightseeing.Act as the local guide to make a dialogue with him.Your dialogue will include the following points:A.Offer the solutions to the tourist for the loss.B.Ask for photos for a new passport.C.Tell the tourist to declare the loss.D.Tell the tourist he should cover the extra expense himself.Dialogue54Act as a local guide.You receive a call from a tourist who gets a serious headache and a sore throat after registration.You rush to his room and make a dialogue with him with the following points:A.Inquire about the symptom.B.Help him to get some medicine at the clinic in the hotel.C.Tell him to pay the medical expenses himself.D.Persuade him to stay in the hotel,and arrange the meal for him.Dialogue55A foreign religious tour group wishes to go to church during the weekend.Act as the tour guide to make a dialogue with the tourists.Your dialogue will include the following points:A.Tell them that you will get permission from the administrations of religious affairs and public security organs first.B.Reply to them your positive confirmation.C.Tell them not to hand out any religious publicity and not to preach.Dialogue56In the end of lunch,two tourists ask the tour guide about when and where to go shopping.Act as the tour guide and make a dialogue with them including the following points:A.Tell the tourists this afternoon is free time for them.B.Tell them your tour is a no-shopping tour.C.Introduce some souvenir shops inside and outside the hotel.Dialogue57One tourist complains that the hotel has charged20 dollars for just one overcoat.The price for an overcoat in the laundry list is only10dollars.Your dialogue will include the following points:fort the tourist and ask for the reason.B.Ask the tourist how long the laundry service takes.C.Explain the charge of express laundry service to the tourist.Dialogue58The tourist in Room221is sick and stays in the room. He calls you angrily that he can’t fall asleep because of the noisy cleaning of the room maid.He insists that he has pushed the key of“Do not disturb”.Act as a local guide to make a dialogue with him.Your dialogue will include the following points:A.Ask the reason for anger.B.Tell him to make sure the“Do not disturb”light is OK or not.C.Offer the solutions.Dialogue59Suppose you are the local guide and you accompany one of your tourists to the hospital.You tell the doctor the symptoms of the tourist.Your dialogue will include the following points:A.Describe the symptoms of the tourist.B.Ask the doctor whether the tourist can continue the following sightseeing activities or not.C.Inquire details concerned.Dialogue60Suppose you are the local guide and one of your guests tells you angrily that his diamond necklace is lost in the room.Your dialogue will include the following points:A.Soothe the guest.B.Inquire the details,including the color,the size of the diamond necklace,etc..C.Offer solutions.D.Tell the tourist the hotel regulations of the valuables again.Dialogue61A tourist lost his passport,and the group is going to travel by plane.Perform as the tour guide to make a dialogue with the tourist.Your dialogue will include the following points:A.Confirm when and where the tourist lost his passport.B.Offer some solutions to the problem.Dialogue62Act as a tour leader.You are taking the guest in Paris, the local guide says that you have to cancel the visit to Notre Dame de Paris(巴黎圣母院)because of the fire damage yesterday.You talk with each other with the following points:A.The local guide expresses his regret for the cancellation.B.The local guide asks if it is possible to see the film The Hunchback of Notre Dame(电影《巴黎圣母院》，又称《钟楼怪人》)instead of on-site visit.C.You ask the local guide to introduce the history and characteristics of this Gothic church on the way to the cinema.D.You promise to soothe the tourists.Dialogue63Suppose you are the tour guide,two foreign tourists tell you that they get in touch with their long lost friends and want to invite them to take part in the activities of thetour group.Your dialogue will include the following points:A.Figure out the identities of the guests’friends.B.Tell them that you’ll have to get the permission of the tour leader and other tourists first.C.Tell them to get their friends’ID Cards and travel fee ready.Dialogue64Suppose you are the tour guide,in a free afternoon,one guest wants to go to a museum and asks you for information.Your dialogue will include the following points:A.Introduce the museum.B.Give directions.C.Remind the guest to be careful and not to come back too late.Dialogue65A couple of senior tourists in an inbound tour group demand that their breakfast be served in their hotel room.Act as the tour guide to make a dialogue.Your dialogue will include the following points:A.Confirm whether the hotel offers the room service or not.B.After making sure the possibility,tell the tourists that they should pay for the room service by themselves.Dialogue66A tour guide is showing a group of foreign tourists around the Ancient Culture Street.The tourists show special interest in some souvenirs.Your dialogue will include the following points:A.Give a brief introduction to Chinese calligraphy and China’s four treasures of study(文房四宝）.B.Give a brief introduction to the Chinese fans.C.Answer some questions asked by the tourists.Dialogue67Act as a local guide.You are taking a tour group on the way to the scenic spot during the spring festival.The tourists are interested in Chinese cultures such as Wushu,。

“导游服务（中、英文）”项目竞赛方案第一部分竞赛规程一、竞赛项目名称1．普通话导游服务。

2．英语导游服务。

二、竞赛目的通过竞赛，为福建省各高职院校旅游专业师生提供一个相互学习和交流的平台。

以赛促学，以赛带训，激发福建省各高职院校旅游专业学生的实践主动性和积极性，进一步培养高职学生的实践和创新能力，提高学生导游服务的技能和技巧。

展示各高职院校教学改革的成果，以及参赛选手的职业素养。

同时，密切各高职院校之间、行业与职业院校之间的联系和合作，提高职业教育的人才培养质量与社会影响力，推动高端技能型导游人才队伍健康成长。

三、竞赛方式本竞赛项目分普通话导游服务组和英语导游服务组，为个人赛项。

普通话导游服务组各院校限报2名选手，英语导游服务组各院校限报1名选手，每位选手限1名指导教师。

竞赛流程分为三个环节，先后分别是情景再现、景点讲解（先后包括形象风采、景点讲解和知识问答三个部分）和才艺展示。

普通话导游服务组和英语导游服务组分赛场同时进行。

四、竞赛内容竞赛内容由三个部分构成，包括情景再现、景点讲解和才艺展示，总分值为100分。

具体如下：1．情景再现：分值为10分，时间为20分钟。

主要考察选手对实际带团流程的熟悉情况。

即全体选手统一观看大屏幕播放的一段由主办方委托第三方拍摄的时长8分钟的导游现场工作短片（片中包含10个不符合导游服务规范的行为或错误），在20分钟内用中文将错误写在答题纸上。

2．景点讲解：分值为75分，时间为6分20秒。

内容包括形象风采、景点讲解、知识问答。

（1）形象风采：分值为5分，时间为30秒。

主要考察选手的形象礼仪是否符合专业要求。

即选手在赛前准备职业形象（包括服饰妆容、精神气质及礼仪礼节）、个人简介和对导游职业的认识，在30秒钟内用相应组别的语种陈述展示。

（2）景点讲解：分值为60分，时间为4--5分钟。

主要考察选手的导游讲解能力。

即选手在赛前根据选题范围准备一段4--5分钟的导游词和相应的PPT资料（PPT版本须为2003或2007或2010版，不得使用视频），并于报到时将选定的景点（或景点局部）及所备PPT资料提交组委会。

2019年全国职业院校技能大赛竞赛项目方案一、赛项名称（一）赛项名称2019年全国职业院校技能大赛高职组服装设计与工艺（二）压题彩照（三）赛项归属产业类型纺织服装二、赛项申报专家组三、赛项目的通过大赛检验和展示高职院校服装类专业教学改革成果和学生服装设计与工艺岗位通用技术与职业能力，引领和促进高职院校服装类专业建设与教学改革，提升教学质量；夯实学生专业核心技能与核心知识，锻炼学生利用所学知识与技术，发现、分析、解决问题的能力，提高学生的专业综合技能；激发和调动行业企业关注和参与服装类专业教学改革的主动性和积极性，推动提升高职院校服装设计与工艺职业人才培养水平。

四、赛项设计原则（一）坚持公开、公平、公正原则。

公平、公正地组织、筹备赛项各个环节。

赛题编制遵从公开、公平、公正的原则，合理设计竞赛规则、程序、标准；公布理论考核试题库、公开技能竞赛试题内容，并附竞赛试题的样卷；公开执行赛事过程，选手抽签和每项作品评分均进行二次加密；竞赛现场全程直播；保证比赛结果公平、公正。

（二）坚持赛项覆盖专业面广原则。

赛项覆盖“服装设计与工艺”“服装与服饰设计”专业群。

赛项关联服装职业岗位面广、人才需求量大、职业院校开设专业点多，具有广泛的覆盖面。

（三）坚持注重岗位关联性原则。

采取校企专家共同组成赛项专家组，按照服装企业岗位要求和职业标准设计赛项、收集、整理并研制赛题。

赛项设计一方面注重关联职业岗位的知识体系，以满足企业对服装设计师、服装打版师、服装管理与制作等关键岗位人才需求；另一方面向高职服装院校开设专业点多、职业岗位面广、人才需求量大的内容倾斜，推动人才培养与专业教学改革。

（四）坚持竞赛平台优化原则。

根据服装专业特点，赛项选用的服装缝制设备、立体人台等均为目前较先进、通用性强、社会保有量高的设备。

五、赛项方案的特色与创新点（一）竞赛内容体现了高职服装专业学生专业知识、职业技能和创新能力的培养要求。

通过近几年大量的纺织服装行业、企业和市场调研，结合高职服装设计与工艺、服装与服饰设计专业课程的性质和特点，归纳出目前有代表性和可操作性的典型工作任务作为赛项方案，将比赛的项目和专业知识与动手技能融合在一起，在兼顾知识、技能、素质发展和项目过程系统化的原则下，形成了以项目为导向、以任务为驱动的比赛方式，基本形成以培养工作能力为核心的教学、比赛、实训为一体的创新格式，专业人才培养定位具有非常清晰的针对性与适用性。

导游技能大赛活动策划导游技能大赛活动策划精选4篇（一）活动主题：导游技能大赛活动目的：1. 提升导游服务质量，增强导游技能；2. 加强导游之间的交流与学习；3. 增加旅游服务行业的竞争力。

活动内容：1. 报名阶段：- 发布活动信息，接受导游报名；- 要求导游提交个人简历和工作经验的介绍。

2. 初赛：- 针对报名导游，进行资格初审；- 为初审通过的导游安排一次模拟导游讲解活动，要求导游通过自己引导游客参观景点，展示导游技能。

3. 复赛：- 根据初赛表现，选出一定数量的导游晋级复赛；- 为晋级导游提供专业培训，包括导游口头表达、知识储备、应急处理等方面的技能训练。

4. 决赛：- 组织一次实地导游讲解活动，接待真实的游客；- 评委根据导游的服务态度、知识掌握、应变能力等方面进行评分；- 最终评选出获胜者。

5. 颁奖和闭幕式：- 对获胜者进行表彰和奖励；- 举行闭幕仪式，总结活动成果，展示导游技能大赛的影响力。

活动要点：1. 组织专业的评委团队，包括旅游行业专家、著名导游等；2. 提供培训课程，提升导游的专业知识和口头表达能力；3. 确保活动公正公平，采用评委打分制度；4. 开展活动期间，对参赛导游提供交流学习的机会，组织导游座谈会、行业论坛等；5. 活动结束后，总结评估活动效果，为下一届活动提供经验借鉴。

活动宣传：1. 在旅游行业媒体、社交媒体等平台发布活动信息；2. 邀请著名导游和行业专家撰写活动推荐文章；3. 利用活动的官方网站或社交媒体账号进行宣传和报名。

预算：1. 活动场地租赁费用；2. 奖品及证书制作费用；3. 评委费用及交通、食宿等费用；4. 宣传推广费用；5. 培训费用。

以上是针对导游技能大赛活动的初步策划，希望对您有所帮助。

如需进一步详细策划，请提供更多相关信息，以便提供更准确的策划方案。

导游技能大赛活动策划精选4篇（二）一、活动概述导游技能大赛是一项旨在展示导游技能和提高导游服务水平的比赛。