Which vehicle owners are best targets for credit cards?
How can BMW card owners increase the lifetime value of the vehicle owners?
Where are the pockets of our most profitable customers?
Refinement of customer communications
Testing results against Control Groups
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Controls and Measurement
Control groups measure the effectiveness of each program
Strengthen BMW brand perception at the individual customer level
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The BMW Report Center monitors communications and response from prospects and customers
Measurement includes cost per response and cost per sale
BMW now has the ability to view prospects as well customers in its universe
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Two kinds of database marketing people Constructors
People who build databases Merge/Purge, Hardware, Software