电话订餐时,询问客人对点餐的要求,可以这样问: “我们怎么做您点的…..”。不要忘记问客人几个人用餐, 要准备足够的餐具给客人。
3.If there is minimum charge or service charge, you have to explain it clearly in advance. 如果有最低消费或者服务费,一定要事先清楚地说明。
Warming up
Who: Housekeeper, Housemaid, valet, laundryman Working place: Laundry,Housekeeping department
Service progress and practical expression:
1.Greet the guests Good morning, room service. May I help you? 2.Get the information from the guest What he wants: What would you like? Special demands for cooking: Do you have any special requirements? The guest’s name and his room number Can I have your name and room number?
Practice 1 Booking the Room Service by telephone
• New words and expressions
• Room service, Continental breakfast, American breakfast, toast with butter, a boiled egg, an extra charge, a 10% service charge, as soon as possible