酒店英语口语：客房服务日常用语英语
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酒店客房服务英语口语情景对话
我们都知道酒店的服务会决定酒店的档次。
所以每个细节都会留给客户不同的印象。
以下是编辑整理的酒店⽇常⼯作中最常⽤到的酒店客房服务英语⼝语情景对话，希望对⼤家有所帮助。
酒店客房服务英语⼝语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先⽣？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I would like you to go and get me a flask of hot water.我想请你给我拿⼀瓶开⽔来。
5．I'm sorry that your flask is empty.很抱歉您的⽔壶空了。
6．May I do the turn-down service for you now?现在可以为您收拾房间了吗？7．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了⼀些朋友过来聚聚。
8．Could you come back in three hours?你能不能过3⼩时再来整理？9．Certainly, madam. I'll let the overnight staff know.当然可以，⼥⼠。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom？请整理⼀下浴室好吗？11．I've just taken a bath and it is quite a mess now.我刚洗了澡，那⼉乱糟糟的。
12．Besides,please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的⽔来。
酒店客房服务英语口语情景对话中英对照
酒店客房服务英语口语情景对话中英对照Scene 1: Checking in at the hotel reception景1：在酒店接待处办理入住手续接待员：晚上好，欢迎来到大酒店。
有什么可以帮您的？Guest: Good evening. I have a reservation under the name Smith.客人：晚上好。
我有一个预订，预订人是史密斯。
Receptionist: Alright, Mr. Smith. Let me just check our records. Yes, here it is. You have a deluxe double room reserved for three nights starting today. Can I have your passport, please?接待员：好的，史密斯先生。
让我查一下我们的记录。
是的，在这里。
您预订了一间豪华双人间，入住三晚，从今天开始。
可以给我您的护照吗？Guest: Of course, here you go.客人：当然可以，给您。
Receptionist: Thank you. I just need you to fill out this registration form while I prepare your room keys.接待员：谢谢。
我只需要您填写这份登记表，我会准备好您的房间钥匙。
Guest: Sure, no problem.客人：好的，没问题。
Scene 2: Requesting room service景2：请求客房服务Guest: Excuse me, can I order some room service?客人：打扰一下，我可以订一些客房服务吗？Room Service: Of course, sir. What would you like to order?客房服务：当然，先生。
客房服务英语100句
Housekeeping （客房服务英语）1．Housekeeping ．May I come in 我是客房服务员，可以进来吗2．When would you like me to do your room ，sir 您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like ．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water ．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty ．很抱歉您的水壶空了。
6．May I do the turn-down service for you now 现在可以为您收拾房间了吗7．Oh，thank you ．But you see ，we are having some friends over ．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours 你能不能过 3 小时再来整理9．Certainly ，madam．I'll let the overnight staff know ．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom 请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now ．我刚洗了澡，那儿乱糟糟的。
12．Besides ，please bring us a bottle of just boiled water ．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark ．Would you like me to draw the curtains for you 天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you 您还有什么事要我做吗15．I'm always at your service ．乐意效劳。
客房服务英语100句
Housekeeping (客房服务英语)1．Housekeeping．May I come in我是客房服务员，可以进来吗2．When would you like me to do your room，sir您要我什么时间来给你打扫房间呢，先生3．You can do it now if you like．如果您愿意，现在就可以打扫。
4．I would like you to go and get me a flask of hot water．我想请你给我拿一瓶开水来。
5．I'm sorry that your flask is empty．很抱歉您的水壶空了。
6．May I do the turn-down service for you now现在可以为您收拾房间了吗7．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
8．Could you come back in three hours你能不能过3小时再来整理9．Certainly，madam．I'll let the overnight staff know．当然可以，女士。
我会转告夜班服务员。
10．Would you tidy up a bit in the bathroom请整理一下浴室好吗11．I've just taken a bath and it is quite a mess now．我刚洗了澡，那儿乱糟糟的。
12．Besides，please bring us a bottle of just boiled water．此外，请给我们带瓶刚烧开的水来。
13．It's growing dark．Would you like me to draw the curtains for you天黑下来了，要不要我拉上窗帘14．Is there anything I can do for you您还有什么事要我做吗15．I'm always at your service．乐意效劳。
客房常用英文带翻译
客房常用英文带翻译常用客房英文及翻译。
在酒店住宿期间，客房是我们最常待的地方之一。
因此，了解客房常用的英文词汇是非常必要的。
以下是客房常用英文及翻译：1. Room service 客房服务。
Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。
2. Housekeeping 客房服务。
Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。
3. Check-in 入住。
Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。
4. Check-out 退房。
Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。
5. Room type 房型。
Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。
6. Amenities 设施。
酒店客房英语教学服务用语
HK Service English服务用语问候语1、Good morning ,sir(madam) 早上好,先生(小姐)。
2、Good afternoon ,ladies and gentlemen下午好,女士们,先生们。
3、Good evening ,miss Price晚上好,普莱丝小姐。
4、How are you today ,Mr. Brown ?你今天好吗?布朗先生.。
5、I’m quite well ,thank you. 我很好,谢谢你。
6、Hs good to see you again ,sir(madam)再次见到你真快乐,先生(小姐)。
7、Nice to meet you ,sir. 见到你真快乐，先生.。
8、Are you Mrs. Best? 你是贝丝特夫人吗?9、You must be professor Ford. 你一定是福特专家。
10、May I know your name, sir(madam)?我可以懂得你旳名字吗?先生(小姐)。
11、Here’s a letter for you ,Dr white.怀特医生,这儿有你旳一封信。
12、you’re wanted on the phone, Captain Smith.史密斯船长,有你旳。
13、Welcome to our hotel, miss Henry.欢迎来到我们酒店,享利小姐。
14、May I be of service to you, Mr. Baker ?我能为你服务吗?贝克先生?15、Can I help you, Ms Blake?能帮你吗?布雷克小姐?16、Would you take the seat ,young lady ? 请坐，小姐。
提供协助7、May I help you ?18、Can I help you? 我能帮你吗?19、What can I do for you ? 我能为你作什么?20、May I take your bag for you?我可认为你拿你旳手提包吗？21、May I help you with your suitcase?我能帮你拿你旳箱子吗？22、Would you like me to call a taxi for you ?你需要我为你叫一辆出租车吗？23、Thank you very much. 非常感谢24、Thanks for the trouble . 麻烦你了25、It’s very kind of you? 你真是太好了26、No, thanks. 不用了，谢谢感谢语及应答27、You’re welcome. 欢迎你28、Not at all. 不用谢29、That’s all right. 没关系30、Don’t mention it. 别提了31、It’s my pleasure. 这是我旳荣幸表达欢迎32、Welcome ,sir(madam).欢迎光顾，先生（小姐）33、Welcome to our hotel ,sir (madam).欢迎光顾我们酒店，先生（小姐）34、Welcome to our western restaurant.欢迎来我们西餐厅35、We’re glad to have you here.我们很快乐你来到之儿36、I’m always at your service ,sir (madam).随时为你效劳,先生(小姐).道歉37、I’m sorry, sir (madam).对不起,先生(小姐).38、I’m very sorry. 非常抱歉.39、I’m sorry to trouble you. 对不起打扰你了.40、I’m sorry to have taken so much of your time.对不起占用你太多时间了.41、I’m sorry to have kept you waiting .对不起让你久等.42、Excuse me for interrupting you.原谅我打挠你了.43、I hope you’ll forgive me.我但愿你能原谅我.对道歉语旳应答44、It doesn’t mater. 没关系.45、It’s nothing. 没什么.46、Never mind. 别放在心上.47、That’s nothing. 没什么.48、Don’t bother about that. 别再想它.49、Don’t worry about it. 别紧张.50、Don’t apologize, It was my fault. 别道歉,这是我旳错(二) 客房服务常见用语1．Housekeeping．May I come in？我是客房旳，可以进来吗？2．When would you like me to do your room，sir？您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like．假如您乐意，目前就可以打扫。
客房服务英语口语常用句-专业英语学习
客房服务英语口语常用句-专业英语学习1.Front Office/Restaurant/Recreational MeetingRoom/Guestroom/Operator, May I help you?您好,总台/餐厅/康乐中心/总机(我能为您做些什么?)2.May I have your name/room number, please?您能够告诉我您的姓名/房号吗?3.One moment, please.请您稍候。
4.Thank you for waiting.您久等了.5. Sorry to keep you waiting.不起让您久等了.6. Do you speak Chinese/English?请问您讲中文/英文吗?7. Do you have a reservation?请问您有预订吗?8.Show me your passport or identification, please.请出示一下您的护照或证件。
9.How would you like to pay? In cash or by credit card?您用什么方式付款，是用现金还是信用卡?10. please show me your credit card.请出示您的信用卡.11. Please sign here.请在这儿签字。
12.Here is your charge please.这是找您的零钱。
13. This way, please.这边请。
14. Follow me, please.请跟我来。
15. After you, please.您先请。
16. Hope you enjoy your stay!希望您在这里过得愉快!17. Hope you have a good trip!祝您旅途愉快!18.Have a nice day.祝您一天愉快!19.Here you are.给您。
20. Not at all.没关系。
客房服务英语
1．Welcome to our hotel..欢迎光临我们饭店。
2．I’m always at your service, sir/madam.我随时为您服务，先生/小姐。
3．After you, madam.小姐，您先请。
4．I hope I’m not disturbing you. Good night.但愿我没有打扰您，晚安。
5．When would you like me to make-up/tidy your room, sir? 您需要我什么时间来我为您整理房间，先生？6．Housekeeping. May I come in?客房服务员。
我可以进来吗？7．Please leave your laundry in the laundry bag.请把要洗的衣服放在洗衣袋中。
8．I hope I’m not disturbing you.我希望没有打扰您。
9．One moment, madam. I’ll bring it to you right away.等一会，夫人。
我马上送来。
10．I will call the electrician right now.我现在给您请电工。
11．Turn-down service.夜床服务。
12．I’m glad to serve you .很高兴为您服务。
13．Please send someone to pick up my laundry.请派人来取我的衣服。
14．May I tidy your room now?我现在可以整理您的房间了吗？15．Do you have any laundry?您有衣服要洗吗？16．Thank you, but we can’t accept it.谢谢您，但是我不能接受。
17．May I know your name and room number please.请告诉我您的名字和房号。
18．Is there anything else I can do for you, sir/madam?请问我还能为您做些什么？19．Would you like express service or normal service for your clothes? 您要快洗服务还是普洗服务？20．I’ll be with you in a moment, sir/madam.先生/太太，我一会儿就来21．This pillowcase is too dirty. Could you change another one for me? 这个枕套太脏了，换一个好么？22．I’m here to change the sheets and pillowcases.我马上调换床单和枕套。
最新整理客房部英语服务用语.docx
最新整理客房部英语服务用语英语培训（一）一、问候Good morning sir/Mr…... 早上好先生Good afternoon miss/madam 下午好Good evening 晚上好Good night 晚安二、情景对话A: Housekeeping . May I e in? 服务员，我可以进来吗？B: Yes, what it is? 什么事呀？A: We’d like to clean the room. May we do it now:? 我们为您打扫房间，现在可以吗？B: Yes, go ahead 可以来吧！三、句型May I make up your room? 我可以打扫您的房间了吗？May we clean your room now.Sir? 我可以打扫您的房间了吗？Could you e back later? 你能一会儿来吗？May I help you / what can I do for you ? 我能帮您做点什么吗？四、词汇morning 早上 afternoon 下午 evening 晚上Housekeeping 客房服务员 clean the room 打扫房间 e back later 一会儿来 make up room 打扫房间英语培训（二）一、日常用语Excuse me.Sir/Miss/Madam 打扰您一下，先生/小姐Thank you/thanks 谢谢You are wel e. 别客气Goodbye / See you 再见二、句型What time would it be convenient. Sir? 什么时候比较方便先生？We’ll e and clean your immediately.我们将立刻来打扫您的房间What time is it now? 现在几点了？What is your room number ? 我的房间是哪间？三、词汇Just a moment 稍等 convenient 方便 immediately 立刻。
酒店客房服务英语口语情景对话 中英对照
酒店客房服务英语口语情景对话1．Housekeeping. May I come in?我是客房的，可以进来吗？2．When would you like me to do your room, sir?您要我什么时间来给你打扫房间呢，先生？3．You can do it now if you like.如果您愿意，我现在为您服务。
4．I'm sorry that your flask is empty.很抱歉您的水壶空了。
5．May I do the turn-down service for you now?现在可以为您收拾房间了吗？6．Oh, thank you. But you see, we are having some friends over.噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
7．Could you come back in three hours?你能不能过3小时再来整理？8．Certainly, Madam. I'll let the overnight staff know.当然可以，女士。
我会转告夜班服务员。
9．Would you tidy up a bit in the bathroom？请整理一下浴室好吗？10. I would like you to go and get me a flask of hot water.我想请你给我拿一瓶开水来。
11. I've just taken a bath and it is quite a mess now.我刚洗了澡，那儿乱糟糟的。
12．Besides, please bring us a bottle of just boiled water.此外，请给我们带瓶刚烧开的水来。
13．It's growing dark. Would you like me to draw the curtains for you?天黑下来了，要不要我拉上窗帘？14．Is there anything I can do for you?您还有什么事要我做吗？15．I'm always at your service.乐意效劳。
酒店基本服务用语中英文（全文5篇）
酒店基本服务用语中英文（全文5篇）第一篇：酒店基本服务用语中英文酒店基本服务用语一、欢迎和问候语：1)Good morning(afternoon, evening),sir(madam).早上(下午、晚上)好，先生(夫人)。
2)How do you do ?您好！(初次见面)How do you do ?您好！Glad to meet you.很高兴见到您。
3)How are you ?您好吗？Fine , thanks.And you ?好的，谢谢。
您呢？4)Welcome to our hotel(restaurant, shop).欢迎您到我们宾馆(餐厅、商店)来。
5)Wish you a most pleasant stay in our hotel.愿您在我们宾馆过得愉快。
6)I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。
(客人刚入店时)I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。
(客人在饭店逗留期间)I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。
(客人离店时)7)Have a good time!祝您过得愉快！二、电话用语8)I’m Shangshui Hotel, Front Desk..Can I help you ?山水大酒店，前厅。
需要帮助吗？9)Sorry , I’ve dialed the wrong number.对不起，我拨错号了。
10)May I speak to your General Manager?能和你们总经理说话吗？Speaking.我就是。
11)Sorry.He is not in at the moment.对不起，他现在不在。
Would you like to leave a message ?您要留口信吗？12)Pardon ?对不起，请再说一遍好吗？I beg your pardon ?对不起，请再说一遍好吗？三、祝贺语13)Congratulations!祝贺您！14)Happy birthday!生日快乐！15)Happy New Year!新年快乐！16)Merry Christmas!圣诞快乐！17)Have a nice holiday!节日快乐！18)Wish you every success!祝您成功！四、答谢和答应语19)Thank you(very much).谢谢您(非常感谢)。
客房服务常用英语
客房服务常用英语客房英语常用例句50句1、 Could you pleaseshow me your room card?请问能看一下您的房卡吗？2、 May i make up the room now?现在可以清理房间吗?3、 It is designe d with Frenchwindows o you can enjoy the view of the city.特别设计的落地大窗，让您尽享这座城市的景色。
4、 You must be tired after the journey.旅途辛苦了。
5、Pleasebring me some ice cubes .请送给我一些冰块。
6、I feel a bit cold when I sleep.Pleaseget me a blanket.我睡得有点冷，请给我加一条毯子。
7、I am very glad to serve you，ｗish you enjoy your stay .十分乐意为您服务,祝您住店愉快。
8 、Those flowers and fruitson the tea-table are our presen t s for you.桌上的鲜花和水果是我们送给您的礼物。
19、 Have you got used to the weather here?您习惯了这里的天气了吗？10、 Let me introdu ce the room facilit ies to you .我来给您介绍一下房间的设施。
11、There are several kinds of drinksin the refrige rator.冰箱里有各种饮料。
12 、Would you like turning down service now？我现在方便为开夜床服务吗？13、 If you need any help, pleasedial “22”。
酒店客房常用英语-日常服务用语
26. May I vacuum the room now﹖ 我能现在吸尘吗﹖
27. You may go to the reception for information. 你可以到前台咨询。
28. Your key has last efficacy, You must go to the reception for check it. Thanks for your cooperation and have a good day. 你的房卡过期了，需要到前台检查一下。谢谢 你的合作，祝你愉快。
请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.
如果你要清洁房间，请通知房务中心，分机： “62”。
11.Please call me if you need anything. 您有需要的话请叫我。
21. What’ s the turn -down service﹖ 甚麽是开夜床﹖
22. That is to say: Make up your room just smiley, boiling the water ,take away the rubbish ,closing the drapes and so on (curtain) 简单的说就是清理房间，烧开水，关上窗帘等
酒店客房常用英语
日常服务用语
1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room. 因为现在网络有问题，所以上不了网。
27. You may go to the reception for information. 你可以到前台咨询。
28. Your key has last efficacy, You must go to the reception for check it. Thanks for your cooperation and have a good day. 你的房卡过期了，需要到前台检查一下。谢谢 你的合作，祝你愉快。
请你去前台重新刷新一下房卡。
10.If you need make up your room, please call the housekeeping at Ext:62.
如果你要清洁房间，请通知房务中心，分机： “62”。
11.Please call me if you need anything. 您有需要的话请叫我。
21. What’ s the turn -down service﹖ 甚麽是开夜床﹖
22. That is to say: Make up your room just smiley, boiling the water ,take away the rubbish ,closing the drapes and so on (curtain) 简单的说就是清理房间，烧开水，关上窗帘等
酒店客房常用英语
日常服务用语
1.There is some thing wrong with the network of our hotel, so I’am sorry that it is not available to make the network in your room. 因为现在网络有问题，所以上不了网。
酒店英语口语：客房服务日常用语英语
以下是整理的《酒店英语⼝语：客房服务⽇常⽤语英语》，希望⼤家喜欢！客房服务⽇常⽤语 Edited and Illudtrared by the P&T Dept .of the Golden Gulf Hotel Housekeeping Useful Conversations Recognizing the Guests 迎客⼊住 Making up Rooms 整理房间 Laundry Service 洗⾐服务 Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送⾛客⼈ Useful Expressions ⽇常⽤语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996. 第⼆ Part Recognizing the Guests 欢迎⼊住情景：客⼈⾛出电梯后，楼层服务员趋前迎候。
要求：⾯带微笑，站姿⽂雅，⽬光亲切，热切温暖地⾯对客⼈。
1、早上（下午，晚上）好，先⽣（⼥⼠）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要 Welcome to the ......floor , I’m the floor attendant, 求，请随时吩咐。
just let me know if there is anything I can do for you.3、请让我带您到房间去。
客房服务常用英语
客房服务常用英语一、引领客人1、我是客房服务员，我能为你做些什么？I am room attendant, what can I do for you?2、非常高兴为您服务。
It’s glad to serve you .3、对不起，让你久等了。
Sorry to have kept you waiting so long.4、祝您在我们饭店生活得愉快。
We hope you have a pleasant stay in our hotel.5、请您告诉我您的姓名和房号。
May I have your name and room number, please?6、您的房号是731，我带您去。
Your room number is 731. let me show you up there.7、先生，我可以领你到房间吗？May I show you to your room ,sir?8、这是您的房间钥匙。
Here is your room key.9、您的行李都在这里，共七件。
All your luggage are here .seven pieces in all.二、介绍设备与服务1、先生，这是电灯开关，那是温度调节器。
This is the light switch and that is the temperature adjuster, Sir. 2、每天晚上8时至次日凌晨2时，饭店播放闭路电视。
There are closed circuit television(in-house TV)programs from 8:00P.M-2:00A.M. everyday.3、如果你有衣服要洗，请放在洗衣袋里，每天上午9时收取。
If you have laundry, leave it in the laundry bag, it will be collected at 9:00 every morning.4、如果您希望我们帮您擦皮鞋，请将鞋放在门外。
酒店客房常用英语口语
酒店客房常用英语口语在酒店工作中，比较常用到英语的是餐厅，前台，客房，礼宾，总机及销售。
下面为大家分享一些客房的英语口语的常用语句。
1、Housekeeping .May I e in?客房效劳员。
我能进来吗?2、Here are the light switch，the temperature adjuster,the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3、There are 2 scokets in thebathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4、The hot water supply is round theclock in our hotel.我们宾馆有24小时的热水供应。
5、The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6、Here’s the hotel’s servicebooklet and the telephone directory. You can make DDD calls and IDDcalls from your room.这是我们宾馆的效劳指南和号码本。
您可以从房间内打国内直拨和国际直拨。
7、Excuse me .May I clean your roomnow?对不起，打搅了。
我现在能不能为您清扫房间?8、We usually make up the check-outrooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
3酒店客房部常用英语30句五篇
3酒店客房部常用英语30句五篇第一篇：3 酒店客房部常用英语30句PART THREE 第三部分客房部用语Housekeeping（客房服务1）1.Housekeeping.May I come in?客房服务员。
我能进来吗？2.Here are the light switch，the temperature adjuster, the closet and the minibar.这是电灯开关、温度调节器、衣柜和小冰箱。
3.There are 2 scokets in the bathroom, one is for 110V and the other is for 220V.浴室内有两个插座，分别是用于110伏和220伏电压。
4.The hot water supply is round the clock in our hotel.我们宾馆有24小时的热水供应。
5.The menu is on the door knob.Mark down the items and time for your breakfast and hang it outside the door.这是挂门餐牌。
请标明用早餐的品名和时间，并把它挂在门外。
6.Here’s the hotel’s service booklet and the telephone directory.You can make DDD calls and IDD calls from your room.这是我们宾馆的服务指南和电话号码本。
您可以从房间内打国内直拨电话和国际直拨电话。
7.Excuse me.May I clean your room now?对不起，打扰了。
我现在能不能为您打扫房间？8.We usually make up the check-out rooms first, but we can do your room earlier on your request.我们通常先做走房，但我们也可以按您的要求先做您的房间。
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酒店英语口语：客房服务日常用语英语客房服务日常用语 Edited and Illudtrared by the P&TDept .of the Golden Gulf HotelHousekeeping Useful Conversations Recognizing the Guests 迎客入住 Making up Rooms 整理房间 Laundry Service 洗衣服务Room Service 送餐服务 Maintenance 维修服务 Tuen—down Service 夜床服务 Tending the Patient 病客服务 Baby-sitting Service 托婴服务 Replenishing the Mini-bar 补充饮料 Morning Call Service 叫醒服务 Bidding Farewell Guests 送走客人 Useful Expressions 日常用语 Provided by the Room Division Dept .of the Golden Gulf Hotel in November 1996.第二 Part Recognizing the Guests 欢迎入住情景：客人走出电梯后，楼层服务员趋前迎候。
要求：面带微笑，站姿文雅，目光亲切，热切温暖地面对客人。
1、早上（下午，晚上）好，先生（女士）！欢迎 Good moming (afternoon , evening ),sir (madam) 到我们酒店！ Welcome to our hotel . 2、欢迎到......楼，我是楼层服务员，如有服务要Welcome to the ......floor , I’m thefloor attendant, 求，请随时吩咐。
just let me know if thereis anything I can do for you. 3、请让我带您到房间去。
Let me show you your room . 4、希望您在我们酒店过得愉快！ I hope you will enjoy your stay with us . (如有可能，应向客人介绍房间设施和服务项目)第三 Part ll, Making up the Room 整理房间情景：服务员推着工作车到客房门前，按铃、敲门。
要求：面带微笑，首先询问，征求客人同意后在实行，要尊重客人的生活习惯。
操作时动作规范、迅速。
1、早上好，先生！请问现在整理房间方便吗？ Good morning , sir , May I clean your room now ?2、您要我什么时候来给您打扫房间呢？ When would you like me to clean your room sir ?3、您什么时候方便呢？ What time would it be convenient for you ?4、很抱歉，先生！我整理完这间就去整理您I’m sorry ,sir ,I will clean your room as soon的房间。
as I finish this one .第四Part lll ,洗衣服务情景：服务中心Call 楼层服员，或客人直接告知其收客衣。
要求：服务员在收客衣时，一定首先要详细问清客人要求的服务种类及送回时间，并解清楚一般或快洗服务的收、送时间以及收费标准等事宜，同时留意洗衣单上所标明的各项是否按要求填写清楚，如对加急客衣或超过收洗时间的处理规等。
若客人有特殊要求者，应先通知服务中心，由其与洗涤部取得联系后，方可答复客人。
1、早上好，先生！您有衣服要洗吗？ Good morning , sir , Have you any laundry ?2、您的衣服要求在什么时候送回呢？ What time would you want your laundry back ,sir ?3、您要加急，还是一般洗衣服务呢？ Would you like express service or regularservice ?4、我们加收50%的快洗服务费，但4小时便可 We change 50% more for express service ,送回。
but it only take four hours. 5、很抱歉，先生！现在已经超过了一般服务收It’s past the time of regular service, I’m afraid洗的时间，如果您想在当天送回，请使用快 you have to makeit express service if you want洗服务。
them to be sent for you today . 6、请填好洗衣单。
Please sing the laundry list .第五Part 1V.送餐服务情景：客人问及房间送餐服务或提出在房间用餐事宜。
要求：主动推销、即时经服务中心与送餐部取得联系；同时，落实其完成情况及收集来反馈信息。
1、早上好，先生！我能帮您做点什么吗？ Goodmorning ,sir ,Can I help you ? 2、您想在房间用餐吗？ Wouldyou want me to provides the room service for you ?3、敝店提供尚好之送餐服务。
Our hotel provides very good room service.4、这是您的挂门餐牌，请在上面将您要点的 this is your door knob ment , just tick off the菜品打上勾并填好用餐时间，在就寝之前 items you would like to have for your breake挂在门外之把手上，或直接跟服务中心联系。
fast ,then write down the suitable time of sendingand hang it outside your door before you go tobed ,or contact with the service Center . 第六Part V Maintenance 维修服务情景：客人告知服务员房间出现故障。
要求：首先，城挚向客人表示歉意，然后即时告知服务中心，与工程部联系，派员维修；并落实其完成情况。
1、先生，您好！您的房间怎么啦？What’s wrong with your room , sir ?2、很抱歉给您带来不便。
We apologize for the inconvenience .3、很抱歉，先生！我马上通知维修工（电工）I’m sorry about that , I will call the repairman去处理。
(electrician) to your room right away , sir .第七Part VI, 夜床服务情景：夜班服务员推着工作车到客房门口，按门铃，敲门。
要求：面带微笑，尊重客人；动作规范、迅速。
1、晚上好，先生！请问我现在能够给您提供开 Good evening ,sir ,May I do the turn-down夜床服务吗？ service for you now ? 2、先生，天将黑了，请问我可否为您将窗帘拉It’s getting dark , would you like meto draw上，开启房灯？ the curtain and turn on the light for you , sir?3、祝您今晚过得愉快，晚安！ Have a very pleasant evening , Good night !第八Part VII 病客服务情景：客人告知患病，或觉察客人身体不适。
要求：表现出细心，体贴，主动询问客人病情，征求客人是否需要通知服务中心请医生看病的意见。
1、哦！先生，我听说您感到不适甚为担心。
I’m sorry tohear that you are not feeling well.您怎么啦（语气惊诧，表示同情）？what’s the matter with you , sir ? 2、您认为我有必要请一位医生到房间来看您， Do you think it necessary for me to send the好吗？ doctor for you ? 3、如有何需求，请即时跟服务中心联系。
希 Please contact with our service center if there望您好好休息，祝您早日康复。
is any request and take a good rest . I hope youwill get well soon .第九Part Vlll, Baby-sitting Serivice 托婴服务情景：客人要求提供托婴服务，并就此询问服务员要求：主动、热情推销酒店托婴服务，并即时与服务中心取得联系。
1、我店客房部可提供出色的托婴服务。
The HousekeepingDept .of our hotel canprovides very good baby-sitting service.2、服务中心的兼职保姆均受过良好的培训， The sitters are well-educated and reliable .忠实可靠，且在照顾婴儿方面颇有经验。
They have wide experience in babsitting.It’s run by our Service Center . 第十Part I X.补充饮料情景：补充日常消耗饮料，或客人要求补充饮料。
要求：面带微笑，主动询问、征求客人意见；若客人需补充饮料，应即时请服务中心与酒水员取得联系。
1、先生，您好！请问能够给您的房间补充 Goodafternoon( evening ), sir ,May I restock饮料吗？ the mini-bar for your room ?2、您需要何种饮料呢？ What kinds of drinks do you like ?3、好的，我马上送来。
All right , I will send it to your room quickly.第十一Part X,叫醒服务情景：客人要求提供叫醒服务，或觉察客人在类似需求时。
要求：热情、主动询问客人，并即时告知服务中心主班，然后答复客人。
1、我店可提供叫醒服务，您要在几点钟被 Our hotel provides the morning call service .叫醒？ what time do you want me to call you up ?2、您要叫醒服务吗？ Would you like a morning call ?3、您要电话叫醒还是敲门叫醒？ What kind of call would you like , by phone orby knocing at the door ?第十二Part X 1 送走客人情景：客人提着行李走出房间，或获知客人将退房。