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主要教学过程及步骤Step 1: Lead-i n and Warming upT: There are many inventions in the world ,can you name some of it Ask some stude nts to tell us some great inven ti ons in the world . Then look at the pictures on page56 together.Rank some of the greatest inventions of the 19 th and 20th century,rank them in the order of importa nee.Step 2: Discussi onDiscuss with your partner why are those inventions in activity limportant or not importa nt ,share your an swer with the class.You can use the follow ing phrase to orga nize your speech:I think ----------- is the most important invention,because we can use it in ---------- ,so ---------Step 3: Liste ning and Speak ing (is 'it won derful) 1 Liste n to the conv ersati on and circle the best an swer Pre-liste ningAsk them to go through the choices before listening .Underline the difficult words and expressi ons. Then teacher an alyzes them for stude nts. And the n predict the an swer for each questi on. While-liste ningAsk students to listen carefully to the material. Keep no tes for importa nt to the dialogue . Post-liste ningCheck the answer with the partner, and exchange ideas to discuss who is right with the un solved questio n in mi nd, liste n to the tape the n ext their an swers and explain the reasons and write down some sentences if it is necessary.2 Complete the conversation with the sentences in the and check the an swer .the n practice the conv ersati on with a part ner.First ,ask them to read the five sen ten ces in the box and explai n the meaning of some sen ten ces if it's n ecessary.Sec ond, give them 3to prepare and try to fill in the bla nks in the dialogue.Lead into the new lesson by discuss ing some inventions to the class. Ask stude ntstoexpress theideas of what theyknow abouttheinven ti ons.Liste n to the tape and finish the related tasks.课堂教学安排Step 1: Greeti ngs and lead-i nQuesti on for them discussi on:How do you think about the inventions used in daily life such as laptop Do you think it is useful or notStep 2: Pre-read ingPrese ntati onT: Now, today we ' ll learn a passage atbouttopic . That is a you know what is a blogWho write blog every dayAsk one stude nt to tell us what a blog is,the n let him or her share his or her blog address.Step 3 While-readi ng1 Sca nning(1) Searching for information(2) Go over the text and find out what is Jansfavourite inven ti on .(3) Liste n to the tape and find out any new words.(4) L iste n to the tape and read those new words as followi ng: Electro nic GadgetCellpho neRechargeHigh-techLaptop(5) Match the words with their expla nati ons on page61.2 Skimmi ngKey senten cesGrasp these key senten ces:I started working for a newspaper thirty years ago,before all the modern electro nic products.Voice mail is ano ther problem .I have a map programme on my laptop that'sreally useful.Y should think about these gadgets, and decide if they really make your life better. Ask them if they have any questions,if they have any other questions, give them 5 minutes to ask questions and explain it to them.⑵ Key wordsHow many paragraphs are there in this passage What does each paragraph talk about Summarize the main idea of each paragraph in words as less as possible. ⑶ Subtitle First, we lead into the class by situational teach ing method..task-based teaching methodis used to spread thedifficult poi nts so as to improvethe students readi ng ability.Use sca nning to search for detailed in formati Befo the sca requireme shouWe use skimming to helpstudents getIn read ing partstudents.课堂教学安排Step 1: Lead-i nFree talkT: Morning, every one! How are you todayIs there a microwave ove n in your house D o you ofte n use it in daily lifeDo you want to know who invent it Today we'l learn a passage about the inven ti on of the microwave ove n.Step 2: Fast read ingwords:Listen to the tape and read the following new words in the passage: Microwave Engin eerGen erateHigh -freque ncyIn triguePopcor nkernelsenten cesTaskl:Read the text quickly, and find the key senten ces for each paragraph.1) whe n the America n engin eer let his chocolate bar get close to an electr onic tube that gen erated high-freque ncy radio waves,it started to melt.2) If an egg can be cooked that quickly ,why not other foods3) spencer designed a metal box with a hole into which he fed microwave power. Engin eers went to work on Spen cershot new idea.Task 2up the importa nt eve ns in the inven ti on of the microwave ove n accord ing totask 1,then fill the blanks in the form on page 63.Step 3: Lan guage pointsListe n to the passage paragraph by paragraph. At the same time, ask stude nts to imitate the pronun ciati on.Liste n to the 1st paragraph, and the n ask the stude nts to read it.Through the prese ntationof the example,summarizingthe rule that not all thekey senten ces are theF irst, we lead into the class by ask ing questi ons .Ask students to read the passage quickly to find the key senten ces of each paragraph.first senten ces.Percy Spen cer had no ides what might happe n whe n he brought candy with him into his microwave lab in 1946.Have no idea :不知道.I have no idea how to surf the Internet.Liste n to the 2nd paragraph, and the n ask the stude nts to read it.The curious colleague moved in for a close look just as the egg exploded and splashed all over his amazed face.这个好奇的同事凑近点想看清楚，这时正好鸡蛋爆炸了，溅了他一脸。
《Customer Service Warming up》作业设计方案（第一课时）一、作业目标通过本次作业，学生应达到以下目标：1. 巩固并运用本单元所学的 customer service 相关知识，包括问候、称呼、道歉、接受投诉等。
2. 增强实际客户服务情境中的口语表达能力，包括礼貌、自信地与顾客交流。
3. 学会如何在应对客户投诉时保持冷静，处理问题的技巧和能力。
二、作业内容1. 分组讨论：学生以小组为单位，模拟实际客户服务场景进行对话演练。
场景包括：迎接顾客、问候顾客、称呼顾客、道歉、接受投诉等。
2. 角色扮演：学生需选择一个客户投诉案例进行角色扮演，模拟如何处理投诉，并给出解决方案。
3. 撰写报告：学生需根据上述练习，撰写一份关于客户服务应对技巧的报告，包括自己的感受、收获和改进措施等。
三、作业要求1. 作业内容需围绕客户服务主题，体现本单元所学知识。
2. 小组讨论和角色扮演时，要求声音洪亮、表达清晰，体现出良好的口语表达能力。
3. 报告需认真撰写，字数不少于XX字，内容要真实、客观。
4. 作业应在规定时间内完成，并提交至教师。
四、作业评价1. 教师将对提交的作业进行批改，对于表现优秀的小组和个体给予表扬和奖励。
2. 对于作业中出现的问题，教师将进行集中讲解，确保所有学生都能掌握客户服务应对技巧。
3. 根据作业完成情况，教师将评定学生本次作业的等级，作为平时成绩的参考。
五、作业反馈部分学生应就以下问题对作业进行评价：1. 本次作业是否达到了预期的目标？2. 在完成作业的过程中是否有困难？如何解决？3. 您对本次作业有何建议或意见？4. 您在客户服务应对技巧方面有哪些收获和感受？请在作业提交后的一周内，将评价和反馈以书面或在线的方式提交给教师。
这将有助于教师更好地了解学生的学习情况和需求，从而调整教学策略，提高教学质量。
作业设计方案（第二课时）一、作业目标：1. 复习并应用所学的Customer Service相关词汇和表达方式；2. 提高学生在客户服务中的沟通技巧和应对能力；3. 培养学生的团队协作和问题解决能力。
《Customer Service Warming up》作业设计方案（第一课时）一、作业目标通过本次作业，学生应达到以下目标：1. 巩固并运用本单元所学的基础英语知识，如词汇、语法等。
2. 培养良好的客户服务意识和沟通技巧，提高应对客户投诉的能力。
3. 增强团队协作和问题解决能力，学会在团队中有效地处理客户问题。
二、作业内容1. 小组讨论：学生以小组为单位，围绕客户服务主题进行讨论。
讨论内容应包括客户服务的重要性、常见问题及应对策略等。
要求每位组员发言，时间不超过3分钟。
2. 角色扮演：学生选择一个客户服务场景进行角色扮演，包括电话沟通、面对面交流等。
要求尽可能运用所学英语知识，表现出良好的客户服务态度和沟通技巧。
3. 撰写报告：学生需撰写一份关于客户服务的心得报告，内容包括对客户服务重要性的理解、常见的客户问题及应对策略等。
报告字数不少于150字。
三、作业要求1. 按时完成作业，确保小组讨论、角色扮演和报告的书写质量。
2. 小组讨论时，每位组员应积极参与，共同解决问题，共同提高。
3. 角色扮演时，注意语音、语调和肢体语言的运用，表现出良好的沟通技巧。
4. 报告应真实、客观，符合要求，字迹工整。
四、作业评价1. 教师根据小组讨论的参与度、角色扮演的表现和报告的质量进行评价。
2. 教师将作业评价作为平时成绩的一部分，以激励学生积极参与课堂活动，提高英语应用能力。
3. 学生可通过作业反馈部分与教师进行交流，提出建议和意见，共同提高教学质量。
五、作业反馈部分1. 学生可针对本次作业的完成情况、收获和不足之处进行总结和反思，提出改进意见和建议。
2. 学生可向教师询问作业中的难点和疑问，寻求帮助和指导。
3. 教师将对学生的反馈进行回复和指导，共同促进教学质量的提高。
通过本次作业，学生将进一步巩固和运用所学英语知识，培养良好的客户服务意识和沟通技巧，提高应对客户投诉的能力，增强团队协作和问题解决能力，学会在团队中有效地处理客户问题。
