服务七步曲
& Good morning. Welcome to Dicos!早上好，欢迎光临
& May I help you, sir&能为您效劳吗，先生？
& May I take your order now&您现在要点餐么？
& Welcome to KFC. May I take your order& 欢迎光临肯德基，您现在要点餐么？
& Excuse me, madam, what can I do for you&我可以帮你什么忙么，女士？
点餐Ordering
& Would you like anything else&还需要我为您点什么吗？
& Could you repeat the order, please&请重复一下您点的餐，好吗？
& How many cups would you like to have, sir&您要几杯，先生？
& May I know how many people&请问一共几位用餐？
& Well, I would like to suggest you get it to take away if you are in hurry.如果您赶时间的话，我建议您打包。
& What would you like to drink, sir&先生，您想喝点什么饮料？
& Would you have it here or for take away&请问您在这里吃还是打包？
& Would you like to have a set meal or order them separately&请问您是要套餐还是单点？
建议性销售Suggestive selling
& Would you like some soup, madam&您要点汤么，女士？
& Would you like to try our latest promotion&您想尝尝我们的新产品吗？& Well, I would like to suggest the bucket meal, sir.我向您推荐我们的全家餐，先生
& We have a variety of chicken foods.我们有各种鸡类产品可供选择。
& Would you like one more order of French Fries&要不要再来份薯条？
找零和结账change and check-out
& Do you have 50 fen&请问您有5毛钱吗？
& Here is your change, miss.这是您的找零，小姐。
& It is very kind of you, sir, but we are not allowed to accept tips.先生，您真是太好了，但我们不能收小费。
& Sorry, we can’t accept this, it is counterfeit.抱歉，这是假币。
& Thank you, thirty eight yuan & fifty fen, please.总共是38.5。
& You have ordered 2 bucket for 116 yuan. Is that right&您订了两个全家桶一共是116元，请问还需要什么吗？
呈递餐饮，感谢顾客Closing
& Every Kids Fun Meal comes with a free toy.儿童餐有玩具送
& Have a nice meal.祝您用餐愉快
& Hope you enjoy the meal.希望您吃得开心
& It is a pleasure to be of service.为您服务我很荣幸。
& Always at your service, madam.欢迎下次光临，女士
& My pleasure.乐意为您效劳
大厅服务Lobby service
& Could you please wait in line, sir&先生，请您排队等候好吗
& Go straight ahead and turn left, and you will get to the washroom.洗手间一直走然后左转
& Sorry ,sir, this is a non-smoking restaurant. Sorry for any inconvenience.先生，对不起，请勿吸烟
& May I suggest that you keep an eye on your handbag.请保管好您的手提袋
& We open from 7:00 in the morning until 23:00.我们的营业时间是从早上7：00到晚上23：00
& Would you like a baby chair for your child&要不要给您的小孩拿张婴儿椅
顾客抱怨处理Service Recover
& Could you wait a minute&请等一分钟左右，好吗
& Sorry, madam, I am afraid that you have to wait for about two minutes. Do you mind taking a seat here first&对不起，女士，得等两分钟左右，请您先到那边座位上座下好吗
& I’ll get the manager for you. He’ll be glad to help you.我去把经理叫过来，他会很乐意帮助你
& I’m terribly sorry, sir, there may have been a mistake.非常抱歉，可能弄错了，我向您表示道歉
& Beg your pardon, could you repeat that&对不起，我没听请，重复一下好吗
在这用餐或带走？
Will you be eating here or is this to go (take out)？
do you want/need more drink?还需要其他饮料么
thank you for coming!谢谢光临！
请稍等。Please wait a moment. Just a moment. Just a minute
对不起，让您久等了。
Sorry to have kept you waiting so long.
2.Have a good time! 祝您用餐愉快！
