公共关系学网上形考作业一参考答案复习过程
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公共关系学形成性考核册答案作业1一、名词解释:1、公共关系:公共关系是一种独特的管理职能,它协助建立与维持一个组织与其公众之间的相互传播、了解、接受与合作的渠道;参与问题与纠纷的处理,协助管理当局对民意保持灵通及采取反应;解释及强调管理当局为公众利益而服务的责任;协助管理当局顺应并有效地利用变化着的环境,担任早期预警系统的角色,协助预测未来趋势;以研究工作及合乎道德的正确沟通技术为主要工具。
2、公共关系观念:公共关系观念,是人们在公共关系实践中形成的影响人们思想和行为倾向的深层思想意识。
既有易显的公共关系观念,也有尚未被人们意识到的潜在观念,是人们对公共关系活动的一种自觉的认识和理解。
3、揭丑运动:揭丑运动表现为大批具有社会良知的知识分子利用新闻媒体介对资本家进行强烈的抨击。
他们通过发表揭丑文章,并配有大量的社论和漫画来谴责企业丑行,与工人运动相配合,而给许多大企业了强大的舆论压力的运动。
4、爱德华·伯尼斯:他是公共关系学的创始人,创作了第一部研究公共关系理论的专著《公共舆论之形成》。
在这本书中,他对公共关系的实践进行了系统的研究,使之形成一整套理论。
他提出了“投公众所好”的根本原则,主张一个企业或组织在做出决策之前,就应首先了解公众喜好什么,需要什么,在确定公众的价值取向以后,再有目的地从事宣传工作,以便迎合公众的需要。
5、全员公关:指社会组织中所有工作人员都参与公众关系活动,简称全员P.R,是意义在于增强组织全体员工的公关意识,上下齐心,合理搞好公共关系工作。
二、判断正误并更正(√)1、公共关系是一门综合性的应用科学。
(√)2、公共关系特指组织与公众之间的传播沟通关系。
(×)3、公共关系传播模式是根据传播过程的反馈模式的原理设计的,但它不包含“五W”模式的基本要素。
更正:公共关系传播模式是根据传播过程的反馈模式的原理设计的,包含了拉斯韦尔的“五W”模式的基本要素。
(×)4、艾维·李创办世界上第一家宣传事务顾问所。
公共关系学-形考任务1 复习题(带答案)
说明:每学期的课程题号都可能更换,请认真核对是您需要的题号后再下载!
【题号】
公共关系是一门综合性的应用科学。
对
错
[认真学习课本知识,并分析作答上述题号]
参考答案是“对”。
【题号】
公共关系特指组织与公众之间的传播沟通关系。
对
错
[认真学习课本知识,并分析作答上述题号]
参考答案是“对”。
【题号】
美国学者香农提出了双向循环的传播模式。
对
错
[认真学习课本知识,并分析作答上述题号]
参考答案是“错”。
【题号】
艾维·李创办世界上第一家宣传事务顾问所。
对
错
[认真学习课本知识,并分析作答上述题号]。
国开(中央电大)专科《公共关系学》网上形考(任务1至3、模拟测试1至3)试题及答案(2020秋期版)形考任务1 试题及答案题目1:公共关系是一门综合性的应用科学。
[答案]对题目2:公共关系特指组织与公众之间的传播沟通关系。
[答案]对题目3:美国学者香农提出了双向循环的传播模式。
[答案]错题目4:艾维·李创办世界上第一家宣传事务顾问所。
[答案]错题目5:在公共关系学里,公众与大众、群众是没有区别的。
[答案]错题目6:公共关系90%靠自己做得好,10%靠宣传。
[答案]对题目7:在比较发达的商品经济社会里,公众的消费行为主要是由消费心理支配的。
[答案]对题目8:公共关系完全是为组织营造生存、发展环境服务的。
[答案]错题目9:公共关系部是贯彻组织公共关系思想、实现公共关系目标的专业性机构。
[答案]对题目10:一般认为,公共关系的人才培养,就是培养专才式的公共关系人才。
[答案]错题目11:公众与组织之间不一定存在着相互影响和相互作用的关系。
[答案]错题目12:内部公众主要指组织的员工,还包括组织的股东和员工家属。
[答案]对题目13:边缘公众指与组织虽有关系,但联系较少、影响较小的一类公众,其重要性最小。
[答案]对题目14:商鞅因言必信,行必果,在民众心目中树立了威信,这可以看成是一次成功的公关策划,在历史上被称为徙木立信。
[答案]对题目15:爱德华·伯尼斯出版了第一本公共关系著作《有效的公共关系》。
[答案]错题目16:有了发达的商品经济就会产生发达的公共关系。
[答案]错题目17:组织形象需要传播推广。
其中90%靠组织自己做得好,10%靠宣传。
[答案]对题目18:公共关系人员的素质应该是性格、品德、智慧、教育和经验的组合,同时还应有组织领导能力、表达能力、社交能力、专业技术能力等基本技能。
[答案]对题目19:管理形象主要指组织的机构设置、人事安排、工作程序、办公环境等有关组织体系的形象问题。
《公共关系学》形成性考核册作业1参考答案一、名词解释公共关系(P5黑体字)公共关系观念(P6)揭丑运动(P35第二自然段前六行)爱德华"伯尼斯,奥地利籍美国人公共关系学的创始人,他的妻子也是一位著名的公共关系专家。
他们共同在公共关系的实践和理论两方面都作出了重要贡献。
和艾维"李相比,他更注重理论的研究,1923年他出版了第一部研究公共关系理论的专著《公众舆论之形成》,被视为公关发展史上的一个里程碑。
他提出了“投公众所好”的根本原则。
1923年,伯尼斯率先在纽约大学开设公共关系课程,开公关教育之先河。
全员公关(P91黑体字)二、判断正误并更正1.对2.错(以课本第五页黑体字更正)3.错(它包含了“五W”模式的基本要素)4.错(第三家)5.错(发达的商品经济提出了对公共关系的需要)6.对7.对(P65)8.错(不完全)9.对10.错(P134倒数第五行)三、单项选择题1.A2.B3.C4.B5.C6.A7.D8.D9.B 10.D四、多项选择题1.ABCDE2.ABCDE3.ABE4.ABCDE5.BCD6.BC7.AD8.ABCD9.ABCD 10.ABCDE 11.ACDE 12.AD 13.BCE 14.ABCDE 15.ABCDE五、问答题答:公共关系工作对象统称为公众,公众必须是对某一组织具有现实或潜在的利益关系,并且对组织的目标与政策具有相当影响力的个人和团体。
作为公共关系的运作客体,公众有其自身的特点:群体性;同质性;变化性;相关性。
答:(1)古代自发的“公共关系”的特点:盲目性;经验性;低层性。
(2)近代公共关系萌芽阶段,人们只顾为企业赚钱,完全不顾公众的利益甚至嘲笑、漫骂公众。
从思想实质上看,这是一个反公众、反公关的时期。
(3)艾维"李等人的公共关系实践,成为现代公共关系的开端,为日后公共关系的发展奠定了基础。
他从事公关工作的原则是“共冲必须迅速被告知”和“向公众说真话”,这一原则使公共关系走上了一条正确的道路”。
公共关系学形成性考核册参考答案形成性考核册作业答案1一、填空题:1、从静态的角度去分析, 公共关系表现为( 一种状态) ; 从动态的角度去分析, 公共关系又表现为( 一种活动) 。
2、公共关系追求的目标是( 扩大社会组织的信誉度) , 树立良好的形象; 坚持的原则是( 实事求事) , 以便社会组织自己能够为其事业的成功奠定基础。
3、现代公共关系观念要求以公众导向作为指导公共关系工作的基本原则, 其基本内容包括: ( 塑造形象) 的观念、 ( 提高信誉) 的观念、服务公众的观念、互惠互利的观念、协调沟通的观念、 ( 全员公关) 、立足长远的观念和注重效益的观念。
4、公众导向规律要求组织或企业无论做任何事, 都必须以( 公众的需求 ) 作为出发点, 以满足( 公众的需求 ) 作为归宿点。
5、愚弄公众观念的出发点是( 欺骗公众 ) ; 单项灌输观念的出发点是( 让公众了解组织 ) ; 而公众导向观念的出发点则是( 重视组织( 或企业) 和公众双方 ) 的利益。
6、 1984年, ( 广州白云山制药厂 ) 首开中国国营企业之先河, 率先成立了公共关系部。
7、作为一个社会组织, 采集信息的主要内容有: ( 组织内部信息 ) ; ( 组织环境信息 ) ; 国际环境信息。
8、公众的基本特征是: 具有( 群体性 ) 、同质性、 ( 多变性 ) 和能动性。
9、 ( 首要公众 ) 是关系到组织成败、存亡的公众。
而( 边缘公众 ) 是指与组织利益相关, 但只能间接影响组织存亡的公众。
二、名词解释1、公共关系状态: 指一个组织所处的社会关系和社会舆论状态, 即这个组织在公众心目中的现实形象。
2、伯奈斯: 美国著名学者, 公共关系学的创始人。
1923年发表论著《公共舆论之形成》一书。
这是第一本研究公共关系理论的专著, 因而被视为公关发展史上的一个里程碑。
她的思想主要是”投公众所好”。
由于她将公共关系引上了科学的轨道, 因此被世人誉为”公共关系泰斗”。
国开00504-公共关系学-任务1参考答案题目1:公共关系是一门综合性的应用科学。
参考答案:对题目2:公共关系特指组织与公众之间的传播沟通关系。
参考答案:对题目3:美国学者香农提出了双向循环的传播模式。
参考答案:错题目4:艾维•李创办世界上第一家宣传事务顾问所。
参考答案:错题目5:在公共关系学里,公众与“大众”、“群众”是没有区别的。
参考答案:错题目6:公共关系90%靠自己做得好,10%靠宣传。
参考答案:对题目7:在比较发达的商品经济社会里,公众的消费行为主要是由消费心理支配的。
参考答案:对题目8:公共关系完全是为组织营造生存、发展环境服务的。
参考答案:错题目9:公共关系部是贯彻组织公共关系思想、实现公共关系目标的专业性机构。
参考答案:对题目10:一般认为,公共关系的人才培养,就是培养专才式的公共关系人才。
参考答案:错题目11:公众与组织之间不一定存在着相互影响和相互作用的关系。
参考答案:错题目12:内部公众主要指组织的员工,还包括组织的股东和员工家属。
参考答案:对题目13:边缘公众指与组织虽有关系,但联系较少、影响较小的一类公众,其重要性最小。
参考答案:对题目14:商鞅因“言必信,行必果”,在民众心目中树立了威信,这可以看成是一次成功的公关策划,在历史上被称为“徙木立信”。
参考答案:对题目15:爱德华•伯尼斯出版了第一本公共关系著作《有效的公共关系》。
参考答案:错题目16:有了发达的商品经济就会产生发达的公共关系。
参考答案:错题目17:组织形象需要传播推广。
其中90%靠组织自己做得好,10%靠宣传。
参考答案:对题目18:公共关系人员的素质应该是性格、品德、智慧、教育和经验的组合,同时还应有组织领导能力、表达能力、社交能力、专业技术能力等基本技能。
参考答案:对题目19:管理形象主要指组织的机构设置、人事安排、工作程序、办公环境等有关组织体系的形象问题。
参考答案:错题目20:引进西方的经验就可以推动中国公共关系事业的发展。
《公共关系学》形考作业一答案一、名词解释:1、公共关系P52、公共关系观念P63、揭丑运动P354、爱德华、伯尼斯P395、全员公关P91二、判断题:1、对2、对3、错(不包含应为包含“五W”)4、错(一改为三)5、错(商品经济只是其中条件之一,还有三个条件)6、对7、对8、对9、对10、错(还包括通才式)三、单项选择题1、A2、B3、C4、B5、C6A7、D8、D9、B10、D四、多项选择题:1、ABCDE2、ABCDE3、ABE4、ABCDE5、BCD6、BC7、AD8、ABCD9、ABCD10、ABC11、ACDE12AD13、BCE14、ADE15、ABCDE五、问答题1、P12----132、P32-----403、P125-----129六、案例分析:1、消费者应该通过协调、消协、法律等形式维护自己的权利。
2、商家没有真赢。
形象、信誉受到影响。
启示:消费者应该通过正常渠道维护自己的利益;商家应该以顾客为上帝,注重商家的信誉和形象(展开)。
《公共关系学》形考作业2答案一、名词解释1、交际型公关:以人际交往为主,目的是通过人与人的直接接触,为组织广结良缘,建立起社会关系网络,创造良好的发展环境。
2、进攻型公关:是指社会组织与环境发生某种冲突、磨擦的时候,为了摆脱被动局面,开创新的局面,采取的出奇制胜、以攻为守的策略。
组织要抓住有利时机和有利条件,迅速调整组织自身的政策和行为,改变对原环境的过分依赖,以便争取主动,力争创造一种新的环境,使组织不致受到损害。
3、媒介关系:叫做新闻界关系,是指组织与新闻传播机构(包括报社、杂志社、广播电台、电视台及各种网站)以及新闻界人士(包括记者、编辑)等等的关系。
这种关系含有双重人格关系:其一,大众传播是社会组织与其他公众信息沟通的“中介”环节;其二,大众传播本身也是社会组织的目标公众。
保持与媒体的良好关系为公共关系的重要内容。
4、新闻发布会:又称记者招待会,是一个组织集中发布新闻、扩大社会影响、搞好媒介关系的一种重要方法。
最新电大《公共关系学》形考作业任务01-04网考试题及答案100%通过考试说明:《公共关系学》形考共有4个任务。
任务1至任务3是客观题,任务4是主观题,任务1至任务3需在考试中多次抽取试卷,直到出现01任务_0001、02任务_0001、03任务_0001试卷,就可以按照该套试卷答案答题。
做考题时,利用本文档中的查找工具,把考题中的关键字输到查找工具的查找内容框内,就可迅速查找到该题答案。
本文库还有其他教学考一体化答案,敬请查看。
01任务01任务_0001一、名词解释(共 5 道试题,共 15 分。
)1.组织形象参考答案:是指组织在公众脑海里留下的印象及公众对组织的评价。
这种形象不仅来自外在的有形事物,而且也出自由组织行为所反映的内在精神。
如一个企业的组织形象是由产品形象、员工形象、机构形象、管理形象、文化形象综合反映出来的。
2.爱德华·伯尼斯参考答案:爱德华·伯奈斯是现代公共关系活动时期的重要代表人物之一。
他于1923年首次在纽约大学讲台上讲授公共关系学,并发表论著《公众舆论之形成》,1928年出版了《舆论》一书,1952年完成教科书《公共关系学》,使公共关系的原理与方法逐步形成为一个较为完整的理论体系,他的思想主要是“投公众所好”。
由于爱德华·伯奈斯将公共关系引上了科学的轨道,被世人誉为公共关系学之父。
3.揭丑运动参考答案:19世纪末至20世纪初,以美国为首的西方国家进入了垄断阶段。
以美国为例,占其人口1%的资本家却控制了国家全部财富的54%。
垄断资本家的强取豪夺极大地激化了劳资关系和社会矛盾,社会危机日益加深。
这一方面表现为一浪高过一浪的工人运动,另一方面则表现为大批具有社会良知的知识分子利用新闻媒介对垄断资本家进行强烈的抨击,掀起了一场中旷日持久的“揭丑运动”(也称“扒粪运动”、“清垃圾运动”)。
4.公共关系观念参考答案:公共关系观念是人们在公共关系实践中形成的影响人们思想和行为倾向的深层的思想意识,既有易显的公共关系观念,也有尚未被人意识到的潜在观念,是人们对公共关系活动的一种自觉的认识和理解。
公共关系学网上形考作业一参考答案(Online exam for publicrelations)Online exam for public relationsFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. How does the organization connect with the public (B?).2.. The starting point for the organization of public relations activities should be (A).3.. In 1906, the famous document of Ai Wei Li Fabiao was (B??).4.. The father of public relations is (B).5.? Public relations English is (A???).6.. Setting up the concept of communication and cooperation and improving social ability belongs to public relations (B?).7.?? in 1952, Cutlip and Vincent has published authoritative public relations work is (C?).8.. The International Institute for public relations was established in London (D??).9.. Is the democratic participation law used for coordination (D?).10.. Using the news media to expose the phenomenon of "fooling the public" by monopoly enterprises, formed the famous C in modern American history.11.. The essence of modern public relations communication is the information between the organization and the public. (A,?).12.. The basis of organizational image is (D).13.. Does the company design a unique style of factory name and brand name in A?.14. public relations may be referred directly to (A).15.. The basis for organizing public relations activities is (C?).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., there are many signs of enterprises, but the two most important ones are (AD)?.2.. What is the social condition of public relations (ABCD?).3.. Should the principle of seeking truth and truth be carried out in the investigation work (ABCD?).4.. The basic elements of public relations include (AB, E).5.. The form of writing that reflects the organizational philosophy is (ABC?).6.. In the process of the development of public relations thought, the representative thinkers are (BCD).7.. Since 1980s, the famous American public relations companies, which have set up branch offices or representative offices in China successively (BC)?.8.. Ai Weili's idea of public relations puts forward the two principle (AD?).9., the concept of public relations is mainly (ABCDE?).10.. It is generally believed that public relations can be (ABCDE).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., with developed commodity economy, there will be developed public relations. (X)2.. There is not necessarily mutual influence and interaction between the public and the organization. (X)3.. Public relations is a comprehensive applied science. (V)4.. Edward Bernice published the first public relations book, the formation of public opinion. (V)5.. Public relations are entirely for the organization to create a survival and development environment. (X)6.? Public relations, 90% by their own right, 10% by propaganda. (V)7.. China's public relations cause was developed after the reform and opening up. (V)8., the introduction of western experience can promote the development of China's public relations. (X)9.. Public relations is a specialized theoretical science. (X)10.. Ivy Lee founded the world's first propaganda advisory office. (X)11.. Product image is the foundation of the whole organization image. (V)12.. Public relations communication model is designed according to the principle of feedback model in the process of communication, but it does not include the basic elements of the "five W" model. (X)13. public relations refers to the communication and communication between organizations and the public. (V)14.. In the more developed commodity economy society, the consumption behavior of the public is dominated by consumer psychology. (V)15. in the early days of enterprise, the focus of propaganda work was to win the public's good impression on the organization. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points.Every day at least one option is the right choice, the election did not score less.)1) in this case, Singapore Airlines uses the (C) PR model.2) in the case, the new wing airlines also adopted (A) activities, so that public relations consciousness into each employee's mind, embodied in each employee's actions, run through the company's every activity.Public relations online exam two referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? Construction pr mainly applies to organizational development (A??).2.. Compared with the Department of public relations, one ofthe strengths of the public relations companies is (D).3.. What should be the personality traits of an excellent public relations officer (A??).4.? High reputation, low reputation, which belongs to the public relations status (B).5.? (C) directly affects the organization or other aspects of the enterprise, such as employee family relations, local customer relations, etc..6.. In the Department of public relations under the Department, the public relations function is located in the communication function, mainly because the public relations department belongs to (B).7.. Self communication with others and individuals to individuals (B??).8.. In order to prevent public feeling of boredom and resentment, public relations personnel must maintain information. (D??).9.? (C?) is a full-time public relations worker who works fora professional public relations consulting firm.10.?? public relations marketing services, first embodied in the (? B?), it is not directly to sell products or services, but with the use of various communication methods, dredge channels, rationalize the relationship, for the sale of products or services to create a good environment.11.? The public relations department is a service oriented, higher level of indirect (D??)?.12.. The important way for organizations to communicate with the public is to use (D).13.. When analyzing the actual distance between the self-image and the actual image of an organization (D?).14.? (B) is the most socially authoritative object of all communication objects.15.? (A) is the most sensitive and important part of the PR task.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1.. The main feature of the Department of public relations is (BCE).2., the quality of public relations personnel should include the following aspects (ABCDE?).3.. The material requirements of employees include (ABDE?).4.. The position of the decision staff of the public relations department in the organization is mainly determined by the following functions (ACDE).5.. The communication channel dichotomy consists of (CD?).6.. The method of assessing the effectiveness of public relations is (ABCD).7.. What are the characteristics of community relations (BCD?).8.. Public role psychology, including (ABCD), etc..9.. The three link of organizational image analysis is (ABD?).10.. Social environment causes psychological change with the following characteristics (ABC?).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., service-oriented model, to provide a variety of affordable services based work, the purpose is to take practical action to win public praise, and establish a good image of the organization. (V)2.. The self expectation image of an organization is the social image of an organization's self wish. (V)3.. Government relations are a kind of relationship that social organizations can avoid. (X)4., it is generally believed that the cultivation of public relations personnel is to train talented personnel in publicrelations. (X)5.?? PR to try to use neutral terms, to become the most advanced countries with amiable and easy of approach. (V)6.. The open questionnaire is characterized by relatively standardized answers and convenient public answers. The results are easy to quantitative analysis. (X)7.? Generally speaking,There is only one reason for the change of public psychology, that is, objective reasons. (X)8.. Employees are the most important internal public, good staff relations, can cultivate the identity and sense of belonging of the members of the organization, forming the centripetal force and cohesion of the organization. (V)9., employee relations, shareholder relations, consumer relations, government relations is the most basic goal of corporate public relations work, the public. (V)10.. The public relations department is a professional organization which implements the concept of public relations and achieves the goal of public relations. (V)11.. Enterprises can play the role of education, guidance and organization of consumers, and together with consumers, they can design and beautify their lives. (V)12.. The quality of public relations personnel should be a combination of character, morality, wisdom, education and experience. (X)13.. In public relations surveys, random sampling is a good way to prepare for a high rate of time, effort and money. (X)14., the technical role of the public relations departments engaged in special technical business staff, they are the most common, the most grass-roots public relations staff. (X)15., the advantage of the Department of public relations is often the inadequacy of the public relations companies, and vice versa. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1).? this case illustrates the enterprise public relations in (), which set a specific location for their products in the minds of potential consumers, this position is only for their own exclusive products and other similar products can not have.(B)2) this case illustrates that enterprises must pay attention to the investigation and study, and find out the trend of consumer demand for products, so that they can help enterprises win the market. (D)Public relations online exam three referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.. An exhibition enables organizations to find themselves, promote themselves, and enhance effectiveness. It is (D).2.? The average range of concessions is also called (D?).3., the targeted mass media is (B).4.. What do people in their minds not want to disclose to others? (C?).5.. Members of the organization are equal in status and have extensive contacts with each other, but there is no communication network of Central People (C).6.. Sponsorship activities refer to social organizations who contribute or contribute to certain social activities or D in the form of unpaid contributions.7., the final line of defence between the two sides of the negotiations is (B?).8.. Put the key facts and main conclusions in the front of the article, and then arrange the events according to the importance of the facts. (A).9.. In general, the organization conducts celebrations everyyear (C?).10.. To seriously understand the situation of the victims, to take the corresponding responsibility realistically and sincerely apologize (B?).11.? What is the larger choice of readers? (C?).12., the third stage of public relations negotiations is (C).13.. Organizations, in their own name and in society, are the first to initiate some kind of activity, and to promote some progressive new idea is (C).14.? Without space restriction, the most widely spread mass media is (C??).15.. Open organizational activities (D).Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less.)1.. Taboos in interpersonal communication include (ABCDE?).2.. The less documented mass media is (AE).3.? From the nature of the exhibition, there are (AE?).4.. What is the difference between public relations advertisingand commodity advertising? (ACDE?).5.? Celebrations are usually in the form of (ABCDE).6., the characteristics of crisis events have (ACE?).7.. The end of the speech form includes (ABCDE).8.? From the style of speaking?,The usual opening remarks are ((ACDE)).9.. Television's disadvantages as a mass media include (ABCE?).10.. An outstanding conference chair should have the following qualities (ABC).Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1., some meetings failed because the people who requested them were not invited and should not be invited. (V)2.. Long-term public relations activities are suitable for the use of electronic media. Short term activities are suitable for printing media. (X)3.. Memory is the ratio of the number of impressions to advertising to the number of people who come into contact with the advertising media. (X)4.. Organize advertising to positively promote the organization's own situation. (V)5.. Open organizations weave the public's understanding of the work of the organization, but do not make it known to the public. (V)6., public relations, advertising and commercial advertising are paid promotional activities. (V)7.. Compared with interpersonal communication and organizational communication, the information of mass communication is no longer confidential. (V)8.. Radiation propagation is characterized by easy centralized leadership, fast information transmission and less distortion. But in this network, there is less contact among members. (V)9.?? under the condition of market economy, only no branch is the objective reality, so sweet "alone are not afraid of deep alley". (X)10.. Interpersonal communication in narrow sense can include all the information communication activities of human beings. (X)11., the boundary point is the starting point for negotiators to formulate price policy, and also the value basis of all negotiations. (X)12., the emotional influence of interpersonal communication isoften more than the mass media, mainly due to the speaker's expression and eyes. (V)13.. Sponsorship of social welfare projects has created a social environment for the improvement of the economic efficiency of enterprises, so the sponsorship activities are aimed at improving economic efficiency. (X)14.. Persuasion, in essence, is the change of the original beliefs, attitudes, positions and actions of the public, which is relatively easy in a democratic and rule of law society. (X)15.?? at the beginning of June 1996, poisoning incident happened in Belgium Coca-Cola, a public relations crisis, and crisis public relations. (V)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) this case demonstrates the practical application of (B) in public relations activities.2) generally speaking, planning newsworthy events has the function of (ABCD).Public relations online exam four referenceFirst, individual choice questions (altogether 15 questions, altogether 30 points. Every day you have a choice is correct, the election did not score less.)1.? The most basic principle of public relations etiquette isB.2.. A visual code consisting of purely geometric points, lines, planes, and bodies (B?).3.. The acronym for organizational behavior identification system is C.4.? Enterprise mission belongs to the organization concept identification system (D?).5.? Sitting on a lower chair or sofa, it is better for ladies to adopt (B) sitting posture.6.. The theoretical basis and premise of relationship marketing is (C?).7., according to the social division of labor and its own conditions, enterprises are ready to play a role in society and assume the role belongs to (D??).8.?? when the major social problems occur, and the relevant public organizations, groups or individuals to communicate face to face, listen to public opinion, answer the public problem, explain the government position, for public understanding and support to government relations in (C?).9.. In the field of public relations work in China, it is generally not necessary to raise awareness. (B??).10.? Good? (A) is the starting point of all public relations activities, is necessary for all social occasions "pass"".11.. Public relations etiquette, as a skill (B), is the understanding and ritual that public relations people must follow in social interaction.12.? At the top of the entire CI system is (A).ThirteenUsing the market leaders to publicize the gaps left by the public mind, and quickly add up, and thus occupy an important position in the business strategy is (C?).14.?? people see the enterprise product advertising, brand name, logo, standard word and color, you can think of the enterprise wholeheartedly for customer service spirit, improving work style, excellent product quality, which belongs to the enterprise CS strategy (D???).15.?? etiquette, in person, in the organization, in the society, can the (C?), image and atmosphere has improved, improve and promote excellence.Two, multiple-choice questions (a total of 10 questions, a total of 30 points. Every day there are at least two or more than two options is correct, choose the election did not score less)1., public relations can be adopted in the dissemination of corporate brand names, the "three" strategy, specifically (ACD).2.? Brand names are trademarks of enterprises, which contain products (ABDE??).3., respect for the principles of the public is embodied in (BCD).4.. Organize the functions of the CI system, including (ABCDE?).5., public relations personnel should attach great importance to their clothes and instruments, and regard it as one of the essential qualities of public relations personnel. The requirements for team PR staff are (BCD??).6.?? in formal meetings, celebrations, meetings, negotiation, seated on the very particular. The main seating Etiquette (ABC?) principle.7.? The source of the CI design first appeared in (CE?).8.. Government public relations gathering information includes (ABCD?).9.. The basic elements of an organization's visual identity system include (ABCDE?).10.. The principle of identity difference in public relationsactivities, including ABD.Three, the judgment questions (altogether 15 questions, altogether 30 points. You can score only if you make a judgment1.. Comprehensive evaluation of public relations etiquette in public relations activities is "pass" and "cornerstone."". (X)2., in the process of social interaction, it is unnecessary to consider the principle of reciprocity in terms of identity, number of people, reception specifications and so on. (X)3., public relations in the enterprise marketing role, first of all reflected in the enterprise brand strategy positioning and communication. (V)4., "noble family" strategy is to use some product image to enhance the overall image of the enterprise. (X)5.? The French don't like giving presents when they meet for the first time. (V)6.. In the whole enterprise identification system, behavior recognition should be a static extension of concept recognition. (X)7.? Japanese people generally love, light ceremony. (X)8.. In the modern enterprise management idea, the customer is God, but the staff is not a slave. (V)9.? Business strategy is the highest guiding principle that enterprises follow when conducting business activities. He points out the general direction for enterprises. (X)10.? CI design, once imported, can not be changed. (X)11.? CI is a symbol and symbol of information transmission, not the corporate image and the shape itself. (V)12.. The deficiency of figurative codes is that their extension and extension are obviously limited, and the meaning contained in them is limited. (V)13.. Integrated marketing communication means optimizing all the media resources that can be used. (V)14.. Americans love giving presents. (X)15.. Compared with enterprises, the outstanding characteristics of business groups are non profitable, so they do not have economic function at all. (X)Four, the case selection questions (altogether 1 questions, a total of 10 points. Every day at least one option is the right choice, the election did not score less.)1) the PR crisis reflected in the case belongs to (C).2) by this case, do you think we have shortcomings in solving this crisis (ABCD)?.* [ jimisoft:未注册的软件只转换部分文件!阅读有助于了解如何登记。
公共关系学网上形考作业一参考答案一、单项选择题(共 15 道试题,共 30 分。
每小题只有一个选项是正确的,多选少选均不得分。
)1. 组织与公众联结的方式是(B )。
2. 组织公共关系活动的出发点应当是( A )。
3. 1906年,艾维·李发表的著名文件是( B )。
4. 被誉为公共关系之父的是( B )。
5. 公共关系的英文是( A )。
6. 树立交往合作的观念,提高社交能力属于公共关系的( B )。
7. 1952年,卡特里普和森特出版了权威的公众关系学著作是(C )。
8. 国际公共关系协会在伦敦成立的时间是(D )。
9. 民主参与法是用来协调(D )。
10. 利用新闻媒介揭露垄断企业“愚弄公众”的现象,形成了美国近代史上著名的( C )。
11. 现代公共关系传播的本质是组织与公众之间信息的( A )。
12. 组织形象的基础是( D )。
13. 企业设计一个具有独特风格的厂名和商标是处于( A )。
14.公共关系可直接称为(A)。
15. 组织开展公共关系活动的基础是(C )。
二、多项选择题(共 10 道试题,共 30 分。
每小题至少有两个或两个以上选项是正确的,多选少选均不得分)1. 企业的标记有很多,但最重要的两个是(AD )。
2. 公共关系产生的社会条件是(ABCD )。
3. 把求真务实的原则贯彻到调查工作中应做到(ABCD )。
4. 公共关系的基本要素包括(AB E )。
5. 反映组织经营理念的文字形式有(ABC )。
6. 在公共关系思想发展的过程中,具有代表性的思想家分别是( BCD )。
7. 从20世纪80年代开始,相继在中国设立分公司或代表机构的美国著名的公共关系公司是(BC )。
8. 艾维李的公共关系思想提出的两个原则是(AD )。
9. 公共关系观念主要有(ABCDE )。
10. 人们普遍认为公共关系可以是( ABCDE )。
三、判断题(共 15 道试题,共 30 分。
仅作出判断即可得分。
)1. 有了发达的商品经济就会产生发达的公共关系。
(X)2. 公众与组织之间不一定存在着相互影响和相互作用。
(X)3. 公共关系是一门综合性的应用科学。
(√)4. 爱德华·伯尼斯出版了第一本公共关系著作《公众舆论之形成》。
(√)5. 公共关系完全是为组织营造生存、发展环境服务的。
(X)6. 公共关系90%靠自己做得对,10%靠宣传。
(√)7. 中国公共关系事业是在改革开放以后才发展起来的。
(√)8. 引进西方的经验就可以推动中国的公关事业的发展。
(X)9. 公共关系是一门专业性的理论科学。
(X)10. 艾维•李创办了世界上第一家宣传事务顾问所。
(X)11. 产品形象是整个组织形象的基础。
(√)12. 公共关系传播模式是根据传播过程得反馈模式的原理设计的,但不包含“五W”模式的基本要素。
(X)13. 公共关系特指组织与公众之间的传播沟通关系。
(√)14. 在比较发达的商品经济社会,公众的消费行为主要是由消费者心理支配的。
(√)15. 在企业的初创时期,宣传工作的重点是争取公众对本组织留下一个良好印象。
(√)四、案例选择题(共 1 道试题,共 10 分。
每小题至少有一个选项是正确的,多选少选均不得分。
)1). 该案例中,新加坡航空公司运用的是(C )公关模式。
2). 该案例中,新家坡航空公司还采取了(A )活动,让公关意识融入到每个员工的头脑,体现在每个员工的行动中,贯穿于公司的每次活动之中。
公共关系学网上形考作业二参考答案一、单项选择题(共 15 道试题,共 30 分。
每小题只有一个选项是正确的,多选少选均不得分。
)1. 建设型公关主要适用于组织发展的( A )。
2. 与公共关系部比较,公共关系公司的长处之一是( D )。
3. 优秀的公关人员在性格上应具备的特征是( A )。
4. 高美誉度、低知名度属于公共关系哪一种状态( B )。
5. ( C )直接影响着组织或企业其他各方面的关系,如员工家属关系、本地顾客关系等。
6. 在部门所属的公共关系部中,把公共关系职能定位于传播功能,主要是因为将公共关系部归属于(B )。
7. 自我与他人、个人对个人的传播活动属于( B )。
8. 为了防止公众产生厌倦和反感情绪,公关人员必须保持信息的( D )。
9. ( C )是公关的专职高级工作者,为专业的公关咨询公司工作。
10. 公共关系为市场销售服务的功能,首先集中体现在( B ),它不是直接去推销产品或服务,而是配合运用各种传播沟通的方法,疏通渠道,理顺关系,为产品或服务的销售营造一个良好的环境。
11. 公共关系部是一种具有服务性的、较高层次的间接(D )。
12. 组织与公众沟通的重要途径就是运用(D )。
13. 分析组织的自我形象与实际形象之间的现实距离时使用(D )。
14. ( B )是所有传播沟通对象中最具社会权威性的对象。
15. (A )是公关工作对象中最敏感、最重要的一部分。
二、多项选择题(共 10 道试题,共 30 分。
每小题至少有两个或两个以上选项是正确的,多选少选均不得分)1. 公共关系部的主要特点是( BCE )。
2. 公共关系人员的品德应该包括以下几个方面的内容(ABCDE )。
3. 员工的物质需求包括(ABDE )。
4. 公共关系部在组织中的决策参谋地位,主要是由以下方面的职能决定的( ACDE )。
5. 传播渠道二分法包括(CD )。
6. 评估公关效果的方法有( ABCD )。
7. 社区关系的特征有(BCD )。
8. 公众角色心理包括(ABCD )等。
9. 组织形象分析的三个环节是(ABD )。
10. 社会环境引起得心理变化有以下特征(ABC )。
三、判断题(共 15 道试题,共 30 分。
仅作出判断即可得分。
)1. 服务型模式以提供各种实惠的服务工作为主,目的是以实际行动获得社会公众的好评,树立组织的良好形象。
(√)2. 组织的自我期待形象,是一个组织自我希望具有的社会形象。
(√)3. 政府关系是社会组织可以回避的的一种关系。
(X)4. 一般认为,公共关系的人才培养,就是培养专才式的公共关系人才。
(X)5. 公关宣传要尽量选用中性的词语,以显得平易近人,慎用最高级的赞语。
(√)6. 开放式问卷的特点是答案比较规范,公众回答方便,结果便于定量分析。
(X)7. 一般来说,公众心理变化产生的原因仅一个,即客观原因。
(X)8. 员工是组织最重要的内部公众,良好的员工关系,可培养组织成员的认同感和归属感,形成组织的向心力和凝聚力。
(√)9. 员工关系、股东关系、消费者关系、政府关系是企业公关工作最基本的目标公众。
(√)10. 公共关系部是贯彻组织公共关系思想、实现公共关系目标的专业性机构。
(√)11. 企业可扮演消费者的教育、引导和组织的角色,与消费者一起设计生活、美化生活。
(√)12. 公关人员的素质应该是性格、品德、智慧、教育和经验的组合。
(X)13. 在公关调查中,随机抽样法是一种准备率高,但又省时、省力、省钱的好方法。
(X)14. 技术型角色是公关部门从事专项技术的业务工作人员,他们是最普通的、最基层的公关人员。
(X)15. 公共关系部的优势,往往就是公共关系公司的不足之处,反之亦然。
(√)四、案例选择题(共 1 道试题,共 10 分。
每小题至少有一个选项是正确的,多选少选均不得分。
)1). 此案例说明了企业公关中的()问题,即在潜在消费者的心目中为自己的产品设置一个特定的位置,这个位置只为自己的产品独占而其他同类产品则不能拥有。
(B)2). 此案例说明了企业一定要重视对()的调查研究,搞清消费者对产品的需求趋势,这样才可以帮助企业赢得市场。
(D)公共关系学网上形考作业三参考答案一、单项选择题(共 15 道试题,共 30 分。
每小题只有一个选项是正确的,多选少选均不得分。
)1. 展览会可以使组织找到自我、宣传自我、增进效益的作用,它是( D )。
2. 平均幅度的让步又被称为(D )。
3. 针对性强的大众传播媒介是( B )。
4. 人们思想中不想向他人公开的内容是( C )。
5. 组织成员之间地位平等,相互之间有着广泛的接触,但是没有中心人物的传播网络是(C )。
6. 赞助活动是指社会组织以不计报酬的捐助形式,出资或出力支持某一项社会活动、某一种( D )。
7. 谈判双方利益的最后防线是( B )。
8. 把重点事实和主要结论放在文章得最前边,然后按事实的重要性排列事件是( A )。
9. 一般情况下,组织每年搞庆典活动(C )。
10. 认真了解受害者的情况,实事求是地承担相应责任,并诚恳地道歉是( B )。
11. 读者选择的余地比较大的是( C )。
12. 公关谈判的第三个阶段是( C )。
13. 组织以自身的名义,在社会上率先发起某种活动,提倡某种有进步意义的新思想是( C )。
14. 不受空间限制,传播范围最广的大众传播媒介是( C )。
15. 搞开放组织活动( D )。
二、多项选择题(共 10 道试题,共 30 分。
每小题至少有两个或两个以上选项是正确的,多选少选均不得分。
)1. 人际沟通的禁忌包括(ABCDE )。
2. 记录性较差的大众传播媒介是( AE )。
3. 从展览会的性质分,有( AE )。
4. 公关广告与商品广告的差异在于(ACDE )。
5. 庆典活动在形式上,一般有( ABCDE )。
6. 危机事件的特点具有(ACE )。
7. 演讲的结尾形式包括( ABCDE )。
8. 从演讲的风格看,常见的开场白有( ACDE )。
9. 电视作为大众传播媒介的缺点包括(ABCE )。
10. 一名卓越的会议主持者应具备以下素质( ABC )。
三、判断题(共 15 道试题,共 30 分。
仅作出判断即可得分。
)1. 一些会议之所以失败,就是因为该请的人没有请来,不该请得人都来了。
(√)2. 长期的公关活动适宜选用电子媒介,短期活动适宜选用印刷媒介。
(X)3. 记忆度是对广告有印象的人数与接触广告媒体的人数之比。
(X)4. 组织广告以正面宣传组织自身的各种情况为主。
(√)5. 开放组织织能使公众了解组织的各项工作,但不能使组织了解公众。
(√)6. 公关广告和商品广告都属于付费的宣传活动。
(√)7. 与人际传播、组织传播相比,大众传播的信息不再具有保密性。
(√)8. 辐射式传播的特点就是便于集中领导,信息传递速度快、失真少。
但是,在这种人际关系网络中,成员之间联系较少。
(√)9. 在市场经济条件下,独此一家别无分店是客观现实,故“独香不怕巷子深”。
(X)10. 狭义的人际传播,可以包括人类的一切信息交流活动。
(X)11. 界点是谈判者制定价格政策的出发点,也是全部谈判的价值基础。
(X)12. 人际传播的情感影响力往往要超过大众传播,主要得力于说话人的表情和目光。