星级酒店服务指南(中英文版)

星级酒店服务指南欢迎光临尊敬的来宾：我谨代表酒店管理层和全体员工，衷心欢迎您下榻XXX，我们将尽最大努力为您提供最优质的服务，并祝您在店期间生活舒适，愉快！XXX将为您提供独具一格的环境、人性化的服务以及使您焕发休闲活力的设施。

我们将按照您的需求提供高品质服务，使您得到最大的满足。

您有任何需求，请按客房电话上的快捷服务键，告诉我们您的需求。

如有任何地方未达到您所需，请联系快捷服务，我们将迅速回复并竭力帮您解决。

XXX，是一家集餐饮、娱乐、休闲、住宿、等各种功能于一体，是一家综合型的商务酒店。

“顾客至上”、“服务第一”是我们的宗旨。

我们希望通过这本酒店指南，能够帮助您了解和使用本酒店的各项设施及服务，使您在此生活舒适、愉快并留下美好的回忆。

在朗庭大酒店，您能身心愉悦、达到最佳度假状态！XXX全体，对于您的光临感到万分荣幸与高兴，并期待您的再次光临！XXXXXX须知安全提示：请勿在房间使用大功率电器。

请勿在照明器具上使用烘烤衣物。

XXX在房间吸烟后，请将烟头火柴棒熄灭后丢入烟灰缸，而不是垃圾桶内。

请勿在房间内使用明火。

请注意插头，插座的配套使用，如有疑问，请于客房中心，分机联系。

XXX发觉异常气味，烟雾，和火警时，请尽快通知消防中心，分机0119请勿将易燃易爆品带入酒店。

严禁宿娼卖淫、吸毒贩毒、走私贩私、赌博、打架斗殴等违法犯罪活动。

防火措施：本酒店拥有完善的消防设施设备，可以有效预防火灾发生、防止火灾蔓延。

但是，万一发生紧急情况，请各位保持冷静。

一旦出现火灾，消防中心将会立即得到消息，酒店员工将会立即出动灭火，并将各位送至安全地带，请放心。

XXX当您进入房间后，请仔细查阅贴在门背后的消防紧急疏散图，对照路线图，确认自己房间所在位置和安全出口的位置。

为了熟悉路线，请您亲自去一次安全出口处。

一旦出现火灾，请不要顾惜财物，立即离开房间。

XXX在火烟中逃跑时，为避免吸入有害气体，请尽量以爬行姿式逃离。

在火烟中逃跑时，请用湿毛巾捂住嘴、鼻，以免吸入有害气体。

五星级酒店标准服务英语翻译五星级酒店标准服务英语翻译随着全球旅游业的迅猛发展，五星级酒店成为了旅客们最受欢迎的住宿选择之一。

五星级酒店以其高品质的服务、舒适的设施和无微不至的关怀而著称。

然而，对于很多国际旅客来说，语言的障碍可能会导致一些沟通困难。

因此，为了帮助五星级酒店提供更好的服务，本文将介绍一些常见的酒店标准服务，并提供其英语翻译，以便旅客们更好地与酒店员工交流。

一、前台接待服务（Front Desk Services）1. 前台接待（Front Desk Reception）前台接待是五星级酒店最重要的服务之一。

接待员应友好、热情地迎接每个客人，并提供各种信息和协助。

英语翻译：Front desk reception is one of the most important services in a five-star hotel. Receptionists should greet each guest in a friendly and welcoming manner, and provide various information and assistance.2. 入住与退房（Check-in and Check-out）良好的入住与退房服务是五星级酒店的基本要求。

员工需要高效、准确地办理入住/退房手续，并为客人提供所需的帮助。

英语翻译：Efficient check-in and check-outservices are basic requirements in a five-star hotel. Staff should process check-in/check-out procedures efficiently and accurately, while providing necessary assistance to the guests.3. 行李服务（Luggage Service）五星级酒店应提供专业的行李服务，包括接送行李和帮助客人搬运行李等。

酒店服务指南(中英文版)尊敬的宾客：欢迎您下榻鹰潭金地酒店！您的到来，我与我的员工都感到非常荣幸，此《服务指南》为您全面介绍了酒店的各项服务及设施。

若您有什么需要，请直接与酒店各部门联系，我们将竭诚为您效劳。

在金地酒店，您是我们的第一关注，我们将为您提供尽善尽美的服务，让您在金地酒店处处都看到温馨的微笑。

假如您对我们的服务及设施有什么意见或者建议，请及时联系我们，或者者填写桌上的“宾客意见表”，我们会立即改进，由于您的满意是我们的最终目标。

最后，希望您把在这里获得的愉快经历告诉更多的朋友，期待您的再次光临，谢谢！总经理Dear Guest:Welcome to the Golden World Hotel!All of us very grateful for you patronage and hope you enjoy your stay at our hotel. This 《Service Directory》will inform you various service and facilities of our hotel. If you need more help, please contact with our relevant departments, all of us already stand by and surely you will get the excellent service at any time.You are our concern in the Golden World Hotel during you stay. We shall try our best to offer the perfect service for you, If there is any more comments or suggestion, please contact us promptly or fill in questionnaire form on the desk of your room.We wish, during you stay with us joviality experience wise up to your friends and we hope we will have the pleasure of serving you again.General Manager先进可靠的通讯系统Advanced Communication System酒店通讯设计先进，服务周全。

国外生活必备英文词汇全搜索－住宿篇1前台：company 陪伴，同伴single room 单人房double room 双人房intend 想要，打算party （参加共同活动的）一批，一组，一组人date 日期，日子kind 种，类bath 浴室shower 淋浴suite （一套）房间deluxe 豪华的presidential 总统的，总统职务的available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地name 名字，姓，姓名，名称address 地址the phone number 电话号码be able to 能，会guarantee 保证，担保，包，管occupancy 占有，占用peak 最高的，高峰的arrival 到来，到达departure 启程，离开，出发book 预定，定hotel 旅馆offer 提出，提供discount 折扣vacancy 空，空房间solid 全部地be full up 全满include 包括，包含major 较大范围的，主要的international 国际的，世界的provide with 提供mini-bar 小冰柜sort 种类，类别price 价格，价钱dollar 美元service 服务，服侍of course 当然rate 价格，费用tax extra 另加税金look forward to 期待，希望receive 接待，接见，欢迎guest 旅客，宿客welcome to 欢迎到来bellboy 行李员，旅客服务员madam 夫人，女士，太太trip 旅行，旅程take care of管理，照看baggage 行李，carry 运送，手提suitcase 手提箱，衣箱show 带领，指引，给看lead 带领，引领，领路give sb.a hand帮...的忙allow 允许，准许wish 愿，希望pleasant 令人愉快的，舒适的enjoy 享受a good time 快乐时光pleasure 快乐，愉快，高兴not at all 不用谢，没关系mention 提及，提到registration登记，注册at one's service 为...服务behind 在后面，在...背后remember 记住，记得return 送还，还归firmly 稳固地go to bed 上床睡觉check 检查，核对list 名单，一览表fill to 填写form 表格have a look 看一看passport 护照mind 介意，反对fill out 填写prepare 准备，预备key card 出入证seat 座位file 档案identification身分的证明straight 马上，立刻separately 单独地opposite 在...的对面gift 礼品，礼物elevator [美]电梯directly 直接地straight 笔直的traffic 交通distance 直接地intersection 交叉点，十字路口suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者famous 著名的，出名的tourist attraction 旅游胜地history 历史direction 方向，方位well-known 出名的，众所周知的scene 景色，景象attractive 有吸引人的，引起兴趣的interest 兴趣dynasty 王朝，朝代classical 古典的architecture建筑风格exquisite 精致的，精巧的artistic value 艺术价值chance 机会feast one's eyes让某人一包眼福typical 典型的，代表性的pearl 珍珠The Jade Buddha Temple 玉佛寺what's more 另外construction建造，构造，结构magnificent 壮丽的，宏伟的enjoy 欣赏，喜爱stamp 邮票stick 粘贴，张贴envelope 信封，封套sticker 背后有粘胶的标签ticket 票airline 航空公司wonder 想知道consider 考虑，细想in advance 预先economy 经济time-table 时刻表flight 班机airport 机场国外生活必备英文词汇全搜索－住宿篇2 rear stalls 戏院正方后座in order 妥当，就绪suppose 猜想，料想，想象matinee 日戏dress circle戏院的二楼厅cancel 取消except 除...之外performance 演出acrobatic 杂技的prefer 更喜欢exchange 兑换，（货币）交换bill 钞票，纸币currency 货币according to根据...所说，按照equivalent 相等的，相当的note 纸币sign 签名，署名exchange memo 兑换水单counter 柜台prohibit 禁止，阻止government 政府information 信息bottom line 底线endorse 在（支票等）背面签名，背书signature 签名，署名top line 头一行receipt 收据，收条amount 数额certificate 单据purchase 买，购买，购置，所购物countersign 副署，连署in duplicate（正副）一式两份policy 政策，方针understand 懂，理解awfully 非常，很describe 描绘，叙述，形容apologize 道歉trouble 麻烦，烦恼manager 经理solve 解决carelessness粗心，疏忽，粗枝大叶advise to 劝...inconvenience 不方便toilet 洗室sincerely 真诚地，诚恳地，真挚地previous 先的，前的occupant 占有人，占用者，居住者access 进入responsible 有责任的，（应）责任的necklace 项圈，项链safety box 保险柜arrange 安排in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员in touch with 联系，接触as soon as 一...就...try one's best 努力，尽力possible 可能的regulation 规则，规章，法规noise 噪音，嘈杂声several 几个，数个misunderstand 误会，误解explain 解释，说明relax 放松calm 使平静，使镇定in charge 主管housemaid 客房服务员release 再出租measure 措施，方法understaffed人员太少的，人员不足的accommodation cost 宿费cashier 出纳check in 入住登记check out 办理退房手续deluxe suite豪华套间dining hall 餐厅double room 双人间foreign exchange counter 外币兑换处hotel directory 旅馆指南hotel lobby 饭店大堂hotel rates 房价information desk 总台porter 行李员reservation desk 预定处room charge sheet 房价表room with bath 带有浴室的客房room with good ventilation 通风良好的客房single room 单人间suite 套间telephone operator 总机接线员国外生活必备英文词汇全搜索－饮食篇1餐具：coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布tea -pot 茶壶tea set 茶具tea tray 茶盘caddy 茶罐dish 碟plate 盘saucer 小碟子rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯mug 马克杯picnic lunch 便当fruit plate 水果盘toothpick 牙签中餐：bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参sea sturgeon 海鳝salted jelly fish 海蜇皮kelp, seaweed 海带abalone 鲍鱼shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig 考乳猪pig's knuckle 猪脚boiled salted duck 盐水鸭preserved meat 腊肉barbecued pork 叉烧sausage 香肠fried pork flakes 肉松BAR-B-Q 烤肉meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜set meal 客饭curry rice 咖喱饭fried rice 炒饭plain rice 白饭crispy rice 锅巴gruel, soft rice , porridge 粥—noodles with gravy 打卤面plain noodle 阳春面casserole 砂锅chafing dish, fire pot 火锅meat bun 肉包子shao-mai 烧麦preserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉pickled cucumbers 酱瓜preserved egg 皮蛋salted duck egg 咸鸭蛋dried turnip 萝卜干西餐与日本料理：menu 菜单French cuisine 法国菜today's special 今日特餐chef's special 主厨特餐buffet 自助餐fast food 快餐specialty 招牌菜continental cuisine 欧式西餐aperitif 饭前酒dim sum 点心French fires 炸薯条baked potato 烘马铃薯mashed potatoes 马铃薯泥omelette 简蛋卷pudding 布丁pastries 甜点pickled vegetables 泡菜kimchi 韩国泡菜crab meat 蟹肉prawn 明虾conch 海螺escargots 田螺braised beef 炖牛肉bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋over 煎两面荷包蛋fried egg 煎蛋over easy 煎半熟蛋over hard 煎全熟蛋scramble eggs 炒蛋boiled egg 煮蛋stone fire pot 石头火锅sashi 日本竹筷sake 日本米酒miso shiru 味噌汤roast meat 铁板烤肉sashimi 生鱼片butter 奶油冷饮：beverages 饮料soya-bean milk 豆浆syrup of plum 酸梅汤tomato juice 番茄汁orange juice 橘子汁coconut milk 椰子汁asparagus juice 芦荟汁grapefruit juice 葡萄柚汁vegetable juice 蔬菜汁ginger ale 姜汁sarsaparilla 沙士soft drink 汽水coco-cola (coke) 可口可乐tea leaves 茶叶black tea 红茶jasmine tea 茉莉(香片) tea bag 茶包lemon tea 柠檬茶white goup tea 冬瓜茶honey 蜂蜜chlorella 绿藻soda water 苏打水artificial color 人工色素ice water 冰水mineral water 矿泉水distilled water 蒸馏水long-life milk 保久奶condensed milk 炼乳; 炼奶cocoa 可可coffee mate 奶精coffee 咖啡iced coffee 冰咖啡white coffee 牛奶咖啡black coffee 纯咖啡ovaltine 阿华田chlorella yakult 养乐多essence of chicken 鸡精ice-cream cone 甜筒sundae 圣代; 新地ice-cream 雪糕soft ice-cream 窗淇淋vanilla ice-cream 香草冰淇淋ice candy 冰棒milk-shake 奶昔straw 吸管国外生活必备英文词汇全搜索－饮食篇2 水果：pineapple 凤梨watermelon 西瓜papaya 木瓜betelnut 槟榔chestnut 栗子coconut 椰子ponkan 碰柑tangerine 橘子mandarin orange 橘sugar-cane 甘蔗muskmelon 香瓜shaddock 文旦juice peach 水蜜桃pear 梨子peach 桃子carambola 杨桃cherry 樱桃persimmon 柿子apple 苹果mango 芒果fig 无花果water caltrop 菱角almond 杏仁plum 李子honey-dew melon 哈密瓜loquat 枇杷olive 橄榄rambutan 红毛丹durian 榴梿strawberry 草莓grape 葡萄grapefruit 葡萄柚lichee 荔枝longan 龙眼wax-apple 莲雾guava 番石榴banana 香蕉熟菜与调味品：string bean 四季豆pea 豌豆green soy bean 毛豆soybean sprout 黄豆芽mung bean sprout 绿豆芽bean sprout 豆芽kale 甘蓝菜cabbage 包心菜; 大白菜broccoli 花椰菜mater convolvulus 空心菜dried lily flower 金针菜mustard leaf 芥菜celery 芹菜tarragon 蒿菜beetroot, beet 甜菜agar-agar 紫菜lettuce 生菜spinach 菠菜leek 韭菜caraway 香菜hair-like seaweed 发菜preserved szechuan pickle 榨菜salted vegetable 雪里红lettuce 莴苣asparagus 芦荟bamboo shoot 竹笋dried bamboo shoot 笋干chives 韭黄ternip 白萝卜carrot 胡萝卜water chestnut 荸荠ficus tikaua 地瓜long crooked squash 菜瓜loofah 丝瓜pumpkin 南瓜bitter gourd 苦瓜cucumber 黄瓜white gourd 冬瓜gherkin 小黄瓜yam 山芋taro 芋头beancurd sheets 百叶champignon 香菇button mushroom 草菇needle mushroom 金针菇agaricus 蘑菇dried mushroom 冬菇tomato 番茄eggplant 茄子potato, spud 马铃薯lotus root 莲藕agaric 木耳white fungus 百木耳ginger 生姜garlic 大蒜garlic bulb 蒜头green onion 葱onion 洋葱scallion, leek 青葱wheat gluten 面筋miso 味噌seasoning 调味品caviar 鱼子酱barbeque sauce 沙茶酱tomato ketchup, tomato sauce 番茄酱mustard 芥茉salt 盐sugar 糖monosodium glutamate , gourmet powder 味精vinegar 醋sweet 甜sour 酸lard 猪油peanut oil 花生油soy sauce 酱油green pepper 青椒paprika 红椒star anise 八角cinnamon 肉挂curry 咖喱maltose 麦芽糖糖与蜜饯：jerky 牛肉干dried beef slices 牛肉片dried pork slices 猪肉片confection 糖果glace fruit 蜜饯marmalade 果酱dried persimmon 柿饼candied melon 冬瓜糖red jujube 红枣black date 黑枣glace date 蜜枣dried longan 桂圆干raisin 葡萄干chewing gum 口香糖nougat 牛乳糖mint 薄荷糖drop 水果糖marshmallow 棉花糖caramel 牛奶糖peanut brittle 花生糖castor sugar 细砂白糖granulated sugar 砂糖sugar candy 冰糖butter biscuit 奶酥rice cake 年糕moon cake 月饼green bean cake 绿豆糕popcorn 爆米花chocolate 巧克力marrons glaces 糖炒栗子国外生活必备英文词汇全搜索－饮食篇3breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐ham and egg 火腿肠buttered toast 奶油土司French toast 法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包appetizer 开胃菜green salad 蔬菜沙拉onion soup 洋葱汤potage 法国浓汤corn soup 玉米浓汤minestrone 蔬菜面条汤ox tail soup 牛尾汤fried chicken 炸鸡roast chicken 烤鸡steak 牛排T-bone steak 丁骨牛排filet steak 菲力牛排sirloin steak 沙朗牛排club steak 小牛排well done 全熟medium 五分熟rare 三分熟beer 啤酒draft beer 生啤酒stout beer 黑啤酒canned beer 罐装啤酒red wine 红葡萄酒gin 琴酒brandy 白兰地whisky 威士忌vodka 伏特加on the rocks 酒加冰块rum 兰酒champagne 香槟其他小吃：meat 肉beef 牛肉pork 猪肉chicken 鸡肉mutton 羊肉bread 面包steamed bread 馒头rice noodles 米粉fried rice noodles 河粉steamed vermicelli roll 肠粉macaroni 通心粉bean thread 冬粉bean curd with odor 臭豆腐flour-rice noodle 面粉noodles 面条instinct noodles 速食面vegetable 蔬菜crust 面包皮sandwich 三明治toast 土司hamburger 汉堡cake 蛋糕spring roll 春卷pancake 煎饼fried dumpling 煎贴rice glue ball 元宵glue pudding 汤圆millet congee 小米粥cereal 麦片粥steamed dumpling 蒸饺ravioli 馄饨饭店交流用语之欢迎、问候用语1、Good morning(afternoon, evening), sir(madam) 早上（下午、晚上）好，先生（夫人）。

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

酒店服务指南英语Welcome to our luxurious hotel, where your comfort and satisfaction are our top priorities. Our service guide is designed to ensure that your stay is as enjoyable as possible, providing you with a seamless experience from check-in to check-out.Our front desk is available 24/7 to assist you with any inquiries or requests you may have. Whether you needdirections to local attractions, recommendations for dining,or assistance with travel arrangements, our knowledgeablestaff is here to help.For your convenience, we offer a variety of in-room amenities, including high-speed Wi-Fi, a minibar stocked with your favorite beverages, and a state-of-the-art entertainment system. Should you require anything else, our housekeeping team is on standby to cater to your needs.Our hotel also boasts a range of facilities to enhanceyour stay. From our fully equipped fitness center to our tranquil spa, we have everything you need to unwind and recharge. If you're looking to explore the local cuisine, our on-site restaurant offers a diverse menu of dishes preparedby our award-winning chef.For business travelers, we provide meeting rooms equipped with the latest technology, ensuring that your presentationsand meetings run smoothly. Additionally, our concierge service can assist with any business-related needs, from arranging transportation to securing tickets for events.Safety is of utmost importance to us. Our security team is vigilant, ensuring a safe environment for all our guests. In case of emergencies, our staff is trained to respond promptly and efficiently.We understand that sometimes plans change, and we offer flexible cancellation policies to accommodate your needs. Should you need to alter your reservation, our front desk staff will be more than happy to assist you.At our hotel, we strive to provide an unforgettable experience that exceeds your expectations. We look forward to welcoming you and making your stay a memorable one.。

星级酒店客房部标准工作程序GENERAL 总述Task No: Description1.Grooming and Appearance仪表仪容2.Check Uniform and How to Grooming Standards制服检查及仪表仪容标准3.Body language and attitude肢体语言及态度4.How to Conduct Briefing怎样主持例会municate with Housekeeping Department与客房部沟通6.How to Greet the Guest怎样问候客人7.Dect phone Control小灵通电话管理8.Occupational Health and Safety职业健康卫生及安全HOUSEKEEPING OFFICE&GUEST FLOOR 客房办公室及客房服务9 Lost and Found Procedure失物招领程序10. Monthly Linen Inventory月度布草盘点11. Master Key Sign Out Procedure万能钥匙签领程序12. Sign in Procedure签到程序13. Sign out Procedure签退程序14. Guest Room Amenities & Supplies Set-up客用品配放15. “Do Not Distribute” Procedure for Rooms房间“请勿打扰”程序16. Clean Room Procedure清洁房间程序17. How to Clean Electric Kettle怎样清洁电水壶.18. How to Clean the Glasses怎样清洁玻璃杯19. How to Clean Ice Bucket怎样清洁冰桶20. How to Change Pillow Case怎样更换枕套21. How to remove laundry wooden boxes / hangers撤出送衣篮及衣架22. Reporting to the Guest Floor到楼层报到23. How to make up bed怎样做床24. How to Clean the Bath Room Floor怎样清洁浴室地板25. How to Clean the Mini Bar怎样清洁小酒吧26. How to Dust the Furniture怎样给家具擦尘27. How to clean the mirror怎样清洁镜子28. How to Clean the Bath Tub怎样清洁浴缸29. How to Clean Shower Room怎样清洁淋浴间30. How to Clean the Bath Room Wall怎样清洁浴室墙面31. How to clean the vanity top and hand basin怎样清洁面台和面盆32. How to Clean / Polish the Bathroom Fittings怎样清洁和抛光浴室电镀配件33. How to Clean the Toilet Bowl怎样清洁马桶34. How to Vacuum the Carpet怎样给地毯吸尘35. How to Clean the Telephone Set怎样清洁电话机36. How to Handle Wake up Call怎样处理叫醒服务37. Guest Shoe Shine Service擦鞋服务38. Safe Deposit Box needs to be opened in Checked out guest room当客人离店后要检查保险箱必须打开39. How to Handle the Left Guest Room vine card怎样处理无用的客房钥匙卡40. Extra Bed and Baby Cot Procedure加床和婴儿床处理程序41. Guest Laundry Pick up During Room Check查房同时收取客衣42. Guest Laundry Pick up Requirement via Receiving Call客人电话要求收取洗衣43. Fold Towel毛巾的折叠44. How to Remove Room Service Basket怎样撤出送餐的餐具45. How to Clean Guest Floor Corridor怎样清洁走廊46. How to Assist Guest with Luggage/Parcel怎样协助运送客人行李47. Mini-bar consumption check小酒吧消耗检查48. Mini-bar daily replenishment每日补充小酒吧49. How to Handle “Open Door” Request怎样处理开房门的请求50. Breakage, Loss and Damage Procedure遗失损坏处理程序51. How to Check Guest Floor Corridor如何检查走廊52. How to Inspect Bathroom如何检查卫生间53. Care and Handling of Guest’s Belongings小心照看客人财产54. Returning Keys and Worksheet交还钥匙和工作表55. Check into Housekeeping Office在客房部办公室报到56. Vacuum carpet after washed洗过地毯后的吸尘57. How to Escort Guest to Elevator怎样护送客人至电梯58. Cleaning chemical using in Housekeeping客房部常用的清洁剂59. How to polish wooden surface如何给木制表面抛光60. How to use and clean a vacuum cleaner如何使用和清理吸尘器61. Guest Laundry Emergency紧急洗衣62. Super clean program超级清洁程序63. One Entry Room System一次进入房间64. Zero Room Defects零缺陷的房间65. Turn down Service开床服务PUBLIC AREA 公共区域66． Push brush sweeping扫地67． Dust mopping推尘68Wet mopping湿拖69Wall washing by hand手工洗墙壁70How to Clean the A/C Grill怎样清洁空调口71How to shampoo carpet --- extraction抽洗地毯72How to Clean Upholstery Fabric怎样清洁沙发及软包墙面73How to Clean Wall-paper怎样清洁墙纸74Cleaning of Office清洁办公室75Cloak Room Procedure衣帽间的程序76Staircase cleaning清洁楼梯77How to clean windows怎样清洁窗户78Stone floor scrubbing擦洗石制地面79Locker room cleaning更衣室的清洁80How to polish wooden surface如何给木制表面抛光81How to use and clean a vacuum cleaner如何使用和清理吸尘器82Dry foam shampoo on carpet干洗地毯83Cleaning of outlets各餐饮场所的清洁84Inspection of back of house后区的检查85Cleaning of lobby大堂的清洁86PA. Store roomPA的仓库87Cleaning supplies and equipment return返还清洁用品及设备88How to clean urinal bowel怎样清洁小便池89How to polish brass怎样给铜器抛光90How to clean skid proof and dustproof pad如何清洁防滑垫及防尘垫91How to crystallization for marble floor怎样给大理石地面做晶面处理92How to maintain and clean leather surface如何保养和清洁皮革表面93How to clean telephone怎样清洁电话94Cleaning of pantry/store room清洁工作间和储藏室95Washroom Care公共卫生间的清洁96Check into public area service associates PA员工报道的检查97Prepare daily work allocation准备日常工作分配98Lobby inspection大堂的检查99Inspection of lifts检查电梯100Inspection of restroom检查洗手间101Inspection of outlets检查各餐饮场所102Inspection of back stairs检查后楼梯103Inspection of pantry/store room检查工作间及储藏室UNIFORM DEPARTMENT 制服室104Guest Laundry Check检查客衣106. How to handle discrepancy如何处理差异107. Damage Laundry Confirmation确认破损108. Guest Laundry Deposit Service客衣存放服务109. How to handle guest laundry express and pressing service.如何处理加快服务及熨烫服务110. Guest laundry delivering返还客衣111. D.N.D Room Guest Laundry ServiceD.N.D房间客人洗衣服务112. Guest complaining handling处理客人投诉Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping –Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures ManualHousekeeping – Policies & Procedures ManualHousekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual客房部 - 制度和流程指南Housekeeping – Policies & Procedures Manual 客房部 - 制度和流程指南。

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．外币兑换Foreign Currency Exchange6．信用卡Credit Card7．退房时间Check-out Time8．客房门卡Room Card9．行李服务Luggage Service10．大堂保险箱Lobby Safe box11．商务中心Business Center12．商场Shopping Center13．残疾人士设施Handicapped Facilities14．擦鞋服务Shoe—Shine Service15．花店Flower Shop16．租车Car Hire17．着装Dressing18．停车Parking19．行政楼层接待处Executive Floor ReceptionGUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn—down Service4．洗衣服务Laundry Service5．小酒吧Mini—Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes—shine Service9．叫醒服务Wake—up Call10．饮用水Drinking Water11．电话Telephone12．电吹风Hair Dryer13．冰块Ice Cube14．电熨斗/烫衣板Iron / Iron Board15．房间保密/电话免打扰16．失物招领Lost And Found17．电视节目TV Channel18．网上漫游Internet Service19．空气调节Air Conditioner20．电源总开关Energy Saver21．电源说明Power Supply22．无烟楼层Non-smoking floor23．医疗服务Clinic Service24．环境保护Environmental Protection25．紧急情况EmergencyFOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．大堂吧Lobby Bar3．西餐厅Western Restaurant4．行政酒廊Executive Lounge5．中餐厅Chinese Restaurant6．日韩餐厅Japanese ＆Korean Restaurant7．洗浴自助餐厅Bath buffet Restaurant8．会议室Conference Room9．送餐服务Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴Bathe2．游泳馆Swimming Pool3．健身房Gymnasium Center4．电影厅Film Hall5．休息厅Lounge6．游乐区Game Area7．棋牌室Chess and Mahjong Room8．SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国际直拨电话IDD Calls5．国内、国际直拨须知IDD&DDD Service Guide6．国内、国际长途电话区号IDD＆DDD DIRECTORY附表客房物品有偿价格表富阳香雪海宾馆热忱欢迎阁下光临尊敬的宾客：欢迎您下榻富阳香雪海宾馆您的到来,我们饭店全体员工都感到非常荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。

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●●大酒店服务指南Service Guide of ●●Grand Hotel总经理致辞General Manager Address尊敬的宾客：Dear guests:您好！欢迎您来到长白山观光、休闲、度假、探险……下榻●●大酒店。

Hello! Welcome to Changbai Mountain for sightseeing, relaxation, vacation, exploration…..and choose to stay in ●●grand hotel.●●大酒店位于长白山腹地的●●市浑江江畔，东临长白山满族文化博物馆，北临●●公园，是集餐饮、娱乐为一体的豪华酒店，这里环境优雅、交通便捷是商务、会议、旅游、观光的理想下榻之处。

●●grand hotel is located in Hunjiang riverside of ●●City, which is the hinterland of Changbai Mountain, with Changbai Mountain Manchu Culture Museum in the east and ●●Park in the north. It is a deluxe hotel integrated catering with entertainment. The elegant environment and convenient traffic will provide you withan ideal accommodation for business, conference, traveling and sightseeing.我宾馆餐饮部由名厨主灶，各种美味佳肴任您品尝。

客房部精心设计的各类标间、豪华套房，为您提供了多种选择。

热情周到的服务让您有一种宾至如归的感觉。

Famous chefs work in our food & beverage department and a variety of delicacies are cooked for your taste. Various well-designed standard rooms and deluxe suites provide you a variety of options and warm and thoughtful service make you feel at home.“宾客至上，服务第一”是我们的宗旨，让您在这里生活的舒适、愉快、满意是我们的职责，愿我们的努力带给您无穷的乐趣，真正不虚此行。

Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。

酒店设施服务指南英语作文Hotel Facilities and Services Guide.1. Introduction.Welcome to our luxurious hotel, where we strive to provide our guests with an unparalleled experience. Our hotel offers a range of facilities and services designed to cater to your every need, ensuring a comfortable and enjoyable stay. In this guide, we will introduce you to the various facilities and services available at our hotel.2. Accommodation.Our hotel boasts a variety of accommodation options to suit every taste and budget. From deluxe rooms to presidential suites, each room is equipped with modern amenities such as flat-screen TVs, high-speed internet access, and plush bedding. Some rooms even offer additional features like private balconies or jacuzzis.3. Dining.Our hotel is home to several restaurants serving arange of cuisines to satisfy your palate. Whether you're looking for a quick bite to eat or a fine dining experience, our restaurants will cater to your needs. Frominternational buffets to à la carte menus, we offer a diverse selection of dishes prepared by our experienced chefs.4. Fitness and Recreation.To help you maintain your fitness routine while traveling, our hotel features a fully equipped gym with the latest cardio and strength training equipment. Additionally, we offer a variety of recreational activities such as swimming, tennis, and yoga classes. Our spa and massage services are also available to help you relax and rejuvenate.5. Business Services.For business travelers, our hotel provides a range of services to make your work life easier. We offer state-of-the-art meeting rooms equipped with the latest technology, including projectors, screens, and high-speed internet access. Our business center also provides secretarial services, printing, and faxing facilities.6. Concierge Services.Our concierge team is dedicated to making your stay as convenient and enjoyable as possible. They can assist you with a wide range of services, including making restaurant reservations, arranging transportation, and providing information about local attractions and events.7. Room Service.For those who prefer to relax in their rooms, our room service team is available 24/7 to cater to your needs. Whether you're hungry for a midnight snack or in need of a fresh cup of coffee, our room service menu offers a varietyof delicious options delivered straight to your room.8. Safety and Security.Our hotel takes the safety and security of our guests very seriously. We have a comprehensive security system in place, including CCTV cameras and secure parking facilities. Our staff is also trained to handle emergency situations, ensuring your peace of mind during your stay.9. Accessibility.We strive to make our hotel accessible to all guests, including those with special needs. Our facilities are designed to accommodate guests with disabilities, and we provide additional services such as assistive listening devices and wheelchair accessible rooms.10. Conclusion.At our hotel, we believe that every stay should be a memorable experience. Our facilities and services aredesigned to cater to your every need, ensuring that you enjoy a comfortable and enjoyable stay. We look forward to welcoming you to our hotel and providing you with an exceptional experience.。

星级酒店服务指南一、入住及服务1.1办理入住手续-欢迎客人入住，协助客人办理入住手续，提供个性化服务。

-为客人提供住宿信息、酒店设施和服务等相关事项的介绍。

1.2贵重物品保管-为客人提供贵重物品保管服务，确保客人财物的安全。

1.3行李搬运-协助客人搬运行李至客房，并提供相应的行李服务。

1.4客房清洁-提供专业的客房清洁服务。

-根据客人的要求提供床铺更换、浴室清洁和客房打扫等服务。

1.5菜单及订餐服务-提供酒店菜单和订餐服务，为客人提供优质的餐饮体验。

1.6其他服务-为客人提供其他额外服务，如洗衣服务、叫醒服务、租车服务等。

二、餐饮服务2.1早餐服务-提供丰富多样的早餐菜单和供应时间，满足不同客人的需求。

-提供高品质的餐厅服务，为客人呈现美味的菜肴和独特的用餐体验。

2.3宴会服务-为客人提供宴会服务，包括会议室预订、宴会菜单设计和餐饮配套等。

2.4酒吧及休闲区-提供舒适的酒吧和休闲区，为客人提供各类饮品和轻食。

三、健身与休闲3.1健身房-提供现代化的健身设施和器材，让客人保持良好的身体状态。

3.2游泳池-提供宽敞清洁的室内或室外游泳池，让客人放松身心。

3.3水疗中心-提供按摩、SPA和美容等水疗服务，为客人提供全面的放松体验。

3.4康体娱乐设施-提供各种康体娱乐设施，如桌球、乒乓球、卡拉OK等。

四、会议与活动4.1会议室预订-为客人提供各种规格的会议室预订服务，并提供相应的会议设备。

-提供专业的会议服务，包括会议布置、现场支持和餐饮服务等。

4.3活动策划-提供活动策划和组织服务，包括宴会、婚礼和展览等。

五、客户关怀5.1客户投诉处理-提供快速响应和解决客户投诉的服务，并采取措施改进服务质量。

5.2客户满意度调查-定期进行客户满意度调查，了解客户需求并改进相关的服务。

5.3客户关怀服务-提供个性化的客户关怀服务，包括生日祝福、返现优惠和会员福利。

Guide to Star Hotel ServicesI. Check-in and Services1.1 Check-in Procedure1.2 Safekeeping of Valuables- Provide guests with safekeeping services for their valuables, ensuring the security of their belongings.1.3 Luggage Handling- Assist guests in carrying their luggage to their rooms, and provide corresponding luggage services.1.4 Room Cleaning- Provide professional room cleaning services.- Provide bed changing, bathroom cleaning, and room tidying services according to guest requests.1.5 Menu and Dining Services- Provide hotel menus and dining services, offering guests a high-quality dining experience.1.6 Other Services- Provide additional services such as laundry services, wake-up calls, and car rental services for guests.II. Dining Services2.1 Breakfast Services2.2 Restaurant Services- Provide high-quality restaurant services, presenting guests with delicious dishes and unique dining experiences.2.3 Banquet Services- Provide banquet services for guests, including conference room reservations, banquet menu design, and catering support.2.4 Bar and Lounge AreaIII. Fitness and Leisure3.1 Gym- Provide modern fitness facilities and equipment to help guests maintain a good physical condition.3.2 Swimming Pool- Provide spacious and clean indoor or outdoor swimming pools for guests to relax their body and mind.3.3 Spa Center3.4 Recreation Facilities- Provide various recreational facilities, such as pool tables, ping pong tables, and karaoke.IV. Meetings and Events4.1 Conference Room Reservations- Provide various sizes of conference room reservations and corresponding conference equipment.4.2 Conference Services- Provide professional conference services, including conference setup, on-site support, and catering services.4.3 Event Planning- Provide event planning and organization services, including banquets, weddings, and exhibitions.V. Customer Care5.2 Customer Satisfaction Surveys- Conduct regular customer satisfaction surveys to understand customer needs and improve related services.5.3 Customer Care Services- Provide personalized customer care services, including birthday wishes, cashback discounts, and member benefits.。

酒店服务指南英文翻译稿Hotel Service GuideCheck-InRoom AmenitiesHousekeepingDining OptionsFitness and RecreationFor those seeking to stay active during their stay, our hotel provides a well-equipped fitness center with cardio and strength-training equipment. Additionally, our swimming pool offers a refreshing way to relax and unwind. Pool towels are available at the poolside. Please note that the use of the fitness center and swimming pool is upon availability and subject to certain schedules and regulations.Business ServicesTransportationAdditional Information- For any emergencies or medical concerns, please contact the front desk immediately.- We offer laundry and dry-cleaning services for your convenience. Details and pricing can be found in your room's directory.- Our staff is fluent in multiple languages to better assist you.- Smoking is strictly prohibited in all areas of the hotel, including guest rooms. Designated smoking areas are available outside the hotel building.- Kindly return room keys to the front desk upon check-out.We hope you have a pleasant stay at our hotel. If you require any further assistance or have any specific requests, please do not hesitate to contact our reception. Thank you for choosing our hotel, and we look forward to serving you.。

五星级酒店标准服务英语五星级酒店标准服务英语作为全球顶级酒店服务水准的代表，五星级酒店以其豪华品质和卓越服务而享誉全球。

五星级酒店将服务质量放在首位，为宾客提供高品质的住宿、餐饮、会议、娱乐等一系列服务，使客人在酒店留下美好的回忆。

那么，五星级酒店的标准服务英语是怎样的呢？下面将介绍五星级酒店在接待、住宿、餐饮、会议和娱乐等方面的标准服务。

接待服务五星级酒店的接待人员应具备良好的沟通能力和服务意识。

酒店接待员在迎接宾客时应用礼貌而亲切的语言表达问候，如：“Good morning/afternoon/evening, may I help you?”（“早上/下午/晚上好，我可以帮您吗？”）在处理宾客的需求时，应始终保持微笑并以积极主动的态度回应。

接待员应具备流利的英语口语和听力，以确保与国际宾客的沟通顺畅。

另外，五星级酒店的接待台还需要提供24小时接待服务，在任何时候都能够满足客人的需求。

住宿服务五星级酒店的住宿服务应以客户满意度为核心。

在客户办理入住手续时，前台人员应以友好的态度耐心地询问客户的姓名、预定信息和支付方式等，并为客户提供完整的入住指南。

客房服务员应定期更换干净的床单、毛巾等，并确保客房内的设施设备良好运行。

如果客户有额外的需求，如备品补充、叫醒服务、洗衣服务等，酒店应提供及时的响应和解决方案。

餐饮服务五星级酒店的餐饮服务要求高品质的食物和优雅的用餐环境。

酒店的餐厅服务人员应具备良好的表达能力，清晰地介绍菜单上的各种菜式，并根据客人的喜好提供专业的推荐。

服务员在点菜和端菜时应礼貌周到，及时补充餐具和饮品，并提供快速的结账服务。

酒店还应提供多种风格的餐厅，以满足不同客户的口味需求。

会议服务五星级酒店为商务旅客提供高水平的会议服务。

会议室应配备先进的音视频设备、投影仪、白板等，并提供快速稳定的互联网连接。

会议期间，酒店应提供翻译、秘书、打印等服务，并能根据客户的需求提供会议茶歇、午餐或晚宴等。