Unit 12 At the Recreation Center 饭店专业英语课件

旅游饭店职业英语（初级）测试题(2)一、听力理解A.车站B.餐厅C.旅游D.饭店(2) single roomA.单人房B.双人房C.双人对床房D.套间(3) front officeA.康乐中心B.客房部C.餐饮部D.前厅部(4) room serviceA.客房清洁B.房内送餐C.叫醒服务D.洗衣服务(5) baggageA. 背包B. 书包C.钱包D.行李(6) InternetA.互联网B.网吧C.网线D.网页(7) babysitterA.洗衣工B.计时保姆C.客人D.管家(8) brandyA.伏特加B.威士忌C.金酒D.白兰地(9) messageA.行李B.按摩C.留言D.混乱(10) wake-up callA.前厅服务B.叫醒服务C.客房清洁单D.康乐服务A.前台在那边。

B.餐厅在那边。

C.超市在那边。

D.酒吧在那边。

(2) What kind of room do you prefer?A.您有预订吗？B.你想要什么酒水？C.你想要什么房型？D.请告诉我您的房间号？(3) May I see your passport?A.你能在这签名吗？B.我可以带您去您的房间吗？C.有什么需要帮忙吗？D.可以看一下您的护照吗？(4) What time would you like us to clean your room?A.你希望我们什么时候叫醒你？B.你希望我们什么时候送餐？C.你希望我们什么时候打扫房间？D.现在可以为您打扫房间了吗？(5) I'll pick up your laundry right now.A.我们马上就派人去修。

B.我马上就去您的房间C.很抱歉给您带来不便。

D.我马上就去取您要洗的衣服。

(6) Are you ready to order?A.您准备好点餐了吗？B.早餐几分钟后就会送到您的房间去。

C.您还要点什么？D.要命令吗？(7) We provide fax and internet service.A.我们提供寄信服务。

《饭店服务英语》（第二版）参考答案unit 1Classroom Activity I--- I’d like to reserve several rooms at your hotel.--- I want to reserve three twin rooms and one family suite.--- Can I have your name, please?--- Mary Brown--- Can you give me your telephone number?--- No. 1125 College Road, Haidian District, Beijing.--- When will you be arriving, please?--- three twin rooms and one family suite for three night from Oct. 10th to Oct. 12th. Is that right? --- We are looking forward to seeing you.Classroom Activity II---Good morning. This is Hilton Hotel. Can I help you?--- I would like to reserve rooms at your hotel.---Wait a moment, please. I’ll put you through.--- Room Reservation. Can I help you?---This is International Travel Agency in China. We’d like to rese rve eight single rooms and five double rooms from Sep. 15th to Sep. 20th for an American travel group.---Wait a moment, please. Let me check.. Yes, we have.---How much will be spent for a room?---130 dollars for a single room and 150 dollars for a double.---Does this include food bills?---No. Sorry. It doesn’t.---Do children get discount?---Yes. Children under 12 years old are charged half.---By the way, do we need to pay money for an extra bed?---I’m sorry, sir. We don’t provide extra bed service at present. Is there anything else?---No, thank you.---May I know your name, sir?---Wangping.---It’s all right. Thank you.Part FourII. vacancy, guest, reservation, address, Fax, suite, double room, arrival, waiting list, confirm; III. 1.（F) 2. (T) 3. (T) 4.(F) 5. (T)IV.1. What kind of room would you like?2. I’d like to reserve a presidential suite.3. We have a high occupancy in peak seasons.4. You can reserve rooms by letters, by telephone, by Fax. or by e-mail, we will give you a reply according to the situation.5. Front office is one of the most important departments in a hotel.6. Would you like us to put you on our waiting list and call you in case we have a cancellation?7. I’m sorry our single rooms are occupied, but I can reserve you a double room.8. By the way, May I have a more spacious room?9. We are glad to accept your reservation.10. Good-bye. We are looking forward to your coming.V.当你在饭店注册登记时，饭店会要求你预付定金。

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务 LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账 Cashier5．信用卡 Credit Card6．退房时间 Check-out Time7．客房门卡 Room Card8．行服务 Luggage Service9．大堂保险箱 Lobby Safe box10．商务中心 Business Center11．残疾人士设施 Handicapped Facilities 12．着装 Dressing13．停车 Parking客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center2．房间清洁服务 Room Cleaning3．房间夜床服务 Turn-down Service4．洗衣服务 Laundry Service5．小酒吧 Mini-Bar6．房间加床服务 Extra Bed7．送餐服务 Room Service8．擦鞋服务 Shoes-shine Service9．叫醒服务 Wake-up Call 10． Telephone11．电吹风 Hair Dryer12．电熨斗/烫衣板 Iron / Iron Board13．房间/免打扰Keep the Room Number Secret/Avoid Being Disturbed14．失物招领 Lost And Found15．电视节目 TV Channel16．网上漫游 Internet Service17．空气调节 Air Conditioner18．电源总开关 Energy Saver19．电源说明 Power Supply20．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．中餐厅 Chinese Restaurant 3．送餐服务 Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务 RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施 comply with the measures2．宾客注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice指南TELEPHONE DIRECTORY1．拨打客房 Room to Room Calls2．拨打外线 Outside Calls3．国直拨 DDD Calls4．国、国际直拨须知 IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

服务指南THE SERVICE GUIDE目录总经理致辞大堂服务LOBBY SERVICES1．大堂经理Assistant Manager2．问讯∕留言Informatio n ∕ Message3．预订∕接待Reservation ∕ Reception4．收银∕结账Cashier5．信用卡Credit Card6．退房时间Check-out Time7．客房门卡Room Card8．行李服务Luggage Service9．大堂保险箱Lobby Safe box10．商务中心Business Center11．残疾人士设施Handicapped Facilities12．着装Dressing13．停车Parking客房服务GUEST ROOM SERVICES1．客房中心Housekeeping Center2．房间清洁服务Room Cleaning3．房间夜床服务Turn-down Service4．洗衣服务Laundry Service5．小酒吧Mini-Bar6．房间加床服务Extra Bed7．送餐服务Room Service8．擦鞋服务Shoes-shine Service9．叫醒服务Wake-up Call10．电话Telephone11．电吹风Hair Dryer12．电熨斗/烫衣板Iron / Iron Board13．房间保密/电话免打扰Keep the Room Number Secret/Avoid Being Disturbed 14．失物招领Lost And Found15．电视节目TV Channel16．网上漫游Internet Service17．空气调节Air Conditioner18．电源总开关Energy Saver19．电源说明Power Supply20．紧急情况Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订Banquet Reservation2．中餐厅Chinese Restaurant3．送餐服务Room Service娱乐服务ENTERTAINMENT SERVICE1. 商务区Business district (CBD)2．量贩区ktv Volume area ktv康乐服务RECREATION SERVICE康乐中心The recreation center安全指南SAFETY DIRECTORY1．遵守措施comply with the measures2．宾客注意事项Guest’s Notices3．安保Safeguard4．火警Fire Prevention5．火警须知Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话Room to Room Calls2．拨打外线电话Outside Calls3．国内直拨电话DDD Calls4．国内、国际直拨须知IDD&DDD Service Guide客房物品有偿价格表GEST ROOM ITEMS PAID A PRICE LIST尊敬的宾客：欢迎阁下光临湛江富丽华大酒店！我们本着“安全至上、客人第一”的服务宗旨，谒尽全力，热诚为阁下提供最周到的服务，令您真正感到宾至如归。

原有教学模式教案课程名称：酒店英语听说总素质学分：３总学时：48 〔理论学时：24 ；实践学时：24 课程类别：□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师：所属单位：文法与外语学院职称：副教授授课专业：酒店管理授课班级：酒店管理1501班、Unit One Room Reservation ServiceChapter two Reception DeskChapter three the bellmanUnit Four Service CenterChapter Five Business center9、I want to have a copy of this file< contract>10、How much is it for one page?You should pay according to the size of paper. For size a3 or b5, it’s 40 yuan and for size a4 or b4, 30 yuan. Which do you prefer?11、i want to have this document typed, when can I pick it up? And how much does this cost?12、How would you like to pay?Oh, please charge it to my room.Would you please show me your room card or the room key. Important sentences of mail serviceWords:Envelope；stamp ；average；medium-sized；extra；mail；post；mailed by air ；register ；mailed by plain ；mail by express；addressee<[]收信人>Sentences：1、A letter by air to Japan costs 6 Yuan RMB under the weight of 20g.2、I’m sorry, we have no parcel service. You may go to the post office. It’s not far from here.3、If there’s any mail addressed to you. We’ll inform as soon as possible.4、Don’t worry. We can forward any mail to you at your home address. Please fill out the forward mail card<转寄单>.5、Here’s a registered letter for you. Please sign on the slip.6、Would you please fill in the form and sign your name in the column of "sender"?7、Would you come back in an hour to get your invoice for the mail and receipt for surcharge?8、Would you please give me three envelopes and some stamps?9、Which envelope do you want, average, medium-sized or extra?10、How would you like them mailed？11、This one shall be mailed to New York by air.12、This one to Xi’an by registered.13、And this one shall be mailed to Nanchang by plain mail.14、How long will it take for the mail to reach Nanchang.It usually takes three days. Do you want it to get there earlier?15、How much is it for express service?The bill is 21 Yuan RMB, plus surcharge on the basis of the value of the mail you declare.16、An express is guaranteed to reach the addressee within 24。

I. Key SentencesWould you like a table in the hall or in a private room? 您是喜欢大厅用餐还是包间?Which flavor would you prefer, strawberry or vanilla?您想要什么风味的，草莓还是香草? Would you like to have table d hate or a la carte? 您是选择套餐还是单点呢?Would you like to put the cost on your hotel bill? 您是不是把费用记到酒店的账上?Would you like your eggs sunny-side up or easy over? 您的蛋是单面煎还是双面煎?Would you like an aperitif with your meal? 您用餐时要不要来点开胃酒?Would you care to have a drink in the lounge while waiting? 等待时您想在大厅先喝点饮料吗? How many tables shall we arrange? 请问我们应该安排多少张桌千呢?How much would you like to spend for each table? 请问每张桌子的费用标准是多少?How would you like us to arrange the tables? 您想要怎样摆放桌子呢?We have a wide range of vegetarian dishes/vegetables for you to choose from.我们有各种各样的素菜供您选择。

We are open from 6 in the morning to 11 in the evening.我们的营业时间是从早上6：00到晚上11：00。