Effective Negotiations and Management of Conflict

1. 我们具有丰富的经营纺织品的经验｡2. 我们的进口商品少于出口商品｡3. 大多数设备都是我们公司从国外进口的｡4. 我们应该借鉴贵公司在海外市场的经验｡5. 我们诚挚欢迎国内外朋友前来与我们接洽｡6. Our company specializes in the production of telecommunication facilities.7. We always put quality as the first consideration8. All products have to pass strict inspection before they go out.9. We always believe that quality is the soul of an enterprise.10. Now let me make a brief introduction to my company.1. We have had much experience in handling textiles.2. Our imports fall short of exports.3. Most of our equipment is imported from foreign countries.4. We should learn from your business abroad profitably.5. We sincerely welcome friends at home and abroad to connect with us.6. 我们公司主要生产电信设备｡7. 我们总是首先考虑质量｡8. 所有的产品在出货前都必须经过严格的检验｡9. 我们始终相信,质量是一个企业的灵魂｡10. 下面我简单介绍一下我公司的基本情况｡1. 灰色比较适合您｡2. 让我替您包装成礼品吧｡3. 现金付款,我们给予八折优惠｡4. 买一双鞋附送鞋带一对及鞋油一瓶｡5. 有时候在大卖场购物是一个好主意,你可以省很多钱｡6. It’s our specialty.7. How do you like this one?8. I’m very sorry we couldn’t help you, sir.9. If I ordered a jacket now, how long would it take before I get the delivery?10. A “factory second” may be a shirt that has some problem, or a pair ofpants that is ripped a little. Sometimes the fault is very small. So it’s agood deal to buy it.1. The gray one suits you well.2. Let me gift-wrap it for you.3. We give a 20% discount for cash.4. That includes an extra pair of shoelaces and a bottle of polish.5. It’s a good idea to shop in an outlet sometimes. You can save a lot of money.6. 这是本店的特制品｡7. 您觉得这件如何?8. 先生,很抱歉,我们帮不上什么忙｡9. 如果我现在预订一件夹克,多久才能到手呢?10. “瑕疵品”可能是一件有缺陷的衬衫,或是一条有破洞的裤子｡有时候瑕疪很小,还是很值得买的｡1. 这是这家餐馆的特色菜｡2. 大家都吃饱了吗?3. 中国菜一般是最后喝汤,然后再上新鲜水果｡4. 这是饺子,蘸着醋吃味道很好｡5. 中国的烹调艺术有着几千年的历史,它是中国文明的一部分｡6. I want to make a toast to our host.7. I don’t care for sea-food. It doesn’t agree with my stomach.8. Thank you very much for this wonderful dinner. We really enjoyed it.9. I am not used to strong drinks. They go to my head. Do you havesomething mild?10. There are marked differences in climate, geography and customs indifferent regions of China, and food is no exception1. This is the specialty of this restaurant.2. Did you all enjoy your dinner﹖3. A Chinese dinner always ends with soup and then followed by some freshfruits.4. This is Jiaozi, and you can also call it dumpling. It goes well with vinegar.5. The art of preparing food in China dates back several thousand years andis an integral part of Chinese civilization.6. 让我们为主人干一杯吧｡7. 我不喜欢吃海鲜,一吃胃就不舒服｡8. 谢谢您请我们吃这么好的晚餐,我们吃得很高兴｡9. 我喝不惯烈性酒,一喝就头疼,有没有度数低一点的酒?10. 在中国,不同的地区有着不同的气候､地理环境和风俗习惯,饮食也不例外｡1. 我们的产品不仅在国内最畅销,而且行销海外许多地区｡2. 这是我们最新研发的产品,我们的产品在国际市场上很有竞争力｡3. 我们有很多式样和颜色可供选择｡4. A型､B型和C型汽车分别属于经济型､中档和豪华型汽车｡5. 我们在同一年内向市场投放这三种型号的汽车是为了全面占领市场｡6. Roughly speaking, there is an upward trend in the market.7. We expect sales will be roughly the same next year.8. Prices are boosted because of shortage of raw materials.9. We are sure the sales of C3456 will start to recover.10. Compared with those of our competitors, our products are of higher quality and lower prices.1. Our product is not only the best seller in domestic market but also soldoverseas.2. This is our latest development, which is really competitive in the worldmarket.3. We have a wide selection of designs and colors.4. Auto models A, B, C are respectively cheap, middle-of-the-range and top-of-the-range products.5. We launched the three models in the same year in order to capture the fullrange of the market.6. 大致说来,市场行情有上升的趋势｡7. 我们预计明年的销售量与今年大致相同｡8. 因原材料短缺,价格有所提高｡9. 我们确信C3456型产品的销售将渐渐恢复常态｡10. 我们产品的质量比竞争对手的更好,价格也更低｡A: 你好,史密斯先生,欢迎来到我们公司｡Hello, Mr. Smith. Welcome to our company.B: Hi, Mr. Zhang. Nice to meet you again. I’m very excited to visit your companywith the purpose of seeking possibility of cooperation with you.你好,张先生｡很高兴再次见到你｡能访问贵公司我很兴奋｡此行目的在于深入了解贵公司以寻求合作可能性｡A: 那么你们要逗留多长时间呢? So how long will you stay?B: About seven days. If necessary, we could stay longer, as we’d like to talk withyou as well as visit your factory.七天左右｡如果需要的话,我们可以多停留几天｡因为除了和你们会谈外,我们还希望能参观一下工厂｡A: 好的,不过这得提前通知工厂了｡我们先开始谈判,您看怎么样?It’s OK. But we have to contact the factory in advance. Shall we negotiate the issue at first?B: Good idea.好吧｡A: 我们公司以生产日用陶瓷为主,现有员工500人,其中技术人员占40%｡We are specializing in daily ceramics production at present with about 500 employees, of whom 40% are technicians.B: You’ve really got a large number of technicians.技术人员占的比例还挺大的｡A: 是的,我们很重视技术的发展和产品的开发,所以我们能以独特的技艺和出众的质量在海内外享有盛誉｡That’s right. We value the development of technology and products. And thus our products enjoy a high reputation among domestic and overseas consumers for the peculiar techniques and outstanding qualityB: How do you ensure quality control?你们是怎样保证产品质量的?A: 这个是质检部的工作｡在发货前都会对产品做全面严格的质检｡这就是我们的不合格率这么低的原因｡It’s done by Quality Control Department. All products have to pass thorough and strict inspection before they go out. That’s why t he percentage of inferior goods is so low.B: That’s fantastic.那很好啊｡A: 此外,我们目前已与全球60多个国家和地区的公司建立了贸易关系｡产品也远销国外,如韩国､意大利､法国等｡反馈回来的信息坚定了我们继续扩大海外市场的信念｡所以,我们衷心希望能与贵公司合作｡What’s more, we have established business relations with companies in more than 60 countries and regions in the world. Our products are sold abroad like Korea, Italy, France, etc. And the feedbacks enhance confidence in expanding foreign market. That’s why we sincerely hope to cooperate with you.B: We also view the cooperation with you as a good chance我们也视与你们的合作为一个契机A: 可以的话,我们今天下午安排您参观我们的厂房,您觉得这样的安排怎样?If possible, we’d like you to visit our factory this afternoon. What do you think of it?B: It’s great.那真是太好了｡A: 欢迎光临,能为您效劳吗?Welcome. What can I do for you?B: I’d like to buy some Olympic souvenirs. What’s your recommendation?我想买些奥运纪念品,能给我些建议么?A: 我们有很多奥运纪念品,比如邮票､纪念币､T恤､玩具等｡We have varieties of Olympic souvenirs, for example, stamps, coins, T-shirts, toys and so on.B: What are those over there? They look lovely摆在那边的是什么? 看起来很可爱的样子｡A: 那是我们北京2008奥运会的吉祥物｡全套一共五个福娃,它们分别是贝贝､晶晶､欢欢､迎迎､妮妮,意思是“北京欢迎你”｡Those are the mascots of Olympic Games in 2008. There are five “Fuwa” in a full range, named Beibei, Jingjing, Huanhuan, Yingying and Nini with the me aning of “Welcome to Beijing”.B: That sounds interesting. They look like animals.听起来真有意思｡它们的造型很像动物A: 您说得没错｡这五个吉祥物的造型融入了鱼､大熊猫､藏羚羊､燕子以及奥林匹克圣火的形象,代表繁荣､人类与自然的和谐､奥林匹克精神､健康和幸运｡You’re right. They embody the natural characteristics of the Fish, the Panda, the Tibetan Antelope, the Swallow and the Olympic Flame, and carry the massage of prosperity, harmony between man and nature, Olympic spirit, health and good luck.B: Well, they’re pretty good. How much are they?噢,太漂亮了｡多少钱?A: 我们有好几种价格,175元到500元不等,您手上的这套250元｡We have several prices, ranging from 175 yuan to 500 yuan. The set in your hand costs 250 yuan.B: OK, I’ll take it. I’m also interested in your Olympic T-shirts. May I have a look?好的,我要这套｡我还对你们的奥运T恤感兴趣｡能否看一下?A: 当然啦,请跟我来｡我们这儿的奥运T恤款式新颖､颜色各异,上面印有奥运会徽章､福娃图案等｡Of course, this way, please. Our Olympic T-shirts are novel in design, various in color with the logo of Olympics and the patterns of five “Fuwa” on them.B: I prefer those T-shirts with the Olympic logo on the back. How much is each?我比较喜欢那些背上印有奥运会标志的T恤｡多少钱一件呢?A: 您选中的这款每件108元｡The ones you like cost 108 yuan each.B: OK, I’ll take two. What’s the total amount好吧,我要两件｡一共多少钱?A: 一套福娃玩偶250元,两件奥运T恤216元,一共是466元｡请您到收银台付款后凭收据来领取商品｡A full range of five “Fuwa” costs 250 yuan and two pieces of Olympic T-shirts cost 216 yuan. It’s 466 yuan in total. You can take them with the receipt after paying for them at the cashier’s.B: Excuse me, here’s the receipt.打扰了,这是收据｡A: 好的,这是您要的商品,一套福娃玩偶和两件奥运T恤｡谢谢｡欢迎下次光临｡That’s right. Here is what you want, a full range of five “Fuwa” and two pieces of Olympic T-shirts. Thank you. Hope to see you again.A: 晚上好!Good evening.B: Good evening.晚上好!A: 明天你就要走了,还有什么事情需要我们帮忙吗?You would be leaving tomorrow. Anything else we can help you?B: No, thank you. We have booked the return air tickets in New York. Everything isready.不需要了,谢谢｡我们在纽约买了回程机票｡一切都已经办妥了｡A: 那太好了｡请入席｡咱们边吃边谈吧｡That’s quite good. Please have a seat. And let’s talk over dinner.B: Thank you very much for preparing such a splendid dinner for me.多谢你为我准备了这么丰盛的晚宴｡A: 在这段时间内,我们双方进行了紧张而卓有成效的谈判｡不管怎样,我们还是顺利地完成了任务｡W e have had intense yet effective negotiations these days. Anyhow, we’ve fulfilled our tasks.B: Many successes are attributable to you. You helped us a lot during our stay.Thank you for what you have done for us.在很多方面还是要归功于你们｡在这段期间,贵方对我们的帮助很大｡感谢你们为我们所做的一切｡A: 唉呀,我们只顾了聊天,都忘了吃了｡要知道中国菜必须趁热吃,否则味道就差了｡别客气,请随便用｡Well, we had better not keep talking. The Chinese food only tastes good before it gets cool. Please help yourself.B: I was told that in Chinese cuisine, special attention is given to color, aroma,taste and shape. Is that true?我听说中国菜讲究色､香､味､形｡真的吗?A: 你说得没错｡不仅如此,中国菜还因地域而异｡具体到底有多少菜系还不确定｡但专家们都一致认为中国至少有八大菜系:四川菜､山东菜､广东菜､江苏菜､浙江菜､福建菜､湖南菜和安徽菜｡You are right. What’s more, the Chinese cuisines are different in different areas. The precise number of regional cuisines in China is still under dispute, but experts agree on at least eight, Sichuan, Shandong, Guangdong, Jiangsu, Zhejiang, Fujian, Hunan and Anhui, the eight provinces in China.B: Ah, that accounts for it.啊,原来如此A: 你要不要尝尝我们中国的国酒——茅台酒? 茅台酒最烈,但与其他酒不同的是,它不会上头｡Would you like some Chinese liquor Moutai? It is said that Moutai is the strongest, but it doesn’t go to the head as some drinks do.B: OK, I’d like to have some... Well, it tastes good.好,那我来尝尝｡……嗯,口感真不错呀｡A: 感谢你们在洽谈中的合作｡We’d appreciate your kind cooperation in the negotiation.B: I hope that we can keep the good cooperation between us in future.希望以后我们之间保持良好的合作｡A: 祝大家生意兴隆,愿我们的买卖越做越好｡I wish a brisk business for you and a continued development in our business dealingsA & B: 干杯!/ Cheers Cheers! / 干杯!。

财务工作突出案例范文Working in finance often involves handling a wide range of tasks from managing budgets and forecasts to preparing financial statements and reports. One striking case that stands out in my career experience is when I successfully led a team in turning around a struggling company through effective financial strategies and management.在财务工作中，通常涉及处理从管理预算和预测到准备财务报表和报告的各种任务。

在我的职业经验中，一个引人注目的案例是当我成功地带领团队通过有效的财务战略和管理扭转了一家陷入困境的公司。

When I first joined the company, it was facing a serious financial crisis with declining revenue and rising expenses. There was a lack of proper financial planning and oversight, and the company was on the brink of bankruptcy. It was a challenging situation that required immediate action and a comprehensive financial restructuring plan.当我第一次加入公司时，公司面临严重的财务危机，收入下降，支出上升。

缺乏适当的财务规划和监督，公司濒临破产。

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FACT SHEETEffective NegotiationThis fact sheet introduces techniques that can improve the success of negotiations in the business environment.DefinitionNegotiation takes place whenever two or more people or groups desireoutcomes which are interdependent.Successful negotiating results in awin-win agreement in which all parties gain overall,even though theymay have to make concessions in the process.You may think of negotiation in the context of industrial relations or ofsales and purchasing.However,negotiation takes place in many othereveryday work situations,and you will probably be negotiating if you are involved in getting your ideas or policies accepted or in brokering anykind of change.Action checklist1.Clarify your objectivesBefore embarking on any kind of negotiation,however seemingly trivial,decide exactly what you are negotiating about and what the bestoutcome for you would be.∙Make sure you are aware of all the issues at stake and their relative importance ∙Assess whether you can achieve your objectives without negotiation.Are there other,more effective,ways of getting the same results?∙Work out which factors are negotiable-what are you aiming for,what can you give way on and how far?Define upper and lower parametersfor an acceptable deal∙Work out which factors are non-negotiable-these might be limits imposed by time,money,company policy,resources or legislation,forming a window within which you have to negotiate∙Any deal which you hope to negotiate must be better than your BATNA (Best Alternative To a Negotiated Agreement).It is a good idea towork out a BATNA as a last resort.If negotiations fail and you stillneed to achieve your objectives,you may have to put this back-upplan into actionFACT SHEET2.Find out about the other parties in the negotiationYou may be negotiating with one person or several,from your ownorganisation or others.Try to assess as precisely as you can what other parties want from this deal,uncover any hidden agendas,and anticipatehow others may approach the negotiation.Remember to look for both hard information(facts and figures)and soft information(issues of strategy,personality,etc.).Look for details of:∙the people with whom you will be dealing-factors to consider may include their working style,authority,internal company politics inwhich they may be involved,any personal interest they may have in the deal,and their level of commitment∙any other companies involved-try to assess their financial and market position,history,future plans,and the effects which yourproposed deal may have on them∙any other parties,interest groups or representative bodies that the proposed deal might affect3.Examine your own positionWhere do you stand in your company?What level of power and authority do you have?Do you have management and/or board support?You may find that you have to negotiate with your own side before you negotiate with outside parties,to determine whether you start from a position of solidity or weakness.Now you can:∙assess the advantages of a deal to the other parties and prepare to 'sell it sunny side up';emphasising the benefits to them rather than any disadvantages∙decide who needs to be present at the negotiation and who needs to be kept informed.If others are negotiating alongside you,brief your team and agree on the line you will be taking∙choose a negotiating style-a co-operative approach is usually preferable to confrontation.While you examine your own position,recognise that the other party(parties)has as many interests todefend and promote as you have.Try to work out what those interests are and consider the other party's BATNA.Acknowledge that there is probably no single answer and the best solution is one where there are gains for both(all)partiesFACT SHEET4.Plan the exchangeWork out how you would like the exchange to progress.Make sure that the stages of the exchange are logical,and include contingency plans in case things fail to go exactly as planned.If negotiations are taking place face-to-face and might be long or complex,prepare concise written notes that you can take in with you. Discuss with other parties whether negotiations will be formal or informal. Consider opening with brief presentations from each side before launching into the bargaining process.If the negotiation is complex,you may wish to prepare a detailed case statement(containing the facts and statistics of your case)and exchange this with the other party(parties)before the exchange begins.Make sure this is well presented.5.Plan the environment if a face-to-face meeting is involved∙Arrange a suitable date and time and allow adequate time.Follow-up meetings may be necessary∙Ensure that the premises are suited to the purpose of the meeting∙Pay attention to room layout,availability of technology,e.g.projectors,seating and refreshments6.Begin the exchangeAfter any introductions,outline the purpose of the meeting and the proposed agenda,copies of which should have been previously circulated to all parties.7.Conduct the exchangeThis part of the negotiating process involves both emotion and logic in a complex interaction.Your behaviour during the exchange will influence the success of your negotiation.Conducting your case:∙State your case clearly and logically.Focus on your objectives and keep what you want from this deal uppermost in your mind.Avoidjargon or specialist vocabulary with which other people may beunfamiliar.If others use unfamiliar terms,don't be afraid to ask their meaningFACT SHEET∙Use questions when you need clarification or don't understand,and also as a means of progressing the negotiation.Effective negotiators have been shown to ask more than twice as many questions asineffective negotiators∙Be constantly alert for inconsistencies in the accuracy or logic of your opponent's arguments∙Bear in mind your parameters and be honest and consistent about your bottom line.Constant lowering of this line will lead your opponent to keep pushing to see how low you will go.∙If you make concessions,get something in return and try to avoid giving something for nothingConducting yourself:∙Try to keep stress to a minimum and keep yourself calm and composed∙Speak or write with confidence and be assertive∙Try to avoid behaviour which will annoy or offend(this can range from the trivial such as clicking a pen repeatedly to the serious such aspersonal insults).It has been shown that the average negotiator does something irritating to the other party every six minutes!8.Close the dealThis is often the most feared part of the negotiating process because it can make or break the deal.Intuition plays a part in a successful close, but you can improve the process in the following ways:∙Use conditions to try to find grounds for agreement and make trial, hypothetical proposals to sound out the other party-for example,suppose I could guarantee a bulk order for the next few years,would it then be possible for you to lower the unit price?∙Link different items together to create flexibility in the deal,but be sure that the resulting package is practical∙Keep additional concessions up your sleeve to bring out if they are needed to facilitate the close-but be careful not to compromise your bottom line∙Make accurate summaries of the proposed deal so far,and make these more frequently as the close approaches.Clarifying the state of play will help to move the negotiation along∙Don't take decisions when under extreme pressure or on the spur of the moment-if necessary,ask for an adjournment to consider your positionFACT SHEET∙If the negotiation is going nowhere,you could suggest a recess or reconvention at a later date,impose a deadline,threaten to pull out, or appoint arbitrators9.Record the agreementThe deal must be in writing and signed by both parties.Even if the matter is seemingly not very important,a record should be made of what was agreed.∙Keep accurate minutes.Get the other parties who were present to sign them as a record of what took place∙Summarise the deal accurately.Specify all conditions(timing, personnel involved,resources required,etc.)and define all terms used ∙Include an agreed implementation plan with a clear timetable,and consider including terms for cancellation∙Ensure that everyone concerned is told about the agreement at the appropriate time.Think widely-depending on the importance of the issue the people concerned could include your superiors,employees, colleagues,customers,trade unions,shareholders or the generalpublic10.Implement the agreementMake sure that the agreement is set in motion according to the schedule. Carry out the actions for which you are responsible,promptly and efficiently,and make sure that others do likewise.The implementation plan should also include review procedures to allow progress reporting on a regular basis,and mechanisms to address any non-conformance of the agreement.11.Review your performanceHow did you handle:∙the preparation?∙the exchange?∙the close?∙yourself?What did you do right or wrong?With hindsight,how can you improve next time?FACT SHEETDos and don'ts for successful negotiationDo∙Recognise that negotiation occurs in many everyday situations∙Accept that negotiation is ideally not about you winning but about you both winning,and that you may have to be flexible and makeconcessions∙Prepare thoroughly,even if the subject of the negotiation seems straightforward∙Follow the deal through-a deal made in the meeting room is of no use until it has been set in writing,successfully implemented and had the desired effectDon't∙Confuse consultation with negotiation-if you are not prepared to start bargaining,don't allow other parties to∙Confuse coercion with negotiation-the process should not be one-sided,but mutually rewardingUseful readingNegotiating the Better Deal,Peter FlemingLondon:International Thomson Business Press,1997Negotiation Skills and Strategies,2nd edition,Alan FowlerLondon:Institute of Personnel and Development,1996Thought starters∙Consider recent occasions in which your position as a manager was undermined or made difficult.Could you have applied negotiatingprinciples in those situations?How might the outcome have beendifferent?∙think of good negotiators about whom you have heard or read.What particular qualities did they have that made them successful?∙What are your own personal strengths and weaknesses?How do these affect your skill at negotiating?。

Conversation的用法及例句一、Conversation的定义1. Conversation是指人与人之间或人与动物之间以口语或书信形式交流的活动。

这种交流活动通常包括问候、对话、讨论以及交流想法和情感等内容。

2. 在商业和职场上，conversation也指的是商务或工作上的交谈和交流。

二、Conversation的用法1. 作为名词，conversation通常用来描述一段交流活动。

例如：- They had an interesting conversation over dinner.（他们晚餐时进行了一次有趣的交谈。

）- I had a long conversation with my boss about my performance.（我和老板谈了很长时间关于我的表现的问题。

）2. 作为动词，conversation通常用来描述参与或进行交谈。

例如：- She was deeply engrossed in conversation with her friend.（她和她的朋友在深入交谈中。

）- I tried to conversation with her, but she seemed preoccupied.（我试图和她聊天，但她似乎心事重重。

）三、Conversation的例句1. We had a lively conversation about politics and current events.（我们就政治和当前事件进行了活跃的交流。

）2. I overheard a conversation between two colleagues about the uing project.（我无意中听到了两个同事关于即将到来的项目的谈话。

）3. It's important to have open and honest conversations in a relationship.（在一段关系中进行坦诚和开放的交流是很重要的。

Effective Negotiation Strategies - Being PreparedOn numerous occasions, I have participated in negotiations as a technical consultant on behalf of clients. In order to save time and money, the client often prepares for these negotiations themselves. Through many previous bad experiences, I have learned to ask clients in advance what their idea of negotiation strategies and being prepared actually is. Their answers often show, however, that they are not yet ready to begin an effective negotiation session.Inexperienced, lazy, or naive negotiators believe that being prepared means'knowing what they want' out of the negotiations, which generally implies that they have decided on terms that they would be happy with. They may even have given some thought to their worst case scenario, but that tends to be the extent of their negotiation strategies and preparations.Knowing what you want from a negotiation is only a small part of what it takes to be prepared. The key to success is knowing how you are going to get what you want. Success comes from having effective negotiation strategies that convince the other side that what you want is actually fair and reasonable - or, at the very least, inevitable.Ill-Prepared NegotiatorsMost negotiators do not prepare appropriately. Even when large amounts of money are involved, people typically rely on past or similar situations to determine negotiation strategies. They expect to use their wits and develop a strategy on the fly. At best, planning for an effective negotiation session is one-sided and incomplete.Skilled negotiators love ill-prepared opponents because their negotiation strategies are easier to manipulate. The lack of effective negotiation preparation on the part of their opponent makes their job much easier and allows them to overwhelm the other side with a higher degree of knowledge, preparation, research, and hard-hitting demands.Being prepared requires that you have some idea of the other party's desired outcomes. A plan is only realistic if you know what the other side wants, and you've figured out a way to give it to them (while getting what you want) or have figuredout a way to change their minds to agree with your demands. The more you know about what the other team wants the less there is to negotiate and the easier it is to get an equitable agreement through a stream-lined, effective negotiation session.Determining Failure or SuccessSuccess is determined when a mutual agreement is met and both sides are satisfied without any hard feelings. To achieve this, you'll need to consider the other side's needs as well as your own.After all, an effective negotiation should not be a winner-take-all type of contest. The vast majority of negotiations take place with people who you will need to work withafter the negotiations have come to a close. If they feel cheated or resentful about a deal that was struck, the working relationship will be harmed.Failure is judged in terms of potentially damaged relationships or by a deal that you are unhappy with. A failed negotiation might very well be the one in which you got everything you wanted (or thought you did) but ended up damaging your working relationship with a colleague, supplier, or competitor.It is not uncommon for the purchasing department of large companies to squeeze small suppliers and contractors to the point where there is no profit (or incentive) in the contract that is ultimately signed. The result is a contractor that provides minimal or poor quality service and products. In this context, who is the winner of the negotiations? No one is. Everyone loses.Successful Preparation TacticsWhen planning effective negotiation strategies, it's best to develop a list of objectives for ourselves and imagine what the position would be for the other side. Are they likely to agree to our terms or not? If not, why not? What would they agree to? Taking a win-win approach to effective negotiation strategies creates allies not enemies.For an effective negotiation session, strategize with the big picture in mind: focus on long-term objectives, not short-term. Preserve relationships even if at the cost of short-term victories. And remember that the next negotiation begins the minute the last one ended. Being prepared means knowing how you are going to get the other side to agree and be happy with the deal you want or need. Being prepared requires planning, strategy, and tactics.Strategy is developed from your analysis of what are reasonable targets and objectives. Your negotiation strategies are your approach to how you are going to convince the other side to agree to what you want. Tactics are specific, identifiable manoeuvres that implement the negotiation strategies.Consider this example - a car salesman wants to sell cars for as much as possible. You want to pay the least. But does the car salesman also want you as a long-term customer? Do they want a trade-in car from you? Do they want to provide financing and maintenance? Is there anything other than low price that can be negotiated with a car salesman?If the salesman only wants the highest possible selling price, your only bargaining chip is knowledge about prices at other dealerships. If, however, the salesman is interested in other aspects of the deal, then there are more details that can be negotiated in order to get you the lowest possible price.Knowing what the salesman is interested other than just price allows you to develop more sophisticated, effective negotiation strategies and related tactics.Preparation Checklist∙Your targets: Identify objectives and justifications along with their relative priorities.∙Their targets: Identify what you expect the other side's objectives, justifications, and priorities to be.∙Strategy: Create an effective negotiation plan for convincing the other side to agree to the terms you want, keeping in mind a long-term, big picture view.∙Tactics: Specific approaches to how you will present your arguments (i.e.negotiation strategies) in a convincing way.∙Response to tactics: Predict the other side's tactics and plan your reactions and counter-tactics.∙Room to move: Be prepared with some pre-determined options to provide you with flexibility in what is asked and offered.Be PreparedNegotiating is the art of convincing the other side that you should get what you want. Being prepared for effective negotiation involves a lot more than just knowing what you want. Effective negotiation strategies mean knowing what you would settle for and how you are going to convince the other side to give it to you.Comprehensive negotiation strategies include prepared reactions to the strategy and tactics of the other side. When you take the time to predict what the other side is likely to want and do and then integrate these predictions into your negotiation strategy, you are among those rare individuals who truly are prepared for negotiations.Negotiation is a contest. Fortune favours the prepared mind (and negotiator). If you want to be a winner, be properly prepared.。

商务谈判重要性英语作文Business negotiations are of utmost importance intoday's globalized world. They serve as a platform for companies to establish partnerships, resolve conflicts, and make crucial decisions. Without effective negotiations, businesses may struggle to achieve their goals and may miss out on valuable opportunities.Negotiations allow businesses to build relationships and establish trust with their partners. By engaging in open and honest discussions, companies can understand each other's needs, interests, and concerns. This helps to create a foundation for a mutually beneficial agreement, where both parties feel satisfied and valued.Furthermore, negotiations provide a forum for resolving conflicts and addressing differences. In a competitive business environment, conflicts are inevitable. However, through negotiations, companies can find common ground and reach compromises that satisfy both parties. This not onlyhelps to preserve relationships but also promotes apositive image for the company.In addition, negotiations are essential for making important business decisions. Whether it's determining the terms of a contract, setting prices, or making strategic choices, negotiations allow companies to gather information, weigh options, and reach consensus. This collaborative decision-making process ensures that all perspectives are considered and increases the likelihood of success.Moreover, negotiations enable companies to adapt to changing market conditions and seize opportunities. Intoday's fast-paced business world, being flexible and responsive is crucial. Through negotiations, companies can explore new possibilities, forge alliances, and expandtheir reach. This allows them to stay competitive and stay ahead of the curve.In conclusion, business negotiations play a vital rolein the success of companies. They facilitate relationship-building, conflict resolution, decision-making, andadaptation. By engaging in effective negotiations, businesses can achieve their objectives, foster collaboration, and thrive in a dynamic global marketplace.。

外研社2023跨境电商交际英语(修订版)教学课件unit3外研社2023跨境电商交际英语(修订版)教学课件 Unit 3In recent years, with the rapid development of the internet and technology, cross-border e-commerce has become increasingly popular. In this unit, we will focus on the topic of cross-border e-commerce and learn how to effectively communicate in English within this field.1. Introduction to Cross-border E-commerceCross-border e-commerce refers to the online trading activities between businesses and consumers across different countries. It enables businesses to expand their market reach globally and consumers to access a wider range of products. It involves various aspects such as international logistics, customs regulations, and payment methods.2. Key Vocabulary and Expressions2.1 E-commerce Terminologies:- Online marketplace: a digital platform where businesses and consumers can buy and sell products.- Order fulfillment: the process of receiving, processing, and delivering customer orders.- Inventory management: the control and tracking of stock levels to ensure availability of products.- Customer satisfaction: the measure of how well a company's products and services meet or exceed customer expectations.- Return policy: the rules and procedures for customers to return purchased goods.2.2 Payment Methods:- Credit card: a plastic card issued by a bank, allowing the cardholder to make purchases with a line of credit.- PayPal: an online payment platform that enables individuals and businesses to make secure transactions.- Alipay: a popular third-party online payment platform in China.3. Effective Communication in Cross-border E-commerce3.1 Writing Professional Emails:When engaging in cross-border e-commerce, it is important to write professional and concise emails. Here are some tips for effective email communication:- Use a clear and descriptive subject line.- Start with a polite greeting and introduction.- Clearly state the purpose of the email and provide necessary details.- Use a professional tone and avoid using slang or abbreviations.- Provide contact information for further inquiries or follow-ups.- End the email with a polite closing remark.3.2 Negotiating and Bargaining:Negotiations and bargaining are common in cross-border e-commerce. Here are some useful phrases for negotiating:- Could you offer a discount if we place a larger order?- We would like to negotiate the price/terms.- Is there any room for negotiation?- What is your best offer?- Can we find a middle ground?4. Cross-cultural Considerations4.1 Understanding Cultural Differences:Cross-border e-commerce involves interactions with people from different cultures. It is important to be aware of cultural norms and practices to avoid misunderstandings. For example, in some cultures, it is customary to negotiate extensively before reaching an agreement, while in others, price negotiations may be considered rude.4.2 Adapting to Local Market Preferences:When expanding cross-border, it is crucial to adapt your product offerings and marketing strategies to suit local market preferences. This includes understanding the target audience, their needs, and preferences. Conducting market research and collecting feedback from local customers can help make informed decisions.5. ConclusionIn this unit, we have explored the topic of cross-border e-commerce and learned how to communicate effectively within this field. By mastering the key vocabulary, expressions, and communication skills, you will be well-equipped to navigate the complex world of cross-border e-commerce and engage in successful business transactions.Remember, effective communication is the key to building trust and establishing long-term relationships with international business partners. Keep practicing and honing your communication skills to excel in cross-border e-commerce.。

Title: The Significance of Nonverbal Cultural CommunicationIn the intricate tapestry of human interaction, communication transcends mere words and sentences. It is a multifaceted dance that incorporates both verbal and nonverbal elements, each playing a vital role in conveying meaning, emotions, and cultural nuances. Nonverbal communication, encompassing gestures, facial expressions, body language, eye contact, tone of voice, and even physical proximity, is particularly crucial in cross-cultural exchanges. This essay delves into the significance of nonverbal cultural communication and its implications in fostering understanding, respect, and effective interactions.1. Bridging the Language BarrierIn a globalized world where languages often diverge, nonverbal communication serves as a universal language. When words fail to convey a message due to linguistic barriers, gestures, facial expressions, and body language can bridge the gap. A smile, for instance, universally conveys friendliness and openness, regardless of linguistic differences. Similarly, nodding the head signifies agreement in many cultures, facilitating basic communication even among those who do not share a common tongue.2. Conveying Emotions and Subtle MeaningsNonverbal cues are often more potent than words in conveying emotions and subtle meanings. Facial expressions, in particular, can instantly communicate a wide range of emotions such as happiness, sadness, anger, or fear. Body language, too, can reveal levels of comfort, interest, or discomfort. In cultural contexts, certain gestures may carry specific cultural meanings that go beyond their literal interpretations. For example, in some Asian cultures, bowing is a sign of respect and humility, while in Western cultures, a firm handshake is more customary.3. Enhancing Cultural Awareness and RespectUnderstanding and appreciating nonverbal cultural communication enhances cultural awareness and respect. It helps individuals recognize that different cultures have distinct ways of expressing themselves nonverbally. By observing and learning about these differences, we can avoid misunderstandings and misinterpretations that might arise from cultural insensitivity. For example, direct eye contact, which is seen as a sign of honesty and engagement in Western cultures, might be perceived as aggressive or disrespectful in some Asian cultures.4. Facilitating Effective Negotiations and CollaborationsIn business and diplomatic negotiations, nonverbal cultural communication plays apivotal role. Successful negotiators and collaborators are adept at reading and adapting to nonverbal cues from their counterparts. They understand that cultural differences in body language, gestures, and facial expressions can influence the outcome of discussions. By being mindful of these differences and adjusting their own nonverbal behaviors accordingly, they can foster a more harmonious and productive environment.5. Strengthening Interpersonal RelationshipsNonverbal cultural communication also plays a vital role in strengthening interpersonal relationships. By paying attention to nonverbal cues, individuals can better understand each other's emotions, needs, and boundaries. This leads to deeper connections, increased trust, and a stronger sense of empathy. In cross-cultural friendships and romantic relationships, being sensitive to nonverbal differences can help partners navigate potential misunderstandings and build a stronger foundation for their relationship.In conclusion, nonverbal cultural communication is a powerful tool that transcends linguistic barriers, conveys emotions and subtle meanings, enhances cultural awareness and respect, facilitates effective negotiations and collaborations, and strengthens interpersonal relationships. By recognizing and embracing the importance of nonverbal cues in cross-cultural interactions, we can foster a more interconnected and harmonious world.。