08-Capacity management

英文个人简历5篇英文个人简历5篇时间是箭，去来迅疾，我们找工作的时间就要到来，这时候需要开始写简历了哦。

简历要怎么写？想必这让大家都很苦恼吧，以下是小编为大家整理的英文个人简历，欢迎阅读，希望大家能够喜欢。

英文个人简历1Dennis(+86) 123-456-789Seeking for an production assistant position in TV SeriesEDUCATIONSep 20xx-Jun 20xxJobs UniversityBachelor of Arts, major in Film and TV PostproductionCourses: Film and television production practice, The film and television theory and criticism, Media Operation and Management, Cultural industry case studiesPRODUCTION RELATED EXPERIENCEJan 20xx-PresentJobs television 'Qiaobu’ CrewProduction assistantParticipated in preparing for TV series, medium-term filming and post-production workCoordinatd problems arising from the shooting process, solved the contradiction between the peopleEvery time the process schedule information summary, and feedbacked in timeJan 20xx-Aug 20xxInternational Film FestivalBest Video awardFigure grandpa:COORDINATION AND COMMUNICATION SKILLSSep 20xx-Sep 20xxJobs Building decoration engineering companyReceptionistTelephone reception customers, gimmick letters and Courier company's newspaperManagement of office supplies (record), recorded staff attendance Sep 20xx-Jun 20xxJobs University Graduation eventsCoordinatorResponsible for liaison with film cameras, preparation of the materials and equipmentResponsible for sorting arrangementHONORSExcellent Student Cadre (Sep 20xx)BIBF “Outstanding Volunteer” (Aug 20xx)SKILLSCET-6Proficiency in OfficeHOBBIESMovie, basketball, chess英文个人简历2第一部分，JOB OBJECTIVE，求职意向。

Energy ManagementMy first contact with fellow blogger, Phil Gerbyshak was when I posted a fairlyin-depth comment about how I felt that energy management and time management were independent of each other and that both should be used fully. I also hinted towards my bias that time management was a superior philosophy for peak productivity rather than energy management.I was wrong. I admit it. I must say I used to fall into the camp that believed that essential organization of time and priorities was the critical factor to overall productivity and performance. Time management has been an increasingly popular subject with many different techniques designed to help you organize your time in a manner that confers the greatest possible productive capacity. By carefully organizing your goals, objectives and priorities you could plan out the day for maximum efficiency.Unfortunately, reality doesn’t quite work that way. Although carefully organizing my priorities and planning out my time did have a powerful effect, I was still nagged by the feeling that my actual day never quite lived up its imagined greatness the night before. There seemed to be some particular influence or effect that I couldn’t quite recognize that manipulated my day ahead. I now recognize what that influence was, energy.I recently read the book, The Power of Full Engagement by Tony Schwartz and Jim Loehr. This fantastic book really pointed out the missing variable that was preventing me from having my days realize their possible potential. In the book, the two authors point out that most people are expected to maintain peak levels of mental and creative performance for eight hours each day when they realize it simply can’t be done. As a result people are continuously burnt out, stressed and functioning far below what their peak capacity is.The book combined with some of my own experiments and research has given me a lot of new ideas for achieving peak performance and maximum productivity. The key point realized in the book is that energy, not time, is the fundamental currency of production. The authors also point out that cycles of maximal productivity and deep recovery allow for consistent and continuous usage of our full capacity.I always knew energy played an important role in productivity. Being a health fanatic, I have been pursuing ways to increase the level and quality of energy in my days through exercise, motivational programs and careful diet control. This process of maximizing my general energy has allowed me to steadily build up more and moreenergy to greater productivity. After some of my recent research, I know believe that there were a few key areas I could use to ensure maximum productivity.Cycle of EnergyMy first mistake was that I didn’t truly understand that energy management, unlike time management, is a cyclical process, not a linear one. Time management, being linear, is simply the process of organizing and prioritizing your day so that you can get the more value in a shorter unit of time. In other words, your goal with time management is to effectively compress, organize and prioritize activities for maximum efficiency.Energy management doesn’t work that way. Energy works in a similar system as a currency like money. In other words, after you’ve spent it, you need to regain some more before you try to spend again. Otherwise you end up going into a deficit. Energy deficits aren’t pretty. You know you are in an energy deficit when you are tired, irritable, stressed, frustrated and generally unenthusiastic. Ultimately a check and balance must be made. When your body, mind, emotions and spirit finally declare bankruptcy, you crash and burn out as the eventual price of poor energy management is.The cycle of perfect energy management is one where you are fully engaged and using all of your resources for maximum productivity, followed by a period of intensive recovery where you regain all of your energy for the task ahead. Is this what most people do? No, of course not. Most people in today’s fast-paced world think that they can short-change the energy recovery process. Going further and further into energy deficit, they somehow believe that these rules of energy management don’t apply to them.So the first key to effective energy management is to install habits into your life that promote cycles of deep engagement followed by recovery. Without this balance in the cycle, the system becomes unstable. Creating these habits means developing a ritual for recovering your energy. This could be as simple as sitting back and relaxing for fifteen minutes or doing some light exercise. I have talked before about how I take one day off per week. Although I didn’t realize it at the time, this is an essential tool for creating that positive cycle of energy management.Stress and ConditioningThe key to energy management is more than just managing the energy you currently have, it is in increasing your supply of energy. Being able to devote more energy, concentration and flow to an activity is the primary goal of energy management. To increase your energy, you must stretch it beyond its current capacity, and then recover it. This stretching of capacity is what most people refer to as stress.You mean stress is a good thing? Yes, I mean exactly that, but only in a temporary situation. Temporary stress, followed by recovery builds muscles. Most people, however, go into a state of constant stress. Constant stress does not build muscles, it kills you. Prolonged stress has been medically connected with suppressing immune functions of the body which increases the chances of illness and disease.I recently read a fitness article where the author stated that many people who fail to build muscle might be working out too much, rather than not enough. By ignoring the recovery phase their body couldn’t adapt to the process and couldn’t improve. A similar thing happens to people who do not use a cycle of progressive conditioning to handle their stress. The increased energy capacity doesn’t come from the stress, it comes from the recovery after the stress.By operating with this progressive conditioning you can slowly, but surely, increase your capacity for energy. Start by finding what you current capacity for energy is and then push yourself to a little above this level. So if you find it difficult to maintain complete concentration for more than thirty minutes, make your goal thirty-five. Just remember to recover after this period to reap the benefits of this stretching.Energy is More Than Just PhysicalThe final point that really hit on me from reading this book and doing further research was one that I already knew but couldn’t really articulate. Energy is more than just the physical energy you use from exercising. There are other levels of energy that work in similar fashion but are equally important. Tony Schwartz and Jim Loehr point to four main characteristics of energy: physical, mental, emotional, spiritual. I disagree somewhat with their exact classification of what each of them means, so I will substitute my own interpretation for some.Physical– This is the primary and most fundamental source of energy. Physical energy is regulated by diet, exercise and sleep. This energy is tapped regardless of whether the task is physical. Most of us do not do particularly physically demanding jobs, but physical energy is still incredibly important. Physical energy describes the capacity for energy.Mental– Mental energy is your ability to concentrate, analyze and be creative. These higher level faculties basically describe the quality and clarity of your thinking. Mental energy is necessary for all of us, despite our career or hobbies. I believe that mental energy is essential the focus or direction of the energy we have. Mental energy can be increased through the stress and conditioning method, through challenging mental study and tasks, deep learning and creative activities. Emotional– Emotional energy is your ability to control and maintain your emotions. People with a high amount of emotional energy will be positive, enthusiastic and happy. Low amounts of this energy are the manifestations of anger, despair andfrustration. If physical energy represents capacity, mental represents direction, then emotional represents quality. A high degree of energy that is directed in a negative manner with hateful or angry emotions is incredibly draining and destructive.Spiritual–I really like Tony and Jim’s definition of spiritual energy. Here they bring up spiritual energies not as being a religious or metaphysical type of energy but the energy we get when we are associated with purpose. I have previously mentioned how important I feel purpose is to our lives. Regardless of your spiritual beliefs, purpose seems to be a necessary ingredient to live successfully. As the two authors point out, purpose and spiritual energy is the most important and most powerful form of energy. With a strong sense of purpose, energy can be created even when there is barely any physical, mental or emotional capacity. Spiritual energy represents the power or force of energy.The distinction between viewing energy as a simple manner of physical capacity, to a complex, multi-dimensional quality gives us a lot more power to control it. Surely improving your health and physical vitality can give enormous energy, but that energy cannot be utilized unless the other three aspects are put into full effect. With this knowledge in hand, I think there are a great number of opportunities for getting more energy and therefore more production and value out of life. I will probably be exploring some of these ideas by conditioning some new habits in the upcoming months. I have already started a morning run to energize my mornings, but there are so many other ideas to consider.A few simple ideas I have been thinking of to maximize this new information would be:∙Constructive Disengagement - Full engagement is using all of your resources and can only be maintained for a short burst. By experimenting with someconstructive disengagement techniques, it may be possible to speed up theenergy recovery process. This could mean completely involving your mind or body in a pursuit that has no relationship with the task you expended energy on. I know many people use similar techniques in reading fiction, painting ormeditating. The one tricky property of energy is sometimes that it is bestregained not by doing nothing, but by doing something completely different.∙Shorter Work Cycles– Although with school and various activities I rarely could work longer than ninety minutes at a time, I had planned on workingabout eight hours each day during the summer (mostly on this website). NowI am questioning whether a method that would have a ninety minute periodof work followed by fifteen to thirty minutes of rest may be more productive in the long run.∙Goal Breaks– I am a constant and habitual goal setter. Goal setting is a powerful tool for achieving focus and results but I also notice that it doesrequire a lot of energy. It may be beneficial to go through a long term cycle ofgoal setting followed by curious exploration and wandering. I havementioned previously how I felt straying away from goal setting for periodscould improve lateral growth, but I am now also questioning whether it could also increase the long term sources of energy.I tend to write in a very authoritative tone which is somewhat misleading. I think this sometimes makes it sound as if I believe I have all the answers. This is far from the truth. I do believe that my abundance of research and experimentation (which is actually fairly rare…) have given me some insights into personal development that I like to share, but I am also aware of the sheer amount of new information I am finding every single day. I have added a new category for energy management in this blog as I hope to keep you updated on what I find.I think if you wanted to know how to use this information, I would start by working on your physical energy. Most people in the West are currently overweight and very sickly. Clearly there is incredible room for improving, what is likely the most important aspect in your energy levels. If you are already in fairly good condition, this might be a time at looking how you can improve many of the other aspects of your own energy levels from stimulating your mind, controlling your emotions and creating a compelling purpose.Energy management continues to be a subject that fascinates me, especially with the recent addition of this new information. By understanding the cycles of energy we can stay filled with energy and avoid burnout. Undertaking conditioning and progressive increments of stress followed by deep restoration we can even expand our capacity for energy. Finally, by recognizing the multi-dimensional aspects of energy you can really take control of a force that guides your life.。

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变更记录版本时间变更内容V1.0 2021-10-11 首版发布V1.1 2022-01-06 刷新格式V1.2 2022-08-05 •新增章节“1.1.5 9560-8i/16i RAID卡在BIOS下配置Firmware Device Order选项的方法”•更新“2 故障排查”目录1技术咨询类 (1)1.1BIOS/BMC相关咨询 (1)1.1.1设置Legacy启动模式 (1)1.1.2在BIOS中设置BMC管理IP地址 (1)1.1.3在BIOS中查看9361-8i RAID卡缓存信息 (5)1.1.49361-8i RAID卡在BIOS中配置RAID 5的方法 (7)1.1.59560-8i/16i RAID卡在BIOS下配置Firmware Device Order选项的方法 151.1.6如何获取以及升级BIOS/BMC (16)1.2操作系统驱动安装 (17)1.2.1RAID卡驱动下载 (17)2故障排查 (19)2.1常见硬件问题 (19)2.1.1开机不加电 (19)2.1.2加电无显示 (19)2.1.3前面板指示灯告警 (20)2.1.4开机后卡在自检或其它界面 (21)2.1.5电源模块指示灯不亮或亮琥珀色 (21)2.1.6硬盘指示灯异常 (22)2.1.7系统风扇噪音过大 (22)2.1.8服务器存在报警声 (23)2.1.9键盘、鼠标不可用 (23)2.1.10USB接口问题 (24)2.2常见系统软件问题 (24)2.2.1安装OS常见问题 (24)2.2.2PXE启动失败 (25)2.2.3内存容量显示异常 (26)2.2.4OS下网络异常 (26)1技术咨询类1.1BIOS/BMC相关咨询1.1.1设置Legacy启动模式进入“BIOS > Advanced > CSM Configuration”页面，将“CSM Support”设置为“Enabled”，然后修改“Boot option filter”设置为“legacy only”，“Option ROM execution”设置为“Auto”即可。

发表于: 2009-11-29 14:26发表主题: ITIL术语中英文对照表，论坛里有看到，但是没有过验证，在这里贴ITIL术语中英文对照表 Absorbed overhead 可分摊间接费用 Absorption costing 吸收成本法，完全成本法Acceptance 验收 Acceptance environment 验收环境 Acceptance test 验收测试 Access control 访问控制 Accounting会计核算 Accuracy 准确度 Action lists 行动列表 Activity Based Costing (ABC) 作业成本法（ABC） Adaptive maintenance 适应性维护 Additive maintenance 补充性维护 Adjustability 可调整性 Agreed Service Time (AST)约定服务时段 Alert 告警 Alert phase 告警阶段 Allocated cost 可直接分配成本 Application 应用，应用系统Application maintenance 应用维护 Application management 应用管理 Application sizing 应用选型 Application software 应用软件 Apportioned cost 待分摊间接成本 Architecture 架构 Archive 存档 Asset 资产 Asset management 资产管理Assurance 保证 Attributes 属性 Audit 审计 Auditability 可审计性 Authentication 验证 Authenticity 真实性Authorisation 授权 Automatic Call Distribution (ACD) 自动呼叫转发（系统）（ACD） Availability 可用性Availability management 可用性管理 Availability Management Database (AMDB) 可用性管理数据库（AMDB）Backup 备份 Balanced Scorecard (BSC) 平衡计分卡 Baseline 基线 Baseline security 安全基线 Batch processing rate批处理速度 Benchmark 标杆 Biometrics 生物测定学 BS7799 BS7799 Budgeting 预算编制 BugBUG（也可形象地译为“臭虫”） Build 构建 Building environment 构建环境 Business 业务，商业 Business capacity management 业务能力管理 Business Continuity Management (BCM) 业务持续性管理（BCM） Business function业务功能，业务职能部门 Business Impact Analysis (BIA) 业务影响分析（BIA） Business process 业务流程 Business recovery objective 业务恢复目标 Business recovery plan framework 业务恢复计划框架 Business recovery plans业务恢复计划 Business recovery team 业务恢复小组 Business Relationship Management (BRM)业务关系管理（BRM） Business request 业务请求 Business Unit (BU) 业务单元（BU） Bypass 临时措施 Call 呼叫Call center 呼叫中心 Capacity Database (CDB) 能力数据库（CBD） Capacity management 能力管理 Capacity plan能力计划 Capacity planning 能力规划 Capital investment appraisal 资本投资评估 Capitalization 资本化 Category类别，分类 Central point of contact 联络中心 Certificate 证书 Certification Authority (CA) 认证机构（CA） Certify 认证 Change 变更 Change Advisory Board (CAB) 变更顾问委员会（CAB） Change Advisory Board /Emergency Committee (CAB/EC) 变更顾问委员会/应急委员会（CAB/EC） Change authority 变更授权 Change builder变更构建者 Change control 变更控制 Change document 变更文档 Change history 变更历史 Change log 变更日志Change management 变更管理 Change manager 变更经理 Change model 变更模式 Change processing 变更处理Change Record 变更记录 Change request 变更请求 Chargeable unit 计费单元 Charging 计费 CI level 配置项级别Clarity 易理解性 Classification 分类，分级 Clean desk 桌面清理，桌面整理 Client 客户 Cold stand-by 冷支持Command, control and communications 命令、控制和协调 Communication facility 通信设备，通信设施 Compatibility 兼容性 Completeness 完整性 Complexity 复杂性 Component Failure Impact Analysis (CFIA)组件故障影响分析（CFIA） Compromise 泄漏 Computer 计算机 Computer Aided Systems Engineering (CASE)计算机辅助系统工程（CASE） Computer center 计算机中心 Computer operations 计算机操作 Computer platform计算机平台 Computer system 计算机系统 Computer Telephony Integration (CTI) 计算机电话集成（系统）（CTI）Confidentiality 保密性 Confidentiality, Integrity and Availability (CIA) 保密性、完整性和可用性（CIA）Configuration 配置 Configuration baseline 配置基线 Configuration control 配置控制 Configuration documentation配置文档 Configuration identification 配置标识 Configuration Item (CI) 配置项（CI） Configuration management配置管理Configuration Management Database (CMDB) 配置管理数据库（CMDB） Configuration management plan 配置管理计划 Configuration manager 配置经理 Configuration structure 配置结构 Configure 配置 Connectivity 连通性Contingency manager 应急经理 Contingency plan 应急计划 Contingency planning 应急规划 Contingency planning and control 应急规划及控制 Continuity 持续性 Continuity manager 持续性经理 Continuous availability 持续可用性Continuous operation 持续运作 Contract 合同 Control 控制 Controllability 可控性 CookieCookie（也可形象地译为“甜饼”，译者注） Correctability 可纠正性 Corrective controls 纠正性控制 Corrective maintenance 纠正性维护 Corrective measures 纠正措施 Cost 成本，费用 Cost effectiveness 成本效益 Cost management 成本管理 Cost unit 成本单元 Costing 成本核算 Countermeasure 防范措施 Cracker 骇客 CRAMM CRAMM（英国中央计算机与电信局行风险分析和管理的方法。

100个最流行的管理词汇国内外最先进的管理理念和实战经验词汇营销篇∙4C营销理论（The Marketing Theory of 4Cs）∙4R营销理论（The Marketing Theory of 4Rs）∙4P营销理论（The Marketing Theory of 4Ps）∙感性营销（Sensibility Marketing）∙利基营销（Niche Marketing）∙交叉营销（Cross Marketing）∙知识营销（Knowledge Marketing）∙文化营销（Cultural Marketing）∙服务营销(Services Marketing)∙体验营销(Experience Marketing)∙定制营销(Customization Marketing)∙色彩营销（Color Marketing）∙绿色营销(Green Marketing)∙关系营销(Relationship Marketing)∙合作营销(The Co Marketing Solution)∙伙伴营销(Partnership Marketing)∙一对一营销(One-to-One Marketing)∙差异化营销(Difference Marketing)∙大市场营销（Big Marketing）∙个性化营销(Personalization Marketing)∙堡垒式营销（Formalization Marketing）∙数据库营销（Data base Marketing）∙服务分销策略（Services Distribution Strategy）∙服务促销策略（Services Sales Promotion Strategy）∙整合营销传播（Integrated Marketing Communications, IMC)∙水坝式经营（Dam Operation）∙战略营销联盟(Strategic Marketing Union)∙网络数据库营销（Internet Data base Marketing）∙“整时营销” 与“晚盈利” （Profit by Timing Marketing and Lag Profit Marketing)管理篇∙目标管理（Management by Objectives, MBO），现在这个缩写也常用于代称“管∙收购”（Management Buy Out）∙标杆瞄准（Benchmarking)∙开明管理（Open Management）∙宽容管理（Allowance Management）∙危机管理（Crisis Management）∙标杆管理（Benchmarking Management）∙人格管理（Character Management）∙品牌管理（Brand Management）∙变革管理（Change Management）∙沟通管理（Communication Management）∙走动管理（Management by Walking Around，MBWA）∙价值管理（Value Management）∙钩稽管理（Innovation and Practice Management）∙能本管理(Capacity Core Management)∙绩效管理（Managing For Performance）∙赋权管理（Delegation Management）∙灵捷管理（Celerity Management）∙物流管理(Logistics Management/Physical Distribution ) (Physical Distribution为传统意义上的物流)∙知识管理（Knowledge Management）∙时间管理（Time-Management）∙互动管理（Interactive Management）∙T型管理(T Management)∙预算管理（Budget Management）∙末日管理（End Management）∙柔性管理(Soft Management)∙例外管理（Exception Management）∙K型管理(K Management)∙EVA管理(Economic Value Added, EVA)∙5S管理法（5S ：Seiri、Seiten、Seigo、Seiketsu、Shitsuke）∙零缺陷管理（Zero Defects）∙一分钟管理（One Minute Management）∙供应链管理（Supply Chain Management, SCM）∙客户关系管理（Customer Relationship Management，CRM）∙产品数据管理(Product Data Management, PDM)∙过程质量管理法（Process of Quality Management）∙管理驾驶舱（Cockpit of Management）∙OEC管理法(Over All Every Control and Clear)∙数字化管理(Digital Management)∙海豚式管理(Management as Porpoise)∙丰田式管理（Toyota- Management）∙跨文化管理（Span-Culture Management）∙蚂蚁式管理（Style of Ant Management）∙购销比价管理（Purchase by Grade Management）∙企业内容管理（Enterprise Content Management）∙企业健康管理（Health of Enterprise Management）∙薪酬外包管理（Salary Episodic Management）∙戴明的质量管理(William Edwards Dem’s Quality Management) ∙六西格玛管理法(Six Sigma)∙倒金字塔管理（Handstand Pyramidal Management）∙变形虫式管理(Amoeba Management)∙精益管理(Lean Management)∙法商管理(Law and Business Management)[编辑]定律篇∙木桶定律（Cannikin Law）∙墨菲定律(Moffe's Law)∙羊群效应（Sheep-Flock Effect）∙帕金森定律（Parkinson's Law）∙华盛顿合作定律(Washington Company Law)∙手表定律（Watch Law）∙蘑菇定律（Mushroom Law）∙鲇鱼效应（Weever Effect）∙飞轮效应（Flywheel Effect）∙光环效应（Halo Effect）∙马太效应（Matthew Effect）∙蝴蝶效应（Butterfly Effect）∙多米诺效应（Domicile Effect）∙皮格马利翁效应（Pygmalion Effect）∙彼德原理(The Peter Principle)∙破窗理论（Break Pane Law）∙路径依赖（Path Dependence）∙奥卡姆剃刀（Occam's Razor）∙博弈论(Game Theory)∙定位法则（Orientation Law）∙80/20原理（80/20 Law）∙X理论-Y理论（Theory X- Theory Y）∙超Y理论（Exceed theory Y）∙人本管理（Humanistic Management）[编辑]综合篇∙7S模型（Principle of 7S）∙ABC分析法（ABC-Analysis）∙SWOT分析(SWOT Analysis)∙波士顿矩阵法（Boston Matrix Analysis）∙新7S原则(Principle of New 7S)∙PDCA循环（PDCA Cyc）∙平衡记分卡(Balanced Score Card)∙品管圈（Quality Control Circle，QCC）∙零库存（In-Time Inventory）∙顾客份额（Constituency Share）∙业务流程重组(Business Process Reengineer)∙动态薪酬（Dynamic Salary）∙管理审计（Managed Audit）∙管理层收购（Management Buy-out）∙逆向供应链(Reverse Supply Chain)∙宽带薪酬设计（Broad Band Salary Design）∙员工持股计划（Employee Stock Ownership Plan，ESOP）∙人力资源外包（Epiboly HR）∙360度绩效反馈(360-Degree Performance Feedback)∙人力资源价值链（Human Resource Value Chain）∙柯氏模式（Kirkpatrick Model）∙归因模型(Attribution Model)∙期望模型（Expectancy Model）∙五力模型(The Five-force Model)∙安东尼模型（Anthony Model）∙CS经营战略（Customer Satisfaction）∙532绩效考核模型（532 Performance Appraisal Model）∙101℃理论（101℃Theory）∙双因素激励理论（Dual Stimulant Theory）∙注意力经济（The Economy of Attention）∙灵捷竞争（Adroitly Compete）∙德尔菲法（Delphi Technique）∙执行力(Execution)∙领导力(Leadership)∙学习力（Learning Capacity）∙企业教练（Corporate Coach）∙首席知识官（Chief Knowledge Officer）∙第五级领导者（Fifth Rank Leader）∙智力资本（Intellect Capital）∙智能资本(Intellectual Capital)∙高情商团队（High EQ Team）∙学习型组织（Learning Organization）∙知识型企业（Knowledge Enterprise）∙高智商企业（Knowledge-Intensive Enterprise）∙灵捷组织（Adroitly Organization）∙虚拟企业（Virtual Enterprise，VE）。

ITIL 术语对照表ITIL术语英汉对照English 中文术语Accounting 会计Activity Based Costing 作业成本法Application Sizing 应用选型Asset Management 资产管理Assets 资产Audit 审计Authorization 授权Availability 可用性Availability Management 可用性管理Budgeting 预算Business Capacity Management 业务能力管理Business Impact Analysis 业务影响分析Business Process 业务流程Call 呼叫Capacity Database, CDB 能力数据库，CDBCapacity Management 能力管理Capacity Planning 能力规划Category 类别CCTA Risk Analysis and Management Method, CRAMM CCTA风险分析和管理方法,CRAMMCentral Service Desk 集中式服务台Change 变更Change Advisory Board, CAB 变更顾问委员会，CABChange Management 变更管理Charging 收费CI Level 配置项级别Classification 区分Component Failure Impact Analysis, CFIA 组件故障影响分析,CFIA Confidentiality 机密性Configuration Baseline 配置基线Configuration Item, CI 配置项,CIConfiguration Management 配置管理Configuration Management Database, CMDB 配置管理数据库，CMDB Cost Plus 成本加成Customer 客户Definitive Hardware Store, DHS 备件库,DHSDefinitive Software Library, DSL 最终软件库,DSLDemand Management 需求管理Deming Circle 戴明环Disaster 灾难Downtime 宕机时间Elapsed time 耗时Emergency Fix/Release 紧急修复/发布Error Control 错误控制Escalation 升级Evaluation 评估Expert Service Desk 专家级服务台Fault, Failure 故障Fault Tree Analysis, FTA 故障树分析,FTAFinancial Management for IT Services IT服务财务管理First Line Support 一线支持Forward Schedule of Changes, FSC 变更进度计划表,FSC Full Release 完整发布Functional Escalation 职能升级Going Rate 现行费率Gradual Recovery, Cold Stand-By 逐步恢复，冷备Hierarchical Escalation 层次升级Identification of CI 配置项(CI)识别Immediate Recovery, Hot Stand-By 快速恢复，热备Impact 影响Incident 突发事件Incident Management 突发事件管理Integrity 完整性Intermediate Recovery 中速恢复Service Interruption 服务中断IT Infrastructure IT基础设施/IT基础架构IT Service IT服务IT Service Continuity Management IT服务连续性管理IT Service Management IT服务管理Known Error 已知错误Local (distributed) Service Desk 本地(分布式)服务台Maintainability 可维护性Management 管理Market Price 市场价格Mean Time Between Failures, MTBF 平均无故障时间，MTBF Mean Time To Repair, MTTR 平均修复时间，MTTR Modeling 建模Monitoring 监控Notional Charging 名义收费Operational Process 操作流程Operational Level Agreement, OLA 操作级别协议,OLA Package Release 组包发布Performance Management 绩效管理，性能管理Post Implementation Review, PIR 实施后评估,PIR Priority 优先级Proactive Problem Management 主动问题管理Problem 问题Problem Control 问题控制Problem Management 问题管理Procedure 步骤/过程Process 流程Process Manager 流程经理Quality Assurance 质量保证Quality Control 质量控制Reciprocal Arrangement 互惠协议Recovery 恢复Release Management 发布管理Release Policy 发布策略Release Unit 发布单元Reliability 可靠性Request for Change, RFC 变更请求，RFC Resilience 柔性Resource Capacity Management 资源能力管理Restoration of Service 服务恢复Review 评估Risk Assessment 风险评估Rollout 上线Second Line Support 二线支持Security 安全Security Awareness 安全意识Security Incidents 安全事件Security Level 安全级别Security Management 安全管理Service Capacity Management 服务能力管理Service Catalogue 服务目录Service Desk 服务台Service Improvement Plan Program, SIP 服务改进计划,SIP 服务改进计划，是作为一个项目来实施的，它明确了与改进IT服务有关的活动、实施步骤以及里程碑式的标志内容Service Level 服务级别Service Level Agreement, SLA 服务级别协议，SLAService Level Management 服务级别管理Service Level Requirements 服务级别需求, 服务级别需求，是有关客户业务需求的详细的定义，它通常作为设计服务和制定服务级别协议的一个蓝本Service Request 服务请求Service Window 服务时段Serviceability 可服务性Skilled Service Desk 高技能服务台Release 发布Status 状态System Outage Analysis, SOA 系统故障分析，SOAThird Line Support 三线支持Threat 威胁Tuning 调整Underpinning Contract 支持合同Unskilled Service Desk 低技能服务台Urgency 紧急度Urgent Change 紧急变更Verification 核实/验证Virtual Service Desk 虚拟服务台Vulnerability 脆弱性Workaround 变通方案附录 IV IT 服务管理术语表(英汉对照)10英文术语中文术语Absorbed Overhead 已分摊间接费用 Absorption costing 吸收成本法Action lists 行动列表Alert 告警Alert phase 告警阶段Allocated cost 可直接分配成本 Application 应用，应用系统Application Service Provider 应用服务提供商 Application Sizing 应用选型Apportioned cost 待分摊间接成本 Asset 资产Asynchronous/synchronous 异步/同步 Audit 审计Audit for Compliance 符合性审计 Automatic Call Distribution 自动呼叫转发Availability 可用性Availablity Management 可用性管理 Back-out Plan 回撤计划Balanced Scorecard 平衡记分卡Baseline 基线Baseline Security 安全基线Baselining 基准制定BS7799 英国标准协会开发的信息安全管理标准 Budgeting 预算Build 构建Business Capacity Management 业务能力管理 Business function 业务职能Business process 业务流程Business recovery objective 业务恢复目标 Business recovery plan framework 业务恢复计划框架 Business recovery plans 业务恢复计划 Business recovery team 业务恢复小组 Business units 业务单元Call Center 呼叫中心Capacity Maturith Model 能力成熟度模型 Capacity Management 能力管理Capacity Management Database 能力管理数据库Capital costs 资本成本Capital investment appraisal 资本投资评估 Capitalization 资本化Categorization 归类Category 类别，分类Change 变更Change Advisory Board 变更顾问委员会(CAB) Change authority 变更审批小组Change control 变更控制Change document 变更文档Change history 变更轨迹Change log 变更日志Change management 变更管理Change record 变更记录Charging 收费CI Type 配置项类型Classification 分类Closure 终止Cold stand-by 冷支持Command, control and communications命令、控制和沟通Compliance 符合性Computer-Aided systems Engineering计算机辅助系统工程(CASE)Configuration baseline 配置基线Configuration control 配置控制Configuration documentation 配置文档 Configuration identification 配置识别Configuration item(CI) 配置项(CI) Configuration Management 配置管理Configuration Management tool 配置管理工具 Configuration Management Database(CMDB)配置管理数据库(CMDB)Configuration Management plan 配置管理计划 Configuration structure 配置结构Contingency Planning 应急计划Cost 成本Cost effectiveness 成本效益Cost management 成本管理Cost unit 成本单元Costing 成本核算Countermeasure 防范措施Crisis management 危机管理Customer 客户Customer Relationship Management客户关系管理(CRM)Data transfer time 数据传输时间Definitive Hardware Store 最终硬件库(DHS) Definitive Software Library 最终软件库(DSL) Delta Release Delta发布，增量发布Dependency 依赖性Depreciation 折旧Differential charging 差别定价Direct cost 直接成本Disaster recovery planning 灾难恢复计划 Discounted cash flow 贴现现金流量(DCF) Discounting 折扣Disk cache controller 磁盘高速缓存控制器 Downtime 停机时间Duplex (full and half) 双工(全双工或半双工) Echoing 响应Elements of cost 成本要素End-user 最终用户Environment 环境Expert User 专家用户 External Target 外部目标 Financial year 财政年度 First time fix rate 首次修复率 Forward Schedule of Changes 变更进度计划表Full cost 全部成本Full Release 全发布 Gateway 网关Gradual Recovery 逐步恢复 Hard charging 实收费用 Hard fault 硬故障Help Desk 帮助台Host 主机Hot stand-by 热支持 ICT 信息和通讯技术 Identification 标识Immediate Recovery 紧急恢复 Impact 影响度Impact analysis 影响分析 Impact code 影响代码Impact scenario 影响说明Incident 事故Incident Control 事故控制Indirect cost 间接成本Informed Customer 效益保证人Interface 接口，界面Intermediate Recovery 中期恢复Internal target 内部目标Invocation (of business recoveryplans)(业务恢复计划)启动Invocation (of stand-by arrangements)(支持方案)启动Invocation and recovery phase 启动和恢复阶段 IT Accounting IT 核算IT Infrastructure IT 基础架构，IT 基础设施 IT Infrastructure Library (ITIL) 信息技术基础架构库 IT service IT 服务IT Service Continuity Management IT 服务持续性管理 IT service provider IT 服务提供商(方) Key Performance Indicator 关键绩效指标Known Error 知名错误Latency 延迟Life-cycle 生命周期Logical I/O 逻辑输入/输出Marginal Cost 边际成本Maturity level/Milestone 成熟度/里程碑 Metric 指标Operational Costs 运作成本Operational Level Agreement (OLA) 运作级别协议(OLA)Opportunity cost (or true cost) 机会成本(或真实成本)Outsourcing 外包Overheads 间接费用Ownership 所有权Page fault 页面中断Paging 页面调度Pain Factor 痛苦指数Percentage utilization 利用率Performance 品质，绩效，性能 Phantom line error 虚假线路错误Physical I/O 物理输入/输出Prime cost 主要成本PRINCE2 英国商务部开发的一种项目管理方法Priority 优先级Problem 问题Problem Management 问题管理 Procedure 程序Process 流程Process Control 流程控制Program 方案Queuing time 排队时间RAID 冗余阵列磁盘机Reference data 参考数据 Release 发布Remote fixes 远程修复Request for change (RFC) 变更请求(RFC)Resolution 决议Resource cost 资源成本Resource profile 资源配置 Resources 资源配置Return to normal phase 恢复正常阶段 Risk 风险Risk Analysis 风险分析Risk Management 风险管理 Risk reduction 风险降低措施Role 角色Security Management 安全管理 Security Manager 安全经理 Security Officer 安全官Seek time 寻道时间Segregation of duties 职责划分 Self-insurance 自我保险Services 服务Service achievement 服务成果 Service Catalogue 服务目录 Service Delivery 服务提供 Service Desk 服务台Service Level 服务级别Service Level Agreement(SLA) 服务级别协议Service Level Management(SLM) 服务级别管理Service Management 服务管理 Service Provider 服务提供商(方) Service quality plan 服务质量计划 Service Request 服务请求Services 服务Service Support 服务支持Severity Code 程度代码Simulation Modeling 仿真建模 Soft fault 软故障Software Configuration Item(SCI) 软件配置项Software Environment 软件环境 Software Library 软件库Software Work Unit 软件工作单元 Standard Cost 标准成本Standard Costing 标准成本法 Stand-by arrangements 备用方案 Storage occupancy 存储占用率 Super user 超级用户Surcharging 附加费Swapping 交换System 系统Terminal emulation 终端仿真软件 Terminal I/O 终端输入/输出 Third-party supplier 第三方供应商 Threat 威胁Total Cost Of Ownership (TCO) 总体拥有成本Tree structures 树形结构Unabsorbed overhead 未分摊间接费用 Underpinning contract 支持合同Unit costs 单位成本 Urgency 紧急度User 用户Utility cost centre (UCC) 效用成本中心(UCC)Variance analysis 差异分析 Version 版本Version Identifier 版本标识符 Virtual memory system 虚拟内存系统Vulnerability 弱点Warm stand-by 暖支持 Waterline 底线Work-around 应急措施 Workloads 工作量service outages 服务中断Release and Deployment发布与部署 risk profile 风险预测Stakeholder 项目干系人。