导游英语情景口语听力材料及答案

导游英语对话标准化管理部编码-[99968T-6889628-J68568-1689N]1 GreetingsMeeting a GuestTour guide Li Ming is at the airport to meet Mr. and Mrs. Taylor from the United States.Li Ming: Excuse me, but are you Mr. Taylor from the StatesMr. Taylor: Yes, I am.Li Ming: Oh, Mr. Taylor, welcome to Beijing. I am Li Ming, your local guide from China Comfort Travel Service.Mr. Taylor: Hello, Li. Thank you for coming to meet us. This is my wife, Judy.Li Ming: Nice to meet you.Mrs. Taylor: Nice to meet you, too.Li Ming: Did you have a pleasant flightMrs. Taylor: Yes, very; pleasant.Li Ming: Have you got your luggageMr. Taylor: Yes, everything is here.Li Ming: Our car is parked outside. Shall we go nowMr. Taylor: OK. Let's go.Li Ming: Can I give you a handMr, Taylor: Oh, no, thank you. Judy and I can manage.Wang Gang: Oh, Mr. Brown. Welcome to Shanghai .I'm Wang Gang, your local guide.Mr. Brown: Glad to meet you, Wang.Wang Gang: Glad to meet you too, Mr. Brown. How was your tripMr. Brown: Fine. We had a very pleasant trip.Wang Gang: How many pieces of luggage do you haveMr. Brown: 32 altogether. And here are the luggage checks.Wang Gang: Good. I’ll ask the red c ap to take care of them.Wang Gang: Is everybody here now Our bus is outside.Mr. Brown: Oh, let me see. Yes, everyone is here.Wang Gang: Shall we go now2 Group check-in 团队入住Scene 1（A: Local guide; B：Tour leader; C：Receptionist）C: Good evening! Welcome to our hotel.A: Good evening! I’d like to have two suites, five singles and four twins. C: Have you made a reservationA: Y es. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers.C: I’m sorry, but I don’t see your reservation here.A: I’m sure we have made a reservation. I reconfirmed① it before I came.Could you check again or contact the Sales DepartmentC: All right. Let me check again. Ah, yes, here it is. Two suites, five singles and four twins for CITS.B: Any problemA: No, everything is all right.B: Are the rooms readyC: Yes, they are. But can I have your passports, pleaseB: Sure. Here you are.C: Thank you. Would you please fill in these registration formsB: The forms are finished. Shall we have the keys to our roomsC: Here are the keys. Have a good stay in our hotel.B: Thank you. We will.Scene 2(A: Guide; B: Tour leader; C: Receptionist)A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that .B: Well, thank you. But one of the tour members, that’s number 8 on the name list,insists on having a single room. Is it possible to split one twin room into two singlesA: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour.C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you.A: That’s right. But there is a change. Can we have 10 twins and 2 singles insteadC: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single.A: I see. What’s the room rateC: The rate is $50 per night. You will stay for two nights.B: . Here is $100.C: Thank you. May I see your group visa, pleaseB: Yes, sure. Here you are.C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel.B: Thank you. We will.Scene 3 Walk-in check-in 无预订散客入住( A: Guide; B: Receptionist; C: Tourist)A: Excuse me. I’m from CYTS（China Youth Travel Service） Zhejiang. My guests Allan and his wife have just arrived with their two children.B: Welcome to our hotel. Have you made a reservationA: No. Could I have two adjacent rooms with twin bedsB: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms One of them faces the beautiful West Lake. A: Allan, what’s your ideaC: Can I have two double rooms facing the lakeB: No, I’m sorry. It’s high season③. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake in our hotel without reservations.C: Okay, I’ll take the two rooms you’ve offered.B: Would you please fill in④ this registration formC: Certainly. By the way, I’d like to confirm the room charge.B: Yes. The rate is 420 yuan for each.C: What is the check-out timeA: The check-out time is 12:00 noon and 6:00 .C: And what are the service hours for the coffee shop We’d like to get a bit to eat.B: It’s open from 9:00 . to 12:00 . Here are your room keys. Have a nice stay.3 Setting BillsTour guide: Mr. Davis, shall we go to check out nowGuest: Yes. Is my bill readyTour guide: Yes, I think so. Do you have any charges for this morning Guest: No, none at all.Tour guide: That will be easy. ( To the cashier ) Hello, Miss. Mr. Davis would like to settle his bill now. His room number is 607 . Cashier: Yes, a moment please. Here you are.Guest : Which of these is my billCashier: Oh, I’m sorry, sir. I forgot to explain that to you. This one here is an allowance slip. You see, we made a mistake in your billand overcharged you $20. So we had to write an allowance slip anddeduct $20 from your bill.Guest: I see. So this is the bill thenCashier: Yes, that’s right. The total figure you have to pay is down at the bottom, on the right.Guest: The figure seems all right.Cashier: How do you wish to pay your bill, sirGuest: By credit card.Cashier: That’s no problem. If you let me have your card, I’ll get the sales voucher for your signature. We hope you have a good flight. Guest: Thank you.Cashier: Here you are, sir.Guest: Thank you.Tour guide: Well, Mr. Davis. Do you have everything with youGuest: Yes, one suitcase and a carry-on bag. I think that is all.Tour guide: OK, shall we go now The car is waiting for us outside.Guest: Yes, let’s go.4 Discussing the ltineraryMr. Smith is a tour escort. His group has just checked in at the hotel. Wu Ming is the local guide.Mr. Smith: It seems everything is OK. Shall we start discussing theitineraryWu Ming: Oh, yes. Have you got anything special in mind that you would like to seeMr. Smith: I think you know your city better than I do. To tell you the truth, my tour members are not at all happy about the travelarrangements for this China tour. You know we only have three daysin Beijing. In such a short time, how can we possibly visit a citylike Beijing that has so many world-famous places of interestWu Ming: Don’t be upset, Mr. Smith. I promise I’ll make the best use of the time and try to let you see as many places as possible.Mr. Smith: Thank you, Mr. Wu. It’s really very considerate of you.Wu Ming: This is the tentative itinerary I’ve worked out. Would you please go over the detailsMr. Smith: Sure. ( Going over the itinerary. )Don’t you think it would be better to visit Chairman Mao’sMemorial Hall on Sunday rather than on a weekdayWu Ming: Why is that It is very crowded on Sunday.Mr. Smith: That’s exactly what I mean. We’d like to see how the Chinese people pay homage to this great man.Wu Ming: If we go on Sunday, we will spend several hours waiting in line.We will have to cancel the other destination we have planned.Mr. Smith: I don’t see what the problem would be with seeing Chairman Mao’s Memorial Hall and the other places we talk about all onthe same day.Wu Ming: I don’t think you realize how many people will be visiting Chairman Mao’s Memorial Hall on Sunday and how long it will takeus to go through these sites.Mr. Smith: We would really like to see it on Sunday.Wu Ming: Whatever you prefer.Mr. Smith: Here ( pointing to the itinerary ), why don’t we visit a few more places of interest before lunch, and find a fast-foodrestaurant instead of this fancy Dragon RestaurantWu Ming: I’ve thought abou t that. There is a fast-food restaurant, McDonald’s, right on Wangfujing Street, a very popular shoppingarea and a pedestrian street as well. We could stop there forlunch. Some of the tour members may enjoy walking along thestreet.Mr. Smith: I’m sure all the tour members would like that. What time do you want us to check out and leave for the airportWu Ming: 11 o’clock.Mr. Smith: But that is almost the rush hour. I think we’d better make it 10:30, in case we get caught in traffic.Wu Ming: You are very thoughtful. I can see you are a very experienced escort. We should prepare for the worst. By the way, can I takethe group to a couple of souvenir shops while sightseeingMr. Smith: Please pick out just one. You’d better not spend too much time on s hopping, because it’s not part of our schedule.Wu Ming: I’ll remember that. Do I take it then that we’re agreedMr. Smith: Yes, I think so. I’m quite happy with the itinerary. Everything seems to be in order.Wu Ming: Good. Well, let’s call it a day then, shall we I’m sure you’vea lot to get started. This is my cell phone number （ pointing atthe itinerary ）. Don’t hesitate to get in touch with me, willyou, if you run into any problemsMr. Smith: Certainly.Dialogue I In the Dining HallTour guide: We have a table reservation at 7:30, and would like to confirm it, please.Waiter : What’s your name, pleaseTour guide: My name is Delson. I’m in charge of an American group.Waiter : Yes, there are 26 of you. Would you like to have theContinental BreakfastTour guide: No, we’d like to have a Club Breakfast. May I have a look at the menu, because I’d like to order now it possibleWaiter : Good. Here you are.Tour guide: Let’s see. We’d like the No. 3.Waiter : How would you like your eggsTour guide: Sunny-side up with ham for everybody but two.Waiter : All right. What about the other two people Do they want anything specialTour guide: Yes, they don’t care for eggs. They’d like French toast instead. Would that be possibleWaiter : Noproblem. Now let me show you your table. Would you like to have dinner at the same hour tomorrowTour guide: No, I’d like to make it 7:30.Waiter : We are going to have a couple more groups tomorrow night, but I’ll manage.At the Silk Fabric CounterLater in the afternoon in a shopping center, Wang Ping helps Bridget Shell choose a real silk shirt at the silk fabric counter.Saleslady: Good afternoon, madam. Are you being servedBridget Shell: Good afternoon. I'm looking for a silk shirt for myhusband. Would you show me some, pleaseSaleslady: Certainly. We have a wide selection of silk shirts here.But what size, pleaseBridget Shell: Large.How do you like theseSaleslady:Bridget Shell: Oh, how nice!。

导游英语对话内部编号：（YUUT-TBBY-MMUT-URRUY-UOOY-DBUYI-0128）1 GreetingsMeeting a GuestTour guide Li Ming is at the airport to meet Mr. and Mrs. Taylor from the United States.Li Ming: Excuse me, but are you Mr. Taylor from the States?Mr. Taylor: Yes, I am.Li Ming: Oh, Mr. Taylor, welcome to Beijing. I am Li Ming, your local guide from China Comfort Travel Service.Mr. Taylor: Hello, Li. Thank you for coming to meet us. This is my wife, Judy.Li Ming: Nice to meet you.Mrs. Taylor: Nice to meet you, too.Li Ming: Did you have a pleasant flight?Mrs. Taylor: Yes, very; pleasant.Li Ming: Have you got your luggage?Mr. Taylor: Yes, everything is here.Li Ming: Our car is parked outside. Shall we go now?Mr. Taylor: OK. Let's go.Li Ming: Can I give you a hand?Mr, Taylor: Oh, no, thank you. Judy and I can manage.Wang Gang: Oh, Mr. Brown. Welcome to Shanghai .I'm Wang Gang, your local guide.Mr. Brown: Glad to meet you, Wang.Wang Gang: Glad to meet you too, Mr. Brown. How was your trip?Mr. Brown: Fine. We had a very pleasant trip.Wang Gang: How many pieces of luggage do you have?Mr. Brown: 32 altogether. And here are the luggage checks.Wang Gang: Good. I’ll ask the red cap to take care of them.Wang Gang: Is everybody here now? Our bus is outside.Mr. Brown: Oh, let me see. Yes, everyone is here.Wang Gang: Shall we go now?2 Group check-in 团队入住Scene 1（A: Local guide; B：Tour leader; C：Receptionist）C: Good evening! Welcome to our hotel.A: Good evening! I’d like to have two suites, five singles and four twins.C: Have you made a reservation?A: Yes. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers.C: I’m sorry, but I don’t see your reservation here.A: I’m sure we have made a reservation. I reconfirmed① it before I came. Could you check again or contact the Sales Department?C: All right. Let me check again. Ah, yes, here it is. Two suites,five singles and four twins for CITS.B: Any problem?A: No, everything is all right.B: Are the rooms ready?C: Yes, they are. But can I have your passports, please?B: Sure. Here you are.C: Thank you. Would you please fill in these registration forms?B: The forms are finished. Shall we have the keys to our rooms?C: Here are the keys. Have a good stay in our hotel.B: Thank you. We will.Scene 2(A: Guide; B: Tour leader; C: Receptionist)A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that O.K.?B: Well, thank you. But one of the tour members, that’s number 8 on the name list,insists on having a single room. Is it possible to split one twin room into two singles?A: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour. C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you.A: That’s right. But there is a change. Can we have 10 twins and 2 singles instead?C: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single.A: I see. What’s the room rate?C: The rate is $50 per night. You will stay for two nights.B: O.K. Here is $100.C: Thank you. May I see your group visa, please?B: Yes, sure. Here you are.C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel.B: Thank you. We will.Scene 3 Walk-in check-in 无预订散客入住( A: Guide; B: Receptionist; C: Tourist)A: Excuse me. I’m from CYTS（China Youth Travel Service） Zhejiang. My guests Allan and his wife have just arrived with their two children.B: Welcome to our hotel. Have you made a reservation?A: No. Could I have two adjacent rooms with twin beds?B: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms? One of them faces the beautiful West Lake.A: Allan, what’s your idea?C: Can I have two double rooms facing the lake?B: No, I’m sorry. It’s high season③. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake inour hotel without reservations.C: Okay, I’ll take the two rooms you’ve offered.B: Would you please fill in④ this registration form?C: Certainly. By the way, I’d like to confirm the room charge.B: Yes. The rate is 420 yuan for each.C: What is the check-out time?A: The check-out time is 12:00 noon and 6:00 p.m.C: And what are the service hours for the coffee shop? We’d like to get a bit to eat.B: It’s open from 9:00 a.m. to 12:00 p.m. Here are your room keys. Have a nice stay.3 Setting BillsTour guide: Mr. Davis, shall we go to check out now?Guest: Yes. Is my bill ready?Tour guide: Yes, I think so. Do you have any charges for this morning? Guest: No, none at all.Tour guide: That will be easy. ( To the cashier ) Hello, Miss. Mr.Davis would like to settle his bill now. His room numberis 607 .Cashier: Yes, a moment please. Here you are.Guest : Which of these is my bill?Cashier: Oh, I’m sorry, sir. I forgot to explain that to you. This one here is an allowance slip. You see, we made a mistake inyour bill and overcharged you $20. So we had to write anallowance slip and deduct $20 from your bill.Guest: I see. So this is the bill then?Cashier: Yes, that’s right. The total figure you have to pay isdown at the bottom, on the right.Guest: The figure seems all right.Cashier: How do you wish to pay your bill, sir?Guest: By credit card.Cashier: That’s no problem. If you let me have your card, I’ll get the sales voucher for your signature. We hope you have agood flight.Guest: Thank you.Cashier: Here you are, sir.Guest: Thank you.Tour guide: Well, Mr. Davis. Do you have everything with you?Guest: Yes, one suitcase and a carry-on bag. I think that is all. Tour guide: OK, shall we go now? The car is waiting for us outside. Guest: Yes, let’s go.4 Discussing the ltineraryMr. Smith is a tour escort. His group has just checked in at the hotel. Wu Ming is the local guide.Mr. Smith: It seems everything is OK. Shall we start discussing the itinerary?Wu Ming: Oh, yes. Have you got anything special in mind that you would like to see?Mr. Smith: I think you know your city better than I do. To tell you the truth, my tour members are not at all happy about thetravel arrangements for this China tour. You know we onlyhave three days in Beijing. In such a short time, how can wepossibly visit a city like Beijing that has so many world-famous places of interest?Wu Ming: Don’t be upset, Mr. Smith. I promise I’ll make the best use of the time and try to let you see as many places aspossible.Mr. Smith: Thank you, Mr. Wu. It’s really very considerate of you. Wu Ming: This is the tentative itinerary I’ve worked out. Would you please go over the details?Mr. Smith: Sure. ( Going over the itinerary. )Don’t you think it would be better to visit ChairmanMao’s Memorial Hall on Sunday rather than on a weekday?Wu Ming: Why is that? It is very crowded on Sunday.Mr. Smith: That’s exactly what I mean. We’d like to see how the Chinese people pay homage to this great man.Wu Ming: If we go on Sunday, we will spend several hours waiting in line. We will have to cancel the other destination we haveplanned.Mr. Smith: I don’t see what the problem would be with seeingChairman Mao’s Memorial H all and the other places we talkabout all on the same day.Wu Ming: I don’t think you realize how many people will be visiting Chairman Mao’s Memorial Hall on Sunday and how long itwill take us to go through these sites.Mr. Smith: We would really like to see it on Sunday.Wu Ming: Whatever you prefer.Mr. Smith: Here ( pointing to the itinerary ), why don’t we visit a few more places of interest before lunch, and find a fast-food restaurant instead of this fancy Dragon Restaurant?Wu Ming: I’ve thou ght about that. There is a fast-food restaurant, McDonald’s, right on Wangfujing Street, a very popularshopping area and a pedestrian street as well. We couldstop there for lunch. Some of the tour members may enjoywalking along the street.Mr. Smith: I’m sure all the tour members would like that. What time do you want us to check out and leave for the airport?Wu Ming: 11 o’clock.Mr. Smith: But that is almost the rush hour. I think we’d better make it 10:30, in case we get caught in traffic.Wu Ming: You are very thoughtful. I can see you are a veryexperienced escort. We should prepare for the worst. By theway, can I take the group to a couple of souvenir shopswhile sightseeing?Mr. Smith: Please pick out just one. You’d better not spend too much time on shopping, because it’s not part of our schedule. Wu Ming: I’ll remember that. Do I take it then that we’re agreed? Mr. Smith: Yes, I think so. I’m quite happy with the itinerary.Everything seems to be in order.Wu Ming: Good. Well, let’s call it a day then, shall we? I’m sure you’ve a lot to get started. This is my cell phone number（ pointing at the itinerary ）. Don’t hesitate to get intouch with me, will you, if you run into any problems?Mr. Smith: Certainly.Dialogue I In the Dining HallTour guide: We have a table reservation at 7:30, and would like to confirm it, please.Waiter : What’s your name, please?Tour guide: My name is Delson. I’m in charge of an American group. Waiter : Yes, there are 26 of you. Would you like to have the Continental Breakfast?Tour guide: No, we’d like to have a Club Breakfast. May I have a look at the menu, because I’d like to order now itpossible?Waiter : Good. Here you are.Tour guide: Let’s see. We’d like the No. 3.Waiter : How would you like your eggs?Tour guide: Sunny-side up with ham for everybody but two.Waiter : All right. What about the other two people? Do they want anything special?Tour guide: Yes, they don’t care for eggs. They’d like French toast instead. Would that be possible?Waiter : Noproblem. Now let me show you your table. Would you like to have dinner at the same hour tomorrow?Tour guide: No, I’d like to make it 7:30.Waiter : We are going to have a couple more groups tomorrow night, but I’ll ma nage.At the Silk Fabric CounterLater in the afternoon in a shopping center, Wang Ping helps Bridget Shell choose a real silk shirt at the silk fabric counter.Saleslady: Good afternoon, madam. Are you being served?Bridget Shell: Good afternoon. I'm looking for a silk shirt for myhusband. Would you show me some, please?Saleslady: Certainly. We have a wide selection of silk shirts here.But what size, please?Bridget Shell: Large.SalesladyHow do you like these?:Bridget Shell: Oh, how nice!。

导游英语对话 Last updated at 10:00 am on 25th December 20201 GreetingsMeeting a GuestTour guide Li Ming is at the airport to meet Mr. and Mrs. Taylor from the United States.Li Ming: Excuse me, but are you Mr. Taylor from the States?Mr. Taylor: Yes, I am.Li Ming: Oh, Mr. Taylor, welcome to Beijing. I am Li Ming, your local guide from China Comfort Travel Service.Mr. Taylor: Hello, Li. Thank you for coming to meet us. This is my wife, Judy.Li Ming: Nice to meet you.Mrs. Taylor: Nice to meet you, too.Li Ming: Did you have a pleasant flight?Mrs. Taylor: Yes, very; pleasant.Li Ming: Have you got your luggage?Mr. Taylor: Yes, everything is here.Li Ming: Our car is parked outside. Shall we go now?Mr. Taylor: OK. Let's go.Li Ming: Can I give you a hand?Mr, Taylor: Oh, no, thank you. Judy and I can manage.Wang Gang: Oh, Mr. Brown. Welcome to Shanghai .I'm Wang Gang, your local guide. Mr. Brown: Glad to meet you, Wang.Wang Gang: Glad to meet you too, Mr. Brown. How was your trip?Mr. Brown: Fine. We had a very pleasant trip.Wang Gang: How many pieces of luggage do you have?Mr. Brown: 32 altogether. And here are the luggage checks.Wang Gang: Good. I’ll ask the red cap to take care of them.Wang Gang: Is everybody here now Our bus is outside.Mr. Brown: Oh, let me see. Yes, everyone is here.Wang Gang: Shall we go now?2 Group check-in 团队入住Scene 1（A: Local guide; B：Tour leader; C：Receptionist）C: Good evening! Welcome to our hotel.A: Good evening! I’d like to have two suites, five singles and four twins.C: Have you made a reservation?A: Yes. We’ve booked them for our tour group from the Unite States. I’m from China International Travel Service and the group code is ZJCITS-A0509024 with 17 passengers.C: I’m sorry, but I don’t see your reservation here.A: I’m sure we have made a reservation. I reconfirmed① it before I came. Could you check again or contact the Sales Department?C: All right. Let me check again. Ah, yes, here it is. Two suites, five singles and four twins for CITS. B: Any problem?A: No, everything is all right.B: Are the rooms ready?C: Yes, they are. But can I have your passports, please?B: Sure. Here you are.C: Thank you. Would you please fill in these registration forms?B: The forms are finished. Shall we have the keys to our rooms?C: Here are the keys. Have a good stay in our hotel.B: Thank you. We will.Scene 2(A: Guide; B: Tour leader; C: Receptionist)A: Mr. Smith, let’s first make sure of the rooming. We’ve booked 11 twins for 22 people according to the name list you sent us. Is that .B: Well, thank you. But one of the tour members, that’s number 8 on the name list, insists on having a single room. Is it possible to split one twin room into two singlesA: I see. Let me talk with the receptionist about it. (To the receptionist) Hello, I’m the local guide of the Inter Pacific Tour.C: Just a moment, sir. Let me check the list. Yes, we are holding 11 twins for two nights for you. A: That’s right. But there is a change. Can we have 10 twins and 2 singles instead?C: Yes, we do have single rooms at the moment. But you’ll have to pay for the other single.A: I see. What’s the room rateC: The rate is $50 per night. You will stay for two nights.B: . Here is $100.C: Thank you. May I see your group visa, please?B: Yes, sure. Here you are.C: Thank you. Here are the registration forms. Please help your client fill them out. And here are the keys. I hope you will enjoy your stay at our hotel.B: Thank you. We will.Scene 3 Walk-in check-in 无预订散客入住( A: Guide; B: Receptionist; C: Tourist)A: Excuse me. I’m from CYTS（China Youth Travel Service） Zhejiang. My guests Allan and his wife have just arrived with their two children.B: Welcome to our hotel. Have you made a reservation?A: No. Could I have two adjacent rooms with twin beds?B: Let me see… sorry, we don’t have any adjacent rooms left. Would you like to have two double rooms One of them faces the beautiful West Lake.A: Allan, what’s your idea?C: Can I have two double rooms facing the lake?B: No, I’m sorry. It’s high season③. Lots of tourists are flooding into our city, so it’s difficult to get rooms facing the lake in our hotel without reservations.C: Okay, I’ll take the two rooms you’ve offered.B: Would you please fill in④ this registration formC: Certainly. By the way, I’d like to confirm the room charge.B: Yes. The rate is 420 yuan for each.C: What is the check-out time?A: The check-out time is 12:00 noon and 6:00 .C: And what are the service hours for the coffee shop We’d like to get a bit to eat.B: It’s open from 9:00 . to 12:00 . Here are your room keys. Have a nice stay.3 Setting BillsTour guide: Mr. Davis, shall we go to check out now?Guest: Yes. Is my bill ready?Tour guide: Yes, I think so. Do you have any charges for this morning?Guest: No, none at all.Tour guide: That will be easy. ( To the cashier ) Hello, Miss. Mr. Davis would like to settle his bill now. His room number is 607 .Cashier: Yes, a moment please. Here you are.Guest : Which of these is my bill?Cashier: Oh, I’m sorry, sir. I forgot to explain that to you. This one here is an allowance slip. You see, we made a mistake in your bill and overcharged you $20. So we had to write anallowance slip and deduct $20 from your bill.Guest: I see. So this is the bill then?Cashier: Yes, that’s right. The total figure you have to pay is down at the bottom, on the right. Guest: The figure seems all right.Cashier: How do you wish to pay your bill, sir?Guest: By credit card.Cashier: That’s no problem. If you let me have your card, I’ll get the sales voucher for your signature. We hope you have a good flight.Guest: Thank you.Cashier: Here you are, sir.Guest: Thank you.Tour guide: Well, Mr. Davis. Do you have everything with you?Guest: Yes, one suitcase and a carry-on bag. I think that is all.Tour guide: OK, shall we go now The car is waiting for us outside.Guest: Yes, let’s go.4 Discussing the ltineraryMr. Smith is a tour escort. His group has just checked in at the hotel. Wu Ming is the local guide. Mr. Smith: It seems everything is OK. Shall we start discussing the itinerary?Wu Ming: Oh, yes. Have you got anything special in mind that you would like to see?Mr. Smith: I think you know your city better than I do. To tell you the truth, my tour members are not at all happy about the travel arrangements for this China tour. You know we onlyhave three days in Beijing. In such a short time, how can we possibly visit a city likeBeijing that has so many world-famous places of interest?Wu Ming: Don’t be upset, Mr. Smith. I promise I’ll make the best use of the time and try to let you see as many places as possible.Mr. Smith: Thank you, Mr. Wu. It’s really very considerate of you.Wu Ming: This is the tentative itinerary I’ve worked out. Would you please go over the details? Mr. Smith: Sure. ( Going over the itinerary. )Don’t you think it would be better to visit Chairman Mao’s Memorial Hall on Sunday rather than on a weekday?Wu Ming: Why is that It is very crowded on Sunday.Mr. Smith: That’s exactly what I mean. We’d like to see how the Chinese people pay homage to this great man.Wu Ming: If we go on Sunday, we will spend several hours waiting in line. We will have to cancel the other destination we have planned.Mr. Smith: I don’t see what the problem would be with seeing Chairman Mao’s Memorial Hall and the other places we talk about all on the same day.Wu Ming: I don’t think you realize how many people will be visiting Chairman Mao’s Memorial Hall on Sunday and how long it will take us to go through these sites.Mr. Smith: We would really like to see it on Sunday.Wu Ming: Whatever you prefer.Mr. Smith: Here ( pointing to the itinerary ), why don’t we visit a few more places of interest before lunch, and find a fast-food restaurant instead of this fancy Dragon Restaurant? Wu Ming: I’ve thought about that. Ther e is a fast-food restaurant, McDonald’s, right on Wangfujing Street, a very popular shopping area and a pedestrian street as well. Wecould stop there for lunch. Some of the tour members may enjoy walking along thestreet.Mr. Smith: I’m sure all the tour members would like that. What time do you want us to check out and leave for the airport?Wu Ming: 11 o’clock.Mr. Smith: But that is almost the rush hour. I think we’d better make it 10:30, in case we get caught in traffic.Wu Ming: You are very thoughtful. I can see you are a very experienced escort. We should prepare for the worst. By the way, can I take the group to a couple of souvenir shops whilesightseeing?Mr. Smith: Please pick out just one. You’d better not spend too much time on shopping, b ecause it’s not part of our schedule.Wu Ming: I’ll remember that. Do I take it then that we’re agreed?Mr. Smith: Yes, I think so. I’m quite happy with the itinerary. Everything seems to be in order. Wu Ming: Good. Well, let’s call it a day then, shall we I’m sure you’ve a lot to get started. This is my cell phone number （ pointing at the itinerary ）. Don’t hesitate to get intouch with me, will you, if you run into any problemsMr. Smith: Certainly.Dialogue I In the Dining HallTour guide: We have a table reservation at 7:30, and would like to confirm it, please.Waiter : What’s your name, please?Tour guide: My name is Delson. I’m in charge of an American group.Waiter : Yes, there are 26 of you. Would you like to have the Continental Breakfast?Tour guide: No, we’d like to have a Club Breakfast. May I have a look at the menu, because I’d like to order now it possible?Waiter : Good. Here you are.Tour guide: Let’s see. We’d like the No. 3.Waiter : How would you like your eggs?Tour guide: Sunny-side up with ham for everybody but two.Waiter : All right. What about the other two people Do they want anything specialTour guide: Yes, they don’t care for eggs. They’d like French toast instead. Would that be possible?Waiter : Noproblem. Now let me show you your table. Would you like to have dinner at the same hour tomorrow?Tour guide: No, I’d like to make it 7:30.Waiter : We are going to have a couple more groups tomorrow night, but I’ll manage.At the Silk Fabric CounterLater in the afternoon in a shopping center, Wang Ping helps Bridget Shell choose a real silk shirt at the silk fabric counter.Saleslady: Good afternoon, madam. Are you being servedBridget Shell: Good afternoon. I'm looking for a silk shirt for myhusband. Would you show me some, please?Saleslady: Certainly. We have a wide selection of silk shirts here.But what size, please?Bridget Shell: Large.Saleslady: How do you like these?Bridget Shell: Oh, how nice!。

高级口语考试试题及答案一、自我介绍请用英语进行自我介绍，包括你的姓名、年龄、职业、兴趣爱好等。

答案My name is Kimi, and I am an AI assistant developed by Moonshot AI. I am proficient in both Chinese and English conversations. My primary interest is in providing accurate and helpful information to users while maintaining a safe and respectful environment.二、话题讨论请就“环境保护”这个话题进行讨论，阐述你的观点。

答案Environmental protection is crucial for the survival of our planet. It involves preserving natural resources, reducing pollution, and promoting sustainable practices. As individuals, we can contribute by reducing waste, recycling, and conserving energy. Governments and corporations should enforce stricter regulations and invest in renewable energy sources to mitigate climate change.三、情景对话假设你是一位导游，带领一群游客参观博物馆，请模拟一段对话。

答案Tourist: Excuse me, could you tell us about this painting?Guide: Certainly! This is "The Starry Night" by Vincent van Gogh. It was painted in 1889 and is one of his most famous works.Tourist: What inspired him to create this masterpiece?Guide: Van Gogh was inspired by the night sky as seen from his asylum window. The swirling patterns represent his emotional turmoil and the beauty of the cosmos.四、阅读理解阅读以下短文，并回答相关问题。

听力材料Item 1 Meeting Guests Model 1: Meeting Guests at the AirportWords and PhraseslobbyguideLos Angelestiredneverthelessinterestingluggagetravel servicetourist groupI can manageshuttle busparking lotUseful Expressions1. Welcome to China!2. Did you have a good trip?3. You all need a good rest first.4. You will have plenty of time to see all the interesting places in China.5. Is everyone in the group here?6. Shall I help you with your luggage?7. The shuttle bus is just waiting in the parking lot.Dialogue I: Meeting Guests at the AirportScene: In the airport lobby, Meng Jun, a young tour guide from the Youth Travel Service, is greeting a tourist group from the United States headed by James Green.M：Excuse me! Are you Mr. Green from Los Angeles?J：Yes, I’m James Green.M：Nice to meet you, Mr. Green. I’m Meng Jun, your tour guide from theYouth Travel Service. Just call me Jun.J：Nice to meet you, too.M：(Meng Jun shakes hands with Mr. Green and other guests) Welcometo China!J：We’re so glad you’ve come to meet us at the airport, Jun.M：Did you have a good trip, Mr. Green?J：Yes, quite pleasant. But we feel a bit tired after the long flight.M：Yes, you must. You all need a good rest first.J：Nevertheless we are all excited that we’ve finally arrived in thecountry that we have beenwishing to see for years.M：You will have plenty of time to see all the interesting places inChina. Is everyone in the group here?J：Yes, a party of ten. We have five ladies and five gentlemen.M：Good. Can we go now? Shall I help you with your luggage, Mr.Green?J：No, thanks. I can manage.M：Please follow me, ladies and gentlemen! The shuttle bus is justwaiting in the parking lot.J：That’s fine. Hurry up, guys!M：This way, please.Listen and Answer:1．Are you Mr. Green from Los Angeles?2．Did you have a good trip?3．Is everyone in the group here?4．Shall I help you with your luggage?5．Is the shuttle bus waiting outside?Model 2: On the Way to the HotelWords and Phrasestouristinternationalenjoyablememorableswanefficientextensivefacilitydineentertainsquaremonumentmagnificentreceptionscenic spotshistorical sitesGreat WallThe Palace MuseumThe Summer Palacereception deskUseful Expressions1. Is everybody on the bus?2. Shall we go now?3. Let me introduce my team to you first.4. We will do our best to make your trip more enjoyable and memorable.5. It’s one of the best four-star hotels in the city.6. I hope you will enjoy your stay there.7. Next, I’d like to introduce something about this city.8. There’re many famous scenic spots and historical sites in Beijing.9. I’m afraid you need a good rest first.10. Let’s get off and go to the reception desk.Dialogue II: On the Way to the HotelScene:Zhu Wei, the guide, met the tour group at the airport and they are driving to the hotel. The coach is about to start.Z: Is everybody on the bus?T: Yes, I think so.Z: Shall we go now?T: Yes, please.Z: ( to all the tourists in the coach ) Welcome to China, ladies andgentlemen. Let me introduce my team to you first. My name is ZhuWei. I am a tour guide from China International Travel Service. I’ll bewith you for your trip in Beijing. This is Mr. Fang, our driver. We willdo our best to make your trip more enjoyable and memorable. Ihope you will have a very pleasant stay here in Beijing. Thank youvery much! Now, we are driving straight to the hotel, the White SwanHotel.T: Well, how far is it to the hotel?Z: It’ll take us about one hour. It’s one of the best four-star hotels inthe city. There is warm and efficient service with extensive leisurefacilities. I hope you will enjoy your stay there.T: That’s great.Z: Next, I’d like to introduce something about this city. Beijing is thecapital of China. It is a pleasant place to visit as well as to do business,shop, dine, or be entertained. There’re many famous scenic spotsand historical sites in Beijing, such as the Great Wall, the PalaceMuseum, the Summer Palace, and so on.T: We are really longing for a visit.Z: You must be tired after the long trip. I’m afraid you need a good rest first.T: That’s very kind of you. Oh, look, what a big square!Z: Yes, it is Tian’anmen. It is perhaps one of the largest squares in the world today.T: That’s rather interesting. What about that building?Z: It is the Monument to the People’s Heroes.T: I see, it looks magnificent.Z: Well, here we are. This is the hotel. Let’s get off and go to the reception desk.T: OK.Listen and Answer:1．Is everybody on the bus?2．Where does Zhu Wei come from?3．Are there many famous scenic spots and historical sites in Beijing?4．What is that big square?5．What about the magnificent building?Model 3: A Welcome SpeechWords and PhrasesspeechsurnameexperiencesuggestionhesitateswanlobbyrememberUseful Expressions1．Allow me to introduce myself.2．And this is Mr. Deng, our driver, who has had 10 years of driving experience.3．We’ll do everything possible to make your visit a pleasant experience.4．If you have any problems or suggestions, please don’t hesitate to let us know.5．Please do remember the plate number of our bus.Passage Reading I: A Welcome SpeechGood morning, ladies and gentlemen,Welcome to China. Allow me to introduce myself. My name is Huang Lan. Huang is my surname, so you may call me Xiao Huang. I’m a guide from Zhejiang China Travel Service. And this is Mr. Deng, our driver, who has had 10 years of driving experience. We’re glad to have all of you here.I’ll be with you during your five-day tour in this city and we’ll be at your service at any time. We’ll do everything possible to make your visit a pleasant experience. If you have any problems or suggestions, please don’t hesitate to let us know.The hotel where you stay is the White Swan Hotel. It offers the best services in this city. We shall meet at the hotel lobby at 7:00 a.m. for our first visit tomorrow. Please do remember the plate number of our bus. The number is 192588. Thank you.We hope you’ll enjoy your stay in this city.Listen and Answer:1．What’s the guide’s surname?2．How many years of driving experience does the driver have?3．How long will the tourists stay in this city?4．What’s the name of the hotel?5．What’s the plate number of the bus?Model 4: China-a Country with an Ancient Civilization Words and Phrasesancientcivilizationinventorcompassprintingresourceelegantwaterfallsrarespeciesdistinctivecuisinedomesticpoliticalcontemporarycultural relicshistorical siteslook forward to (doing)Useful Expressions1. China has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites.2. China attracts a large number of domestic and foreign tourists every year.3. Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center.4. Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Passage Reading II: China-a Country with an Ancient CivilizationChina has a written history of over 5,000 years of civilization and boasts rich cultural relics and historical sites. It is the inventor of compass, papermaking, gunpowder and printing. Thanks to China’s rich tourist resources ----- high mountains, elegant river, springs and waterfalls, rich and varied folk customs, rare species, scenic spots and historical sites, distinctive opera, music and dance, and world-famous cuisine, China attracts a large number of domestic and foreign tourists every year.Beijing, the capital city of the People’s Republic of China, is the country’s political and cultural center. It is also one of the world’s most famous historical and cultural cities where youcan learn the 1000-year contemporary history of the country.Beijing, as well as the whole country of China, is looking forward to welcoming friends from all over the world!Listen and Answer:1．Does China have a written history of over 1,000 years of civilization?2．What are the China’s rich tourist resources, give some examples?3．What are the four inventions?4．Where is the capital city of the People’s Republic of China?5．How many years of contemporary history does Beijing have?More Listening Practice:Listening IAt the AirportA:Excuse me, but are you Mr. Davis from UK?B:Why, yes, I’m Mark Davis.A:Oh, Mr. Davis. I’m very glad to meet you. My name is Zhu Lan.I’m the guide from the Beijing Travel Service.B:Hello, Ms Zhu. Thank you for coming to meet us.A: Welcome to China Mr. Davis. How was your trip?B:Fine. We had a very pleasant flight. Let me introduce to you MissTyler, my assistant. She is in charge of the daily affairs of our tourparty.A: How do you do, Miss Tyler? I’m pleased to meet you.B:How do you do? I’m pleased to meet you, too.A: We’ve made reservations for your party at the Hong Kong GardenHotel.B:Thank you very much.A: Shall we go to the hotel now? The shuttle bus is just waiting outside.B:Fine.A: Your baggage will be sent to your rooms in the hotel.B:That’s good.A: May I help with your suitcase, Mr. Davis?B:It’s very kind of you.Listening IITraveling in BeijingThere are many fascinating sights in and near Beijing, but before visiting the attractions, spend an hour or two walking the streets. Get off the main boulevards and wander through the mazelike alleys where most residents live or perhaps stroll down Old Culture Street. If your hotel is downtown , walk to the walled 14th-century Forbidden City, so named because it was off limits to ordinary citizens. On its grounds are six palaces and 800 smaller buildings, containing 9000rooms. The main gate of the palace opens onto Tiananmen Square. The square is the site of the Monument to the People’s Heroes, Mao Zedong’s Mausoleum, the Great Hall of the People, the Museum of Chinese History; the Museum of the Chinese Revolution.Item 2 Hotel Check-inModel 1: Hotel Room ReservationWords and PhrasesclientluxuriousreservationdeluxepresidentialconfirmsuiteUseful Expressions1．This is Hu Hong, the tour guide of China Youth Travel Agency.2．I’d like to reserve a room in Guangzhou.3．What kind of room would you like to reserve?4．How long would you stay here?5．There would be some discount when the hotel is not very busy.6．Is there anything else I can do for you?7．Just call me when you have other questions.Dialogue I : Hotel Room ReservationG: This is Hu Hong, the tour guide of China Youth Travel Agency.Can I help you?C: This is John Smith from London. I’d like to reserve a room in Guangzhou. Will you please arrange it for me?G: It’s my pleasure. What kind of room would you like to reserve? We have singles, doubles, suites of different styles, deluxe ones.C: A British suite, please.G: OK. How long would you stay here?C: Three days from the third to the fifth of March.G: Now, Mr. Smith, let’s check the information. You’d like to reserve a British suite for three days from the third to the fifth of March. Is thatso?C: Yes, exactly.G: Is there anything else I can do for you?C: Can you give some idea about the price for the hotel?G: well, it’s about 1000 RMB for one day. And there would be some discount when the hotel is not very busy.C: OK. I see. Thank you for the information.G: Thank you for calling. We look forward to seeing you. Just call me when you have other questions.C: Thank you. Bye!G: Good bye.Listen and Answer:1. Who is the Caller, where is he from?2. How long would the visitor stay in the hotel?3. What kind of room would the visitor like to reserve?4. What is the price to stay at the hotel for three days?5. Is it possible to have some discount?Model 2: Checking inWords and PhrasesSino-Germandelegationname-listwell-preparedvouchertwin roomsgroup visamorning-call servicebreakfast buffetUseful Expressions1．May I help you?2．We’d like to check in.3．Do you have reservations?4．A moment, please.5．Here is the name-list with the group visa.6．Here are the vouchers for your breakfast buffet.7．Wish you a nice stay here.Dialogue II: Checking inScene:The tour guide is helping a group of foreign visitors to check in at a hotel in Shanghai.The reception clerk receives the tour guide.C: Good morning, madam. May I help you?G: Yes, please. We’d like to check in.C: Do you have reservations?G: Yes. The Shanghai Youth Travel Agency has booked 15 rooms for us.C: Would you please tell me the name of your group?G: The Sino-German Friendship Bridge Delegation.C: A moment, please.(The clerk looks up the computer)C: Yes, 15 twin rooms for four nights.G: Yes, exactly. Here is the name-list with the group visa.C: Thank you. You are well-prepared. Here are the keys to the rooms. Do you need morning call service?G: Yes, please make it at 7:00 a.m. for tomorrow morning and 8:00 a.m.for the rest of the days.C: Here are the vouchers for your breakfast buffet. The breakfast will be served at the dining hall on the second floor from 7:00 to 9:00 a.m..G: Thank you.C: Thank you and wish you a nice stay here.Listen and Answer:1．What is the name of the traveling group?2．How many rooms has the group reserved?3．What is the name of the travel agency that reserved the rooms for the group?4．How long will the group stay in the hotel?5．What time is breakfast served in the hotel?Model 3: Itinerary PlanningWords and PhrasesitineraryaccompanypedestrianconductedmemorialsightseeingvehiclecrystalUseful Expressions1. Hello everybody, can everyone hear me?2. I’d like to say something about tomorrow’s arrangement.3. The tour starts at 9 o’clock tomorrow morning and lasts about two hours.4. We’ll meet outside the hotel entrance at about ten to nine.5. There are some sightseeing vehicles available here and there.6. The tour will end at the Crystal Teahouse in the main square.7. I hope you will enjoy the tour.Dialogue III: Itinerary PlanningA: Hello everybody, Can you hear me?B: Yes, very clearly!A: Thank you. I’d like to say something about tomorrow’s arrangement.B: Yeah! Go ahead.A: I’ll accompany you on a conducted tour round the city tomorrow.B: Yes.A: The tour starts at 9 o’clock tomorrow morning and lasts about two hours.B: What time should we be ready?A: Please be ready at 8: 50. We’ll meet outside the hotel entrance at about ten to nine. Is that OK?B: OK, ten to nine.A: I suggest you bring your sunglasses, umbrella, and a hat as the weather is sunny.B: Yes, thank you. How should we go?A: We’ll pay a visit to the Grand Theatre first. We’ll go there by coach.B: What will we do next?A: We’ll walk through the pedestrian mall on Nanjing Road and thenvisit the fruit and vegetable marketB: Wonderful! I just want to buy some fresh fruit.A: Then we’ll pass by the heroe s’ memorial and walk along the river.B: So, we need to walk a lot.A: Well, it depends. There are some sightseeing vehicles available here and there.B: That’s great!A: The tour will end at the Crystal Teahouse in the main square.There you’ll be able to enjoy our famous local cake.B: Wonderful!A: I hope you will enjoy the tour. See you in the morning.Listen and Answer:1. When will the tour start and how long will it last?2. What time and where should the tourists meet?3. What does the tour guide suggest the tourists bring?4. How will the group go to the Grand Theatre?5. Where is the end of the tour?Model 4: Process of Hotel Guest RegistrationWords and Phrasesapproachestablishtitleassigndepositcardholdervalidityreceiptcashiereye contactUseful Expressions1. Greet each guest with a smile in your voice as well as on your face.2. You should first establish and keep eye contact with the guest.3. When addressing the guest, do not call a guest by his or her first name.4. Ask the guest to show his or her credit card for an imprint or to pay a deposit.Passage Reading: Process of Hotel Guest RegistrationIf you are a reception clerk at the reception desk, you should always greet each guest with a smile in your voice as well as on your face. When a guest is approaching, you should first establish and keep eye contact with the guest. Then try to find out the guest’s name immediately and use it during the conversation. Always use polite titles as “Mr.” or “Ms.”When addressing the guest, do not call a guest by his or her first name.Next, find out if the guest has a reservation. Then, check the reservation in the computer and confirm the room information with the guest.After that, ask the guest to show his or her passport and to fill out the registration form. When the form is ready, you should try to find out the needs of the guest, . the position of the room.Then, assign a room to the guest and prepare the key to the room. Before giving the key to the guest, ask the guest to show his or her credit card for an imprint or to pay a deposit. Upon receiving the credit card, check the name of the cardholder and validity. Collect 150%of the room rate and give the guest the receipt. Next, confirm with the guest the departure date, room rate and other needs. Fill out the room card and tell the guest the room number. If there’s nothing wrong, give the guest the room card and key to the room. When everything is done, thank the guest and wish him /her a pleasant stay.At last, turn in the guest registration form, credit card imprint and a copy of deposit receipt to the cashier.Listen and Answer:1. When greeting a guest, what should you pay attention to?2. When addressing a guest, what title can you use?3. Upon receiving the credit card, what information should you check?4. What should be done with the credit card?5. What information should be checked before giving the guest the room key?More Listening Practice:Listening IA Group ReservationR: Good morning. Reservations.How may I help you?C: Good morning. I’d like to reserve rooms for my group.R: What type of rooms do you want to reserve?C: We have 10 people. ___ five twin rooms, please.R: For which dates?C: From ____21st to 23rd ___ of March.R: Wait a minute, please. _ five twin rooms for March from 21st to 23rd .Yes, those rooms are available .C: What will be the rate?R: It’s __600 RMB per night.C: Can you give us _ a special rate_ since we always stay in your hotel ?R: May I have your name, please?C: Brutes Lewis from General Traveling Company.R: Oh, Yes, Mr. Lewis, there is a __20______percent discount for regular customers.C: How can I _guarantee my reservation ?R: You can guarantee the reservation with your _ credit card number_.C: My __ Visa card number is 3600 54762 5819.R: OK. Mr. Lewis. How will you be arriving?C: By air _____. Do you have pick-up __ service?R: When will you be arriving at the airport?C: The arrival time should be __12:45_.R: OK. Our hotel bus will be there at that time.Listening IIExtending the StayR: Good morning, sir. May I help you ?G: I meant to check out today, but I have to stay three more nights here.R: May I know your name and room number, please?G: Andrew Stowe of Room 618 .R: Please wait a minute Mr. Stowe. I’ll check the computer record . Here, today is 12th. You want to extend your stay till 15th ?G: Yes, exactly.R: I’m sorry, sir. You can only stay in that room for one more night. Your floor was reserved for a conference from the 14th .G: What will be my next two nights__?R: Would you mind changing to room _819__C: Not at all.R: Thank you, sir. This is your registration form. Please replace the departure date with the 15th.G: OK.Item 3 Housekeeping ServiceModel 1: Escorting the Guest into the Guest RoomWords and Phrasesusherspaciouswardrobefaucetswitchlaptoplobby attendantsafe-deposit boxUseful Expressions1．Welcome to our floor.2．I’m the attendant for this floor.3．There is a price list over there.4．There is an Internet broad band access hookup on the desk.5．If you need any help, please let me know.Dialogue I: Escorting the Guest into the Guest RoomScene: The lobby attendant ushers Mr. Jones onto the floor of his room. The floor attendant, Xiao Wu is waiting for them.L: Hello, Xiao Wu. This is Mr. Jones of Room 1506.X: Nice to meet you, Mr. Jones. Welcome to our floor.J: Nice to meet you, too.X: I’m the attendant for this floor. We’re glad to have you here. Thisway, please.J: Good.X: Here we are. This is your room, Mr. Jones.J: Oh, the room seems very spacious!X: Yes. Mr. Jones, could I put your suitcase by the wardrobe?J: Yes, please.X: Well, Mr. Jones, let me introduce the facilities in the room. First, let’ssee the bathroom. The red faucet is for hot water and the white one isfor cold water.J: Is the water drinkable?X: No. You may get hot drinking water from the mini-jar, and cold drinksfrom the mini-bar.J: Do you have a price list for the things in the mini-bar?X: Yes, there is a price list over there. Well, and this is theair-conditioning switch. The temperature in your room can beadjusted as you like.J: Can I make IDD calls in the room?X: Yes. For IDD calls, just dial 9, and then 0-0. Next, dial the country code and the area code before the phone number you want to call.Besides, there is a phone index on the desk.J: I see. Is the Internet available through my laptop?X: Certainly. There is an internet broad band access hookup on the desk.J: How much do you charge for the use of it?X: It’s 5 RMB per hour. Would you please keep your valuables in the safe-deposit box in the wardrobe?J: Certainly. Thank you so much.X: It’s my pleasure. If you need any help, please let me know.Listen and Answer:1. What is the room number of Mr. Jones?2. Is Jones satisfied with the size of the room?3. What is an IDD call, how to make an IDD call in the room?4. Is the Internet available in the room, how much is it?5. Where the valuables should be kept?Model 2 Making up the RoomWords and Phrasestowelovernightmesscozyturn-down serviceUseful Expressions1. Should I do the turn-down service for you now?2. Would you tidy up a bit in the bathroom?3. Would you like me to draw the curtains for you, sir and madam?4. Is there anything else I can do for you?5. We try to be always at your service.Dialogue II: Making up the RoomScene:The Browns are sitting in the room when a room attendant knocks at the door to see whether the turn-down service is to be done.A: Good evening, sir and madam. Should I do the turn-down servicefor you now?B: Oh, thank you. But we are having some friends over to have a smallparty here in the room. Could you come back in three hours?A: Certainly, madam. I’ll be off at seven, but I’ll let the overnight staffknow. They will come then.B: That’s fine. Well, our friends seem to be a little late. Would you tidyup a bit in the bathroom?A: No problem.B: Besides, please bring us a bottle of just boiled water. We’d treat ourguests with typical Chinese tea.A: Yes, madam. I’ll bring in some fresh towels together with the drinkingwater.B: OK.A: (Having done all on request)It’s growing dark. Would you like me to draw the curtains for you,sir and madam?B: Why not? That would be so cozy.A: May I turn on the lights for you?C: Yes, please. I’d like to read short stories while waiting.A: Yes, sir. Is there anything else I can do for you?B: Nothing more. Thank you very much. You’re a smart boy indeed.A: We try to be always at your service. Good-bye, sir and madam, anddo have a very pleasant evening.Listen and Answer:1. When will the Browns want to have their turn-down service?2. Who will do the turn-down service for the Browns?3. What is the room attendant required to do now?4. What will Mr. Brown do while waiting for the friends?5. Are the Browns satisfied with the room attendant?Model 3: About Room Service OrderWords and Phrasescroissantdonutpotextrasaladroom serviceUseful Expressions1. What would you like to order?2. Would you like a cup of coffee or a pot of coffee?3. A pot costs about 20 RMB extra.4. Our waiter will be there in around 10 minutes.5. Please feel free to ask.Dialogue III: About Room Service OrderScene: Mr. Lock in Room 1608 orders his breakfast. The staff takes his order.S: Good morning. Room service. What can I do for you?L: Hi, I’d like to order some food for my breakfast.S: Yes, sir. What would you like to order?L: I’d like a ham and cheese croissant, a boiled egg, and a coffee.S: Would you like a cup of coffee or a pot of coffee?L: What’s the difference?S: A pot costs about 20 RMB extra.L: A pot please.S: Anything else?L: Do you have green salads?S: Yes, sir. Do you want one?L: Yes, a green salad.S: Anything else?L: No, that’s all.S: Could I have your name?L: Mr. Lock of Room 1608.S: So, Mr. Lock, we’ll send to Room 1608 one ham and cheese croissant,a boiled egg, a pot of coffee and a green salad. Our waiter will bethere in around 10 minutes. If there is anything more you may need,please feel free to ask.L: OK.S: Thank you. I hope you’ll have a good day.Listen and Answer:1. Why does Mr. Lock make the phone call?2. What did Mr. Lock order for the breakfast?3. How much more does a pot cost than a cup of coffee?4. How long should Mr. Lock wait for the breakfast?5. What is the room number of Mr. Lock?Model 4: Hotels TodayWords and PhrasesgenerallyvacationcommercialtransientresortseashoreresidentialluxuriousinexpensiverangemoderateUseful Expressions1. Hotels designed for business people are known as commercial or transient hotels.2. Transient hotels are usually located in the business section of town,3．This (residential) is designed to meet the needs of people who want to live in a hotel.4. Some hotels have as few as ten rooms, and others have several hundred.5. Hotels range from the very luxurious, which charge high rates, to the small and inexpensive that fall within the price range of large number of travelers.Passage Reading: Hotels TodayHotels today are quite different from those of the past. People who stay in them are generally traveling for business, or they are touring or on vacation. So hotels are designed mainly to meet the needs of one of those two groups of people. Hotels designed for business people are known as commercial or transient hotels. Hotels for people on vacation are called vacation or resort hotels.Transient hotels are usually located in the business section of town, while resort hotels may be at the seashore, on a mountain lake, or in the desert.In addition to these two main types, there is a third type of hotel, called a residential hotel. This is design ed to meet the needs of people who want to live in a hotel. Inns and hotels are located in nearly every population center in the world. In the United States alone there are about thirty thousand. Some hotels have as few as ten rooms, and others have several hundred. Among the largest hotels in the world today are the Conrad Hilton in Chicago, Illinois, and the Russia in Moscow, each with about three thousand rooms. In every hotel, travelers find small single rooms for the use of one person; larger double rooms for the use of two people and arrangement of two or more rooms, called suites, which can be used by a group of persons traveling together.Hotels range from the very luxurious, which charge high rates, to the small and。

1、把客人从机场接到后送往酒店的途中，请你致辞欢迎他们，内容应包括介绍自己、司机及下榻的酒店。

范文：欢迎大家来到哈尔滨。

请允许我作自我介绍，我是你们的全程陪同，我叫XX。

我来自中国国际旅行社。

前面开车的是王师傅，他有多年的驾驶经验。

现在我们要去的是即将下榻的酒店——天鹅饭店。

希望你们在哈尔滨能玩的愉快。

1、PleasemaketheWelcomeSpeechtothetouristsonthewayfromtheairporttothehotel.Theconte ntsincludetheintroductionofyourself,thedriverandthehotel.Model:Ladiesandgentlemen,welcometoHarbinofChina.First,pleasegivemeachangetointro ducemyself.Iamthenationalguide.Mynameis…IcomefromtheChinaInternationalTourAgency.ThedriverserveforusisMr.Wang,heisamanof richexperiencesofdriving.Nowwearegoingtothehotelnamed____SwanHotel.Ihopeyouwillh aveagoodtimeinHarbin. 2、旅游者在不影响团体旅游计划的前提下要求自由活动时，地陪应做好哪些工作。

答：A、旅游者离开饭店时提醒他们带上饭店店徽、饭店名片或写字条。

B、提醒他们不要走的太远，不要太晚回饭店及其它安全注意事项。

C、地陪还应帮助旅游者找车辆（车费由旅游者自付）。

2、Whatdoyouthinkalocalguideshoulddowhenthetouristswanttohavefreeactivitieswithouta ffectingthewholetravelplan? Model: A:Remindthetouristsoftakingthesignorthenamecardofthehotel,orwriteanotewiththeimp ortantthings. B:Remindthemnotgotoofarawayanddon’tcomebacksolate.Andthenremindthemsomethingelseabouttheirsafe.C:Thelocalguidemusthelpthetouriststotakeataxi.(Paythebillhimself.) 3、作为地陪应如何认找旅游团？答：旅游团所乘班次的客人出站时，地陪要设法尽快找到旅游团。