前台英语

前台英语Front Desk English一、单词the front office：前厅部register：登记、注册Room Reservation: 客房预订处Book : 预订Confirm : 确认Counter :柜台Double room: 双人房Single room: 单人间Twin room : 标准间Deluxe suite : 豪华套房Presidential suite : 总统套房Room charge : 房价Special rate : 优惠价Service charge: 服务费Discount : 折扣Suites: 套房Credit card: 信用卡Cash : 现金Name tag : 标签，行李牌Luggage/baggage: 行李Suitcase : 箱子Handbag : 手提包V aluable : 贵重物品Breakable : 易碎的Full name: 全名Fill in : 填写Nationality : 国籍Departure date : 离店日期Signature : 签名Passport :护照Receipt : 收据Sundry fee : 杂费Bill : 账单Invoice : 发票Mis-check : 算账出错Overpay : 多付Currency : 货币Airmail :航空邮寄Ordinary bill :普通邮寄Registered mail : 挂号信Charge to the room : 挂账Free of charge :免费Exchange rate : 兑换率Hotel policy : 酒店的规定Express : 快件Deposit : 压金Off-season : 淡季Peak-season : 旺季Arrival list : 来客单Telephone directory : 电话号码本A long distance :长途电话A local call : 市内电话Extension : 电话分机Elevator : 电梯二、基本句型1、 Good morning/afternoon/evening, sir/madam. 早上/下午/晚上好，先生/女士。

电脑备注1、GOA guest own account客人自付2、P/F pay for (room number)主付房为其它房付款3、P/B pay by (room number)本房费用由主房付款4、RM ON T/A（CO）OTHS GOA房费由旅行社（公司）付，其它自付5、ALL ON CO所有费用由公司付6、RM FREE OTHS GOA房费免费、杂费自付7、ALL FREE BY ***由谁通知所有费用免费8、L/W live with (room number)同行房9、S/W share with同住10、AE/VS/MC/DC/JCB/YL外卡简写：运通卡/维萨卡/万事达/日财卡/银联卡11、PUD payment upon departure退房结帐（担保退付）12、U/G upgrade升级13、GTD guaranteed担保14、GOA RMB /US$/HK$/JPY/EUR客人自付/人民币/美金/港币/日元/欧元15、GOA VS/MC/AE/JCB/DC/YL客人自付***卡16、P/F 701、702为701、702的客人付款17、P/B701 所有费用由701支付18、L/W701 同行房70119、L/O 13：30 per GSM*** 由GSM谁同意延迟到13：30分退房20、45% off per FOM前厅经理批5.5折21、PUD per GSM***GSM谁担保退房结帐22、Remove MB撤迷你吧Lock MB 锁迷你吧23、P/R per dos /FOM special rate 此房特殊房价由前厅经理批准C/I check in 入住C/O check out 退房COMP complimentary免费房HU house use自用房L/W link with同行房DP deposit押金E/B extra bed加床U/G upgrade升级（同一个价钱的可以住到更好的房）T/A travel agency 旅行社CO company公司CL city ledger城市挂帐W/I walk in散客C×L cancellation/cancel取消MB mini bar迷你吧S/R special rate特殊房价S/W share with同住TBA to be advised待定L/O late check out延迟退房N/S no show应到未到酒店各个部门EO Executive Office 总经办S&M Sales and Marketing Department市场营销部RD Room Division房务部F/N Financial Department财务部ENT Entertainment Department娱乐部Engineering Department工程部F&B Food and Beverage餐饮部HR Human Resource Department人力资源部各部门经理GM General Manager总经理DGM Deputy general Manager副总经理FC Financial Controller 财务总监DOS Director of Sale & Marketing市场营销部Director of Engineering工程总监Director of Entertainment娱乐总监DOR Director of Rooms房务总监EH Executive Housekeeper行政管家FOM Front office Manager前厅经理EOD Executive on Duty行政总值MOD Manager on Duty值班经理GSM Guest Service manager宾客服务经理GSO Guest Service officer宾客服务主任GSS Guest Service supervisor宾客服务主管GSA Guest Service Agent宾客服务员。

前台接待英语100句RECEPTIONR: RECEPTIONIST G: GUEST R: Good morning, Sir. Welcome to our hotel. Do you have reservation? 早上好,先生.欢迎光临我们酒店.请问您有预定吗?G: Yes, I have already booked the room from the booking center.是的,我已经通过订房中心订了房间.R: Would you please show me your passport?请您出示您的护照.G: OK, This is my passport and visa.好的,这是我的护照和签证.R: How many nights do you plan to stay with us?您打算在这住几天?G: Just one night, thank you就一个晚上.谢谢..R: How would you like to pay for your deposit, by credit card or in cash? 请问您怎样付押金呢?现金还是信用卡?G: Oh, by credit card, here you are.信用卡,这是我的卡.R: Excuse me, Sir, would you mind a smoking room?先生,您介意吸烟房吗?G: Non-smoking, please!请给我一个不吸烟房间,谢谢.R: All right, this is your room key, your room number is 936, on the non-smoking floor, enjoy your staying with us!好的,先生.这是您的房卡.您的房号是936,在不吸烟楼层,希望您入住愉快.G: Thank you very much!非常感谢.R: Would you tell me the spelling?您能告诉我名字的拼写吗?R: Sorry, sir. The lady you are looking for is not staying in our hotel. But there is a reservation for her. Would you like leave a message, and we will tell her when she checks in.对不起,先生,您要找的女士现在还没有入住我们酒店.但是她已经预定了房间.您需要给她留一个留言吗?我们可以在她入住的时候告诉她.R: I’ll make sure that Mr. Alan gets the message.我保证ALAN先生一定会收到留言.R: May I know your name, madam? I’ll make a call and tell him you are here.我能知道您的名字吗?女士,我打个电话告诉他您在这.R: Sorry to have kept you waiting, Mr. Lee said that he would be here assoon as possible. Would you like to have a seat in the sofa over there, madam?女士,抱歉让您久等了.李先生说他马上下来,您能在那边沙发上先坐一下吗?R: Just a moment, please. Let me check if there is a room available.请稍等,我帮您查一下是否还有房间.R: I’m sorry, but we are fully booked for single rooms. Would you like to have a double room instead?对不起,我们的大床房已经预定满了,您介意一个双床的房间吗?R: This is the best price we can offer, because the company doesn’t make a contract with us.由于您的公司没有和我们签协议,所以这是我们能提供的最优惠的价格.R: We have taken note of that. Please confirm the specific date by telephone, fax or email the day before your arrival.我们已经接受您的预定,您可以在入住之前再次确认.R: Thank you for your calling, we will look forward to having you with us soon.感谢你的来电,我们忠心期待您的到来.R: Sorry, all our rooms are fully occupied.不好意思,酒店已经满房.R: Would you please take a double room for tonight? We’ll help you tochange the best room tomorrow.您今晚先住一个双床的房间,我们明天帮您换.R: Sorry, since most of the rooms are occupied at the moment, we can only offer you two rooms on the different floors. Will that be all right? 对不起,由于酒店已经满房,所以我们只能提供两个不在一层的房间,您介意吗?R: You may come here again tomorrow morning if you want to make a change.如果您想换房,您可以明天早上过来.R: Your room faces south and it is beautiful.您的房间向阳,风景很不错.R: This room is spacious and cozy. I’m sure you will have a good rest.这个房间非常舒适,我保证您能休息的很好.R: If you want to late check out at 3:00pm, please contact with the assistant manager.如果您希望下午3:00退房,请联系大堂副理.R: A safety box is offered both in the front cashier’s counter and your room. You can deposit your valuables there.房间和前台结账处都有提供保险箱,您可以把贵重的东西放在里面. R: Your Company will pay the room charge, while the others should be paid at you expenses.您的公司会替您支付房费,您只需要付杂费.R: Would you please go through the telephone deposit procedure, if you want to make an I.D.D call from your room?如果您希望开通您房间的电话,您需要交一些押金.R: We have fax and Internet service in the business center.我们商务中心提供传真和上网服务.R: You can leave your luggage at the concierge.您可以把行李寄存在礼宾部.R: The bellman will send your luggage to your room as soon as possible. 行李员会马上把您的行李送到您的房间.R: We will look into the matter immediately. Thank you for telling us.感谢你致电,我们马上处理此事.R: I’m awfully sorry for that. I’ll see to it right away.十分抱歉,我马上帮您解决.R: I’m afraid I can’t do that for you. It’s against our regulations.我恐怕不能那样做,这是违反酒店规定的.R: How much would you like to change, sir?您需要换多少钱?R: Would you please fill in the exchange memo?您能填写一下外币兑换单吗?R: Here is your bill list, please check it and sign here.这是您的账单,请核对后签字.R: Sorry, the invoice cannot exceed.对不起,发票不可以多开.R: Here is your receipt, please keep it carefully. 这是您的账单,请妥善保存.CHECKOUTC: CASHER G: GUEST C: Good morning, Sir. May I help you? /Checking out?早上好,先生,退房是吗?G: Yes, please.是的.C: May I have your room card and key card? / Which room, Sir?请问您的房号是多少?G: OK. Here you are. /~~好的,给你我的房卡.C: So, Mr. ~~, Room NO. Is ~~您的房号是~~~G: Correct.对C: Excuse me, Sir. Wait for a moment, please. And please allow the House keeper Check the room.请稍等,客房服务员在帮您查房.G: No problem.没问题.C: Have you used the mini bar service last night?请问昨晚您有用客房里的酒水吗?G: Yes, ~~~~~是的,~~~~~~~CC: This is your bill, Sir. Pease recheck every charge. Let me show you: the room charges, laundry service, breakfast ~~~这是您的账单,请您核对一下各项费用:这是您的房费,洗衣费,早餐~~ G: No.C: So may I have your signature here?请您在这里签名.G: Yah.C: Thank you谢谢C: How would you like paying your bill, by credit card or in cash?请问您怎样结账?信用卡还是现金?G: Credit card信用卡C: May I use it again?我能再用一下您的信用卡吗?G: Sure.当然C: Thanks a lot.非常感谢C: May I have your signature here, please.请您在这里签名C: Everything is OK now: the bill, the receipt, and I can offer you an envelope.好的,这是您的账单和发票,您需要信封吗?G: Thank you.非常感谢C: You are welcome. It’s my pleasure.为您服务是我的荣幸C: Thanks for you staying this time. Waiting for you next coming.Have a good journey. Goodbye.欢迎您再次光临G: Bye.再见C: How would you like paying your bill? Let me see, when you checked in, the deposit is ~~ dollars. /~~~ Euro.请问您怎样结账?您入住时的押金是~~美元/~~欧元G: Yes, I’d like to pay in cash. Can I use US dollars?我付现金,我能用美元吗?C: I’m afraid not, but you can change it into Chinese RMB. That lady can do it for you. And the amount is about ~~ RMB.恐怕不行,但是您可以换成人民币.这位女士可以帮您.汇率是~~G: OK.好的C: thanks for your understanding.谢谢您的理解C: Well, Mr. ~~. Because your room rate has charged to the travel agency. And no other charged, so everything is ok.您的房费旅行社已经给您付过了,房间也没有别的杂费,所以帐已经接好了.G: All right.好的C: Have a nice day! See you next time.祝您愉快.C: Would you please use another credit card? Because you credit card has been expired. /declined.你能换一张别的信用卡吗?这张卡可能有一些故障.G: Oh, I’m sorry.不好意思G: Excuse me? What is the checkout time?请问退房时间是几点?C: The check out time is 12:00 at noon. You’ll have to pay half of the rate if you leave after 12:00.我们退房时间是中午12点,如果您12点以后18点之前退房,我们需要加收您半天房费.G: But I’m afraid I cannot come back before 12:00.May I speck to your manager?我恐怕我十二点之前回不来,我可以和你们经理通一下话吗?C: Yes, Sir. I’ll ask Assistant Manager for instructions.好的,先生,我帮您联系大堂副理C: Excuse me, Sir. Do you know where is the in your room?不好意思,先生,请问您把放在您房间哪里了?G: I don’t know.我不知道C: Would you like to settle the accounts for your room and room ~~~, is it right? /Would you like to pay the hotel bills together with ~~~room~~~?C: The ~~ company has arranged to pay your bill.C: Did you have any bill in the restaurants today?您今天在餐厅还有别的消费吗?C: your company unit will pay the rent of your room while the others should be paid at your expenses, Sir.您的房费由您公司替您支付,杂费需要您自己付C: Here’s one more bill for your drinks (telephone). Would you like to pay it now?这是您的酒水/电话费,您现在一起结吗?C: I’m sorry, Sir. There has been a mistake, please wait a moment while I check the bill.对不起,先生.这里有一些错误,请稍等,我再帮您查一下账单.C: Sorry, the invoice cannot exceed.对不起,发票不可以多开.C: Do you mean the invoice indicating /showing laundry charge.您的意思是发票需要包含您的洗衣费INQUIREMENTG：Guest R：Receptionist R：Good morning，sir/madam。

前台、行李常用英语1.Welcome to our hotel.2.You first please.3.The room card is in the switch.4.If you need anything for help, please dial 8400.5.Would you sign your name here, please6.What can I do for you?7.Is there anything else I can do for you?8.Everything will be all right.9.You are welcome.10.This way please.11.Hold on please.12.Can you call again later?13.Are you checking out now?14.Do you have a reservation with us15.May I see your passport please?16.May I have your name?17.Could you spell your name?18.Do you need a morning call?19.Here is your bill.20.Here is your change and receipt.21.Would you like me to call a taxi for you?22.You can go there by subway.23.It will take you only 15 minutes.24.Checkout time is before noon.25.Breakfast is included in the price.26.How would you like to make payment?27.May I take an imprint of your credit card?28.What kind of room do you want?29.Could you fill out the registration card, please?30.This is front desk.31.We provide fax and Internet service.32.You need to pay a deposit.33.It’s peak season rate.34.How many people are there in your group?35.The rent is 30 yuan per day.36.What’s the matter?37.Left at the right.38.The store is right at the entrance.39.A double room with bath.40.We look forward to serving you.41.A bellman will show you to your room.42.I’m afraid the line is busy.43.May I have your airline and flight number, please?44.Do you know your arrival time at airport?45.I’ll check our reservation record.46.May I reconfirm your departure date?47.I hope you will enjoy your stay.48.How many nights?49.May I have your phone number?50.I’d like to confirm your reservation.confirm reservation. number enjoy arrival deposit reconfirm airline afraid check out departure date busy bellman double room bath group peak season registration card credit card Internet service fill out front desk included subway breakfast switch look forward the temple of heaven terminal●Welcome to our hotel.●You first please.●Can I help you with your luggage?●The room card is in the switch.●If you need anything for help, please dial 8400.●How many pieces of luggage do you have?●Is there anything inside I should be careful?●Would you sign your name here, please●What can I do for you?●Is there anything else I can do for you?●Everything will be all right.●Would you check your luggage●You are welcome.●This way please.●Hold on please.●Can you call again later?●Are you checking out now?●May I have your name?●Could you spell your name?●Do you need a morning call?●Would you like me to call a taxi for you?●You can go there by subway.●It will take you only 15 minutes.●Checkout time is before noon.●This is front desk.●You can go there by subway.●It will take you only 15 minutes.●How many people are there in your group?●What’s the matter?●Left at the right.●The store is right at the entrance.●We look forward to serving you.● A bellman will show you to your room.●I’m afraid the line is busy.●I hope you will enjoy your stay.●May I have your phone number?●I’ll show you to the front desk, this way, please.●Is this your baggage/luggage?●Is this all your baggage?●Just a moment, please. I’ll bring a baggage cart /trolley?●Would you mind taking these with you?●How many nights?●May I reconfirm your departure date?●May I have your airline and flight number, please?●Do you know your arrival time at airport?。

Front desk english前台英语FIT Check-in with reservation有预定散客入住G: guest（客人） R: receptionist（前台接待员）R: Good morning/afternoon/evening sir/madam, welcome to our hotel. How may I assist you?早上/下午/晚上好，先生/女士，欢迎光临，请问有什么可以帮到您？G: Good morning/afternoon/evening. I want to check-in.早上/下午/晚上好，我需要入住。

R: Do you have a reservation?请问您有预定吗？G: yes. I have a reservation.是的，我有预定。

R: May I have you name or company name.请问您的姓名或者公司名称。

G: Sure, my name is PETER, PETER LEE, from Motorola Company.我叫彼得，李彼得。

我来自摩托罗拉公司。

R: Ok, Mr., lee wait a moment please, I will check the reservation record. (Latter) yes Mr., lee I get you reservation, you booked a standard room for king size bed on the non-smoking floor, and you will be stay in our hotel3 nights, the room rate is XXX per night, is that right?好的，李先生请稍等，让我查一下预定记录。

是的李先生我们有您的预定。

您定了一间非吸烟楼层的标准大床房预计住3晚。

前台英语一、预订服务Good morning. This is Room reservation. May I help you? 早上好，客房预订处，我能为您做什么？What kind of room would you like to reservation?您想订哪种类型的房间?A single room or a double room?您需要单人间还是双人房间？For which dates do you want to book the rooms ?您想订哪几天的房间呢？What time will you be arriving?您将在何时到达？May I know your name ?您能告诉我您的名字吗？How long will you be staying?您将要住多久？I’d like to confirm your reservation.我要确认一下您的预订。

I’ll check the room availability.我查查客房预订情况。

You should pay a deposit of RMB1000 beforehand您应预期付1000美元的定金。

There is a 10 per cent discount10%的折扣。

二、接待服务What kind of room would you be prefer?您要什么样的房间？Have you got a booking?请问您有预订吗？A single room or a double room?要单人间还是双人房间？A double room costs 368 Yuan per night双人房的房价是每晚368元。

Breakfast is also included.早餐也包括在内。

May I see your passport?我能看一下您的护照吗？Could you fill in this form, please?请您填一下这张登记表好吗？This is your room key?这是您的房间钥匙。

front office 英文术语
Front office是一个商业术语，意思是“前台”。

通常用于描述服务行业中直接与客户接触的部门或人员。

这个术语最初来自于酒店行业，指的是酒店前台和与客人直接互动的部门。

后来，它被广泛用于其他服务行业，如银行、旅行社、医疗机构等。

在酒店行业中，front office包括前台接待、客房预订、客户服务等部门或职能。

在银行业，它可能指的是银行柜台、客户服务窗口和财务顾问等直接与客户交互的部门。

在医疗机构中，它可能指接待处、预约服务和前台护士站等部门。

总的来说，front office涵盖了与客户直接接触、提供服务、解决问题和处理客户需求的各种部门和职能。

前台常用英语常用短句：报点：Reception,您好，总台！一、打招呼：Good morning. 早上好(用于中午以前)Good afternoon. 下午好(用于中午至下午六点以前)Good evening. 晚上好(用于下午六点过后)Welcome to our hotel. 欢迎光临。

二、应答语：1.一般性的回答I see, sir.我明白了，先生。

Certainly, sir.好的，先生。

2.请对方再等一会儿Just a moment, please.请稍等。

Thank you for waiting.您久等了，先生。

Sorry to keep you waiting很抱歉让您久等了。

3.要麻烦客人或是拒绝客人的要求时：拒绝客人时，不要一口回绝说“No.”，要委婉一些。

I’m sorry.很抱歉。

I am afraid I can’t do that.不好意思，我恐怕没办法那样做。

Excuse me, sir. Please let me pass.不好意思，先生，麻烦让我过一下。

4.道歉：如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。

I am very sorry for the delay.很抱歉延误了时间I am very sorry for the inconvenience.很抱歉造成您的不便。

I would like to apologize for the mistake.为这个错误我深致歉意。

5.客人对自己说“Thank you.”时回答：You are welcome.不客气。

Thank you, sir.谢谢您，先生。

Thank you very much.非常感谢您。

6.交给客人某些东西时，可以说：Here you are.您要的东西在这里。

Here is your room card.这是您的房间钥匙。

Here it is.这是您的东西。