Sample BEC test

剑桥商务英语考试BEC中级听力全真试题及答案BEC XXXUniversity of Cambridge Local XXXXXXBusiness English CertificateTest of ListeningPart One: ns 1-12In this n。

you will listen to three XXX or messages。

Write one or two words or a number in the numbered spaces on the notes or forms below。

You will hear each recording twice.n One (ns 1-4)Look at the note below.You will hear a XXX about an order。

He wants to change the quantity and have it ready by tomorrow。

Martin called because hehasn't received the order he XXX job that is due later this month。

He will fax details if needed.XXX PrintersXXXMessage for: XXX XXXXXX rang from (1) _________________________________。

He hasn't received the (2) ________________________________ he ordered for a (3) ______________________________ later this month。

Wants to change the quantity to (4)_______________________________--- to be ready tomorrow。

BEC 中级真题第四辑Test 2READING 1 Hour PART ONE Questions 1-7 · Look at the statements below and the advice to businesses on the opposite page about using other companies to run their IT services. · Which section of the article (A, B, C or D) does each statement (1-7) refer to? · For each statement (1-7), mark one letter (A, B, C or D) on your Answer Sheet. · You will need to use some of these letters more than once. 1 the need to teach skills to employees working on the outsourced process 2 remembering the initial reason for setting up the outsourced project 3 the need to d raw up agreements that set out how integration is to be achieved 4 addressing the issue of staff who work on the outsourced process being at a distant site 5 the importance of making someone responsible for the integration process 6 staff on the outsourced project familiarizing themselves with various details of the business 7problems be eng associated with an alternative to outsourcing When a business decides to outsource its IT services, it needs to consider The question of integration ．Four experts give their views ．CDPARTTWOQuestions 8-12·Read the article below about the changing role of human resources departments●Choose the best sentence from the opposite page to fill each of the ga ps ．●For each gap (8-12)，mark one letter(A —G) on your Answer Sheet ．●Do not use any letter more than once ．●There is an example at the beginning (O)．The best person for the jobEmployees can make a business succeed or fail, so the people who choose themhave a vital role to playEmployees are a company’s new ideas ．its public face and its main asset ．Hiring the right people is therefore a significant factor in a company’s success ．(0)_____G___If the human resources department makes mistakes with hiring, keeping and dismissing staff, a business can disappear overnight. Many companies now realize that recruiting the best recruiters is the key to success ． Sarah Choi, Head of HR at Enco plc, believes that thinking commercially is a key quality in HR ．‘Every de cision an HR manager makes needs to be relevant to advancing the business(8)……… That’s no longer the case ．HR managers have to think more strategically these days ．They continually need to think about the impact of their decisions on the bottom line ．(9)．．．．．．．．．．．．For example ．A chief executive will expect the HR department to advise on everything from the headcount to whether to proceed with an acquisition ．’Why do people go into HR in the first place? Choi has a ready answer ．‘I think most people in the pr ofession are attracted by a long‘term goal ． (10)…………Nothing happens in the company which isn’t affected by or doesn’t’t impact on its employees ．so the HR department is a crucial part of any business ．’Not all operational managers agree ．An informal survey of attitudes to HR departments that was carried out last year by a leading business 10urnal received comments such as ‘What do they actually contribute?’(1I) ………… As Choi points out ．salaries have never been higher and in addition ．HR managers often receive substantial annual bonuses ．Despite the financial rewards ，HR managers often feel undervalued ，and this is a major reason for many leaving their jobs ．(12) …………However, a lack of training and development is a more significant factor. “These days, good prof essional development opportunities are considered an essential part of an attractive package ．’Choi explains ．Kim Noon ，J GTech 0ne way to avoid the difficulties of integration is to create a joint —venture company with the outsourcer, Thus ，a company can swap its assets for a share of the profits ．Yet joint ventures bring potential troubles ，and companies should be careful not to lose sight of the original rationale for outsourcing ：to gain cost efficiencies and quality of service in an area that for some reason could not be carried out entirely in —house ．The complexities and costs of a joint —venture initiative should not be underestimated ．A But rising levels of remuneration demonstrate that the profession's growing importance iswidely recognized．B Al one time，a professional qualification was required in order to progress to the top of HR．C Other departments and senior executives used to see HR managers as having a purelyadministrative role．D Since it's one of the few 8teas where you Can see the whole operation，it can lead to aninfluential role on the board．E Being seen as someone who just ticks off other people's leave and sick days does not help build a sense of loyalty．F They therefore need to be competent in many aspects of a company’s operations．G On the other hand，recruiting the wrong staff can lead to disaster.PARTTHREEQuestions 13—18●Read the article below about a technology company and the questions on theopposite page．●For each question(13—18)，mark 6he．1etter{A，B，C or D) on your Answer Sheet.13 What event coincided with Critical Path becoming a public company?A Hayden became the Executive Director of Critical Path.B Investors hired a replacement team to run Critical Path.C Critical Path launched a successful new product on the market.D Critical' Path was floated on the Stock Exchange at 24 cents per share.14 Which of the following situations did Hayden face at Critical Path in 2001?A The employees were worried about job security.B The investors were calling for changes to the company structure.C The management was misleading the staff about the company's position.D The board of directors did not realize the scale of the company's problems.15 One reason Hayden was able to turn Critical Path around was thatA he managed to find new investors.B the financial situation was not as bad as he had thought.C he had built up a good relationship with the management team.D he was given the support that he needed.16 What was Hayden's policy regarding the staff of Critical Path?A He paid overtime to everybody who worked outside office hours.B He reduced the workforce by operating an early retirement scheme.C He gave key staff the opportunity to help him set goals for the company.D He restored motivation by showing willingness to work alongside staff.17 According to Hayden, what could indicate that a business is in trouble?A problems keeping accounts up to dateB suppliers refusing to offer new credit termsC a frequent need to increase the amount borrowedD difficulties in getting payment from customers on time18 Hayden left Critical Path after he had rescued the company becauseA he wanted to develop the technology for a new internet service.B he wanted to concentrate on founding a new enterprise.C he had been offered a job with a major internet company.D he decided to go into partnership with a major client.Part FOURQuestions 19—33●Read the news item below about a company that runs health and fitness clubs．●Choose the best word to fill each gap from A，B，C or D on the opposite page．●For each que stion (19--33)，mark one letter(A，B，C or D)on your Answer Sheet．●There is an example at the beginning (O)．19 A Stating B Reporting C Remarking D Informing20 A taken B felt C experienced D caught21 A released B issued C opened D revealed22 A stays B remains C maintains D keeps23 A track B direction C way D line24 A falling B breaking C cutting D slowing25A bringing B putting C getting D mounting26A shown B resulted C proved D demonstrated27A installed B formed C established D confirmed28A rates B standards C proportions D volumes29A witness B sign C display D evidence30A purely B merely C simply D barely31A trade B office C commerce D business33A trial B venture C proposal D speculationPART FIVEQuestions 34-45●Read the article below about a manufacturing company called Lebrun●In most of the lines (34-45)，there is one extra word．1t either is grammatically incorrector does not fit in with the meaning of the text．Some lines，however, are correct．●”a line is correct，write CORRECT on your Answer Sheet．●If there is an extra word in the line，write the extra word in CAPITAL LETTERS on yourAnswer Sheet.·The exercise begins with two examples(0 and OO)．0 After 98 years of trading，the steel manufacturer Lebrun knows from experiences how00 difficult fluctuations in the economic cycle can be for suppliers such as themselves．34 Since many of the nation’s largest production companies which ere its customers，35 Lebrun is adversely affected by any change for the worse in the economy．Yet Lebrun36 has managed to keep on sales steady (in the region of approximately$2.5 billion)37 and has recorded only one annual loss during the difficulties of the past five38 years，but despite the effects of the ongoing industrial slowdown．James Griffith，39 president of Lebrun，now has the task of turning up survival into growth，and40 his strategy is already becoming clear to those industry observers. In February of41 this yea‘the company acquired Bronson plc，additionally a one—time competitor．42 This merger will greatly expand the size of both Lebrun’s labor force，and43 Griffith estimates it will boost its revenue by nearly 50％．While too increasing44 the number of plants and R&D centers in much a similar way Griffith is45 optimistic that while the steel industry is about to pull out of recession，andhe wants Lebrun to be ready for this．WRITING 45 minutesPARTONE●The software company you work for has decided to introduce identity cards for certain staffin your department．●Wr ite an email to all staff in your department：·saying which staff will need identity cards·explaining why the identity cards are needed·informing staff how to get a card．●Write 40-50 words．To All staffCcSubject Identity cardsPARTTWO●The number of staff leaving Parkside，one of your company’s retail stores，is highcompared to another of its stores．You r line manager has asked you to write areport about the situation．●Look at the information below,9n which you have already made somehandwritten notes．●Then，using all your handwritten notes●Write 120-140 words．LISTENING 40 minutes (including 10 minutes' transfer time)PART ONEQuestions 1-12· You will hear three telephone conversations or messages.· Write one or two words or a number in the numbered spaces on the notes or forms below. · After you have listened once, replay each recording.Conversation One (Questions 1-4)·Look at the note below．·You will hear a man clarifying some information about a balance sheet Conversation Two (Questions 5-8)●Look at the notes below．●You will hear a man leaving a voicemail message about a negotiating problem Conversation Three (Questions 9-12)●Look at the notes below．●You will hear a woman telephoning a colleague about a new project.E-commerce website projectTeam: We need to recruit an (9)…………………………to solve programming problems.Report:needed by end of week. Should include:●Some indication of (10) ………………………of project.●Details of (11) ……………………that will be needed.●Clear statement of the (12) ……………………of project.PART TWO Questions 13—17●You will hear five short recordings．●For each recording, decide which aspect of conducting interviews each speaker considersparticularly important．●Write One lette r(A-H)next to the number of the recording．●Do not use any letter more than once．●After you have listened once, replay the recordings ．Section Two (Questions 18-22)●You will hear another five recordings．Five speakers are talking about problemswith a project．●For each recording，decide what the problem was．●Write one letter(A—H) next to the number of the recording．●Do not use any letter more than once．●After you have listened once，replay the recordings．PART THREEQuestions 23—30●You will hear a radio reporter talking about difficulties faced by the new Chief Executive ofHealthway plc, a chain of health and beauty stores.●For each question (23—30)，mark one letter (A, B or C) for the correct answer．●After you have li stened once，replay the recordings．23 The Chief Executive is in a difficult position because Healthway plc isA becoming less popular with the general public.B failing to attract new shareholders.C suffering from a history of static sales.24 What form of competition is a threat to Healthway plc?A the growth of internet shoppingB supermarkets undercutting its pricesC other health and beauty chains opening stores25 How does Healthway plc differ from Robert Henlow's previous employer?A Most senior staff have been promoted internally.B Senior staff are generally appointed from outside.C It has a high turnover of senior staff.26 The reporter's criticism of Charles Hamilton's financial strategy is that thecompanyA under-invested in its systems.B failed to grow through takeovers.\ C paid too little attention to its share price.27 With regard to the beauty treatment centers, Charles Hamilton is criticized forA closing a chain which had the potential for making a profit.B over-investing in the centers at the expense of the core activity.C starting a new concept that was unlikely to succeed.28 What mistake did Charles Hamilton make with regard to staff?A failing to ensure that the need for reorganization was understoodB concentrating redundancies in the wrong parts of the companyC getting rid of too many people with essential skills29 What does the consultants" report recommend?A reducing the total number of storesB increasing the average size of the storesC leaving staff numbers unchanged30 Why is Robert Henlow's new position a personal challenge for him?A He has never worked in a company with such serious problems.B It is his first appointment as Chief Executive of a large company.C He is unfamiliar with the sector in which Healthway operates.SPEAKING 14 minutesSAMPLE SPEAKING TASKSPART ONEIn this part, the interlocutor asks questions to each of the candidates in turn.You have to give information about yourself and express personal opinions.PART TWOIn this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the three below and then talk for about one minute. You have one minute toIn this part of the test ，you are given a discussion topic ．You have 30 seconds tolook at the task prompt ，an example of which is below, and then about three minutes to discuss the topic with yourpartner．After that，the examiner will ask you more questions related to the topic．For two candidatesFor three candidatesFollow-on questionsTest 2 答案及文本ReadingPart 11 B2 D3 A4 C5 B6 C7 DPart 28 C 9 F 10 D 11A 12EPart 313 B 14 A 15 D16 D 1 7 C 18 BPart 419 B 20 C 21 D 22 B 23 A24 D 25 A 26 C 27 C 28 A29 D 30 C 31 B 32 D 33 BPart 534 WHICH 35 CORRECT 36 ON 37 CORRECT 38 BUT 39 UP 40 THOSE41 ADDITl0NALITY 42 BOTH 43 TOO 44 MCUH 4S WHILEWritingPart 1Sample ABand 3All content points have been addressed and the organization and register of the email are 0n the whole satisfactory．The range of vocabulary and grammar is adequate，and although there are a number of errors，these are minor and do not prevent the message being clearly conveyed．All points are addressed，and the register and format are on the whole appropriate．The range and accuracy of language are generally good，and the reader would be clearly and fully informed．Part 2Sample CFor number of Parkside staff leaving stores problem，I made a report as follows：At first，look at draw, from this one you can see，Year 2007．Highgate lost 4 person．Parkside lost 5．Until 2008．Highgate's rate is reduced，but Parkside's rate is grew SO high more staff leaving will make the store pay more time & money employ another one instead of this one．This is waste to the manual resource &money．Through communicate with the Parkside staff, I know there are three point very important．Firstly, training wanted．The staff want to more training to improve themselves’level．everyday their make the same job，long and long，their will hate this{ob．I think the company need to provide this benefit to the staff．Secondly, More paid holiday．I think this is the first，but the staff is not pay attention it，SO that is not possible．Thirdly．Bonus Scheme．if the company can pay more money employ the new staff why cannot pay more salary to the current staff? So l suggest the company provide the double—salary as the bonus pay for the current staff end of the years.That’s a11．Sincerely,Lucy．Band 2The report is considerably longer than the recommended word length and does not cover all the content points．Although the report is adequately paragraphed，cohesion is weak．The register and format of the report are not always appropriate；errors are numerous and impede clear communication of the message．Sample DReport on staff turnoverIntroductionThis report aims to explain the high staff turnover 2008 in Parkside and to propose measures to improve staff loyalty．FindingsThe figures dearly show that the high number of staff leaving the stores is a problem that only affects the Parkside store in 2008．While staff turnover in the Highgate store remained on a low level the number of staff leaving Parkside shoot up from 5 to 20．This unfortunately has a bad impact customer service．Research amongst staff revealed their requirements. Firstly staff requires more training what would also benefit the company as the service is likely to improve．Another good idea is the introduction of a bonus scheme for valued staff that would improve staff loyalty．Unlike the mentioned proposals the request for a longer annual lave could not be met．RecommendationsIt is recommended to offer both the requested training opportunities and a bonus scheme for valued staff．Band 5A1J content points are clearly covered，and the report is well organized with good cohesion．Both the register and format are consistently appropriate．Generally, the language used is accurate，and a good range of structures and vocabulary is demonstrated．ListeningPart 11(THE) LAST QUARTER 2 (THE) LONG (-) TERM3 CURRENT4 LOSSES5 SECOND STAGE6 (A) PENALTY (CLAUSE)7 UNSKILLED 8 (ANOTHER)／(A)／(THE)CONTRACT9(SOFTWARE) ENGINEER 10(THE) TIMING11(THE) HARDWARE 12 OBJECTIVES(S)Part 213-17 C B F H D18-22 F D G H CPart 323 C 24 B 25 A 26 A 27 C 28 A 29 B 30 BTypescriptThis is the Business English Certificate Vantage 4，Listening Test 2．Part One．Questions1 to 12．You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below．After you have listened once，replay each recording．【pause】Conversation One．Questions I to 4．Look at the note below．You will bear a man clarifying some information about a balance sheet．You have5 seconds to read through the note．【pause】Now listen，and till in the spaces．【pause】Man：Hi，Tom here．Could I speak with Bill?Woman：Sorry, he’s out．Can I take a message?Man：Thanks．It’s about some queries Bill had about the balance she et I prepared．Woman: Which balance sheet exactly? The one for the last financial year?Man：Actually, it was the one for the last quarter．Woman: OK．got that．Man：There were several things Bill wanted to check．Firstly, he asked about the liabilities figures．He thought the figures in column A might be for current liabilities, but in factthose figures indicate the long—term ones．Woman：OK．I’ve got that．What next?Man：The assets figures．He wondered exactly what they cover. Actually, I've put the current assets there, but I’ve still got to work out the fixed assets and the intangible assets before I include them．Woman：Thanks．Anything else?Man: 0ne last thing．Also about assets．Bill wasn’t sure what the figures in brockets in section four refer to. He thought they might represent average figures for the last two years or something like that．In fact，they show losses over that period．Woman：Thanks．I’11 pass all that on.【pause】Now listen to the recording again，【pause】Conversion Two．Questions 5 to 8Look at the notes bellow．You will hear a man leaving a voicemail message about a negotiating problem．You have 15 seconds to read through the notes.【pause】Now 1isten．and 6tfIn the spaces．【pause】Hi，George．This is Kristoff calling from Australia．It's about the contract negotiation for constructing the factory in Melbourne．Our client doesn’t want to agree the date for the completion of the second stage，even though it was accepted when we put in our tender．We specified that we couldn’t complete in less than s ix months．NOW they’re saying they want it brought forward a month．This is a problem，because they want to put in a penalty clause which states that for every week we are late．we have to pay three percent of the total Costs I can’t agree to this at a11．We’re already using our best technical employees．And the only way we can complete in five months is if we use more unskilled staff tight from the beginning，which will mead a substantial investment which we hadn’t budgeted for．There's 9he incentive，however：instead of the usual bonus，we’Il be awarded the contract for thief next project if We call meet their new deadline．【pause】Now listen to the recording again．【pause】Conversation Three．Questions 9 to 12．Look at the notes below．You will bear a woman telephoning a colleague about a new project. You have l5 seconds to read through the notes．【pause】Now listen，and fill in the spaces．【pause】Man：Hello．Joe Fischer speaking．Woman：Joe．it's William here．Can I have a word with you about the e-commerce website? Man：0f course．How did the interview go?Woman：Well．We recruited an excellent business analyst this morning—he’ll join the team in a week or so．There's still a gap for a software engineer, though and we’ll have to fill that as soon as possible．Man：I’ll ask aro und and sec if anyone is able to transfer from other projects．Woman：Thanks．Also，do you think you could produce a report for senior management by the end of the week? They’d like an idea of the timing of the project．Man：No problem．What else should I include?Woman：Let us know exactly what hardware you’ll need，The budget already allows for that．Man：0K—anything else?Woman：Yes—when you describe the project, would you make sure you spell out the objectives in clear and straightforward language? Certain members of the Board have their doubts that it will bring about the results we promised．Man：0K．【pause】Now listen to the recording again．【pause】That is the end of Part one．You now have 20 seconds to check your answers.【pause】Part Two．Questions 23 to 22．Section One．Questions 1 3to 1 7．You will hear five short recordings．For each recording, decide which aspect of conducting interviews each speaker considers particularly important．Write one letter (A-H) next to thenumber of the recording．Do not use any letter more than once．After you have listened once，replay the recordings.【pause】Now listen，and decide which aspect each speaker considers important．【pause】ThirteenWe all forget how hard interviews can be．Applicants walk into a strange room and face what can be a long line of unknown people who fire a 1ot of tricky questions at them．It’s not surprising that their minds go a complete blank．If you’re the interviewer and you make an effort to put the interviewees at their ease，then they’re more likely to express their opinions coherently and give you a chance to assess them properly．【pause】FourteenInterviews are often too theoretical．You get the applicant’s views on，for example，the principles of marketing and then throw in some tough questions to see if they’re up to speed on the latest developments．But introducing a hands-on activity can be more telling，because then you can assess how they approach everyday activities．I know some people argue that at senior level it’s a waste of time and you should be checking how they deal with clients and colleagues，but I’m not convinced．【pause】FifteenYou have perhaps thirty minutes to assess an applicant l think considerable work needs to be done beforehand with the CVs—checking if they have appropriate qualifications and SO On．What you can’t get from the application，though—except from references．and I don’t find those very reliable—is an idea of how people act in the workplace．To focus on that，by asking questions which should reveal how they’d react in different c ircumstances and with a variety of colleagues．【pause】SixteenInterviewing isn’t something I’m good at．I’m afraid．1 don’t trust my own judgment for such important decisions．That’s why I usually have about five other people with me，not necessarily from the particular department，though．I realize this prevents me from making the interview seem like an informal chat．but I’m not sure of the overall benefit of that—perhaps it provides an insight into how the applicant thinks and behaves outside work, but that’s not crucial．【pause】SeventeenOne's trying to assess so many different aspects of potential employees．Time's limited，and you can get bogged down in asking challenging questions relevant to particular duties in the job description．It's easy to forget to allow time for applicants to find out things that are relevant to them，It’s sometimes seen just as a courtesy or a way of making them feel comfortable，but it can give you real insight into how they think and react to the post．【pause】Now listen to the recordings again．【pause】Section Two．Questions18t0 22．You will hear another live recordings．Five speakers are talking about problems with a project．For each recording, decide what the problem was．Write one letter A-H next to the number of each recording．Do not use any letter more than once．After you have listened once，replay the recordings．You havel5 seconds to read the list A-H．【pause】Now listen, and decide what each problem was．【pause】EighteenWell，we’d put together what we thought was an excellent team for the project—that is，until we hit technical problems and realized that we needed staff with a wider range of specialized technical experience than the people we’d recruited．So we had to advertise again to replace some key members of the team；we were lucky that we just about managed to cover the extra COSTS within the budget．0nr customers were very satisfied with the outcome.【pause】NineteenAlthough we had minor problems with suppliers from the start，these were easily overcome．Initially, I thought we’d underestimated the cost of the project，as it was so tight most of the time，but we managed to avoid an overspend．It was a very stressful time．However, it was the breakdowns which really upset the staff, and I wouldn’t have blamed them if they’d walkedout on strike the fifth time it happened in a week.【pause】TwentyGenerally speaking，we have an excellent project—management team，trained to deal with any unexpected problems—you know, like when the money runs out or the client wants something different from the original agreement．Unfortunately, we hadn’t anticipated the component manufacturer going out of business．The Purchasing Manager was furious，because there were SO few companies who produced exactly what we wanted．However, finally we found a replacement that enabled us to keep within the limits of our budget．【pause】Twenty-oneWe’ve done several projects in this country and the best thing about working here is that suppliers are very helpful．If you are unhappy with anything，they immediately try and sort it out．If, for example，a digger broke down，they’d replace it within hours and at no extra cost．Another thing is there is no shortage of suitably qualified workers，but we had an expensive delay on our last project，because we’d miscalculated the size of the workforce we needed．【pause】Twenty—twoWe spent so much time making sure that our employees would be comfortable working in such difficult conditions．We warned them about what to expect，as well as checking that they had the right qualifications and experience．We thought we’d anticipated every possible problem．This time，we were proved wrong when the supplier sent us different trucks from the ones ordered．Though they coped well with the extreme conditions，they were too small for our needs．【pause】Now listen to the recordings again．【pause】This is the end of Part Two．【pause】Part Three．Questions 23-30You will hear a radio reporter talking about difficulties faced by the new Chief Executive of Healthway plc, a chain of health and beauty stores．For each question 23 to 30，mark one letter A, B or C next to the correct answer．After you have listened once, replay the recording．You have 45 seconds to read through the questions【pause】Now listen，and mark A，B or C．【pause】Man：Next week，Healthway pie，the health and beauty chain，gets a new Chief Executive．Here's our reporter, Lynne Trencher, to tell us why many people regard the】ob as one of the most difficult in retailing．Hello，Lynne．Woman：Hello．No，it isn’t an enviable position，Robert Henlow, Healthway's Flew CEO，is taking control of a company which may have been a well—loved and trusted retail brand for many years，but its core business is mature，and successive managements simply haven’t come up with a winning formula to deliver dynamic sales growth．And the shareholders see Henlow as Heakhway's last chance．Man：The company faces stiff competition，doesn’t it?Woman：That’s right．In fact，most town—centre health and beauty chains are feeling the pinch，with few planning to expand．Unlike food，it's a high，margin business，which gives supermarkets，particularly those on out—of-town sites，scope to sell similar products for considerably less．Even the development of online shopping hasn’t yet outweighed the convenience of out—of-town sites．Man：Robert Henlow is coming from a company with a very different sort of culture from Healthway, isn’t he?Woman-Yes，he is moving from a firm that’s very open，with plenty of staff coming from other companies，or indeed industries．Healthway, on the other hand，has a culture where people join the group and either leave quickly or not until they retire．It’s famous for breeding its own managers，and outsiders have traditionally not been welcomed．Man：Healthway's financial strategy has been criticized in recent years，I believe．Woman：Under the last Chief Executive；Charles Hamilton．Heathway concentrated on the bottom line，with the aim of supporting the share price．Even the one acquisition that the company made had that same goal．Rut this strategy had its downside：very few improvements were made within the business，so heir IT, for instance, is now several years out of date．Man：Wasn’t it Charles Hamilton who started Healthway's beauty treatment centers?。

Test4Part one四个专家分别对一个度假公司的发展给出了自己的意见。

怎么锁定目标客户，怎么定价，怎么打折，都是一门学问。

题目信息稍微有些隐晦。

话说这个BEC阅读的第一部分，普遍难度不是很大，可个别题目一旦含蓄起来，也是很难在文章中找到答案的影子的。

第一题，通过将同样的假日出售给不同收入层次的客户是有风险的。

这题的答案够隐晦的，而且不是特别的对应。

答案是B段开头的一段话。

说该不该将多余的假期打折，是一个有争议的点。

这样会导致一些注重预算的人被放在了SunTours’的一些更富裕的客户旁边，从而将品牌给毁了。

注重预算的（budget-conscious）和更富裕的（more affluent customers）是两种不同的收入人群，也就是different income brackets，damaging the brand，毁坏了品牌，言下之意，这么做是有风险的，即runs a risk。

第二题，说值得提供打折假期来增加预定的数量。

答案是A段的这么一句：Towards the end of the season, reducing the cost of holidays would attract last-minute customers, thus avoiding any possible loss on unfilled accommodation and flights。

减少假日的开销可以吸引最后的客户，从而避免空余的住宿和飞行带来的损失。

Unfilled accommodation，没有被预定的住宿，对应于题目中的booking。

第三题，如果想要增加回头客，SunTours需要反思它的市场策略。

答案在D段，需要提炼：the company should consider that brochure mailings。

They encourage summer tourists to take another break and can even be used to send a thank-you letter to returning customers.先说公司应该考虑邮寄宣传册，接着说他们可以鼓励暑假的游客去休另一个假期甚至可以用来给回头客发送感谢信。

Test 1READING AND WRITING 1 hour 30 minutesPART ONEQuestions 1-5· Look at questions 1-5.· In each question, which sentence is correct?· For each question, mark one letter (A, B or C) on your Answer Sheet.12345PART TWOQuestions 6-10· Look at the advertisement below. It shows a list of workshops offered by a training company.· For questions 6-10, decide which workshop (A-H) each person on the opposite page should attend.· For each question, mark one letter (A-H) on your Answer Sheet.· Do not use any letter more than once.6 Julia Strekalova wants to know how to calculate the amount she can charge customers for her marketing consultancy services.7 Roger Walker's company wants to give him responsibility for his firm's annual profit-and-loss account and balance sheet.8 Paolo Longo needs to be able to assess the effect on sales following his company's recent product promotions.9 Zhon Mei Feng's company wants her to learn to divide the market into groups, which it can target with different brands.10 Valerija Georgievska needs a course on working out how much money her firm can expect to have available each month.PART THREEQuestions 11-15· Look at the chart below. It shows a company's turnover, operating profit and market share over a period of ten months.· Which month does each sentence (11-15) on the opposite page describe?· For each sentence, mark one letter (A-H) on your Answer Sheet.· Do not use any letter more than once.11 Although operating profit dropped and market share experienced a decline, there was an upturn in the level of turnover.12 Both turnover and market share showed an increase this month, while operating profit suffered a decline.13 Despite the fact that market share fell and there was a decline in turnover, operating profit was equal to that of the previous month.14 While turnover experienced a downturn, both operating profit and market share showed signs of recovery.15 Although market share showed an improvement and turnover also increased,this had no effect on the month's operating profit.PART FOURQuestions 16-22· Read the job advertisement below.· Are sentences 16-22 on the opposite page 'Right' or 'Wrong'? If there is not enough information to answer 'Right' or 'Wrong', choose 'Doesn't say'.· For each sentence (16-22), mark one letter (A, B or C) on your Answer Sheet.16 Scene Video is planning to open more stores.A RightB WrongC Doesn't say17 Scene Video believes its store managers have a harder job than other store managers...A RightB WrongC Doesn't say18 Scene Video's salaries are higher than for similar positions in other retail businesses.A RightB WrongC Doesn't say19 It is essential for applicants to have experience as store managers.A RightB WrongC Doesn't say20 Most successful applicants will have to spend time working in different countries.A RightB WrongC Doesn't say21 The Introductory Evenings are targeted at successful candidates.A RightB WrongC Doesn't say22 Application forms should be completed online.A RightB WrongC Doesn't sayPART FIVEQuestions 23-28· Read the article below about a successful business partnership.· For each question (23-28) on the opposite page, choose the correct answer. · Mark one letter (A, B or C) on your Answer Sheet.23 Phil stopped selling photocopiers because heA was unable to meet the sales targets.B recognised an opportunity in another field.C became aware of their limited market potential.24 Why did Phil agree to meet Sean?A He liked the way Sean did not give up trying.B He thought they would have a lot of common interests.C He needed someone to provide IT finance for his clients.25 Why did Sean not join Phil immediately at Syscap?A He had doubts about the profitability of the venture.B He was unsure about giving up an established career.C He was afraid that working together would damage their friendship.26 In what way does Sean believe that business is like golf?.CA You cannot achieve your goals without taking risks.B To do well, you need a combination of ability and ambition.C If you do something enough times, you'll eventually be successful.27 Sean says he is surprised that BA he and Phil are still good friends.B their company has been so successful.C more people do not set up their own businesses.28 What makes Phil confident about their company's future growth? CA the strength of the friendship they haveB being in a commercial field which is rapidly expandingC having few serious challengers for their position in the marketplace PART SIXQuestions 29-40· Read the introduction to a company report below.· Choose the correct word to fill each gap from A, B or C on the opposite page, · For each question (29-40), mark one letter (A, B or C) on your Answer Sheet.29A asB althoughC so30A joinB catchC meet31A grownB risenC increased32 A doB doingC done33A hasB getsC takes34A evenB justC only35A theB aC this36A onB forC in37A thereB itC what38A atB withC of39A untilB exceptC without40A whetherB whyC wherePART SEVENQuestions 41-45· Read the email and memo below.· Complete the form on the opposite page.· Write a word or phrase (in CAPITAL LETTERS) or a number on lines 41-45 on your Answer Sheet.WRITINGPART ONEQuestion 46· Your department currently has a lot of work, and your secretary must take several weeks off work, starting tomorrow.· Write an email to the Human Resources Manager in your company: · explaining why your department is so busy· saying why your secretary will be away from work· asking for a temporary secretary.· Write 30-40 words on your Answer Sheet,PART TWOQuestion 47· Read part of a letter below from a company which runs training courses for staff.· Write an email to Miss Foster:· expressing an interest in her company's services· describing your company's training needs· explaining why your company's premises would be the most suitable place · inviting her to a meeting next week.· Write 60-80 words on your Answer Sheet.· Do not include any postal addresses.LISTENING Approximately 40 minutes (including 10 minutes' transfer time) PART ONEQuestions 1-8· For questions 1-8, you will hear eight short recordings.· For each question, mark one letter (A, B or C) for the correct answer,· After you have listened once, replay each recording.1 What is the quotation for 1,000 brochures with colour photos?2 When will the new Personnel Officer start work?A JulyB SeptemberC October3 Which pie chart is correct?4 Why is Jane unhappy about Michael's report?A He has left mistakes in it.B He has finished it very late.C He has circulated it too soon.5 What is the woman's current job with BGT?A Project ManagerB General ManagerC Account Manager6 What does the speaker think the company should do?A increase online bookingsB cut ticket pricesC reduce spending on food7 What does the woman need to get?8 Which graph shows the company figures?PART TWOQuestions 9-15· Look at the notes below.· Some information is missing.· You will hear a man discussing an order from an office supply company.· For each question (9-15), fill in the missing information in the numbered space using a word, number or letters.· After you have listened once, replay the recording.PART THREEQuestions 16-22· Look at the notes below.· Some information is missing,· You will hear a man giving a presentation about Arlington Park, a training centre for managers.· For each question (16-22), fill in the missing information in the numbered space using one or two words,· After you have listened once, replay the recording.PART FOURQuestions 23-30· You will hear an interview with John Winterman, the Managing Director of a sports-equipment manufacturing company called Turners.· For each question (23-30), mark one letter (A, B or C) for the correct answer. · After you have listened once, replay the recording.23 The managers at Turners wanted to buy the company because itA was in a good state financially.B made first-class products.C had a strong brand image.24 What particular problem did the previous owners leave behind at Turners?A an unsuitable production systemB too wide a range of productsC a poor style of management25 One problem with Turners' distribution process was theA unreliable transportation system.B product-numbering system.C old-fashioned computer system.26 What complaint did the sports outlets make?A Deliveries were usually late.B Goods were sometimes damaged.C Orders were not complete.27 Turners now intends to concentrate on promoting its productsA at big competitions.B in schools.C with sports clubs.28 Which area of the company was re-organised first?A manufacturingB marketingC finance29 The majority of Turners' manufacturing will soon be located inA Indonesia.B the Philippines.C Germany.30 What is the company's main aim in product development?A introducing new designsB giving goods international appealC improving existing linesSPEAKING 12 minutesSAMPLE SPEAKING TASKSPART ONEIn this part, the interlocutor asks questions to each of the candidates in turn. You have to give information about yourself and express personal opinions. PART TWOIn this part of the test, you are asked to give a short talk on a business topic. You have to choose one of the topics from the two below and then talk for about one minute, You have one minute to prepare your ideas.PART THREEIn this part of the test, the examiner reads out a scenario and gives you some prompt material in the form of pictures or words. You have 30 seconds to look at the task prompt, an example of which is below, and then about two minutes to discuss the scenario with your partner. After that, the examiner will ask you more questions related to the topic.For two or three candidatesKEYTest 1 ReadingPart 11C 2A 3B 4A 5APart 26C 7G 8F 9A 10EPart311 E 12 D 13 B 14 H 15 F Part 416 A 17 A 18 C 19 B 20 C21 B 22 BPart 523 B 24 A 25 B 26 C 27 B28 CPart 629 C 30 C 31 A 32 B 33 A34 C 35 B 36 C 37 B 38 A39 C 40 BPart 741 THORPE COLLEGE42 MAR(CH) THE 6(TH)/THE 6(TH) OFMAR(CH) / 6/3 / 3/643 1644 (MR / MS / MRS / MISS) JAN PARTRIDGE45 (THE) (MANAGEMENT) COURSESECRETARYTest 1 WritingPart 1Sample APart 2 Sample CSample DTest 1 ListeningPart 11B 2C 3C 4C 5A 6C 7C 8A Part 29 GILLMANN (INTERNATIONAL)10 DT1905511 131 (CM)12 ZY8832013 (￡)16214 (￡)2715 19(TH)Part S16 EXHIBITION ! (EXIBITION)17 (WORKSHOP(S)) COMMUNICATION18 (SIMPLY) LEADERSHIP19 ACCOMMODATION / (ACCOMODATION)20 FITNESS CENTRE / FITNESS CENTER21 MOVING FORWARD22 (ENQUIRY / INQUIRY) FORM(S)Part 423 B 24 A 25 B 26 C 27 A 28 C 29 B 30 CTapescriptListening Test 1This is the Business English Certificate Preliminary4, Listening Test I.Part One. Questions 1 to 8.For questions 1-8, you will hear eight shortrecordings. For each question, mark one letter(A, B or C) for the correct answer.Here is an example: Who is Emily going to write to?[pause]Man: Emily, that supplier we use has become very unreliable, and we've decided to look for another one.Woman: Seems a good idea.Man: We don't need to inform our clients, but could you send a note round to all our departments when we've decided who to replace the supplier with?Woman: Yes, of course.[pause]The answer is A.Now we are ready to start.After you bare listened once, replay each recording.[pause]One: What is the quotation for one thousand brochures with colour photos? [pause]Man: How much can you quote for our brochure order?Woman: If you want the colour photos, it'll be more expensive. Er, for two thousand, it'll be two thousand five hundred pounds, or for a thousand, it'll be one thousand, five hundred pounds. Without colour photos, the price goes down a bit.Man: How much?Woman: Er, for a thousand, it would be one thousand two hundred.[pause]Two: When will the new Personnel Officer start work?[pause]Woman: Jane is leaving next week, isn't she?Man: Yes. We recruited the new Personnel Officer in July, but because she has to relocate from Newcastle, I don't think she'll be able to begin until October. Woman: Well, we'll need to arrange some temporary cover for September.Man: OK. I'll look into it.[pause]Three: Which pie chart is correct?[pause]Man: . . . and I'm pleased to report that here at WTM, our market share has increased by ten per cent, taking us ahead of our rivals PTA for the first time. Of course, AVC are still the market leaders with a fifty-five-per-cent share, so... [pause]Four: Why is Jane unhappy about Michael's report?[pause]Woman: Where's the report I asked for, Michael?Man: Sorry, Jane, it's here, just finished. It's a bit late, but...Woman: That doesn't matter. Has anyone else seen it?Man: I circulated copies internally. I thought you asked me to.Woman: Not before I'd checked it first. If you've made mistakes in it, it won't be very good for the department.[pause]Five: What is the woman's current job with BGT?[pause]Man: Can you tell me about your work with BGT?Woman: Well, I started in nineteen ninety-two as Account Manager. The General Manager was keen to promote young staff quickly, so shortly after that, I became Project Team Leader. My boss, the Project Manager, became General Manager last year. Man: And you were promoted?Woman: Yes, I took his place.[pause]Six: What does the speaker think the company should do?[pause]Man: So, what will you do to keep the business going through this difficult time? Woman: As a low-cost airline, we're happy with the numbers using the internet to reserve ticket and customers report that our prices are competitive. We now need to look at cutting back on in-flight catering, as sales of snacks ha really dropped recently.[pause]Seven: What does the woman need to get?[pause]Man: Is there a sound system in the seminar room?Woman: Well, we've got a microphone, and there's a video player there...Man: Mmm, I'm not sure the MD will use it. A flipchart is essential, though. Woman: Oh, I never thought of that, I'll fetch on now. Shall I remove the video? Man: No, leave it, I might use it in the afternoon[pause]Eight: Which graph shows the company figures?[pause]Man: Figures published today by the Falmouth Group received a mixed reaction. Although production costs increased at a slower rate during the second half of theyear, profits continued to fall.[pause]That is the end of Part One.[pause]Part Two. Questions 9 to 15.Look at the notes below.Some information is missing. You will hear a man discussing an order from an office supply company.For each question, 9-15, fill in the missing information in the numbered space using a word number or letters.After you have listened once, replay the recording.You have ten seconds to read through the notes.[pause]Now listen, and fill in the missing information.Woman: Hello, Wilson's Office Supplies.Man: Hello, this is Gillmann International. I'm afraid the desk you delivered last week is too large. Could I change it for a smaller one?Woman: Yes, certainly. What is the name again?Man: Gillmann International, spelt G-I-doubleL-M-A-double N.Woman: Right. What's the date of that order?Man: The invoice is dated the fifth of July... . Ican give you the order number: DT one, nine,oh, double five. ,Woman: Yes, here it is. Have you a copy of ourcatalogue there? You ordered the hundred andthirty-seven point five centimetre desk, didn'tyou?Man: Yes, that desk is too wide. It's the smallerone I need - one hundred and thirty-onecentimetres wide.Woman: Yes, that's reference number ZY doubleeight-three-two-oh.Man: Yes, fine. And could you collect the otherone when you deliver the new desk?Woman: Yes. This desk is cheaper, it's a hundredand seventy-nine pounds ninety-nine.., sothat'll be... a hundred and sixty-two poundswith your normal ten-per-cent discount.Man: Good. Could you credit our account?Woman: Yes, that'll be twenty-seven pounds. Wecould deliver the new desk next Thursday, thefourteenth, or the following week on thenineteenth.Man: Urn, the later date is best. You've got ouraddress.Woman: Yes. We'll put the credit through afterdelivery.Man: Good. Thanks for your help...[panse]Now listen to the recording again.[pause]That is the end of Part Two. You now have tenseconds to check your answers.[pause]Part Three. Questions 16 to 22.Look at the notes below.Some information is missing.You will bear a man giving a presentation about Arlington Park, a training centre for managers.For each question, 16-22, fill in the missing information in the numbered space using one or two words.After you bare listened once, replay the recording.You have ten seconds to look at the form.[pause]Now listen, and complete the form.Man: Hello, everyone. Thank you for coming to hear abont Arlington Park. Some of you know a lot about it already, but for people who don't, the first thing to say is that if you do want to see what sort of work we do, on every third Thursday in the month, there's an exhibition, so come along to that - you're very welcome. At Arlington Park, we aim to help you not only to get the most out of your staff, but also the most out of you yourself. Our next two weekend workshops are covering two very important areas in this field: on the tenth of June, we have a workshop on communication.Nothing could be easier in our modern world and yet nothing is more difficult, too. On the seventeenth of July, we have a change in the programme; we previously advertised a course on using technology, but that day is now set aside for a course called simply 'Leadership', run by one of our best trainers, Richard Gordon.You probably know his management books.The one-day weekend workshops are just one of the types of courses we offer. We also offer three-day programmes, and these include accommodation. I'll leave a pile of leaflets about those with you, so that you can look at them at your leisure. Arlington Park is very well equipped, and managers always enjoy their stay. Our facilities are excellent, and we have special training suites, as well as a fitness centre.Every quarter, we publish a magazine - I've got a few copies here for those of you who haven't seen it before. We've just changed the name; it used to be Developing People, now it's called Moving Forward. The articles in it are writtenby the trainers and by the managers attending our courses.If anyone would like to go on our mailing list, would you please fill in one of these enquiry forms and leave it at reception? I'll pick up all the forms at the end of the morning. Now, onto more detail...[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now bare twenty seconds to check your answers. [pause]Part Four. Questions 23 to 30.You will hear an interview with John Winterman,the Managing Director of a sports-equipment manufacturing company called Turners.For each question, 23-30, mark one letter (A, B orC) for the correct answer. After you have listened once, replay the recording.You now have forty-five seconds to read through the questions.[pause]Now listen, and mark A, B or C.Woman: ... and this morning, we welcome John Winterman, Managing Director of Turners, the sports company which manufactures golf and tennis equipment.Man: Morning.Woman: So, John, you took charge of the company after a management buy-out. What made you and the other managers sure that it would be a successful move?Man: Well, when we bought the business in nineteen ninety-seven, we knew there were financial problems to solve, including some hidden debts. But we felt the products themselves were really excellent, and a good basis from which to grow the company. And, although the brand image wasn't particularly well known, we felt it was possible to build on it.Woman: I see. I believe the previous owners weren't specialists in the field... Man: That's right.., they were a large engineering group called AFT.Woman: Did that cause any difficulties?Man: Yes. Although AFT used the same management systems as in its other -engineering - businesses, and these seemed to be working, the production system just wasn't right for a consumer goods company. Turners offers a wide range of products, and has a complex business mix as a result.Woman: I see. And how did their management system affect distribution?Man: Well, the first thing we realised was that, although there was an up-to-date computer system, it was impossible to follow the movement of products around the world. The items we manufactured had a different product number in each country! The methods of transport also varied enormously from one country to another, which made the invoices complicated.Woman: And what sort of service was the customer getting?Man: Well, it wasn't very efficient. Our customers, the sports outlets, complained that although they were usually on time, orders often had items missing. I think these outlets only stayed with us because there was still demand for our products.Woman: And how do you intend to promote the brand?Man: Well, with sports equipment, image is all important, because there's so much competition. Although AFT had been active in their promotions with sports clubs in the early days, they hadn't kept up their efforts. Consequently, many players, especially those still at schools, are unfamiliar with our name. Our aim now is to make Turners products a big name at all the important sports events across the world. Woman: What was your approach to reorganizing the company?Man: Well, the first thing we did was appoint new directors.Woman: And where did you start?Man: Well, we knew we had to spend money on marketing, but the most important thing was to introduce better management control of finances, and after that, to look very carefully at the organisation and cost of manufacturing.Woman: Did you make any changes there?Man: Oh, yes. To take one example, at one point we started out manufacturing tennis balls in Germany. But costs were lower in the Philippines. So in the end, we moved all our manufacturing there. By the end of this year, ninety-five per cent of our production will be there, although we are opening one small plant in Indonesia, too. Woman: And is the company on a better financial basis now?Man: Absolutely. We'll be in profit this year, and looking to expand.Woman: You plan to introduce new products then?Man: Yes. We've just launched a new product, a waterproof tennis ball, and we've signed contracts with several players from different countries to give us an international image, so I'm really pleased about that. But our key objective is to develop the products we have, such as tennis rackets, and improve them further. Woman: So the future looks promising.Man: It certainly does.Woman: Thanks, John.Man: Thank you.[pause]Now listen to the recording, again.[pause]That is the end of Part Four. You now have ten minutes to transfer your answers to your AnswerSheet.[pause]Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.That is the end of the test.。

Questions for Business knowledge 商务英语信息知识问答1. How are the supermarkets squeezing their suppliers?•Big supermarkets delay payment to their suppliers, which affects the suppliers’ cash flow.It is more of a problem for the smaller suppliers because the larger suppliers also play this game with their own suppliers.2. What are the business negotiation procedures?Step one: claiming value -- what you wantStep two: creating value -- what is the maximum profitsStep three: overcoming barriers to agreement -- what is the solution to problem / conflict3. What should be paid attention to communicate in international business world?•Skillful use of languages•Setting of communication•Cultural differences•Knowledge of your opponent•Control of personal emotion•Creating humorous atmosphere4. What factors does a company consider when choosing a supplier?What things may go wrong when supplying a company with materials or goods?•Price•Availability of the products•Delivery time•Quality of the products•Frequency at which new products or product lines are added to the range•Payment terms•Discount•Late delivery, damaged goods, incorrect items, no stock5. What does quality mean? / Where does quality come from?•Quality depends largely on how the customer assess the product–the use of it and the price etc.•Degree of goodness or worth•General excellence•Materials•Duration•Designs•Brands•Prices•Production techniques•After-sales services6. What are the advantages and disadvantages of emailing?Diversity: More and more formats can be sent via email.Cost: cheap; in lieu of long-distance phone calls and postal deliveriesTime: in a few seconds; can be sent to groups of people at the same time;Social: quick but thoughtful responses; become more communicative; allowing the culture of home working to developNot as confidential as expected.User has to open email website or email program.Socially, writing a letter and talking over phone is thought to bring you closer to the recipient compared to writing an email through a computer.Bring virus into your computerA lot of unwanted emails from spammers7．What are the 7Cs in writing a commercial letter?Clear, Concise, Courteous, Correct, Conversational, Convincing, Complete8.What responsibilities do HR people usually take on?•Recruitment, selection, training, welfare, remuneration (salaries & bonuses), career development/promotion, redundancy and retirement,…9. What factors are important when choosing a job / when staying in a job?Salary ( including benefits)Working hours，Opportunities for promotion，Skills required，Job satisfaction，Working location，Business travels，Types of company，Boss / Colleagues10. What are the key steps recommended for writing business proposals？Title: Report on...1. Background of a Company2. Proposal Plan2.1 Overview2.2 Objectives2.3 Requirements3. Budget4. Conclusion5. Recommendations11. Why do we say modern people communicate in a global village?▪Tele-Communication▪More and more people speak more foreign languages, esp. English▪Transport development▪Transnational companies spread over countries▪Info technology development▪Use of Internet12. What are the functions of money?▪Medium of exchange▪ A unit of account: measuring the value of goods and services▪ A temporary store of value13. What are the advantages of merger?⏹ 1. promote products; 2. extend product range; 3. improve technology; 4. attract customers;5. finance,6. compete with14. What research should a company do before entering a foreign market?The research into the demand for the product, market conditions, currency exchange rates, import/export mechanisms or tariffs, ways of doing business (e.g. through agents), etiquette in that culture, cultural differences.15. What activities (name some things) are involved in foreign business?1. Write sales reports2. Confirm goods delivery (make sure )3. Improve after-sales service ( 售后服务)4. Run advertising campaigns ( operate )5. Place orders6. Import & export goods ( 进出口)7. Complete invoices ( full out an receipt )8. Deal with foreign currency exchange (外币兑换)9. Compensate clients ( make up for/ reward )10. Receive visitors ( 接待)10. Promote new products (促销)11. Arrange commercial meetings / conferences12. Conduct market researches13. Negotiate new contracts ( confer/talk with others in order to reach an agreement )14. Collate files ( check )15. Deal with complaints / Making complaints16. What kinds of jobs do you think will be best paid in the future in China? Why?(e.g.: 1. psychologist --- people are under high pressure from landing a job, surviving in such a competitive society; 2. Chinese teacher --- China’s strong economy performance, more job opportunity; 3. Car service technician --- China has entered the era of automobiles. Ordinary Chinese families can afford to buy a car to facilitate their lives. Therefore, excellent car service technicians will be best paid.)17. What makes a successful company?First, efficient management.Second, talents of various fields.Third, staff motivations.18. How to motivate staff?Salary & bonus——pay people what they are worth.Incentives ——Pay rise+promotion+share/stockLaughter enhances efficiency.Allocation——Give employees as much meaningful work as possible.Skill training——Give employees the information and resources needed to do a good job.Activities and celebrations in the open air——Publicly recognize and congratulateemployees for good work…19. What kind of employees are employers looking for?Employers highly value: work experience, preferably degree-related, however all experience is worthwhile.General skills: Teamwork, Computer Skills, Foreign Language Competence, Leadership, Communication, Problem Solving-Analytical Skills, Interpersonal Skills, Organization skills, etc.The other demand: Researched the corporation, an understanding of the requirements of the applying position.20. What should be included in an order or an order letter?An order or an order letter should include:A. Descriptions of name of the commodity and specifications;B. Exact quantity;D. Packing & package;C. Price & payment terms;E. Date and method of shipping or delivery;。

商务英语考试（BEC）中级模拟试题及答案商务英语考试(BEC)中级模拟试题及答案一.READINGPART ONEQuestions 1-7. Read these sentences and the share prices below.. Which stock market does each sentence(1-7) describe?. For each sentence mark one letter (A ,B ,C or D) on your Answer Sheet.Example:the index went up more than one thousand.Answer:A1. the share prices were influenced by the improvement of the two countries'relations.2. Over the week ,turnover rose by T $ 5. 83bn.3. Many people went to buy capitalization stocks.4. In the beginning many foreign shareholders buy blue chips at high prices.5. Price was lower after shareholders sold stocks in industrials to make profit.6. On Thursday price dropped and then rose again.7. the falling of composite index rose by 1. 3 per cent on the week.A. Bangkok rose 2 per cent on the day and 3.4 per cent over the week as buyers moved in to large market capitalization stocks. The SET index rose 27.55 to 1,383.57 in turnover of Bt 8.5 bn, down from Thursday's Bt 10bn.B. Taipei was pulled lower by late profit-taking in industrialsafter Thursday's rebound ,and the weighted index fell 45.59 to 5,806.77, or 1.7 per cent, over the week. Turnover rose to T $41.51 bn from T $ 35. 78bn.C. Manila opened strongly on foreign buying of blue chips but dipped at the close as profits were taken. The composite index fell 10.07 to 2 ,907. 00 , 1.3 per cent higher on the weekD. Hong Kong finished a mixed day slightly lower ,sapped by profit-taking on confirmation of US renewal of China's MFN trade status and concerns over the lower domestic property market. The Hang Seng index fell 11.58 to close at 9,470.13, 1.7 per cent lower on the week.PART TWOQuestions 8-12. Read this letter to the editor of The Economist.. Choose the best sentence from the list A-I to fill each of the blanks.. For each blank (8-12) mark one letter (A-I) on your Answer Sheet.. Do not mar4 any letter twice.. One answer has been given as an example.Sir-You state on February 13th that New Mexico has "few natural resources ",... ...example... In 1991 New Mexico ranked fourth in the United States in production of natural gas , seventh in oil and tenth in non-fuel minerals ...8...Non-fuel minerals contributed about $ 1 billion and coal $ 509 million.Taxes from production of fuels and minerals, and lease payments on state lands have been set aside by legislative acts to endow two permanent funds worth about $ 5. 65 billion, ... 9 ... In addition, during fiscal year 1991 , payments to New Mexicofrom taxes on federal lands were S 108 million ,all earmarked for public education.... 10 ... About $566 million came from taxes and permanent-fund earnings attributable to oil and gas production. ...11 ... Tourism is an important industry in New Mexico, yet its economic impact on the public sector is dwarfed by that of mineral production.New Mexico came through the recent recession in much better shape than most other states. It does not have a deficit. ...12...States that rely primarily on a sales tax or on an income tax have big problems during economic downturns. Income growth per head in New Mexico averaged 6. 1/00 in the year to October 1992-one of the fastest growth rates in the United States.Charles ChapinExample :CA. It has a broadly based tax structure an important point.B. In 1992 it produced more oil than Colorado and Kansas combined.C. However, the extractive mineral industry in New Mexico is one of the state's strongest economic forces.D. During fiscal year 1992 New Mexico raised permanent funds worth about $6.1 billion.E. the combined value of oil and gas production was $ 2. 8 billion.F. Some 16, 000 employees work in the extractive industries and their wages are among the highest of any major industry.G. the $39 million earned by these funds in 1991 was used to finance education and other public services.H. Only S 25 million came from agricultural taxes.I. New Mexico's extractive mineral industries contribute about a third of the state's $ 1. 9 billion general-fund income in fiscal year 1991.PART THREEQuestions 13-20. Read this letter about Compensation Trade ,and answer the following questions.Ministry of Foreign Trade 19th January , 1 993Xi Changan StreetBeijing , ChinaDear Sirs,This letter is in regard to the window glass business between our firm and the China National Light industrial Products Import & Export Corporation, Daren Branch and the Daren Window Glass Factory.1. Our two sides sincerely worked in the past and the window glass business has already been done successfully. However, the quantity of products doesn't meet our requirements. This company wants to develop the trade and business further in this line. We now expect to begin working with all the other branches and window glass factories on the same basis ,i. e. compensation trade.2. For the U. S. A. market, we require very large quantities of small cut sizes. Therefore, we are asking your prompt assistance to help us out in expanding glass-cutting business. We would highly appreciate it if you take this matter into consideration. We are certain that ,with your prompt cooperation, our purchases of Chinese window glass for sale in the U. S. A. market will very quickly increase to a large and substantial volume. With the establishment of diplomatic relations between our two countries ,the time is now right for a very quick and large increasein trade between us.3. For your information, we are doing everything possible to cooperate in achieving our mutual goal of making the window glass business a very large one. We have offered to purchase various equipment for your Dairen factory which will increase its products, improve quality and raise its efficiency. We have offered to accept payment for this machinery in the form of buy-back of glass. We have also cooperated with the factory in making suggestions for better efficient packing and containerization. The factory has been very cooperative and receptive to our ideas. As we want to begin our business with the other branches too ,we plan to offer the same suggestions and proposals to purchase machinery for them.4. From this letter, you can see that we are very sincere in our desire for a long-term relationship between our two countries and our firm and the various branches of the China National Light industrial Products Import and Export Corporation, Window Glass Departments .During our next visit to China, we will discuss the appointment of our firm as the exclusive agent for Chinese Window Glass in the U. S. A. market. Since we have discussed this question in the past ,we expect that the official appointment of our firm as the exclusive agent will be made during our next trip.Thank you for your prompt attention to the above. Best regards.Sincerely yours ,Norman GoldsteinAssociates , INCQuestions 13-16. For questions 13-16 ,choose the correct title for eachparagraph from the box below.. For each paragraph(1-4) mark one letter (A-G) on your Answer Sheet.. Do not mark any letter twice.13. Paragraph 1...14. Paragraph 2...15. Paragraph 3...16. Paragraph 4...A Our hope for a long-term relationshipB Our successful cooperation in the pastC the diplomatic relations between our two countriesD Our wish to increase the quantity of productsE Our need of help in glass-cuttingF Our goal to make the window glass business largeG Improvement of equipment in Chinese factoriesQuestions l7-20. Using the information in the test ,complete each sentence 17-20 ,with a phrase from the list below (A-G).. For each sentence(17-20) mark one letter (A-G) on your Answer Sheet.. Do not mark any letter twice.17. When we visit your country again next time ,we hope you'11...18. On the basis of compensation trade ,we are going to...19. In order to enlarge our window glass business, we're doing our best to...20. To other branches that have business with us, we'll...A take this problem into consideration.B develop and expand the trade and business further.C make our company the sole agent in China.D offer to buy equipment for them.E accept payment for this equipment.F start cooperation with other branches and factories.G cooperate with you and realize our common dream.PART FOURQuestions 21-35. Read this advertisement a hat Fidelily Emerging Markets.. Choose the best word to fil1 each gap.. For each question (21 -35) mark one letter (A ,B,C or D) on your Answer Sheet.. One answer has been given as an example.the dynamic developing economies of the world are ripe with potential. Not only have they ...example...extraordinary levels of ...21 ..., but we believe this looks set continue , backed by ...22 ...inflows of foreign investment. Fidelity Emerging Mark, Fund is ...23...to help you capitalize on this promising outlook.the ...24...to real success in Emerging Markets is research and resources, of Fidelity's foremost ... 25 ... As the world's largest ...26 ... investment management organization , we can draw upona (n) ...27... network of offices covering developing economies across Asia ,Latin America and Europe.This local presence means we can ... 28... a hands-on approach ,searching out a capitalizing on investment...29...as soon as they come to light. As a result, Fidelity I become one of the world's ... 30... names in emerging stockmarkets : where we ...31... manage 5pounds billion ?So act now to ...32... out more about the Fidelity Emerging Markets Fund ---and get the potential of these dynamic markets teamed with the strength of the Fidelity organization. For more ...33 ... , call us , free of ...34 ..., from any of the countriesbelow. If you... 35... elsewhere ,please use the UK number or post or fax the coupon.Example:A. deniedB. climbedC. demonstratedD. mentionedAnswer: C21. A. growth B. decrease C. height D. diminish22. A. slow B. increasing C. reducing D. fast23. A. thought B. designed C. considered D. supposed24. A. road B. method C. reason D. key25. A. words B. slogans C. ways D. strengths26. A. independent B. wealthy C. prosperous D. national27. A. intensive B. thick C. narrow D. extensive28. A. move B. apply C. reply D. demand29. A. situations B. disadvantages C. opportunities D. conditions30. A. few B. many C. honourable D. leading31. A. currently B. formerly C. recently D. likely32. A. look B. discover C. find D. learn33. A. news B. data C. information D. knowledge34. A. money B. pay C. fee D. charge35. A. live B. wait C. talk D. sleepPART FIVESection AQuestions 36-40. Read this text about car sales in the world.. In most of the lines (36 -40) there is one extra word which does not fit in. One or two lines, however, are Correct.. If the Line is correct, put a tick (√ ) in the space on your Answer Sheet.. If there is an extra word in the line, write that word in thespace on your Answer Sheet.Example :While new car sales in Japan are predicted to rise up by...up...5 per cent next year, 1990's record of 5.1 million won't be exceeded...√...WORLD NEW CAR SALES36. New car sales fell down last year to a six-year low, but demand37. is forecast to begin a sustained period of growth in 1994 and38. rose to record levels through out the second half years of the 1990s39. the short-term recovery is being driven chiefly by a strong rise in the demand40. in North America ,where new car sales are forecast to increaseby 11 percent to 10. 46 million this year ,as well by the continuingexpansion of demand in the Asia-Pacific region. PART FIVE Section BQuestions 41-45.. the following is a business contract.. In each line there is one wrong word.. For each numbered line (41 - 45) write the correct word in the space on your Answer Sheet.Example :We have to hold you responsibility for the loss we've been made to sustain...responsible...This serves to authorize the Chairman of the F. T. Arbitration Commission to41. appoint an arbitrator on behave of this corporation to settle the dispute42. existed between the plaintiff and the defendant ,concerning the defendant's.43. failure to meet their oblige under contracts concluded for the supply of44. 8,000 metric tons of Aluminium ingots. Should the defendant failing to45. appoint an arbitrator with in the time specific by the F. T. Arbitration .Commission ,this corporation would have an arbitrator appointed forthe defendant.二. WRITINGPART ONEQuestion 46You work for a company which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation's manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.PART TWOQuestion 47You work in the Market Survey institute. After careful research ,you receive four charts.Read the following charts which show , the trend of consumer confidence, real hourly wages, employment and credit development. The years are given ,while the other numbers are not presented. But the lines in the charts clearly show , the directions of development.. Use the information in the charts to write a report (about 100- 120 words) analyzing the reason why the consumer confidence increases.. Write on your Answer Sheet.三.LISTENINGPART ONEQuestions 1-12. You will hear three telephone conversations.. Write down one word or number in the numbered spaces on the forms below.Message One. Questions 1-4MESSAGEVisiting City: BarcelonaMain Features:1. the Old City: old buildings2. (1) ... beautiful, magnificent3. several (2)...restaurants food is cheap(3) ...4. Staying Hotel (4) ...Message Two Questions 5-8Hiring RegistrationDate : 5th Jan. Time : 10:30Name of the customer : Kate (5)...Contact No : (6)...Service Details :l. An appartment near (7)...street ,with air-conditioner and heating system .2. Rent :on more than (8)...a month ,including water and gas3. Renting Period: about 1.5 years from February Message Three. Questions 9- 12Telephone MessageDate : 1st April Time : 9:45Item : buying (9)...Purpose : 10 for meeting room, (10) ...for the officeTotal money: (11)...Deadline for purchasing : before ( 12)...,AprilPART TWOQuestions 13-22Section OneQuestions 13-17. You will hear five short pieces.. For each piece decide where the speaker is.. Write one letter (A-H) next to the number of the piece.. You will hear the five pieces twice.13...14...15...16...17...placesA on the planeB at the bankC at the airportD at the officeE at the theatreF at the hotelG at the customsH on the busSection TwoQuestions 18- 22. You wt71 hear another five short pieces.. For each piece decide what the speaker is going to do next.. Write one letter (A-H) next to the number of the piece.. You will hear the five pieces twice.18...19...20...21...22...Next actionsA to stop smokingB to fall into sleepC to leave a companyD to mail a parcelE to go shoppingF to go to the beachG to resign from the officeH to find a motelPART THREEQuestions 23-30. you will hear a report presented by a journalist from T okyo. He talks about the difficult situations met by Japanese chemical groups. He gives some important figures of four biggest chemical groups in Japan.. you have to complete the sentences (23-30) by choosingthe correct answer.. Mark one letter (A ,B or C).23. the crisis met by Japanese chemical groups is caused by, one of the reasons.A over capacityB high pricesC high cost24. the productions manufactured by Asahi Chemical, Japan's largest poly tyrene manufacturer take up of the market.A 12%B 25%C 26.625.________ is Japan's biggest plastics group.A Mitsubishi KaseiB Mitsubishi petrochemicalC Mitsui Petrochemical industries26. On Oct. 1st, Mitsubishi Petrochemical is going to merge with.A Kawasaki plantB Mitsui petrochemicalC Mitsubishi Kasei27. the dividend of remains the same as in last year.A Mitsubishi PetrochemicalB Mitsui petrochemical industries and Shin-EtsuC Sumitomo Chemical28. chemical group is not explained in detail in this report.A Shin-EtsuB Mitsubishi KaseiC Mitsui petrochemical29. chemical group has the highest per share according tothe report.A Mitsubishi PetrochemicalB Shin-EtsuC Mitsui Petrochemical Industries30. is going to open a new plant.A Shin-EtsuB Mitsui PetrochemicalC Mitsubishi Petrochemical商务英语BEC中级模拟试题(附参考答案)一. 阅读部分PART ONE1. D2. B3. A4. C5. B6. B7. CPART TWO8. E 9. G 10. I 11. F 12. APART THREE13. D 14. E 15. G 16. A 17. C 18. F 19. G 20. DPART FOUR21. A 22. B 23.D 24. D 25. D 26.A 27.D 28. B 29.C30. D 31. A 32.C 33. C 34. D 35.APART FIVESection A36. down是多余,应删掉.37. 没有多余的词38. years是多余,应删掉.39. the 是多余,应删掉.40. 没有多余的词.Section BF1 : When do you want them?M1 : Before the 10th of April. By the way ,I want to look at the sample beforehand.F1 : OK! I will select some samples for you.M1 : Thank you. Bye.F1 : Bye-bye , Mr. Wilson. Part Two. Questions 13-22.Section One. Questions 13-17.Question ThirteenA couple called today and they said they couldn't arrive tonight.You're lucky to find this vacancy. This is a busy time of the year. Please fill out this registration card and be sure to list your car's license number.Question FourteenA massive 700,000-tonne-a-year ethylene complex owned by Maruzen ,Mitsui Petrochemical and Sumitomo Chemical comes on stream later this year and Mitsubishi Petrochemical is also commissioning a new 300,000-tonne-a -year plant this year.下载全文。

2019年BEC剑桥商务英语中级写作模拟试题：样品的订取与发送2019年BEC剑桥商务英语中级写作模拟试题：样品的订取与发送1. Order Sample订单样本写作案例详解Dear Mr.Randall,Subject: Order for 10,000 Pairs of Sheep Leather GlovesPlease dispatch to us 10,000 pairs of sheep leather gloves as per the terms started in your offer of March 29.Would you please take special care of the quality and the package of this order? The leather should be of the same quality as that used in the sample.We hope that you can pack each pair in an airtight polythene bag,a dozen pairs of gloves in a box and then 20 boxes to a strong seaworthy wooden case.We will order more if the first order with you proves to be satisfactory.We are enclosing our Purchase Confirmation No.2006-399 in duplicate for your signature.Please sign and return one copy for our file.Upon receipt of your confirmation,an L/C will be issued.Sincerely,Li MingImport Director2. Order Letter订购函写作案例详解Please send to the following items to be shipped by way express,and bill us.The order is contingent on receiving the terms of 2%-30 days:1 doz.linen handkerchiefs:$ 2.40 4 pair tan pigskin gloves:$ 12.00 2 doz.Assorted Orlon sport shirts:$ 72.00 5 pair assorted cotton socks:$ 2.00TOTAL:%88.40.3. Asking for/ Sending/ Declining Sending Samples索取/同意送付/拒绝送付样品Sample 1写作案例详解We are going to produce a trial piece of all wool suiting according to your sample cutting and written instructions.The sample piece is expected to be accomplished and sent to you by the end of next month.Sample 2写作案例详解As the quality of your woolen sample is not in the range of our current exports,we are prepared to arrange a special production.By our experience,slight changes in its composition are necessary andwill only make the goods superior in quality.We shall then show you the trial sample and see if it can be accepted as a quality standard for bulk shipment.。

BEC-2 Test 1ReadingPart OneQuestion 1-7Look at the statements below and the information about training courses on the opposite paper.Which course (A, B, C, or D) does each statement 1-7 refer to?For each statement 1-7, mark one letter (A, B, C or D) on your Answer Sheet.You will need to use some of these letters more than once.A Loans AdministrationThis course looks at the administrative functions of a bank's loans department, e.g. dealing with credit applications and keeping records of loan transactions. We will use real application forms of the type that administrative staff in loans departments regularly handle. It will be particularly useful for experienced staff with day-to-day administrative responsibility for loan portfolios. Although most clients choose to enjoy our beautiful premises, the course can be run at the client company or elsewhere.B Cashflow AnalysisOn this advanced course you will build up a database of a company's cashflow over time and identify and interpret patterns of change. You will analyze the cashflow of a few sample companies and use your analysis to judge their ability to settle their debts. This course will help you perform an advanced cashflow analysis of your own company.C Loan ContractsOpen to anyone who completed our introductory course to legal contracts in business, this course looks at the legalprinciples involved when a company takes out a loan; and outlines how to take legal action against a company that defaults on its repayments. You will compare the interests and responsibilities of both parties to a loan contract.D Leasing & Asset FinanceThis is a course for those new to leasing. It will provide you with a basic understanding of why companies prefer to lease property or machinery, rather than buy. You will learn about both the expenses and tax benefits of leasing and you will study a variety of lease agreements and the laws relating to them.Part TwoQuestions 8-12Read the article below about a psychologist's advice to managers.Choose the best sentence from the opposite page to fill each of the gaps.For each gap 8-12, mark one letter (A-G) on your Answer Sheet.Do not use any letter more than once.There is an example at the beginning. (0)The Psychology of ManagementIf overflowing in-trays frighten you or solving problems makes you sweat, there's a new range of business books called The Management Guides that you can turn to with confidence. (0)__G__. In addition, they're written in accessible language by Kathy Harman, a chartered occupational psychologist who heads her own London-based consultancy business. She says that the guides are intended for professionals working in small British companies, where thinking about management can be a low priority because of endless lists of other responsibilities.After this initial message to the reader, the following pages contain sections on every aspect of business, from managing your own time and selecting employees to planning ahead for the future.One of the reasons Harman wrote these guides was that she knows not every business is able to invest in training. The difficulty, especially for small businesses, is that, "People are professionals first and foremost and somehowthey are just expected to pick up management skills as they go along." And becoming one, she recognizes, is especially difficult if you're not used to communicating effectively or delegating work.She adds, "It's all very well managing areas that you have control over and you can do all the planning you feel is necessary, but there are always going to be other people out there who do the most unexpected things,"having good, friendly relationships with all their staff and business contacts. "The important thing inmanagement," says Harman, "is the human element."Her advice to managers everywhere is to maintain professionalism at all times. "If you've ever managed anyone," she says, "you'll know that you're not allowed to be fed up because when the staff come to you, they don't want to know about your problems, they want their problems solved."Harman feels confident about making such an analysis because of her years of training as an occupationalpsychologist. "What you find there is that more senior managers have had some kind of psychological training, while in this country most managers get their management psychology second-hand by listening to other managers."The overall message from Harman is a simple one, and it's got nothing to do with technology or databases.the right staff at all levels, you really haven't got a business. People are your principal resource."A And when they do, managers need a variety of strategies to fall back on.B This, of course, is unlikely to be easy, because being an expert in your field doesn't necessarily make you a good manager.C The question that most of them ask is ,"Can we actually afford a management training courses?"D Although this area of study is becoming more acceptable in the business world, Britain is a long way behind the rest of Europe.E It's about creating a working environment that promotes the well-being of everyone, from the post room to the board room.F This is illustrated at the beginning of each guide with the quote, "This book is for those who would like to manage better but are too busy to begin."G They're short, pocket-sized, and very reasonably priced at '2.99 each.Part ThreeQuestions 13-18Read the article below about effective communication and the question on the opposite page.For each question 13-18, mark one letter (A, B, C, or D) on your Answer Sheet for the answer you choose.The importance of good communicationEffective communication is essential for all organizations. It links the activities of the various parts of the organization and ensures that everyone is working toward a common goal. It is also extremely important for motivating employees. Staff need to know how they are getting on, what they are doing right and in which areas they could improve. Working alone can be extremely difficult and it is much easier if someone takes an interest and provides support. Employees need to understand why their job is important and how it contributes to the overall success of the firm. Personal communication should also include target setting. People usually respond wellto goals, provided these are agreed between the manager and subordinate and not imposed.However, firms often have communications problems that can undermine their performance. In many cases, these problems occur because messages are passed on in an inappropriate way. There are, of course, several ways of conveying information to others in the organization. These include speaking to them directly, e-mailing, telephoning or sending a memo. The most appropriate method depends on example, anything that is particularly sensitive or confidential, such as an employee's appraisal, should be done face-to-face.One of the main problems for senior executives is that they do not have the time or resources needed to communicate effectively. In large companies, for example, it is impossible for senior managers to meet and discuss progress with each employee individually. Obviously this task can be delegated but at the cost of creating a gap between senior management and staff. As a result, managers are often forced to use other methods of communication, like memos or notes, even if they know these are not necessarily the most suitable means of passing on messages.The use of technology, such as e-mail, mobile phones and network systems, is speeding up communication immensely. However, this does not mean that more investment in technology automatically proves beneficial: system can become outdated or employees may lack appropriate training. There are many communications tools now available but a firm cannot afford all of them. Even if it could, it does not actually need them all. The potential gains must be weighed up against the costs, and firms should realize that more communication does not necessarily mean better communication.As the number of people involved in an organization increase, the use of written communication rises even faster. Instead of a quick conversation to sort something out numerous messages can be passed backwards and forward. This can lend to a tremendous amount of paperwork and is often less effective than face to face communication. When you are actually talking to someone you can discuss things until you are happy they have understood and feedback is immediate. With written messages, however, you are never quite sure how it will be received. What you think you have said and what the other person thinks you have said can be very different.The amount of written information generated in large organization today can lead to communication overload. So much information is gathered that it gets in the way of making decisions. Take a look at the average manager's desk and you will see the problem -- it is often covered in letter, reports and memos. This overload can lead to inefficiencies. For example, managers may not be able to find the information they want when they need it. Communication is also becoming more difficult with the changes occurring in employment patterns. With more people working part-time and working from home, managing communication is becoming increasingly complex.13. In the first paragraph the writher recommends that communication with staff should include _____.A. some feedback on their job performanceB. an explanation of how company targets have been setC. information on promotion prospects within the companyD. an indication of which duties they can expect assistance with14. According to the writer, the best way of achieving effective communication is to _____.A. adapt the message to suit a particular audienceB. make the content of messages brief and directC. select the most suitable means of conveying a particular messageD. ensure that information is targeted at the appropriate group of people15. What does the writer say about the communication options available to senior manager?A. Sending memo to staff is one of the most efficient methods.B. It is important to find the time to discuss certain matters with staff.C. They should increase the range of options that they use.D. Getting junior managers to talk to staff can create different problems.16. What advice is given about the communication tools made available by technology?A. Aim to limit staff use of certain communication tools.B. Evaluate them in terms of the expenditure involved.C. Select them on the basis of the facilities they offer.D. Encourage more staff to attend training courses in their use.17. According to the writer, a problem with written communication is that _____.A. the message can be interpreted differently to what was intendedB. it can be easy for people to ignore the contents of a written messageC. most people are more comfortable with face-to-face communicationD. it is possible for correspondence to get lost within a large organization18. According to the article, what is the effect of receiving large amounts of written information?A. It is counter-productive.B. It causes conflict in a company.C. It leads to changes in work patterns.D. It makes the main points more difficult to identify.Part FourQuestions 19-33Read the letter below from an agency providing temporary staff for companies.Choose the best word to fill each gap from A, B, C or D on the opposite page.For each question 19-33, mark one letter (A, B, C or D) on your Answer Sheet.Office Angels Employment Agency14-16 Lockhart RoadWan ChaiHong KongTel: 5324365Fax: 5324111Dear Client,Office Angels is advising businesses to plan as far ahead as possible to ensure guaranteed staff cover during holiday periods. There is now a (19)_____ shortage of skilled secretarial and administrative staff and this is (20)_____ to get worse over the next twelve months.Businesses which require staff with experience of specialist computer applications are the most at (21)_____. You are advised to (22)_____ our agency well before the staff are actually needed to be certain of filling gaps with adequately (23)_____ personnel. If you don't, it's almost (24)_____ that you will be left without the skills needed to (25)_____ your office running smoothly.The (26)_____ for the shortage of secretarial staff appears to be a combination of two (27)_____. There has been an (28)_____ in the demand for secretarial services over the last few years, and at the same time there has been a (29)_____ of students deciding to choose secretarial studies.Office Angels Agency would (30)_____ to emphasize that businesses should not underestimate the difficulty of (31)_____ experienced temporary staff. It is also necessary to make the (32)_____ that businesses should be prepared for the fact that they may have to pay more for this kind of (33)_____ in the future.19.A. hardB. seriousC. sureD. strong20.A. hopedB. wantedC. expectedD. prepared21.A. riskB. chanceC. worryD. difficulty22.A. confirmB. communicateC. contactD. command23.A. lecturedB. aidedC. formedD. trained24.A. positiveB. correctC. rightD. certain25.A. saveB. keepC. ensureD. continue26.A. reasonB. purposeC. resultD. problem27.A. articlesB. mattersC. factorsD. subjects28.A. enlargementB. increaseC. additionD. upgrade29.A. lackB. needC. requirementD. few30.A. requestB. desireC. askD. like31.A. achievingB. obtainingC. realizingD. earning32.A. pointB. ideaC. positionD. subject33.A. offerB. deliveryC. productD. servicePart FiveQuestions 34-45Read the article below about airport hotels.In most of the lines 34-45 there is one extra word. It is either grammatically incorrect or does not fit in with the meaning of the text. Some lines, however, are correct.If a line is correct, write CORRECT on your Answer Sheet.If there is an extra word in the line, write the extra word in CAPITAL LETTERS on your Answer Sheet.The exercises begins with two examples, (0) and (00).Examples 0 CORRECT00 OFCHECKING IN TO A WORKING BASE0 Smart business travelers today are staying at the airport to do business. Rather than00 waste of time in traffic jams as they try to reach city center venues, business peopleWritingPart OneQuestion 46You are a manager in a small publishing company. You have recently taken charge of your company's staff training programme. Before the programme starts you would like to identify training areas that staff are interested in.Write a memo to all staff:saying when the programme will startasking for suggestions for the programmegiving a deadline for suggestions.Write 140-150 words.Write on the separate answer paper provided.MemorandumToFromDateSubjectPart TwoQuestion 47:You work for a sports center. You have been asked to write a short report that will appear in a newsletter for the sports center's members.Look at the graphs below, on which you have already made some handwritten notes.Then, using all these handwritten notes, write your report.Write 120-140 words.Write on the separate answer paper provided.SpeakingTask Sheet 1A: WHAT IS IMPORTANT WHEN…?Selecting applicants for a jobWork ExperiencePersonal QualitiesB: WHAT IS IMPORTANT WHEN…? Choosing a new supplierPrice and DiscountsReputationC: WHAT IS IMPORTANT WHEN…? Aiming to improve production quality Up-to-date equipmentStaff TrainingTask Sheet 2A: WHAT IS IMPORTANT WHEN…? Preparing for a job interviewStudying the job advertisementFinding out about the companyB: WHAT IS IMPORTANT WHEN…?Deciding whether to attend a conferenceVenueSpeakersC: WHAT IS IMPORTANT WHEN…?Developing new productsMarket ResearchCosts InvolvedTask Sheet 1Foreign Business TripYour company is attending a trade fair in a foreign country for the first time.You have been asked to help with the preparations for the trip.Discuss the situation together, and decide:what travel and accommodation arrangements you will need to make before the tripwhich kinds of business customs in the foreign country it would be useful to know about, and how to find out about these before the trip参考答案!1-10.DCABA DCFBA11-20.DEACD BAABC 21-30.ACDDBACBBA 31-34DCAD35空白.36.the 36 .for 37 correct 38. THROUGH39. ARE40. CORRECT41. PLACE42. YEARS43. FOR44. THA T45. CORRECT60. THEM61.WETHERLEY62. TRAINING MANAGER63. TJ3464. (THE/AN) INFORMATION PACK65. (TV) COMMERCIAL66. (PRODUCT) PACKAGING67. 6 WEEKS68. QUOTATION69. GREEN70. FRIDAY71. NARROWER72. DRAWERS73. C74. G75. F76. D。

第二辑Test 1Topic A: WHAT IS IMPORTANT WHEN ……?Entertaining clients●Types of activities●Cost【词汇＆短语】促销赠品Complimentary presents 迎宾室Hospitality room招待费Entertainment allowance 定制Customize针对个人Personalize 有目的的Purposeful商业目的Business objectives 客户需求Customer demand包间Compartment 舒适的Cozy【句型点击】●间歇、停顿How shall I put it? 怎么说呢？Well, what I trying to say is…….. 我想说的是……..I’d like to begin by……●个人想法In my opinion, I’d say that…..The point is that…….Well, we should….【参考范例】Entertaining clients is not an easy job and should be handling appropriately and enjoyably. It contains more than just a wonderful meal, a sightseeing tour or a shopping trip. Good hospitality events can impress clients in a unique manner in and outside of the office.When entertaining clients, we should decide the types of activities according to their interest and favorites. Moreover, these activities should help us achieve our business objectives, for example, we can have an intimate discussion about business with our clients during a meal in a cozy compartment where both where both sides tend to be more relaxed. In addition, we have to mix business with pleasure effectively so our clients won’t feel that we are too purposeful.Cost is anther importan t factor when designing activities for clients. Higher expenses don’t necessarily to greater satisfaction, and in some cases, the clients will be overwhelmed with our kindness. Therefore, when entertaining clients, sincerity appears to be more important, upon which a long and a steady business relationship is based.Topic B: WHAT IS IMPORTANT WHEN ……?Choosing retail premises to rent●Location●Length of contract【思路点拨】【词汇&短语】房东landlord 利润空间profit margin租户tenant 房屋结构building structure可持续发展sustainable development 合同到期exploration of contract繁荣boom prosperity 续签合同renew the contract租金rent 押金deposit【句型点击】●观点阐述Well, it seems to me that…….T hat’s true, but on the other hand…..●追加观点That’s just what/all I was thinking…..Well, the point I’m trying to make it that……Another thing I want to mention is……【参考范例】When aiming to choose retail premises, you should always put the location on the top of your list. An ideal retail premises should be situated in the downtown district or a big residential area where the sources of the customers is guaranteed, in China, A lot of businessman believe in Fengshui and they think a good location is vital to the success of business.Besides, the length of contract is also an important factor in choosing retail premises because the retailer need time to develop market and customers. A steady and uninterrupted business environment is most desired, and a long-term contract will ensure the retailer’s sustainable development.What’s more, rent and means of payment should never be overlooked, retailers in general have a big cash flow, therefore, a reasonable rent and flexible means of payment are good for their capital turnover. A cooperative landlord is preferred and necessary for a win-win situation.Topic C: WHAT IS IMPORTANT WHEN ……?Deciding on packaging for products●Image●Production process【思路点拨】【词汇&短语】包装材料wrapper，packaging material 不可再生资源non-renewable resources包装设计package design 有利环境的environmental-friendly顾客的青睐customer favor 肤浅的，表明的superficial【句型点击】●自然过渡How shall I put it? 怎么说呢？Actually…..That’s just how I see it …..●个人观点Personally, I thi nk…..Frankly, I think….【参考范例】Packing of products concerns the fate of products because it arouses people’s desire for purchase. When deciding on packaging for products, we should take several things into consideration.First of all, the image catches the eye of potential customers, people are sometimes skin deep when surrounded by a variety of products, their decisions are simply based upon the packaging, therefore a thoughtful design in color, shape and packaging materials is crucial in winn ing customer’s favor.On the other hand, the cost of packaging should be carefully dealt with because it is contained in the prices of the products. Increased price will make the products less competitive in a buyer’s market. After all, in comparison with packaging, people are more sensitive to price.Last but not least, our resources are limited and some are even non-renewable. Once the products are opened up, the wrapper are useless, so it is expected that designers can develop further uses of packaging materials or at least make them environmental-friendly.第二辑Test 2Topic A: WHAT IS IMPORTANT WHEN ……?Selecting staff for promotion●Attitude to work●Current performance【词汇&短语】空缺职位vacancy 人事部personnel行政管理部administration 公关public relations总部head office 工资wages and salaries管理技能managerial skill 职业前景career prospect人力资源部human resources 团队协作teamwork【句型点击】●常用开始语Thank you for your questionThe answer is…Let me start with….In my viewIt is very likely that….●表达观点常用句What I am thinking is….Let me make my point very clear.It is crystal clear that…..There is no doubt that…..I am into the first opinion..【句型点击】When selecting staff for promotion, several factors should be taken into consideration, to begin with, the attitude to the work is one of the most fundamental elements. I believe attitude is everything. It is not uncommon to find workers who have great talents but are reluctant to make full contribution in their position, the point is, you have to love what you are doing and you have to try your utmost and reserve no effort to do it.Secondly, current performance is also very important, because it is obvious that attitude and effort have to be measured in a certain way so that you can know everyone’s capability.Thirdly, you can’t ignore career potential and adaptability, almost in every company, we can find employees who are excellent individuals but fail to cooperate in a team, these elements are all very essential in one’s career. Admittedly, it is not very likely to find all of them in one person, and then you have to consider about the specific position and grant priority to one of them.Topic B: WHAT IS I MPORTANT WHEN ……?Considering a career change●Further study or training●Opportunities for future promotion【词汇&短语】实际工资real wages 合并merger最终目标ultimate goal 个人收入personal income坏的影响adverse effect 工资价格螺旋上升wage-price spiral精明的讨价还价交易horse-trading 无形资产intangible assets资格qualification 投资回报return on investment【句型点击】●更倾向于某一个选项I would take …….. as my priority 我会把……..作为我的首选项。