外贸函电之：索赔信函范例[中英]

索赔信函电范文英文English: I am writing to inform you of a recent incident that occurred on your premises, resulting in damages to my property. On the 15th of May, my vehicle was parked in your designated parking area when a falling tree branch caused significant damage to the windshieldand roof. I have attached photographs of the damage for your reference. As a result of this incident, I incurred repair costs totaling $1500. I kindly request that you take responsibility for the damages and reimburse me for the repair expenses. I would appreciate a prompt response to this matter to discuss the next steps in resolving this issue amicably.Chinese: 我写信通知您最近发生在贵处的一起事件，导致我的财产受损。

在5月15日，我的车辆停放在贵处指定的停车区域时，一根掉落的树枝造成了挡风玻璃和车顶严重损坏。

我已附上损坏照片供您参考。

由于这一事件，我遭受了总计1500美元的修复费用。

我请求您承担这些损失，并偿还我修复费用。

我希望能尽快得到您的回复，讨论解决这个问题的下一步，以和解为目标。

索赔信函货物受损英文范文Dear [Recipient's Name],。

I am writing to you on behalf of [Your Company Name] to formally submit a claim for damage to the goods we received from your company. We regret to inform you that a significant portion of the shipment we ordered from you arrived in a damaged condition, and we are now seeking an appropriate solution to this matter.On [Date of Delivery], we received a shipment containing various goods that we had ordered from your company. Among the items delivered, we noticed significant damage to a number of the products. The damage appeared to have occurred during transit, as the packaging was torn and some of the items were visibly broken.We immediately notified your company of this issue and requested a replacement or refund for the damaged goods. However, we have not yet received a satisfactory responsefrom your company regarding this matter. We understand that such issues can arise during shipping, but we expect that our suppliers will take responsibility for ensuring that the goods they deliver are in good condition.The damaged goods represented a significant investment for our company, and the financial loss incurred by this incident has had a negative impact on our operations. In addition, the delay in receiving a replacement or refund has further compounded the issue. We therefore request that you address this matter as a matter of urgency and provide us with a prompt and effective solution.We value our business relationship with your company and look forward to continuing our partnership in the future. However, we must强调 that it is important for usto resolve this issue in a timely and satisfactory manner. We request that you provide us with a detailed response to our claim as soon as possible, including your proposed solution and any necessary compensation for the financial loss we have incurred.Thank you for your attention to this matter. We look forward to receiving a favorable response from you.Sincerely,。

1.天然产品，客户收到货，说颜色不能接受怎么办Dear {收件人},Thank you very much for your feedback.I immediately send the picture to our production manager, and we hold a meeting on this. He told me, the two colour of the stone are actually same slab, not from two slab. Natural stone has inborn colour variation, so it cannot be the same like ceramic, each one is the same. Actually that is the main reason why people love stone, no two are the same.Meantime, it is more reasonable to replace you when there is a defective or crack in the stone. While for the natural veining, it is hard for us to replace. Actually, we could not even know that the next one will not have the veins. I would very much appreciate your kind understanding.FYI, you know how our US distributor work on this? They select all the stone with a few special veining together, and then sell it at a premium price asone-of-a-kind!Best regards,XXX2.客户收到货，说短缺, 经查，仓库并未少发，如何跟客户解释？Dear Tom,Thanks a lot for your patience.I have come to check the warehouse record together with our logistics people by myself. The record shows that all the items of order XXXX has been delivered. Here is our original record, and the pictures of the goods.Will you please check with your logistics and count the goods again? Are there possibilities of mis-counting, or someone moved the items separately from this order without noticing him?Best regards,XXXX3.客户收到货，说短缺, 经查，确实少发了怎么办收到客户的回复，提供的详细信息，第一封邮件：Dear {收件人},Thanks a lot for your email, and sharing the findings of your logistics to us.I will immediately investigate into this with our logistics, and will reply you soon. It may take some time, I would very much appreciate your kind patience.Best regards,XXXX4.调查结果出来，第2封邮件：Dear {收件人},Thanks for your patience.I apologize firstly for the inconvenience brought you. We have a new staff; he has moved these items to another order without noticing our warehouse manager, thus make a mistake.Will it be OK to send you these items with your next order? To make up you, we would like to give you 20 free items as gifts.Sorry again for the inconvenience brought you. We have already trained the new staff, and make sure that this will not happen again in future.Best regards,XXXX5.客户收到货，说短缺，怎么办？马上发一封邮件询问详情Dear {收件人},Thanks a lot for your email, and sharing the findings of your logistics to us.I will immediately investigate into this with our logistics. To enable me to do so, will you please give me a few more details?1.How many total pallets do you receive?2.Can you give me a detailed list of all the shortage items, their quantity, andtheir pallet number?I would very much appreciate your kind help, it will be most helpful for our investigation.Best regards,XXXX6.客户说到货，投诉说破损了，经查确实是本公司的责任，怎么办？Dear {收件人},Thanks a lot for your pictures and information. I have investigated into this with our production manager. The EPS sheet sounds not thick enough to give strongprotection to the products. We have already worked out the improvement plan, thus to make sure that this will not happen again in your future orders.We sincerely apologize for the inconvenience brought you. And we would like to replace new ones in your next order.Best regards,XXXXX7.客户说到货，投诉说破损了，怎么办？先迅速回封邮件问客户要照片。

竭诚为您提供优质文档/双击可除商务英语索赔信函篇一：经典商务英语索赔提出索赔索赔claimsclaimsoccurfrequentlyininternationaltrade.国际贸易中经常发生索赔现20XX年10月15日象。

我们现在向贵方提出索赔。

you.这批货的质量低于合同规定的标准，现向你方提出索赔。

weareverysorrytoinformyouthatyourlastshipmentisnotu ptoyourusualstandard.贵方运到的最后一船产品不符合原来标准，特此奉告。

索赔原因?weregretverymuchthatyoushippedbulkgoodsnotcorr espondinginqualitywiththesample.?你们运来的这批货与样品的质量不相符，我们深感遗憾。

??其中的一个箱子散架了，里面的东西严重损坏。

?Thereisadifferenceof35tonsbetweentheactualland edweightandtheinvoicedweightofthisconsignment.?这批货的实际重量和发票上的重量相差35吨。

索赔原因??你方的这些差错导致我方使一些重要的客户失望。

??经过检查，我们发现货物与原样品不一致。

??我们发现你方来货的质量与所协定的规格不完全一致。

?uponexamination,wefoundyouhavesentusthewronggo ods.?通过检查，我们发现你方发错了货。

提出解决方法?claimsforincorrectmaterialmustbemadewithin60da ysafterarrivalofthegoods.?有关不合格材料的索赔问题必须在货到后60天内予以解决。

??贵公司要赔偿我方合同全部金额的百分之五。

结尾??当然，你方应对延误装运造成的一切损失负责。

??就...，敬请迅速处理答复索赔拒绝索赔??我们已经就你们提出的索赔做了仔细研究。

索赔信英语作文及范文Subject: Claim for Damaged Goods - Order No. JT-8Dear Sirs,I am writing to formally lodge a claim against the damaged goods received under our order No. JT-8.Order Details:•Order Number: JT-8•Date of Order: 3rd July 2024•Product: GlasswareIssue Description:On the morning of 4th July 2024, the 160 cartons containing the glassware ordered were delivered by the shipping company. Upon initial inspection, the cartons appeared to be in perfect condition. However, upon careful unpacking, we regret to report that 10 cartons of glassware were found to be badly cracked. Evidence:•Photographs of the damaged goods have been attached to this letter for your reference.•The shipping company's delivery receipt confirms the intactness of the outer packaging at the time of delivery.Impact:The damage to the glassware has significantly impacted our ability to sell the products at their original price, causing financial losses and dissatisfaction among our customers.Request for Compensation:We trust that you understand the gravity of the situation and the inconvenience caused to us. We hereby request the following:• A full replacement of the damaged glassware at no additional cost to us.•Compensation for any additional costs incurred due to the delay in fulfilling our order, including but not limited to storage fees and potential loss ofrevenue.Next Steps:We kindly request that you investigate this matter urgently and provide us with a detailed response, including your proposed solution and timeline for resolution, within 7 days of receiving this letter.We look forward to a swift and satisfactory resolution of this issue. Your prompt attention to this matter is highly appreciated.Thank you for your cooperation.Yours sincerely, [Your Name][Your Position] [Your Company Name] [Contact Information]。

英语索赔函格式范文篇1I am writing this letter to express my deep dissatisfaction and to claim compensation for the [Product Name] I purchased from your company. The product was supposed to be of high quality and meet certain standards, but unfortunately, it has failed to do so.The [electronic product] I bought has been experiencing severe problems since the day I received it. The screen flickers constantly, and the battery drains extremely fast. These issues have greatly disrupted my work and daily life. I have lost important data and wasted precious time trying to fix the problems.I firmly believe that this is a serious quality defect, and it is your responsibility to provide a satisfactory solution. I demand either a full refund of the purchase price or a replacement with a functioning product. Moreover, I expect compensation for the losses I have suffered as a result of this faulty product.I sincerely hope that you will take this matter seriously and resolve it promptly. How could such a substandard product be sold to consumers? This is truly unacceptable![Your Name][Date]I am writing this letter to claim compensation for the damages and losses we have suffered due to your company's failure to fulfill the terms of our contract. This has had a significant negative impact on our business operations!During the transportation process of the goods we ordered from your company, a considerable portion of them was damaged. We have clear evidence, including photographs and inspection reports, which prove that the damage was caused by improper handling and packaging during transportation. The estimated loss amounts to [specific amount]. How could such a situation occur?Furthermore, your delay in delivering the goods has seriously affected our business schedule. As a result, we have lost several important business opportunities and suffered substantial economic losses. The specific economic loss is approximately [exact amount]. This is truly unacceptable!Based on the above circumstances and in accordance with the relevant provisions of our contract, we sincerely request that you compensate us for the losses we have endured. We trust that you will handle this matter seriously and promptly to maintain our long-term cooperative relationship.[Your Name][Date]I am writing to express my deep dissatisfaction and to file a claim regarding [the specific issue]. Let me take the example of a hotel reservation. The advertisement promised a luxurious and comfortable stay with top-notch facilities and services. However, upon arrival, I was shocked to find a completely different reality! The room was small and shabby, the promised amenities were missing, and the service was far from satisfactory! How could this be?Or consider a situation where a business partner failed to fulfill the confidentiality obligation. This has exposed our company to significant potential risks! What if sensitive information leaks? The consequences could be disastrous! We demand immediate compensation and a guarantee that such incidents will never happen again.I strongly believe that I have the right to be compensated for these disappointments and damages. I hope you will take this matter seriously and provide a satisfactory solution promptly.Thank you for your attention and anticipated prompt response.[Your Name][Date]篇4I am writing this letter to express my serious concerns anddissatisfaction regarding a matter that has caused significant losses and disruptions to my business. The issue at hand pertains to the blatant infringement of our intellectual property rights.Our company has spent years developing and perfecting a unique technology that forms the core of our business operations. However, it has come to our attention that your organization has been using this technology without our authorization. This unauthorized use has not only caused direct financial losses for us but also disrupted our market share and damaged our reputation.The impact of this infringement has been far-reaching! How could you do such a thing? We have estimated that the losses incurred amount to a substantial sum of [amount]. Moreover, the time and effort spent on addressing this issue have further hindered our business growth.I strongly assert our rights and insist on a prompt and satisfactory resolution. However, I am also willing to engage in a reasonable and amicable negotiation to reach a mutually beneficial outcome. Will you be willing to do the same?I trust that you will take this matter seriously and respond promptly. Failure to do so may result in further legal actions.[Your Name]篇5I am writing to express my extreme dissatisfaction and to make alegitimate claim regarding a recent incident. Just a few days ago, I dined at your esteemed restaurant, expecting a pleasant and safe culinary experience. However, to my horror, I suffered from severe food poisoning after consuming the meal you provided! I had to be rushed to the hospital and undergo various tests and treatments. Attached to this letter are my medical certificates and the related expenses, which amount to a considerable sum! How could this happen? Your restaurant is supposed to guarantee food safety!Or take another example. I rented an item from your company based on a clear rental agreement. But unfortunately, the item was damaged during the rental period, and it was clearly not my fault. According to the terms of the rental agreement, you should be responsible for compensating for the damage. This is a fair and reasonable request, isn't it?I sincerely hope that you will take this matter seriously and provide a satisfactory solution promptly. I believe in justice and fairness, and I firmly believe that you will handle this claim properly.[Your Name]。

Title: Sample Claim Letter in English Dear [Recipient's Name],Subject: Request for Compensation for Damaged GoodsTo provide you with a clear understanding of the situation, I have outlined the details of the purchase and the issues encountered:1. Order Details:Product Name: [Product Name]Quantity: [Quantity]Order Total: [Order Total]Order Date: [Date of Purchase]Delivery Date: [Date of Delivery]2. Damaged Items:Item 1: [Item Name]Item 2: [Item Name]Item 3: [Item Name]3. Description of Damage:Item 1: The packaging was torn, and the item itself was cracked.Item 2: The item was dented, affecting its functionality.4. Actions Taken:Upon discovering the damage, I immediately contacted your customer service team on [Date of Contact] to report the issue.I provided all necessary documentation, including photographs of the damaged items and a detailed description of the issues.As a loyal customer, I expected the products to be delivered in perfect condition. The damage to these items has caused me inconvenience and financial loss. Therefore, I kindly request that you take the following actions to rectify the situation:1. Replace the damaged items with new, functioning ones.2. Issue a full refund for the damaged items.3. Cover any shipping costs associated with returning the damaged items and receiving the replacements.Please acknowledge receipt of this letter and inform me of the steps you will take to address my claim. I can be reached at [Your Contact Information].Thank you for your attention to this matter, and I look forward to your prompt response.Sincerely,[Your Name]Certainly, here is the continuation of the document:[Your Address][City, State, ZIP Code][Phone Number][Date][Recipient's Name][Recipient's Position][Company Name][Company Address][City, State, ZIP Code]Dear [Recipient's Name],Enclosed with this letter, you will find copies of the receipts, order confirmation, and photographs of the damaged items for your reference. I have also included a list of the specific damages and their estimated costs for your review.5. Estimated Costs of Damage:Item 1: [Item Name] Estimated Cost: $[Amount]Item 2: [Item Name] Estimated Cost: $[Amount]Item 3: [Item Name] Estimated Cost: $[Amount]Total Estimated Damage: $[Total Amount]6. Expected Resolution:To expedite the process, I am willing to cooperate with any further requests for information or action required on my part. I am also open to discussing alternative solutions should you propose a different course of action that is agreeable to both parties.Please note that I am expecting a response within [Time Frame, e.g., 7 business days] of the date of this letter. If I do not hear from you this time, I will be forced to consider further action, including but not limited to, escalating the matter to a consumer protection agency or seeking legal counsel.I am confident that we can resolve this matter in a way that upholds the reputation of [Company Name] for excellence in customer service. Thank you once again for your attention to this matter, and I hope to hear from you soon with a satisfactory resolution.Warm regards,[Your Signature (if sending a hard copy)][Your Name]I hope for a swift and efficient resolution to this matter. My preference is for the damaged items to be replaced with identical or equivalent products. However, if this is not feasible, I would be agreeable to a full refund,including any shipping costs incurred.8. Impact on Future Purchases:9. Assistance Provided:10. Final Thoughts:Thank you for your understanding and cooperation. I am looking forward to your response and to the resolution of this matter.Respectfully,[Your Signature (if sending a hard copy)][Your Name]。

货物到港货物损坏索赔函英文范文(精选4篇)外贸函电的规范与否直接影响到客户对公司的印象，对于外贸人员来说，每天写外贸函电，回复函电。

你的函电是否规范呢? 把直接的函电于下文对照看看。

说明涨价原因Dear Sir or Madam:Enclosed is our new price list which will come into effect the end of this month. You will see that we have increased our prices on most models. We have, however, refrained from doing so on some models of which we hold large stocks. The explanation for our increased prices stems from the fact that we are now paying 10% more for our raw materials than we were paying last year, along with some of our subcontractors having raised their prices as much as 15%.As you know, we take great pride in our product an dare proud of the reputation for quality and dependability we have built over 15years. We will not compromise that reputation because of raising costs. We have, therefore, decided to raise the price of some of our products.We hope you will understand our position and look forward to your cooperation.With best regards,Hillary说服买家涨价之前下单Dear Sir or Madam:This is regarding our quotation dated 2 November, and our mail offer dated 8 November concerning the supply of widgets(小机具).We are prepared to keep our offer open until the end of this month.For your information, the market is firm and growing. There is very little likelihood of any significant change in the visible future. As this product is in great demand and the supply is limited, to secure your order, we would recommend that you accept this offer without delay.Yours sincerely,Hillary对价格作出让步Dear Sir or Madam:Thank you for your mail. We are disappointed to hear that our price for your required product is too high for your acceptance. You mentioned that Japanese goods are being offered to you at a price approximately 8% lower than our quote.We accept your position, but we are of the opinion that the quality of the other makes does not measure up to that of our products. Although we are keen to do business with you, we regret that we cannot accept your counter offer.We do want to try and work with you, and meet your request, but the best we can do is to reduce our previous quotation by 3%.We hope that this will meet your approval.We look forward to hearing from you.With best regards,Hillary答复在30日有效期的信用状付款的建议Dear Sir or Madam:Thank you for your order of 500b/w TV sets by your letter dated 17 July.We have considered your proposal to pay by a 30-day letter of credit. We do not usually accept time credit; however, in view of our long and mutually beneficial relationship, we are willing to make an exception this time.I must stress that this departure from our usual practice relates to this transaction only. This one-time accommodation does not set a precedent for future transactions.I am enclosing our sales contract covering the order. I would be grateful if you would follow the usual procedure.Yours sincerely,Hillary答复直接付款的要求Dear Sir or Madam:Thank you for your letter dated 2 October requesting payment against documents for contracts and 483.We are pleased to say that we agree to your request. We wish, however, to make it clear that in our future transactions, involved for each transaction is less than US$5,000 or the equivalent in Renminbi. Should the amount exceed that figure, payment by letter of credit will be required.We would like to say that this exception is allowed only in light of our long and mutually beneficial association.Yours sincerely,Hillary货物到港货物损坏索赔函英文范文第3篇索赔员岗位职责（一）一、熟悉授权公司索赔业务的具体工作流程。

商务英语外贸英语信函索赔分析10例商务英语外贸英语信函索赔分析10例1.We hope indemnification will be made for all expenses incurred.我们希望对所有产生的费用赔偿2.On the basis of the survey report, we register our claim with you for $3,000.基于检查报告，我们向你方索赔3,000美金3.You are requested to compensate us for the total loss of sugar at value of $105 Per MT.你方被要求就所有糖的损失按每公吨105公吨赔偿4.We claim compensation of $1,800 for inferiority of quality.我们为质量低劣索赔1,800美金5.We have to file a claim against you to the amount of $7,000 plus inspection fee.我们向你方索赔7,000美金外加检查费6.You should compensate us by 3% , plus the inspection fee.你方应按3%赔偿我们，另加检查费7.This is a statement of loss and you should indemnify us $2,450.这是一份损失声明，你方就赔偿我方2,450美金8.We are compelled to claim on you to compensate us for the loss, $27,500, which we have sustained by the damage to the goods.我们被迫向你索赔27,500美金，和受损货物价值相等9.We found that the quality of the TV sets we received last week is below standard. So we request a 5% allowance.我们发现上周发来的电视机质量低于标准，故我们要求5%的.补偿10.We claim an allowance of ￡230 on account of the quality of this shipment.根据这批货的质量我们索赔230美金。