国家开放大学电大专科《管理英语2》2020-2021期末试题及答案(试卷号：3938)

3938国开电大专科《管理英语2》历年期末考试(第二题词汇与结构)试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.Let＇s_________our plan. A.start B.started C.starting [答案]A7.I didn’t do_________last week. A.nothing B.something C.anything [答案]C8.According to their feedback sheets， the participants are all with the training.A.satisfiedB.satisfyingC.satisfactory [答案]A 9.The Jiahe Community Service Center is about to service for residents. A.provided B.provide C.providing [答案]B 10.I＇d like to_________that the staff member who served me didn＇t really seem to know what he was doing. A.point out B.point at C.point in [答案]A 11.I have coffee_________breakfast time. A.at B.in C.on [答案]A 12.Hiring the right employee_________you_________a thousand times over in high employee morale. A.pays…off B.take…off C.pays…back [答案]C 13.Are you familiar_________the saying，“it＇s not what you know，but who you know”?In event planning， networking is key! A.with B.to C.in [答案]A 14.We should take the degree_________account when we recruit a new secretary. A.with B.into C.of [答案]B 15.The candidate should dress in a manner that isappropriate to the position_________he is applying. A.for which B.which C.that [答案]A 16.Participants have_________the Productivity Analysis Worksheet. pleting B.been completed pleted [答案]C 17.Under no circumstance_________to tell lies to the public. A.the companies are allowedB.are the companies allowedC.the companies will allow [答案]B18.We_________it very much that you＇ve come to give us a timely ride.Otherwise we would miss the train. A.appreciate B.expect C.promise [答案]A 19.We feel_________with the inconvenience the service center brought us.A.disappointedB.worriedC.surprised [答案]A 20.I would rather_________two weeks earlier. A.you should come here B.you came here C.you had come here [答案]C 2020年9月试题及答案二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国家开放大学电大专科《开放英语2》2021期末考试及答案（试卷号：2205）第一8B分交际用值(共计10分，每小制2分｝1-5题：阅读下面的小对话，判断答活是否恰当,恰当的选A(Rmhl),不恰当的选B (Wrong). 井将答案写在答)8纸上L When did you (ir>t come to China?—10 years ago.A. RightB. Wrong2. —How is the weather today?—1'rn fine> thank you.A, Right B. Wrong3. — Whm are you going to do thift evening?— I went there with some fnrnd$.A. R IH MB. Wrong4. Have you been to America?―Pvc never been there but I hope to go there in the futureA. RighiB. Wrong—What time will the next train leave?—At 8. 19.A. RightB. Wrong第二部分词汇与结构(共计30分,每小J® 2分)6—20 a :阅读下面的句子，从A、H、C三个选项中选出一个能填入空白处的81佳选项，并在答器纸上写出所选的字母符号。

6> She's not tall _________ to play basketball.A.enough & tooC< very7. He likes to _________ c hess in his freeA. do B・ playC. goK. This i、 _ _ new mobile phunc- Do you like it?B. mine9< Somronr ntolc my hnndbnR when 1 ___________ « enp o( co(fce<A・ had & won havingC・・m hAvmu|0> 1 ___ him my bike last weekenda& hiredA> lentC. returnediL She ordered the fish.A. down f t 而（:.hasn f t she12. Mnry would likr to buy the hundb”.txpenRivc. 8. impossible ini polite第三邰分 句型变挽（共计15分.每小183分）号里的要求改耳句子•弁将答案后在答JS 纸上,2L Mnry dldn f t *tay nt homiL She went to aec Tim.（用 instead of 将两个句千合成一句）22. It wns a phce< He wanted to go there.（用 where 将两句合成一句）23. "I heard n noistr in my living room•n he 口i<L 《将句子改成间接引 iS>24. Tim saw 〔hem. They rurned hi% things tn n van.（用动伺 1叫 形式将两句合成一句）25. She forgot about the meeting yesterday.（用 what t| 对期娥部分提问） 第四部分 阅读理解B. dicin'l shein very beautiful but aho rnthcr A< thfttB< which C. whovc rtlwwyji enjoyedA. swimming l< to swim to Iriirn how to pl«y irnnia<A. cmilyC. buy15. Hr ^toppedI V when the dinner wax ready. A. wntchinnB. to watchC. watch16. Ai Huvc you typed the letter （or mv?B ：A. You I have>C. Yes. Pve done.buy H flnt if I won the lottcryaA. wouldC ・ wntH to1 miBRed the train> ! arrived at work on time.A> Because B> Although 19. He bought two bookx.HL So was（\ So doen20< The m«n is• He is rude to otherA.A# pohtr（共计20分.每小蹭4分）26-30 H：阅读下列短文,从A.H.C三个逃项中选出一个正龄答案.并在答题纸上葛出所选的字毋符号。

国家开放大学专科《管理英语2》一平台机考真题及答案第二套说明：整理于2024年8月22日；适用于国家开放大学专科学员一平台期末机考考试；前5个题相同则整套相同。

第一部分,试题原题第_大题、交际用语（单选题）本大题共包含5小题，每小题2分，共计10分。

阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。

1.-Have a nice holiday,Ted.A.Y es,you're rightB.Thafs all rightC.Thank you,and you too2.-May I do some sports after finishing my home work.■It's good fbr your health.A.Sorry,you can'tB.Of course.C.Y esJ'd love to.3.-What do you think of your mother's advice?A.I t doesn't fit us,actuallyB.N o,I don't believe itC.I don't believe in her4.-Here you are,Sir.A.Y es,rm here.B.Y es,here we are.C.Thank you very much5.-Can I ask you a few questions?A.W hat do you do?B.It's a good ideaC.Certainly第二大题、词汇与结构（单选题）本大题共包含15小题，每小题2分，共计30分。

阅读句子，从A、B、C三个选项中选择一个能填入空白处的最佳选项。

1-What should I do if I had a million dollars?-If I you,I would give it to medical research.A. amB.w ill beC.w ere2.My watch has been losing time fbr the past probably needs.week.ltA. cleaningB.t o cleanC.cleaned3.he studies hard,he will never pass the exam.A.U nlessB.I fC.U ntil4.exciting the football game was!Many people watched yesterday.A.W hat aB.W hat anC.H ow5.W ow,there are so many fruits in the supermarket.!can not decide first.A.w hat to chooseB.w hen to chooseC.h ow to choose6.-Iris did a great job in you school this semester,right?-Certainly.She is than any other student in my class.A.m ost hard-workingB.m ore hard-workingC.t he most hard-working7.They have disagreement the plan of celebrating the founding of the community.A. onB.inC./s.They have learned about in recent years.A.several hundreds English wordsB.h undreds of English wordsC.h undred of English words9.W e should take the degree account when we recruit a new secretary.A.w ithB.intoC.of10.HOW many players does a baseball team?A.consist ofB.b e responsible fbrC.set out11.D o you think Tommy is the truth?A.sayingB.speakingC.t elling12.A secretary must be skilled in office software wor d p rocessing.A.r egardless ofB.in terms ofC.such as13.Relationships and friendships can gangs.A.r esults fromB.lead toC.arrive at14.1f you want to chec k what a word means,you can check in a dictionary.A.w idelyB.exactlyC.g raduallyis.Our workers have been checking the heating system since you called us.I y ou it will perform well soon.A.argueB.affectC.assure第三大题,阅读理解（单选题）（本大题共包含5小题，每小题4分，共计20分。

《管理英语2》题库一一、交际用语（共计10分,每小题2分）1一5题：选择正碑的语句完成下面对话,井将答案序号写在答题纸上。

1. i Should I leave earlier tomorrow morning?A. h's better to leave earlier to avoid the morning traffic.R Ye«f you will.C. No• you won't.2. — Gocxl morning< Sunshine Community Center! May 1 help you?A. rd like to book one air ticket.R. I'm glnd to introduce myself to you.C. 1 need a plumber to repair the water pipe in my kitchen.3. — I am sorry. Now what were we talking about?A. Never mind.I don f t rcmemberi either.C. You were saying that you used to be a teacherL — How's your mother doing?A. She is very well.B. She is very kind.C ・ She is doing shopping naw>，…11 * J5. — Would you mind filling the queittionnoire for me?A. No problem^ Just give it to me.B. Sorry• I can't go there.C. ! really appreciate tluU二.ainz 与ta 构（共计3o 分，每小n 2分）下面的句孑.从A,H.C 三个最项中选出一个皑堵入空白处的正■逸1«,并将答案序号可在答IBU （上•6. He wus alwnyft ___ in ahaririK hi> mormons knowledge.A ・ generout虬 urnrrntionC. genernte7. Wc nhould keep in mind __________ the feedback b» very helpful for planning future mrctings nnd cvcnfn.2》 期末试题标准题库及答案（试卷号：3938）A・ whatC. when8. Hiring A good employ mwy coat much money nnd time. • ” can win mw hmore (or the cornpnny in future^A. what9• moreB. m I AMC> however9. They _______ since last night. They arc ubaut to fininh the watk»A. are cleaning the Ayjitcm H, have been clenninK thv syntrmC. had cleaned thr ny»tem10> He keepn on hist focuji on __________ money fA・ make B・ muckC. mAking)L Look! ___________A. Here nre the bun corner H. Here eorncn the bu*.C. The bun here come.12< The success of our event is ___________ 2 lhe 5|)onM)r.A. related basedC. inunded13. When stating problems, we enn ninke A with ihoN from InM ymr.A. comparing compareC. comporison14. When reading rhe annuul report • we should look out _____________ the areas where the company did not comply with thr rexulations.A.B. forC. on15. The Jmhe Community Service Crnirr is fl bout to _____________ s ervice for reMident^.A・ provided R. provideC. providing】6・_____ thewe should have reached the annunl meeting site on time.A. IkcAuse ofB. In spite ofC But for17. — Did lhr medicine mnkr you feel better?—No. The more ___________ •________ | (eel.A・ nnedicine I takei wnrse B. medicine 1 tnkei the worseC・! tnke mrdictnej worse18. Your long term success in event plunmng will be based _________________ the experience you had.A. to Be onC. ofHer article U in brr巾皿At the bc%f Ba betterC. well20. I would rather two werk^ cnrbcr<A. you should cornr here H. yuu unrnc hereC. you had conic hrrr理解（共“分网小H 4分）21-2SH：««下列坷文，从A.B、（・三个逸项中逸出一个正确答案■并将答猥序号与在答Jffl蛾上。

管理英语2一、交际用语1、一-Any suggestions for the project?-一()答案： I advise you to put more hands in this project.2、一Can you go skating with us this afternoon?答案：have to3、-Can you stay here longer? ( ) ,but I have to be back tomorrow.答案：I'd love to4、-Do you mind if I record your lecture?- - -( )答案：Not at all.5、-Good moming. Sunshine Community Center ! May I help you?一( )答案： I need a plumber to repair the water pipe in my kitchen.6、-Hello, is that service center? The elevator ofour apartment doesn't work. 答案： Sorry, I' I1 have it checked out at once.7. - -Hi, Helen , I'll have an interview tomorrow.答案：I'm afraid I can't make it.- ( )A. Sure , you can. Take it easy.8、-How are you feeling now?答案： Much better.9、-How did your talk with the community resident go?答案：I 'm not sure.10、-How do you think of the theme of our event?答案：It's pretty good.11、-How do you think of the theme of our event?- ( ).答案： It's pretty good.12、一How's your mother doing?- ( ) .答案：She is very well.13、-I am sorry. Now what were we talking about?- ( )答案： You were saying that you used to be a teacher.14、-I was worried about my math, but Mr.White gave mean A.-( ) .答案： Congratulations!15、-I'm terribly sorry that I've spilled some coffee on the table.- ( ) . 答案： It doesn't matter.16. -Let's make plan first for our events, shall we?.答案：OK, let's do it.17. - -May I ask you why you left the former company ?答案：Because I want to change my working environment and seck new challenges.18、- Our company is doing a customer service question naire. May I take youa moment?答案： By all means.19.一Should I leave earlier tomorrow morning?- ( ) .答案： Yes, it's better to leave earlier to avoid the morming traffic.20、一-Thank you very much for answering our questions. It really helps our market research答案：It's my pleasure.21、-What kind of event are you going to plan?答案：A birthday party for my brother.22、- What starting salary do you expect?-( ). .答案：I'd like to start at￥5,000 a month.23、一-What time does the train leave?答案： At half past five.24、一-What's your view on our questionnaire_ ?一( )答案：First of all .We'd better change our question order.25、一-Why do you look unhappy. What's the matter?- +( )答案： I'm rather disappointed with the poor quality ofthe radio I've just bought.26、一-Would you like to go to the concert with us?答案：I wish I could27、一-Would you like to go to the concert with us?- ()，but I've promised to help Jim with his Chinese. Thank you all the same.答案：I wish I could28、一-Would you mind answering some questions about your annual report? 答案：No, as long as it doesn’t take long29、一-Would you mind filling the questionnaire for me?答案：A. No problem.30、一Would you mind filling the questionnaire for me?-().答案： No problem. Just give me your questionnaire.31、-Y our plan is perfect and I believe that it will be a great success . 答案：Thank you very much.32、-( ).-It will be held on the 3rd floor of Shakiraton Hotel.答案： What is the address of your speech?33、一( ) .-It will take at least two weeks .答案：How soon will you finish our annual report?34、一( ) ?--It costs us ten thousand dollars.答案：How much does the printing of the annual report cost35、一( )?- -It will take at least two weeks.答案：How soon will you finish our annual report36、一-()?--Twiceaweek.答案：How often do you use our company s product37、 -( ) -Everything is going smoothly.答案：How is everything going?38、一( )一In total, it should be about 15,000 RMB for the three-daytraining. 答案：How much have you budgeted for the training?39. -( )一It might be a good idea to read some simplified books first. 答案：What books would you recommend?40, -()-My name is Helen, andI was born in 1980. My major was electrical engineering.答案：Tell me a lttle bit about yourself, please.41.-( )?-I have worked for IBM for 3 years.答案：What is your working experience?二、词汇与语法1、According to their feedback sheets, the participants are all ( ) According to their feedback sheets, the participants are all答案： satisfied2、According to their feedback sheets, the participants are all ( ) with the training.答案：satisfied3. American young people would rather( )advice from strangers.答案：get4、Are you familiar ( )the saying, "it's not what you know, but w ho you know"? In event planning, networking is key!答案：with .5、Are you familiar ( )the saying, "it's not what you know, but who you know"? 答案：with6、At the end of the day，you want all attendees ( ) your event to remember this key message that you've spent a long time reinforcing.答案：C. leaving7、Can you go skating with us this afternoon?一Sorry , I can't. I( )take care of my little sister at home.答案：have to8. Customers( )refuse to filling the questionnaire are not permitted to buy the product .答案： who9、Did the medicine make you feel better- No.The more ( )，( )I feel.答案：B.medicine I take;the worse10、Does his absence ( ) to your work?答案： make a difference11. He is ( ) this company.答案：A.in charge of12、 He says what he thinks and does what he wants to do,() other people's feelings.答案：regardless of13、 He was always ( ) in sharing his enormous knowledge.答案：A. generous14、Her artide is ( ) in her class.答案：the best15、Hiring a good employ may cost much money and time，()it can win much more for the company in future.答案：however16、Hiring the right employee ( )you( )a thousand times over in high employee morale.答案： pays. .back17、His action is always ( ) with his words.答案： consistent18、How many players does a baseball team( )?答案： consist of19、I didn't do ( ) last week.答案：anything20、I don't know ( ). I just arrived here two minutes ago.答案： what's going on21、I have coffee ( ) breakfast time.答案： at22、I like cooking for my friends in ( ) free time.答案： my23、I would rather ( ) two weeks earlier.答案： you had come here24、I'd like to( )that the staff member who served me didn't really seem to know what he was doing.答案： point out25、I'm writing to ( ) a position as a computer engineer in your company. 答案： apply for26、r m writing to( )a pos ition as a computer engineer in your company. 答案： apply for27、If I ( ) you,i ( ) more attention to the independent auditors' report and financial statements in the annual report.答案：were; would pay28、It is only by agreeing with their view point and ( ) that you will resolve the situation and send the customer away happy.答案： suggesting a possible solution29、I'd liketo( ) that the staff member who served me didn't really see m to know答案：point out30、I'm confident in these as long as we ( ) the needs of the commu nity residents and improve our service quality.答案： keep an eye on31、I'm writing to ( ) a position as a computer engineer in your company. 答案： apply for32、Let's ( ) our plan.答案： start33. Look! ( )答案：Here comes the bus.34、More than 30 people ( ) the position.答案：applied for35、My name is Helen, and I was born in 1980. .My major was electrical engineering.答案：Tell me your name, please.36、One day, our dreams will ( ) reality.答案：tum into37、Our company will( ) the customers’ suggestions.答案：C. respond to38、Our workers have been checking the heating system since you called us. I( )you it will perform well soon.>答案： assure39、Participants have( )the Productivity Analysis Worksheet.答案： completed40、People ( ) find useful information from the annual report.答案：could41、Questionnaires are easy to ( ) .答案：analyze42、Questionnaires are not suitable ( ) some people.>答案： for43、The candidate should dress in a manner that is appropriate to the position ( ) he is applying.答案：for which44、The enemy has strengthened their ( ) position.答案：defensive45、The heating system of our apartment broke down so I made a ( ) call to the community service center.答案：complaint46、The investor should be aware of the limitations of the financial statement analysis ( ) the annual repotr.答案：based on47、The Jia he Community Service Center is about to ( ) seance for residents.答案：provide48、The more information you can get () in your field.答案：the more competitive you will be49. The more, information you canget, ( ) in your field-.答案： the more competitive you will be50、The music ( ) like the singing ofa bird.答案： sounds51、The music ( ) like the singing of a bird.答案： sounds52、The new year is just ( ) .答案：around the corner53. The quality of questionnaire will( )how much information we know from our答案：Affect54、The success of our event is ( ) to the sponsor.答案：related55. The training is ()positive results on the jobthey are presently(). 答案：bringing about, doing56、These tips may help you avoid ( ) bad employees for your company.答案：Hiring57、They have dis agreement ( ) the plan of celebrating the founding of the community.答案：on58、They ( ) since last night. They are about to finish the work.答案：have been cleaning the system59、This involves ( ) the high-level reasoning behind your intentions for the event.答案：identifying60、Under no circumstance ( ) to tell lies to the public.答案：are the companies allowed61、We feel ( )with the inconvenience the service center brought us.答案：A disappointed62、We have to( ) our annual work report to the manager next week.答案： hand in63、We need to carry out a proper ofthe new system.答案：evaluation64、We should keep in mind ( ) the feedback is very helpful for plan ning future meetings and events .答案： that65、We should take the degree ( ) account when we recruit a new seeretary. 答案： Into66. We think that Smith should be told about his ( ) condition as soon as possible.答案：physical67、We ( )it very much that you' ve come to give us a timely ride. Otherwise we would miss the train.答案：A. appreciate68、We( )very much that you've come to give us a timely ride. Otherwise we would miss the train.答案： expect69、When reading the annual report , we should look out ( ) the areas where the company did not comply with the regu lations.答案：for70、When stating problems。

2021国家开放大学电大专科《管理英语2》期末试题及答案（试卷号:盗传必究一、交际用语（共计2分.每小・2分）1-5 ■:迭择正确的语句完成下面对话,笄将签案序号写在答慧舐上.1. —Good morning 1 Sunshine Community Center! Miy 1 help you?A・ Ed like to book one air tickcLKm ghd to introduce myself to you.C> 1 need a plumber to repair the water pipe in my kiicheru2.— How's your mother doing?A. She i» very wellK Shr is very kind.C She is doing shopping now.—My name is Helen• and I was bom in I960. My major was electrical engineering.A. Tell me your name, please.& Tell me a little bit about yourself^ plense.C. Tell me how old you are« please4. 一Any suggestions for the project?A. I need your advice on iuB. I advise yt>u to put more hands in this projecuC Thanks far your suggestions5. — Hi. Helen> I'll have an interview tomorrow.A. Sure# you can. Take it easy.K I'm sorry to hear that.C ThMt,s tdl righuI —.二.illJC与场构(共计30分•每小Ifl 2分)6-20H:M)«下面的句于，从A.B.C三个选顼中选出一个能填入堂白处的正确逸顼•并将答案序号珊在答H»±.6. At the end of the dny« you wnnl nil nTtendees your event tn remember thi»key meAsage that you f vr iipcnt ■ long time rrinlnrang.A. leaveB. to leaveG leaving 3938)Pm afraid I can*t make it.7. Hr in ________ thh company.A. in ehargr of队 in th© charffe ofC> under the chArgc ol8. Hinng • good employ nuy cam much money #ind iimrt __________ ♦ it c«n win muchmore lor the compnny in future.A* what more B- at hit C. however9. They havr diMurccmrnt _ _ _ the plan of crlcbraling the founding of the rommunity.A. on B- in c /10. rhe quMlity of qurntionnaifr will _______ how murh infnrmntion we know from ourcustomerA<A. effectK Meet C. tnkeI6・ American younR people would mthcr _________ ndvlcc from strariKcrt*A. |{c(H. gettingC- gul17. Wliour tcxtlwxjk i ・ Thin?h _______ John It hna hh niime on 原A- cun 11 heK must be C. might bnIS. I he »uccrnh of our event in to the sponsor. B. ba Bed C. intended 11. The hcHing aynirm ol our opArtmentcommunity service center.A. dlMTUBMlOriG praiwe12. It i» only by agrreinu with thrir viewMtUAtion und »crnl the cujitonier nway happy.A. (tuMRentinK n |w )»n )blc nolutkun QBiiKtfOted M poftflble wlution13. The new year id J UKI• A. in cornerC ・ autrndi the earnerH. Look I _________A< Here are the bu» corncn.C- Thr but hrrr conir.|!i ・ Thr rnuBic ________ like thr NinRingA. hrarA C. wound*broke down no 1 mMdr ■ _______ CA II to the H compUint point find that you will rcnolve the K ・ pOAmble wlntionIl around the corner It Herr comen the bum • bird* It lint ent A. rclatrd19. The more information you can get* __________ in your GeldA・ the more competitive will you be B. you will be the morr competitiveC> the more competitive you will be20. We ________ it very much that you've come to give us a timely ride. Otherwise wewould mi" the imin.A. appreciate R expectG promine三、阅理解(共计io分，督小分)21-25・：阅读下列短文，从A、B、C三个遮现中堆出一个正•答案.并将答案序号写在答题纸上. Passage IAngry cuMomcrft tend to aim their disMtis/Action and complaints at staff members. If this happens to you# you should remember that they are actually exprexsinR their dissatisfaction about the company nnd not about you an an individuuL But if you wish to be MurccMful in nny bu«inritA t then you have to Iwn how to handlr Hngry cumomer»t lAUta brlow nre A few guidelines to help you drvelop your own prr»on«l mrnlrgy (or dcAlmg with Mfigry cuMomefBiNever nrguc buck. You miut stay calm nnd mm to Mnii^iy rhr cuwtomer even in the nio»i diHicuh sltUMtionib. It t« only by Mrcri” with ihrir virw iwinl and »ug«rMtinn n po”ibkj solution (tint you will rrwolvr the Aituarion and nrnd the cuMomrr aw«y huppy.U»e your cy mcm? yew mgiuh. M A U C turc vou n morr than i k RyliwtcninK corrfully> you will he able to undcrNtand why the cuntomrr in complairilnK. w thnt Mtm(B<rtciry Mepn can be lnkcn>Show that you C4iret U M every opportunily to cxprrsn your apology “nd undcrietnndin g. You have to uhow that you will 血rvrrything within your power to try nnd resolve rhe »ituation< I hts exhibition of your concern will win the customer over. There will br o aigntfinint churiKe in their behaviour.Control your linger nnd be patient, l^rarn to relax and calm your»cH. Having pnticncr with your ruAtotncru ind with your«el( will go a Icing WAy in winning over hostile cuMonicrb<Th. ・bov<? guidrhnc^ are very iieielul in every mtuahOfi in life nnd you enn hucccM»(iilly tAckle hostile circumfiTnnrM by followinK thrtn. II you follow the alwHe fip«> you «r« on your w«y to iiuccredinR in your aircen 2L An|(ry cuMomcm tend K> aim thrir dikB«ti»rMctlon mid complaints at ____________ •A. <uff member!11 company tnanngrrBC tho>r whn accompany themZ2. When M customer »hout» ruikly m yom you should ____________ •A. Argue Uack and protect yourAtlf11 krep quirt nnd Iravr the cumorncr alonec keep CA I TTI and listen cnrcfully 10 the cuHtorner23. The underlined sentence in ParaRraph 3 mennn __________ •A. your mouth it no! more important for you than your cuirsK you should listen more thon you «peak.c you should talk more thun you li®trn-24. When dealing with nn nngry cu*iomcr t which i» NOT tlw right Attiturir?A. Be concerned.K Be pntienuC He /imusrcL25. Which of the following HtatrmetitK tn true dceordinK to the pnsKAgc?A. When the cu&mm complaint you needn f i limn carefully.K You needn r t say sorry to ihose angry custotiiers.CL You rthould relax yonrMcIf nnd try to undrrHtnnd the nngry cu^omrrfu 26-30tt：iWWSffl文内容判断tft出的Ul句是否正确.正•的写“ l”,错煤的号件,并将答祟勇在答命蛾上.PnMMgc 2Cro» training is 1 raining an employee to do n different part of the orKAnuation1A work< Trmning wurkrr A to do the task fhnt worker B does and Irmning B ro do A S tawk i« cross trftining. Cross iraininK is good for manager!^ because it provides more llrxihility in tnarugmg the workforce to get the job done. On th« other hand, vrosn training ha> Home benefits for the employer* ns wdL It letsi them Irarn nrw skilk. rnnke% them more VMlunbk. krep^ them simulated and reduces worker tioredom.C HJSR trnining ran be used in ftlmowt nny ponitiari in alrnoAt nny indujitry. I crona I rained some of my derngn engineers to «o O JI field instAlInfion trip» nnd get firathttiid knowlr.dgr of how their designs workrdt or didn * t work, in fhr field, ("ashirrt can bv trained TO mock nhclvcs and *tockrrs trained to cashier. Thin allows you tu quickly open ftddilionMl rcgifilrr. if the ciiKtumrr queut? gets too long.As you prrparr cross iraining phnskt yuu need to ronnider borli lhe company bcncfitji nnd the employee benefitsu Cnrclully sclrcr the employees to br cross trained. Some people like to learn new things. Some are more cumforuhlr to W I IHI they know. Don11 decidewhich employees are ready for n change based on their nge or prrformiinece26. Cros^ irfiininK i» trninmg an employer fa da A different job in dilkrrnt cumpiny.27. Crofts training is bcnrAonl not only fur rnnnn^ers hut M I W lar employee!*.2& Cros^ training can Apply to iilmOAt nny pamtlon wnd Mrng any industry^29. Whvn you prepArv cro*>« tr/tinirig planat the only con'iidcrnlion in the company benrfitn.30. Yuu enn decide which cmploym tu hr emm troinrd Mcconiing tn their四.WiftMtiZO分,鸟小614分）,ll-3S：iW从以下AJkCH个迭】员中访出■伐・#,并再答*序号写在答■峨上•31. Whrn you *tnrt A jobtyuu mu»i Mtick to it.a. 一n你冲的r 件rfl,你就也待之以恒.b. 一R你典了一件m他它.c•当你开的一件r什的时候,他«us认AW.32. I hr old «nyinK "prnrlire rnnkc* perlcci" Applies to interview prcpuration too.A. 古IS“曲不肉口”也也用于招聃・B. ?|话“熟m生巧”时Mtf城冷备也JMS川的.c. 在一-闹试在格时我们常常用w占er M 生巧,•・33. Wr rnn't ponnibly thr work <lnnr by （let fiber.A. f・JI份的我们不卯fit做呢速珈I H.11卜月一所我们不"・做攻璃工作・C十月份后我们不娜施做完也巩工作.34. rhe more kmlhar intrrvIcwinK frrh lo you* the le»» anxiety you will feel with the procvNft<A.你附♦tOg熟卧OKU：过程中你的少.H,血试中眄A多.MiAW程中你Ml也也会少.C你贿辱的侦考~点・面试中的麻域就会少一点.35. In cunt mat 1Q oihrr countrirn. the U. S h«» nn national college entrunrr rjum.A"M比儿他国家而言，美l』《UH日家号城.H・勺11 flkM»«n比.美IN没，大林入学等城.G WlttttM他河家.黄国大学校“与此.试题答案及评分标准（仅供参考）一、交作用8!（共计10分.每小超2分）】一5删：逸择正编的18句完成下面对话.井将答案序号肓在答fit纸上.LC 2. A 3. B 4. B S. A二•切近与站构（共计3。

电大管理英语2期末试题管理英语2期末试题一交际用语1.—I’m terribly sorry that I’ve spilled some coffee on the table.—___It doesn’t matter______________.2.—Hi,Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it.— Sure, you can. Take it easy.3.—How’s your mother doing?—___She is very well_____.4. —I was worried about my math, but Mr. White gave me an A.—___Congratulations!______________5. —Your plan is perfect and I believe that it will be a great success .—____Thank you very much____________6. — How soon will you finish our annual report ?— It will take at least two weeks.7. —Would you like to go to the concert with us?— ________I wish I could_________, but I’ve promised to help Jim with his Chinese. Thank you all the same.8. — How do you think of the theme of our event?— _______It’s pretty good._________9. —Hello, is that service center? The elevator of our apartment doesn’t work.—Sorry, I’ll have it checked out at once.10. —Any suggestions for the project?— I advise you to put more hands in this project. .11. — Our company is doing a customer service questionnaire .May I take you a moment? —By all means.12. — Can you stay here longer?—I’d love to, but I have to be back tomorrow.13. —Should I leave earlier tomorrow morning?—Yes, it’s better to leave earlier to avoid the morning traffic.14. — I am sorry. Now what were we talking about?— You were saying that you used to be a teacher.15. —_ What books would you recommend? _—It might be a good idea to read some simplified books first.16. —Would you mind answering some questions about your annual report?No, as long as it doesn’t take long17. —What do you think of your mother’s advice?It doesn’t fit us, actually18. —Good morning, Sunshine Community Center! May I help you?I need a plumber to repair the water pipe in my kitchen19. —What starting salary do you expect?I'd like to start at ￥5000 a month.20. —Would you mind filling the questionnaire for me?No problem. Just give me your questionnaire.21— What is the address of your speech?— It will be held on the 3rd floor of Shakiraton Hotel.22.— Do you mind if I record your lecture?— Not at all. Go ahead.23.— Tell me a little bit about yourself, please. .-My name is Helen, and I was born in 1980. My major was electrical engineering. 24.—Why do you look unhappy. What’s the matter?—I’m rather disappointed with the poor quality of the radio I’ve just bought.25.—Let’s make plan first for our events, shall we? —OK, let’s do it.二、词汇与结构１．The more information you can get, the more competitive you will be in your field. ２．At the end of the day, you want all attendees ___leaving__ your event to rememberthis key message that you’ve spent a long time reinforcing.３．Let’s ___start___ our plan.４．Under no circumstance __are the companies allowed___ to tell lies to the public.5. People __could____ find useful information from the annual report6. American young people would rather ___get___ advice from strangers.（7. Customers __Who____ refuse to filling the questionnaire are not permitted to buy the product.8.The new year is just _____around the corner____.9. ―Whose textbook is this? ―It _must be__John’s. It has his name on it.10. Are you familiar __with____the saying, “it’s not what you know, but who you know”? In event planning, networking is key!11. Her article is _the best___ in her class12. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.13. How many players does a baseball team ？ consist of14. The candidate should dress in a manner that is appropriate to the position ___forwhich_____ he is applying.15. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 答案 were; would pay16. Hiring the right employee ________ you ________ a thousand times over in highemployee morale. pays…back17. His action is always ______ with his words. consistent18. Write the telephone number down you forget. in case19. They have learned about ____hundreds of English words __ in recent years.20. I like cooking for my friends in my free time.21. When stating problems, we can make a comparison with those from last year.22. Your long-term success in event planning will be based onthe experience you had.23. He was always ______ in sharing his enormous knowledge. generous24. Getting the feedback is very helpful for planning future meetings and events.25. You can try these methods to keep your interview anxiety __under _ control.26. The success of our event is____ to the sponsor. related27. We should keep in mind the feedback is very helpful for planning future meetings and events. that28. The Jiahe Community Service Center is about to provide _ service for residents.29. You must submit __ the annual certification of employment online within 15 days.30. Questionnaires are not suitable_____some people. for31.I’m writing to ________ a position as a computer engineer in your company.正确答案是：apply for32.You’d better have your hair _____ before going to your friend’s wedding.正确答案是：cut33.I’m confident in these as long as we ________ the needs of the community residentsand improve our service quality. 正确答案是：keep an eye on34.______ you prepare cross training plans, you need to consider both the companybenefits and the employee benefits. 正确答案是：As35.When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. 正确答案是：for36.The quality of questionnaire will_____how much information we know from our customers.正确答案是：affect37.The music like the singing of a bird. 正确答案是：sounds38.Our company will _____the customers’ suggestions.正确答案是：respond to39.They since last night. They are about to finish the work.正确答案是：have been cleaning the system40.One day, our dreams will ____________ reality. 正确答案是：turn into41.He says what he thinks and does what he wants to do, ________ other people’s feelings. 正确答案是：regardless of42.We feel disappointedwith the inconvenience the service center brought us.43.I didn’t do ______ last week.正确答案是：anything44.I don’t know what’s going on .I just arrived here two minutes ago.45.Does his absence to your work? 正确答案是：make a difference46.The enemy has strengthened their ______ position.正确答案是：defensive47.These tips may help you avoid __hiring bad employees for your company.48.We are under ___ pressure ___ to finish the task within such limited time.49.Our workers have been checking the heating system since you called us. I assure youit will perform well soon.50.We should take the degree _into _ account when we recruit a new secretary.51.You need to _hand out __those questionnaire papers for your company.52._ What__ a company really wants is a candidate __that _has the right skills.53.The heating system of our apartment broke down so I made a ______ call to the community service center.正确答案是：complaint54.Where are you used to____ vegetables? 正确答案是：buying55.I would rather ______ two weeks earlier.正确答案是：you had come here56.This involves______ the high-level reasoning behind your intentions for the event. 正确答案是：identifying57.We it very much that you’ve come to give us a timely ride. Otherwise wewould miss the train.（考点：appreciate）正确答案是：appreciate58.— Can you go skating with us this afternoon?—Sorry, I can’t. I ___have to ____ take care of my little sister at home.59.Participants have __completed ___the Productivity Analysis Worksheet.60._But for the fog, we should have reached the annual meeting site on time.61.____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.正确答案是：Compared to62.He keeps on his focus on money.正确答案是：making63.We think that Smith should be told about hisphysical condition as soon as possible.64.Look! __________. 正确答案是：Here comes the bus65.According to theirfeedback sheets, the participants are all satisfied with thetraining.66.I have coffee breakfast time.正确答案是：at67.He is ________ this company. 正确答案是：in charge of68.They have disagreement _on _the plan of celebrating the founding of the community69.I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.正确答案是：point out70.More than 30 people ______ the position. 正确答案是：applied for71.Hiring a good employ may cost much money and time, _______, it can win much more forthe company in future.正确答案是：however72.The investor should be aware of the limitations of the financial statement analysis____ the annual report.正确答案是：based on73.— Did the medicine make you feel better?— No. The more medicine I take , the worse I feel.74.We have to __ hand in ____ our annual work report to the manager next week.75.They promised the car for us. 正确答案是：to repaired三、阅读理解1.阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

3938国开电大专科《管理英语2》期末考试第二题词汇与结构题库a company real l y wants is a candidate has the right skills.［答案]Wh a t... tha tD id the medicine make you feel better?--N o. The more I feel.［答案]m e di c in e T t a k e; the worsef ace-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.［答案]C o m pared tot he feedback is very helpful for planning future meetings and events.［答案]G e t t in gt he fog, we should have reached the annual meeting site on time.［答案]Bu t forw e are from different countries, we all get along well.［答案]t hou g hy ou prepare cross training plans, you need to consider both the company benefits and the employee benefits.［答案]AsA new food market will 1n our commum ty next month.［答案]be builtA c cording to their feedback sheets, the participants are all with the training. ［答案]satisf i e dAm erican young people would rather, advice from strangers.［答案]g e tA nyone who has worked here for over three years is for sick pay.［答案]e li gi bl eAr e you familiar he saying," it's not what you know, but who you know"? In event planning, networking is key!［答案]wi t hA t the end of the day, you want al l attendees your event to remember this key message that you've spent a long time reinforcing.［答案]LeavingC ustomers refuse to filling the questionnaire are not permitted to buy the product. ［答案]w hoD oes his absence to your work?［答案]make a d ifferenceH e investor should be aware of the limitations of the financial statement analysis the annual report.［答案]b ase d on3938国开电大专科《管理英语2》期末考试第三题阅读理解判断题库［试题]An annual report of a company provides information about its business performance for certain people. These people include the investors, potential investors and other stakeholders. From the report, people can understand the company's business scope, recent situation and future development. The main parts of an annual report usually include chairman's letter, financial statements and operation analysis.e Cl·l AIR Mi权S LETTERUsually, an annual report should contain a letter from the chairman. The letter should provide details about the successes and the challenges of the past year. It should also include the future outlook for the company.e OPERATION ANALYSISThe operation analysis is an overview of the business in the past year. It usually includes new hires and new product introductions. At the same time, it will introduce business acquisitions and other important issues.e FINANCIAL STATEMENTSThe financial statements are very important for an annual report. People can know the company's performance in the past from the statements. It usually consists of the following three aspects. The first one is the profit and loss statement. The second one is the balance sheet. And the third one is the cash flow statement.1.An annual report of a company provides some information about its business performance for certain people. [答案]T2.People can know everything of the company from the annual report. [答案]F3.An annual report usually includes chairman's letter, financial statements and operation analysis. [答案]T4.A chairman's letter should include the strategic direction moving forward. [答案]T5.This passage is mainly about the main parts of an annual report. [答案]T［试题]C ross training is training an employee to d o a也fferent part of the orga nization's work. Training worker A to do the task that worker B does and training B to do A's task is cross training. Cross training is good for managers because it provides more flexibility in managing the workforce to get the job done. On the other hand, cross training has some benefits for the employees as well. It lets them learn new skills, makes them more valuable, keeps them stimulated and reduces worker boredom.Cross training can be used in almost any position in almost any industry. I cross trained some of my design engineers to go on field instal l ation trips and get firsthand knowledge of how their designs worked, or didn't work, in the field. Cashiers can be trained to stock shelves and stockers trained to cashier. This allows you to quickly open additional registers if the customer queue gets too long. As you prepare cross training plans, you need to consider both the company benefits and the employee benefits. Carefully select the employees to be cross trained. Some people like to learn new things. Some are more comfortable sticking to what they know. Don't decide which employees are ready for a change based on their age or performance.26.Cross training is training an employee to do a different job in a different company. [答案]F27.Cross training is beneficial not only for managers but also for employees. [答案]T3938 国开电大专科《管理英语 2》期末考试第四题翻译题库A bad hire not just wastes your time and money, but also impacts the team spirit and company morale.［答案］招聘到不合格的员工即浪费时间和金钱， 而且还会影响整个团队精神和公司士气。

2020年9月3938国开电大管理英语2试题及答案一、交际用语(每小题2分，共10分)1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1. -What's the matter with you?-_______________A. It matters with you.B. Not too bad.C. I feel a bit sick.[答案]C2. -Hi， Helen， I'll have an interview tomorrow. I'm afraid I can't make it.-_______________A. Sure， you can. Take it easy.B. I'm sorry to hear that，C. That's all right.[答案]A3. -Have you ever been to Tokyo?-_______________A. No， I didn't go there last year.B. No， but I hope to go there next year.C. Tokyo is a busy city.[答案]B4. -Our company is doing a customer service questionnaire. May I take you a moment?-_______________A. It doesn't matter.B. By all means.C. I have no idea.[答案]B5. -_______________-It will take at least two weeks.A. How soon will you finish our annual report?B. When will you finish our annual report?C. How long have you finished our annual report?[答案]A二、词汇与结构(共计30分，每小题2分)6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

管理英语2期末试题一交际用语1.—I’m terribly sorry that I’ve spilled some coffee on the table.— ___It doesn’t matter______________.2.—Hi,Helen, I’ll have an interview tomorrow.I’m afraid I can’t make it.—Sure, you can. T ake it easy.3.—How’s your mother doing?—___She is very well_____.4. — I was worried about my math, but Mr. White gave me an A.—___Congratulations!______________5. —Your plan is perfect and I believe that it will be a great success .—____Thank you very much____________6. —How soon will you finish our annual report ?—It will take at least two weeks.7. —Would you like to go to the concert with us?—________I wish I could_________, but I’ve promised to help Jim with his Chinese. Thank you all the same.8. —How do you think of the theme of our event?—_______It’s pretty good._________9. —Hello, is that service center? The elevator of our apartment doesn’t work. —Sorry, I’ll have it checked out at once.10. —Any suggestions for the project?—I advise you to put more hands in this project. .11. —Our company is doing a customer service questionnaire .May I take you a moment? —By all means.12. —Can you stay here longer?—I’d love to, but I have to be back tomorrow.13. —Should I leave earlier tomorrow morning?—Yes, it’s better to leave earlier to avoid the morning traffic.14. —I am sorry. Now what were we talking about?—You were saying that you used to be a teacher.15. —_ What books would you recommend? _—It might be a good idea to read some simplified books first.16. —Would you mind answering some questions about your annual report? No, as long as it doesn’t take long17. —What do you think of your mother’s advice?It doesn’t fit us, actually18. —Good morning, Sunshine Community Center! May I help you?I need a plumber to repair the water pipe in my kitchen19. —What starting salary do you expect?I'd like to start at ￥5000 a month.20. —Would you mind filling the questionnaire for me?No problem. Just give me your questionnaire.21—What is the address of your speech?—It will be held on the 3rd floor of Shakiraton Hotel.22.—Do you mind if I record your lecture?—Not at all. Go ahead.23.—Tell me a little bit about yourself, please. .-My name is Helen, and I was born in 1980. My major was electrical engineering.24.—Why do you look unhappy. What’s the matter?—I’m rather disappointed with the poor quality of the radio I’ve just bought. 25.—Let’s make plan first for our events, shall we? —OK, let’s do it.二、词汇与结构１．The more information you can get, the more competitive you will be in your field.２．At the end of the day, you want all attendees ___leaving__ your event to remember this key message that you’ve spent a long time reinforcing.３．Let’s ___start___ our plan.４．Under no circumstance __are the companies allowed___ to tell lies to the public.5. People __could____ find useful information from the annual report6. American young people would rather ___get___ advice from strangers.（7. Customers __Who____ refuse to filling the questionnaire are not permitted to buy the product.8.The new year is just _____around the corner____.9. ―Whose textbook is this? ―It _must be__John’s. It has his name on it.10. Are you familiar __with____the saying, “it’s not what you know, but who you know”? In event planning, networking is key!11. Her article is _the best___ in her class12. It is only by agreeing with their view point and suggesting a possible solution that you will resolve the situation and send the customer away happy.13. How many players does a baseball team ？consist of14. The candidate should dress in a manner that is appropriate to the position ___for which_____ he is applying.15. If I _____ you, I _____ more attention to the independent auditors’ report and financial statements in the annual report. 答案were; would pay16. Hiring the right employee ________ you ________ a thousand times over in high employee morale. pays…back17. His action is always ______ with his words. consistent18. Write the telephone number down you forget. in case19. They have learned about ____hundreds of English words __ in recent years.20. I like cooking for my friends in my free time.21. When stating problems, we can make a comparison with those from last year.22. Your long-term success in event planning will be based onthe experience you had.23. He was always ______ in sharing his enormous knowledge. generous24. Getting the feedback is very helpful for planning future meetings and events.25. You can try these methods to keep your interview anxiety __under _ control.26. The success of our event is____ to the sponsor. related27. We should keep in mind the feedback is very helpful for planning future meetings and events. that28. The Jiahe Community Service Center is about to provide _ service for residents.29. You must submit __ the annual certification of employment online within 15 days.30. Questionnaires are not suitable_____some people. for31.I’m writing to ________ a position as a computer engineer in your company.正确答案是：apply for32.You’d better have your hair _____ before going to your friend’s wedding.正确答案是：cut33.I’m confident in these as long as we ________ the needs of the community residents and improve our service quality. 正确答案是：keep an eye on34.______ you prepare cross training plans, you need to consider both the company benefits and the employee benefits. 正确答案是：As35.When reading the annual report, we should look out ______ the areas where the company did not comply with the regulations. 正确答案是：for36.The quality of questionnaire will_____how much information we know from our customers.正确答案是：affect37.The music like the singing of a bird. 正确答案是：sounds38.Our company will _____the customers’suggestions.正确答案是：respond to39.They since last night. They are about to finish the work.正确答案是：have been cleaning the system40.One day, our dreams will ____________ reality. 正确答案是：turn into41.He says what he thinks and does what he wants to do, ________ other people’s feelings. 正确答案是：regardless of42.We feel disappointedwith the inconvenience the service center brought us.43.I didn’t do ______ last week.正确答案是：anything44.I don’t know what’s going on .I just arrived here two minutes ago.45.Does his absence to your work? 正确答案是：make a difference46.The enemy has strengthened their ______ position.正确答案是：defensive47.These tips may help you avoid __hiring bad employees for your company.48.We are under ___ pressure ___ to finish the task within such limited time.49.Our workers have been checking the heating system since you called us. I assure you it will perform well soon.50.We should take the degree _into _ account when we recruit a new secretary.51.You need to _hand out __those questionnaire papers for your company.52._ What__ a company really wants is a candidate __that _has the right skills.53.The heating system of our apartment broke down so I made a ______ call to the community service center.正确答案是：complaint54.Where are you used to____ vegetables? 正确答案是：buying55.I would rather ______ two weeks earlier.正确答案是：you had come here56.This involves______ the high-level reasoning behind your intentions for the event. 正确答案是：identifying57.We it very much that you’ve come to give us a timely ride. Otherwise we would miss the train.（考点：appreciate）正确答案是：appreciate58.—Can you go skating with us this afternoon?—Sorry, I can’t. I ___have to ____ take care of my little sister at home.59.Participants have __completed ___the Productivity Analysis Worksheet.60._But for the fog, we should have reached the annual meeting site on time.61.____ face-to-face interviews, questionnaires are cheaper for collecting data from a large number of respondents.正确答案是：Compared to62.He keeps on his focus on money.正确答案是：making63.We think that Smith should be told about hisphysical condition as soon as possible.64.Look! __________. 正确答案是：Here comes the bus65.According to theirfeedback sheets, the participants are all satisfied with the training.66.I have coffee breakfast time.正确答案是：at67.He is ________ this company. 正确答案是：in charge of68.They have disagreement _on _the plan of celebrating the founding of the community69.I’d like to_______ that the staff member who served me didn’t really seem to know what he was doing.正确答案是：point out70.More than 30 people ______ the position. 正确答案是：applied for71.Hiring a good employ may cost much money and time, _______, it can win much more for the company in future.正确答案是：however72.The investor should be aware of the limitations of the financial statement analysis ____ the annual report.正确答案是：based on73.—Did the medicine make you feel better?—No. The more medicine I take , the worse I feel.74.We have to __ hand in ____ our annual work report to the manager next week.75.They promised the car for us. 正确答案是：to repaired三、阅读理解1.阅读下面的短文，根据文章内容进行判断，正确写“T”错误写“F”。

国家开放大学电大专科《开放英语2》2020期末考试及答案(试卷号：2205)第一部分交际用语(共计10分.每小J® 2分)1-5 « :阅读下面的小对话，判断答塔是否恰当.恰当的选A ( Right) .不恰当的选B (Wrong),并将答案号在答18纸上.L — Hclloe Xiaoyan< How was the parly?— Hu Jack. 1 met him yesterday.A. Right 池Wrong2. —Are you ready to order?—Yes. I'll have A chicken sabd plensr.A. Right iB. jWrong3. — Mow can I book 8 cheap hotel?—If I were you. I'd phone a travel agentsA. Right ；B・ Wrong—1 went to a fashion show las! niRht t—Who took away rny book?A. RightB. Wrong5. —Have you been to America?—rve never been thcre> but I hope to go there in the future.A. RightB. Wrong第二部分词汇与结构(共计30分,每小题2分)6—20题：阅读下面的句子，从A、B、C三个选顼中选出一个能填入空白处的最佳选项,井在答J8纸上写出所选的字毋符号a6. It f 5 ________ to karn how to play tennis^A. easilyB. easyC. lazy7. _______ I missed the train> I arrived at work on timc tA. Because AlthoughC. If8. I'm nor helping you. You must wash your socks ____________ •A. youB. younteHC. itself9. Ai What does she _________ ?B t ()h, sheS very beautiful with long dark h:nr<A. look like B, take afterC. like10. _______ is wrong with the car. It won't 5tart eB. Something1 L 1i you the tickclMe I will do I he parkingeA. will bookB. bookC. bookedI2> Hr ______ mr he wn» Kning lu jApnn next W^dnZny.A. »aidB. fellC. told 13. Youwear A uniform nt 5chiH ）L You c/m wear anything you likeA. h«vc to H don e t have to C. hoveI L ChmA And （ Anndn nrc一 the sntnr *ixc tA< nbout B. underC. over15. She f s thr periion ___ _ nwirn the rmtnurnnl.A. who Be whichC. whnt16. Mikr of for rd to help and wJnhn. A> datM B. i ・ C. didI7e Mnry told Liltlr Potn nut _ nil the rnoneyaA. upendB. MpentC. tn »pcndl& Ai Have you finished yaur homework?Bi ________ . A. No« t didn r t B. No. I have. （\ No> I hnven *1, 19. I le u>ed ti ）very hnrd when he wast young.A> working H. workC< <o work20. Hr hns ________ gone out>Ae just B. now （\ n<x>n第三部分 旬型变涣（共计1》分.耳小赃3分）21 — 2眼根据括号里的奖求改与句干.并将答*写在答城上.2L H C you phone me biter* Suwn?"“id David.（用心k. . . lo 改句 f ）22. Hr didn*T run fw. 11（ didn't cntch the bm （月I tmeuRh. . . 2 将两句连成一句） 23« Ik disturbed lha burglars.（将句 f 改为被功倡态〉24. Su^in collected the iickct» th[» nwrning.（用 When 什对划翊部分提问） 25. I went chopping I needed a pntr ol shw.（用 bceai^r 将四句也成一句）A. Nothing C. Everything第四部分阅读理解（共计20分.每小蹭4分）26-30 H：阅读下列短文,从A.H.C三个逃项中选出一个正龄答案.并在答题纸上葛出所选的字毋符号。

2021年7月3938国开电大管理英语2试题及答案2021年7月3938国开电大管理英语2试题及答案2021年7月3938国开电大管理英语2试题及答案一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1.-Should I leave earlier tomorrow morning? -_______________A.Yes，it＇s better to leave earlier to avoid the morning traffic.B.Yes，you will.C.No，you won＇t. [答案]A 2.-Good morning，Sunshine Community Center!May I help you? -_______________ A.I＇d like to book one air ticket. B.I＇m glad to introduce myself to you. C.I need a plumber to repair the water pipe in my kitchen. [答案]C 3.-I am sorry.Now what were we talking about? -_______________ A.Never mind.B.I don＇t remember，either.C.You were saying that you used to be a teacher. [答案]C 4.-How＇s your mother doing? -_______________ A.She is very well. B.She is very kind. C.She is doing shopping now. [答案]A 5.-Would you mind fl ling the questionnaire for me? -_______________ A.No problem.Just give it to me. B.Sorry，I can＇t go there. C.I really appreciate that. [答案]A 二、词汇与结构(共计30分，每小题2分) 6-20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国家开放大学电大专科《管理英语2》2021期末试题及答案（试卷号：3938） 盗传必究一、交际用语（共计I 。

分,每小题2分）1・5赃：选择正确的增句完成下面对话•井将答案序号写在答题纸上。

L - Should 1 leave earlier tomorrow morning?A. Yes. it's better to leave earlier to avoid I he morning traffic.B. Yes, you will. G No• you shouldn T t. 2. … How arc you feeling now?A. Much hettenB. lt*s OK.C. Thank you*3. — What time does the train leave?A. On Tuesday. B ・ In l he morning. C At hnlf past five.4. ——Good morning# Sunshine Community Center! May I help you?A ・ Vd like to book one air tickets Be I e m glad to iniroduce myself to you.C. I need a plumber to repair the water pipe in my kitchen. 5. ■ Would you mind filling tbc questionnaire lor me?A. No problem.B. Surry• I can*! go thrre<C. I really appreciate that.二、词汇与结构（共计3018 2分）序号写在答JS 纸上。

6. One day. our dreams will reality*B. turn into6-20®：阅读下面的句子 ，从A.B.C =个选项中A. turn outC. turn awny7. I Hnn11 know • Inrnvrd here two minutcR Ago>A< whin goinK on 11 how in Raing onC. who m going on8. Wrile the telephone nutnber dawn you forgetscane B. in caneG tinder cane9・you prrpnrc croaft triiininK pl心.you nerd u> con«idrr both the company bcncfitM iind the employer benefitAa^Although B. Even ifC. AnllL Wr think thm Smith should hr told ubciut his contiiiion n» Moon nn possible.phy«ic Be phynicC phynicnlH. We should keep in mine! the Irrdbnek i*» very helpful for plAnmnK future mrrtinKs nnd events.A- whut H< thntC< when12. I'm writing to a postition nn n computer rnRinccr in your cornpAny.A. thank for B・ wait forC< Apply for13. We it very much that you1 ve come to give UB II timely ride. Otherwise wewould miss the traituA. nppreciate K expectC・ prorntnrH B Wr !rrl . with the inconvenience the nervier ernter broughtA. diniippointcd H worriedC・ «iurpri>rd15. (jiMomrr^ rcfuMc to filling the <|urMionnAirc wre not permitted <o buy the produuLA. whatC. Who B. which16. The music like the singing of a bird.A, hears B> roundsC・ listens17. Our workers have been checking the heating system since you called us. 1 you it will perform well won.A. argue EL affectQ assure18> the fog> wr should have reached the annual meeting site on time.A. Because of In spite ofC. But for19. His action is always with his wordsuA. constant consistentC. continuous20. We have to our annual work report to the manager next week.A. hand inB. hand outC. hands up■ /• rrn三读理佩(共40分，每小BJ 4分)21-25J8：阅读下列场文,从H蛾上.PassaRc 1Angry customf-rs lend to nim thrir diMMitisfacttcjn and complaints at Maif members 1( this happens to yuiu you should remember that they are nctuMlly expreMing their diHsatisfacuon about thr corn|>nny find not uhoul you AS an indiviclunL B UT if you wish To be successful in ony bu»mc5»t then you hnve to lc<irn how TO handle nngry customers Lifted bflow are A few guidelines to help you develop your own personal straiegy (or dealing with Annry customer* >Nvvrr argue hark* You must calm and aim to Rnti«fy thr customer even in the most (Idliciilt >jtUAtionH.11 ；、only by agreeing with their virw point /md tiiKgeftUng « posmlilr solution thnt you will resolve the situation and send the cu^amcr away happy.U—ynur “““T ihtn your rnouth- Make sure you listen more than you $pcnk< By listening carefully> you will be nhlc u> Mndcr?»und why the customer is complnmingt w thnf A/itisfactory steps can bt tnken* Show that you core： Ust- evrry opportunity to rxprc«« your npology and understhnding. You have to、hcw ihm you will do everything within your power to try and resolve the ^ituatioru Thiii exhibition of your concern v/ill win ihr vuHtorurr ovvr. fhere will be n significant changr in their behaviour.C*ontr<>l your anger find lit pntirnt^ Lcnrn t(i rrhin and calm yourftcIL llnving pnticnctj with your i HAtumrt^ ntid with ycmrself will KU a lung way \n winning over huntile cuMornrrB< The nHove gnidrlinc!i nrr very useful In rvrry Nttnation in lifr nn<! you can ^uccchnfully tnckh? hoMtilr cireunistAnerM by following lhcm< 1( you follow the ubovr tipn9 you nrr on your w/iy to nurcrcding in your career21. At whom <lu nngry cu5toni<?rn tend tu niru fbcii lion and complnint»?A. Staff tnrml>crM< 11. Company mAnnxrrft.(\ Tho^r who Mccompany them.22. When o cu^lornrr nhoutB rudrly nt you. you should .At nri(ur Imrk und protect your^rlfH. krep qtnet nnrl leave the cUBtornrr alone<\ keep rnlm And liMrn rnrcfully tn the customer23. The underlined hcntcncr °U AC your rnr» more than your nioutlf mcan«.A. Yuur tnouth in not mure importJint lor you thon yuur rnrnH・ You nhould li»trn more than you speak(\ You uhould tulk more thnn you listen24. Whrn deMing with un nngry cuutomrr < which z N( )1 thr right nttitudf ?A. Be concerned. Be gutni.<\ He urnuncd25. Which of the following MatrnirntM i» true According lu the w•好？A. When the euatomcra complain* you needrt11 liHten carefully.B. You nt-rdn11 any M)rry to thu*c anwry cuntomrni<(\ You should relax yourself nnd try to undrrnfnnd the nnury cuMtomcr!*.文内容判断馅出的演句是否正si .正嘛的的目也七并将答察邛在答■雄上■ PuMMiKr 2II you Hike the following «tep«t you can rnnke A natinfactory unnual report# And your bo” nnd other supporter!* will be impsacd.Defining y(»ur Mccornpli^hmrtn^t Whwi di (It rrncc did you rnnkc? Whin han chntigril in ynur conwnunity or (irhl brrauMr of your work over thr p<mt yenr ? I nkr all of your nctivihrji over the lam 12 rnonthu und divide them into three io five major accompliuhmenviu)i morei Bn xclrctivr. 1( yon mrludr rvrryibingt the nnnunl report b<ronirM < lutlrrcd with mfornirttioru You Hhould think uhotlt wh«f you wini! <o (OCUM un> nnd then deleft umimh- to reprrRrnt th«t nfid highlight key nchirvrnirntH with phoro%> or Btudic9» ru*4Adding VIHUA I A find charr*< VtnunlM nnd chnrts enn reduce the nerd for texts ond <let*iiU. And they will ninki* thr report more nttrnclivr. It f* Rrnd if you produt<• it full color publicniion with |ol< o( nice photogrAphy> Of courar# it will depend on your resourcesA »tronK call to nd ton)A nf rong call to net ion nt the end of your report will improv ihr rraderje deeply. Mnkv it clear whxt you f cl like your rr/ukrs to du once they rend 11 ♦ »uch fin cionnlci purchase5ervicci*< rtc.26. Be （orc writing thr report ♦ you should gather nil the work you have done over the priMl year.27. The contents of thr report should Iw selective.28. The uliorn "?： picture in worth a ihounand word^M in Approprintc here.29. The applicaiion of VIMUH I A nnd chart* enn mnkr the report more bonng»30. Ending the rcpiirt with a 3iranu call to action will offrml he readers.四■的译（共计20分,每小题4分）31・35：谪从以下、C三个选项中选出是佳IB18纸上。

国家开放大学电大专科《管理英语2》期末试题及答案（试卷号：3938）2022盗传必究一、交际用语（共计10分，每小题2分）1 一5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.—Would you mind filling the questionnaire for me?A.No problem.B.Sorry,I can't go there.C・ I really appreciate that.2.— Can you stay here longer?—______ , but 1 have to be back tomorrow.A.I'd love toB.No, thank youC・ I'm afraid not3.Our company is doing a customer service questionnaire. May I take you a moment?A.It doesn't matter.B.By all means.C.I have no idea.4.— 1 am sorry. Now what were we talking about?A.Never mind.B.That's OK.C.You were saying that you used to be a teacher.5.—Hello, is that service center? The elevator of our apartment doesn't work.A.Oh, J don't know what's wrong with it.B.Sorry, F11 have it checked out at once.C.OK, I see. Thank you.二、词汇与结构（共计30分，每小题2分）6—20题：阅读下面的句子，从A、B、C三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国家开放大学电大《管理英语2》2020期末试题及答案一、选择题（每题2分，共20分）1. The purpose of management is to make sure that an organization achieves its goals by efficiently and effectively utilizing its resources. The word "efficiently" means ________.A. in a timely mannerB. at a low costC. in an effective wayD. with high efficiency答案：D2. A manager needs to possess certain skills to be effective. Which of the following is NOT one of the key management skills?A. Conceptual skillsB. Technical skillsC. Interpersonal skillsD. Financial skills答案：D3. Which of the following is NOT a function of management?A. PlanningB. OrganizingC. LeadingD. Marketing答案：D4. A company's mission statement defines its________.A. goalsB. visionC. valuesD. strategy答案：C5. Which of the following is a characteristic of a good leader?A. Micro-managementB. Lack of communicationC. Inspiring and motivatingD. Autocratic decision-making答案：C二、填空题（每题2分，共20分）6. Management is the process of coordinating and________ the work of a group of people to achieve organizational goals.答案：directing7. A manager's decision-making process includes identifying the problem, generating alternatives, evaluating alternatives, and ________.答案：making a decision8. A company's culture is the set of values, beliefs, and norms that guide the behavior of its________.答案：employees9. In the context of management, the term "span of control" refers to the number of employees a manager can effectively ________.答案：supervise10. The ________ function of management involves determining what needs to be done, how it will be done, and who is responsible for doing it.答案：organizing三、简答题（每题10分，共30分）11. What are the four functions of management? Briefly describe each function.答案：The four functions of management are:1. Planning: Determining what needs to be done, how it will be done, and who is responsible for doing it. This involves setting goals and objectives, developing strategies, and creating action plans.2. Organizing: Establishing the structure of the organization, assigning tasks, and allocating resources to achieve the goals set in the planning stage.3. Leading: Directing, guiding, and motivating employees to work towards achieving the organization's goals. This function includes communication, leadership styles, and conflict resolution.4. Controlling: Monitoring and evaluating the organization's performance against the goals and objectives set in the planning stage. This function involves measuring performance, comparing it to the standards, and taking corrective action if necessary.12. Explain the difference between leadership and management.答案：Leadership and management are closely related concepts but have distinct differences. Management is the process of coordinating and directing the work of a group of people to achieve organizational goals. It focuses on planning, organizing, leading, and controlling.Leadership, on the other hand, is the ability to influence and inspire others to work towards a common goal. It is about motivating, guiding, and empowering employees to achieve their full potential. While management is more about processes and systems, leadership is more about people and relationships.13. Discuss the importance of organizational culture in the management of a company.答案：Organizational culture plays a crucial role in the management of a company. It is the set of values, beliefs, and norms that guide the behavior of its employees. A strong organizational culture can have several benefits:1. Employee engagement: A positive culture fostersa sense of belonging and commitment among employees, leading to higher engagement and productivity.2. Employee retention: A strong culture canattract and retain talented employees who share the company's values and vision.3. Consistency: Organizational culture ensures consistency in decision-making, communication, and customer service.4. Innovation: A culture that encouragescreativity and risk-taking can drive innovation and growth.5. Adaptability: A strong culture can help a company adapt to changes and challenges by promoting unity and resilience.四、案例分析题（每题25分，共50分）14. Read the following case study and answer the questions below.Case Study: XYZ CompanyXYZ Company is a medium-sized manufacturing firm that has been experiencing rapid growth in recent years. However, the company's management team has been struggling to keep up with the increased demand fortheir products. The company's employees are working long hours, and customer satisfaction has been declining.Question 1: Identify potential management issues that XYZ Company may be facing based on the case study.答案：Based on the case study, XYZ Company may be facing the following management issues:1. Inadequate planning: The management team may not have effective plans in place to handle the increased demand for their products.2. Poor organization: The company may lack a clear structure and roles, leading to confusion and inefficiency.3. Insufficient leadership: The management team may not be providing the necessary guidance and motivation to employees, resulting in low morale and productivity.4. Inadequate control: The company may not be monitoring and evaluating its performance against the standards set in the planning stage.Question 2: Provide recommendations to address the management issues identified in the case study.答案：To address the management issues identified in the case study, XYZ Company can consider the following recommendations:1. Develop a comprehensive plan: The management team should create a detailed plan that outlines how to handle the increased demand for their products, including production schedules, resource allocation, and employee workload.2. Streamline organization: The company should establish a clear organizational structure and define roles and responsibilities to improve efficiency.3. Enhance leadership: The management team should focus on developing their leadership skills to provide better guidance, motivation, and communication to employees.4. Implement control measures: The company should implement a system to monitor and evaluate its performance, identify areas for improvement, and take corrective action as needed.。