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货物质量问题外贸函电索赔函范文一、题目。
假设你是ABC贸易公司的进口业务负责人Jack。
你公司从XYZ公司进口了一批电子产品，然而在货物到达后，经过检验发现存在严重的质量问题。
请你写一封索赔函给XYZ公司，要求对方给出解决方案，包括赔偿损失、更换货物等。
二、解析。
1. 格式方面。
索赔函一般要有明确的称呼，如“Dear Sir/Madam”或者具体公司联系人。
开头要明确提及订单相关信息，如订单号、货物名称、到货日期等，以便对方能快速定位。
正文部分要详细描述质量问题的表现，如功能故障、外观损坏等情况。
结尾要明确提出索赔要求，如赔偿金额或者更换货物的要求，并且表达希望对方尽快答复的意愿。
要有结束语，如“Yours faithfully”或者“Yours sincerely”，并附上写信人的姓名、职位和公司名称。
2. 内容方面。
在描述质量问题时要客观、具体，可使用数据或者具体事例。
索赔要求要合理，基于实际损失和合同约定。
三、范文。
Dear Sir/Madam,I am Jack, the person in charge of the import business at ABC Trading Company.We placed an order (order number: [order number]) with your company for a batch of electronic products. The goods arrived at our warehouse on [arrival date]. However, after a thorough inspection, we have found some serious quality problems.Among the inspected products, approximately _[percentage]%_ of the electronic devices have malfunctioning parts. For example, some of the circuit boards are burned out, which causes the devices not to function properly. In addition, the appearance of about _[number]_ products is severely scratched, making them unmarketable.As a result of these quality problems, we have suffered great losses. Our customers are waiting for these products, and this delay may lead to the loss of their trust and future business opportunities.We hereby demand that your company take immediate action to resolvethis issue. We request that you either replace all the defective products within _[time limit]_ days or compensate us for the total loss, which is estimated to be _[amount]_ dollars.We look forward to your prompt reply and a satisfactory solution tothis matter.Yours faithfully,Jack.Import Business Manager.ABC Trading Company.。
商务业务信函范例之索赔与理赔1.投诉货物质量欠佳dear sirs,our indent no.538:black sergewe should like to draw your attention to the defective goods shipped by the m/s“sunlight”on 23rd july.upon unpacking the cases,we found that the quality was much inferior to the sample on which we approved the order.moreover the length of each piece is short by approximately 5 meters.after examining the enclosed cutting samples we sent as evidenc e from the lloyd’s survey report，we are sure you will agree to the inferiority of the goods.we are now in a very awkward situation,because our customers,who have been very strict about the quality,are very impatient to take delivery of the goods.we hope that you will immediately take this matter into your careful consideration and favor us with a prompt solution by return call.yours faithfully,jackbusiness manager2.投诉产品数量不足dear mr.green:the cargo of two hundred units of your portable computers has arrived in new york.unfortunately,however,our inspection showed that eleven units were missing their connection cords.attached is the report made by the surveyor who inspected the cargo.as you can see from the report,the eleven cords were already missing at the time the units were packed at your factory.please send us the cords free of charge and as soon as possible,and no later than march 20.we await your favorable reply.sincerely,3.投诉收到货物与订单不符dear mr.green,the goods we received on july 15 were found not to match our order.the goods we ordered were item no.2345,whereas the goods received were item no.2354.we cannot understand how this kind of mistake could occur at your end.we have decided to ship the goods back to your company by freight at your expense and we ask that you refundthe us ＄15 000 which we have already paid you.please remit this amount to our account(a/c no.__-__)with the midori bank,ltd.,minato branch,tokyo.please note that we hereby also reserve the right to claim any damages arising out of your wrong shipment.a quick refund will be highly appreciated.regards，4.抱怨包装不良dear sirs,we regret having to inform you that the cotton goods covered by our order no.6031 and shipped per s.s.“peace”arrived in such an unsatisfactory condition that we cannot but lodge a complaint against you.it was found,upon examination,that nearly 20% of the packages had been broken,obviously attributed to improper packing.our only recourse,in consequence,was to have them repacked before delivering to our customers,which inevitably resulted in extra expenses amounting to ￡650.we expect compensation from you for this,and should like to take this opportunity to suggest that special care be taken in your future deliveries as prospective customers are apt to misjudge the quality of your goods by the faulty packing.yours faithfully，5.对所称包装不良的答复dear sirs,we have for acknowledgement your letter dated march 11 and are sorry to note your complaint respecting the cotton goods we sent you by s.s.“peace”.we can assure you,however,that the goods in question were in perfect order when they left here,hence the damage complained of must have occurred in transit.in these circumstances,we are apparently not liable for the damage and would advise you to claim on the shipping company who should be held responsible.at any rate,we deeply regret to learn from you about this unfortunate incident and should it be necessary we shall be pleased to take the matter up on your behalf with the shipping company concerned.yours faithfully，6.首批到货不合格，保留索赔权dear sirs,subject:wheat midgeswe regret to advise that the first lot of the wheat dispatched on july 14th,2022年,against our purchase contract no.156 hasbeen examined and found to contain wheat midges.the commodity inspection bureau has carefully examined the quality of the wheat and found it is far below the standard stipulated in the contract.the inspection certificate will be airmailed to you as soon as it comes to hand.please look into the matter at once and take urgent measures to ensure that nothing like this will happen in the second and the third lots.the storage of this lot causes us considerable difficulty and hamper us in our efforts to dispose of it.we consider ourselves entitled to an allowance for the loss we have to suffer.hence,we reserve our right to lodge a claim against you.yours faithfully，7.对商品质量不满，要求补救dear sir,on 5th october i bought one of your expensive“apollo”fountain pens from julian’s,a big department store of this town.unfortunately i have been unable to use the pen because it leaks and fails to write without making blots.i am very disappointed with my purchase. on the advic e of julian’s manager i am returning the pen to you and enclose it with this letter forcorrection of the fault.please arrange for the pen to be fixed or replace it with a new one and send it to me as soon as possible.yours,mary8.处理质量不满的投诉dear mary,thank you for your letter of 9th october enclosing the defective“apollo”fountain pen,received today.we very much regret that the pen you bought has given your trouble.normally each of our pens is individually examined before being passed into store and it is hard to understand why this one escaped examination.we have passed your pen to our quality control department for inspection and a report.meanwhile,we are arranging to replace your pen with a new one.we extend our apologies for the inconvenience this matter has caused you,but are confident that the replacement pen you will be receiving will prove satisfactory and give you the service you are entitled to expect from our products.yours,9.为送错商品致歉dear harlan，twelve wrist watches with a tennis motif were sent today by priority mail to replace the watches you received with a golf motif.you know,harlan,one would think it would be impossible to make an error like this one.you clearly specified in your order that these watches were to be awarded to winners of the annual lakeside tennis tournament on august 18.the stock number you supplied was correct.there was no reason for a ship-up at this end,and i can’t even guess how it happened.i am much relieved,however,that you will have the right watches in time for the awards dinner.i really don’t know what a tennis player’s reaction would be to having a classic golf swing in bas-relief on his prize!when you get around to it,would you please send the golf watch es to mei’ll pay the postage.yours very sincerely,10.为再次寄错商品规格致歉dear mrs.green:six 48-inch victory fans are on their way to you.i know because i saw them loaded on the truck.by this time you must think we take special delight in mixing up your orders—two careless errors in a row.i suppose,judgingfrom these mistakes,if we had had a fourth sweep dimension we would have sent that before getting your order right!it’s embarrassing to inconvenience any customer,but unforgivable when that customer is so highly valued as you.red-faced and contrite,i ask your forgiveness and offer you my personal assurance of better service in the future.thank you for your patience,and best personal regards.。
商贸英语口语之投诉与索赔一、惯用单句1 我要投诉。
I have a complaint.= I'd like to complain about something.2 打开箱子的时候，我们发现货物被雨水浸了个半透。
When we unwrapped the cases, we found the goods partly soaked by rain.3 我们发现一半的货物都碎了。
We found half the goods broken.4 我们发现半数货物已不能用了。
We found half the goods unusable.5 很明显，这些水果已经不能吃了。
It's obvious that the fruits are no longer suitable for consumption.6 很明显这些货物现在已经没有用了。
It's clear that the goods are useless now.7 我们调查的结果是，货物是在运输途中的某个时候受损的。
The result of our investigation said the damage was caused sometime in transit.8 据我们的调查报告显示，损坏是由于包装不当引起的。
According to our survey report, the damage was caused by poor packing.9 我们的调查员申明是生产厂家的粗心导致了短缺。
Our surveyors stated that carelessness on the part of the manufacturer caused the shortage.10 我们没办法只能提出索赔。
We have no alternative but to file a claim.11 我们要求赔偿一万美元。
