客房英语测试卷

客房服务英语对话题库题型一：中译英1.您的房号是多少？(May I have your room number, please?)2.请让我看一下您的房卡好吗？(Could you show me your room card, please?)3.我带您去您的房间。

(I will show you to your room.)4.电视机坏了（The TV set doesn’t work.）5.您的房间里有迷你酒吧。

（There is a mini bar in your room.）6.现在已恢复正常，很抱歉，打扰您了。

（It’s in order now，sorry to interrupt you.）7.您的房间里有保险箱。

（There is a safe in your room.）8.这是电视机的遥控器。

（This is the remote control of the TV.）9.我们可以借给您一个电吹风。

(We can lend you a hair dryer.)10.我是客房服务员，可以进来吗？(Housekeeping, may I come in？）11.我现在可以打扫您的房间吗？(May I make up/clean your room now?)12.对不起,我没有听明白,请您稍等,我找另一位同事过来帮您。

（I am very sorry ,I cannot get what you said,please wait a moment,and I will find someone to help you.）13.对不起，请问您有没有要洗的衣服？（Excuse me. Do you have any laundry？）14.请您在借物单上签字。

(Please sign your name in the borrow list.)15.希望您在我们酒店过得愉快。

(Wish you have a best stay in our hotel.)题型二：英译中16. I’m here to change the sheets and pillowcases. （我来调换床单和枕套。

酒店客房宾馆英语（模拟试题）一含答案标签：教育分类：宾馆英语和古代汉语I. Choose the best answer.1. It is the Shanghai Museum ________ they want to visit.a. whereb. whatc. thatd. who2. If you want more information, you may ______ the booklet.a. askb. findc. refer tod. look after3. It is getting dark. Will you please _______ the light for us?a. turn onb. turn downc. put downd. switch off4. I hate to be a late sleeper as I ______ morning exercises.a. am fond ofb. fond ofc. was fond ofd. are fond of5. My watch doesn’t work at all. I don’t know where to get it ________.a. repairedb. to be repairedc. repaird. being repaired6. Of all the souvenirs here, he likes the panda coin _________.a. bestb. mostc. mored. very much70050760399697. All _______requests must be fulfilled.a. kinds ofb. guests’c. anyd. reasonable8. When was the hotel ________ up?a. buildb. buildingc. to buildd. built9. When a guest says, “I ma very sorry to have caused you so much trouble.”The roomattendant should no answer, “___________.”a. Not at allb. All rightc. That’s all rightd. Never mind10. Don’t you think it ________ to learn english?a. of being importantb. being importantc. importantd. importantly11. Would you _______ to come this way?a. mindb. carec. lookd. look forward12. You _______ better leave here at once.a. shouldb. didc. hadd. could13. Did you _______ to ______ in the Housekeeping Department?a. use…workingb. use…workc. sued…workd. used…working14. Some friends are ______ us a visit this evening.a. offeredb. providingc. payingd. to take15. You have got a swimming pool in the hotel, ____________?a. are youb. haven’t youc. don’t youd. aren’t you16. They said goodbye _________ before departure.a. in tearsb. in surprisec. in a minuted. in a sense17. The Housekeeping Department is in charge of the ______ of all rooms in the hotel.a. cleannessb. clearlinessc. clearnessd. cleanliness18. We always have rooms made up early _______ request.a. onb. inc. withd. for19. If a guest invites the chambermaid to dinner, she should ________.a. refuse it politelyb. agree to goc. say nothingd. report it to the manager20. When meeting a guest in the corridor, the room attendant usually _______ for him.a. makes the wayb. makes wayc. makes his/her wayd. makes waysII. Decide whether the following statements are true (T) or false (F).( ) 21 The Housekeeping Department staff must have a strong sense of “selling”.( ) 22. Guests feel pleased when the room attendant calls them by the names.( ) 23 The indemnity(赔偿) for the laundry damage should not exceed ten times the original price.( ) 24. The room attendant should never touch the banknotes or documents on the desk when cleaning the guestroom.( ) 25. The check-out room is always cleaned first.( ) 26. The houseman is in charge of the turn-down service.( ) 27. People in Washangton D. D. see the sun rise earlier than those in New York.( ) 28. Honesty is the best policy.( ) 29. Most hotels in Shanghai have 24-hour hot water supply.( ) 30 The tap water in Shanghai can be used as the drinking water.III. Cloze(1)A—Floor Attendant E—Electrician G—GuestG: I’ve locked myself ________(31) the room. _______(32) I borrow a duplicate(复制) key?A: Don’t worry, sir. I’ll open the door _____(33) you.(she opened the door with a duplicate key)G: Thank you very much. Sometimes I’m quite absent-minded.A: It doesn’t matter, sir. What ______(34) can I do _______(35) you?G: Ah, I’m afraid there’s something wrong ______(36) the TV set.A: (Trying to fix it, but _____(37).) I’ll ______(38) an electrician. We can have it _____(39). Please wait _____(40) a few minutes.E: (Knocking _____(41) the door. ) May I come _______(42)?G: ( Open the door. ) Come in, please.E: The TV set is not working well, is it?No, it _____(43).E: (Fixes the TV set and checks the _______(44) electric facilities in the room. ) Everything is _____(45) now, sir.G: Thank you very much.E: Don’t mention it.31. a. out of b. beside c. out from d. out32. a. Must b. Should c. Do d. May33. a. with b. for c. to d. of34. a. anything b. things c. also d. else35. a. to b. for c. with d. at36. a. in b. on c. at d. with37. a. in vain b. vain c. vainly d. in vainly38. a. send b. send for c. ask d. ask for39. a. to repair b. repair c. repaired d. repairing40. a. for b. in c. till d. about41. a. on b with c. to d. at42. a. in b. out c. through d. into43. a. isn’t b. is c. doesn’t d. does44. a. other b. others c. another d. anothers45. a. in order b. out of order c. in the order d. out of the order(2)A very strict _______(46) was talking to some new soldiers whom he had to ________(47). He had never seen them _________(48), so he began, “My name is Stone, and I’m even _____(49) than stone, so do what I tell you or there’ll be trouble. Don’t try any _______(50) with me, and then we’ll get on well _______(51).”Then he went to each soldier one _______(52) another and asked him his name. “Speak loudly so that everyone can_____(53) you clearly,”he said, “and don’t ________(54) t call me ‘sir’.”Each soldier told him his name _______(55) he came to the last one. This man _______(56) silent, and so Captain Stone ________(57) at him, “When I ask you a ______(58), answer it! I’ll ask you again: what’s your name, soldier?”The soldier was very unhappy, but at last he ________(59). “My name is Stonebreaker, sir,”he said _____(60).46. a keeper b. officer c. worker d. official47. a. teach b. talk c. train d. look48. a. before b. ago c. now d. later49. a. kinder b. stronger c. easier d. harder50. a. tricks b. jokes c. mistakes d. games51. a. alone b. together c. either d. each52. a. while b. since c. after d. during53. a. ask b. listen c. hate d. hear54. a. decide b. forget c. resist d. collect55. a. when b. if c. until d. although56. remained b. finished c. agreed d. liked57. a. cried b. shouted c. said d. answered58. a. decision b. method c. difference d. question59. a. replied b. realized c. learned d. considered60. a. suddenly b. harmfully c. nervously d. quicklyIV. Translate the following into Chinese61. The Bellows are talking with the room attendant about room service.62. I’ll never forget your excellent service.63. The voltage in Shanghai is higher than that in New York.64. The Bellows have been sightseeing the whole afternoon.65. Would you please buy us some fresh fruit?V. Translate the following Chinese into English.66. _______________________________________________________. (诚实为上。

前厅接待英语考试试卷姓名：总分：口语部分（65分）一、单词、短语。

（25分）（一）英译中（12分）。

Lobby Emergency exit Room chargeBell Service Credit card Foreign ExchangeSingle room Standard room Delay Check-out Luggage Storage Identification Department time（二）中译英（13分）。

直走向左/右拐坐电梯上楼五楼在第一个拐弯处向左转大堂副理贵宾楼餐厅商务中心客房钥匙卡到达时间请出示您的护照请您签名三、翻译。

（40分）（一）英译中（12分）1. I’d like to reserve a room in your hotel.2. Would you mind giving me some information on your services?3. I’d like to book 10 double rooms with twin beds for five days.4. Is there a special rate for a group reservation?5. How much do you charge for a single room with breakfast?6. could you tell me about your hotel services?7. Have you got an indoor swimming pool here?8. I’d like to fly to Guilin on Saturday.Could you book tickets for me?9. Could you tell us some places of historical interest in Liuzhou?10. Could you tell me how to go to the KFC? I can’t find the exact spot on the map.11. I’d like to change some US dollars and I’d like to know today’s exchange rate.12. Can you change the room for me? It’s too noisy.（二）汉译英（28分）1.您预订过吗？2.您将要住多久？3.您能告诉我您的名字与房间号码吗？4.这是您的钥匙卡，住店期间请包管好。

深航国际酒店客房部英语考试试卷姓名：一、单词释义。

（10*2′）1、2、3、4、5、6、7、8、9、10、二、中译英。

（5*5′）1、2、3、4、5、三、英译中。

（5*5′）1、2、3、4、5、四、情景对话。

（30′）RA:Husekeeping.May I come in?G:Yes,please.RA:Good morning,sir. May I clean your room now?G:No,not now.Thanks.I’m not feeling very well now.I’ve caught a cold.RA:Oh,I’m sorry to hear that .Shall I get you a doctor, sir?G:Not necessary.I’ve got some medicine in the mini-bar.RA:As the Chinese saying goes,“A hot water bath can throw off the flu.”And you might try to drink as much boiled water as possible.G:Really.Would you switch on the mini-jar to make me some boiled water?RA:Certainly,sir.May I replace the bathroom towels and other toilet needs?G:That’s very nice of you.RA:Anything else I can do for you ,sir?G:No,thanks.I just want to take a bath and then have a good rest.RA:Let me press the “Do Not Disturb”button for you.When you want me to make up your room,please turn off the “DND”sign or dial 8 to the floor service desk. I’ll be back to your service right away.G:So kind!Thank you very much. RA: I’m always at your service.I hope you’ll be better soon.深航国际酒店客房部英语考试试卷(A)姓名：一、单词释义。

酒店英语考试试题及答案一、听力理解（共20题，每题1分，共20分）1. What is the man's phone number?2. What does the woman want to order?3. Where is the conference room located?4. When does the restaurant open for dinner?5. How long will the hotel hold the reserved room for the guest?6. What is the discount rate for hotel guests at the spa?7. What is the weather like today?8. What time does the airport shuttle leave?9. What is the man's complaint about the room?10. What is the woman's suggestion for the tour?二、单项选择（共20题，每题1分，共20分）11. A: Excuse me, could you please help me with my luggage?B: ______.A. You're welcome!B. No problem!C. I don't think so.12. The hotel offers ______ breakfast every morning for the guests.A. freeB. costlyC. limited13. The receptionist asked the guest ______.A. how long would she stayB. how long she was stayingC. how long she will stay14. A: Could you recommend a good restaurant nearby?B: ______. There are many options within walking distance.A. Sorry, I can't.B. Of course, I can.C. No, I can't.15. The fitness center is located ______ the swimming pool on the third floor.A. aboveB. belowC. beside16. A: Can I borrow a hairdryer?B: I'm sorry, all our hairdryers ______ at the moment.A. are repairingB. are being repairedC. are repaired17. The hotel provides ______ service for guests who need assistance with their luggage.A. conciergeB. housekeepingC. valet18. A: Is the hotel pet-friendly?B: Yes, ______. We allow small pets with an additional fee.A. it isB. they areC. we do19. The hotel offers a ______ of recreational activities, such as tennis and swimming.A. rangeB. choiceC. selection20. A: Excuse me, is there a 24-hour room service in this hotel?B: Yes, the room service is available ______ the clock for your convenience.A. aroundB. acrossC. throughout三、完型填空（共10题，每题1分，共10分）(A)Dear Mr. Smith,I am writing to express my 21 for the wonderful experience I had during my recent stay at your hotel. The excellent 22, comfortable accommodations, and impeccable 23 made my visit truly enjoyable.Firstly, I would like to commend the 24 staff for their exceptional service. They were always attentive and willing to assist with any 25 or concerns I had. Their friendly and professional attitude 26 me feel welcome throughout my stay.Moreover, the room I stayed in was spacious, clean, and well-appointed. The 27 bed ensured a restful sleep, and the modern amenities provided added convenience. I appreciated the attention to detail in maintaining cleanliness and comfort.Lastly, the hotel's dining options exceeded my expectations. The diverse menu offered a wide 28 of dishes, and the food was delicious. The restaurant staff was attentive and provided excellent recommendations.Overall, I am highly impressed with the quality of service and facilities at your hotel. I would not hesitate to 29 it to friends and colleagues who plan to visit the area. Thank you once again for a memorable stay.Yours sincerely,[Your Name]21. A. gratitude B. complaint C. disappointment22. A. ambiance B. accommodations C. amenities23. A. atmosphere B. attitude C. service24. A. reception B. cleaning C. restaurant25. A. questions B. reservations C. complaints26. A. made B. had C. gave27. A. comfortable B. queen-sized C. luxury28. A. assortment B. variety C. range29. A. promote B. recommend C. visit四、阅读理解（共10题，每题2分，共20分）(A)Welcome to Sunlight Resort & Spa!Experience luxury and relaxation at our five-star resort located in the heart of a tropical paradise. With stunning ocean views, world-class dining,and a wide range of amenities, your stay at Sunlight Resort & Spa will be unforgettable.Accommodations:Choose from our spacious and elegantly designed rooms, each equipped with modern amenities such as flat-screen TVs, mini-fridges, and complimentary Wi-Fi. Each room features a private balcony or terrace, providing breathtaking views of the ocean or our lush gardens.Dining:Indulge your taste buds at our on-site restaurants, offering a diverse range of culinary delights. From fresh seafood to international cuisine, there is something to satisfy every palate. Don't forget to try our signature cocktails at the poolside bar!Activities:Take advantage of our world-class facilities and activities during your stay. Unwind at our luxurious spa, enjoy a workout at the fitness center, or relax by our infinity pool. For the more adventurous, we offer snorkeling, kayaking, and guided hiking tours.Events & Conferences:Our resort is also an ideal venue for weddings, conferences, and other events. With state-of-the-art meeting rooms and an experienced event planning team, we ensure that your event is a success.Book your stay today and experience the ultimate in luxury and relaxation. We look forward to welcoming you to Sunlight Resort & Spa!30. What amenities are provided in the resort's rooms?31. What can guests enjoy at the poolside?32. What outdoor activities are available at the resort?33. What special services does the resort offer for events and conferences?34. What is the purpose of the passage?五、写作（共1题，共30分）请你以“我的理想酒店”为题，写一篇80~100词的短文。

一、短语、句子。

（20 分）（一）英译中（ 10 分）undry service ______________2.Front Office Department________________3.I'm at your service. _____________________________4.House keeping. May I come in? __________________________5.We are looking forward to seeing you. _______________________________（二）中译英（ 10 分）1.客房部 ___________2.铺床 __________________3.我现在要退房。

____________________________4.行李员会带您到房间。

_______________________________5.您有预订了吗？ _______________________________二、单项选择题（ 40 分。

）1、Good morning. _______ I help you?A、WouldB、 MustC、May D 、Am2、I would like to _________ a room, please.A． order B、book C、see D 、look3. It’s very kind __________ you to help me.A ． of B、to C、by D 、 for4. What ’ s the ________ for a double room?A. rightB. rate C、money D 、 for5. I would like to book a double room ________ bath.A. withB. of C、by D 、for6.Excuse me, sir. You need to ________ the form.A. fill inB. fill on C、fill of D 、fill for7.We are looking forward to __________ you.A. seeB. saw C、seeing D 、sees8.I'm afraid we are fully booked _______ the 5th .A. withB. of C、by D 、for9.Do you want to pay _____ or _____ credit card.A. in inB. by by C、by in D 、in by10.The porter will show you _______ your room.A. withB. to C、by D、 for11.My flight will leave ______ 6 pm today.A. withB. on C、at D 、for12.The hotel is full and there is someone ________ your room.A. takeB. To take C、takes D 、taking13.Let me _______ you with your luggage.A. helpB. helping C、helps D 、to help14.May I _________ the curtain?A. drawB. Turn on C、turn off D 、make up15.______ the way, how long will it take to clean the room?A. WithB. On C、By D 、For16.Can you __________ the air conditioning?A. drawB. Turn on C、turn off D 、make up17.Do you want these shirts to be ________?A. starchB. starches C、starched D 、starching18.Let me help you _______ your luggage?A. byB. with C、on D 、of19.I hope you will _______ a morning call at 7:00.A. arrangeB. arranges C、arranged D、making20.I'll ask a porter to _________ your luggage.A. take careB. take care of C、take care off D、lo三、连线题（每题 2 分, 共 10 分）第 1 页共 3 页1． May I look at your passport,please? A. I’m from England.2.Where do you come from? B. Sure.3.May I have your name,please? C. On Octorber 5th .4.When are you leaving? D. Jim Brown.5.Do you have a booking here? E. Yeah, I booked a singleroom days ago.四、全（ 10 分）a. Could I keep the room until4:30 pm?b. No problem.c. This is Mr Collins from Room 502.d. Could you help me with my luggage?e. They have booked the 5th floor.A:Good morning, Front Desk. May I help you?B:Good morning. __________A: Yes?B: My train will leave at 5 o’clock tomorrow afternoon.__________ A:Just a moment, please. ⋯ I ’m sorry, sir. There is a large meetingtomorrow._________ I hope you can understand.B:Yes, I do understand._________A:__________ A porter can take care of it.B:Thank you.五、（ 20 分）Americans like to travel on their yearly holiday. Today, more and more travelers in the United States are spending nights at small houses or innsinstead of hotels. They get a room for the night and the breakfast the nextmorning.Roomsfor the night in private ( 私人 ) homeswith breakfast have been p with travelers in Europe for many years. In the past five to ten years, thesebed-and-breakfast places have become popular in the United States. Many ofthese America’s bed-and-breakfast inns are old historic buildings.bed-and-breakfast inns have only a few rooms, others are muchlarger.Som do not provide telephones or televisions in the rooms, others do.Staying in a bed-and-breakfast inn is muchdifferent from staying at a Usually the cost is much less. Staying at an inn is almost like visitingsomeone’s home. The owners are glad to tell about the areas and the interestplaces to visit.Many vacationers say that they enjoy the chance to meet lofamilies.1. Americans like to take to a holiday trip____.A.every yearB.every seasonC.every monthD.twice a year2.Nowadays more American travellers prefer spending nights at______.A.big hotelsB.colleges and universitiesC.their relat ives ’ homesD. small houses and inns.3.According to the passage，which of the following is true?A.Travellers can get breakfast and lunch at small houses or inns.B.There are only a few rooms in all kinds of small inns.C.In some inns travellers can's watch TV in the rooms.D.It is more expensive to spend nights in private homes.4.Rooms for the night in local families have been popular in ____for manyyB.EuropeC.AmericaD.Africa5. Many of these America’s bed -and-breakfast inns are __________.A.old buildingsB.new buildingsC.tall buildingD.small house第 2 页共 3 页Rossiya HotelI read an article in the newspaper yesterday that the Hotel Rossiya inMoscowis the largest one in the world. It is a 12-story building that has 3,200 rooms. It can accommodate 6,000 guests. It has 15 restaurants and 93 lifts.About 3,000 people work in the hotel. The ballroom is known as the world’ s largest. Furthermore, there is a 21-story “ Presidential tower ” in the central courtyard. Local residents are not allowed to live in the hotel. Foreigners are charged 16 times more than the usual very low rate charged to Russian officials.6. Which is the largest hotel in the world?A. Hilton HotelB. Trade HotelC. the Great Wall HotelD. Rossiya7. How many people can this largest hotel accommodate at one time?A. 3,200B. 6,000C. 930D. 3,0008. How many people work in this largest hotel?A. 3,200B. 6,000C. 930D. 3,0009.Which part of the hotel is known as the largest in the world?A. The Presidential tower.B. The Central courtyard.C. The Ballroom.D. The Suite.10.Foreigners have to pay __________ more than the usual rate Russianofficials pay.A. 16 timesB. 21 timesC. 12 timesD. 6 times其中专业理论知识内容包括：保安理论知识、消防业务知识、职业道德、法律常识、保安礼仪、救护知识。

酒店英语测试1一、词汇选择（30分）1、行李生（）A. BellmanB. DoormanC. ReceptionistD. Waiter2、过路客（）A. Stay-in guestB. Walk-in guestC. No-show3、叫醒服务（）A. Morning callB. Outside callC. IDD4、接触（）A. currencyB. contactC. registerD. deliver5、崇高的（）A. cooperativeB. courteousC. modestD. lofty6、入住登记表（）A. the Arrival listB. Reservation formC. Registration form7、商务中心（）A. Room CenterB. Business CenterC. Shopping Center8、导游（）A. touristB. travelerC. tour guideD. customer9、衷心的，诚挚的（）A. heartfellB. honorableC. financialD. hospitality10、国际长途直拨电话（）A. DDDB. IDDC. outside callD. Master Card11、房价（）A. room numberB. room typeC. room rateD. star rate12、熟悉，亲近，随便（）A. courtesyB. efficiencyC. familiarityD. servility13、旅游胜地饭店（）A. ResortB. Convention hotelC. tourist hotel14、有礼貌的，和蔼的（）A. boomingB. foremostC. graciouslyD. willingly15、旅行支票（）A. Personal checksB. Restaurant checksC. Traveler’s checks二、单项选择（30分）1、A :_________________________?B : Yes , I’d like to boo k a room for my friend , Cray Smith .A . How are youB . That is OKC . Can I help youD . How do you do2、A : Would you like to see the film with me ?B : _________________________________ .A . I would likeB . OK , I’d loveC .Yes , I likeD . Yes , I’d like to3、A : Would you show me your passport , please ?B : ___________________________ .A . Here you are B. Here are youC . Here we areD . Here are we4、A : How do you do ?B : ___________________ .A . Thank youB . I am gladC . How do you doD . I’m fine , thank you5、A : What kind of room would you like , sir ?B :_________________________ .A．A double room, please. B. Yes, I wouldC. No, I would notD. Yes, please6、A: May I have your name, sir ?B: ____________________.A: Yes, you may B: No, you must notC. My name is John SmithD. Thank you7、A: Here is the registration form, please fill in it. Would you like a pen ? B: _________________________A. Yes, thank you.B. It is a pleasureC. I’m very gladD. What a pleasure8、A: May I use the phone in my room ?B: ______________________A. No, you may notB. Certainly, sirC. Yes, you mayD. No, you must9、A: Thanks for your help.B: ______________A. It does not matterB. It is all rightC. You’re welcomeD. It is OK10、A: Anything else I can do for you, sir?B: _______________A. Yes, you doB. No, you don notC. Yes, you canD. No, thanks for your help11、A: May I speak to Mr. John?B: ________________A. This is John speakingB. No, you may notC. Yes, you canD. Yes, you may12、A: Which do you prefer, tea or coffee?B: ________________A. I prefer coffee to teaB. I prefer bothC. Yes, I doD. No, I don not13、A: _____________B: Thanks well, it’s OK. Here is the money.A. Here’s your billB. Here’s my billC. Where is your billD. Thank you14、A: May I come in?B: _____________A. No, you can’tB. Yes pleaseC. Yes, you mayD. No, you can15、A: How much is it?B: ____________A. Yes, it isB. It’s 20 US dollarsC. No, it isn’tD. Here it is16、A: Excuse me, how can I get to the station?B: __________________A. Yes, you canB. Don’t ask meC. On footD. I’m sorry, I don’t know17、A: Are you staying at our hotel, sir?B: _____________A. Yes, here is my key cardB. Yes, you areC. Yes, I amD. No, I am not18、A: Happy New Year!B: ____________A. That’s very kind of you.B. Thank you.C. Thank you, the same to youD. You have some happiness, too.19、A: How much do you charge?B: ___________A. Ten yuan per personB. Sure.C. Certainly .D. Yes, I do20、A: Thank you for coming for the interview.B: _____________________A. It’s my pleasureB. Thank you for your timeC. Don’t thank meD. It’s OK三、英汉互译（15分）1、冰冻三尺非一日之寒_________________________________________________________________ __2、我想预定一间房间，时间从9月22日开始________________________________________________________________ ___________________________________________________________3、你的钱要多大面值的？______________________________________________________________4、But what if you are put at the Housekeeping Dept. as a room attendant?____________________________________________________5、Here is your invoice.____________________________________________________四、选句填空（10分）F: Good morning, Mrs Kane. May I help you ?K: Well, ___________________________F: I see. But I’m afraid you’ll have to contact the Fro nt Office for it.K:. ________________________F:______________________________________. You ‘ll be required to do the formalities there and it will be charged to your account.K: ______________________________?F: It’s 20 US dollars per night.K: I see. One more thing, my husband has to write some letters. Where can he find a computer ?F: _________________________________________ .K: All right. I’ll be going there. Thank you.A: How much is it?B: It’s the regulation of our hotel, madamC: could you bring in a cot for our little TomD: He can use the computer at the Business Center.E: But why must we get in touch with the Front Office?五、判断正误（15分）1、The Room Center is a part of the Housekeeping Department. ( )2、The room attendant needn’t wash the dir ty shirts the guest left in the waste-pan. ( )3、A chambermaid can make up the room and look after the guest’s children at the same time . ( )4、A baby-sitter is a small chair for a little child to sit in. ( )5、When a guest asks for an extra bed, the room attendant had better send it into the room right away in order to satisfy the guest. ( )6、Hotel service is an honorable occupation. ( )7、With good training and a lot of practical experience, one can master the art of dealing with customers. ( )8、A higher salary is always the most important reason for a person to change his job. ( )9、Since a hotel is a home away from home for all the travelling guests, we are creating a home for our guests only. ( )10、There is a salary increase based on one’s job perfo rmance and education background.。

《饭店服务英语》B 级（客房）试卷（一）一、选择题：以下各题的选项中，只有一项是正确的，请将正确答案前的英文字母分别在信息卡相应栏目内涂黑。

评分以信息卡为准。

（每题1 分，共20 分）1. Would you please tell us __________ ?A. what is your room numberB. what your room number isC. your room number is whatD. what your room number2. The hotel is __________ to make the guests stay comfortable and pleasing.A. requestB. requiredC. regardedD. remarking3. There is __________ noise than before.A. lessB. leastC. fewerD. little4 , He is said __________ de-spotting.A. to have wide experience inB. to look afterC. to make way forD. to be used to5. __________ to clean the room now.A. I’m possibleB. It’s possible for meC. What is possibleD. That is possible for me6. The suite faces __________.A. SouthB. SouthernC. at the SouthD , the southern7. Y ou look very pale today. Shalll __________ a doctor ?A. ask afterB. send forC. take overD. get into8. Do you have any clothes __________ ?A. to be cleanedB. cleanC. cleaningD. to be cleaning9. He was so efficient that he fulfilled the task __________ time.A. aboveB. ahead ofC. beforeD. in advance10. When a guest greets a chambermaid “Hi” in the morning , she may answer “_________”A. Hi !B. Hello !C , How about you ?D. Good morning.1 1. After a day’s work , people feel like __________ a bath.A. to takeB , takeC. takingD. and take12. 1 am anxious to __________ my TV set fixed in order to watch the basketball matches.A. madeB. doC. get inD. have13. 1 think a chambermaid ought to __________ extra service for the guests.A. sendB. doC. giveD. make14. Has she become used __________ overnight ?A. workB. to workC. to workingD. to be working15. Please wait for us for __________.A. a short whileB. Short timeC. momentD. not a while16. A : Why don’t you join us ? It is a pity.B : What did you say ? 1 didn’t hear you clearly.A：_________A. I asked you to join usB. I said that why were you not to join usC. I asked you why you not to join usD. I said to you not to join us17. The room service means the service of __________.A. turn-downB. cleaning the roomC. the room centerD. sending meals to the guest rooml8. The American lady said to the room attendant __________ tears , “Thank you very much.”A. inB. withC. atD. almost19. This isn’t a very nice suite , __________ ?A. is itB. isn’t itC. does itD. aren’t20. The best way for a floor attendant to find out the guest’s name is__________．A. to look at the luggage tagsB. to ask the guest his or her nameC. to check the arrival listD. all of the above二、辨识正误：请辨清正误，并在信息卡相应栏目内涂黑：题目正确的在A的栏目内涂黑：题目错误的在B 的栏目内涂黑。

客房英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet someone in English?A. HelloB. GoodbyeC. Thank youD. Sorry2. When you want to ask for a room key, which phrase should you use?A. Can I have a cup of coffee?B. May I check in, please?C. Could you give me a room key?D. Do you have a restaurant?3. If you need to request additional towels, what should you say?A. I need more towels.B. I'd like to order room service.C. Could you call a taxi for me?D. I'd like to check out.4. What does "check-out" mean in a hotel context?A. To enter a roomB. To leave a roomC. To pay the billD. To reserve a room5. Which of the following is not a type of room?A. SingleB. DoubleC. SuiteD. Kitchen6. If you want to know the time of breakfast service, you might ask:A. What time is breakfast?B. What's the Wi-Fi password?C. Can I have a late check-out?D. Where is the nearest subway station?7. When you want to request a wake-up call, which of the following is correct?A. I'd like a wake-up call at 7 am.B. I need a taxi at 7 am.C. I'd like to book a table for dinner.D. I'd like to extend my stay.8. What does "front desk" refer to in a hotel?A. The place to eatB. The place to check in and outC. The place to store luggageD. The place to have a meeting9. If you need to ask for a non-smoking room, which phrase is appropriate?A. I'd like a non-smoking room.B. I'd like a room with a view.C. I'd like a room with two beds.D. I'd like a room with a balcony.10. What is the meaning of "housekeeping" in a hotel?A. The maintenance of the buildingB. The cleaning serviceC. The management of the hotelD. The decoration of the rooms二、填空题（每题1分，共10分）11. When you want to ask for assistance, you can say, "Can you _______?"(assist me)12. The word "reservation" is related to _______ a room.(book)13. If you want to know the hotel's policy on pets, you should inquire about their _______.(policy)14. To request a late check-out, you might say, "Is it possible to _______?"(check out late)15. If you need to ask for a laundry service, you can ask, "Do you offer _______?"(laundry service)16. The phrase "room rate" refers to the _______ for staying in a room.(cost)17. If you want to ask about the hotel's facilities, you can ask, "What _______ does the hotel have?"(facilities)18. When you want to know the Wi-Fi password, you can ask, "What is the _______ for the Wi-Fi?"(password)19. To ask for a quiet room, you can say, "I'd prefer a_______ room."(quiet)20. If you need to ask for a cot for a child, you can ask, "Can I get a _______ in my room?"(cot)三、简答题（每题5分，共30分）21. What are some common amenities found in a hotel room?________________________________________________________________________________[Answer: Common amenities include a bed, a TV, a bathroom, a mini-bar, and sometimes a safe.]22. Explain the difference between "check-in" and "check-out". ________________________________________________________________________________[Answer: Check-in is the process of registering andgetting a room key when you arrive at the hotel. Check-out is the process of returning the room key and paying the billwhen you leave the hotel.]23. What should you do if you find something missing in your room?________________________________________________________________________________[Answer: If you find something missing, you should contact the front desk immediately to report the issue and seek assistance.]24. Describe how to request an extra bed or a cot in your。

酒店英语考试试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A) HelloB) GoodbyeC) Good morning/afternoon/eveningD) How do you do2. Which of the following is NOT a hotel service?A) Room serviceB) Laundry serviceC) Wake-up callD) Car rental3. What does "check-in" mean in a hotel context?A) To leave the hotelB) To enter the hotelC) To pay the billD) To register for a room4. If a guest wants to request a late check-out, what should they say?A) "I'd like to check-out late."B) "I'd like to check-in late."C) "I'd like to stay an extra night."D) "I'd like to extend my stay."5. What is the meaning of "front desk" in a hotel?A) The place where guests registerB) The place where guests have breakfastC) The place where guests can buy souvenirsD) The place where guests can relax6. Which phrase is used to ask for a room with a sea view?A) "I'd like a room with a garden view."B) "I'd like a room with a city view."C) "I'd like a room with a mountain view."D) "I'd like a room with an ocean view."7. What does "housekeeping" refer to in a hotel?A) The department that cleans the roomsB) The department that manages the hotelC) The department that provides food and drinkD) The department that handles reservations8. If a guest needs to cancel a reservation, what should they do?A) Call the front deskB) Go to the front deskC) Email the hotelD) All of the above9. What is the meaning of "complimentary" in a hotel?A) Paid forB) Free of chargeC) DiscountedD) Exclusive10. Which of the following is a common complaint from a hotelguest?A) The room is too hotB) The room is too coldC) The room is too noisyD) All of the above二、填空题（每空1分，共10分）1. When a guest checks in, they usually need to provide their _______.2. The _______ is responsible for managing the hotel's daily operations.3. A _______ is a person who cleans and maintains the hotel rooms.4. If a guest wants to make a reservation, they can call the hotel's _______.5. The _______ is the place where guests can have meals.6. A _______ room is one that is free of charge for the guests.7. The _______ is a service that helps guests with their luggage.8. A _______ is a person who works at the front desk and assists guests.9. The _______ is the process of paying for the hotel stay and leaving the hotel.10. A _______ is a service that provides transportation for guests.三、简答题（每题5分，共20分）1. What are the basic steps for a guest to check-in at a hotel?2. Describe the role of a concierge in a hotel.3. Explain the difference between a single room and a double room.4. What are some common amenities provided by hotels?四、翻译题（每题5分，共15分）1. 请将以下句子翻译成英文：客房服务包括送餐、洗衣和熨烫服务。