Business Correspondence商务信函1. Promotion Lerrer （推销信函）Dear Sirs,We have just introduced our new refrigerator to the market , and are enclosing sales promotional literature to give you full details . No doubt your customers will appreciate the opportunity to purchase this fine product and with this in mind we are enclosing an order form for you to complete and return to us without delay . You will received a special introductory discount of 10% which we can maintain until November 20 .Yoursfaithfully ,( Signature )2. Letter of Inquiry （询价信函）Gentlemen ,We saw your women’s dresses and suits at the London Fashion Show held in New York on October 17 . The lines you showed for teenagers ,the “Swinger” dresses and trouser suits .would be most suitable for our market .Would you kindly send us your quotation for spring and summer clothing that you could supply to us by the end of January next .We would require 2 000 dresses and suits in each of the sizes 10 – 14 , and 500 in sizes 8 – 16 . Please quote c. i. f. Chicago prices . Payment is normally made by letter of credit .Thank you for an early reply .Very truly yours ,（Signature）3. Quotation letter （报价信函）Dear Sirs ,We are pleased to make you an offer regarding our “Swinger ” dresses and trouser suits in the sizes you require . Nearly all the models you saw at our fashion show are obtainable , except trouser suits in pink , of which the smaller sizes have been sold out . This line is being manufactured continuously , but will only be available again in February , so could be delivered to you in March .All other models can be supplied by the middle of January , subject to our receiving your firm order by 15th November . Our c. i. f. prices are understood to be for sea/land tansport to Chicago . If you would prefer the goods to be sent by air freight , this will be charged extra at cost .①Trouser suits sizes 8 –16 in white , yellow , red , turquoise , navy blue ,black .Sizes 12 – 14 in pink . per 100 US $ 2 650 . 00②Swinger dresses sizes 8 –16 in white , yellow , red , turquoise , black .per 100 US $ 1 845 . 00Price : valid until 31st DecemberDelivery : c. i. f. ChicagoTransport : sea freightPayment : by irrevocable letter of credit , or cheque with order .You will be receiving cuttings of our materials and a colour chart . There were airmailed to you this morning .We hope you agree that our prices are very competitive for these good quality clothes , and look forward to receiving your initial order .Yoursfaithfully ,（Signature）4. Response to Quotations （定价信函）Gentlemen ,Thank you for your quotation of October 30 . We have pleasure in placing an order with youfor 2100 “Swinger” dresses .At price : $ 38 745In the colours and sizes specified below :Quanlity Size Colour50 8 , 16 white100 10 , 12 , 14 white50 8 , 16 turquoise100 10 , 12 , 14 turquoise50 8 ,16 red100 10 , 12 , 14 red50 16 yellow100 10 , 12 , 14 yellow50 16 black100 10 , 12 , 14 blackDelivery : air freight , c. i. f. ChicagoWe shall open a letter of credit with your bank as soon as we receive your order acknowledgement . Please arrange for immediate collection and transport , since we need the dresses for Christmas .Very truly yours ,( Signature )to Counteroffers （还价信函）Dear sir ,Thank you for your letter of March 23 .As regards your counteroffer , we regret our inability to accept it because our current price has already been proved workable by the many orders received from other buyers .However , in order to meet you on this occasion , we are prepared to grant you a special discount of 2% on condition that the quantity ordered is not less than 500 pieces .We hope this will enable you to enjoy the benefit of our special discount .Yourssincerely ,( Signature )6. Letter of Order （订购信函）Dear Sirs ,We thank you for your quotation of 13th June enclosing patterns of your serges . We find both qualities and prices satisfatory and , confirming my telephone conversation with your Mr . Fox this morning , I am pleased to place a first order with you for the following serges at the prices and on the terms quoted : Quantity Item Price( 50 yd . pcs. ) ( per pc .)6 Black serge $12 Blue serge $5 Serge , pattern 24 $5 Serge , pattern 37 $Above prices to include delivery by rail , with a cash – payment discount of percent .We place the order on the understanding that the goods will be despatched to reach us not later than 13th july .Yoursfaithfully ,( Signature )7. Letter of comfirmation （订单确认函）Dear Sir ,We are writing to say how pleased we were to receive your order of 13th June and to welcome you as our customers .We can supply from stock all the serges ordered and arranging to send them next week by British Rail . We feel sure that you will be well satisfied with thegoods : at their prices they represent exceptional value .Besides serges we supply a wide range of other manufactured cloths , including fine worsteds ,tweeds and gaberdines and enclose a copy of our current price list . Should you be interested in any of these shall be glad to send you pattern .We hope that our handling of this your first order with us will lead to further business between us and mark the beginning of a mutually satisfactory working relationship .Yoursfaithfully ,( Signature )8. Amendment of Agreement （修改订单函）Dear Mr . T ,RE:ORDER TCT 987654 AMENDMENTFurther to your faxed advice dated 2nd September , your reference KR 123T/92 , please accept the following amendment to our order:DELETE1 500 dozen GAUZE BANDAGES 3″× 5 yards @ USD per dozen .ADD1 500 dozen GAYZE BANDAGES 3″×4 metres @ USD per dozen .PAYMENT : The amount of USD will be remitted by T . TIn all other repects the terms and conditions of our order No . TCT 987654 apply to this amendment .With regards , Yoursfaithfully ,( Signature )9. Cancellation of Agreement （取消订单函）Dear Sirs ,We refer to our letter of October 3 when we stressed the importance of dispatching our order No . 789 so that it may reach here by November 20 . As we have not recived any information from you that goods have been sent , we have no alternative but to cancel this order . We regret this action , but you will appreciate that we have no other way , as our customers insist on delivery by that date .Yoursfaithfully ,( Signature ) 10. Instrution for Shipment （装运指示）Dear Sir ,With regard to the shipment of our order N – 1234 covering the undermentioned goods ,please observe the following terms and conditions :Star Printing Press Model NT – 1023 45 units@ US $ 5500 FOB SAN FRANCISCO per unit .1.Be sure to pack each in one strong wooden case .2.Shipping mark to be given as follows .SFSan francisco3.Shipment to be made by 24th May 2000 .4.When shipment is effected , please telex us immediately stating : Name andNo. of shipped cargo , No . of B/L , gross weight of package , total invoiceamount .This telex message is very important and will save so much time for Customs Clearance .Your special attention to this will be highly appreciated .Yoursfaithfully ,( Signature )11. Letter of Payment and Settlement （交涉付款方式信函）Dear Sirs ,We enclose your statement for September 1999 , and assume that you will send the outstanding balance of $ by banker’s draft .If , however , you prefer to pay by bill of exchange and let us know , we will draw on you for the amount at 60 d/s and send you our draft for acceptance .Yoursfaithfully ,( Signature ) Gentleman ,We are pleased to inform you that we can supply the goods included in your order of April 9 and in accordance with our terms of payment for overseas buyers enclose our dtaft at 30 days for acceptance by your bankers . Immediately we receive the accepted draft we will arrange to ship the goods .Yours very truly ,( Signature )12. Letter of Insurance （保险信函）Dear Sirs ,Please insure against All Risks including SRCC , US $ 35000 value of seventy TV receivers , markedTVRNew Yorkand shipped for account of America Trading Corp . , New York , on board . “Oriental Leader ”, sailing on May 15 .We shall appreciate it if you will effect this at once , and let us have the policy together with a debit note as soon as possible .Yoursfaithfully ,( Signature )13. Letter of Conplaints （申诉信函）Dear Sirs ,We regret to have to complain about late delivery of the filing cabinets ordered on 2nd September . We did not receive them until this morning though you had guaranteed delivery within a week . It was on this understanding that we placed the order .Unfortunately , there have been similar delays on several previous occasions and their increasing frequency in recent months compels us to say that business between us cannot be continued in conditions such as these .We have felt it necessary to make our feelings known since we cannot give reliable delivery dates to our customers unless we can count on undertakings given by our suppliers . We hope you will understand how we are placed and that from now on we can rely upon punctual completion of our orders .Yoursfaithfully ,( Signature )14. Letter of Claims （索赔信函）Dear Sirs ,Our Order No. V 123When the . Lancatia arrived at Famagusta on 10th September , it was noticed that one side of case containing the TV receivers was split . We therefore had the case opened and the contents examined by a local insurance surveyor in the presence of the shipping company’s agents . The case was invoiced as containing twelve TV receivers , eight of which were badly damaged . We enclose the surveyor’s report and the shipping agents’ statement . As you hold the insurance policy we should be grateful if you would take the matter up for ys with the insurers .Eight replacement recervers will be required . Please arrange to supply these and charge to our account . We hope no difficulty will arise in connection with the insurance claim and thank you in advance for your trouble on our behalf .Yoursfaithfully ,( Signature )15. Remainder Letter （催收账款信函）Dear ,Your payment of US $ for the above –referenced invoice is now more than thirty days past due .Since we have not heard from you in response to our previous correspondence . we assume that the balance is correct and that your records agree with ours .It is essential that this account be settled at once to avoid any problem with your credit standing . If there are circumstances beyond your control that are making it difficult for you to pay this amount all at once , we urge you to tell us about them immediately so we can discuss setting up an easy payment plan for you .Please mail your payment or contact us right away . We must hear from you at once to avoid further action .Yoursfaithfully ,( Signature )。
