• Service representatives and collection representatives represent the front line linkage and contact point for this service.
• Moving to 24-hour-a-day, 7-day-a-week availability requires changes for the company.
• Small productivity increases in contact employee performance represent a substantial savings in BellSouth’s annual contact employee expenditure.
ARTHUR ANDERSEN & COS, C 3
BELLSOUTH
TELECOMMUNICATIONS
UNDERSTANDING YOUR NEEDS
BST/ANDERSEN TEAM
BellSouth Telecommunications and Andersen have successfully worked together on a number of the business responses:
CHALLENGES BST RESPONSES
The environment surrounding today’s business is constantly changing. Pressure on the workforce is increasing from a variety of perspectives:
Preliminary and Tentative for Discussion Purposes Only