人民邮电版 剑桥bec真题集第2辑 阅读真题TEST 1解析

剑桥商务英语证书考试（BEC）真题汇编及详解（第2辑初级）（test1）【圣才出品】Test 1READING AND WRITING 1 hour 30 minutesREADINGPART ONEQuestions 1-5Look at questions 1-5.In each question, which sentence is correctFor each question, mark one letter (A, B. or C) on your Answer Sheet. Example: 0The plane arrives atA. quarter to seven in the morning.B. quarter past six in the evening.C. quarter to seven in the evening.The correct answer is C, so mark your Answer Sheet like this:1. Item 20 in this catalogue is withdrawn until further notice, due to supply problems.A. Item 20 is now discontinued.B. Item 20 has developed a fault.C. Item 20 is unavailable at the moment.【答案】C【解析】题⼲得知，由于供应问题，取消产品⽬录中编号为20的产品，请等待随后上货通知。

C项“编号20的产品⽬前⽆货”与题⼲内容相符。

⼲扰项为A项“编号20的产品现在停售”，题⼲中指的是⽬前⽆法提供该产品，⽽⾮不再销售，故A项排除。

因此答案选C。

2. Jane Halton, currently Finance Director at Curtis Bank, is replacing John Murphy as Chief Executive at Boulder Insurance.A. Jane Halton is moving from banking to insurance.B. Boulder Insurance hopes to appoint a new Chief Executive.C. The post of Chief Executive at Curtis Bank has become vacant.【答案】A【解析】原⽂是现任Curtis银⾏财务部长的Jane Halton将取代John Murphy担任Boulder保险董事长。

BEC中级真题（第二辑）答案及听力原文Test 1ReadingPart 11 C2 A3 B4 D5 A 6.B 7 CPart 28 D 9 C 10 E 11B 12 FPart 313 D 14 A 15 C 16 B 17.B 18.CPart 419B 20 A 21 D 22 A 23 C 24 C 25 D 26 A 27 B 28 C29 D 30 B 31 C 32 B 33 BPart534 ITSELF 35 IN 36 CORRECT 37.WHILE 38 SEEN 39 FROM40 CORRECT 41 THOSE 42 FOR 43 WITH 44 THAT45 CORRECTWritingPart 1To: P. JonesFrom: Luisa GambonDate: 21 November 2002Subject: LatenessMr Jones,I have noticed that you often arrive late for work, especially on Monday mornings. As your colleagues are starting to complain about that, you understand that unless this habit changes, I will take disciplinary action against you. Come and see me tomorrow at 9 a.m. in my office. Thank youPart 2Report on customer complaintsINTRODUCTIONThis report has the purpose of presenting the reasons for customer complaints in 2002.FIELDINGSThe customer complaints received in 2002 were 300 in January. Then they increased to 540 in February because of the computer system's breakdown.In March they fell to 230 because an improved order system was introduced.The reasons for complaints from January to March were analysed:●firstly the companv received complaints for incorrect orders delivered. Theseerrors were fewer in March.●secondly the time taken to deliver is too high. but the company has planned torecruit new agents.●Finally customers complain for the poor product quality. In order to solve thisproblem more quality controls are making.CONCLUSIONSAt the moment all customers aren't satisfied but many measures have been taken to improve their satisfaction.ListeningPart 11. JAYE2. CUSTOMER SERVICES3. OFFICE ASSISTANT4. 457.605. EUROPE HOLIDAYS6. BUSINESS CARDS7. MARKETING EXECUTIVES8 (THE) (COMPANY) EOGO9 INFORMATION PACK10. PARK HOTEL11. FRONT GATE12. NEW DESIGNSPart 213 E 14 B 15 G 16 F 17 A 18 C 19 G 20 H21 E 22. BPart323 B 24 B 25 C 26 A 27 C28 B 29 A 30 CTapescriptListening Test 1This is the Business English Certificate Vantage 2, Listening Test 1.Part One. Questions 1 to 12.You will hear three telephone conversations or tnessages.Write one or two u'ords or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One.Questions 1 to 4.Look at the form below.You will hear a man asking a colleague for information about a former employee.You have 15 second's to read through the form.[pause]Now listen, and fill in the spaces.Woman: Personnel . . .Man: Hello, it's Tim here, from Finance.Woman: Hi, Tim.Man: I've had a letter from the tax office about a student who worked here last summer – I wonder if you could look him up in your records. Woman: Sure, what's the name?Man: The surname's Jaye. First name Stephen.Woman: How does he spell his surname?Man: J-A-Y-E. Got that?Woman: Oh yes, here we are . . . lives at a hundred and eighty-three School Road,Barnfield . . .Man: Yes, that's the one.Woman: And you say he was working in Finance?Man: Uhm, Customer Services, actually.Woman: Aah - they had lots of students working for them last summer.Man: Well, the tax people want to know his exact job title - I'm not sure why. Woman: Mm, let me see . . . He was an office assistant.Man: Right, got that. They also want to know about his monthly earnings. Woman: Let's have a look . . . five hundred and thirty-eight pounds seventy a month . . . Oh, sorry, he was a scale one, so that's four hundred and fifty-seven pounds sixty. Anything else?Man: That's fine, thanks. I'll send them the information today . . . [pause]Now listen to the recording again.[pause]Conversation Two.Questions 5 to 8.Look at the note below.You will hear a man describing a problem with an order.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Woman: Hello, Blackwell Printers. Julie Davidson speaking. How may I help you? Man: Hello. This is Mark Jones from Europe Holidays. I was hoping to speak to Steven Kirby about the stationery you're printing for us.Woman: I'm afraid Steven's away until Friday.Man: Oh - you see I'm not very happy with the business cards and I wanted to see if I could make a couple of changes to the paper too.Woman: Would you like me to pass on a message?Man: Yes, please. The thing is, I've just received your proofs - the cards themselves are fine, but you seem to have misunderstood the quantities. I'm sure I asked for five hundred for each of the marketing executives and seven hundred and fifty for me but you've put everyone down for seven hundred and fifty. Woman: Right, I've made a note of that. Is there anything else?Man: Yes, well this is my mistake really. Could you ask Steven to move the company logo further to the left? It's too close to the address at the moment. I think that's all for now. Thanks.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 -12Look at the notes below.You will hear a woman making the arrangements for a delegation who are going to visit her company.You have 15 seconds to read through the notes.[pause]Now listen, and fill in the spaces.Woman: Geoff?Man: Yes?Woman: I just want to finalise the preparations for the delegation next week. Man: Certainly. It's Thursday, isn't it?Woman: Yes. Now, can you make sure that each of them gets a name badge and an information pack. The badges are done, but you'll need to prepare the packs with all the relevant information.Man: Ok, that shouldn't take too long. What about catering?Woman: Coffee's organised for eleven and three, but lunch - it's at one - we need to reserve it for twelve people . . . The office restaurant is closed next week . . .can you ring the Park Hotel? The Grand Hotel was a bit disappointing last time. Man: I'll get onto that.Woman: Now, they'll be coming straight from the station, and their taxi will bring them to the front gate, so make sure you're there to greet them. That'll be about ten.Man: Ten. And then . . .Woman: Into Reception, I think. Make sure the new designs are on display, I want them to see those first.Man: OK.Woman: Let me know when it's all finalised. Bye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings[pause]Now listen to the recording again.[pause]That is the end of Part One. You now seconds to check your answers.[pause]Part Two. Questions 13 to 22. Section One.Questions 13 to 17.You will hear five short recordings.For each recording, decide which type of document the speaker is talking about.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide which type of document each speaker is talking about. [pause] ThirteenWoman: Well no wonder the bank's returned it unpaid. Look, the figures don't match the amount in words. I expect someone was filling it in in too much of a hurry. Let's see, we'd better issue another one straight away to pay Mrs Burton, because it'll be another three weeks if we wait for the next cycle of payments. Her expenses on that sales trip were pretty high, and it wouldn't be fair to keep her waiting much longer.[pause] fourteenMan: Some of the suppliers are already asking about the increases. I'll check, but I seem to remember from last week's meeting that in the end we agreed on three per cent. So what I'll do is go down each column and calculate the new amounts, and then it can be printed in time to be inserted into the new brochures. Can you check the figures for me, though, before it goes to the printers? [pause] fifteenWoman: We've just received the paperwork from you about cleaning our premises, and I have to say that it doesn't reflect what we agreed in our conversation last week. For one thing, it says that we have to supply our security code, and for another it specifies monthly payment in advance, and I told you both of those were out of the question. I'm afraid I really can't sign this. Could you send me a revised one?[pause] SixteenMan: Of course, this only gives a very general picture. But as you can see, cash is a particularly healthy area. That's even when we take into account regular outgoings on loans and leasing equipment, which are included in the final totals. And even more significantly, unpaid orders are actually excluded from the final calculation. These represent a sum of approximately thirty thousand pounds. With that in mind, we can say that the company's overall position is still strong. [pause] SeventeenWoman: I've just asked the Arden Conference Centre about availability for our next training seminar, and they said they still haven't been paid for the one before last, which should have been dealt with six months ago. I've had to ask them to send a duplicate! We really must be careful. Arden give us very favourable prices,but we haven't got a contract with them - Can you deal with it straight away so we stay in their good books?[pause].Vow listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings.For each recording, decide what the speaker's purpose is.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Now listen, and decide what each speaker's purpose is.[pause] EighteenMan: Hello. This is Guy Cooper from Centron Electronics here. I believe you rang for some advice about your alarm system, which isn't functioning properly. The message I got said you weren't sure if you needed someone to come and sort it out, or if we could advise you over the phone. Well perhaps you'd like to get back to me as soon as it's convenient and tell me exactly what the problem is, and I'll see what I can do.[pause] NineteenWoman: Well, as you say, Redlon has been supplying us for years but, quite honestly, two-thirds of the complaints we receive about our products are actually due to faults in components we've had from Redlon. So I talked to the Production Manager and he agreed that I should look at some alternatives.Future World's range is fine for us, and one of their customers who I spoke to recommended them highly, so that's why we've changed to using them. [pause] TwentyWoman: The competition's getting tougher, and you know we're facing serious problems.We need to see more benefit from the undeniably hard work we're putting in, and this means saying no to jobs which aren't profitable. It would be much more beneficial to put all our efforts into winning higher-margin contracts. So the way I feel you can help most is by identifying the types of contacts which will bring in the income we need in order to ensure our future.[pause] Twenty-oneMan: John Woods here, phoning about the project we discussed earlier. Could you give me a ring so that we can talk about it a bit more? I've done a few calculations and I'm beginning to wonder whether it's really a practical proposition. 1 still think the project's got potential, but there are significant additional costs which we hadn't taken into account. So could you get back to me as soon as you can, please?[pause] Twenty-twoWoman: Hello, Sally here, from Pagwell Paints, returning your call. I'm very sorry you aren't happy with the latest consignment you've had from us. It's rather strange, because following your complaint about the last delivery,we did in fact take action to change the specifications in the way you suggested. So it isn't quite fair to say that we ignored your advice. I know it's important to achieve the consistency that you require, but perhaps your recommendation wasn't exactly what's needed.[pause]Now listen to the recordings again.[pause]This is the end of Part Two.[pause]Part Three. Questions 23 to 30.You will hear the chairman of a business institute making a speech about new business awards that his institute has sponsored.For each question 23-30. mark one letter (A, B or C) for the correct answer. After you have listened once, replay the recording.You have 45 seconds to read through the questions.[pause]Now listen, and mark A, 6 or C.[pause]Man: Who are the managers of the best innovation developments in British industry? That was the question which the first Business Today Innovation Awards set out to answer.This project is all about rewarding good practice and performance. So, rather than simply recognising excellence in the design of specific products, or analysing their financial impact on profits, the awards set out to take an objective look at exactly how companies manage the development process itself.Over three hundred and fifty organisations entered the competition and were initially reduced to about forty. Then, after further careful checking, a short list of just fourteen of them was arrived at. These finalists, all manufacturers, were then visited by the competition judges, a panel of four chief executives from leading companies. The panel toured the finalists' facilities, received presentations on the companies and their projects, and interviewed the key development team members. The products varied enormously in their scale, function and degree of technology - from bread for a supermarket chain to a printer inside an automatic cash dispenserInitially the organisers were concerned that this range could create difficulties in the assessment process. But this fear proved baseless, as most elements in the innovation process are shared by all manufacturers.Interestingly, the finalists broke down into two distinct and equal groups: large firms with one thousand employees or more and small firms with two hundred and fifty employees or fewer. With both groups the judges decided to concentrate on two of the clearest indicators of a successful innovation process, which are: how well the new product is combined with the company's existing business, and secondly, how-well the innovation methods are recorded and understood. Small firms naturally tend todo well in the first category since they have fewer layers of management and thus much shorter communication lines. But they seem to put less emphasis on creating formal development methods which would be repeatable in future innovations. Large firms, on the other hand, have difficulty integrating the new development within their existing business for reasons of scale. But they tend to succeed in achieving well-documented and repeatable development methods. This is because larger companies, with their clear emphasis on training, fixed management structure and administrative systems, require more formal, daily record-keeping from their staff.So what were the key questions the judges had in mind when assessing the finalists? One of the most important areas concerned how thoroughly a company checks what is happening in other fields in order to incorporate new ideas into the development process. Many of the finalists impressed in the area. Xatura, for example, had demonstrated genuine energy in searching for new ways of producing their range of specialitv breads. They had looked at styles of home cooking in different countries, as well as the possibility of exploiting new production technologies in order to achieve equally good results but on a high-volume production line.What then occupied much of the judges' thoughts was the quality of the links which the development team established with senior management, suppliers, the market and manufacturing. The best examples of the first category were found in small firms, where the individual entrepreneur at the top was clearly driving the innovation forwardLinks with suppliers were also seen as an important factor, but not all supplier experiences were positive. Occasionally serious problems had to be solved where suppliers were working hard to meet specifications, but the companies that the suppliers were using to adapt their machinery were not so efficient. This, led to disappointing faults or fluctuations in quality.But in conclusion the awards demonstrate that innovation isn't just for high-tech internet companies. You can also be successful in mature markets with determination and skill.[pause]Now listen to the recording again.[pause]That is the end of Part Three. You now have ten minutes to transfer your answers to your Answer Sheet.Note: Teacher, stop the recording here and time ten minutes. Remind students when there is one minute remaining.[pause]That is the end of the test.Test 2ReadingPart 1I. B 2 C 3 A 4 D 5 D 6 B 7 CPart 28 C 9 B 10 E 11 A 12 DPart 313 D 14 C 15 A 16 A 17 C 18.BPart 419.D 20 D 21 A 22 C 23 A 24 C 25 B 26 A27 A 28 D 29 C 30 A 31 C 32 D 33 BPart 534 THAT 35 CORRECT 36 ONLY 37 SO 38 CORRECT 39 THE 40 HOW 41 CORRECT 42 OUT 43 CORRECT 44 WILL 45 BETest 2 WritingPart 1To: All StaffFrom: Managing DirectorDate: 7 DecemberSubject: Staff rewardI would like to thank you for the contribution in increasing the company's profit. The profit increased due to very hard work and long working hours. Each of the staff will receive an envelope with a reward on Tuesday. The reward is a trip to Hawaii, and I hope that this will be the perfect reward. Enjoy!Thank youPart 2Introduction.The purpose of this report is to assess and recomend a taxi firm that will become our regular transporter. We will need them especially during next year trade fair and conferences. There are two firms to assess.Findings:As regards to Telecars we have a good references on them. It is very experienced traditional firm and is also very reliable. They provide 24-hours service that is useful during night meetings and negotiations. StreetlightCabs is brand new company and there are no references on them. But they provide long distance routes which we usevery often and they are also cheaper. On the other hand they don't have web page and so internet booking isn't available.Conclusion:I recommend to choose Telecars because of their reliability, long tradition and well trained staff.ListeningPart 11TAKING MINUTES213(TH) OCTOBER3CERTIFICATE4CUSTOMER SERVICE5WORLDNET/WORLD NET6OUTSIDE LINES7TRANSFER CALLS8(THE) EQUIPMENT9.TRADE FAIR10AFTER LUNCH11REVISED BUDGETS12HEAD OFFICEPart 213 H 14 E 15 F 16 A 17 D 18 G19 E 20 C 21 B 22 HPart323 C 24 A 25 A 26 C 27 A 28 C 29 B 30 BTapescriptListening Test 2This is the Business English Certificate Vantage 2, Listening Test 2.Part One. Questions 1 to 12.You will hear three telephone conversations or messages.Write one or two words or a number in the numbered spaces on the notes or forms below.After you have listened once, replay each recording.Conversation One. Questions 1 to 4.Look at the form below.You will hear a woman calling about training courses.You have 15 seconds to read through the form. [pause]Now listen, and fill in the spaces.Man: Good morning, Oakleaf Business Training. How can I help you?Woman: Hello, my name's Enid Stevens, of Appleyard Smith. I've booked two one-day courses, but now I need to change one of them.Man: Let me get your details up on the screen. Right, you've booked Report Writingnext month . . .Woman: Yes, that one's OK. It's Taking Minutes that I can't manage, on the eighth of July. Do you know when it's running again?Man: Let me see. Not until the eighteenth of September, I'm afraid.Woman: That sounds fine. Oh, I think I'll be abroad then.Man: Then there's the first and the thirteenth of October.Woman: I'd like the later date, please.Man: Fine, I'll change your booking.Woman: Another thing; it says in your brochure, everyone attending a course getsa certificate, but I haven't received one from a course I took last January. Man: I'm sorry about that. Which course was it?Woman: Something to do with dealing with the public . . . ?Man: That must have been Customer Service.Woman: Sounds familiar.Man: OK, I'll put it in the post today.Woman: Thank you very much. Goodbye.Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Two. Questions 5 to 8.Look at the note below.You will hear a woman ringing about problems with a new telephone system.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Hello, Swinburn Telecoms.Woman: I'd like to speak to Tony Wilson, please.Man: I'm afraid Tony isn't available. Can I take a message?Woman: Yes please. I'm Sheila Dallas, from Worldnet.Man: Right.Woman: I'm ringing about the telephone system your firm installed here yesterday.We're not happy with it.Man: Oh dear. What seems to be the problem?Woman: First of all, your engineer said that with the number of extensions we've got, six outside lines would be enough, but we asked for eight, and anyway you've charged us for the larger system.Man: Right, we'll look into that.Woman: Then, whenever we try to transfer calls from one extension to another we lose them. We're following the instructions, but it just doesn't work.Man: I see.Woman: And finally, could you ask Tony to check the invoice, please? He promised us a discount on installation, which is shown, and one on the equipment, but that isn't there.Man: Right. I'm sorry about all that. I'll get Tony to contact you as soon as he's free.Woman: Thank you. Goodbye. Man: Goodbye.[pause]Now listen to the recording again.[pause]Conversation Three. Questions 9 to 12.Look at the note below.You will hear a woman calling about the arrangements for a meeting.You have 15 seconds to read through the note.[pause]Now listen, and fill in the spaces.Man: Good morning. Marketing Department. Peter Menzies speaking.Woman: Hello. Could I speak to John Fitzgerald, please?Man: I'm afraid he's not in the office at the moment.Woman: Well, this is Elizabeth Parnell calling. I wanted to talk to John about the meeting next week. You see, I only get back on Tuesday night from a trade fair in the States.Man: So, would you like me to give him a message?Woman: Yes, could you ask him if we can postpone Wednesday's meeting? Till after lunch. That would be easier. It was originally going to be at ten a.m. Man: OK. I'll ask him to change it. I'll get back to you with a time.Woman: Thanks. And could you also ask him to add another item for discussion at the meeting? I thought we were going to talk about the revised budgets - but I can't see this on the agenda.Man: OK. I'd better ask him to call you . . .Woman: Yes, please. I'm at Head Office at the moment. Can he phone me here today - I won't be back at my own desk until tomorrow afternoon.Man: Right, I'll give him the message.Woman: Thanks.Man: Bye.Woman: Goodbye.[pause]Now listen to the recording again.[pause]That is the end of Part One. You now have 20 seconds to check your answers. [pause]Part Two. Questions 13 to 22.Section One. Questions 13 to 17.You will hear five short recordings. Five people are talking about different business books they have read.for each recording, decide which book the speaker is talking about.Write one letter (A-Hi next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause]Note listen, and decide winch book each speaker is talking about.[pause] ThirteenWoman: Yes, it was interesting . . . some of it was rather obvious, of course, like dressing smartly, making sure you arrive on time, that sort of thing . . . but there was also quite a lot I'd never really considered . . . like ways to interpret what the advertisement is really asking for, reading between the lines . . . and a section which lists some of the harder questions they tend to ask you, with effective answers you can give[pause] FourteenMan: Invaluable, I'd say . . . certainly helps prevent you making some of the more embarrassing mistakes. It gives you a kind of timescale to follow through. For example, they stress that you need to get publicity up and running a good six months before you want to stage the event. And get your main speakers booked earlier than that. They say you must make sure you've got a good assistant to support you, check the details.[pause] FifteenWoman: Actually, although it was a bit long, it was definitely useful. The trouble often is, when the management take on new staff, they don't necessarily really know what skills or qualities are needed. I want someone who's more than justa secretary typing out letters every day . . . I'm looking for a right hand,someone to do everything . . . and this book spells out what that means . . .it's helped me to draw up a job description.[pause] SixteenMan: Well, I wish I'd read it years ago! That would have saved me from some of my worst inefficiencies. I'd recommend it to anyone. It shows you how to producea perfect schedule for getting through your workload . . . Once you've gotyourself organised, made lists of tasks and priorities, you can make best use of each and every day . . . otherwise you're just constantly confusing your PA with endless requests, all terribly urgent . . .[pause] SeventeenWoman: Certainly, a lot of the book was very specialised . . . but it did give me an idea of how7 the agencies do the job. Of course, they're the people with the creative ideas, the expertise, so I'm happy to trust the image development work to them . . . but I read the book so I could talk to them on equal terms about what we're trying to do, and how it fits in with our overall business strategy.[pause]Now listen to the recordings again.[pause]Section Two. Questions 18 to 22.You will hear another five recordings, five people are talking about why they decided to use a particular company to supply their officeequipment.for each recording, decide what reason each person gives.Write one letter (A-H) next to the number of the recording.Do not use any letter more than once.After you have listened once, replay the recordings.You have 15 seconds to read the list A-H.[pause].Vow listen, arid decide what reason each person gives.[pause] EighteenMan: We were having problems with the company we normally use so we looked at a number of other companies and decided to give this one a try. They're just new in the business and we were impressed as they promised they would deliver the goods we wanted within two days and they did. We had to pay more than we would have liked but the results were worth it. Since then, I've told a lot of other people about them.[pause] NineteenWoman: Apparently they're an established company in Scotland with an excellent reputation, but I didn't know that at the time. I found them through the internet.I was just browsing through the list of suppliers one day and I noticed their name. I looked them up and found that they had this fantastic discount available that particular month. We ordered various things and the quality was so good we've continued using them.[pause] TwentyMan: We like to try out different suppliers to make sure we're always getting the best deal. This particular company was running a big publicity campaign. I'd seen the ads on TV and they really put me off. I just couldn't see theappeal. But then someone I met at a training day told me we should use them.His company had used their service for years with no complaints so we followed his advice.[pause] Twenty-oneWoman: We'd looked round the market to find the cheapest deal possible but to be honest there wasn't much to choose, in terms of cost, between any of the local suppliers. However, we had a visit from a sales representative from one company and we asked him to make up some complimentary printed letterheads for us. They were exactly what we wanted so that was the deciding factor. I think that personal touch gives a company far better results than advertising ever can. [pause] Twenty-twoMan: Obviously there are many different factors to consider when you choose a new supplier. We always used a local company because they were relatively near and we could even pick things up ourselves if necessary. But unfortunately they just became too expensive. Now that express delivery services are widely available, distance is no longer a consideration and we've been able to choose someone who can give us the best package for the lowest cost.[pause]Now listen to the recordings again.[pause]That is the end of Part Two.[pause]Part Three. Questions 23 to 30.。

第二辑T1P1这篇文章讲的是培训（coaching）的作用。

培训对一个公司的发展和员工的成长都是至关重要的。

文章的内容比较泛，但是题目的答案比较明显。

第一题，教练和员工之间的接触不能解决工作中的所有困难。

答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。

但是实践中达不到这样。

Fall short of是关键词。

第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。

答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。

这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。

第三题，教练鼓励员工将所学应用到日常的工作中。

答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。

这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught 也就是formally learnt knowledge。

Text 1Reading 1 hourPART ONEQuestions 1 – 8●Look at the statements below and at the five reports about companies on the opposite pagefrom an article giving advice to self-employed consultants about negotiating fees for their services.●Which book (A, B, C,D or E) dose each statement 1 –8 refer to ?●For each statement ! – 8, make one letter (A, B, C,D or E) on your Answer Sheet .●You will need to use some of these letters more than once .1.This company has been involved in diversifying its business act6ivities.2.Although this company is doing well, it has a number of internal difficulties to deal with3.This company has reduced the profits it makes on individual items4.One statistic is a less accurate guide to this company’s performance than another5.The conditions which have helped this company are likely to be less favourable in the future6.This company’s share price has been extremely volatile over the last twelve months7.This company is likely to be the subject of a takeover bid in the near future8.This company’s performance exemplifies a widely held beliefAChemical CompanyMasterson’s interim pre-tax profits growth of 20% was somewhat inflated as a result of the income received from the disposal of several of the company’s subsidiaries. The underlying 8% rise in operating profits is a more realistic gauge of the company’s true progress. However, Masterson’s impending merger with Bentley and Knight and its appointment of a new chief executive should mean that the company will be able to sustain growth for the foreseeable fut5ure. The share price has varied little during the course of the year and now stands at ￡6.75BHotel GroupDuring the past year the Bowden Hotel Group has acquired 77 new properties, thus doublingin size . last week the group reported pre-tax profits of ￡88 million in the first six months of the year, ahead of expectations and helped by a strong performance from its London-based hotels and newly expanded US business. However. There is still some way to go. Integration of the new acquisitions is still not complete and, while the share price has risen recently, major problems with integration have yet to be solved.CHigh-tech CompanyThis time last year a share in Usertech was worth just over ￡1. six months ago it was worth ￡40. today it is priced at under ￡8 . if proof were need, here is an illustration of how much of a lottery the technology market can be. But some technology companies are fighting back and Usertech is one of them . What has renewed excitement in the company is the opening of its new American offices in Dallas and its ambitious plans to expand its user base in both North and Latin America.DBuilding CompanyRenton’s share price has risen gradually over the past year from ￡2.4 to ￡3.8 . The company has been successful in choosing prime location for its buildings and has benefited from the buoyant demand for housing. Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company’s decision to move into building supermarkets. Work has already begun on two sites in London, and the company is expected to sign a contract within the next month for building four large supermarkets in Scotland.EPottery ManufacturerMilton Dishes has been through a shake-up over the past year. The group, which has been cutting margins and improving marketing, may post a small profit this year. The many members of the Milton family, who between them own 58 per cent of the business, have been watching the share price rise steadily and several are looking to sell. Trade rival Ruskin has bought up just over 17 percent of the shares and could well be spurred into further action by the signs of a recovery at the firm.PART TWOQuestions9– 14●Read the text about career-planning services.●Choose the best sentence from the opposite page to fill each of the gaps .●For each gap 9– 14, mark one letter (A-H) on your Answer Sheet .●Do not use any letter more than once .●There is an example at the beginning .(0)●Your Career Path Can Lead You AnywhereWe used to be advised to plan our careers. We were told to make a plan during the later stages of our education and continue with it through our working lives.(0)_____ some people still see careers in this way. However, to pursue a single option for life has always been unrealistic.Planning for a single career assumes that we set out with a full understanding of our likes and dislikes and the employment opportunities open to us. (9)____ For most people this degree of certainty about the future does not exist.Our initial choice of career path and employer is often based on inadequate knowledge and false perceptions. But with age and experience, we develop new interests and aptitudes and our priorities alter. The structure of the employment market and, indeed of employment itself, is subject to change as both new technologies and new work systems are introduced (10) _____ We must face the uncertainties of a portfolio career.It is clear from the recent past that we cannot foresee the changes which will affect our working lives. The pace of change is accelerating , as a result of which traditional career plans will be of very limited use. (11)_____ They will need updating to reflect changes in our own interests as well as in the external work environment. Flexible workers already account for about half the workforce. (12)______ We are likely to face periods as contract workers, self-employed freelances, consultants, temps or part-timers.Many employers encourage staff to write a personal development development (PDP) (13) Although some people use it only to review the skills needed for their job, a PDP could be the nucleus of wider career plan –setting out alternative long-term learning needs and a plan of self-development.A report issued by the Institute of Employment Studies advises people to enhance their employability by moving from traditional technical skills towards the attainment of a range of transferable skills. (14) Instead, special schemes should be established to encourage people to examine their effectiveness and to consider a wider range of needs.A This dual effect means that the relationship between employers and workers has evolved to such and extent that we can no longer expect a long-term relationship with one employer.B. It carries an implicit assumption that we ourselves, and the jobs we enter, will change little during our working lives.C. This growth suggests that a career plan should not be expressed only in terms of full-time employment but should make provision for the possibility of becoming one of the.D this is a summary of one’s personal learning needs and an action plan to meet them.E Consequently, they must now accommodate a number of objectives and enable us to prepare for each on a contingency basis.F However, it warns that employers often identify training needs through formal appraisals, which take too narrow a view of development.G . Such a freelance of consultant would be constantly in demand.H We were expected to work towards that one clear goal and to consider a career change as a bad thing.PART THREEQuestions 15– 20Read the following article on negotiating techniques and the question on the opposite page . For each question 15 – 20 , mark one letter (A, B, C or D ) on your Answer Sheet for the answer you choose.The Negotiating Table:You can negotiate virtually anything. Projects, resources, expectations and deadlines are all outcomes of negotiation. Some people negotiate deals for a living. Dr Herb Cohen is one of these professional talkers, called in by companies to negotiate on their behalf . He approaches the art of negotiation as a game because, as he is usually negotiating for somebody else, he says this helps him drain the emotional content from his conversation. He is working in a competitive field and needs to avoid being too adversarial. Whether he succeeds or not, it is important to him to make a good impression so that people will recommend him.The starting point for any deal, he believes, is to identify exactly what you want from each other. More often than not, one party will be trying to persuade the other round to their point of view. Negotiation requires two people at the end saying ‘yes”. This can be a problem because one of them usually begins by saying “no”. However, although this can make talks more difficult, this is often just a starting point in the negotiation game. Top management may well reject the idea initially because it is the safer option but they would not be there if they were not interested.It is a misconception that skilled negotiators are smooth operators in smart suits. Dr Cohen says that one of his strategies is to dress down so that the other side can relate to you. Pitch your look to suit your customer. You do not need to make them feel better than you but, For example, dressing in a style that is not overtly expensive or successful will make you more approachable. People will generally feel more comfortable with somebody who appears to be like them rather than superior to them. They may not like you but they will feel they can trust you.Dr Cohen suggests that the best way to sell your proposal is by getting into the world of the other side. Ask questions rather than give answers and take an interest in what the other person is saying, even if you think what they are saying is silly. You do not need to become their best friends but being too clever will alienate them. A lot of deals are made on impressions. Do not rush what you are saying---put a few hesitations in , do not try to blind them with your verbal dexterity. Also, you should repeat back to them what they have said to show you take them seriously.Inevitably some deals will not succeed. Generally the longer the negotiations go on, the better chance they have because people do not want to think their investment and energies have gone to waste. However , joint venture can mean joint risk and sometimes , if this becomes too great , neither party may be prepared to see the deal through . More common is a corporate culture clash between companies, which can put paid to any deal. Even having agreed a deal, things may not be tied up quickly because when the lawyers get involved, everything gets slowed down as they argue about small details.De Cohen thinks that children are the masters of negotiation. Their goals are totally selfish. They understand the decision-making process within families perfectly. If Mum refuses their request , they will troop along to Dad and pressure him. If al else fails, they will try thegrandparents, using some emotional blackmail. They can also be very single-minded and have an inexhaustible supply of energy for the cause they are pursuing. So there are lesson to be learned from watching and listening to children.15 Dr Cohen treats negotiation as a game in order toA put people at easeB remain detachedC be competitiveD impress rivals16 Many people say “no” to a suggestion in the beginning toA convince the other party of their point of viewB show they are not really interestedC indicate they wish to take the easy optionD protect their company’s situation17 Dr Cohen says that when you are trying to negotiate you shouldA adapt your style to the people you are talking toB make the other side feel superior to youC dress in a way to make you feel comfortable.D try to make the other side like you18 According to Dr Cohen, understanding the other person will help you toA gain their friendshipB speed up the negotiationsC plan your next move.D convince them of your point of view19 Deals sometimes fail becauseA negotiations have gone on too longB the companies operate in different waysC one party risks more than the other.D the lawyers work too slowly20 Dr Cohen mentions children’s negotiation techniques to show that you shouldA be prepared to try every routeB try not to make people feel guiltyC be careful not to exhaust yourselfD control the decision-making process.PART FOURQuestions 21 -30●Read the article below about the methods some companies are now using for recruitment.●Choose the correct word to fill each gap from (A, B, C or D) on the opposite page.●For each question 21-30,mark one letter (A, B, C or D) on your Answer Sheet.●There is an example at the beginning, (0)The Scientific Approach to RecruitmentWhen it (0) to selecting candidates through interview, more often than not the decision is made within the first five minutes of a meeting. Yet employers like to (21) themselves that they are being exceptionally thorough in their selection processes. In today’s competitive market place, the (22) of staff in many organizations is fundamental to the company’s success and, as a result , recruiters use all means at their disposal to (23) the best in the field.One method in particular that has (24) in popularity is testing , either psychometric testing, which attempts to define psychological characteristics , or abilit y￡aptitude testing (25) an organization with an extra way of establishing a candidate’s suitability for a role. It (26) companies to add value by identifying key elements of a position and then testing candidates to ascertain their ability against those identified elements.The employment of psychometric or ability testing as one (27) of the recruitment process may have some merit, but in reality there is no real (28), scientific or otherwise, of the potential future performance of any individual. The answer to this problem is experience in interview techniques and strong definition of the elements of each position to be (29) as the whole recruitment process is based on few real certainties, the instinctive decisions that many employers make, based on a CT and the first five minutes of a meeting, are probably no less valid than any21.A suggest B convince C advise D believe22.A worth B credit C quality D distinction23.A secure B relies C attain D achieve24.A lifted B enlarged C expanded D risen25.A provides B offers C contributes D gives26.A lets B enables C agrees D admits27. A portion B member C share D component28. A extent B size C amount D measure29.A occupied B met C filled D appointed30 A business B topic C point D affairQuestions 31 -40PART FIVEQuestions31-40●Read the article below about a very expensive new perfume. .●For each question 31-40, write one word in CAPITAL LETTERS on your Answer Sheet . There is an example at the beginning, (0)Sweet smell of excess-for just ￡47.874 a bottleThe marketing says it is the “ ultimate symbol of indulgence and truly impeccable taste”. A new scent, named V1, has (0) launched for Christmas-retailing at just ￡47.874 . The makers areproudly promoting it (31) ,the “ world’s most expensive perfume” and are confident of selling the limited edition of 173 bottles-(32) it should be exactly 173 bottles is not made clear in the publicity for the product.Although carefully priced at just under the ￡50.000 mark, this perfume is clearly (33) something for anyone who considers ￡30 too much to pay for a bottle of eau-de-toilette. Those (34) are potential customers will certainly be reassured to learn that a case covered in rubies and diamonds is included free (35) charge. Purchasers are assured of further savings, with unlimited scent refills guaranteed indefinitely- at no extra cost.The fragrance is the idea of Arfaq Hussain, a 27-year-old clothes designer who first made a name (36) himself with an air-conditioned jacket he was asked to make by the singer Michael Jackson (37) far, Mr Jackson is the only person to (38) placed an order- he wants two, according to Mr Hussain.Mr Hussain is unconcerned at having no previous experience of perfumery . “It’s so (39) more than a perfume ---- it’s a piece of jewellery, too. ““ explained Mr Hussain. He attempted to describe the ￡47.874 sensation . “ it is delicate , fragrant and quite unique. When you open the lid, it takes you totally away . It’s just (40) being surrounded by thousands of wild flowers and roses.PART SIXQuestions41 - 52●Read the text below about team-based pay●In most of the lines 41 - 52 there is one extra word. It is either grammatically incorrect ofdoes not fit in with the sense of the text. Some lines, however,are correct .●If a line is correct, write CORRECT on your Answer Sheet.●If there is an extra word in the line ,write the extra word in CAPITAL LETTERS on yourAnswer Sheet .●The exercise begins with two examples, (0) and (00) .Team-Based Pay0 Team-based pay schemes that have been catching the eye of modern employers.00 Supporters say that they encourage group endeavour and improve 41 organizational performance. But salespeople, typically the most self-motivated42 of workers, they have traditionally been rewarded according to individual43 performance. So are team-based schemes suitable ? The key issue is44 whether team-based pay is more being in line with the organization’s objectives45 than pay which based on individual achievement. Introducing a team pay46 scheme can be complex. The biggest problem is for defining the team in the first47 place. Another is that team pay schemes won’t work if the actionsOf one48 individual make no impact on those of another. You should need a true team.49 like a football team. Where all the members are interdependent. When sales staff50 can be less receptive to team pay schemes because personal motivation can51 be an important boost to performance What they need is their encouragement52 to perceive that the wider term of the company overall : production, administration and dispatch all affect each other.Writing 1 hour 10 minutesPart oneQuestion 1●The graphs below show the performance of a European country’s manufacturing and agriculturalSectors in terms of exports and imports between 1991 and 2001.●Using the information from the graphs, write a short report describing the general movements in exports, imports and the resulting balance of trade●Write 120-140 wordsPart two:Write an answer to ONE of the questions 2-4 in this part. Write your answer in 200-250 words. Question 2:●The Managing Director of your company or organization has announced that reports on performance are to be produced by all departments. Your Hear of Department has asked you to produce the report about your department for the Managing Director.●Write the report for the Managing Director, explaining:A What aspects of your department function most effectivelyB Which aspect is most in need of improvementC How this improvement could be achievedQuestion 3●You work for an employment agency. The following is part of a letter you have received from a customer:The temporary administrative assistant you sent us was totally unacceptable. I certainly will not be using your agency again when I need temporary staff.●Write a letter to the customer:A apologising for having sent the unsatisfactory temporary workerB giving reasons for what happenedC explaining why what happened was exceptionalD offering some sort of compensation to the customerQuestion 4●Your Managing Director has decided that the company’s website should be improved and has asked you to consider ways of going about this.●Write a proposal for the Managing Director:A Sunmarising the strengths and weaknesses the current websiteB suggesting new services and information to be provided through the websiteC explaining the benefits the improvements would bring.ListeningPart one:Question 1-12●You will hear a consultant giving a talk to a group of UK business people about exporting to the United Arab Emirates (UAE)●As you listen, for questions 1-12. complete the notes, using up to three words or a number. ●.After you have listened once, replay the recording.The business Master ClassArrangements for participants1 The event will take place over2 Seminar organized by3 The title of the last session will be4 To use the New City Hotel car park, delegates must obtain aDr Sangalli5 Dr Sangalli has advised many6 The name of his consultancy is7 He is the author of8 In Europe, he is the best-knownThe Business Master Class9 to become more10 to establish newTwo outcomes of session:11 design your own12 take away documents containing actualPart twoQuestions 13-22●You will here five different business people talking about trips they have recently been on.1314151617A to supervise staff trainingB to hold job interviewsC to introduce new policyD to visit possible new premisesE to observe working practicesF to meet a new managerG to sign a new contractH to deal with a complaintTask two-problem●For question 18-22, match the extracts with the problem, listed A –H●For each extract, choose the problem described●write one letter (A-H) next to the number of the extract1819202122A I forgot a documentB My hotel was noisyC I was late for meeting.D I didn’t understand some figures.E The service at my hotel was bad.F I had some wrong informationG I didn’t have an interpreter.H I experienced computer problems.PART THREEQuestion 23-30.●You will hear part of a conversation between a management consultant and the Human Resources manager of Jenkins, a company which manufactures children’s clothing.23 What is said about the ownership of Jenkins?A the founder has sold the company to someone else.B Jenkins has merged with another companyC There has been no change of ownership.24 What does the Human Resources manager see as the main external threat to Jenkins?A Their retailers are becoming less willing to pay their prices.B Consumers are buying more top-of-the-range children’s clothes.C More and more companies are producing children’s clothes.25 The Human Resources manager sees the company’s main strength as the fact thatA It has several long-term contractsB it makes products of high qualityC its distribution system is efficient26 The Human Resources manager believes that Jenkins’ main weakness at present is thatA the machinery is inadequate for current requirementsB the management style is out of line with modern demandsC the relation between management and workers are poor.27 According to the Human Resources manager, why do many machinists choose to leave?A They think that they can get better paid work elsewhere.B They feel that too much is expected of themC They lack confidence in the company’ future28 When working to produce a batch of clothesA each team is responsible for a particular operationB each member of the team produces a complete itemC each person carries out one part of the production process29. What change has been made to range of goods?A A smaller number of items is producedB Each item is now made in smaller quantities.C Fewer new styles are introduced each year.30 What is said about the machinists?A More of their work is falling below the required standard.B Some of them are earning less than they used to.C They have to spend longer learning to operate new machines.That is the end of the Listening test. You now have ten minutes to transfer your answersSpeaking 16 minutesPart one:In this part, the interlocutor asks question on a number of work-related and non-work related subjects to each candidate in turn. You have to give information about yourself and express personal opinions.Part twoThe candidate chooses one topic and speaks about it for approximately one minute. One minute’s preparation time is allowed.A Customer relations: the importance of making customers feel valuedB company growth : the importance to a company of controlling expansionC Marketing: how to ensure that agents maintain a high level of effectiveness when representing a companyPart Three:In this part of the test, candidates are given a topic to discuss and are allowed 30 seconds to look at the prompt card, before talking together for about three minutes.Afterwards, the examiner asks more questions related to the topic.For two candidatesStaff Suggestion SchemeYour company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme.Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated.For three candidatesStaff suggestion scheme:You company is planning to introduce a suggestion scheme and to encourage members of staff at all levels to contribute ideas. You have been asked to consider ways of setting up the scheme. Discuss, and decide together:●How to set up the scheme so that all staff feel they can contribute●How suggestions from members of staff could be evaluated●What kinds of rewards would be suitable for suggestions made.Follow-on questions ：●Which kinds of companies can benefit most from suggestion schemes?(why?)●What other methods can companies use to generate ideas for improvements?●What other ways are there of increasing staff involvement in a company?●In what ways can companies obtain suggestion or comments from customers?●How important are new ideas for companies in maintaining competitiveness? Why?。

做BEC的阅读，可以先看看说明的第一句话，了解这篇文章总的讲的是什么：Look at the statements below and at the five reports about companies on the opposite page。

有关5个公司的报告，介绍了这些公司的股价以及并购等一些发展策略。

很概略，而且抢眼一看，内容都是大同小异，要在这些散而简要的信息中迅速准确的寻找答案，就需要对一些关键词格外敏感，好比表示程度（多和少，大和小）的形容词，还有类似increase和reduce之类的动词。

这种敏锐捕捉答案的能力，只能在不断做题不断总结中积累。

第一题，说这个公司涉及到多样化它的商业活动。

Diversify是关键词，原文中不一定要出现一个类似的动词，但是在意思理解上一定要严格从这个方向上找。

多样化，就是不把鸡蛋放在一个篮子里。

答案在D段，相当的隐晦：Whilst this demand is expected to slow down somewhat during the next year, investors are encouraged by the company‟s decision to move into building supermarkets。

这方面的需求（指housing）预计要减少，投资者被公司进军超市建筑市场的决定所鼓舞。

也就是说，这个建筑公司原本是做housing 的，在housing的需求下降时，转而开拓了supermarkets的市场。

综合起来，就是diversify。

第二题，说虽然这个公司做的很好，但还是面临很多困难。

这个好把握，所对应的公司一定是讲了一堆成绩后，来一个BUT或者是HOWEVER，说明问题。

答案是B段，关键句子是：However,there is still some way to go.整个B段的逻辑就是，前面一堆成绩，然后以这个however引导的句子为转折句，承上启下，后面说明面对的问题，最后一句也很明显：major problems with integration have yet to be solved.第三题，说公司减少了他们在单个物件上的利润。

1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain area CoachingACoaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations. Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.CThe coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship. In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this. However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.这篇文章讲的是培训(coachi ng)的作用。

1 the con tact betwee n coach and employee not solvi ng all difficulties at work2 the discussi on of how certa in situati ons could be better han dled if they occur aga in3 a coach encouraging an employee to apply what has been taught to routine work situati ons4 coach ing providi ng new in terest to in dividuals who are un happy in their curre nt positi ons5 coach ing providi ng a supportive environment to discuss performa nee6 employees being asked to an alyse themselves and practise greater self-aware ness7 coach ing en abli ng a compa ny to resp ond rapidly to a lack of expertise in a certa in area Coachi ngACoaching involves two or more people sitting down together to talk through issues that have comeup rece ntly at work, and an alys ing how they were man aged and how they might be dealtwithmore effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experienee of the coach is used to advise and guide the in dividual being coached. It also allows successes and failures to be evaluated in a non-threate ning atmosphere.BCoachi ng means in flue ncing the lear ner's pers onal developme nt, for example his or her con fide neeand ambiti on .It can take place any time duri ng an in dividual's career. Coach ing is inten dedtoassist in dividuals to function more effectively, and it is a powerful lear ning model. It begi nswhereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and man ageme nt situati ons. In dividuals being coached are in a dema nding situati onwiththeir coach, which requires them to consider their own behaviour and question their reas ons for doing thin gs.CThe coach professi on ally assists the career developme nt of ano ther in dividual, outside theno rmalman ager/subord in ate relati on ship. In theory, the coach ing relati on ship should providean swers toevery problem, but in practice it falls short of this. However, it can provide a space for discussi on and feedback on topics such as people man ageme nt and skills, behaviour patter ns,con fide nce-buildi ng and time man ageme nt. Through coach ing, an orga ni sati on can meetskillsshortages, discuss targets and indicate how employees should deal with challenging situati ons, all at short no tice.DEffective coaches are usually those who get satisfact ion from the success of others and whogivetime to the coaching role. Giving people coaching responsibilities can support their developme nt,either by en couragi ng man ageme nt pote ntial through small-scale on e-to-one assig nmen ts,or byprovidi ng added job satisfacti on to man agers who feel they are stuck in their prese nt jobs. A coach is also a con fide ntial adviser, accustomed to develop ing positive and effective approachestocomplex man ageme nt, orga ni sati onal and cha nge problems.这篇文章讲的是培训(coaching )的作用。

第二辑T1P1这篇文章讲的是培训（coaching）的作用。

培训对一个公司的发展和员工的成长都是至关重要的。

文章的内容比较泛，但是题目的答案比较明显。

第一题，教练和员工之间的接触不能解决工作中的所有困难。

答案是C段的这么一句：In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.理论上，培训可以提供所有问题的答案。

但是实践中达不到这样。

Fall short of是关键词。

第二题，讨论某些情况如果再度出现的话怎么样可以处理的更好。

答案是A段的这么一句：analysing how they were managed and how they might be dealt with more effectively on subsequent occasions.分析应该如何进行处理并且在接下来的情况下怎样可以处理的更有效。

这里的dealt with more effectively对应于题干中的better handled，on subsequent occasions.也就是occur again。

第三题，教练鼓励员工将所学应用到日常的工作中。

答案是B段的这么一句：helps individuals to use formally learnt knowledge in day-to-day work and management situations.帮助个人将学到的正式知识用在日常工作和管理情况下。

这里的day-to-day work and management situations就是题干中的routine work situations，what has been taught 也就是formally learnt knowledge。

1 the con tact betwee n coach and employee not solvi ng all difficulties at work2 the discussion of how certain situations could be better handled if they occuragai n3 a coach en couragi ng an employee to apply what has bee n taught to rout ine worksituati ons4 coach ing providi ng new in terest to in dividuals who are un happy in their curre ntpositi ons5 coach ing providi ng a supportive environment to discuss performa nee6 employees being asked to an alyse themselves and practise greater self-aware ness7 coach ing en abli ng a compa ny to resp ond rapidly to a lack of expertise in a certa inareaCoachi ngACoaching involves two or more people sitting down together to talk through issuesthat have comeup rece ntly at work, and an alys ing how they were man aged and how they might bedealt withmore effectively on subsequent occasions. Coaching thus transfers skills and in formatio n from oneperson to another in an on-the-job situation so that the work experienee of the coach is used toadvise and guide the in dividual being coached. It also allows successes and failures to be evaluated in a non-threate ning atmosphere.BCoachi ng means in flue ncing the learner's pers onal developme nt, for example his or her con fide neeand ambiti on .It can take place any time duri ng an in dividual's career. Coach ing is inten ded to assist individuals to function more effectively, and it is a powerful learning model. It begi ns where skills-based training en ds, and helps in dividuals to use formally lear nt kno wledge in day-to-day work and man ageme nt situati ons. In dividuals being coached are in a dema nding situati on withtheir coach, which requires them to consider their own behaviour and question their reas ons fordoing thin gs.CThe coach professi on ally assiststhe career developme nt of ano ther in dividual, outside the no rmalman ager/subord inrelati on ship. In theory, the coachi ng relati onship shouldprovide an swers to every problem, but in practice it falls short of this. However, it can provide a space for discussi onand feedback on topics such as people man ageme nt and skills, behaviour patter ns,con fide nce-buildi ng and time man ageme nt. Through coach ing, an orga ni sati on can meet skillsshortages, discuss targets and in dicate how employees should deal with challe nging situati ons, all at short no tice.DEffective coaches are usually those who get satisfact ion from the success of othersand who givetime to the coaching role. Giving people coaching responsibilities can support theirdevelopme nt,either by encouraging man ageme nt pote ntial through small-scale on e-to-one assig nmen ts, or byprovidi ng added job satisfact ion to man agers who feel they are stuck in their prese nt jobs. A coachis also a con fide ntial adviser, accustomed to develop ing positive and effective approaches tocomplex man ageme nt, orga ni sati onal and cha nge problems.这篇文章讲的是培训(coaching )的作用。

1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a pany to respond rapidly to a lack of expertise in a certain areaCoachingACoaching involves two or more people sitting down together to talk through issues that have eup recently at work, and analysing how they were managed and how they might be dealt withmore effectively on subsequent occasions. Coaching thus transfers skills and information from oneperson to another in an on-the-job situation so that the work experience of the coach is used toadvise and guide the individual being coached. It also allows successes and failures to beevaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidenceand ambition. It can take place any time during an individual's career. Coaching is intended toassist individuals to function more effectively, and it is a powerful learning model. It begins whereskills-based training ends, and helps individuals to use formally learnt knowledge in day-to-daywork and management situations. Individuals being coached are in a demanding situation withtheir coach, which requires them to consider their own behaviour and question their reasons fordoing things.CThe coach professionally assists the career development of another individual, outside the normalmanager/subordinate relationship. In theory, the coaching relationship should provide answers toevery problem, but in practice it falls short of this. However, it can provide aspace for discussionand feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management. Through coaching, an organisation can meet skillsshortages, discuss targets and indicate how employees should deal with challenging situations, allat short notice.DEffective coaches are usually those who get satisfaction from the success of others and who givetime to the coaching role. Giving people coaching responsibilities can support their development,either by encouraging management potential through small-scale one-to-one assignments, or byproviding added job satisfaction to managers who feel they are stuck in their present jobs. A coachis also a confidential adviser, accustomed to developing positive and effective approaches toplex management, organisational and change problems.这篇文章讲的是培训〔coaching〕的作用。

BEC中级第二辑阅读真题及答案详解1thecontactbetweencoachandemployeenotsolvingalldifficu l t i e s a t w o r k 2thediscussionofhowcertainsituationscouldbebetterhandle diftheyoccuragain3 acoachencouraginganemployeetoapplywhathasbeentaughttoro utineworksituations4coachingprovidingnewinteresttoindividualswhoareunhapp y intheircurrentpositions5coachingprovidingasupportiveenvironmenttodiscussperfor mance6employeesbeingaskedtoanalysethemselvesandpractisegre at erself-awareness7coachingenablingacompanytorespondrapidlytoalackofexp er tiseinacertainareaCoachingA Coachinginvolvestwoormorepeoplesittingdowntogethertotal kthroughissuesthathavecomeuprecentlyatwork,andanalysinghowtheyweremanagedandh owth eymightbedealtwithmoreeffectivelyonsubsequentoccasions.Coachingthustransf ersskillsandinformationfromonepersontoanotherinanon-the-jobsituationsothattheworkexpe rienceofthecoachisusedto adviseandguidetheindividualbeingcoached.Italsoallowssuc cessesandfailurestobeevaluatedinanon-threateningatmosphere.BCoachingmeansinfluencingthelearner'spersonaldevelopmen t ,forexamplehisorherconfidenceandambition.Itcantakeplaceanytimeduringanindividual'sca reer.Coachingisintendedto assistindividualstofunctionmoreeffectively,anditisapowe rfullearningmodel.Itbeginswhereskills-basedtrainingends,andhelpsindividualstouseformal lylearntknowledgeinday-to-day workandmanagementsituations.Individualsbeingcoachedarei nademandingsituationwiththeircoach,whichrequiresthemtoconsidertheirownbehaviour andquestiontheirreasonsfordoingthings.CThecoachprofessionallyassiststhecareerdevelopmentofanot herindividual,outsidethenormalmanager/subordinaterelationship.Intheory,thecoachingrel ationshipshouldprovideanswerstoeveryproblem,butinpracticeitfallsshortofthis.However,it canprovideaspacefordiscussion andfeedbackontopicssuchaspeoplemanagementandskills,beha viourpatterns,confidence-buildingandtimemanagement.Throughcoaching,an organisationcanmeetskillsshortages,discusstargetsandindicatehowemployeesshouldd e alwithchallengingsituations,allatshortnotice.D Effectivecoachesareusuallythosewhogetsatisfactionfromthesuccessofothersandwhogivetimetothecoachingrole.Givingpeoplecoachingresponsibilit iescansupporttheirdevelopment, eitherbyencouragingmanagementpotentialthroughsmall-scal eone-to-oneassignments,orby providingaddedjobsatisfactiontomanagerswhofeeltheyarest uckintheirpresentjobs.Acoachisalsoaconfidentialadviser,accustomedtodevelopingpositi veandeffectiveapproachestocomplexmanagement,organisationalandchangeproblems.这篇文章讲的是培训（coaching）的作用。