郑州财经技师学院
郑州市财经学校2013-2014 学年下学期《卓越英语2》期末试题
适用班级：10大（5—12）
班级_____ 座号_____ 姓名_____ 分数_____
一、T ranslate the words into English or Chinese. (1*10=10分)
1.陶醉于
2.创造历史
3.尽管
4.听说
5.谋生
6.delight in
7. a far cry from
8.make use of
9.at the risk of 10.think of….as
二、C hoose the best answer to complete each sentence.(1*10=10分)
1. Last week, I ______ until midnight every night.
A. work
B. worked
C. was working
D. have worked
2. The play ______ tour around the country.
A. shall
B. will
C. is going to
D. does
3. You can’t miss him. He _______ a dark green suit and a yellow tie waiting for you.
A. is wearing
B. will wear
C. wears
D. will be wearing
4. It’s eight o’clock, The students_______ an English class.
A. have
B. having
C. is having
D. are having
5.I hope that they______ the road by the time we come back.
A. will have repaired
B. would have repaired
C. have repaired
D. had repaired
6.The train ________ at 11:30.
A. going to arrive
B. will be arrive
C. is arriving
D. is going to
7. I ________ my breakfast when the morning post came.
A. had
B. had been having
C. have been having
D. was having
8.He said the book________ as soon as he finished it.
A. was returned
B. would be returned
C. is going to be returned
D. was being returned
9. The steel ________ .
A. feels cold
B. feels to be cold
C. is felt cold
D. is felt to be cold
10.I don’t like _______ in the public.
A. laughing at
B. being laughed
C. being laughed at
D. to be laughed
三、Fill in each blank with an appropriate form of the given verb in the
brackets.(2*10=20分)
1. A meeting of overseas representatives ______ (hold) twice a year.
2.The problem _______(discuss) for two years.
3.I will go to the post office. Do you have a letter to _______ (post)?
4.I ________ (be) to Shanghai for several times.
5.It’s been a long time since I (see) you last. How are you?.
6.I __________(learn) 900 English words by the time I was ten.
7.She________(talk) with her teacher in the teacher’s office now.
8.Tomorrow this moment, I _________(fly) to Japan.
9. A stitch in time_______ (save) nine.
10.He had hoped to catch the first train but he __________ (be) too late.
四、W ord building (1*15=15分)
1. A woman who works as a I ______does the same job as a waiter.
2. Your ______ is the person who teaches you.
3. The person who conducts an orchestra or choir is called the _______.
4. Someone who is visiting a person or place is a_______.
5.Since you like to cook food so much you can put yourself into______in the future.
6.Here is a spoon. You can only add a ________ of sugar into your milk.
7.He pushed against the rock with all his________ (strong).
8.He was a ________ (real) because he recognized and respected power.
9. We should go on working together in________ (partner).
10.He changed his mind under the ______ (press)from others.
11. He only accepted the primary education off and on in his ______ (child).
12. He was suddenly possessed with ______(lonely).
13. The poet is famous for his love_______.
14. They’re neighbors living in a wealthy _______ of New York.
15.You can’t bring your ______with you but your bag.
五、R eading Comprehension (2*15=30分)
(A)
I came to study in the United States a year ago .Yet I did not know the real American society until I was injured in a car accident because after the accident I had to see a doctor and go to court.
After the accident .my roommate called a doctor for me. I was very grateful and determined to repay him one day. But the next day, he asked me to pay him $200 for what he had done. I was astonished. He had good reason to charge me, he said. And if I wanted to collect money from the person who was responsible for my injury, I’d have to have a good lawyer. And only a good doctor can help me get a good lawyer .Now that he had helped me find a good doctor, it was only fair that I should pay him.
But every day I went to see the doctor, I had to wait about 50 minutes. He would see two or three patients at the same time, and often stop treating one so as to see another. Yet he charged me $115 each time .The final examination report consisted of ten lines, and it cost me $215.
My lawyer was all smiles the first time we met. But after that he avoided seeing me at all. He knew very well the other party was responsible for the accident, yet he hardly did anything. He simply waited to collect his money. He was so irresponsible that I decided to dismiss him. And he made me pay him $770.
Now I had to act as my own lawyer. Due to my inexperience, I told the insurance company the date I was leaving America. Knowing that, they played for time…and I left without getting a cent.
1．The author’s roommate offered to help him because________.
A. he felt sorry for the author
B. he thought it was a chance to make some money
C. he knew the doctor was a very good one
D. he wanted the author to have a good lawyer
2．A good doctor is essential for the author to __________.
A. be properly treated
B. talk with the person responsible for the accident
C. recover before he leaves America
D. eventually get the responsible party to pay for his injury
3．The word“charge”in the third paragr aph means_________ .
A. be responsible
B. accuse
C. ask as a price
D. claim
4．Both the doctor and the lawyer in this passage are very__________.
A. friendly
B. selfish
C. professional
D. busy
5．What conclusion can you draw from the story?
A. Going to court is something very common in America.
B. One must be very careful while driving a car.
C. There are more bad sides in America than good sides.
D. Money is more important than other things in the US.
(B)
Norm Pethrick, a 36-year-old man in Australia’s northern city Darwin, was praised on Thursday for jumping onto a crocodile’s back to save his wife Wendy at Litchfield National Park, a popular tourist spot southwest of Darwin, a local newspaper reported.
Ms Pethrick was standing on a river bank Wednesday afternoon when the saltwater crocodile lunged (扑), locking its jaws on both her legs as it tried to drag her underwater.
Norm Pethrick, who with his wife had been collecting water, immediately went to help her. He jumped onto the back, poked (戳) the eyes of the crocodile and finally got his wife free.
Ms Pethrick was later taken to Royal Darwin Hospital for a medical treatment. The doctors said she was suffering eight puncture wounds (伤口) in her right leg, a puncture wound in her left leg and a serious cut to one of her fingers.
“This could have been a fatal and tragic situation,” said the general manager of Royal Darwin Hospital (RDH), Dr Len Notaras, according to a local report.
He said Ms Pethrick was saved by her husb and’s “quick and diligent actions”.
Dr Notaras also said she would remain in hospital for three to four days and have an operation to clean the wounds, which are easy to get infected because of bacteria (细菌) on the teeth of the crocodile.
6. This passage is most likely to be found in _____.
A. a travel guide
B. a newspaper
C. a textbook
D. a novel
7. The crocodile attacked Ms Pethrick when she was ______.
A. swimming in the river
B. standing on the river bank
C. watching the crocodile
D. fishing in the water
8. Which of the following statements is TRUE about Ms Pethrick?
A. Her eyes were badly poked.
B. She had eight wounds altogether.
C. One of her fingers also got hurt.
D. One of the crocodile’s teeth was found in her leg.
9. According to the passage, Norm Pethrick can be described as following EXCEPT ______.
A. brave
B. diligent
C. quick
D. humorous
10. Which of the following would be the best title for this passage?
A. The husband should save the wife
B. A man saves wife’s life from crocodile’s jaws
C. A crocodile is not so dangerous as people imagine
D. Human beings can beat crocodiles sometimes
(C)
Moscow,Russia(Space news)-"The computer is a better chess player,"insisted Viktor Prozorov,the loser." It seemed as if it were laughing after every good move.I know I should have beaten it for the sake of mankind(为人类着想），but I just couldn't win," he announced and shook his head sadly.
Prozorov's disappointment was shared by several grand masters who were present,some of whom were so upset that they shouted at the machine.Many chess players said that this meant the end of chess championships(锦标赛）around the world,since the fun had been taken out of the game.
The computer walked－or rather,rolled-away with 5,000 dollars in prize money and limited its remarks to a set of noises and light.
11.Which of the following best gives the main idea of this newspaper article?
A.5,000 dollars goes to a computer!
B.New invention a laughing computer!
C.World's best chess player beaten!
https://www.doczj.com/doc/8d6363555.html,puter defeats man in chess!
12.How did some of the grand masters feel about the chess game between Prozorov and the computer?
A.They thought that the game was no fun.
B.They thought that the game wasn't fair.
C.They agreed that Prozorov didn't play well.
D.They were unhappy that the computer had won.
13.What was it that Prozorov felt most bitter(懊恼)about?
A.That he didn't win the$5,000.
B.That he hadn't tried his best.
C.That he had lost to a machine.
D.That this was the end of the chess game.
14.After winning the game,the computer_____.
https://www.doczj.com/doc/8d6363555.html,ughed
B.walked away
C.made some remarks
D.gave out some lights and sounds
15.Many chess players felt that playing with a computer would_____.
A.make the game tougher
B.make the game less interesting
C.make man appear foolish
D.make man lose lots of
(D)
Do you love holidays but hate the increase weight that follows? You are not alone.
Holidays are happy days with pleasure and delicious foods. Many people, however, are worried about the weight that comes along with these delicious foods.
With proper planning, though, it is possible to control your weight. The idea is to enjoy the holidays but not to eat too much. You don't have to turn away from the foods that you enjoy. The following suggestions may be of some help to you.
Do not miss meals. Before yon leave home for a feast(宴会),have a small, low-fat snack(小吃). This may help to keep you from getting too excited before delicious foods. Begin with clear soup and fruit or vegetables. A large glass of water before you eat may help you feel full. Use a small plate; a large plate will encourage you to have more than enough.
Better not have high-fat foods. Dishes that look oily or creamy have much fat in them.
Choose lean meat(瘦肉).Fill your plate with salad and green vegetables.
If you have a sweet tooth, try mints (薄荷) and fruits. They don’t have fat content as cream and chocolate.
Don’t let exercise take a break during the holidays. A 20-minute walk after a meal can help burn off excess(过多的) calories.
16. Holidays are happy days with pleasure but they may ______
A. bring weight problems
B. bring you much trouble in your life
C. make you worried about your foods
D. make you hate delicious foods
17. In order to really enjoy your holidays without putting on weight, you'd better__
A. drink much water and have vegetables only
B. not eat the food in high fat
C. not accept invitations to feasts
D. turn away from delicious foods
18. According to the passage, ___ is a necessary part to stop you from putting on weight.
A. vegetables
B. water
C. calories of energy
D. physical exercise
19. Many people can't help putting on weight after the holidays because they _______ .
A. can't control themselves
B. go to too many feasts
C. enjoy delicious foods
D. can't help turning away from the foods
20. Excess calories can be found in your body in the form of___ .
A. energy
B. fat
C. food
D. something invisible (看不见)
六、Composition(15分)
以“My Chinese Dream”为题写一篇不少于100字的作文。
《卓越绩效评价准则》测试题一 第一部分:基础知识题(每题5分, 共60分) 一、单选题 1、《卓越绩效评价准则》中，“领导”所对应的经营结果评分项是（D）。 A、财务结果 B、资源结果 C、顾客与市场的结果 D、组织的治理和社会责任结果 ２、以下那一条不属于高层领导营造的经营环境的内容：（D）B A、创新 B、工作环境 C、学习 D、授权 3、主营业务收入和利润总额可看作（B ）结果的测量指标。 A、市场 B、财务 C、战略 D、领导 ４、下面哪一个不是组织的战略层次：( D ) Ａ、总体战略Ｂ、经营战略Ｃ、职能战略Ｄ、战术策略５、下面哪一个不属于组织的公共责任：( C ) Ａ、环境保护Ｂ、能源消耗Ｃ、诚信承诺Ｄ、产品安全6、在进行顾客满意度调查时，如果组织的产品和服务是通过中间商交付给顾客的，则：（D ）。 A、只需要向中间商调查 B、只需要调查最终用户 C、向中间商和最终用户同样调查 D、分别向中间商和最终用户调查 7、对于一般组织而言，顾客投诉管理过程属于：（D ）。 A、一般过程 B、支持过程 C、特殊过程 D、价值创造过程 8、顾客关系管理过程，一般不包括：（C）。 A、业务洽谈 B、技术交流 C、内部顾客满意度调查 D、顾客满意调查 9、卓越绩效评价准则为组织追求卓越绩效规定了自我评价的准则，也可用于（C ）的评价。 A、产品质量 B、环境质量 C、管理成熟度 D、安全质量 二、多选题 1、资源、结果三角由（ABC ）三要素组成。 A、资源 B、经营结果 C、过程管理 D、顾客与市场 2、组织的资源包含人力资源、财务、设备与设施、（ACD ）等方面的绩效。 A、技术 B、合作伙伴 C、信息 D、相关方关系 3、组织的相关方包括：（ABCD ）等。 A、供应商 B、合作伙伴 C、社会 D、顾客
电子商务英语试卷 一、词汇和语法(本大题共20小题，每小题1分，共20分) 根据句子的意思选择一个正确的答案，并将答题纸的相应代码涂黑。错涂、多涂或未涂均无分。 1. Tom has lived in London and Manchester, but he doesn t like ______ city very much. A. either B. both C. neither D. every 2. It is proved that this substance reacts ______ as fast as the other one. A. one-tenths B. first-ten C. one-ten D. one-tenth 3. ______ were naturally a musical family, all of whom were excellent pianists. A. A Shaw B. The Shaws C. The Shaw D. Shaws 4. Nothing can ______ being unkind to small children. A. adjust B. reason C. justify D. reassure 5. English ______ all over the world as a universal language. A. is teaching B. is taught C. teaches D. teaching 6. A new type of computer is going to ______ next year.
如何评价卓越绩效 随着经济全球化和国际竞争的日趋激烈，质量在企业的竞争中日益显示出至关重要的作用，其内涵也在不断地扩展和演变。为了适应新的形势，激励和引导企业追求卓越质量，增强竞争实力，有效提高我国产品质量和质量管理水平，国家质检总局在研究建立质量奖励制度的同时，与国家标准委联合发布了《卓越绩效评价准则》国家标准和《卓越绩效评价准则实施指南》国家标准化指导性技术文件，为企业提供了追求卓越绩效的经营管理模式，并用量化指标为国家质量奖的评价和企业的自我评价提供了依据。这标志着我国在推行全面质量管理25年后，质量管理发展进入了新的阶段。 管理作为科学，讲求的是认同，因此，《卓越绩效评价准则》国家标准要求企业建立一个适合的企业文化，可以说，它是ISO9000标准的自然进程和必然结果。该标准强调质量对组织绩效的增值和贡献、战略、绩效结果和社会责任，在总结中外质量管理成功经验的基础上，从组织领导、战略、顾客与市场、资源、过程管理、测量、分析与改进以及经营结果7个方面规定了组织卓越绩效的评价要求，在为组织创造价值的同时，还能指导组织进行发展规划，从而获得长期成功。 卓越绩效，意味着领先和榜样。《卓越绩效评价准则》国家标准实施至今，得到了广大企业的重视和认可，“全国质量奖”等质量奖的评选组织也纷纷表示将采用新的国家标准作为评审标准来执行。有关专家指出，一个企业要推行好卓越绩效，必须根据自身特点，建立一套实用、以经营战略规划实施为准绳的指标评价体系，因为追求卓越是一个不断完善和持续的过程。为便于企业更科学地理解和实施《卓越绩效评价准则》国家标准，追求现代经营质量系统的质量卓越，本期栏目将就标准中的部分内容进行解读，并就企业如何进行自我评价给予阐述。 主要术语的解释 1.卓越绩效
1. He has been trying hard to hold ___________ his temper. A)up to B)in to C)down to D)on to 2. Yesterday I went shopping and found a lot of ___________ in the sale. A)barges B)bargains C)barrages D)barracks 3. The old machine won’t ___________ properly if you don’t oil it regularly. A)affect B)effect C)function D)practice 4. What is really abnormal sleepiness is now almost the norm.
A)unique B)regular C)unusual D)odd 5. How soon can I be ____as a member of the school football team? A)received B)admitted C)allowed D)permitted 6. The decay of food can usually be _________ by the sense of smell. A)found B)received C)detected D)protected 7. I’m not particular ____________ my clothes; I don’t mind what I wear. A)in B)with
第一章 质量与质量管理导论测试题 一、单项选择题 1.下列各项费用中属于内部故障成本的是（） A.降价费 B.工序控制费 C.不合格品处理费 D.进货测试费 2.根据质量特性的分类，机械零件的耐磨性、汽车的耗油量等属于（） A.理化方面的特性 B.时间方面的特性 C.安全方面的特性 D.社会方面的特性3．质量特性有很多种，例如手表的防水性是属于（） A.理化特性 B.心理特性 C.安全特性 D.社会特性 4．在质量成本构成中，保修费用属于（） A.内部故障成本 B.外部故障成本 C.鉴定成本D.预防成本 5．全面质量管理阶段的主要特点是（） A.事后把关 B.统计控制 C.三全管理D.抽样检验 6．在质量成本中，预防成本与内部故障成本（） A.成正比 B.成反比 C.没关系 D.同一概念 7．“一项固有特征满足要求的程度”是以下哪一概念的叙述？（） A.质量 B.质量管理 C.质量控制 D.质量策划 8．商场售货员的服务态度、餐馆菜肴的味道属于（） A．魅力特性 B．必须特性 D．非线性特性 9．企业的“治理”主要解决的是（） A．企业管理人员的激励与约束问题B．企业技术人员的激励与约束问题 C．企业一般员工的激励与约束问题D．企业经理层的激励与约束问题 10.下列特性中属于汽车产品固有特性的是（） A.汽车的价格 B.汽车交付的及时性 C.汽车百公里耗油量 D.汽车交付的方式 11．质量管理中最基本的概念是（） A.过程 B.产品 C.质量D．不良 12．根据质量特性的分类，服装的式样、食品的味道等属于（） A．技术方面的特性B．社会方面的特性 C．心理方面的特性 D．安全方面的特性 13．下列质量观念中，属于“大质量”观的是（） A．制造有形产品 B．质量被视为经营问题 C．直接与产品的制造相关的过程 D．质量管理培训集中在质量部门 14．下列属于外部故障成本的是（）A．退货费 B．返工费 C．质量评审费 D．质量信息费 15．根据国际标准化组织对产品的分类，法律事务所、咨询机构和培训机构等所生产的产品一般都可以看做（）A．服务B．硬件 C．软件 D．流程性材料 16．日本质量管理专家狩野纪昭研究了不同类型的质量特性与顾客满意之间的关系后发现，一旦不满足就会引起顾客强烈不满的质量特性是（） A．魅力特性 B．必须特性 C．线性特性 D．赋予特性 17．“大质量”观把质量视为（） A．技术问题 B．经济问题 C．经营问题D．管理问题 18．下列费用中属于预防成本的是（） A．进货测试费 B．质量等级的评审费 C．对测试设备的评价费 D．试 21．根据质量特性的分类，属于心理方面的特性是（） A．手表的防水 B．耐用品的可维修性 C．服装的式样 D．汽车的牵引力
普安县中等职业学校20１6-2017学年度第一学 期 《电子商务英语》期末考试试卷 班级姓名得分 一、单项选择题(20分) 1. I liｋe reading noｖｅl TV. A．ｒatｈer thaｎto watch B. more thanｔｏwaｔｃh Ｃ．moｒe than ｗaｔchｉng D. tｈａn waｔching 2.The shopｓｃｈool thｉｎgs tｈe stude ｎｔs. A. seｌlｓｆroｍB．sellｓto Ｃ.ｂuy from D. ｂuy to 3.Your idea a good ｏnｅ.? A. listeｎs B. hｅars C. ｓounds Ｄ. lisｔens tｏ ４.Tｈe haｖe fｏｏd ａt ｈoｍe. Ａ. ｌotｓof B. a lot C. ｍanｙ D. aｌots oｆ 5.Ｔhey ａrｅgoｎｇinｇto a new ｓchool fｏｒthｅpoor stｕｄeｎtｓ． A．set oｎＢ. puｔoｎ C. seｔｕp Ｄ. use up ６．this paiｒoｆshｏes? 80 dollaｒｓ. A. How many is B. Ｈｏｗmaｎy ａrｅ C. How ｍuch ｉs D.Hｏｗｍuｃh dｏeｓ
7．Dｏn’t ｓwｉm ｉn ｔhe riｖeｒ. It’ｓtoo Ａ. inｔeresｔing Ｂ. easy C. ｄｉfｆｉcuｌｔ D.dａngeｒou ｓ ８.The apｐlｅｓare very ｃheaｐ．I’ll soｍe. A. liｋe B．bring C．takｅ D. ｇivｅ 9.How ｍuｃｈｄid ｙoｕpay your new ｄrｅss？ A. wiｔh Ｂ. ｏn C.iｎD．for １0. Let’s see anｉｍａls iｎｔhｅｚoo this weekｅnd. A.That’s gｒeat. B. You are alｌｒiｇhｔ. Ｃ.That’s all riｇht．Ｄ.You are welcomｅ． 二、语音题:选出划线部分单词的读音与其它三项不同的一项（２0分) （)1、A、commｅrｃe Ｂ、hｏmepage C、eleｃtronｉc Ｄ、sｔock （)２、A、conveｎiｅｎt B、consumeｒC、cｏnnecｔiｏｎＤ、option （）３、A、ｂranｄB、imaginatｉoｎC、ｐlａtfｏｒｍD、locaｔioｎ （)４、A、ｗebｓite B、indeｘC、refer D、a ｃcesｓ（）5、Ａ、onlinｅＢ、click Ｃ、ｉtem Ｄ、ｐroｖidｅr （）６、Ａ、ｐoｐｕlaｒＢ、maｒｋeting C、sｍart D、caｒd
附件2 实施卓越绩效管理 《自我评价报告》
单位 年月 目录 一、P 前言：组织概述 P 1 组织描述 P 1 a 组织环境………………………………………………………………第页 P 1 b 组织的关系……………………………………………………………第页 P 2 组织面临的挑战 P 2 a 竞争环境………………………………………………………………第页 P 2 b 战略挑战………………………………………………………………第页
P 2 c 绩效改进体系…………………………………………………………第页 二、4 评价要求 4.1 领导 4.1.1 组织的领导 4.1.1.1 高层领导的作用…………………………………………………第页 4.1.1.2 组织的治理………………………………………………………第页 4.1.1.3 组织绩效的评审…………………………………………………第页 4.1.2 社会责任 4.1.2.1 公共责任…………………………………………………………第页 4.1.2.2 道德行为…………………………………………………………第页 4.1.2.3 公益支持…………………………………………………………第页 4.2 战略 4.2.1 战略制
定………………………………………………………………第页 4.2.2 战略部署 4.2.2.1 战略规划的制定与部署…………………………………………第页 4.2.2.2 绩效预测…………………………………………………………第页 4.3 顾客与市场 4.3.1 顾客和市场的了解……………………………………………………第页 4.3.2 顾客关系与顾客满意 4.3.2.1 顾客关系的建立…………………………………………………第页 4.3.2.2 顾客满意的测量…………………………………………………第页 4.4 资源 4.4.1 人力资源 4.4.1.1 工作系统…………………………………………………………第页 4.4.1.2 员工的学习和发展………………………………………………第页
《大学英语》试卷及答案 学号：姓名：专业层次: 分数： 一．单项选择题（本大题共15小题，每小题2分，共30分） 1. The Business Banking Department is on_____C_______second floor. A. / B. a C. the 2. Maria often has a walk with______C______parents in the morning. A. she B. their C. her 3. There_____B_______four children in the picture. A. is B. are C. have 4. I’d like______A______oranges, please. A. some B. any C. / 5. ______B______does the flat cost a month? A. How many B. How much C. How about 6. I’m bad at spelling, but Jane is_____B_______than me. A. bad B. worse C. less 7. He______B______in Beijing, but his parents____________in Hangzhou. A. live, lives B. lives, live C. live, live 8. - I’m enjoying the long summer evenings. -____A________am I. A. So B. Neither C. Nor 9. I usually get up_____A_______7 o’clock in the moring. A. at B. in C. on 10. It often______B______in winter in the north of China. A. snow B. snows C. is snowing 11. —The second bedroom isn’t big enough. —Yes, I agree. It is______B______. A. small B. too small C. enough small 12. This is his book. Could you give it_____A_______him？ A. to B. with C. for 13. I’m interested _____A_______cooking. A. in B. to C. at 14. I’d like to_______B_____you to a party this Saturday. A. join B. invite C. leave 15. When_______A_____for London? A. is she flying B. she flies C. she is going to fly 二．阅读理解（本大题共15小题，每小题2分，共30分）
《卓越绩效评价准则》测试题(1) 姓名：单位：得分： 第一部分:单选题(每题2分, 共40分) 1、《卓越绩效评价准则》中，“产品与服务结果”是对应于（C）的结果。 A、领导 B、战略 C、顾客与市场 D、资源 2、利润总额和总资产贡献率可看作（D）结果的测量指标。 A、人力资源 B、市场 C、战略 D、财务 3、一般来说，在下面过程中（B）属于主要价值创造过程。 A、财务与会计 B、交付与服务 C、设备管理 D、公共关系 4、标杆是指针对相似的活动，其过程和结果（D）最佳的运作实践和绩效。 A、代表组织所在行业的内部和外部 B、仅代表组织所在行业内部 C、仅代表组织所在行业外部 D、代表组织所在行业的内部或外部 5、战略目标实现率和实施计划完成率属于：（D）。 A、顾客与市场的结果 B、财务结果 C、过程有效性结果 D、领导方面的结果 6、在进行顾客满意度调查时，如果组织的产品和服务是通过中间商交付给顾客的，则：（D）。 A、只需要向中间商调查 B、只需要调查最终用户 C、向中间商和最终用户同样调查 D、分别向中间商和最终用户调查 7、GB/T19580-2012引用了下面的哪些标准？（A） A、GB/T19000 B、GB/T19001 C、GB/T19004 D、A+C 8、GB/T19580-2012共有多少个评分项？（B） A、22个 B、23个 C、20个 D、25个 9、组织应根据（C）确定目标顾客群。 A、自身的核心价值观 B、顾客对自身产品的感知 C、自身产品的特点和服务优势 D、顾客的忠诚度 10、重复多次购买组织产品或服务并积极向他人推荐的顾客属于组织的（C）。 A、直接顾客 B、最终顾客 C、忠诚顾客 D、消费者 11、下面哪一个不是组织的战略层次：（D）
2007~2008年度第二学期 《电子商务专业英语》期末考试试题（ A 卷） 专业 姓名 学号 一 选择题（每题2分，共40分） 1. The ( ) is the core of Internet business. A. Internet B. Web C. ARPA D. ARPANET 2. The ( ) evolved into the Internet. A. Internet B. web C. ARPANET D. www 3. ( ) is the meaning of EDI in E-commerce. A. Economic Development Institute B. Electron Diffraction Instrument C. Engineering Demonstrated Inspection D. Electronic Data Interchange 4. ( ) are the three components of markets according to the Text. A. sellers, buyers and goods B. agents, products and processes C. businesses, consumers and Internet D. businesses, products and consumers 5. ( ) sites do give visitors the chance to find almost everything they are looking for in one place. A. Portal sites B. Auction sites C. Storefront sites D. Online shopping mall ┊┊┊┊┊┊┊┊┊┊装 ┊┊┊┊┊┊┊┊┊┊┊┊┊┊订 ┊┊┊┊┊┊┊┊┊┊┊┊线 ┊┊┊┊┊┊┊┊┊┊┊┊┊┊┊┊
新版GB/T 19580-2012《卓越绩效评价准则》word整理版 引言 0.1总则 为了引导组织追求卓越，提高产品、服务和发展质量，增强竞争优势，促进组织持续发展，依据《中华人民共和国产品质量法》、《质量发展纲要（2011－2020年）》，特制定本标准。 本标准借鉴国内外卓越绩效管理的经验和做法，结合我国企业经营管理的实践，从领导，战略，顾客与市场，资源，过程管理，测量、分析与改进以及结果等七个方面规定了组织卓越绩效的评价要求，为组织追求卓越提供了自我评价的准则，也可作为质量奖的评价依据。 本标准以落实科学发展观、建设和谐社会为出发点，坚持以人为本、全面协调和可持续发展的原则，为组织的所有者、顾客、员工、供方、合作伙伴和社会创造价值。本标准的制定和实施可促进各类组织增强战略执行力，改善产品和服务质量，帮助组织进行管理的改进和创新，持续提高组织的整体绩效和管理能力，推动组织获得长期成功。 0.2与GB/Z 19579-2011《卓越绩效评价准则实施指南》的关系 本标准规定了卓越绩效评价要求，是卓越绩效评价的主要依据；《卓越绩效评价准则实施指南》是组织实施本标准配套的指导性技术文件，为组织理解和应用《卓越绩效评价准则》提供指南。 0.3 基本理念 本标准建立在以下基本理念基础上，高层领导可运用这些基本理念引导组织追求卓越： a)远见卓识的领导 以前瞻性的视野、敏锐的洞察力，确立组织的使命、愿景和价值观，带领全体员工实现组织的发展战略和目标。 b)战略导向 以战略统领组织的管理活动，获得持续发展和成功。 c)顾客驱动 将顾客当前和未来的需求、期望和偏好作为改进产品和服务质量，提高管理水平及不断创新的动力，以提高顾客的满意和忠诚程度。 d)社会责任 为组织的决策和经营活动对社会的影响承担责任，促进社会的全面协调可持续发展。 e)以人为本 员工是组织之本，一切管理活动应以激发和调动员工的主动性、积极性为中心，促进员工的发展，保障员工的权益，提高员工的满意程度。 f)合作共赢 与顾客、关键的供方及其他相关方建立长期伙伴关系，互相为对方创造价值，实现共同发展。 g)重视过程与关注结果 组织的绩效源于过程，体现于结果。因此，既要重视过程，更要关注结果；要通过有效的过程管理，实现卓越的结果。 h)学习、改进与创新
大学英语试题及答案一、交际英语 Can I help you, sir - _________ , I don't need your help. . I'd like to withdraw some money. , leave me alone. 't bother me! 答案：B I wonder if I could use your computer tonight - ___________ I'm not using it right now. , here you are. don't know. doesn't matter. cares 答案：A Excuse me, how much is the jacket - It's 499 Yuan. ________ , no. That's OK! do you like it do you prefer you like to try it on 答案：D It's rather cold in here. Do you mind if I close the window - ________ , please. , please. , please. don't like it. 答案：B Do you mind my smoking here - _______
, thanks. , I do. . I'd rather not. idea. 答案：B 二、阅读理解 Peter arrived home and discovered that he had forgotten his door key. He rang the bell, but nobody came to open the door. He rang again, and waited, but still there was no answer. He walked around the house to see if he could find an open window. But they were all closed. It was beginning to rain and he did not know what to do. Dorothy, his wife, had obviously gone out, and he did not know where she had gone, or when she would return. He waited for half an hour. Still nobody came. Finally feeling wet and angry, he picked up a big stone and threw it through the kitchen window and was climbing through it. When he heard the front door open, his wife came back. could not open the door with his key one day. 答案：B was raining that day. 答案：A threw a big stone through a window to get into his house. 答案：A wife came back when he was walking around the house.
卓越绩效测试卷
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卓越绩效考试试卷 一、填空（本部分共5题每题5分共25分） 1.领导作用三角包括:_____________ 2.战略包括______________________两个部分。 3.过程管理包括__________和__________两个方面 4.结果三要素包括_______、__________、___________。 5.卓越绩效评价准则中对‘过程’评价的四个要素是________。结果四要素： ___________。 二、单项选择（本部分共25题每题1分共25分） 单选 1．对于领导的绩效，______。 A.只能由同事来评价 B.可包括其他利益相关者的反馈评价 C.只能由上级主管部门领导来评价 D.只能由正式员工来评价 2.高层领导要向全体员工、主要的供方和合作伙伴沟通组织的价值观、发展方向和目标，以下说法不准确的是______。 A.应确保是双向沟通 B.必须是领导个人与大家沟通 C.可包括面谈、电话或电子邮件等形式 D.沟通机制是可变化的 3.标杆是指针对相似的活动，其过程和结果______最佳的运作实践和绩效。 A.代表组织所在行业的内部和外部 B.仅代表组织所在行业内部 C.仅代表组织所在行业外部 D.代表组织所在行业的内部或外部
4.组织应根据所确定的关键绩效测量指标对绩效进行预测，并将组织的______相比较。 A.预测绩效与竞争者的预测绩效 B.预测绩效与竞争者的当前绩效 C.当前绩效与竞争者的预测绩效 D.当前绩效与目标及以往的绩效 5.组织确定顾客群和细分市场的目的是______。 A.为了销售方便 B.了解顾客需求，应对组织面临的挑战 C.向经营成功的组织学习 D.满足标准的要求 6．组织应在分析各种需求与员工现有能力的基础上，根据______制定员工的教育、培训计划。 A.战略规划 B.人力资源规划 C.财务预算计划 D.技术规划 7．对价值创造过程的要求应来自______。 A.内外部顾客 B.组织的所有者 C.顾客和其他利益相关方 D.过程的所有者 8．______是组织管理运作系统的基础。 A.资源 B.测量、分析与改进 C.过程管理 D.顾客与市场 9．将组织概述作为组织初始的自我评价，当从中识别出问题时，就可以______。 A.判定实施时机不对 B.改用其他管理模式 C.直接制订改进计划 D.重新聘请专家评审 10．组织得分水平，是依据对4个过程要素、4个结果要素______。 A.逐一评价的各单项结果
2014年4月全国高等教育自学考试电子商务英语真题 课程代码：00888 请考生按规定用笔将所有试题的答案涂、写在答题纸上。 选择题部分 注意事项： 1. 答题前，考生务必将自己的考试课程名称、姓名、准考证号用黑色字迹的签字笔或钢笔填写在答题纸规定的位置上。 2. 每小题选出答案后，用2B铅笔把答题纸上对应题目的答案标号涂黑。如需改动，用橡皮擦干净后，再选涂其他答案标号。不能答在试题卷上。 一、根据句子的意思选择一个正确的答案。(本大题共10小题，每小题1分，共10分) 1. All the hotels are filled to ______. A. capacity B. strength C. possibility D. length 2. From 1987 through 2012, about 700,000 new homes were sold in a/an______ year. A. regular B. normal C. average D. usual 3. He was ______ Number Three in the inner circle of the Government. A. classified B. graded C. ranked D. leveled 4. They were about to fight when their father ______. A. invaded B. participated C. joined D. intervened 5. Time is limited. Please introduce to us the progress of your work ______.
卓越绩效评价准则 1范围 本标准规定了组织卓越绩效的评价要求 本标准适用于追求卓越绩效的各类组织，为组织追求卓越绩效提供了自我评价的准则，也可用于质量奖的评价。 2规范性引用文件 下列文件中的条款通过本标准的引用而成为本标准的条款。凡是注日期的引用文件，其随后所有修改单（不包括勘误的内容）或修订版均不适用于本标准。然而，鼓舞据本标准达成协议的各方研究是否可使用这些文件的最新版本。凡是不注明日期的引用文件，其最新版本适用于本标准。 GB/T19000-2000 质量治理体系基础和术语（idr ISO9000:2000）GB/T19004-2000 质量治理体系业绩改进指南（idr ISO9004:2000） 3术语和定义 GB/T19000-2000确立的以及下列术语和定义适用于本标准。
卓越绩效performance excellence 通过综合的组织绩效治理方法，使组织和个人得到进步和进展，提高组织的整体绩效和能力，为顾客和期他相关方制造价值，并使组织持续获得成功。 3．2 治理governance 在组织工作中实行的治理和操纵系统。包括批准战略方向、监视和评价高层领导绩效、财力审订、风险治理、信息披露等活动。 3．3 标杆benchmarks 针对相似的活动，其过程和结果代表组织所在行业的内部或外部最佳的运作实践和绩效。 3．4 价值制造过程value creation processes 为组织的顾客和组织的经营制造收益的过程。 注：价值制造是组织运营最重要的过程，多数职员介入这些过程，通过这些过程产生组织的产品、服务，并给组织的股东和其他要紧相关方带来实际的经营结果。
《大学英语》试卷 考试时间：90分钟闭卷任课老师： 班级：学号：姓名：成绩：Ⅰ.Match the words in column A with the explanations in column B. (15 points) Column A Column B 1.term a.. easy to get to 2.department b. accept sth.as true 3.overseas c. give great pleasure to 4.charge d. one of several division in a university, etc. 5.worth e. abroad 6.believe f. one of the periods into which the academic year is divided 7.somewhat g.. become less tense; rest 8.convenient h.. good of useful enough to do or have 9.relax i. responsibility, care or control 10.delight j. a little II.Multiple choice questions (15 points) There are five sentences in this section. Beneath each sentence there are four choices marked A, B, C and D. Choose one or more that you think are suitable. park. A. paintings B. pictures C. files D. films 12. The is very useful. She can helps me to find many good books. A. employer B. member C. monitor D. librarian 13. Small cars are of fuel, so they have more appeal for consumers. A. free B. short C. typical D. economical 14. Next Sunday is her birthday.I ______her a bicycle as a present. A.allow B.give C.offer D.promise 15. I was in s small countryside in China. A. brought up B. bring up C. raised up D. raise up 16. Miss Yang is likely to be for promotion. A. sent B. recommended C. advised D. reported
湖北*******学院电子商务英语期末考试试卷 （所有答题内容请写在答题纸上并标明题号，写在试卷上无效） 一、请将下列术语翻译成英文（每小题1分，共11分） 1.信息产品 2.免费运输 3.主页 4.电子邮件 5.降低成本 6.拍卖网站 7.客户需求 8.原材料 9.信用卡 10.商业模式 11.银行账户 二、请将下列术语翻译成中文（每小题1分，共11分） 1.B2B website 2.Internet Marketing 3.electronic payment 4.shipping cost 5.small and medium-sized firms 6.long-term 7.e-cash 8.search engine 9.develop a website： 10.second-hand market 11.logistics service 三、单项选择题（每题2分，共10分） 1.The faster the shipping, the the price.
A. lower B. higher C. common D. quicker 2.How to the limited resources became one heated issue in this international conference. A. exploit B. deploy C. expend D. utilize https://www.doczj.com/doc/8d6363555.html,e as______ as possible. A. earlier B. more early C. early D. earliest 4.Prior ______ his departure, he addressed a letter to his daughter. A. to B. of C. in D. from 5.Letters about products and services which you haven?t asked for and probably don?t want are call mail. A. waste B. junk C. rubbish D. useless 四、完形填空（在下列课文片段中填入遗漏的词，首字母已给出，每空2分，共12分） Businesses can gain many potential benefits from engaging in electronic commerce. e-Commerce can reduce the c 1 （成本）of purchases, lower sales and m 2 (营销) costs and b 3 （改善）the customer service. However, businesses are not the only beneficiaries of e-Commerce. C 4 （消费者）may also reap benefits. They can receive increased choice of vendor and p （产品）, convenience from shopping at home or office, greater amounts of I 5 (信息) that can be accessed on demand and more competitive p 6 （价格）and increased price comparison capabilities. 五、请在空格内填入单词的适当形式（每题2分，共10分） 1.Our office is____ ____（locate）at the end of the road. 2.Searching by keyword is the most common method of ____ ____（use）a search engine. 3. The factory is carrying out a series technological reforms in order to __ __(reduce) the cost of production. 4. From the customer?s point of view, (ship) costs are a major concern. 5. The focus of banner (advertise) was often on traffic quantity and not traffic quality. 六、将下列句子译成中文（每题3分，共18分） 1.Online shopping is becoming more and more popular in China.
附件4：卓越绩效管理先进企业自我评价表 第1部分 领导 (1) 组织高层领导如何建立组织的使命、愿景和价值观，并组织贯彻？ ____________________________________________________________________________________________________________________________________________________ ____________________________________________________________________ (2) 组织的领导如何为遵守法律法规、恪守诚信经营等行为创造环境？ ____________________________________________________________________________________________________________________________________________________ ____________________________________________________________________ (3) 组织如何履行确保所提供产品和服务质量安全的职责？ ____________________________________________________________________________________________________________________________________________________ ____________________________________________________________________ (4) 对于本组织的产品、服务和运营对社会带来的影响，组织采取了哪些措施？ __________________________________________________________________________ ______________________________________________________________________ ___________________________________________________________ 只有孤立的信息没有系统的方法 开始有系统方法但未展开 有系统 方法并 初步展开 有系统有效的方法并较好展开及有初步改进 有系统有效的方法并充分展开及系统的改进 □ □ □ □ □ 只有孤立的 信息没有系统的方法 开始有系统方法但未展开 有系统 方法并 初步展开 有系统有效的方法并较好展开及有初步改进 有系统有效的方法并充分展开及系统的改进 □ □ □ □ □ 只有孤立的信息没有系统的方法 开始有系统方法但未展开 有系统 方法并 初步展开 有系统有效的方法并较好展开及有初步改进 有系统有效的方法并充分展开及系统的改进 □ □ □ □ □ 只有孤立的信息没有系统的方法 开始有系统方法但未展开 有系统 方法并 初步展开 有系统有效的方法并较好展开及有初步改进 有系统有效的方法并充分展开及系统的改进 □ □ □ □ □