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酒店英语情景模拟

酒店英语情景模拟
酒店英语情景模拟

客房情景对话

Service Position:

The Housekeeping Department is one of the main operational departments of a hotel. It’s main duty is to see to the cleanliness and good order of all the rooms and public areas in the hotel, provide all kinds of facilities and services so as to create a convenient comfortable, tidy and secure living environment for the guests. Moreover, it also provides supports for other departments and coordinates the work closely with other department.

Housekeeping is the heart of the hotel industry, though it doesn’t generate sales directly, as the Food&Beverage Department and the Sales Department do. The entire hotel depends on the smooth, efficient management of the Housekeeping Department.

H: Housekeeper

G: Guest

清洁房间、洗衣服务

Procedure of Service:

●Knock at the door gently three times.

●Say: “Housekeeping”.

●Ask the guest whether he can clean the room now.

●Greet the guest.

H: Housekeeping. May I come in?

G: Yes. Come in, please.

H: I’m sorry to disturb you, sir. May I clean the room now?

G: OK, you can do now. And I have some clothes to wash. C an you send someone to Room 202 to pick up my laundry?

H: Certainly, sir. Would you like express laundry or ordinary laundry service.

G: What is the difference?

H: We charge 50% more for express, but it only takes 5 hours. Which one would you prefer?

G: express laundry service.

H: OK. I’ll ask somebo dy to pick your laundry at once. I hope you have a good day.

Good-bye .

晚床、加床服务

Procedure of Service:

●Ask the guest if he wants turn-down service now.

●Turn down the bed.

●Express your wishes to the guest.

H: Good evening, Housekeeping. May I come in?

G: Come in, please.

H : Good evening,sir. May I do the turn-down service for you now?

G: Ok, You can do now. Could I have an extra bed? One of my friends will stay here with me for a night.

H: Of course. But please call the front desk first. With the permission of the front office, I’ll get you one.

G: Ok, I’ll call them then. How much shall I pay for the extra bed service?

H: The rate of the extra bed is 30RMB

G: Thank you very much.

H: You’re welcome. I hope you have a very pleasant evening.

送餐服务

Procedure of Service:

●G reet the guest

●Get the information from the guest.

What the guest wants.

The special demands for cooking.

The guest’s name and his room number.

●Confirm what the guest books.

●Tell the guest the order will be ready soon.

H: Good morning,room service. What can I do for you?

G: I’d like to book you room service for breakfast.

H: We offer three types of breakfast: American, continental and Chinese. Which one would you prefer?

G: What does Continental breakfast have?

H: Oranges juice, toast with butter, coffee or tea?

G: That would be fine, I will take it. I'd like a coffee with two sugars, please.

H: I see. May I have your name and room number, please?

G: Sure, Jon Smith in room 202

H: Let me confirm your order. Mr Jon Smith in room 202, continental breakfast, coffee with two sugars. Is that right?

G: Exactly. Is there an extra charge for room service?

H: We add a 10% service charge.

G: Ok, Please send them as soon as possible.

H: Your order will arrive in 15 minutes, See you.

设备电器维修服务

Procedure of Service:

●Greet the guest

●Patiently and carefully listen to what the guest says.

●Say “sorry” or “apologize” to the guest.

●Get the room number from the guest.

●Tell the guest what will be done at once.

●Inform the repairman to repair at once.

●Check what has been made by the repairman.

H: Good evening, Housekeeping.May I help you?

G: Yes, There is something wrong with some of the facilities in the bathroom.

H: I’m sorry to hear that. What exactly is the mater, sir

G: The toilet doesn’t flush, I can’ t turn off the faucet. The bathroom will become a small lake

H: First, I do apologize for the inconvenience. I’ll have the Maintenance Department fix these right now. Would you please tell me your room number?

G: 202

H: Room 202. Thank you for bringing the problems to our attention. And I apologize for the inconvenience as well. The repairman will come to your room soon.

G: Ok, I see.

H: I’ll call you in about 20 minutes.

客人打电话取消预定-酒店电话英语情景对话

客人打电话取消预定-酒店电话英语情景对话 有预定就会有取消,下面这段酒店电话英语情景对话中,客人打电话到客房部取消已经预定好的酒店。 C: Room Reservations.May i help you,madam? 客房预定。需要我帮忙吗,夫人? G: I'd like to cancel a reservation. 我想取消预订。 C: In whose name was the reservation? 是用谁的名字预定的? G: Jack Bruder. 杰克布鲁德尔 C: How do you spell that,please? 怎么拼写呢? G: B-r-u-d-e-r. B-r-u-d-e-r.

C: What was the date of the reservation? 预订的日期是什么呢? G: From October 2nd for 3 nights. 从10月2日开始起,3晚 C: Excuse me, but is the reservation for you? 对不起,是为您预定的? G: No,it's for my friend. 不,是给我朋友订的 C: May i have your name and phone number ,please? 能告诉我你的名字和电话吗? G: Yes,it's Mary Calson and my number is 365-7071.恩,我叫玛丽,我的电话是365-7071 C: Thank you ,ma'am.I'll cancel Mr.Bruder's reservation fromOctober 2nd for 3 nights.My name is Jason and we look forwardto another chance to serve you.

酒店英语试题

一、短语、句子。(20分) (一)英译中(10分) https://www.doczj.com/doc/764181933.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ (二)中译英(10分) 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗? _______________________________ 二、单项选择题(40分。) 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A.order B、book C、see D、look 3. It’s very kind __________ you to help me. A.of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题(每题2分,共10分)

酒店英语期末考试试卷 (1)

试卷代码: 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级:学号:姓名: 2016年6月 一、单选题(每题1分,共20分) 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A.order B、book C、see D、look 3. It’s very kind __________ you to help me. A.of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.

酒店英语对话

1、Have you a reservation? 您预定过了吗? 2、May I know your name and room number? 您能告诉我您的名字与房间号吗? 3、Here is your room key. 给您房间钥匙。 4、Please pay at the cashier’s desk over there. 请去那边帐台付款。 5、Are these your baggage? 这些是您的行李吗? May I take them for you? 我来帮您拿好吗? 6、Housekeeping, may I come in? 客房服务员,我可以进来吗? 7、Leave your laundry in the laundry in the laundry bag behind the bathroom door. 请把要洗的东西放在浴室门后的洗衣袋中。 8、I hope I’m not disturbing you. 我希望没有打扰您。 9、One moment, madam. I’ll bring them to you right away. 等一会儿,夫人。我马上送来。 10、I’ll send for an electrician( doctor...) 我给您请电工(大夫……)。 餐饮部: 11、Sit down, please. Here is the menu. 请坐,给您菜单,先生。 May I take your order, sir? 您要点菜吗? 12、What would you like to have, coffee or tea? 您要喝咖啡还是茶? 13、Would you like to have any wine with you dinner? 您用餐时要喝点酒吗? 14、Service hours are: (餐厅)供应时间是: 7:00a.m.to 9:00a.m.for breakfast. 早餐7点到9点。 11:30a.m.to1: 30p.m.for lunch. 午餐11点半到1点半。 6:30p.m.to 8:30p.m.for dinner. 晚餐6点半到8点半。 15、Here is the bill. Please sign it. 这是您的账单,请签字。 前厅常用英语 欢迎和问侯语 1)good morning (afternoon,evening),sir(madam).2)how do you do!how do you do!glad to meet you.3)how are you ?fine,thanks.and you?4)welcome to our hotel.5)wish you a most pleasant stay in our hotel.6)i hope you will enjoy your stay with us.i hope you enjoy your stay with us.i hope you have enjoyed your stay with us.7)have a good time. 电话用语 8)good morning.this is concierge(bussiness center,reservation,front desk...),benson is speaking.may i help you ?9)sorry,i\'ve dialed the wrong number.10)may i speak to your general manager?11)sorry.he is not in at the moment.12)would you like to leave a message?13)pardon?i beg your pardon? 祝贺语 14)congratulations!15)hppy birthday!16)hppy new year!17)merry christmas!18)have a niceholiday!19)wish you every sucess! 答谢和应答语 20)thank you very much.21)thank you for your advice(information,help).22)it\'s very kind of you. 23)you are welcome.24)not at all./don\'t mention it.25)it\'s my pleasure./with pleasure./my pleasure.26)i am at your service. i\'malways at your service.27)thank you for staying in our hotel.28)thank you for your understanding. 道歉语 29)i\'m sorry./i\'m very sorry.30)excuse me.31)i\'m sorry.it\'s my fault.32)sorry to have kept you waiting.33)sorry to disturb you.34)excuse me for interrupting.35)i\'m sorry about this36)i apologize for this.37)that\'s all right./it doesn\'t matter./it\'s nothing./let\'s forget it. 征询语 38)may i help you? yes,please.39)what can i do for you?40)is there anything i can do for you?41)please let me know if there is anything else i can do for you.42)please wait a moment(minute).43)may i use your phone? yes, of course./certainly. 指路用语 44)go upstairs/downstairs.45)it\'s on the second(third...)floor.46)excuse me.where is the washroom(restroom)?47)excuse me.where is the elevator(lift,clinic,restaurant)?48)this way,please.49)after you,please.50)turn left/right.51)it\'s in the lobby neat the main entrance.52)go straight ahead.53)go down to the lobby.54)turn left at the first corner.55)sorry ,i\'m not sure.if you\'ll wait a minute,i\'ll be glad to find out for you. 提醒用语

点餐英语情景对话

餐厅英语情景对话 A: What can I do for you, sir? 先生,您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么? A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕点、各种茶点等等,应有尽有。 B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。 A: Any cereal, sir? 要来点谷类食品吗,先生? B: Yes, a dish of cream of wheat. 好的,来一份麦片粥。 A: And eggs? 还要来点鸡蛋什么的吗? B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要,再来一份熏猪肉和鸡蛋,我喜欢熏猪肉松脆一点。 A: How do you want your eggs? 您喜欢鸡蛋怎么做? B: Fried, please. 煎的。

1 / 29 A: Anything more, sir? 还要什么别的东西吗,先生? B: No, that's enough. Thank you. 不要了,足够了。谢谢。 Dialogue 2 (A couple waiting to be seated in a crowded restaurant) (一对夫妇在拥挤的餐厅外等待就座) A: Do you have a reservation, sir? 请问您订位了吗?先生,太太? B: No, I am afraid we don't. 没有。 A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉,餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗? 不用了,谢谢。我们等一会儿再来。请替我们预定一张二人桌,可以吗? A: Yes, of course. May I have your name, sir? 当然可以。请问先生贵姓?

《酒店英语2-2》-A卷标准答案

沈阳大学 科技工程学院试卷评分标准(标准答案)2012—2013学年第 2 学期首页共 2 页课程名称: 酒店应用英语2-2 课程编码: 172507122 编号: A 适用专业(班级)10旅游管理1-3班(酒店方向) 考试方式:考试 □考试时间100分钟制定标准教师: 教研室主任: 院(部)审批: 评分标准(标准答案)—解题步骤或答题要点和分数分配 9. J. Never mind 10. B. I hope you have a good time at our hotel. (C) 1. I. What’s the 30 yuan RMB for? 2. G. We only had two. 3. D. I’ll go back to the cashier to have the account changed 4. A. Would you mind checking it again 5. C. How much is that in US dollars, please 6. E. I’ll calculate it for you 7. H. Do you honor credit cards 8. B. May I take a print of it 9. J. Would you please sign your name here on the print 10. F. Please keep it 第1页(共2页)第2页(共2页) III. Put the following sentences into English. (30points together, 3point for each ) 1.The general manager must have gone to the Housekeeping Department. 2.Sorry to have kept you waiting. 3.Let’s go to the bar together, shall we? 4.That’s the hotel which was completed last year. 5.We serve Continental breakfast and American breakfast. 6.I’d like a fruit salad. 7.I am awfully sorry to have spilled the wine on your clothes. 8.We are looking forward to having a talk with the manager of the firm. 9.Would you mind if I smoke? 10.Many American diners prefer Chinese food to Western food.

酒店英语情景对话精编版

日常用语(句子): 酒店常用英语 Restaurant 酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务,有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间,使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23.May I have your name, please? 请问您贵姓? 10.Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天?什么时候入住及退房? 59.What time do you expect to arrive, Sir? 请问大概什么时候到酒店,先生? 46.What time will the guest be arriving? 客人大概什么到达酒店? 11.How long will you stay in our hotel? 请问您打算逗留多长时间? 36.Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等,我们查询那段时间的房态。 37.Just a minute, please I’ll check our booking situation. 麻烦请您稍等,我需要查询我们的房态。 73.Just a moment, please. I’ll check the availability for you. 麻烦请您稍等,我查询能否可以提供给您。 41.Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等,让我查询我们的预订纪录。 72.How many people are there in your party? 与您同行有多少人? 50.I’ll arrive one day early. Is that OK? 我那天早点到,可以吗?

酒店英语情景对话

酒店英语情景对话;唤醒服务 句型: 1.I'm going to Tianjln early tomorrow morning. 我明天一大早要去天津。 2.So I would like to request an early morning call. 因此我想让你们明天早上叫醒我。 3.At what time would you like us to call you tomorrow morning? 您想让我们明天早上什么时候叫醒您? 4.But I have to be at the conference room of the Garden Hotel in Tianjin by 10 o'clock.但我是10点钟必须赶到天津花园宾馆会议室。 5.That means that I'll have to be on the road by 7 o'clock at the latest. 就是说我明天早晨最迟也要7点钟上路。 6.In that case,I would like you to call me at 5∶45? 那样的话,你们明早5点45分叫醒我好吗? 7.OK.So we will wake you up at 5∶45 tomorrow morning. 好,那么我们明早5点45分叫醒您。 8.Will you do me a favour,Miss? 小姐,能帮个忙吗? 9.I wonder if your hotel has the morning call service. 不知道你们饭店是否有叫早服务。 10.Would you like a morning call? 您要叫醒服务吗? 11.I want to go to the Bund to enjoy the morning scenery there. 我想到外滩去欣赏那儿的景色。

酒店情景对话(英语·前台·入住)

English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter (A:Receptionist/the waitress B:Guest) A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ? A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B :what’s the price for standard double room? A:oh,sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive? A:yes,sir。Our hotel is an international 5-star chain hotel,and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ,the dinning room locates at 6th floor, between 7am to 9am. B:OK, I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir,please show your ID ,just like driver's license, passport or ID card。 B:here you are。 A:wait a moment ,please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A:you’re welcome。Good luck。

酒店英语考试试卷A卷答案

期末考试《酒店英语》(A 卷)参考答案及评分标准 一、选择题(下列各题的备选答案中只有一个选项是正确的,请将正确答案填在10分) A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. https://www.doczj.com/doc/764181933.html,parison https://www.doczj.com/doc/764181933.html,position https://www.doczj.com/doc/764181933.html,pliment https://www.doczj.com/doc/764181933.html,ponent 3. The Yangtze River is nearly 6300 kilometers in _______ . A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices https://www.doczj.com/doc/764181933.html,puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes from payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题(下列说法正确的请用 “T ” 表示,错误的请用“F ” 表示,请将正确答 案填在答题框。每题1分,共10分) Shanghai: a City for Cuisine Exploration Shanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurants in Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which is

酒店情景英语对话LIST

Remark n.陈述、言语Nerve n.神经 Realization n.实现Operation n.经营 Ruin υ.崩溃、毁灭Reservation n.预订Register υ.登记、注册Assign υ.分配、指定Baggage n.行李Distribute υ.分发 Deliver υ.投递、递交Occupancy n.居住、占用Currency n.货币efficiency n.效率personality n.个性 smart α.活泼的、精明的appearance n.外表 good manners 彬彬有礼adaptability n.适应性figure n.数字 settle υ.解决、安定complaint n.投诉、抱怨soothe υ.安抚 financial α.财政的、财经的satisfaction n.满意

Reservation n.保留、预定 Suite n.套房 Roman α.罗马的 Presidential α.总统的 Confirm υ.进一步确定、证实Discount n.折扣 Program n.议程、节目Reception n.接待,欢迎Expense n.花费、经费、费用charge υ.收费 reservationist n.预订处值班员deluxe n.豪华 list n.表、目录、名单 rate n.价格等级 flight n.飞行、航班conference n.会议 guarantee υ.保证 check n.支票 Doorman. 门卫人员 Tag n.标签 registration n.登记、注册receptionist n.接待员 bellman n.应接员 prefer v.喜欢 recommend v.推荐、介绍、建议tiring a.使疲劳的

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