Why is this task important for you and our guests? 为什么这个课题对你和我们的客人都很重要Answers:
答案
1.To maximize guests satisfaction.
最大化提高客人满意度
2.To ensure the orders are taken in a timely manner
确保客人的点餐及时地服务
3.To ensure daily specials are sold by the end of the day
确保每日特选在最后都卖出
Now ask the trainee to practice the task from start to end to test competency. 现在要求培训生练习课程的全部内容以测试培训效果
Summary questions:
问题总结
1.Why should you keep a clear eye on the guests?
为什么你应该清楚地注视客人？
2.Why shouldn’t you stand too far away from the table?
为什么不要站得离餐桌太远？
3.What should you do when the guest is looking around for attention?
当客人环顾四周时我们应注意什么？
4.Why should you have eye contact?
为什么要保持目光接触？
5.Why should you be friendly and smile?
为什么我们应当友善并微笑？
6.Why should you listed carefully?
为什么我们要仔细倾听？
7.Why should you write the order down?
为什么要记录点单？
8.Why should you write the seat number on your note pad as well?
为什么在记录时写下座位号？
9.Why should you repeat the order?
为什么你要重复点单？
10.Why should you speak slowly and clearly?
为什么讲话要清楚匀速？
11.Why should you suggest additional choices or dishes?
为什么要建议增加的选择或菜式？
12.Why shouldn’t you be too aggressive in upselling?
为什么推销时不要太强硬？
13.Why can the dessert be kept to the end as well?
为什么甜品可以等到最后点？
14.Why should you suggest daily specials?
为什么你要推荐每日特选？
15.Why should the order be put into the POS System?
为什么要将点单输入电脑收银系统
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