A: Good morning, sir. What can I do for you ?
B: Yes. I want to buy a pair of jeans. But I have no idea which one I should buy. Could you give me some good advice?
A: Certainly, sir. What color do you like best?
B: Dark blue.
A: Ok. What is the size do you wear?
B: 30
A: Ok. How about this kind of jeans? They are very popular this year and sell well. B: Let me see. Yeah, nice! And how much are they?
A: 229yuan.
B: Oh, they are a little expensive.
A: Oh, sir. You know, they are in good quality and the color will not fade I promise. B: Oh, really? Ok, I will take them. And can I pay in cash or card?
A: Either.
B Ok. I pay in cash. Here is your money, 250yuan.
A: Thank you, sir. And here is your change. Goodbye.
B: Bye.
Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could y ou follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right? G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人，从美国来的X先生吧！ Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。（道别用语） How was your journey? 您旅途如何？ I hope you've had a pleasant flight/trip. 旅途愉快吧！ I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.
1.Excuse me. Are you Susan Davis from Western Electronics? 对不起，你是来自西方电子公司的苏姗·戴卫斯吗？ 2.Yes, I am. And you must be Mr. Takeshita. 是的，我就是，你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起，请问你是从国家装置公司来的雷夫·梅耶史先生吗？ 4.I"m Dennis. I am here to meet you today. 我是丹尼斯，今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德，上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温，我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样？还舒服吗？ 8.It was quite good. But it was awfully long. 班机很好，就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗？ 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好，我们起飞延误了，还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样？ 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗？ 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生，你预订过旅馆吗？ 14.No, I don"t. Will it be a problem? 不，我没有，会有困难吗？ 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有，我知道有几家便利旅馆，让我打几个电话。
机场接待客人常用英语 口语对话 集团文件版本号：（M928-T898-M248-WU2669-I2896-DQ586-M1988）
一．Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. Airport Representative (AR ): Yes, Mr... G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please.
接待国外客户常用英语小结 问好 1. Good morning/afternoon/evening. /May I help you? /Anything I can do for you? 2. How do you do? /How are you? / Nice to meet you. 3. It’s a great honor to meet you./I have been looking forward to meeting you. 4. Welcome to China. 5. We really wish you’d have a pleasant stay here. 6. I hope you’ll have a pleasant stay here. Is this your fist visit to China? 7. Do you have much trouble with jet lag? 机场接客 1. Excuse me; are you Mr. Wilson from the International Trading Corporation? 2. How do I address you? 3. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to meet you. 4. We have a car an over there to take you to you hotel. Did you have a nice trip? 5. Mr. David smith asked me to come here in his place to pick you up. 6. Do you need to get back your baggage? 7. Is there anything you would like to do before we go to the hotel? 相互介绍 1. Let me introduce my self. My name is Benjamin Liu, an Int’l salesman in the Marketing Department. 2. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC COMPANY. Nice to meet you. /pleased to meet you. / It is a pleasure to meet you. 3. I would like to introduce Mark Sheller, the Marketing department manager of our company. 4. Let me introduce you to Mr. Li, general manager of our company. 5. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, Mr.Lin. And this is our RD Department Manager, Mr. Wang. 6. If I’m not mistaken, you must be Miss Chen from France. 7. Do you remember me? Benjamin Liu from Marketing Department of PVC. We met several years ago. 8. Is there anyone who has not been introduced yet? 9. It is my pleasure to talk with you. 10. Here is my business card. / May I give you my business card? 11. May I have your business card? / Could you give me your business card? 12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again? 13. I’ am sorry. I have forgotten how to pro nounce your name. 小聊 1. Is this your first time to China? 2. Do you travel to China on business often? 3. What kind of Chinese food do you like? 4. What is the most interesting thing you have seen in China? 5. What is surprising to your about China? 6. The weather is really nice. 7. What do you like to do in your spare time? 8. What line of business are you in? 9. What do you think about…? /What is your opinion?/What is your point of view? 10. No wonder you're so experienced. 11. It was nice to talking with you. / I enjoyed talking with you. 12. Good. That's just what we want to hear. 确认话意 1. Could you say that again, please? 2. Could you repeat that, please?
社交接待 1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2. All right, let me make some. I’ll be right back. 3. A cup of coffee would be great. Thanks. 4. There are many places where we can eat. How about Cantonese food菜? 5.I would like to invite you for lunch today. 6.Oh, I can’t let you pay. It is my treat, you are my guest. 7.May I propose that we break for coffee now? 8.Excuse me. I’ll be right back. 9.Excuse me a moment. 告别 1.Wish you a very pleasant journey home? Have a good journey! 2.Thank you very much for everything you have done us during your stay in China. 3.It is a pity you are leaving so soon. 4.I’m looking forward to seeing you again. 5.I’ll see you to the airport tomorrow morning. 6.Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!约会 1.May I make an appointment? I‘d like to arrange a meeting to discuss our new order. 2.Let’s fix the time and the place of our meeting. 3.Can we make it a little later? 4.Do you think you could make it Monday afternoon? That would suit me better. 5.Would you please tell me when you are free? 6.I’m afraid I have to cancel my appointment. 7.It looks as if I won’t be able to keep the appointment we made. 8.Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time? 9.Anytime except Monday would be all right. 10.OK, I will be here, then. 11.We’ll leave some evenings free, that is, if it is all right with you. 品质 1.We have a very strict quality controlling system, which promises that goods we
ChapterⅡReceiving Clients （接机，参观产品，社交娱乐等） Background Knowledge （公司、人物介绍，对话情景） Susan Wang, sales manager of Sunshine Import & Export co. ltd and her secretary , Diana Li are going to meet Fred Johns, the purchase manager of Global Trading Inc at Shanghai PuDong International Airport. 一，Meeting the Guest 1．At the airport. Miss Li is meeting Fred Johns. L: Excuse me, sir. Are you Mr. Johns from Global Trading Inc., New York J: Yes, I am. You must be Diana Li from Sunshine Import & Export co. ltd L: Yes, it’s my pleasure to meet you. Welcome to Shanghai. Did you have a pleasant trip J: Well, I enjoyed it very much. L: Anyway it’s a long way to China, isn’t it I think you must be very tired. J: But I will be all right by tomorrow, and ready for business. L: Great. Well, let’s go. 2．Introducing the Guest to the Superior. Miss Li is introducing Mr. Johns to Susan Wang, the sales manager. L: I would like to introduce you to Miss Wang, our sales manager. Miss Wang, this is Mr. Johns, the purchase manager from Global Trading Inc. J: Nice to meet you, Miss Wang. W: Nice to meet you, Mr. Johns. Welcome to our city. I hope you will enjoy your stay here. J: Thank you. I have been looking forward to this trip. W: We’ll do everything we can to accommodate you and make you comfortable. J: You are so nice. I hope we’ll have a good cooperation. W: Great. Now let’s take a short rest in the waiting room. Then Miss Li and I will take you to visit our company. J: Good idea. Let’s go. 二，Client Reception 1．Introducing the company. Miss Wang and Miss Li are introducing the company to Mr. Johns. W: Here is our company, Sunshine Import & Export co. ltd. J: Yes, I’ve heard the company for a long time. W: Well, we have been in this line for a long time. And we are one of the most competitive suppliers of this line. We have nearly 280 employees and sales of $ 9,806 million. We manufacture fine chemicals, Rongalite C 98 PCT in lumps. Our products are sold in Britain, America, Japan, Italy and South East Asia and well appreciat ed by their purchasers. L: Yes, and we always take customers first. J: Great. Do you have any new products W: Yes, it is researched by our Research and Development Department. I think it will
常用英语口语900句：招待客人常用英语句子 150. Where will you be nest year at this time? 151. What do you want? 150.你想要些什么？ 152. I want a cup of coffee. 152. 我想来杯咖啡。 153. What would you like to eat? 153.你想吃些什么？ 154. Please give me a piece of pie. 154. 给我来片馅饼。 155. Which one would you like--this one or that one? 155. 你想要哪一个？这个个还是那一个？ 156. It doesn’t matter to me. 156. 随便就能够了。 157. I’d like to talk with Mr. Johns or Mr. Smith. 157. 我想和约翰先生或史密斯先生讲话。 158. I’m sorry, but both of them are busy right no w. 158. 很抱歉，他们都在忙。 159. Wouldn’t you like some coffee? 159. 不想来点咖啡吗？ 160. I’d rather have some tea, if you don’t mind.
160.如果你不介意的话，请给我来杯茶。 161. Do you know any of those people? 161. 你理解这些人吗？ 162. Two or three of them look familiar. 162.我和其中的两三个人比较熟。 163. All of those men are friends of mine. 163. 他们都是我的朋友。 164. Which one of those men is Mr. Taylor? 164.这些人中哪个是泰勒先生？ 165. Is he the tall man on the left? 165. 在左边的那个高个男士是不是他？
接待国外客户常用英语小结 社交招待 1. Would like a glass of water? / can I get you a cup of Chinese red tea? / How about a Coke? 2. All right, let me make some. I’ll be right back. 3. A cup of coffee would be great. Thanks. 4. There are many places where we can eat. How about Cantonese food? 5. I would like to invite you for lunch today. 6. Oh, I can’t let you pay. It is my treat, you are my guest. 7. May I propose that we break for coffee now? 8. Excuse me. I’ll be right back 9. Excuse me a moment. 告别 1. Wish you a very pleasant journey home? Have a good journey! 2. Thank you very much for everything you have done us during your stay in China. 3. It is a pity you are leaving so soon. 4. I’m looking forward to seeing you again. 5. I’ll see you to the airport tomorrow morning. 6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey! 约会 1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order. 2. Let’s fix the time and the place of our meeti ng.
询问访客身份：May I have your name, please?请问您贵姓？What company are you from?您是哪个公司的？Could you tell me what company you are representing?能告诉我您代表什么公司吗？ 如果碰到了老朋友可以说：What brings you here?是什么风把你吹来了？询问是否预约，来访目的？Do you have an appointment?约好了吗？Would you give me your business card?请给我您的名片好吗？And can I ask what you wish to see him about?我能问一下您要见他有何事吗？ 让客人稍候片刻：I'll see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐，琼斯先生和史密斯先生几分钟后就到。Mr. Chen is expecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。Would you come this way, please?请随我这边来。 婉言拒绝客人来访： Mr. Chen is occupied at the moment and wants to know if your business is urgent.陈先生正忙着，请问您的事情很紧急吗？He may want to get in touch with you in the future. Would you leave your card?他想以后再和你联系。请留下你的名片好吗？ 一定要为自己争取机会：I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我最好还是我领你去，以免你迷路。 接待（2）在上一次，你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了：安排各种活动：The tea party begins at 7 o'clock.茶话会在7点开始。How's the party, Mr.
VISIT FACTORY ENGLISH/参观工厂/转 Key Sentences （重点句子） 256.Welcome to our factory. 欢迎到我们工厂来。 257. I've been looking forward to visiting your factory. 我一直都盼望着参观贵厂。 258. You'll know our products better after this visit. 参观后您会对我们的产品有更深的了解。 259.Maybe we could start with the Designing Department. 也许我们可以先参观一下设计部门。 260.Then we could look at the production line. 然后我们再去看看生产线。 261. These drawings on the wall are process sheets. 墙上的图表是工艺流程表。 262.They describe how each process goes on to the next. 表述着每道工艺间的衔接情况。 263.We are running on two shifts. 我们实行的工作是两班倒。 264.Almost every process is computerized. 几乎每一道工艺都是由电脑控制的。 265.The efficiency is greatly raised，and the intensity of labor is decreased. 工作效率大大地提高了，而劳动强度却降低了。 266. All products have to go through five checks in the whole process.
第一次接待客户该说啥 欢迎语句Welcome to our company欢迎光临我们公司 Is this your first visit to our plant第一次来我们公司吗？ Is there anything you are particularly interested in?对我们的什么东西感兴趣吗？ 2 请对方询问 Please feel free to ask any questions you want没关系，请随便问什么吧 Please stop me if you have anything to ask有什么就随便问吧 Just let me know if you have any questions还有什么问题吗？ 实用语句(2) 1.介绍个别部门 Our Administration Department is over there我们的行政部在那边 I will show you our Marketing Department我带你去看看我们的市场推广部 Allow me to show you our showroom请允许我带你去看看展览室吧 2.关于销路 There is a great demand for this product这种产品很好销 The goods are much in demand这种产品很热销This model is hot welcomeed by our clients这种产品深受我们的客户欢迎 实用语句(3) 1. 议价 Would it be possible to have changes in price?价格不能变了吗？ I think the price is not competitive enough我想这个价格没有足够的竞争力 I am afraid the price is not acceptable恐怕我不能接受这个价格 2. 还价 We can reduce the price by 30% if your order is big enough 如果你订购量够大的话价格可以降30% We can reduce our price to the level you suggested我们可以降低价格到你的要求 实用语句(4) 介绍新产品 This is our lastest model这是我们的最新模型 Would you like to take a look at our new products?想看看我们的新产品吗？ Have you come across this kind of products before?您以前见过这种产品吗？ We hightly recommend this kind of products我们极力推荐这中产品作出保证 We guarantee that those misprinted user manuals will be replace 我们保证这些印错的用户手册将被换掉 We promise to deliver the goods before 4 oclock this afternoon 我们答应您今天下午四点钟前把货送到 Please let us know if the goods are not in good condition请告诉我们实话是否货物不好实用语句(6) 解释原因 Please understand we are processing your order as quickly as we can 您应该知道我们正在尽快地赶工
【接待客户常用的英语口语对话】 您能坐下来喝杯茶吗? Would you please take a seat and have a cup of tea? For example: A: Would you please take a seat and have a cup of tea? 您能坐下来喝杯茶吗? B: I'd love to. Thank you.我很乐意。谢谢你。 请让他进来。 Please send him in. For example: A: Mr. Green，Mr. White is here.格林先生，怀特先生来了。 B: Please send him in.请让他进来。 这边请。 This way please. For example: A: This way please.怀特先生，这边请。 B: Thank you very much.非常感谢。 您预约了吗? Do you have an appointment? For example: A: Do you have an appointment?您预约了吗? B: I'm afraid not.恐怕没有。 他什么时候有空儿和我见面呢? When is it convenient for him to see me? For example: A: When is it convenient for him to see me?他什么时候有空儿和我见面呢? B: I think you'd better leave your card here, and I will contact you later. Is that OK? 我想您留下您的名片，迟些时候我再和您联系。这样可以吗? 这件事是私事。 My business is personal. For example: A: Would you tell me what you wish to see him about? 能告诉我您见他有什么事情吗? B: My business in personal.这件事是私事。 能给他留张字条吗?
理事长办公室独家机密翻版必究 (一)接待礼仪、常用英语 1)有外宾来访时，首先应该了解对方的车次，航班，安排以及客人身份。 2)我们作为主人，去接外宾时，应提前到达机场或车站等待，绝不能让客人久等。因为客人来时，看到有人 迎接，心里必定高兴，反之，则会留下心中阴影，事后无论怎样解释，都难以抹去这种失职和不守信誉的印象。 3)车抵达时，迎上前开门，莫慌，面带微笑，等领导先说话，然后再进行自我介绍，同时记得要先对客人说 “一路辛苦了”之类的话。 4)接待方应提前准备好外宾的住宿以及行程，并打印一些资料给外宾，如地图，景点。 5)一般情况下，我们会负责讲解校园，所以要对校园有熟悉的了解（包括中英文），这样才能做好接待工作。 下面有系列资料。 接待时注意事项： 1)送名片时，双手敬上。接名片后，真看或假装看一会。 2)当客人闲置时，提供水或饮料。 3)在走廊走法：在客人二三步之前，让客人走内侧，为了安全。 4)上楼梯，客人前，接待后。下楼梯，接待前，客人后，为了安全。 5)坐电梯，接待先进，客人先出。 6)研究一下茶道 7)交谈距离：别太近，尤其是和美国人。1米左右，不要面对面，30度角。想坐他们旁边，要先问问“May I sit here?” 8)握手：男女之间，女人先伸手；长幼之间，长者先伸手；上下级之间，上级先伸手；宾主之间，主任先伸 手。对于爱出汗的人，最好随身带纸巾，握手前先擦擦，因为谁也不想握一个粘糊糊的手。 9)美国人喜欢直呼其名，不用加先生，夫人之类的。 10)与美国人交谈，莫问私事。由于文化原因，有些问题是他们所忌讳的。不要问年龄，婚姻，收入，信仰等，
也不要问；“你这个衣服多少钱呀？”，这样会遭人厌恶。 11)对美国人多说“Please”“Thank you”“Sorry”“Can I help you”这样的话，因为这些在美国 很普遍，随处可闻。咳嗽或打喷嚏，就要说“Sorry”。 12)陪车时，客人坐在后排右侧，主人坐在后排左侧，翻译坐在前排。上车时，不要从一个门上，从两边上。 例句： 1: Hey, Joe, it’s nice to meet you, my name is Michael, and I’m a student assistant in Shawn’s office. (首次见面用meet，若以前见过，则用see) 2: Oh, nice to meet you too. 1: Welcome to China, and welcome to CUZ. Is this your first time here? 2: Yes/No, I’ve been XXXXXX 1: Oh, but don’t worry, I think you’ll love this place. /Oh, that’s a great place! 1：Now I’d like to give you a brief introduction about our campus. First, I’d like to show you around our library, which is really marvelous. 常用短句： Fort Hays State University a)Thanks, it’s my pleasure. b)I’m sorry, it’s my fault. c)Sorry to have kept you waiting. d)This way, please. e)Turn left, turn right. f)It’s over there, near the gate, near the main entrance. g)Forget it. h)Be careful/Watch out! i)Certainly/Of course.