商务书信
商务书信是进行商务交流时最常用的一种文体。商务书信基本构成要素：信头、日期、信内名址、称呼、正文、结尾礼词、署名。还可以根据需要增加以下要素：主题、序号、保密、续页、标识、附件、抄送等。
商务书信的格式：缩进型、齐头型、综合型。
范文1 求职信
Dear Mr. Liang:
I should like to apply for the position of Senior Secretary at your company that was advertised in the Classified Section of the Business Post on 5 January 2012.
Having worked as a Personal Assistant in a busy import-export company for the past three years and as a secretary in the retail trade for two years before that, I believe that I may have developed skills which would be useful to your company.
My experience has given me a basic understanding of import-export trading practices. In the past five years, I have also learnt the importance of being efficient and methodical in my work.
I enclose my resume and look forward to having the opportunity to answer any questions you may have regarding my application. I am free for interview at any time, providing you can give me at least two day’s notice.
Yours faithfully,
********
Encl. Resume
范文2 面试后接受职位
Dear Joan:
As we discussed in our phone conversion yesterday, I am pleased to accept your employment offer for the Customer Service Manager position. The position is an excellent match with my skills and experience, and I am confident that I can make a significant contribution to your organization.
As we agreed, I plan to start work on July 1, at which time I will complete the necessary paperwork and attend your new employee orientation.
I look forward to joining your organization and your fine customer service team. Thank you again for time and assistance through the selection process.
Sincerely,
*******
范文3 查证品格和工作态度
PERSONAL
Our Reference: 12-382
Your Reference:
June 16, 2011
Subject: Check Character and Work Attitude of Zhang Xiao
Dear Ms. Peng：
Zhang Xiao
The above has given me your name as a referee in his application for a position as sales chief in this company.
As you have been acquainted with Mr. Zhang for the past five years, I should be grateful for any information you can provide about his suitability for work in the field of sales chief. For your convenience, I am attaching a copy of the job advertisement we recently placed in the Guangzhou Evening, and other details of the post that Mr. Zhang is applying for.
Of course, I can assure you that all information you are able to provide will be treated in the strictest confidence.
Yours sincerely,
*******
JS:sg
CC: President Wang
Enclosure: Job Advertisement
范文4 给下属写工作鉴定
Dear Mr. Smith:
For the past 10 months, Mrs. Terry has worked as my secretary in the administrative department. Her duties have involved handling the mail, filing, answering phones, meeting visitors, typing form rough draft, keeping my appointment calendar, as well as many other duties. Mrs. Terry is a very competent secretary. She is punctual and rarely absent. She is well-groomed and is a very pleasant person to work with.
In a word, I recommend that she be given the promotion after nearly one year of very satisfactory employment with our company.
Yours sincerely,
*********
范文5 解雇不合格员工
Dear Mike：
I regret to tell you your service will no longer be required. However, your pay will continue for two full months, which based on your years of service.
We have repeatedly asked you to put more efforts and willingness into your work. However, your last three reports were late, incomplete, and inaccurate, and therefore useless to our managers who rely on these reports for operating decisions.
Perhaps you should seek a job that is less demanding and has less critical deadlines. I am confident you will soon find work more suited to your abilities.
Yours Sincerely,
*********
范文6 建立商业关系
Dear Sirs：
We look forward to establishing business relations with you by this letter. We are a leading, professional exporter of women’s underwear in China and have been in the trade for more than 20 years. We have already enjoyed a long-lasting popularity in the world market with our unique quality system and good after-sales service. From the brochure and price-list enclose, you will find we always try our best to be sure that the order will arrive in good condition.
As for our credit standing, please refer to our bankers----The International Commercial Bank of China, Shanghai Branch.
We look forward to your prompt reply.
Yours sincerely
*********
Enclosure: Brochure and Price-list
范文7 介绍信
Dear Mr. / Ms:
We are pleased to introduce Mr. Wang Ling, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season.
We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need.
Yours faithfully
********
商务便函
商务便函是公司内部进行信息交流时使用得最为广泛的一种文件。主要涉及：通知安排、发布政策、询问或答复、批评或鼓励、请求或建议等事项。
商务便函基本要素：日期、发送人、接收人、主题和正文。
根据需要可以增加以下要素：函头、保密、序号、接收人清单、续页、附件、抄送、标识、署名、回复。
商务便函的格式：商务便函的日期发送人接收人和主题没有固定的相对位置，但发送人和接收人总放在一起。这些要素之间一般要间隔一行。正文的每段开头顶格，段与段之间要间隔一行。
商务便函一般由以下几个部分组成：
1、Memo：Memo是Memorandum缩写，因此也可以用Memorandum，此外还有Internal Memorandum和Interoffice Memorandum，其意思都是一样的。
2、To：这一标题后面应写收信人的姓名与职衔，姓名前可以用尊称或不用，如：
To：Mr. John Smith，Sales Manager
3、From：这一标题后应写发信人的姓名与职衔：职衔可根据需要决定写或不写，但姓名前不要用尊称。如：Jim B. Hardemann
4、Date：日期的写法同书信里日期写法的要求完全一样，不要用数字来表示月份。如September 12, 2001
5、Subject：这一标题后是写事由的，即用一个或几个词汇简单概括便函的内容，以便查阅。如：Faculty Meeting
6、Body
写作特点：
1 在date, to, from, subject字样后填上相应的内容。
2 在上述字样下面空两行写正文。
3 不用称呼和结尾礼词。
范文1 信息通知
MEMO
To: All Staff
From: Li Tao
Date: September 12, 2011
Subject: Li Jiecheng Promoted
I’m pleased to announce that Mr. Li Jiecheng has been made Personnel Director in our firm.
Mr. Li has been with our firm for five years. Previously he was Director of HR department for Great Wall Industries, with responsibilities encompassing organizational planning, executive selection, management development, and labor relations.
范文2 征求意见
You are a Project Team Leader. You have had to postpone your next project meeting because some of the members of your team will be abroad.
Write a memo of 40-50 words to your project team:
informing them of the postponing and giving the reason
stating a new date and time for the meeting
requesting suggestions for the agenda.
MEMO
To: All Team Members
From: He Xiong
Date: September 12, 2010
Subject: Project Meeting Postponed
I am writing to inform you that the next project meeting will be postponed. Because several team members will be abroad for another project, we will hold our next meeting on 1 August, starting from 9am. Please let me know if you have any suggestions as to the agenda of the meeting.
范文3 交流观点
MEMO
From: Chief Executive
To: Production Director
Date: May 14, 2011
Subject: Production for machinery for Machine shop x
As you know the company is contemplating opening a new machine shop in the near future. Our operations have been expanding so rapidly that such a development now appears inevitable.
There are a number of questions, which we need to be thinking about and I would be grateful to hear you opinion on the idea.
1. As to the choice of new machinery I would like to know whether you think we should buy or hire new equipment.
2. Then I would like to hear your proposals on which machinery we should consider acquiring.
3. Closely connected with the purchase or hire of machinery is the matter of maintenance. We also need to be discussed. How many new staff will be required, for example?
Could you please let me have your preliminary thoughts on the questions in time for our meeting next week?
范文4 了解情况
MEMORANDUM
To: All members of staff, Northern Branch
From: K.L.J.
Date: 5 December 2009
Subject: Personal Computers
The board urgently requires feedback on our experience with PCs in Northern Branch. I need to know, for my report:
1. What you personally use your PC for and your reasons for doing this. If you are doing working that was formerly done by other staff, please justify this.
2. What software you use, Please name the programs.
3. How many hours per day you spend actually using it.
4. How your PC has not come up to your expectations.
Please fax your information directly to me by 5 p.m.. on Wednesday 7 December. If you have any questions, please contact my assistant, Joe Simmonds, who will visit you on Tuesday, 6 December. Thank you for your help.
范文5 活动安排
MEMORANDUM
From: Office of the GM.
To: Heads of companies
Date: March 2, 2012
Subject: Trip by GM
Below are details of the companies that the General Manager will visit. In each one, the GM would like to speak to all members of the Production Dept. Please inform your staff and cancel all unimportant appointments.
March 8 Seoul
March 9 Tokyo
March 10 Singapore
March 11 Jakarta
范文6 表扬与批评
INTEROFFICE MEMORANDUM
CONFIDENTIAL
To: Ellis Morton Staff Accountant
From: Susan Kennedy Personnel Director
Date: April 7, 2010
Subject: Violation of Lunch Hour Regulations
In the past month, you and I have met twice to discuss formally your adherence to company policies regarding excessively long lunch hours.
Your supervisor has informed me that last week your time card again reveals a pattern of lunches exceeding one hour and forty-five minutes each.
This memo will serve as a written notice to you that, by company policy 20. 7A, lunch hours are not to exceed one hour ten minutes. The policy provides for termination of employees who do not comply.
I trust that this final reminder will help you recognize and resolve this serious problem.
cc: Bernard Blake, President
John Roberts, Vice president
范文7 工作协商
INTERNAL MEMORANDUM
TO: Henry Smith, Sales Manager
FROM: Jack Wong, Personnel Manager
DATE: May 4, 2000
SUBJECT: Applicants for Sales Post
Attached are the resumes and certificates of four applicants who have applied for your department position.
Please evaluate these applicants and then recommend people you want to interview to me. As soon as I have the names, I will make arrangement for the interviews.
J.W.
商务报告
商务报告是指针对某种特殊的商务目的，向一个人或多个人提供公正客观和有计划的事实陈述。商务报告往往涉及公司内部事务，所以报告中所述事实必须与事件、条件、质量、进展、结果、问题或提议的解决方案有关，使上级领导就一系列事件做出决策。
商务英语报告按种类划分，常见的有：日常报告（Routine Reports）、调查报告（Investigation Reports）、可行性报告（Feasibility Reports）等。尽管这些报告都有自身的特点，但它们都遵循商务英语报告总体写作原则。
商务英语报告写作的总体原则：
撰写商务英语报告时，应确保报告内容准确无误（Accurate）、简明扼要（Brief），结构清晰（Clear），建议明确果断（Decisive），故简称ABCD原则。
撰写报告前，应做好充分准备。因此，撰写者应先回答以下几个问题：
? 报告的目的：为什么写这份报告？
? 报告的读者：谁是报告的读者？他（们）知道什么信息？他（们）需要什么信息？
? 报告的素材：该报告需收集哪些信息？到哪里去收集这些信息？用什么方法搜集信息？
? 报告的结构：如何构思报告？如何做到报告结构清晰，便于读者阅读？是否需要自己设计报告的格式还是公司有现成的格式可以参照？
? 报告的写作期限：报告何时须上交？
回答完以上问题后，可以按照以下四个步骤进行运作：
收集信息——谋篇布局——撰写草稿——校对编辑
范文1 事故调查报告
Directions：A ship accident took place in Chang Jiang. Please unite a research report to tell：1）the cause of the accident
2）the results
3）the response of authority
To：Li Ming
From：Liu Hua
Subject：Ship Accident off West Coast of Chang Jiang
Date：April 9, 2010
Yesterday evening two boats collided in thick fog in Chang Jiang not far from Wu Han.
One was a cargo ship carrying lumber，apparently on its way to Chang Jiang. The other was a National ferry on its regular run from Jiu Jiang to Wu Han. However，because of the weather conditions，the captains did not realize the danger until a few seconds before the collision took place.
Consequently，there was no time for them to prevent the accident. Fortunately，there were no casualties among the crews or passengers，but both ships suffered badly damages.
A spokesman for the port authorities said that a committee would be set up to deal with this accident.
商务报告写作格式：商务报告有报头和正文两个部分组成。其中，报头一般采用备忘录的格式写出，即采用To, From, Date 和Report on的格式完成。正文则需根据同一性质的报告分成不同的几个部分。写日常报告时，格式可以是：Introduction ----Findings
-----Conclusion(s)---- Recommendation(s) ; 写研究成果报告时，格式可以是：Aim
----Method---- Results---- Conclusions；写可行性报告时，格式可以是：Introduction----Problems analysis----Alternatives----Discussion and Evaluation----Conclusions and Recommendations
范文2
下面的报告是某家公司销售部想要举办一个为期一天的培训课程，因此该部门向总经理提出举办培训班的建议报告。
To: John Smith, Managing Director
From: Judy Zhang, Sales Chief
Date: 19 May 2011
Subject: Recommendation for a One-day Training Session
Introduction
The aim of this report is to recommend a one-day training session called “Familiarity with Your Post” for the sales representatives of the Sales Department.
Reasons
We have recruited several sales representatives recently. In spite of former sales experience, they are not familiar with their new working environment and may need quite a period to adapt to everything. Such a one-day training session seems to be necessary and urgent.
Contents and Benefits
There are many items relevant to the one-day training session for the sales representatives, which are designed to highlight work efficiency in the company. Some brief information of the company should be given, such as the company’s history, its organizational structur e and financial structure. The current situation of the company should be emphasized too. These would probably develop their loyalty and affection to the company. They must be informed of the company’s main products, its annual sales volume, and the sales target of this year. Clear recognition of this can help them adjust their personal goals and it will be served as great motivation.
Then, the course can focus on our customers. High value should be put on the types and characteristics of the target customers. Their needs are also expected to be transmitted to the sales representatives, which will help them to be more responsive and adaptive when selling products. They should be given a brief introduction to the people whom they are working together with since co-ordination and teamwork can greatly contribute to the company.
Recommendations
We strongly recommend that this training be arranged as soon as possible. And it could not be held on weekends, or it may occupy their spare time.
商务报告各部分推荐句型
引言Introduction部分主要是向读者介绍报告的写作目的，写作目的应该十分清晰并能高度概括下面的内容，引言应该简单明了，尽量用一两句话概括完整。引言中常用句型：The report/proposal aims/sets out to…investigate/evaluate/study…
The aim/purpose of this report/proposal is to … recommend/analyze…
调查中的Findings部分是从调查的众多情况中筛选出与本报告最相关的信息，事实应写得尽量清晰、简洁，段落之间应用关联词有机地联系在一起。事实发现部分常用句型有：
It was found that…
The following points summarize our key findings.
The key findings are outlined below.
We discovered that…
结论Conclusions部分用来表达作者对已采集到的信息的看法。不仅如此，作者还可通过表面情况分析出深层次原因。结论部分常用句型有：
It was decided/agreed that…
It is clear that…
建议Recommendations部分主要表达作者认为应该采取的行动，尽量用一两句话把它完成。常用句型有：
It is suggested/proposed/recommended that…
We (strongly) recommend that…
It is essential to …
It would be … to…
范文3
Directions: Your company requires new office and warehouse premises. You have been to look at two office and warehouse properties, after adverts for these properties were sent to you by a commercial property agent. During your visit, you made notes on the adverts. Write a short report for your Managing Director, saying which property you think the company should buy. Write 120-140 words.
To: Mr. Smith, Managing Director
From: Ma Lin, Department of Infrastructure
Date: July 28, 2010
Report on Purchasing a New Warehouse
Introduction
This report aims to compare two possible sites with one in Bury Business Park and the other in the new block.
Findings
The Bury Business Park has many empty units. Even worse, the “recent office extension” mentioned in the advert is actually a 15-year-old building in bad repair. Its parking space can only accommodate 50 cars.
Another premises under consideration is the new office block with a modern fully air-conditioned office building and new warehouse units. Besides, it gains easy access to the motorway with 200 parking spaces in it.
Conclusions
The Bury Business Park has relatively small space for office and parking; the new office block, on the other hand, has better conditions and larger spaces for parking with good transport connections.
Recommendations
It is advisable to buy the new office block at ￡250 000.
范文4 Write a proposal report according to the following information:
1.此报告就是否购买凯乐格公司（Kellogg Company）股票提出个人建议供有关人员进行
投资决策时参考；
2.凯乐格公司是一家从事食品生意在国内市场居领先地位的跨国公司，现在正开发新产品
以满足各种不同的营养需求和不同的顾客个人爱好；
3.该公司现拥有42%的市场份额，并仍在通过广告攻势扩大市场份额；
4.尽管公司仍以谷类食物为主，但正谨慎地实施着产品多样化的计划，包括冷冻食品；
5.2010年公司的销售额增长了约16%，达45亿美元，而上一年则为37.8亿美元，这已是
连续36年的销售增长。利润增长了约14%，达到3.48亿美元，而前一年为2.89亿美元；
6.由此可见，公司的财政状况是非常好的，销售额和利润均多年连续增长；购买该公司的
股票将是十分明智的投资决策。
Reference Report
To: Related Investors
From: John Smith
Date: 6 October 2011
Introduction
Kellogg Company, a multinational company and a national leader in the ready-to-eat cereal business, has been developing new kinds of products to meet the different nutritional needs and personal preferences of consumers. The research and development activities are conducted at its headquarters. The Purpose of this report is to provide you with financial data necessary to make your investment decisions and to offer my recommendations.
Findings
Kellogg Company commands 42% of the ready-to-eat cereal market. It is attempting to expand its market share by using advertising campaigns. Although its sales strategy still puts cereal first,
Kellogg is responding to the challenges to its traditional business by undertaking a cautious diversification program involving the technology of frozen foods.
In 2010, sales went up by 16% to $4.5 billion compared with $3.78 billion the previous year. This is the thirty-sixth consecutive year that sales have increased. Earnings rose by 14% to $348 million compared with $2.89 million the previous year.
Conclusions and Recommendations
The company's financial position is clearly very strong. It has experienced a steady growth in both sales and earnings. It is my opinion, therefore, that buying Kellogg Company\'s stock would be a very wise investment.
范文5
Flexible working
Resource Planning Manager: Assessment of Suitability for Home-based Working
Introduction
The purpose of this report is to assess the suitability of my position as Resource Planning Manager for home-based working.
Findings
My working pattern and that of my colleagues varies from week to week. During certain periods a large proportion of my time is spent doing fieldwork. This is followed by office-based collating and recording the data collected. Once the results have been recorded, I proof-read the colour copies of all reports and maps.
As regards communication with colleagues, department meetings are held once a fortnight. At other times, the individual members of the team communicate either face-to-face or by phone, depending on their location. Apart from official meetings, the same results can be achieved whether I am in the office or working elsewhere.
Conclusion
It is clearly that I could be able to undertake the duties while working from home for a large proportion of my time. Clearly, some days would be spent in the office for face-to-face communication with colleagues. It would also be necessary to use the technical facilities at times. However, in order to be able to work effectively from home, I would need to be provided with a networked computer and printer.
Recommendations
I would suggest that I should be given the necessary equipment to work partially from home for a trial period. After this time, further consultation should take place in order to reassess the situation.
商务英语写作技巧 How to Become a Good Writer and Particularly, Business Writer Writing is not an easy task，一位优秀的作者总是发现连写满一页纸都是一件困难的事，因为每句字词的组织都花费心力、每个语气都须反复斟酌。词汇、语法和风格的正确性是基础，但还有更多是超越这些基础之外的，比如say what you think and reach for the best word。 写作是输出，它已经相距思想跳跃了一步。一位思想者可能不是一位优秀的写作者，正如孔子、苏格拉底的思想都须他们的学生记录。A good writer is a writer who does not say more than he thinks：他/她能用最熟悉简单的语言，最精确地传递思想，没有歧义，也没有冗长拖沓，段落干净整洁，读来流畅自然。一位优秀的作者也不会过分使用时髦的词语
（overuse of vogue words），这就像一位摩托车手不会时刻按新装上的喇叭一样，因为时髦的词语通常总与深邃的思想相矛盾，也可能只折射出骄傲自大（pretentiousness），它会削弱对内容的把握。 细节总是competent (有能力的）writer 注意的，他们会检视写下的内容，看自己作为读者能否理解自己全部想要说的，同时也看内容是否完整、是一个整体。他们有时会联想、会发明，甚至有时候写出的东西跳出了原先的预期，边写就边自行发展了，这也就是“the book writes itself”的境界。 当然，他们也懂得叙述展开与清楚明了的界限，能够将最难理解的部分用最简单的文字表达，也不会让不该出现的思绪不知不觉地渗透到字里行间（sifting in unnoticed），和差的作者相比，他们的突出点在于是思想的控制者、组织者，sorting it out later而不是任其泛滥。
美式论文、报告写作技巧 编者按：美式教育的特点即是课程内容强调学生参与及创新运用，因此，报告便成了常见的考核学生学习成果的方式，比如实验报告、学期报告、专题报告、研究报告及论文（含毕业论文）等。研究生presentation 及seminar 的机会更是占很大的比重，有些甚至占学期成绩很大比例。如何完成报告、论文同时得到良好的成绩，是本文提供给有志留学的有心人参考的目的。 美国大学生由於自小已养成自动寻找答案习惯，在启发式的教育环境下，写报告、论文对他们来说比较不陌生，虽然专业知识上美国学生不见得比外籍学生强，但是表达能力由於自小培养，加上英语能力的优势，常比外籍学生在报告、论文方面有较隹的利基。反之中国学生比较缺乏报告写作的训练，因此如果在留学过程中无法适应美式教育会比较辛苦，其实论文、报告的写作要领其实不难，只要把握技巧就可水到渠成。 通常论文由篇首(Preliminaries)，本文(Texts)以及参考资料(References)三部分构成；而这三大部分各自内容如下： (一) 篇首： 封面(Title) 序言(Preface) 谢词(Acknowledge) 提要(Summary) 目录(Tables and Appendixes) (二) 本文： 引言(Introduction) 主体，含篇(Part)、章(Chapter)、节(Section) 、以及注释(Footnotes) (三)参考资料： 参考书目(References or Bibliography) 附录资料(Appendix)。 进行论文或报告写作之前，先要确定想要表达的主题，主题确定后，将其具体表达，即为题目。题目可以提供研究者： 一.研究的方向 二.研究的范围 三.资料搜集的范围 四.预期研究成果 通常在确定题目之後就开始找资料从事研究，建议在找资料之前最好去问教授有哪些参考资
2015年商务英语BEC高级写作词汇transition noun 转变，转换，过渡 volunteer noun 志愿者/兵 ageism noun 对老年人的歧视 alleviate verb 使(痛苦等)易于忍受，减轻 aptitude noun 能力，才能 slot noun 为某人/某事物安排的位置或时间 from scratch 从零开始，从无到有，白手起家 jump at phrasal verb 欣然接受 recession noun 工商业之萧条/不景气 recruit verb 征募新兵/吸收新成员 arbitrary adjective 任意的，武断的 blanket adjective 包括一切情形或种类的，总括的，综合的creed noun 信条 criminology noun 犯罪学，刑事学 culprit noun 犯人 CV UK noun = curriculum vitae个人简历 discriminate verb 歧视，区别待遇 dynamic adjective 动力的，精力充沛的，有力的，动态的guilt noun 罪行，内疚 high-flyer noun 抱负极高的人，有野心的人 irrespective adjective 不顾的，不考虑的，无关的 lag verb 落后于，滞后 obsessed adjective 着迷/牵挂/困扰的
oppress verb 压迫，压抑 pressing adjective 紧迫的 prevalent adjective 普遍的，流行的 résumé noun 个人简历 rot verb 腐烂/败 set in phrasal verb (指雨、坏天气、感染等)开始并可能继续下去sliding scale noun 滑动费率，滑动折算制 steady adjective 稳固的，稳定的 strenuous adjective 精力充沛的，干劲十足的，必须努力的 corridor noun 走廊 give [someone] a hard time phrasal verb 使某人难堪 interviewer noun 主持面试者，采访者 panel noun 座谈小组，陪审团 promising adjective 有希望的，有前途的 short list noun 决选名单 bonus noun 奖金，红利 eligible adjective 合格的/有恰当资格的 the nitty-gritty noun informal 基本事实，实情 board noun 懂事会，理事会 array noun 排列，编队 asset noun资产/有价值的技能、人 branch office noun 分店，支店 civil engineering noun 土木工程 cornerstone noun 奠基石，基础
欢迎各位员工及家人参与。 . , . 董事会将于月日星期五下午点在室召开会议。 . 我们的门诊政策有所变动，希望大家注意。 ’. 这个星期三的公司例会宣布成立公司研发部。 . 有关详情请联系张文，电话是。 . 借此机会感谢大家的配合。 . 我们非常希望你能参加我们的结婚典礼，希望能在月日那天见到你。 . . ’. 夫妇很荣幸能邀请您参加庆祝他们女儿大学毕业的花园聚会。 . 我们盛情邀请您和家人参加的周年舞会。 . 希望您能接受邀请，并在月日之前回复。 . . 晚宴开始前在室会有茶点，欢迎前往。 . 请于天内汇款以维持您的信用等级。 , , . 虽然公司已预订在星期六使用会所，但是我们仍能为您提供人的会议室。 . 您要求报销差旅费的请求已被批准，相信您一定很高兴得知这一消息。 . 凭借在饮食业的丰富经验，我们能为顾客提供最好的服务。 . 从您的来信得知，已发现五把椅子在装运过程中受到损坏。 . 我们希望本月底以前收到您应付的金额。 , . 我们希望你们能对货物满意，并期待收到你们更多的订单。 . 对于任何不便之处我们再次表示歉意。 . 如能尽早回复，不胜感激。 . 我们期待与你们的合作愉快而成功。 ’. 请注意公司周年舞会的日期变动。
下面我将罗列有关结果。 . 以下政策立即生效。 . 请于星期五告知你假期里的联系电话。 . 与的合作将对公司未来发展有帮助。 ’. 这份备忘录将展示与上海总公司会议的结果。 , . 我代表公司所有职员衷心祝贺你被委任为诺丁汉办公署的总经理。 . 祝你前程锦绣。 , , . 这是一个了不起的成就，我相信你的家人朋友还有你自己一定会引以为豪。 . 我们知道你为此付出了很多努力，你得奖是实至名归的。 . 祝你和你的事业继续走向辉煌。 . 这是董事会年五月份会议有关决策的报告。 . 目前调查的主要结果可总结为以下几点。 ’, . 这个建议是在我前三年研究的基础上提出的，我相信会行得通。 . 还有些其他方法可以降价。 , , ’. 目前我正在进行该项目的调查工作，已取得了下列成绩。 . 调查表明这类产品的市场正处于成长期。 “”. 我们希望能紧扣贵公司在广交会上展出的“象牙牌”照相机。 . 请告知您能给我们什么样的优惠。 , , . 我们公司希望能进口摩托车，如果贵公司能给我们寄上你们公司最新的产品目录、价格单和出后条款，我们将不胜感激。 . 我们有意采用贵公司现有的部分产品用于家具生产。 . 在此先感谢您对我们提供的帮助。 .
剑桥商务英语考试BEC中级写作技巧 沪江小编:BEC中级开考在即,在不到两周的时间内,可以迅速提高成绩的只有写作部分了。掌握BEC中级写作技巧,就可以在BEC中级作文考试中拔得头筹。沪 江英语为你准备了一些该背该记的模板、技巧,千万别错过了。 BEC中级写作考试时间是45分钟,从多方面测试考生的各项能力,包括完成题 目要求的能力,组织衔接观点的能力,语言表达的得体性,丰富性,以及语法和拼写的准确性等。主要考以下两种题型。 第一题是写一篇40-50字的电子邮件、备忘录、便条等。主要考查考生按照题目要求完成任务的能力,组织衔接观点的能力,语言表达的得体性,词语的丰富性,语法、拼写的准确性等。 应试技巧 1、仔细阅读要求,确定所要写的是电子邮件、备忘录、还是便条。注意格式。 2、一定要完成所指定的3项任务,并进行合理发挥。 3、不要完全照抄题目要求的任务提示,尽量变化一下,如果实在不知道如何变化,或没有把握,至少要把要求补充为完整的句子。 4、字数一定要控制在40-50以内,多字或少字都会扣分。 5、根据写信人和收信人的关系和要求写的内容判断使用语气的正式程度。 6、第一部分主要是公司内部交流,上级给下级写,语气不必特别正式,下级给上级写,最好采用正式语气。给平级同事写信,语气也不必太正式。上级给下级安排日常工作或下级向上级请示工作,最好用正式语气。平级之间的一般交流,可以不太正式。切记不要把不正式和不礼貌混淆,不正式不代表不礼貌。无论给谁写信都要礼貌。
7、写时别忘遵守我课堂上讲的7C原则(completeness, conciseness, correctness, consideration,clarity, courtesy, concreteness 8、注意谨慎使用缩略式(如I’m ,建议不使用缩略式,以防犯错。 9、注意单词和语法的准确性,宁可用正确的简单句,也不用错误的复杂句。 10、最好写前打个草稿,写后仔细检查。检查内容包括是否完成3个任务,单词、语法、文体是否正确、恰当,字数是否符合要求,格式是否正确等。 11、注意卷面整洁,这会给阅卷老师至少要留下一个比较好的第一印象。 第二题是写一篇120-140字的商务信函、报告或建议书。 商务信函写作应试技巧 构思正式的商务信函时,须考虑以下几个方面: 1、写信目的 要明确写信目的,是为了提供信息,咨询,还是投诉等?希望得到什么结果? 2、读者对象 明确读者对象,使用正确的文体,得体的语言。 3、条分缕析 分段有助于增加行文的明晰程度,增加信函的可读性。写信要清楚分段,有条理的表达自己的观点,每段只表达一个主题。也可以适当用弹点、数字等技巧以帮助读者理解自己的信。 4、常用表达 要使用商务信函常用的表达,那样会显得很专业,给读者留下很好的印象。
Begin at the same level~~~~ 下降到最低点: 波折变化: fluctuate around fluctuation of 幅度：slightly sharply significantly dramatically a is in direct proportion to b merely roughly 一、BEC高级（Higher）Part Ⅰ——图表作文 图表作文的文章结构 1）引言部分 2）主体段落 3）结论部分 4）例文分析： The bar chart below shows the number of complaints made by consumers about different products and services in the years 1994 and 1997.
Write a short report for a university lecturer describing the information in the graph. You should write at least 140 words. The bar chart displays the changes in the number of complaints made by consumers about five kinds of products and services between 1994 and 1997. According to the diagram, there was an increase in the complaints about most of the products and services. The number of complaints about package holidays abroad and financial services increased over the period. The complaints made about the package holidays abroad rose by 12.7% from 15,000 in 1994 to about 18,000 in 1997. And there were about 52,000 complaints about the financial services in 1997, 5.2% up on 1994. There were also more complaints about electric goods and second-hand cars in 1997 than in 1994. The complaints about the two products rose by 9.2% and 6.7% respectively. The former increased from 66,000 in 1994 to about 70,000 in 1997 and the latter went up from 80,000 to 86,000. And clothing is the only sector where the number of complaints dropped over the period. In 1994, there were around 45,000 complaints while the figure decreased by 4% to around 43,000 in 1997. In conclusion we can see there were more complaints about the products and services in 1997 than in 1994 with the only exception of clothing. ●图表作文常用的语言手段 1）作文的开头——表示“出处”的句子结构。 2）描述“数据变化”的常用表达方式 3）表示变化的副词和形容词 4）描述“数据”的表达方式 5）“大约”的表达方式 ●真题写作范例： 例一（课堂15分钟快速练习）： The graph below shows development in the ownership of mobile telephones as a percentage of telephones owned. Write a short report for a university lecturer describing the changes in telephone ownership. You should write at least 150 words.
2019年商务英语初级写作指导（1） 感谢信 感谢信(Letter of Thanks)是外国政府机构或个人的关心、支持、帮助或热情款待表示感谢的对外函件。其具体格式和要求与邀请函相同。 例文Date and Place Mr.____ Minister of _____ (Address) Beijing,China Dear Minister, I am writing this letter to thank you for you warm hospitality accorded to me and my delegation during our recent visit to your beautiful country. I would also like to thank you for your interesting discussion with me which I have found very informative and useful. During the entire visit, my delegation and I were overwhelmed by the enthusiasm expressed by your business representatives on cooperation with China. I sincerely hope we could have more exchanges like this one when we would be able to continue our
interesting discussion on possible ways to expand our bilateral ecomomic and trade relations and bring our business people together. I am lookingforward to your early visit to China when I will be able to pay back some of the hospitality I received during my memorable stay in yur beautiful country. With kind personal regards, Faithfully yours, (Signed) Mr.___ Minister of Economic Cooperation PLACE 2019年商务英语初级写作指导（2） Explanation Dear Mr. / Ms, I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised.
第一篇 PART ONE z Recently, an international survey has been conducted to investigate exports of grains in different regions in 2009. the pie charts below compare exports of wheat, corn and soy of European and North America. z Using the information from the pie charts, write a short report describing the differences between Europe and North America. z Write 120~140 words. Exports of Europe Exports of North America PART TWO z You work for a milk factory. Recently a customer has written to you complaining the poor quality and bad taste of the milk. z Write a letter to the customer z apologizing for having sent the poor quality milk z giving reasons for what happened z explaining what happened was exceptional z promising sending new milk to the customer. z Write 200~250 words.
教学 点 （函 授站 ）： 专 业： 年级： 学 号 ： 姓 名： 密 封 线 内 严 禁 答 题 试卷号： *********学院2015学年度第1学期 期末考试试卷 考试年级 13.14.15 专业 商务英语 科目 商务英语习作 出卷老师 ***** 商务英语写作 I. Complete the letters with the words given. Change the word forms where necessary. (10points) popular , inquiry, hire, volume, assign, instead of, recommend, cooperation, responsible, branch (1) Dear Sir Owing to the large increase in the ___1___ of our trade with this country, we have decided to open a(n) ____2____here,with Mr. Jackie Black as manager. The new branch will open on 1st July and from that date all orders and ___3____ should be sent to Mr. Black at the above address, ___4___to our London office. We take this opportunity to express our thanks for your ____5____ in the past. We hope the new arrangements will lead to even better results. Y ours faithfully (2) Dear Sir This letter is to ___6___ Tim Steven as an outstanding salesperson. I have known and worked with Tim for more than three years. He is a highly __7____ and creative individual. Form the day he came to work for us, he was a welcome member of our sales team. He willingly undertook any task___8___ to him, whether it involved direct sales or not, and his enthusiastic manner made him____9___with all our customers. I am sorry to lose Tim, but his educational plans call for him to move outside our city . I believe anyone who____10___ him will be truly fortunate. Y ours sincerely II. Choose the best answer for each question. (10 points) 11. After checking the goods against your invoice, we discovered a considerable shortage ______ number. A. of B. in C. for 12. As soon as we receive the signed form, we will add your name to the list of people _______ snow shoveling. A. requiring B. require C. required 13. The report is to be _______ to the Directors as soon as possible. A. prepared B. promoted C. presented 14. I am glad that I feel quite _______ for the position you advertised.
商务英语写作指南 (一)商务便函 例一 SCHOOL OF ENGNISH FOR BUSINESS MEMORANDUM To: Mr. Kingswick, Course Coordinate From: Barnsby Campbel Date: 19 November 1995 Subject: Lesson Plan for 28 November Lecture I intend to teach memo writing in my next lecture. I plan to cover the following parts: 1. Inside Address This is omitted in a memo. As internal communication the reason is obvious. 2. Greeting It is more polite to put Mr., Mrs., or Ms before and the office after the name of the recipient. You may sometimes address the readers as a group. 3. Subject This is a phrase to tell reader what the memo is about. Sometimes only he phrase is given without the word Subject before it. 4. Body These should be short, less than 10 lines, and concentrate on only one paragraph one idea each. Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about. Another practice is number the paragraphs for easy reference later on. 5. Carbon copy
BEC高级写作常用模板、句型总结 Memo 格式(养成习惯，全部左对齐)：很多时候，题目本身已经帮你写好，不是考核的重点 to: mike lee, account manager(title， optional) from: same as above date: 21 may 1999 (p16写分，加减法) subject: 1. 一般不多于5个字 2．名词加名词 changes of meeting/apologies for delay/announcement of Christmas party 3. adj. + n. E.g. personal mobile body initial (optional) C.C (optional) Example: p9 写分 审题顺序 a. Who are you? b. Who do you write to? Subordinate, superior, colleague, or a customer. c. What is it about? Bad/good news, express gratitud e or scolding… Decide the register (informal/formal; direct/polite) wording In this question, Very Formal, polite. d. Point sequence怎样排列没有问题，只要有逻辑就行了 Logic: 1-4-3-2/1-4-2-3 先告诉有这件事，然后在说细节，总分总 第一个内容点句型的应用： 通知，宣布消息的句型： 1. I am delighted/glad/happy to announce that/notify you that/inform you that/tell you that/ let you know that formal to informal 宣布好消息 2. Please be informed /be advised that/note that/ formal to informal 但消息的类
2020年高级商务英语考试写作优秀范文 为了让大家更好的准备商务英语BEC考试，给大家2020年高级商务英语考试写作优秀范文,下面就和大家分享，来欣赏一下吧。 Request for an Increase in Salary 要求增加工资 My present appointment carries an annual salary of ?18,500; this was reviewed in March last year. During my five years with the pany, I feel I have carried out my duties conscientiously and have recently acquired additional responsibilities. I feel that my qualifications and the nature of my work justify a higher salary and I have already been offered a similar position with another pany at a salary of ?20,000 per annum. My present duties are interesting and I thoroughly enjoy my work. Although I have no wish to leave the pany, I cannot
afford to turn down this offer unless some improvement in my salary can be arranged. I hope a salary increase will be possible, and look forward to hearing from you soon. Yours sincerely Letter of Resignation 辞职信 Dear Mr McKewan Please aept notice of my intention to leave the pany in one month’s time, ie 28 July.考生如果怕自己错过考试报名时间和考试时间的话，可以预约短信提醒，届时会以短信的方式提醒大家报名和考试时间。 As I have discussed with you I have aepted a position with another pany that will allow me greater responsibilities and improved opportunities for advancement.
国贸1094班商务英语写作课后习题答案整理 考试题型： 1. 词汇（汉译英）15% 2. 介词填空 15% 3.选择题(课后) 15% 4. 句子翻译 25% 5. 写信 30% 第一单元：商务书信写作的基础知识 1．(1) Shaanxi Machinery & Equipment Imp. & Exp. Corporation (2) 29 ChangleZhong Road Xi’an, China (3) Tel: (86 29) 85332653 (4) Fax:（86 29）85335496 (5) Sept. 9, 20 (6) The Pakistan Trading Company (7) 15 Broad Street Karachi, Pakistan (8) Attebtion: Export Dept. (9) Dear Sirs, (10) Re: (Oil Tools) (11) We thank you for your letter dated……(message) (12) Yours Faithfully, (13) Shaanxi Machinery & Equipment Imp. & Exp. Corporation (Signature) Wang Wei Manager
第二单元：建立贸易关系及信用调查 1.(1)-(5) cdbbb (6)-(10) bdcbb 2.(1) regards, say (2)specialized,with(3)with,by (4) If,interesting,enquiry(5)available (6) popularity (7)finances, to (8) compliance 3. (1) We are one of the leading importers dealing in electronic products in the area, and take this opportunity to approach you in the hope of establishing business relations. (2) We have been engaged in handling importing and exporting of machinery and equipment for many years, and our products have enjoyed great popularity in many countries. (3) We owe your name and address to the Commercial Counselor’s office of our Embassy in Beijing. (4) We are given to understand that you are a manufacturer of daily chemicals. One of our clients intends to buy cosmetics from your country. We will appreciate it highly if you can airmail the catalogue and the price list of your products available at present. (5) For our credit standing, please refer to the Bank of China, Shanghai Branch
良师益友网BEC 专家 BEC 写作指南 务便函与便条写作 (一)商务便函 例一 SCHOOL OF ENGNISH FOR BUSINESS MEMORANDUM To: Mr. Kingswick, Course Coordinate From: Barnsby Campbel Date: 19 November 1995 Subj ect: Lesson Plan for 28 November Lecture I intend to teach memo writing in my next lecture. I plan to cover the following parts: 1. Inside Address This is omitted in a memo. As internal communication the reason is obvious. 2. Greeting It is more polite to put Mr., Mrs., or Ms before and the office after the name of the recipient. You may sometimes address the readers as a group. 3. Subj ect This is a phrase to tell reader what the memo is about. Sometimes only he phrase is given without the word Subj ect before it. 4. Body These should be short, less than 10 lines, and concentrate on only one paragraph one idea each. Sometimes for memos with three or more paragraphs, it is advisable to begin each with a heading in capital letters to tell what the paragraph is about. Another practice is number the paragraphs for easy reference later on. 5. Carbon copy This is written as c.c. for short. As in a letter, it lists the persons who are also receiving the memo. 6. Signature Only the initial is need. The office and name in print of the write are omitted. In more casual memos there is no signature at all. Any thoughts on my notes? Anything to add? Let me know at tea break. c.c. Mr. P.L. Duke, Training Office. 例二 Internal Memorandum To:Anne Bell From: Graham Davis Date: 23 March 1992 Subj ect: Office Furniture __________________________________________________________________________ We need some comfortable chains for visitors to go in the manager s office Can you arrange it? We need 10 chains in either beige or dark brown. The maximum you can spend is $ 500. 良师益友网BEC 专家 例三
Advanced Business English Writing Suggested Answers to Task-based Exercises Chapter One 1. Information control 1). The recommendations should be placed after the conclusions. 2). Point 3d should not have been included. Language control 1). The style of the sentence,I’ve been asked to… in the Terms of Reference is far too personal. 2). In 4b the word must creates a hard tone that is inappropriate for addressing the vice-president of personnel. Presentation techniques 1). Conclusions should not be indented in section 5. 2). There is inconsistency in bracketing or not bracketing the letters.
4. Certain changes should be made to the letter: 1) Catherine Porter could address Audrey Maxwell as “Dear Mrs Maxwell”, rather than “Dear Madam”. 2) She could use “I” rather than “we”. “We” is a way of hiding behind your company, avoiding responsibility. You should only use it if you really mean the company as a whole. 3) She could replace formal expressions like “We acknowledge receipt”with more informal ones. 4) She could use the active rather than the passive voice. “I have credited your