Housekeeping 客房服务
Key Sentences（重点句子）
99．Housekeeping．May I come in？
我是客房的，可以进来吗？
100．When would you like me to do your room，sir？
您要我什么时间来给你打扫房间呢，先生？
101．You can do it now if you like．
如果您愿意，现在就可以打扫。
102．I would like you to go and get me a flask of hot water．
我想请你给我拿一瓶开水来。
103．I'm sorry that your flask is empty．
很抱歉您的水壶空了。
104．May I do the turn-down service for you now？
现在可以为您收拾房间了吗？
105．Oh，thank you．But you see，we are having some friends over．噢，谢谢，但你知道我们邀请了一些朋友过来聚聚。
106．Could you come back in three hours？
你能不能过3小时再来整理？
107．Certainly，madam．I'll let the overnight staff know．
当然可以，女士。我会转告夜班服务员。
108．Would you tidy up a bit in the bathroom？
请整理一下浴室好吗？
109．I've just taken a bath and it is quite a mess now．
我刚洗了澡，那儿乱糟糟的。
110．Besides，please bring us a bottle of just boiled water．
此外，请给我们带瓶刚烧开的水来。
111．It's growing dark．Would you like me to draw the curtains for you？天黑下来了，要不要我拉上窗帘？
112．Is there anything I can do for you？
您还有什么事要我做吗？
113．I'm always at your service．
乐意效劳。
Dialogue A
A：Housekeeping．May I come in？
B：Yes，please．
A：When would you like me to do your room，sir？
B：You can do it now if you like．I was just about to go down for my breakfast when you came．But before you start，would you do this for me？
A：Yes，what is it？
B：I would like you to go and get me a flask of hot water．I need some hot water to wash down medicine after break－fast．
A：I'm sorry that your flask is empty．I'll go and get you an- other flask that's full at once．
B：Thank you．
Dialogue B
（The Turn-down Service）
A：Good evening，madam and sir．May I do the turn down service for you now？
B：Oh，thank you．But you see，we are having some friends over．We're going to have a small party here in the room．Could you come back in three hours？
A：Certainly，madam．I'll let the overnight staff know．They will come then．
B：That's fine．Well，our friends seem to be a little late．Would you tidy up a bit in the bathroom？I've just taken a bath and it is quite a mess now．Besides，please bring us a bottle of just boiled water．We'd treat
our guests to typical Chinese tea．
A：Yes，madam．I'll bring in some fresh towels together with the drinking water．
B：OK．
A：（Having done all on request） It's growing dark．Would you like me to draw the curtains for you，sir and madam？
C：Why not？That would be so cozy．
A： May I turn on the lights for you？
C：Yes，please．I'd like to do some reading while waiting．
A：Yes，sir．Is there anything I can do for you？
C：No more．You're a smart girl indeed．Thank you very much．
A：I'm always at your service．Goodbye，sir and madam，and do have a very pleasant evening．
Words and Expressions
flask n．长颈瓶，热水瓶
overnight a．终夜的，一夜间的
cozy a．舒适的，温暖的
service n．服务，帮助
At the Reception Desk在接待处 1
Key Sentences（重点句子）
28．I want a double room with a bath．
我要一间有浴室的双人房。
29．How much a day do you charge？
每天收费多少？
30．It is hundred yuan a day including heating fee， but excluding service charge．
一百元一天，包括供暖费但不包括服务费。
31．It's quite reasonable．
收费十分合理。
32．How long do you intend to stay in this hotel？
您准备住多久？
33．Have you got through with the check－in procedure？
你是否已经办妥住宿登记手续？
34． Can I book a single room for my friend beforehand as he will arrive in Shanghai tomorrow morning？
我能为我的朋友预订一间单人房吗？他将于明天早上到达上海。
35．Would you mind filling in this form and pay a hundred yuan in advance for him．
请填好并预付一百元钱。
36．This is a receipt for paying in advance．Please keep it．
这是预付款收据，请收好。
37．Have you any vacant（spare） room in the hotel？
旅馆里有空余房间吗？
38．Sorry， we have no vacant（spare） room for you． But I can recommend you to the Orient Hotel where you may get a spare room．
对不起，我们已经客满了。但是我可以介绍您去东方饭店，那里有空余的房间。
39．Good afternoon， my room number is 321．Any mail for me？
下午好！我的房号是321。有我的信吗？
40．Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
有的。您有两封信和一封电报，一小时前有一位小姐来电话留言给您。
41．I'll mail a letter to U．S．A．by airmail．
我要寄一封航空信到美国。
42．How much do I have to pay for you？
我要付多少钱？
43． A letter generally mails to America—Europe—Africa by airmail． First 20 grams is 20 yuan．
通常一封寄到美国、欧洲、非洲的航空信，20克收费20元。
Dialogue A
（A：Receptionist B：Guest）
B： I want a double room with a bath．How much a day do you charge？
A： It is a hundred Yuan a day including heating fee but excluding service charge．
B：It's quite reasonable．
A：How long do you intend to stay in this hotel？
B：I shall leave in a fortnight（half a month）．
A：Have you got through with the check－in procedure？
B：Oh，yes，I'm going to fill in the form of registration right now．Can I book a single room for my friend before hand as he will arrive in Shanghai tomorrow morning？
A：Sure．Here is the form for reservations．Would you mind filling in this form and pay hundred Yuan in advance for him．
B：All right． This is one hundred Yuan to pay for my reservation．
A：Thank you．This is a receipt for paying in advance．Please keep it．Dialogue B
B： Have you any vacant（spare） room in the hotel？
A：Sorry，we have no vacant（spare） room for you． But I canre commend you to the Orient Hotel where you may get as pare room．
B：That sounds very good！Can I book the plane ticket（train ticket，ship ticket）here？
A：Please go to the CAAC office to book your plane ticket．If you want to book your train ticket or ship ticket，you'd better go to the Shanghai International TravelService．
B： Could you tell me how many kinds of rooms do you have？
A：There are single rooms， double rooms， suites and deluxe suites in our hotel． Every room is equipped with a bat hand a telephone．
B：Oh，I see．Thanks．
A：You are welcome．
Dialogue C
（A： Guest B： Receptionist）
A：Good afternoon，my room number is 321．Any mail for me？
B：Yes．You have two letters and one telegram， also a message was left by a lady before one hour．
A：Let me see who called…？ I have to make a phone call．Will you get me the party？ Here is the number．
B： OK．Wait for moment．… Here is your p arty．
A： Thank you．I'll mail a letter to U． S． A．by airmail．How much do I have to pay for you？
B：A letter generally mall to America- Europe- Africa by airmail．First 20 grams is 20 Yuan．Each additional 20grams is 15 Yuan．
A：Oh，I see．Thank you very much．
Words and Expressions
heating fee 供暖费
exclude vt．把……排除在外
reasonable a．（价钱）公道的，不贵的
fortnight n．十四日，两星期
procedure n．过程，步骤，程序
check－in procedure 住宿登记手续
registration n．登记，注册
deluxe suites 豪华套房
3.
At the Reception Desk在接待处 2
Key Sentences（重点句子）
44．Yes， we do have a reservation for you．
对了，我们这儿是有您预订的房间。
45．Would you please fill out this form while I prepare your key card for you？
请您把这份表填好，我同时就给您开出入证，好吗？
46．What should I fill in under ROOM NUMBER？
“房间号码”这一栏我该怎么填呢？
47．I'll put in the room number for you later on．
过会儿我来给您填上房间号码。
48．You forgot to put in the date of your departure．
您忘了填写离店日期了。
49．And here is your key，Mr．Bradley．Your room number is 1420．
给您房间的钥匙，布拉德利先生。您的房间号码是1420。
50．It is on the 14th floor and the daily rate is＄90．
房间在14层，每天的房费是90美元。
51． Please make sure that you have it with you all the time．
请务必随时带着它。
52． My business negotiation has progressed much more slowly than I had expected．
我的业务谈判进行得比我原先预料的慢了许多。
53． I wonder if it is possible for me to extend my stay at this hotel for two days．
我想知道是否可以让我在这儿多呆两天。
54．I'll take a look at the hotel's booking situation．
我来查看一下本店房间的预订情况。
55．I'm glad that we'll be able to accept your extension re－quest．
很高兴我们有办法接受您延长住宿的要求。
56． But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．
不过，恐怕最后两天我们得请您搬到别的房间去。
57． We have already let your room to another gentleman．
我们已经把您住的房间租给了另外一位先生。
58． That's no problem at all．
没问题。
Dialogue A
A： Good morning， sir． Can I help you？
B：Good morning！I have a reservation for a single room with a bath here．
A： May I have your name， sir， please？
B：Bradley，John Bradley．
A：Just a moment， sir， while I look through our list．Yes，we do have a reservation for you， Mr． Bradley．Would you please fill out this form while I prepare your key card for you？
B：Yes．Can I borrow your pen for a minute， please？
A：Sure．Here you are．
B：What should I fill in under ROOM NUMBER？
A： You can just skip that． I'll put in the room number for you later on．
B：（After he has completed the form） Here you are．I think I've filled in everything correctly．
A：Let me see…name， address， nationality，for war ding address，passport number， place of issue， signature and date of departure．Oh，here，sir．Your forgot to put in the date of your departure． Here let me fill it in for you．You are leaving on…？
B：Ocrober 24．
A：Now everything's in order．And here is your key，Mr．Bradley．Your room number is 1420． It is on the14th floor and the daily rate is＄90．Here is your key card with all the information on your booking， the hotel services and the hotel rules and regulations on it．Please make sure that you have it with you all the time．You need to show it when you sign for your meals and drinks in the restaurants and the bars．You also need to show it when you collect your key from the Information Desk．
B： OK．I'll take good care of it．
A： And now if you are ready，Mr．Bradley， I'll call the bell-boy and he'll take you to your room．
B： Yes， I'm ready．Thank you．
A：I hope you enjoy your stay with us．
B：I'll try．
Dialogue B
A：Good morning！Can I help you？
B：Good morning！ I'm Mr．Doug lass in room 1208． My business negotiation
has progressed much more slowly than I had expected．This makes it necessary for me to stay on here for another day．I wonder if it is possible for me to extend my stay at this hotel for two days．
A： I'll take a look at the hotel's booking situation． Yes， sir，I'm glad that we'll be able to accept your extension re－quest．But I'm afraid that it will be necessary for us to ask you to change rooms for the last two nights．You see，we have already let your room to another gentle-man．Is that acceptable to you？
B： Yes， that's no problem at all．
A：Let me see… room 1111 Will be vacant． How about room1111？
B：That is fine．
A：When would you like to move tomorrow？
B： I don't know．
A：The new occupant will be checking in a little after twelve．
B： That means I have to move out before 12． Let me see． I'll be leaving for the negotiation at 9∶30 tomorrow morning and I will not be returning to the hotel until sometime in the afternoon． So I'm going to have to do it before I go to the negotiation．Well，I think I will move at 9o'clock．
A： Good．I will send a bellboy to your room and help you with your luggage at 9 o'clock． And please remember to bring your key card to the reception desk when you pass it tomorrow so that I can change the room number on it．
B：I will．Thank you very much．
A：Goodbye．
Words and Expressions
nationality n．国籍
forward v．．发送，寄发
for warding address 转投地址
passport n．护照
place of issue 发照地点
signature n．签名
departure n．离开
regulation n．规章，规定，条例
negotiation n．谈判；磋商
extension n．延长日期
4. Room Reservations预订房间
Key Sentences（重点句子）
1．I'd like to book a double room for T uesday next week．
下周二我想订一个双人房间。
2．What's the price difference？
两种房间的价格有什么不同？
3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I'll take the one with a front view then．
我想我还是要阳面的吧。
5．How long will you be staying？
您打算住多久？
6．We'll be leaving Sunday morning．
我们将在星期天上午离开。
7．And we look forward to seeing you next T uesday．
我们盼望下周二见到您。
8．I'd like to book a single room with bath from the after-noon of October 4 to the morning of October 10．
我想订一个带洗澡间的单人房间，10月4日下午到10月10日上午用。
9．We do have a single room available for those dates．
我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？
请问房费多少？
11．The current rate is＄50 per night．
现行房费是50美元一天。
12．What services come with that？
这个价格包括哪些服务项目呢？
13．That sounds not bad at all．I'll take it．
听起来还不错。这个房间我要了。
14．By the way，I'd like a quiet room away from the street if the is possible．
顺便说一下，如有可能我想要一个不临街的安静房间。
Dialogue A
A：Room Reservations．Good afternoon．
B：I'd like to book a double room for T uesday next week．
A：That's fine，sir．A double room for T uesday，September12th，with a front view or rear view？
B：What's the price difference？
A： A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．
B：I think I'll take the one with a front view then．
A：How long will you be staying？
B：We'll be leaving Sunday morning．
A：That will be five nights，sir．Thank you very much，and we look forward to seeing you next T uesday．
B：Good．That's all settled then．Good-bye．
A：Good-bye．
Dialogue B
A：Advance Reservations．Can I help you？
B：Y es，I'd like to book a single room with a bath from the afternoon of October 4 to the morning of October 10．
A：Y es，we do have a single room available for those dates．
B：What is the rate，please？
A：The current rate is＄50 per night．
B：What services come with that？
A：For＄50 you'll have a radio，a color television，a telephone and a major international newspaper delivered to your room everyday．
B：That sounds not bad at all．I'll take it．
A：V ery good．Could you tell me your name，sir，please？
B：Y es，it is Moore．
A：How do you spell it，please？
B：It's M-O-O-R-E．
A：M-O-O-R-E．And what is your address，please？
B：It is 3600 Montague Boulevard，Hattiesburg，Mississiippi39401 U．S．A．．
A：Excuse me，sir，but could you speak a little more slowly，please？
B：Sure，no problem．It's 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．Have you got it？
A：Y es，so it is 3600 Montague Boulevard，Hattiesburg，Mississippi 39401 U．S．A．．
B：That's right．
A：What about your telephone number？
B：（601）264-9716．By the way，I'd like a quiet room away from the street if that is possible．
A：A quiet room away from the street is preferred．O．K．．W e'll mail you a reservation card confirming your booking as soon as possible．W e look forward to your visit．
B：Thank you and good-bye．
A：Good-bye．
Words and Expressions
settle v．解决
available a．可得到的，有用的
confirm vt．使坚定，认可
Mississippi n．密西西比（美国州名）
5.
At the Information Desk问讯处 1
Key Sentences（重点句子）
72．Is there any place in the hotel where we can amuse our－selves？旅馆里有娱乐场所吗？
73．If you want to take a walk， you can go to the garden．
如果您想散步，可以去花园。
74．There is a recreation centre on the ground floor．
在一楼有个娱乐中心。
75． You can play billiards，table tennis，bridge，and go bowl－ing．您可以去打打台球、乒乓球、桥牌和保龄球。
76．Is there a place where we can listen to some music？
有听音乐的地方吗？
77． There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and mode rnmusic，while having some Chinese tea or other soft drinks．
有个音乐茶座，您可以一边欣赏古典音乐，如贝多芬、莫扎特、李斯特的乐曲和现代音乐，一边品尝中国茶和软饮料。
78． Would you please tell me the daily service hours of the dining room？请告诉我餐厅每天的服务时间，好吗？
79．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．从早上七时一直到晚上十时，几乎全天供应。
80． When will the bar and cafe open？
酒吧和咖啡馆什么时间开放？
81．From 3∶00 p．m．till midnight．
从下午三点到晚上十二点。
82．Does the guest house offer any other service？
宾馆里还有哪些服务项目？
83．We have a barber shop， a laundry， a store， post and telegram services，a newspaper stand，a billiard，table tennis， video games and so on．我们有理发室、洗衣房、小卖部、邮电服务、报刊供应柜、弹子房、乒乓球和电子游戏。
84．It's jolly good！
这太好了！
85．And where can I have my laundry done？
脏衣服送到哪里去洗？
Dialogue A
A：Is there any place in the hotel where we can amuse our－selves？
B：If you want to take a walk， you can go to the garden． Itis very relaxing there．
A： That sounds good．But is that the only place to go？
B： No， sir． There is a recreation centre on the ground floor．You can play billiards， table tennis， bridge，and go bowling．
A：Is there a place where we can listen to some music？
B：Yes，sir．There is a music teahouse where you can enjoy both classical music such as Beethoven，Mozart，Liszt，and modern music， while having some Chinese tea or other soft drinks．
A：Oh，great！Thank you very much．
B：It's a pleasure．
Dialogue B
（A： Receptionist B： Guest）
B：Would you please tell me the daily service hours of the dining room？
A：Certainly．From 7∶00 a．m．till 10∶00 p．m．nearly serving all day long．
B： When will the bar and cafe open？
A：From 3∶00 p．m．till midnight．
B： Does the guest house offer any other service？
A：Oh， we have a barber shop， a laundry，a store，post and telegram services，a newspaper stand， a billiard，table tennis，video games and so on．
B： It's jolly good！
A：You may have your shopping and amusements there．
B：Thank you for your concern．Can I get a tourist map in the hotel？
A：Yes， you may go to the lobby and buy it from the news-paper stand there． With the map， you can find your way around．
B： Good．And where can I have my laundry done？
A：There's a plastic bag in the bathroom．Just put your laundry in it．It will be picked up after I make the bed every morning．Here is the room key．
B： Do I keep the key？
A：At the service counter，there are attendants on duty all day．Please leave the key with the service counter when you go out．
B：Yes，I know． Thanks．
A： And then， you might keep your valuables： diamonds，necklace，ear －rings，etc．，in the vault of the guest house．
B：You give very good service in this guest house．Thank you a lot．
A：Thank you， Mr．Taylor．I hope you will enjoy staying here．In the mean time，the hot water supply in this guest house is from 6∶00 a．m．up to 12∶00 p．m．
B：Oh，that sounds good． I feel like taking a bath right now．I'm used to having a bath at 9 o'clock every morning．
A：If you please．In the batnroom， everything has already been prepared，such as toilet soaps， towels， bathing towels， bathrobes， slippers，toilet paper， shampoo，combs，brushes， shavers，an ashtray and bathing caps．
B：Thank you for your information．
Words and Expressions
amuse vt．给……娱乐；逗……乐
bowling n．保龄球
vedio a．图像的
game n．游戏
jolly a．极好
amusement n．娱乐
concern n．v．关心，涉及；关于
lobby n．门廊；门厅
valuable n．值钱物 a．值钱的
diamond n．钻石、金刚石
necklace n．项圈，项链
ring n．戒指
vault n．（银行）保险库
supply v．供应
bathing towel 浴巾
bathrobe n．浴衣
slipper n．拖鞋
shampoo n．洗发液（香波）v．洗头ashtray n．烟灰缸
shaver n．电动剃刀
顾客： 请问贵酒店位于哪里？ How about your hotel’s location? 请问贵酒店是几星级的？ What’s the level of your hotel? 请问贵酒店有什么设施？ How about your hotel’s facilities? 请问贵酒店有什么房间类型？ What kind of room do you have? 请问贵酒店有接车服务吗？ Does your hotel have pick-up service? 请问贵酒店有没有免费接机服务？ Do you have a transfer service from airport to hotel free of charge? 我想预定客房。 I’d like to make a reservation. 我想订一个房间，五月2号到4号，请问你们还有空房吗 I need a room for three days from May 2 to May 4. Do you have any vacancies? 我想更改／取消预订。 I’d like to change/cancel a re servation. 我将会较晚到本酒店，但请为我保留预订 I’ll arrive late, but please keep my reservation. 我想延住多两天，直到9号 I’d like to extend it for two more nights until the 9th. 服务员： 我们酒店位于市镇。本酒店离咸阳机场30分钟车程，到西安火车站只需15钟车程。Well, our hotel located in 。。。town, 。。。. The hotel is only 30 minutes from Xianyang airport and 15 minutes to Xi’an railway station ，by car. 本酒店是五星级的酒店。 Our hotel is a five-star hotel. 本酒店有四种类型餐馆，大堂吧，会议室,健身会所,游泳池,商场。 We have four kinds of restaurant, lobby bar, conference room, health center, swimming pool and shop prince。. 我们酒店有标准房，高级房，豪华房，行政房。除此之外还有总统套房。而且我们酒店还设有不吸烟楼层及连通房。 We have standard, superior, deluxe, executive rooms. There is also one presidential suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting rooms. 请问需要预订哪一类型的房间？ May I have the room type, please? /What kind of room would you like to reserve? 请问您需要订哪一天？什么时候入住及退房？/请问您打算逗留多长时间？/请问大概什么时候到酒店，先生？ Which dates would you like to book? When will you check in and check out?/ How long will you stay in our hotel?/ What time do you expect to arrive , Sir?
翻译对照词汇表 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 酒店岗位： Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师Head Chef厨师长 Cook炊事员 Assistant Manager大堂副理 Lobby Manager大堂经理 Tourist Guide导游 Sauce Cook调味汁厨师 Restaurant Manager饭店经理 Rooms Division Manager房务部经理 Second Chef副厨师长 Second Waiter副领班 Trainee Manager见习经理 Receptionist接待员 Bar Operative酒吧服务员 Hotel Accountant酒店会计 Chief Accountant; Financial Controller酒店主管会计;财务总监 Housekeeping Manager客房部经理 Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班 Floor Attendant楼层服务员 Travel Agent 旅游中介 Doorman门童 Pantryman配餐员 Front Desk Manager前台经理 Front Office Supervisor前台领班 Front Office Manager前厅经理 Assistant Front Office Manager前厅副理 Cleaner清洁工 Food Checker食品检验员 Vegetable Cook蔬菜厨师 Materials Manager物料经理 Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理 Assistant Banquet Manager宴会部副经理 Banquet Manager宴会部经理 Night Manager夜班经理 Hotel Greeter迎宾员 Reservation Manager预订部经理 Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理 Front Clerk; Reception Clerk总台接待员 room reservation客房预定 fully booked客满 types of rooms房间种类 double room双人房 standard room标准房 twin room双床房
客人打电话取消预定-酒店电话英语情景对话 有预定就会有取消，下面这段酒店电话英语情景对话中，客人打电话到客房部取消已经预定好的酒店。 C： Room Reservations.May i help you,madam? 客房预定。需要我帮忙吗，夫人？ G： I'd like to cancel a reservation. 我想取消预订。 C： In whose name was the reservation? 是用谁的名字预定的？ G： Jack Bruder. 杰克布鲁德尔 C： How do you spell that,please? 怎么拼写呢？ G： B-r-u-d-e-r. B-r-u-d-e-r.
C： What was the date of the reservation? 预订的日期是什么呢？ G： From October 2nd for 3 nights. 从10月2日开始起，3晚 C： Excuse me, but is the reservation for you? 对不起，是为您预定的？ G： No,it's for my friend. 不，是给我朋友订的 C： May i have your name and phone number ,please? 能告诉我你的名字和电话吗？ G： Yes,it's Mary Calson and my number is 365-7071.恩，我叫玛丽，我的电话是365-7071 C： Thank you ,ma'am.I'll cancel Mr.Bruder's reservation fromOctober 2nd for 3 nights.My name is Jason and we look forwardto another chance to serve you.
一、Department Name and Position Name(部门名称及职门名称) 1部门Department 2 职位Position 3 行政办Executive Office 4 财务Financial Department 5 会计部Accounting Department 6 采购部Purchasing Department 7 销售部Sales and Marketing Department 8 工程部Engineering Department 9 人力资源部Human Resources Department 10 培训部Training Department 11 保安部Security Department 12 前厅部Front Office Department 13 客房部Housekeeping Department 14 餐饮部Food and Beverage Department 15 中餐厅Chinese Restaurant 16 西餐厅Western Restaurant 17 日本餐厅Japanese Restaurant 18 大堂吧Lobby Bar 19 娱乐部Entertainment Department 20 桑拿Sauna Centre 21 夜总会Night Club 22 桌球室Snooker 23 游泳池Swimming Pool 24 健身室Gym 25 棋牌室Chess Room 26 美容美发Beauty and Barber Centre 27 商场Shopping Arcade 28 花店Flower Shop 29 阅览室Reading Room 30 乒乓球Table Tennis 31商务中心Business Centre 32行政楼层Executive Floor 33 总机Operator Telephone Room 34 接待处Reception 35 礼宾部Concierge 36 问询处Information 37 大堂副理Assistant Manager
餐厅英语情景对话 A: What can I do for you, sir? 先生，您要来点什么？ B: What have you got this morning? 今天早上你们这儿有什么？ A: Fruit juice, cakes and refreshments, and everything. 水果汁、糕点、各种茶点等等，应有尽有。 B: I'd like to have a glass of tomato juice, please. 请给我来一杯西红柿汁。 A: Any cereal, sir? 要来点谷类食品吗，先生？ B: Yes, a dish of cream of wheat. 好的，来一份麦片粥。 A: And eggs? 还要来点鸡蛋什么的吗？ B: Year, bacon and eggs with buttered toast. I like my bacon very crisp. 要，再来一份熏猪肉和鸡蛋，我喜欢熏猪肉松脆一点。 A: How do you want your eggs? 您喜欢鸡蛋怎么做？ Ｂ: Fried, please. 煎的。
1 / 29 A: Anything more, sir? 还要什么别的东西吗，先生？ B: No, that's enough. Thank you. 不要了，足够了。谢谢。 Dialogue 2 (A couple waiting to be seated in a crowded restaurant) （一对夫妇在拥挤的餐厅外等待就座） A: Do you have a reservation, sir? 请问您订位了吗？先生，太太？ B: No, I am afraid we don't. 没有。 A: I'm sorry. The restaurant is full now. You have to wait for about half an hour. Would you care to have a drink at the lounge until a table is available? 很抱歉，餐厅已经满座了。约要等30分钟才会有空桌。你们介意在休息室喝点东西直至有空桌吗？ 不用了，谢谢。我们等一会儿再来。请替我们预定一张二人桌，可以吗？ A: Yes, of course. May I have your name, sir? 当然可以。请问先生贵姓？
英语分级考试复习提纲 基础级 ? Vocabulary（词汇练习）将空白处译成相应的英文或汉语 1) Words and expressions for daily use(日常用语) after在…之后 assure保证 about关于…… afraid害怕 against与…相对的 anything任何事 beg乞求 b efore在…之前 behind在…后面 begin开始 bitter苦的 bother打扰 book书，预定 ceiling天花板 c lock钟 congratulations祝贺 Christmas圣诞 color颜色 complaint投诉 call呼叫，电话 dark黑的，暗的 discount折扣 direction方向 downstairs下楼 day天，日子 date日期 delicious美味的 end终点 enjoy喜欢，享受 excuse借口 for为…… fully满的 greeting问候 good好的 guest客人 give给 get得到，达到 go去 half半how…怎样 hotel酒店 happy高兴，快乐的 hope希望 house房子 hot热的 here这里 hour 小时 help帮助 have有 it它 interrupt打扰 know知道 think想 like喜欢 leave离开 last最后的，最近的 light灯，淡的 long长的 left左边 me et认识 massage按摩 message信息 mind介意，思想 madam女士 may也许 minute分钟 matter事件，麻烦 month月 meal餐 number数字 name名字 night夜晚 nice美好的 now现在的 on在…之上 order点单 pardon原谅，重复 point点 percent百分比 past过去的pleasure愉快，荣幸 quarter一刻，季度 regulations规章 r eport报告 right对的，右边的 room房间 second秒，第二 stay停留 same一样的 season季节 s weet甜的 sour酸的 salty咸的 signature签名 sign信号，签 side边 see看见 service服务 step脚步，台阶 smoke烟，抽烟 sir先生 tell告诉 table桌子 this这个 that那个 turn转弯 tour旅行 today今天 tomorrow明天 time时间 too 也… taste品尝，品位 terrible糟糕的 take拿，取 upstairs上楼 week星期 weekend周末 way路 worry担心 will将… wait等待 welcome欢迎 weat her天气 yesterday昨天 year年 2) Greetings 问候 How do you do! Good morning/afternoon/evening! How are you (doing)? Nice to meet/see you! Welcome to Hongfu Hotel! 3) Asking & inquiring 征询用语 Would you like to leave a message? 您需要留口信么？ I beg your pardon? 您能再说一遍么？ What do you think of our service? 您觉得我们的服务怎么样？ May I know your name/room number? 能告诉我您的名字/房号么？ May I take your order now? 现在可以点菜了么？ May I have your signature please?/Please sign here.请签字。
Hotel English Words: make a reservation:预定 register：登记、注册 Room Reservation: 客房预订处 Book : 预订 book a room/ book a ticket Confirm : 确认 Counter : 柜台 Double room: 双人房 Single room: 单人间 Triple room:三人间 Standard room : 标准间 Family suite: 家庭套房 Deluxe suite : 豪华套房 Presidential suite : 总统套房 Double room with tiwn beds:有两张单人床的双人间 Double bed:双人床 Room change : 房价 Special rate : 优惠价 Service change: 服务费
Discount : 折扣 a 10 percent discount/off suites: 套房 How would you like to pay credit card or cash (您想怎么付款) ---Credit card: 信用卡 ---Cash : 现金 Name tag : 标签，行李牌 Luggage/baggage: 行李 Suitcase : 箱子 Handbag : 手提包 Valuables: 贵重物品 Breakable : 易碎的 Full name/complete name: 全名 Fill in : 填写 Nationality : 国籍 Departure date : 离开日期 Signature : 签名 Passport :护照 Receipt : 收据 Fine : 罚金 Sundry fee : 杂费
日常用语（句子）： 酒店常用英语 Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以 B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订（不是预定） Doorman 门房门童 Housekeeping staff 客房清洁人员 Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服） Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 基本信息 23．May I have your name, please? 请问您贵姓？ 10．Which dates would you like to book? When will you check in and check out? 请问您需要订哪一天？什么时候入住及退房？ 59．What time do you expect to arrive, Sir? 请问大概什么时候到酒店，先生？ 46．What time will the guest be arriving? 客人大概什么到达酒店？ 11．How long will you stay in our hotel? 请问您打算逗留多长时间？ 36．Could you h old the line, please? I’ll check our room availabilities for those days. 麻烦请您稍等，我们查询那段时间的房态。 37．Just a minute, please I’ll check our booking situation. 麻烦请您稍等，我需要查询我们的房态。 73．Just a moment, please. I’ll check the availability for you. 麻烦请您稍等，我查询能否可以提供给您。 41．Could you hold on for a moment please? I’ll check our reservation record. 麻烦请您稍等，让我查询我们的预订纪录。 72．How many people are there in your party? 与您同行有多少人？ 50．I’ll arrive one day early. Is that OK? 我那天早点到，可以吗？
company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party （参加共同活动的）一批，一组，一组人date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite （一套）房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆 offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱lead 带领，引领，领路 give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到 registration登记，注册 at one's service 为...服务 behind 在后面，在...背后 remember 记住，记得 return 送还，还归 firmly 稳固地 go to bed 上床睡觉 check 检查，核对 list 名单，一览表 fill to 填写 form 表格 have a look 看一看 passport 护照 mind 介意，反对 fill out 填写 prepare 准备，预备 key card 出入证 seat 座位 file 档案 identification身分的证明 straight 马上，立刻 separately 单独地 opposite 在...的对面 gift 礼品，礼物 elevator [美]电梯 directly 直接地 straight 笔直的 traffic 交通 distance 直接地 intersection 交叉点，十字路口 suggest 建议，提出（意见，计划）等popular 受欢迎的，大众（或某种人）喜爱的tourist 旅行者，游览者，观光者 famous 著名的，出名的 tourist attraction 旅游胜地 history 历史 direction 方向，方位 well-known 出名的，众所周知的 scene 景色，景象 attractive 有吸引人的，引起兴趣的interest 兴趣 dynasty 王朝，朝代 classical 古典的
附件 酒店常用英语词汇、语句介绍 一、酒店服务、时尚英语 Reserving a Room预订酒店房间(电话) (H=Hotel, G=Guest) H: George's Hotel. 这儿是乔治酒店。 G: I'd like to reserve a room. 我想预订一间房间。 H: When for Sir? 先生，什么时候要用? G: This weekend. 这周末。 H: Thank you. Just a moment, please. 谢谢。请等一会儿。 H: Front desk, sir. (总台接待员)先生，这儿是总台。 G: I want a single room with bath next Saturday. 我下星期六要一间有浴室的单人房。 H: Hold on, please. 请等一下。 (A few seconds later) (几秒钟以后) H: We'll have it ready for you, sir. 先生，我们会为您准备好房间。 G: Fine. 好! H: May I have your name and phone number, sir? 先生，请问贵姓和电话号码? G: Yes, my name is XinHua Zhou, and the number is 116079.
我名叫周新华，电话号码是116079。 Inquiring about the Hotel Charges 询问酒店费用(电话) H: (Operator) George's Hotel. Can be of any assistance? (接线生)乔治酒店。请问有什么贵干? G: Yes, I'd like to find out about the room charges. 我想了解住房费用。 H: Just a moment, sir. I'll put you onto reservations. 先生，请等一会儿。我替您接订房部。 H: (Reservation Clerk) Reservations. Can I help you? (订房部员工)订房部。请问有什么事可以效劳? G: Yes, could you tell me the rates for your rooms? 您可以告诉我，你们房间的收费率吗? H: Yes. It's 350 to 550 dollars for a single, 550 to 750 for a dou-ble for a twin. 可以。单人房收费350～550元，双人房收费550～750元。 G: I see. I am visiting your city in April. How soon should I make a reservation. 我明白了。我打算在4月份往贵市。我应提早多少时候订房呢? H: Well, the sooner, the better. If you've made your schedule, why don't you book the room now? 那么，越早越好。如果您已拟定您的旅游计划，您何不现在订房? Making a Hotel Reservation订房(电话) G: Hello. 喂! H: (Operator) Green's Hotel. Can I help you, sir? (接线生)费尔蒙酒店。先生，请问有何贵干? G: Yes, I'd like to make a reservation. 我想订房。 H: Thank you, I'll connect you with our reservation clerk. 谢谢。我替您接我们订房部职员。 G: Thank you. 谢谢您。 H：(Reservation Clerk) Hello, reservation office. Can I help you? (订房部员工)订房部，请问有什么可以效劳? G: Yes, I'd like to reserve a double room with bath for November twenty-first and twenty-sixth.
English Drama of Hotel Management English英语话剧酒店管理英语 Service Counter （A：Receptionist/the waitress B：Guest） A: Good afternoon. Welcome to Qingdao Sea-view Garden Hotel. Can I help you, sir? B: Well, I’m~~~ from `````. I’d like to check in, please. A: All right. Do you have a reservation with us, sir? B: Sorry, I didn’t book any room before. I would like to know which standard room do you have ？ A: Wait a moment, please。 We have triple room, standard double room, and standard single room. What kind of room do you need? B ：what’s the price for standard double room？ A：oh，sir。the price for standard double room is 288 Yuan。 B: What! Why is so expensive？ A：yes，sir。Our hotel is an international 5-star chain hotel，and adopts international standard price。triple room is 476 yuan, is 288 yuan, and standard single room is 136 yuan. all the room has TV, AC (air conditioner), free internet access and breakfast. Oh, excuse me ，the dinning room locates at 6th floor, between 7am to 9am. B：OK， I know now。i’d like to check in a standard double room. A: All right. how many days are you planning to stay? B: oh, I want to stay here for 3 days. A: one moment, please. Sir，please show your ID ，just like driver's license, passport or ID card。 B：here you are。 A：wait a moment ，please。 Could you please fill in the registration card? B: Sure. Here it is. Is it all right? A: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. the check-out time is 1pm of forth day later。 B: Thank you. A：you’re welcome。Good luck。
五星级酒店服务英语大全 国外生活必备英文词汇全搜索,住宿篇1 前台: company 陪伴，同伴 single room 单人房 double room 双人房 intend 想要，打算 party (参加共同活动的)一批，一组，一组人 date 日期，日子 kind 种，类 bath 浴室 shower 淋浴 suite (一套)房间 deluxe 豪华的 presidential 总统的，总统职务的 available 可用的，合用的，可得到的，可到达的 fully 完全地，彻底地 name 名字，姓，姓名，名称 address 地址 the phone number 电话号码 be able to 能，会 guarantee 保证，担保，包，管 occupancy 占有，占用 peak 最高的，高峰的 arrival 到来，到达 departure 启程，离开，出发 book 预定，定 hotel 旅馆
offer 提出，提供 discount 折扣 vacancy 空，空房间 solid 全部地 be full up 全满 include 包括，包含 major 较大范围的，主要的 international 国际的，世界的 provide with 提供 mini-bar 小冰柜 sort 种类，类别 price 价格，价钱 dollar 美元 service 服务，服侍 of course 当然 rate 价格，费用 tax extra 另加税金 look forward to 期待，希望 receive 接待，接见，欢迎 guest 旅客，宿客 welcome to 欢迎到来 bellboy 行李员，旅客服务员 madam 夫人，女士，太太 trip 旅行，旅程 take care of管理，照看 baggage 行李， carry 运送，手提 suitcase 手提箱，衣箱 show 带领，指引，给看 lead 带领，引领，领路give sb.a hand帮...的忙 allow 允许，准许 wish 愿，希望 pleasant 令人愉快的，舒适的 enjoy 享受 a good time 快乐时光 pleasure 快乐，愉快，高兴 not at all 不用谢，没关系 mention 提及，提到
------------------------------------------------------------------------------------------------------------------------------- ------------- 320) How much do you want to convert? 您想换多少钱？ 321) Would you please endorse this check? 请在这张支票上签个字好吗？ 322) Please count the money. 请把这钱数一下。 323) We have different kinds of accounts here. Which kind would you like to open? 我们这儿有各类帐户，您想开那一种？ 324) Would you like a deposit account or a current account? 您想存定期，还中活期？ 325) How do you want to send this letter? 您想如何邮寄这封信？ 326) Ordinary mail or air mail? 您寄普通邮件，还是航空邮件？ 327) Normally it takes about one week for an air-mail letter to reach America. 通常情况下，航空邮件到达美国需要大约一个星期。 328) Your letter is overweight and you have to pay one yuan more. 你的信超重，你得再付一块我。 329) What does this parcel contain? 这个包裹里包的什么东西？ 330) What’s in side this parcel? 这包裹里是什么？ 331) Do you want to register this letter? ---------------------------------------------------------精品文档---------------------------------------------------------
酒店电话订房英语对话 如何用英语打电话订房情景对话篇一 C：Good morning, this is the Front Desk.May i help you,sir?早上好，这是前台。需要我帮忙吗,先生? G：yes,i'dlike to reserve a room. 是的，我想要订个房间 C：Thank you,Sir.For which date? 谢谢，先生。订哪一点的? G：From November 9th 11月9日起 C：For how many nights? 住几晚? G：For two nights. 两晚 C：How many guests will there be in your party? 有多少人和你一起? G：Just my wife and i 仅仅和我的妻子 C：Which kind of room would you prefer,a double or a twin?
你想订哪种类型的房间，一张双人床还是两张单人床的? G：A twin，please 两张单人的吧 C：Could you hold the line,please?i'll check our room availability for those days,thank you for waiting,sir.we have a twin at RMB 1000 Yuan and atRMB 1500 Yuan,which would you prefer? 能稍等下吗?我将帮你查一下这几天我们的客房供应情况，让你久等了，我们这有一间1000元和1500的，你喜欢哪一种? G：We'll take the one at RMB15OO Yuan. 我们要1500的那间吧 C：Certainly,sir.Could you give me your name,please? 好的，先生，请你告诉我你们的姓名吗? G： Yes,it's John Davis,D-a-v-i-s. 是的，约翰戴维斯，D-a-v-i-s. C：Mr.Davis.May I have your phone number,please? 戴维斯先生，你能告诉我你的电话号码吗? G：Yes,the number is 01-5639-1875. 电话是01-5639-1875 C：What time do you expect to arrive,sir? 什么时候到呢，先生?