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员工激励方案问题及对策研究
——以山东A旅行社为例
摘要
激励机制对旅游企业人力资源管理有着重要意义，作为旅游服务企业，山东A旅行社必须做好员工激励工作、提升员工的服务积极性，才可以为服务的推进与质量的保证创造条件。本文以山东A旅行社为例，结合文献综述法、案例分析法和调查分析法，沿着提出问题——分析问题——解决问题的思路，对该企业员工激励机制进行研究，明确该企业员工激励方面的现实情况及存在的问题，并寻求解决之路。研究内容如下：首先，对企业员工激励的基本理论加以介绍；其次，对山东A旅行社员工激励机制的内容及效果进行调研，明确当前企业员工对薪酬及非薪酬激励的主要态度；再次，分析山东A旅行社员工激励存在不足的主要原因；最终，寻求促进山东A旅行社员工激励改进的相关对策，以期能够在一定程度上促进山东A旅行社员工激励效果的改进，促进企业发展。
关键词：激励机制；A旅行社；对策
Abstract
Incentives for tourism human resource management is of great significance, as the tourism service enterprises, Shandong A travel agency must be prepared to motivate employees, improve employee service initiative, before thinking to promote and guarantee the quality of services to create the conditions. Taking Shandong A travel agency, for example, combining literature review, case analysis and survey analysis, along ask questions - analysis of the problem - solving ideas, the enterprise employees incentives to study specifically the Employee Incentive the reality and existence of issues, and to seek solutions of the road. Studies are as follows: First, the basic theory of enterprise employees incentives to be introduced; secondly, the content and effects of Shandong A travel agency employee incentives to conduct research, mainly clear attitude of the current employees' pay and non-pay incentive; again, in Shandong A travel agency employee incentive insufficient main reasons; ultimately, seeks to promote Shandong A travel agency employee motivation improved countermeasures, in order to be able to contribute to the improvement of Shandong A travel agency employee incentive effect to some extent, promote
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enterprise development.
Keywords: Countermeasures; incentives; A travel agency Keywords:
https://www.doczj.com/doc/443411759.html,
目录
前言 (1)
1员工激励机制及相关理论 (1)
1.1员工激励的内涵与激励机制 (1)
1.2员工激励的基本原则 (1)
1.3激励机制理论分析 (2)
1.4企业激励机制的主要方式 (3)
1.5员工激励的作用 (3)
1.6文献综述 (4)
1.6.1国外研究综述 (4)
1.6.2国内研究综述 (4)
2 山东A旅行社员工激励现状及存在的问题分析 (5)
2.1民营企业简介 (5)
2.2山东A旅行社简介 (5)
2.3山东A旅行社员工激励的必要性分析 (6)
2.4山东A旅行社薪酬激励存在的问题 (7)
2.4.1缺乏市场竞争力 (7)
2.4.2岗位薪酬不能全面体现岗位价值 (8)
2.4.3绩效薪酬有失公平 (8)
2.5非薪酬激励存在问题的原因 (9)
2.5.1工作权责不明 (9)
2.5.2工作培训有限 (10)
2.5.3工作升职较少 (10)
3 山东A旅行社激励创新的建议 (11)
3.1薪酬激励的创新建设 (11)
3.1.1设计具备市场竞争力的薪酬 (11)
3.1.2优化岗位薪酬 (11)
3.1.3完善绩效薪酬 (12)
3.2非薪酬激励的创新建议 (13)
3.2.1加强岗位权责设定 (13)
3.2.2拓展培训 (13)
3.2.3构建合理升职系统 (14)
3.3其他激励创新建议 (14)
3.3.1构建针对个人与团队的激励机制 (14)
3.3.2注重员工需求层次分析，合理组合物质和精神激励措施 (15)
4结论 (15)
谢辞............................................................................................................... 错误！未定义书签。参考文献 (17)