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服务营销行业外文文献翻译【精品】

服务营销行业外文文献翻译【精品】
服务营销行业外文文献翻译【精品】

服务营销行业外文文献翻译【此文档为word版本可任意编辑】

1.外文原文

Service marketing

" Service marketing" is a closely through the customer, and then provides a service, achieve beneficial exchange marketing. To implement service marketing must first clear the service object. " Who is the customer". Like the drinks industry customers are divided into two levels: Distributors and consumers. For the enterprise. Should take all the distributors and consumers as God, to provide quality services.To improve customer satisfaction and customer loyalty though the service. The general characteristics of the service marketing:

(1)supply and demand dispersion

Service marketing activities, services of supply and demand of the product with dispersion. Not only the cover of various departments and the industry to the tertiary industry, enterprise services are widely dispersed, but the need for supplier is involved in various types of enterprises, social groups.

(2)a single marketing

Tangible products marketing distribution, agents and direct sales to a variety of marketing methods. Service marketing is due to the production and consumption of unity, decide its can take direct way, the middleman's involvement is impossible, impossible also stored for sale.

(3)marketing objects are complex

Service market buyers is multiple, extensive, complex. Buying service consumer purchasing motivation and different purposes, A service purchasers of products may be involved in the community all the various types of family and individual identity, even to buy the same product or service for life, while others used in the production of consumption, such as information, such as communication of post and telecommunications.

(4)the service consumer demand elasticity

According to Maslow hierarchy of needs theory, people's basic material needs is a primary demand, this demand is easy to produce common people, but the people to

the spiritual and cultural consumption demand is secondary to demand, the demand for the social environment and each having the condition caused greater elasticity of demand. At the same time, the demand for services and to tangible products demand in certain organization and the total amount of spending in the mutual and diversionary, is one of the causes of formation of elasticity of demand.

(5)service personnel, technology skills, high art requirement

Service technical, skills, skills directly related with the quality of service. Of a variety of consumer service product quality requirements is the service personnel on the technology, skills, technical requirements. Service services quality may not be the only, unified standards, but only a relatively standard and with the purchaser's sensory experience.

Service marketing principles:" customer focus" nine principles

1, get a new customer than to keep an existing customer to spend more. Companies to expand their markets, expand the market share of the time, tend to put more energy on the development of new customers, but the development of new customers and retain existing customers will cost more than. In addition, according to the survey data show, new customer expectations is generally higher than the old customer. This make the development of new customer success rate greatly affected.

2, unless you can compensate for the loss of soon, or lose customers will lose forever. Each enterprise to their customer base that division, customers and enjoy the different customer policy. But the business must clearly recognize a little, that each customer is God to us, no matter what they are doing for the company is large or small, we should avoid customer discrimination policy.

3, dissatisfied customers than satisfied customers have more " friends". Competitors may use customer dissatisfaction, gradually eroded their loyalty, and in your customer base expanding adverse effects. This is why unhappy customers than satisfied customers have more " friends".

4, open communication channels, welcomed the complaints. There are complaints have to work on improving the power, the timely processing of complaints can improve the customer satisfaction customer loyalty, to avoid falling. Open communication channels, for enterprises to collect all the feedback information, facilitates the marketing work..

5, the customer is not always right, but how to tell them that they are wrong will produce different results. The customer is not always right. " The customer is always right" is left to the customer, not the enterprise. Enterprises must be found and clear

understanding of customer and the position of different reasons, to inform and guide them. Of course, this requires some marketing art and technique, different methods will produce different results.

6, the customer has full power of choice. No matter what industry and what products, even the monopoly, we cannot neglect the consumer choice. Market demand is the embodiment of customer demand, is the source of.

7, you must listen to the views of customers to understand their needs. Customer service can not be blind, have targeted. The enterprise must listen to the views of customers, understand their needs, and on this basis for customer service, so as to achieve twice the result with half the effort, to improve customer loyalty.

8, if you do not believe, how can you hope your customers would like to believe? Enterprises to customers recommend new products or requirements of customers with a cooperation, customers must stand in the perspective, place oneself in others' position to consider. If you think it is reasonable, do not try. Your force forever and customer conflict together.

9, if you do not take care of your customers, then people will take care of. The market competition is fierce, competition to each other's customers are always concerned about the. The enterprise must own the customer regular communication and understanding, to solve customer problems. Ignore your customer to customer to competitors relinquished.

Service marketing management

In order to effectively use the service marketing for enterprise purposes, enterprises should according to their own inherent characteristics of service-oriented market segmentation, service differentiation, materiality is changed, standardization and so on, to formulate and implement the scientific marketing strategy, ensure to achieve the goal of enterprise competition.

1,service marketing segmentation

Any kind of service market, a large number of widely distributed service demand, due to the influence of demand factors are diverse, service demand has obvious personalized and diversified characteristics. Any company, regardless of its ability to much, cannot fully satisfy different market demands for service, it is not possible for all buyers to provide effective services for the service. Therefore, every enterprise in the implementation of the service marketing strategy when they need to its service market or object segmentation, based on market subdivision selected their own services to target markets, conduct targeted marketing combination strategy, in order

to obtain good marketing effectiveness.

2,service differentiation

Differentiated service is a service business in the face of strong competition in the service content, service channels and service image and adopt different from competitors and highlight their own characteristics, to defeat the competitor, in the service market stand the heel of a practice. From the following three aspects:

①Product of service tangibility. Through the service facilities such as hardware technology, assurance services consistent service quality and service through be consistent from beginning to end; can show some evidence of service to consumers, enhances the perception ability.

②Take different from others' transmission means, quickly and effectively to the enterprise service operation to service recipients.

③Pay attention to the use of symbols or special symbols, name or logo to establish the unique image of enterprises.

3,service tangibility

Tangibility of service is refers to the enterprise with the aid of a variety of services in the process of material factors, the invisible service product as far as possible entity, tangible, let consumer perception to service products, improve the existing product interests enjoy the service process. Tangibility of service includes the content of three respects:

①Product service tangibility. Through the service facilities such as hardware technology, assurance services consistent service quality and service through be consistent from beginning to end; can show some evidence of service to consumers, enhances the perception ability.

②Service environment tangible. Service business environment is to provide services and consumers to enjoy the services of specific sites and atmosphere, although it does not constitute the core content of service product, but it can bring to the enterprise" first impressions are strongest " effect, is the indispensable conditions of service products.

③Service provider "tangible". The service provider is the direct contact with the consumer enterprise staff, the service quality and character, behavior and consumer engagement means, method, attitude, will directly affect the realization of service marketing, service marketing in order to ensure the validity, enterprises staff services standardized training, let them understanding of enterprise services content and requirement, master of essential service

technology and techniques, to ensure that the services they provide and enterprise service goals.

4,service standardization

As service products is not only by service personnel, but also with certain technical facilities and technical conditions, so the service for the enterprise quality management and standardization of services production provided conditions, enterprises can take the technical routine work standardization, can from the following five points to consider:

①Starting from the convenience of consumers, improve design quality, make the service process rationalization.

②Formulate requirements for consumers to observe the contents of reasonable, civilized language rules, to induce consumers to accept service, normative behavior, and make the enterprise service production norms coincide.

③Improving the service facilities, landscaping services environment, so that consumers in the waiting period live comfortable, such as setting seat, placing the books and magazines, post material, as consumers wait and accept services provide good conditions.

④The use of price leverage, clearly marked to indicate the different grades, different quality level of service, to meet different levels of consumer demand

⑤Standard service provider behavior, create the guests feel at home. Service environment and atmosphere, make the service production and consumption can be in

a relaxed, pleasant environment in.

2.外文资料翻译译文

服务营销

“服务营销”是一种通过关注顾客,进而提供服务,最终实现有利的交换的营销手段。实施服务营销首先必须明确服务对象,即“谁是顾客”。像饮料行业的顾客分为两个层次:分销商和消费者。对于企业来说,应该把所有分销商和消费者看作上帝,提供优质的服务。通过服务,提高顾客满意度和建立顾客忠诚。服务营销的一般特点:

(1)供求分散性

服务营销活动中,服务产品的供求具有分散性。不仅供方覆盖了第三产业的各个部门和行业,企业提供的服务也广泛分散,而且需供方更是涉及各种各类企业、社会团体。

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户建立了关系。随着顾客上网历史的增加,企业可以提供给他们更多的产品信息并且在第一时间获得顾客的回复。通过这种方法,客户服务的成本可以降低;企业与客户的关系可以变得稳定;企业与客户之间可以建立更多的联系;企业与客户之间的沟通可以个性化。 基于格朗鲁斯的研究,他认为关系营销意味着企业通过发展、维护和提高与顾客的关系来达到企业的目的。越来越多的企业发展其吸引力来构建自己的形象以留住和吸引新的顾客。因此,一个企业的专业性和企业形象的构建对企业来说是很重要的。一个公司是否可以提供服务或产品以满足客户的需求影响着客户对企业的信任和忠诚度。 基于Web2.0大流行,大众媒体已经覆盖了许多拥有新颖、有趣故事的网站,吸引了更多的公众关注互联网。这些问题对因特网的常用用户来说都不是问题。因特网发展很迅速。近来微博服务供应商例如Facebook、Twitter和Plurk是新闻的热点话题,已经聚集了大量用户。根据市场研究公司的成员尼尔森最近的一份报告,在2008年二月到2009年二月间,Twitter是用户增长速度最快的一个社交网站(从475000个用户到17600000个用户)。它的绝对访客增长率在美国是1382%。在2009年五月,全国用户数量达到37300000,这是一个令人吃惊的数据。博客用户一直在讨论是否微博可以取代博客。因特网用户最关注的是微博是否可以缩短他们与朋友们之间的距离,是否可以帮助他们交到新朋友。然而,商人们最关注的是微博是否可以替代博客变为一个新的营销武器。 博客营销是指不仅让因特网用户变的亲密,也是指需要“可信的”网络发言人的赞语。博客成为值得信赖的网络发言人是由于他们长时间在某些话题上努力花费时间。通过写文章,他们在互联网用户的心中构建了“大师”的形象。结果,即使他们的一个“好”字也对有科技非常强大的影响力。这就是博客营销的有效性。博客的权利:检查实际操作者在博客上的使用对公共关系产生的影响。 对于微博,我们可以在Twitter上看到谷歌。在谷歌在Twitter上的账户建立后,立马就有16000个追随者。现在谷歌在Twitter上的追随者有1670000人。这意味着谷歌每在Twitter上发表一条新闻,1760000个人在下一秒将在互联网或手机短信上被通知。这种传播新闻的速度和范围是令人吃惊的。 再来说说戴尔,一个主要的国际电脑制造商,例如,通过微博的能力来提供信息,特别提供了可以通过短信迅速传递给所有微博用户信息的功能。因为价钱很合理,许多用户已经立即决定变成戴尔的追随者。并且戴尔继续提供给追随者们更多的第一手优惠券。结果,通过微博达到的总订单金额已经达到了新台币100000000元。通过微博,消息可以更加迅速地传递给互联网用户。然而,这并不意味着任何一种营销信息都可以通过微博随意

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营销策略外文翻译文献

营销策略外文翻译文献 (文档含中英文对照即英文原文和中文翻译)

译文: 营销策略 内容提要:为了组织的销售能是成功的,它需要根据一个营销策略计划来帮助保证其努力的目标和宗旨与市场的需要想吻合。营销策略审查市场以确定潜在顾客的需要,竞争者的战略和市场地位,并且尝试制定出一套能使组织在市场上获取或维护竞争优势的相关战略。有一些因素会对营销策略计划的发展造成冲击性的影响,它包括内部因素例如组织的财产、技能和组织文化,外在因素例如各种各样的市场驱动者、市场或产业运作方式、战略窗口和竞争的本质。一个优选的营销策略计划也需具备一套意外情况防备策略以应对市场治理及组织生产能力的不确定性。 关键词:竞争优势竞争策略市场地位市场份额营销销售计划组织文化营销策略 营销策略简述 无论组织的产品或服务多么好,除非它们的价值能被传达给潜在的顾客,否则组织依然无法实现它的使命。这种传达和交流是组织内市场营销功能的职责。根据美国市场协会,营销是“一个组织效能和一套创造过程、交流和传达产品价值给顾客、处理与顾客关系的有益于组织和它的利益共享者的方式”。营销作用包括相辅相成的两方面。营销策略在市场上审查市场来确定潜在顾客和竞争者本质的需要,并且试图开发

出在市场上将使组织获取或维护竞争优势的战略。操作的营销被建立在营销策略作用和贯彻各种各样的计划和策略(包括适当的混合营销的发展)吸引顾客和促进顾客忠实的基础之上的。 产品和服务营销的方法 有很多的方式能用来销售你的产品或服务包括做广告,直接响应、推销活动和宣传。然而,除非你能了解顾客、市场和产业的需要并且竞争的优势和劣势,否则这些方法是不太可能成功的。营销策略帮助一个组织尖化它的焦点和在市场顺利地竞争。营销策略与二个组分有关:目标市场和用最佳的方式传达你的产品价值或服务到那个市场。一个可实行的销售方针的发展取决于几个关键维度。首先,与组织之内的所有全球性战略一样,一个成功的销售方针需要由在组织之内的最高管理层签名。销售方针本质上也具有政治性的色彩:在组织之内的强有力的单位在最佳的销售方针也许不同意,并且协议也许需要谈判达成。销售方针也许受组织文化的也影响,并且那得假定这发生。例如,如果组织总是销售它的装饰物给商业主管,它也许就看不到组织之内的低层人员甚至是成人或少年的个人消费潜力。 实施战略销售计划发展的因素 存在一些能冲击战略销售计划发展的因素,这些因素首先包括组织已经拥有或它可能欣然获取的财产和技能。例如,如果组织拥有一个重大编程的部门,就为它能做和销售应用软件提供了可行性的条件。然而,如果这些人员已经在其他工作介入并且不能自由研究一个新的软件项目,并且组织没能力聘用另外的程序员,起始一条新的软件线是不妥当

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