压缩机厂质量手册
ISO9001-2008 Quality Manual
目录 Table of Contents
章节(Chapter) 内容(Contents)
0 目录Table of Contents
0.1 质量手册颁布令Quality Manual Approval Statement
0.2 公司简介Company Introduction
0.3 管理者代表任命书Management Representative Appointing Letter
0.4 质量政策Quality Policy
0.5 质量手册说明Quality Manual Description
0.6 质量管理体系结构图Quality Management System Structure Chart
1.0 质量管理体系过程间的关系图Process Relation Map of QMS
2.0 质量管理体系过程职能分配表QMS Process Function Distribution Table
3.0 ISO9001条文与本公司程序文件对照表
Comparison Table of Standard and Quality Procedure
4.1 质量管理体系总要求Quality Management System General Requirements
4.2 文件要求Documentation Requirements
5.1/5.2 管理职责Management Responsibility
5.3 质量方针Quality Policy
5.4 体系策划System Planning
5.5.1/5.5.2 职责、权限Responsibility and Authority
5.5.3 内部沟通Internal Communication
5.6 管理评审Management Review
6.0 资源管理Resource Management
7.1 产品实现的策划Product Realization Planning
7.2 与顾客有关的过程Customer-related Process
7.3 设计和开发Research and Development
7.4 采购Purchasing
7.5.1 生产和服务的提供Production and Service Provision
7.5.3 标识和可追溯性Identification and Traceability
7.5.5 产品防护Product Preservation
7.6 监控和测量装置的控制Control of Monitoring and Measurement Device
8.1 策划Plan
8.2.1 顾客满意Customer Satisfaction
8.2.2 内部审核Internal Audit
8.2.3 过程监视和测量Monitoring and Measurement of Process 8.2.4 产品监视和测量Monitoring and Measurement of Product 8.3 不合格品控制Non-conforming Product Control
8.4 数据分析Data Analysis
8.5 改进Improvement
9.0 质量手册管理办法Quality Manual Management Method
10.0 更改记录Revision History
0.1质量手册颁布令 Quality Manual Approval Statement
本公司根据GB/T19001-2008 (ISO9001：2008)《质量管理体系——要求》，结合本公司实际，建立了质量管理体系，编写了本公司的《质量手册》。
The organization establishes the quality management system and compiles the quality manual according to the GB/T19001-2008 (ISO9001：2008) Quality Management System--- Requirements and the current situation of the company.
本手册中的有关术语按ISO9000：2008标准质量管理体系术语中的规定。
The manual follows the terms and definitions of ISO9000：2008.
本QM-01《质量手册》具体阐述了本公司的质量方针、质量目标和质量管理体系，是本公司
质量活动和行为准则的纲领性文件，也是证实本公司质量活动能满足顾客期望和相关法律法规
要求的依据。公司各部门、全体员工应认真学习、深刻领会、坚决贯彻执行。The manual describes
the quality policy, objectives and quality management system, as the primary document
of quality activities and behavior criteria of the organization, as well as the guidelines to demonstrate that the quality activities can meet the customer expectations
and related legal requirements. The members of the organization will review fully and implement the manual firmly.
本手册亦可作为对外提供质量保证和第三方审核使用。本手册自2012年4月20日发布，
自发布之日起实施。
The manual can be used for providing quality assurance or third-party audit. The manual issued and implemented on 20th, April 2012.
0.2 公司简介Company Introduction
0.3 管理者代表任命书 Management Representative Appointing Letter
为了贯彻执行ISO9001:2008《质量管理体系要求》，加强对质量管理体系运作的领导，特任命质量
部总监为我公司的管理者代表。
In order to implement the ISO9001:2008 Quality Management System Requirements and enhance the guidance of the QMS operation, the Quality Director is appointed as Management Representative of the organization.
管理者代表的职责是：The responsibility of the Management Representative is as follows: 1）确保质量管理体系的过程得到建立和保持；To ensure that the process of quality management system can be established and maintained properly;
2）向最高管理者报告质量管理体系的业绩，包括改进的需求；Report to top management on the performance of the quality management system and any need for improvement;
3）在整个组织内促进顾客要求意识的形成；Promote the awareness of customers requirements throughout the organization;
4）就质量管理体系有关事宜对外联络；Contact with external parties on the matters relating to quality management system.
望全体员工积极配合和协助他们的工作。
Employees will support and assist the related work actively.
0.4 质量政策 Quality Policy
本公司的质量方针：The Quality Policy of the Organization is:
以最高的性价比生产满足顾客期望的可靠产品。
Assembly functional and reliable products that satisfy and anticipate the Customer request with
the best ratio quality/price
本公司的质量目标：Quality Objectives of the Company:
1.确保ISO 9001：2008质量管理体系的建立、实施且持续有效；
To ensure the establishment, implementation and continuous effectiveness of
ISO9001 quality management system;
2.每年度量化的质量目标由运营总监批准后另行颁布。
Annual measurable quality objectives will be issued after approval by Operation
Director.
0.5 质量手册说明Quality Manual Description
1. 编写本手册的目的是为了建立本公司质量方针、质量目标和质量活动的过程以及要求实施的
质量管理体系。
The aim of the quality manual is to establish quality policy, objectives, processes of quality activities and quality management system required to be implemented.
2. 本手册适应于本公司家用和工业用空压机及其配件的生产和装配过程。
The manual is applicable to assembly the domestic and industries and its accessories to air compressor.
3. 质量部是本手册的管理部门，负责组织手册的编写、修订、换版和发放。
Quality Dept. is responsible for the management of the quality manual and organizing to compile, modify, revision update and issue.
4. 本手册由管理者代表审核、运营总监批准。
The Quality Manual is reviewed by Management Representative and approved by Operation Director.
5. 本手册配置在持有者所在的工作岗位，归持有者使用和保管。
The Quality Manual is hold and retained by the keeper at the work position.
6. 持有者离开工作岗位时，应将手册返回给质量部并办理有关手续。
Person leaves the position will return the Quality Manual to Quality Dept and transact related procedure.
0.5 质量管理体系结构图 QMS Structure Chart
1.0 质量管理体系过程间的关系图QMS Process Relation Map
3.0 ISO9001条文与程序文件对照表 Comparison of ISO9001 and Quality Procedures
注：“ ▲”表示责任部门，“■”表示配合部门。“ ▲” Main responsibility “■” Supporting responsibility
3.0 ISO9001条文与程序文件对照表 Comparison of ISO9001 and Quality Procedures
Quality_Manual质量手册
4.0 质量管理体系 Quality Management System
4.1 一般要求General Requirement
本公司根据ISO9001：2008质量管理体系要求建立了文件化的质量管理体系并通过其有效运行，以保持质量管理体系的持续改进，作为服务质量满足规定要求的一种手段。
The organization establishes documented quality management system according to ISO9001：2008 requirement and maintain continuous improvement through effective operation as one of the means to make service quality meet specific requirements.
本公司的质量管理体系包括：The quality management system of the company includes:
a) 确定本公司质量管理体系所需的过程且加以控制；Identify the processes needed for the
quality management system and their application throughout the organization;
b) 确定质量管理体系过程的顺序及相互关系，目前没有外部过程；Determine the sequence
and interaction of these processes,Have no exterior process currently;
c) 确定质量管理体系过程所需的标准和控制要求；Determine criteria and methods needed
to ensure that both the operation and control of these processes are effective;
d) 为了支持质量管理体系的运行和控制，提供必要的可用资源或资讯；Ensure the
availability of resources and information necessary to support the operation and monitoring of these processes;
e) 对质量管理体系的过程进行测量、监督和分析；Monitor, measure and analyze these
processes;
f) 为确保质量管理体系预期实施，采取必要的持续改善措施。Implement actions necessary
to achieve planned results and continual improvement of these processes.
本公司按照ISO9001：2008质量管理体系要求对质量管理体系进行控制，同时包括对供应商及分承包方提供生产或服务的管理。 The organization controls the quality management system in accordance with the requirements of ISO9001: 2008, and control outsourced
production and service provided by suppliers and subcontractors as where required.
注意：供应商与分承包方在本质量体系内被同等对待，相关质量体系文件均适用于双方。
Note: Suppliers and subcontractors are treated the same in this quality management system and procedures are common to both.
4.2 文件控制 Documentation Control
4.2.1 一般要求 General requirement
质量管理体系文件包括以下内容：The QMS documents include:
a) 质量政策和质量目标及其质量手册的书面阐述；documented statements of a quality
manual, quality policy and quality objectives;
b) 按照ISO9001：2008质量管理体系要求，编制了书面化的程序文件；Documented
procedures required by ISO9001：2008 International Standard;
c) 通过编制作业指导书，确保生产和服务过程的有效运行；Documented work instruction
needed by the organization to ensure the effective operation of production and
service;
d) 规定生产和服务过程所需的质量记录。Quality records required by production and
service process.
4.2.2 质量手册 Quality Manual
本公司建立和维持质量管理体系所需的质量手册包括以下内容：The organization establishes and maintains the quality manual which includes:
a) 本公司质量管理体系的范围: 家用和工业用空压机及其配件的生产和装配过程。
Quality Management System scope of the organization is applicable to assembly the domestic and industries and its accessories to Air Compressor as service.
b) 质量管理体系所需的程序文件及其相关作业指导书；The documented procedures and