餐饮需要用到的英语
一、服务用语
（一）、预定
Always confrim facts---the number of persons,the time ,the date ,special requirement ect.
Good morning /afternoon/evening .(The name of the restaurant and your name)May I help you ?
早上（下午、晚上）好，（自报餐厅名），我能为您做些什么？How many persons are there in your party ,sir/madam?
请问共有多少人用餐，先生/女士？
How many guests are coming?
请问共有多少人用餐？
What time would you like to arrive?
请问你们几点钟到？
May I have your name ,please?
请问您的姓名？
Could you spell that for me ,please ?
请您拼读一下您的姓名好吗？
May I take your telephone number, please ?
可以留下您的电话号码吗？
Is there anything special you would like us to prepare,sir/madam?
请问您有什么特殊要求需要我们做准备的，先生/女士？
I am afraid that we only can guarantee the table before 8:00 in the evening .
恐怕我们餐厅只能为您留桌到晚上8：00
I am afraid we only serve lunch until 2:00 in the afternoon.
恐怕我们餐厅午餐时间到下午两点。
If you have any further requirements,please let us know.
如果您有什么要求，请通知我们。
（二）问候客人
To show the guests hw please you are to see them . Use guest＇s name if you know,to personalize the contact.
Good morning /afternoon/evening .Welcom to our restaurant.
早上（中午、晚上）好，欢迎光临。
May I help you ,sir/madam?
我能为您做什么？
Do you have a reservation,sir/madam?
请问您有预定吗？先生/女士
Please follow me,sir/madam.
请跟我来，先生/女士
This way please,sir/madam
请这边走，先生/女士
Please mind your step,sir/madam.
请留意脚下，先生/女士
（三）请客人等候
Show the guests that you are concerned.. It is important that they do not feel ignored.
I＇am sorry, sir/madam.W e do not have a table free now .W ould you like to have a drink in the bar(lounge)?W e shall call you as soon as possible.
对不起，先生/女士。我们现在没有空餐桌，请您在酒吧稍等一下，好吗？一有空桌，我们酒会立即通知您。
W e are rather full this evening .Would you care to wait for a while? 我们今晚客满了，您不介意稍等片刻吗？
I am sorry to keep you waiting ,sir/madam.
对不起，先生/女士，让您久等了。
I do apologize for the delay。
对不起耽搁了这么久。
（四）对餐桌不满意
I am sorry, sir/madam.W ould you care to follow me to another table?
对不起，先生/女士，请随我去另一张餐桌。
Which would you prefer, here by the window or near the door?
您是愿意靠窗坐呢，还是靠门坐？
I＇am sorry, sir/madam.. All the tables by the window are occupied.
对不起，先生/女士，所有靠窗的餐桌都满了。
Is this table fine with you ,sir/madam?
请问您对这张餐桌满意吗？先生/女士？
（五）、预定的餐桌被客人占了
向预定的客人道歉并且通知他餐桌一般为客人留座15分钟，并在客人预定时告知
W e will have another table ready immediately.
我们立刻会准备好另一张餐桌。
Sorry for the inconvenience.W ould you care for a drink at the bar?
很抱歉给您带来了不便，请您在酒吧喝一杯好吗？
W ould you like to sit here ,sir/madam?
您介意坐在这儿吗？先生/女士？
Excuse me ,sir/madam.there has been a mistake ,please wait a moment and I will check.
对不起，先生/女士，一定是哪儿出了问题，请稍等一会儿，我这就查一下。
（六）、展示菜单
再次向客人表示感谢并立刻呈递菜单，协助客人看菜单，并推销厨师长特选
Here is the meue for you ,sir/madam.
这是您的菜单，先生/女士。
W e have an excellent black pepper steak today
我们今天有上好的黑椒牛排。
May I suggest you try the king prawn,the chef recommends it.
我能向您推荐厨师特选扒大虾？
If you need any help ,please call me.
如果您在用餐时有什么问题，请告诉我。
（七）、点菜服务
时刻关注客人，请不要将菜单给客人后不管，过30分钟后才点菜，注意客人的身体语言，他们可能在暗示需要您的服务，尽力向客人推销菜品。
Are you ready to order now?
请问可以为您点菜了吗？
May I take your order now?
请问可以为您点菜了吗？
Are you being helped ,sir/madam?
请问有服务员为您服务吗？
What would you like to start?
请问先给您上些什么？
What would you like to order?
请问您想吃些什么？
Y es,sir/madam.W e do have a selection of vegetable dishes.
是的，先生/女士，我们有很好的蔬菜精选。
How would you like your steak cooked(done)?(rare/medium
rare/medium/medium well /well done)
请问您的牛排需要几成熟？
W ould you like your eggs sunny side up ?
请问您的鸡蛋是单面煎吗？
W ould you like your bacon crisp?
请问您的熏肉需要煎一下吗？
W ould you like toast,croissants or rolls?
请问您是要烤土司呢，牛角包好是小圆面包？
W ould you like tea or coffee?
请问您是要咖啡或是茶？
W ould youlike Chinese or English tea ?
请问您是要中国绿茶还是英国茶？
What kind of fruit would you like?
请问您是用哪种水果？
What sort of appetizer would you like?
请问您是需要哪种头盆？
W ould you like some hors d＇oeuvres?
请问您需要头盆吗？
W ould you like to have soup first?
请问年年是先用汤吗？
W ould you like to have the Table D’hotel or A La Carte menu?请问您是用套餐呢还是零点？
W ould you like some cakes?
请问您用点甜点吗？
W ould you like your coffee with or without cream?
请问您的咖啡要不要加奶？
W ould you like some more ?
请问您还需要点别的吗？
What sort of side-dish would you like ?
请问您想配什么吃？
May I suggset our Parma ham? It’s very nice.
我能向您推荐派玛火腿?吗味道好极了。
The chef’s special today is vegetable with green peas?
今天厨师长特选是青豆蔬菜。
May I recommend the shrimps sauted with green peas?
我们向您推荐虾仁炒青豆吗?
If you don’t mind ,may I recommend the vegetable with crab meat?如果您不介意，我向您推荐蟹肉蔬菜吗？
If possible ,we ‘ll be pleased to meet your wish .I’ll check with the supervisor and the chef.
如果可能，我们十分高兴能满足您的需求，我将和主管和厨师长联络
I’m afra id we do not have the dish now .May I suggest something else?
。对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？
I’m terribly sorry ,sir/madam.This dish has been sold out .May I offer you the Steak Diane instead?
我十分抱歉，先生/女士。这道菜已经卖完。我能向您推荐戴安娜牛排吗？
I’m afraid it’s not on the meue this evening .
恐怕这道菜今晚售缺。
I’m terribly sorry ,sir/madam. W e don’t have any now.
对不起，先生/女士。这道菜已经卖完了。
I am afraid we do not have time to prepare the dish unfortunately. May I suggest something else?
对不起，恐怕我们没有这个菜，我可以向您推荐别的吗？（八）、推荐饮料
Offering guests drink before their meal will show attentiveness and increase sales. Extra sales mean extra profit.
W ould you care for somethng to drink before your meal?
您在用餐前需要用些饮料吗？
W ould you like to see the drink/wine list?
您是否要看饮料/佐餐酒单？
May I suggest Tsingtao Beer with your meal? It does well with it. 我可以向您推荐青岛啤酒配餐吗？它非常合适。
I suggest Chinese mineral water if you would like something
refreshing .
如果您需要一些清新的饮料，我向您推销中国矿泉水？
W ould you care for a liqueur or brandy?
您喝一些利口酒或白兰地吗？
W ould you care for an aperitif?
您介意喝一些开胃酒吗？
What kind of wine do you prefer ?May I recommend Chinese Mao Tai?
请问您是喝哪种葡萄酒？我能腿中国的茅台吗？
W e have a special drink promotion this evening,may I suggest the Five Star Beer?
今晚我们有一种特别推荐饮料，五星啤酒怎么样？
W e have excellent Chinese red wine which I can recommend.
我们可以向您推荐口感幼稚的中国红葡萄酒。
I am afraid we do not have this brand,But I recommend the Five Star Beer.
恐怕我们没有这个牌子，但我可以向您推荐五星啤酒
（九）、时刻关注客人
Check that the guests have everything they need i. e. ashtry, salt, pepper, sugar, toothpick.
Is everything to your satisfaction?
请问您对一切还满意吗？
Is everything all right with your meal?
请问您对用餐还满意吗？
W ould you care for another drink?
请问您还需要一杯饮料吗？
W ould you like any more water?
请问您还需要加些冰水吗？
Can I bring you anything else?
请问您还需要我为您提供些什么吗？
Is there anything that I can do for you ?
我还能为您做些什么吗？
Is there anything else I can do?
我能为您做些什么呢？
May I take up a few moments of your time? 请问我能占用您一些时间吗？
May I speak to you for a moment,sir/madam. 对不起先生/女士，我能和您谈一会吗？May I take the glasses away?
我可以撤下杯子吗？
May I clean your table now?
请问我能清理餐桌吗？
W ould you like me to clear your table?
请问您需要我帮您收拾一下餐桌吗？
（十）、处理投诉
The guests must be satisfied at all times. If the complaints is justified , then take the dish off the bill altogether. Do not necessarily insist on a compensation,as this may appear acheap way of dismissing the matter. . W e want to stand for quality,so we are glad to receive criticism. All complaints should be dealt with internally whenever possible.
I＇am sorry, sir/madam. I ‘ll change it right away.
对不起先生/女士，我马上给您换掉。
Thank you for bring this matter to our attention.
感谢您让这件事引起我们的注意
I＇am sorry. The dish shall be replace immediately.
对不起，这道菜将立即被换掉
I＇am sorry, but we are glad you pointed this out to us.
对不起，但我们很高兴您向我们指正出来
Please accept our apologizes.
请接受我们的道歉
I am terribly sorry,sir/madam. I must apologize.
实在对不起，先生/女士，我很抱歉。
I am terribly sorry for such a mistake.
我为这样的鲁莽向您道歉。
I ’m terrible sorry. This is not our usual standard.
我很抱歉，这不是我们通常的水准
I would like to apologize once again
我再次向您郑重道歉。
I am sorry ,sir/madam. I did not notice.
对不起，先生/女士，我没有注意。
（十一）、甜品服务
W ould you like dessert now?
请问您现在需要甜点吗？
W ould you like to see the dessert menu,sir/madam?
先生，请问您需要看看甜点单吗？
Which would you like prefer,sir/madam. The dessert or the cheese? 请问您是需要甜品还是奶酪？
（十二）、呈递帐单
Never give the bill to the guests by telling them loudly how much the expense is. Otherwise you may put the guests into an embarrassment situation.
Excuse me ,sir/madam .Here is your bill.
对不起，先生/女士，这是您的帐单
W ould you like to have the bill now?
请问您是现在结帐吗？
W ould you like to pay in cash or by credit card?
请问您是付先进还是用信用卡？
Shall I charge this to your room?
我能将餐费记入房费吗？
I am sorry. I shall add it up again,sir/madam.
对不起，我将再算一遍，先生/女士。
I am sorry. W ould you show me what is wrong?
对不起，您能告诉我哪儿错了吗？
W ould you like the amount on the same bill or separately?
请问您们是分帐单还是合在一起？
Excuse me ,sir/madam. May I have your room key and room card? 对不起，您能告诉我您的房号并出示您的房卡吗？
Excuse me ,sir/madam. W ould you please sign your name here?
对不起先生/女士，请您在这儿签名。
I am sorry , sir/madam. W ould you please sign your name again? 对不起，先生女士。请您再签一次名好吗？
（十三）送客
Thank you ,sir.madam.W e hope to see you again.
感谢光临，先生/女士，希望再次为您服务。
Glad you enjoyed your meal. Good-bye.
很高兴您用餐愉快，再见。
Thank you very much . Have a nice day/evening.
十分感谢，祝您有个愉快的夜晚。
W e hope to serve you again ,sir/madam.. Good night.
希望再次为您服务，晚安。
二、常用词汇
（一）、西餐餐具用品
主菜刀Dinner Knife 咖啡杯Coffee cup 主菜叉Dinner Fork 咖啡勺Coffee spoon
汤勺Soup Spoon 银餐具Silver ware 头盆刀Starter Knife 玻璃器皿Glass ware 头盆叉Starter Fork 冰水壶Pitcher
甜品叉Dessert Fork 葡萄酒篮Wine basket 甜品勺Dessert Spoon 垫布Silent Cloth、Table Cloth Mat
黄油刀Butter Knife 装饰台布Top Cloth 蜗牛夹Snail Tongs 围嘴Apron
蜗牛叉Snail Fork 桌裙Table Skirt
海鲜叉Cocktail Fork “十”字形台布Table Runner
龙虾签Lobster Stick 托盘垫巾Service Mat 龙虾钳Lobster Tong 服务布巾W aiter Cleaning Cloth
鱼刀Fish knife 套椅Chair Cover
鱼叉fish fork 盐和胡椒粉Salt and Pepper Shaker
服务叉service fork 冰水杯Ice water glass
服务勺service spoon 白葡萄酒杯White wine glass
蛋糕叉cake fork 红葡萄酒杯Red wine glass
牛排刀steak knife 香槟杯Champagne glass
切肉刀carving knife 烛台Candle stick
糖夹sugar tong 席次卡Place card
冰夹ice tong 收据Recipet 开瓶器bottle opener 餐具柜Sideboard
开塞器corkscrew 抹布Pantry cloth
主菜盆Main Course Plate 托盘Tray
汤盆Soup Plate 自助餐保温锅Buffet W armer
汤盅Tureen 早餐蛋盅Boiled Stander
汤杯Soup Cup 服务手推车Service Trolley
开胃品盘Starter Plate 色拉车Salad Trolley
甜点盘Dessert Plate 甜品车Dessert Trolley
面包盘Bread Plate 奶酪车Cheese Trolley
黄油碟Butter Dish 餐后酒车Liqueur Trolley
装饰盘Service Plate 燃焰车Oven Trolley
咖啡具coffee set 送餐车Transfer Trolley
（二）、西餐常见的原料
牛肉Beef
牡牛Bull
水牛Buffalo
小牛Calf
鹿Deer
母牛Cow
山羊Goat
野兔Hare
阉牛OX
胸肉Breast
腹部肉、牛腩Brisket
臀上肉Buttock
近颈脊骨肉Chuck
肉片Cutlet
油脂Fat
骨下肉、柳肉Fillet
牛柳扒Fillet Shank
羊排Lamb Chop
瘦肉Lean
前腿Fore Leg
腹下部的肉Flank
后腿的下胫节Hind Shank 前腿的下胫节Fore Shank 肝Liver
腰肉Loin
羊肉Mutton
猪排Pork Chop
腰、肋骨Rib
臀肉Rump
臀上部的肉Round 牛脊肉Sirloin
牛扒Steak
小牛V eal
尾Tail
牛腩Soft Plat
火鸡Turkey
雄火鸡Cock Turkey 雌火鸡Hen Turkey 凤尾鱼Anchovy
鲈鱼Bass
鳊鱼Bream
青鱼Herring
比目鱼Flounder
大比目鱼Halibut
龙虾Lobster
耗Oyster
大虾Prawns
小虾Shrimp
海螺Sea Wheck
蟹Crab
蜗牛Snail
墨鱼Cuttle Fish
金枪鱼Tunny
鳕鱼Haddock
三文鱼Salmon
沙丁鱼Sardine
鳟鱼Trout
龙鱼Sole
芦笋Asparagus
青芦笋Green A sparagus 朝鲜Artichoke Globe 红菜头Beet root
黑扁豆Black Lentil
芥兰花Broccoli
椰菜花Brussels Sprouts 牛油豆Butter Bean
胡萝卜Carrot
生菜Lettuce
白菌、蘑菇Mushroom
洋葱Onion
菠菜Spinach
小青豆Sugar Peas
南瓜Pumpikin
青瓜、黄瓜Cucumber
白色的地下菌White Truffles 番莞荽Parsley
（三）、西式烹饪常用的配料甜胡椒Allspice
八角Anise
玉挂Cinnamon
丁香Clove
桂皮Cassia
薄荷Peppermint
小豆蔻Cardamon
胡荽Cardamon
咖啡酱Curry Paste
姜粉Ginger Power
小茴香Cumin
月桂叶Bay Leaf
豆蔻花Mace
玻璃苣Borage
芥末Mustard
红花粉Saffron
西餐餐具英语和食物英语词汇 1.餐具: coffee pot 咖啡壶coffee cup 咖啡杯paper towel 纸巾napkin 餐巾table cloth 桌布 tea–pot 茶壶tea set 茶具tea tray 茶盘gcaddy 茶罐dish 碟plate 盘mug 马克杯 rice bowl 饭碗chopsticks 筷子soup spoon 汤匙knife 餐刀cup 杯子glass 玻璃杯 spicnic lunch 便当fruit plate 水果盘stoothpick 牙签saucer小碟子 2.中餐: bear's paw 熊掌breast of deer 鹿脯beche-de-mer; sea cucumber 海参 sea sturgeon海鳝Csalted jelly fish 海蜇皮ikelp, seaweed 海带iabalone 鲍鱼 shark fin 鱼翅scallops 干贝lobster 龙虾bird's nest 燕窝roast suckling pig考乳猪
pig's knuckle 猪脚boiled salted duck盐水鸭preserved meat 腊肉barbecued pork 叉烧 sausage 香肠meat broth 肉羹fried pork flakes 肉松BAR-B-Q 烤肉shao-mai 烧麦 set mea 客饭local dish地方菜meat diet荤菜vegetables素菜gruel,soft rice, porridge粥 curry rice咖喱饭fried rice炒饭plain rice 白饭crispy rice 锅巴Cantonese cuisine广东菜 noodles with gravy 打卤面plain noodle 阳春面vcasserole砂锅salted duck egg 咸鸭蛋 meat bun 肉包子dpreserved bean curd 腐乳bean curd 豆腐fermented blank bean 豆豉 pickled cucumbers 酱瓜preserved egg 皮蛋dried turnip 萝卜干 chafing dish, fire pot火锅 3.西餐与日本料理: bacon 熏肉poached egg 荷包蛋sunny side up 煎一面荷包蛋buffet 自助餐
问候语:早上/中午/下午好,**先生,**小姐,**女士。 Good morning/afternoon/evening, sir/madam. 先生/小姐，请问有预定吗? Have you made a reservation, sir/madam? Do you have reservations? 请问您需要一张几人台?/请问一共几个人? How many are there in your party? 请问您喜欢中餐还是西餐? What would you like, Chinese food or Western food? 请问您喜欢点菜还是自助餐?/我们备有自助餐,38元一位。How would you like your dinner, buffet or a la carte? We’ve got buffet and it costs 38 Yuan per person. 请坐！ Please take your seats. 请您稍候，我马上为您安排。 Please wait for a moment. I’ll arrange for you at once. 请先看一下菜单。 Here is the menu. 请一直往前走。 Please walk along this road. 请在这里稍候，我为您查询一下。 Please wait here a moment. I’ll check for you. 请向左/右边转，您会看到*** Please turn left/right and you will see *** 我带您过去，请跟我来。 I’ll lead you there. Step this way, please. 请乘坐电梯/自动扶梯。 Please take the elevator/escalator. 谢谢光临！欢迎您再次光临！再见！明天见！
西餐厅服务员常用英语语识点-制度大全 西餐厅服务员常用英语语识点之相关制度和职责，西餐厅服务员常用英语:1①Howmany?/Howmanyareyourparty?你们几位2①Twofordinner,please.两人用餐。②CanIhaveatablefortwo?有一张两个人的桌子吗③Couldy... 西餐厅服务员常用英语: 1 ① How many ? / How many are your party ? 你们几位 2 ① Two for dinner , please . 两人用餐。 ② Can I have a table for two ? 有一张两个人的桌子吗 ③ Could you please make arrangements for a dinner party of six ? 能为6个人安排就餐吗 ④ I’d like to reserve a table for five . 我要预定一张5个人的桌子。 ⑤ I have a table for four under the name of Johnson . 我以约翰逊的名字订了一张4人的桌子。 ⑥ I would like a nonsmoking table for two . 我想在禁烟区要一张两人的桌子。 ⑦ Excuse me , is that table vacant ? 打扰了,请问这是空桌吗 3 ① My friend will be along shortly . 我的朋友一会就到。 ② I’m expecting someone . 我在等人。 4 ① Can I have the menu ? / Could you please give me the menu? / Bring me the menu , please . 5 ① Can / May I take your order now ? 现在可以点菜了吗 ② Are you ready to order now ? / Would you like to order now ? 您现在准备点菜了吗 ③ Would you like a drink before your meal ?/ Would you like a drink to start with ? ④ Would you care for a drink before you order ? 点菜之前您要喝点什么吗 ⑤ Would you like anything to drink ? 您想喝点什么吗 ⑥ Do you need a few minutes ( to decide what you want ? ) 你是不是想再等几分钟(决定你要什么) 6 ① Yes , ⑴ I’d like to have / try some …… 是的,我想尝尝…… ⑴ I’ll try / have …… 是的,我想尝尝…… ② I’d like my steak rare / medium / well-done . 我想我的牛排五分/七分/全熟。 ③ ⑴ We need a couple more minutes to decide ./ We need a few more minutes to decide . / We need a couple more minutes to decide . 我们要待会再点。 ④ I’m not ready to order yet . 我还没准备好点菜。 ⑤ I haven’t figured out what I want yet . 我还没想好吃什么。 ⑥ I haven’t decide yet . 我还没想好。 ⑦ I can’t decide . ⑴ What’s your recommendation ? / What would you suggest ? 你推荐什么菜 ⑴ What do you recommend ? 你推荐什么菜 ⑴ What’s good today ? 今天有什么好菜 ⑴ What are the specials ? 今天有什么特色菜 ⑧ Well , …… is popular and …… is good . 恩,……很受欢迎,而且……也不错。 ⑨ Why don’t you order for me ? 还是你帮我点吧。 7 May I serve your dishes , now ? 现在可以上菜了吗 8 ① ⑴ Do you like your salad / steak / mutton-chop ……? 你的色拉/牛排/羊排……怎么样
咖啡厅工作制度 服务员工作职责 1,自觉遵守咖啡厅内的各项规章制度,工作安排 2,信表端装,仪表大方,着装整洁. 3,按要求做好责任区内的环境卫生 4,做好餐具各项补充,以使替换 5,严格遵守咖啡厅内的服务程序 6,熟知咖啡厅内提供的出品和价格及特点. 7,做好收台,翻台,提高多台利用率. 8,做好收尾结束工作,做好防火,防盗. 9,积极参加业务培训,不断提高服务技能. 员工守则 为了规范员工行为,特制定.它涵盖了本店的各项工作中应遵守的制度,员工须以守则来规范自己的言行,提高自己的素质,促进我们店健康有续的发展. 1,员工应忠于职守,努力干好自己的本职工作,遵守本店的规章制度. 2,员工应服从领导安排,不和领导唱反调. 3,员工应按时上下班,不迟到,早退或旷工,上班时间开始后十五分钟后到者为迟到,下班前十五分钟内未获批准离岗着为早退,迟到或早退累积三次记旷工一次. 4,员工上班必须着工作服,戴工作牌,仪容整洁. 5,员工不准留长发,长指甲,戴首饰要做到淡妆上岗 . 6,员工在上班前应做好清洁工作,各项物品摆放整齐,吧台要检查器具物料是否 变质,并作好开吧的准备工作. 7,上班时间不准拨打或接听私人电话,更不允许用店里电话办私事(特殊情况除外). 8,上班时间不准私自会客,做一些与工作无关的事情. 9,员工应讲究文明,说话要用文明用语,对待客人要热情,做到微笑服务,客进有 迎声,客走有送声. 10,服务员点单时要熟练,要有适当的推介,不得强推,客人买单时要快而无误. 11,员工应爱护公物,不准大声喧哗,做到三轻(走路轻,说话轻,做事轻),每天下 班后应将工作场所打扫干净,关好电源,门窗,清理并检查现场,安全第一. 12,员工应对店里的原材料,器具,耗品,合理使用不准浪费,应对一些贵重物品应有专人保管以免造成损坏. 13,员工禁止在上班时间吃零食,抽烟. 员工如有违反以上守则着,将视其情节轻重,对其做出相应的惩罚.
西餐菜名英语词汇 西式自助餐 Western buffet 西式冷餐 Western buffet 冷餐 buffet 1.冷菜 cold dish 1)沙拉 salad 沙拉 salad 色拉 salad 火腿沙拉 ham salad 鸡沙拉 chicken salad 鸡脯沙拉 chicken-breast salad 鸡丝沙拉shredded chicken salad 鸡蛋沙拉 egg salad 鱼片沙拉 fish salad 虾仁沙拉 shrimp salad 大虾沙拉 prawn salad 蟹肉沙拉 crab salad 素沙拉 vegetable salad 蔬菜沙拉 vegetable salad 鲜蔬菜沙拉 fresh vegetable salad 黄瓜沙拉 cucumber salad 鲜黄瓜沙拉fresh cucumber salad 奶油黄瓜沙拉cucumber salad with cream 西红柿黄瓜沙拉cucumber salad with tomato 西红柿沙拉 tomato salad 甜菜沙拉 beetroot salad 红菜头沙拉 beetroot salad 沙拉油salad dressing; mayonnaise 沙拉酱salad dressing; mayonnaise 2)肉 meat 冷杂拌肉cold mixed meat 冷什锦肉cold mixed meat 冷肉拼香肠cold meat and sausage 冷火腿蔬菜cold ham with vegetables 什锦肉冻mixed meat jelly 肝泥mashed liver; live paste 牛肝泥mashed ox liver; ox liver paste 牛脑泥mashed ox brain; ox brain paste 冷烤牛肉cold roast beef 冷烤里脊cold roast fillet
西餐厅服务员常用英语口语-制度大全 西餐厅服务员常用英语口语之相关制度和职责，colddish凉菜vegetabledish素菜meatdish荤菜mainfood主食hotpot火锅spicyhotpot麻辣火锅coldnoodles冷面boileddumpling水饺steamedbun包子smallsteamedbun小... cold dish 凉菜vegetable dish 素菜meat dish 荤菜main food 主食hot pot 火锅 spicy hot pot麻辣火锅cold noodles 冷面boiled dumpling 水饺steamed bun 包子small steamed bun 小笼包 instant-boiled mutton 涮羊肉meat braised in soy sauce 红烧肉tofu / bean curd豆腐fried bread stick 油条 fried dumpling 锅贴steamed bread 馒头noodles served with fried bean sauce 炸酱面sliced noodles 刀削面 porridge 粥soup 汤meat ball soup 丸子汤seaweed soup 紫菜汤lean meat 瘦肉fatty meat 肥肉 麦当劳食物介绍: 1 套餐:combo 通常看着图片就知道几号是什么套餐,点套餐时只要说combo number one 或number one 就好了。有时店员会问, Do you want to go large ? 如果你需要,他会给你大的薯条和可乐。 2 汉堡:hamburger 美国人说汉堡通常说burger 或cheese burger.和国内不同的是,在美国单点汉堡时店员会问你goes with cheese ? 所以也可以在点的时候就说without cheese ,他就不会再问你。 3 薯条:fries 4 饮料:drinks ①可乐:coke ② 减肥可乐: diet coke ( diet ) ③雪碧: sprite ④橘子汽水:Hi-C ( or orange soda )⑤冰茶:iced tea 顾客: 1 A BigMac , 2 orders of fries and a milkshake . . 一个牛肉汉堡,2份薯条和一份奶昔。 2 I’d like a BigMac Combo and a six-piece chicken nuggets . 我要一份麦香鸡套餐和一份6块的鸡块。 3 I’ll have a large / small Coke with no ice and a pineapple pie . 我要一杯不加冰的大/小可乐和一个菠萝派。 4 I’d like a small Coke , a hamburger , an order of fries as well as an apple pie . 我要一杯小可乐,一个汉堡,一份薯条和一个苹果派。 5 I’d like a cup of coffee, a share of fried chicken legs, a hamburger and a strawberry sundae. 我要一杯咖啡, 一份炸鸡腿,一个汉堡和一个草莓圣代。 6 Where are the napkins ? 餐巾在哪儿 7 Where are the straws ? / Do you have straws ? 吸管在哪儿/ 有吸管吗 8 Can I have some napkins ? 可以给我一些餐巾纸吗 9 Could I have extra ketchup ? 我可以多要些番茄酱吗 10 Where are the restrooms ? 洗手间在哪里
咖啡厅服务用语 一. 接订位： 1.Good morning / afternoon / evening. This is coffee shop. (XXX speaking). May I help you? 您好，咖啡厅，请问有什么可以帮忙吗？ 2. May I have you name, please? Under what name is this booking made, please? 请问您贵姓？/请问您以什么名义订位？ 3．Would you please spell it for me? Spelling, please? 请问您的名字怎样拼写？ 4．For how many people, please? / How many people will be in your party, please? 请问多少人？ 5. For what time and what date, Mr. Smith? 史密斯先生，请问哪一天和几点钟来用餐呢？ 6. Would you like the smoking area or Non Smoking area? 请问您喜欢吸烟区还是非吸烟区？ 7. Any more request? 还有什么要求吗？ 8. Yes, we will arrange a table by the window for you. / I’m sorry, we can not guarantee that we can offer you a table by the window, because there have been many reservations today. But we’ll do our best for you. 好的，我们会为您安排一张靠江边的桌子。/ 对不起，我们不能 保证一定可以给您一张靠江边的桌子，因为，今天有很多订位， 不过，我们会尽力为您安排的。 1.May I have your room number or telephone number, please?
酒店英语口语学习手册之西餐厅日常用语Dialogue Ⅱ: G: Waiter! 服务员！ W: Yes, sir, is there anything else you would like to have? 先生，您还要点什么吗？ G: No, thank you. Where can I pay my bill? 不用了，谢谢， 哪里可以付帐？ W: You may pay at your table, sir. Here is your bill. Would you like to check it? 在这里就可以，先生，这是您的帐单。 G: Yes. Well, it’s 75 yuan. Does it include the service charge? 75元，包括服务费了吗？ W: Yes, it does. Let me break it down for you. The steak is 38 yuan, the green bean is 10yuan and the beer is 20 yuan, which comes to 68 yuan, plus 10％ service charge. So the total is 75yuan.是的，我来给您算算看，牛排38元，青豆10元，啤酒20元，一共68元，再加上10％的服务费，总共75元。 G: That’s all right. 好的。 W: Are you staying in our hotel ? 您是我们酒店的住客吗？ G: Yes, I’m Jerry Wang in room 789. 是的，我叫Jerry Wang，住789号房。 W: Ok, Mr. Wang, please sign your name here, we’ll put it onto your bills. Is that OK? 好的，王先生，请在这里签名，我们把它挂在房帐上。 G: That’s fine . Thank you. 好的，谢谢。 W: Thank you for coming. Please come again, good-bye. 谢谢光临，希望再次光临，再见。 G: Good-bye . 再见。 Daily English Exchanging Conventional Greetings寒暄 Let me introduce myself: I’m Judy, a waitress in the restaurant. 我介绍一下自己吧，我叫JUDY，是本餐厅的服务员。 Or: May I introduce myself? This is my colleague, Jack Wang. 这是我的同事JACK。 I’ve often heard about you. 我经常听人说起你。 Your name just doesn’t come to me. 我就是想不起你的名字来。
【篇一】餐厅点餐常用英语口语对话 Waiter：Would you like to order now, ma’am? May：Yes, please. I’d like the steak and mushrooms。 Waiter：How would you like your steak, rare, medium, or well-done? May：I’d like it well-done, please。 Waiter：What kind of potatoes would you like to go with that? Mashed, boiled or baked? May：I think I’ll have baked potatoes. And I’ll have an iced tea with a lemon on the side please。 Waiter：Good. And would you care for soup or salad to start with? May：I’d like a cream and o nion soup, please。 Waiter：Will you be having dessert today, ma’am? May：I want to skip dessert. That’s all. Thank you。 Waiter：OK. I’ll be with you in a moment。 【篇二】餐厅点餐常用英语口语对话 Brad：Are you satisfied with the dishes? Jane：Great! The lamb stew tastes incredible! Brad：I like it too. I like the fish, especially. It’s so fresh and the flavor is kind of light for a freshwater fish。 Jane：Yes. The food here deserves its reputation. Chinese food is one of my favorites。 Brad：If you’d like, I’ll take you to a new restaurant next time. I just heard about it from a friend and he was just raving about it. It serves great Sichuan cuisine. Would you like to try that? Jane：Sure, I’d love to. I heard Sichuan cuisine is very hot. I think I’ll definitely love it。
咖啡厅常用词汇 Useful Words of Coffee Shop Ⅰ服务程序Service procedure 1.问候 Greeting 2.入座 Seating the Guests 3.递菜单Showing the menu 4.点菜 Taking orders 5.出品Offering food & beverage 6.席间服务 Service during the meal 7.结帐Checking bills,check 8.送客Saying thanks &good-bye II菜单 Menu 1.餐牌本menu 2 .cake 1)草莓Strawberry 2)巧克力chocolate 3) 黑森林Black forest 4) 芝土 cheese 5) 车厘子cherry 6)蛋挞/果挞egg tart/ fruit tart 7)花生peanut 8)粟子chestnut 9)胡萝卜/ 甘笋carrot 10)巧克力毛土 chocolate mousse 3.雪糕 ice cream 4.制作方式method of cocking 1)烟熏smoke 2)炒fry 3)蒸steam 4)煮boil 5)炖braise/stew/poach 6)烩stew 7) bake 8)熘saute 9)烤roast 10)煎panfry 11)炸deepfry 5.配料ingredients 1)蒜garlic 2)咸菜pickle 3)香草herb 4)洋葱onion 5)柠檬lemon 6)姜ginger 7)油oil 8)榄油olive oil 6.沙律汁salad dressing 1)恺撒汁Caesar dressing 2)千岛汁Thousand Island dressing 3)法汁French dressing 4)油醋汁oil&vinegar dressing 5)意大利汁Italian dressing 6)它它Tartar sauce 7)蛋黄酱mayonnaise 7.调料condiments 1)茄酱detchup 2)辣椒仔Tabasco 3)美极油maggi 4)酱油soy sauce 5)芝士粉cheese powder 6)醋vinegar 7)辣椒酱chili sauce 8)芥辣mustard/wasabi
中餐： meat diet 荤菜vegetables 素菜meat broth 肉羹local dish 地方菜Cantonese cuisine 广东菜 set meal 客饭 bear's paw 熊掌 * of deer 鹿脯 beche-de-mer; sea cucumber 海参 sea sturgeon 海鳝 salted jelly fish 海蜇皮kelp,seaweed 海带 abalone鲍鱼shark fin鱼翅scallops干贝lobster龙虾 bird's nest 燕窝 roast suckling pig 考乳猪 ig's knuckle 猪脚 boiled salted duck 盐水鸭preserved meat 腊肉 barbecued pork 叉烧 sausage 香肠 fried pork flakes 肉松 BAR-B-Q 烤肉 curry rice 咖喱饭 fried rice 炒饭 plain rice 白饭 crispy rice 锅巴 gruel, soft rice , porridge 粥—noodles with gravy 打卤面 plain noodle 阳春面 casserole 砂锅 chafing dish,fire pot火锅 meat bun肉包子 shao-mai烧麦preserved bean curd 腐乳bean curd豆腐 fermented blank bean 豆豉 pickled cucumbers 酱瓜 preserved egg 皮蛋 salted duck egg 咸鸭蛋 dried turnip 萝卜干 西餐与日本料理： menu 菜单French cuisine法国菜 today's special 今日特餐 chef's special 主厨特餐 buffet 自助餐 fast food 快餐 specialty 招牌菜 continental cuisine 欧式西餐 aperitif 饭前酒 dim sum 点心 French fires炸薯条baked potato烘马铃薯 mashed potatoes马铃薯泥 omelette 简蛋卷 pudding 布丁 pastries 甜点 pickled vegetables 泡菜 kimchi 韩国泡菜 crab meat 蟹肉 prawn 明虾 conch 海螺 escargots 田螺braised beef 炖牛肉 bacon 熏肉 poached egg 荷包蛋 sunny side up 煎一面荷包蛋 over 煎两面荷包蛋 fried egg 煎蛋 over easy 煎半熟蛋 over hard 煎全熟蛋 scramble eggs 炒蛋 boiled egg 煮蛋 stone fire pot 石头火锅 sashi 日本竹筷 sake 日本米酒 miso shiru 味噌汤 roast meat 铁板烤肉 sashimi 生鱼片 butter 奶油 牛排与酒： breakfast 早餐lunch 午餐brunch 早午餐supper 晚餐late snack 宵夜dinner 正餐 ham and egg 火腿肠buttered toast 奶油土司French toast法国土司muffin 松饼cheese cake 酪饼white bread 白面包brown bread 黑面包French roll 小型法式面包
餐饮部服务用语规范 礼貌用语要做到“七声”“十字”: “七声”:问候声、征询声、感谢声、道歉声、应答声、祝福声、送别声； “十字”:您好、请、谢谢、对不起、再见。 1.问候声： （1）“先生（小姐）您好！欢迎光临。”/“中午（晚上）好，欢迎光临！”/“欢迎您来这里进餐”/ “欢迎您！一共几位？请这里坐。” （2）“请问先生（小姐）有预定吗？是几号房间（几号桌）。” （3）“请跟我来”/“请这边走” 2.征询声 （1）先生（小姐），您坐这里可以吗？” （2）“请问先生（小姐），现在可以点菜了吗？”/“这是菜单，请您选择” （3）“请问先生（小姐）喜欢用点什么酒水（饮料）？我们这里有……” （4）“对不起，我没听清您的话，您再说一遍好吗？” （5）“请问先生（小姐）喜欢吃点什么？我们今天新推出……（我们的特色菜有……）”（6）“请问，先生还需要点什么？/“您用些……好吗？” （7）“请问先生现在可以上菜了吗？” （8）“请问先生，我把这个菜换成小盘可吗？”“请问，可以撤掉这个盘子吗？”（9）“请问先生，上一个水果拼盘吗？我们这里水果有……” （10）“您吃得好吗？”/“您觉得满意吗？”/“您还有别的事吗？” （11）“现在可以为您结账吗？” 3.感谢声 （1）“感谢您的意见（建议），我们一定改正 （2）“谢谢您的帮助” （3）“谢谢您的光临” （4）“谢谢您的提醒” （5）“谢谢您的鼓励，我们还会努力” 4.道歉声 （1）“真对不起，这个菜需要时间，请您多等一会好吗？” （2）“对不起，让您久等了，这是ХХ菜 （3）“真是抱歉，耽误了你很长时间” （4）“对不起，这个品种刚刚卖完，ХХ菜和它的口用料基本相似 （5）“对不起，我把你的菜上错了” （6）“实在对不起，我们重新为您做一下好吗？” （7）“对不起，请稍等，马上就好！” （8）“对不起，打扰一下” （9）“实在对不起，弄脏您的衣服了，让我拿去洗好吗？” 5.应答声 （1）“好的，我会通知厨房，按您的要求去做。” （2）“好的，我马上就去”
【餐厅服务常用英语对话】餐厅服务员英语常用语 对话教学是整个小学阶段英语学习中必不可少的组成部分,对话贯穿于教材和教师教学及学生学习的始终。精心收集了餐厅服务常用英语对话，供大家欣赏学习! Hugh is ordering a meal in a restaurant 休正在餐厅点餐 a few moments later? (过了一会儿) Emma： one sparkling water 埃玛：一份带汽的矿泉水。 Hugh： Thanks very much 休：谢谢! Emma： Are you ready to order?
埃玛：您现在可以点菜吗? Hugh： Yeah I think I am actually. Could I just have the soup to start please. 休：是的，可以。请先给我来一份例汤，好吗——今日的例汤是什么? Emma： That's minestrone， is that all right sir? 埃玛：是意大利蔬菜汤，可以吗? Hugh： Yeah， that's fine， and for the main course could I have the chicken please? 休：可以。好的…至于主菜，请给我一份鸡肉，好吗? Emma： Chicken. 埃玛：…鸡肉…
Hugh： And just some vegetables and some boiled potatoes please 休：再来一点蔬菜和煮土豆。 Emma： Boiled potatoes， OK? 埃玛：…煮土豆。好的。 Hugh： Thanks very much. 休：谢谢! Emma： OK. 埃玛：好的。 A: What can I do for you, sir? 先生，您要来点什么? B: What have you got this morning? 今天早上你们这儿有什么?
咖啡馆服务礼仪及工作流程 ＊礼仪 一、服务格言： 微笑多一点，嘴巴甜一点，说话轻一点，做事多一点 脾气小一点，度量大一点，操作轻一点，效率高一点 行动快一点，理由少一点，脑筋活一点，点子多一点 二、五大原则：先宾后主，先老后右，先长后晚，先女后男，先长官后士兵。 三、服务流程十三条：
1、您好，欢迎光临（弯腰30°）。 2、请问几位？是否有预定？ 3、这边请，请坐，请喝水。 4、您好，请问现在需要点单吗？ 5、您好，这是我们的酒水、菜单请过目。 6、打扰一下，我可以为您复一下单吗？ 7、您好，您的菜和酒水已上齐，请慢用。
8、您好，这是你的红酒，请验酒。 9、您好，我可以为您清理一下台面吗？ 10、您好，请问还需要点些别的吗？ 11、打扰一下，请问哪一位买单？您的消费是MM元。 12、您好，这是你的找零，请收好。 13、请走好（慢走），谢谢光临，请带好您的随身物品，欢迎下次光临！ 五到：客到，水到，微笑到，服务到。
五服务： 1、周到：根据客人不同的爱好和需求细心细致的提供服务，想客人所想急客人所急，尽量满足客人最细致的要求。 2、微笑：微笑时服务行业的生命，也是最好的推销。 3、耐心：接待客人时要有耐心，不急躁，不厌烦，介绍详细，解释清楚。在接待客人的工作中，不计较客人的语言轻 或重，态度好或坏，表示耐心让客人满意。 4、主动：接待客人时要主动服务，主动招待客人，为客人着想，尽量做到五声，掌握服务中的规则，帮工作做得有头
有尾，真正做到事事处处主动。 5、热情：表达心灵中最真诚的感情，要求我们在接待客人时热情服务，和蔼可亲，表达亲切待客，像待亲人一样。在 人际交往中，热情表达对对方的尊重，但是这种尊重不能以损害自己的自尊为代价，热情是一种无可估量的。 商品。 五声：迎客声，致谢声，问候声，道歉声，送客声。 三轻：走路轻，说话轻，操作轻。 五勤：眼：随时做到察言观色。口：礼貌用语要多讲。手：清理斟酒要快。
西餐厅英语 常用词汇 （一）、西餐餐具用品 主菜刀Dinner Knife 咖啡杯Coffee cup 主菜叉Dinner Fork 咖啡勺Coffee spoon 汤勺Soup Spoon 银餐具Silver ware 头盆刀Starter Knife 玻璃器皿Glass ware 头盆叉Starter Fork 冰水壶Pitcher 甜品叉Dessert Fork 葡萄酒蓝Wine basket 甜品勺Dessert Spoon 垫布Silent Cloth、Table Cloth Mat 黄油刀Butter Knife 装饰台布Top Cloth 蜗牛夹Snail Tongs 围嘴Apron 蜗牛叉Snail Fork 桌裙Table Skirt 海鲜叉Cocktail Fork “十”字形台布Table Runner 龙虾签Lobster Stick 托盘垫巾Service Mat 龙虾钳Lobster Tong 服务布巾Waiter Cleaning Cloth 鱼刀Fish knife 套椅Chair Cover 鱼叉Fish fork 盐和胡椒粉Salt and Pepper Shaker 服务叉service fork 冰水杯Ice water glass 服务勺service spoon 白葡萄酒杯White wine glass 蛋糕叉cake fork 红葡萄酒杯Red wine glass 牛排刀steak knife 香槟杯Champagne glass 切肉刀carving knife 烛台Candle stick 糖夹sugar tong 席次卡Place card 冰夹ice tong 收据Receipt 开瓶器bottle opener 餐具柜Sideboard 开塞器corkscrew 抹布Pantry cloth 主菜盆Main Course Plate 托盘Tray 汤盆Soup Plate 自助餐保温锅Buffet Warmer 汤盅Tureen 早餐蛋盅Boiled Stander 汤杯Soup Cup 服务手推车Service Trolley 开胃品盘Starter Plate 色拉车Salad Trolley 甜点盘Dessert Plate 甜品车Dessert Trolley 面包盘Bread Plate 奶酪车Cheese Trolley 黄油碟Butter Dish 餐后酒车Liqueur Trolley 装饰盘Service Plate 燃焰车Oven Trolley 咖啡具coffee set 送餐车Transfer Trolley （二）、西餐常见的原料 牛肉Beef 牡牛Bull 水牛Buffalo 小牛Calf 鹿Deer 母牛Cow 山羊Goat 野兔Hare 阉牛OX 胸肉Breast 腹部肉、牛腩Brisket 臀上肉Buttock 近颈脊骨肉Chuck 肉片Cutlet 油脂Fat 骨下肉、柳肉Fillet 牛柳扒Fillet Shank 羊排Lamb Chop 瘦肉Lean 前腿Fore Leg
[定稿]西餐厅英文服务用语 问候语:早上/中午/下午好,**先生,**小姐,**女士。 Good morning/afternoon/evening, sir/madam. 先生/小姐，请问有预定吗? Have you made a reservation, sir/madam? Do you have reservations? 请问您需要一张几人台?/请问一共几个人? How many are there in your party? 请问您喜欢中餐还是西餐? What would you like, Chinese food or Western food? 请问您喜欢点菜还 是自助餐?/我们备有自助餐,38元一位。 How would you like your dinner, buffet or a la carte? We’ve got buffet and it costs 38 Yuan per person. 请坐～ Please take your seats. 请您稍候，我马上为您安排。 Please wait for a moment. I’ll arrange for y ou at once. 请先看一下 菜单。 Here is the menu. 请一直往前走。 Please walk along this road. 请在这里稍候，我为您查询一下。Please wait here a moment. I’ll check for you. 请向左/右边转，您会看到*** Please turn left/right and you will see *** 我带您过去，请跟我来。 I’ll lead you there. Step this way, ple ase. 请乘坐电梯/自动扶梯。 Please take the elevator/escalator. 谢谢光临～欢迎您再次光临～再见～明天见～
简单日常口语：在餐厅催服务员上菜的英语说法1.惯用口语句子： Where is the rest room? 洗手间在哪儿？ Please direct me to the rest room. 请告诉我去卫生问怎么走。 direct v. 给…指路，指点 rest room 指“厕所，洗手间”，洗手问的说法还有toilet、bathroom、washroom、lavatory等。 Please give me some napkins. 请给我一些餐巾纸。 Give me some disposable chopsticks，please. 请给我一些一次性筷子。 napkin n. 餐巾，餐巾纸 disposable a. 一次性使用的 chopstick n. 筷子 Where are our dishes?
我们的菜怎么还没来啊？ Our dishes haven't been served yet. 我们的菜还没上来。 serve v.供应(饭菜) We are starving. Would you please hurry up?我们都要饿死了，能快点儿吗？ We are starved. 我们都饿死了。 Please hurry up. 请快一点儿。 starve v. (使)饿得要死 hurry up 快一点，赶紧 Have you forgotten my order? 你们忘了我点的菜了吧？ You serve the dishes too slowly. 你们上菜太慢了。
Excuse me, I ordered a tuna salad half an hour ago. Is it ready?打扰一下，我半小时前点了金枪鱼沙拉，请问好了吗？ I ordered my dinner about half an hour ago and it still hasn't arrived.我半小时前点了菜，但是到现在还没有上。 tuna n. 金枪鱼 I'm impatient with being kept waiting. 我已经等得不耐烦了。 My friend is in an impatient mood. 我的朋友不耐烦了。 impatient a. 不耐烦的 Will it be ready in ten minutes? 十分钟之后能做好吗？ If you can't get it ready in ten minutes, I'll leave. 如果十分钟之后还没做好，我就走了。 How much longer will have to wait? 我还要等多久？