Unit 3 At the Hotel
Teaching Objectives
1.To develop the students’ listening skill.
2.To train the students’ ability to grasp the knowledge abo ut how to make a
reservation, check in and check out, etc. at the hotel.
3.To give the students more chances to talk about something in relation to what they
have heard on the tape.
4.To develop the students speaking skill.
The important and difficult points
To familiarize the students with how to use the language they learn to practice the activities in relation to making a reservation and checking in as well as checking out, etc. at the hotel.
Teaching Time
4课时（180分钟）
Teaching steps:
Lead-in
1) Ask the students to discuss the following question: How do they book a room if they go out of their home for a trip?
2）Choose two or three students to tell the class their argumentation and list the key words and sentences.
3) Give the students some pictures or the real things in relation to the hotel to learn the new words and expressions in this unit.
The important words and the phrases:
reservation n. 预订reservationist n. 预订员reserve v. 预订double n./adj./v 两倍
suite n. 套房deluxe adj. 高级的
bath n. 浴室expect v. 预期,盼望,期待Reservation Desk 预定处single room 单人间
double room 双人间deluxe suite 豪华套房
British suite 英式套房arrival n. 到达,到来
bellman n. 迎接服务员passport n. 护照
registration n. 登记,注册cash n. 现金
credit n. 信用,荣誉service n. 服务
key n. 主要的,关键的钥匙check in 登记入住
arrival list 到客单registration form 预定表
fill in/fill out 填写credit card 信用卡
morning call 叫早电话show…up 引……上楼
file n. 档案bill n. 帐单,钞票
total n. /v. /adj总计,共计include v. 包括,包含charge n. 费用check/cheque n. 检查,支票sign v. 签字receipt n. 收据pleasant adj. 令人愉快的,舒适的check out 办理离店手续room number房间号service charge 服务费traveler’s check 旅行支票visa card v isa信用卡
4) Ask the students to discuss the lead-in activity in their books.
3-1 Making a Reservation
This
part is designed to make the students learn how to make a reservation and grasp the words and expressions about the rooms.
1. Pre-listening tasks
1）Ask the students to match the room types with the right pictures. (omitted)
2) Ask the students to read the choices in this exercises and make guesses about
what questions are going to be asked before they listen to the dialogue.
2. While-listening tasks
1) Play the dialogue once and let the students get the main idea of the material. And then the teacher explains the difficult language points. 2) Play the dialogue twice and let the students do Task 2.
3) Play the dialogue three times and let the students do Task 3 & 4.
3. Post-listening task
1) Play the dialogue another times and let the students listen and repeat after the tape, and then do Task 5 (practice the sentences with their partners).
2) Give the students time to make a similar dialogue and do role play with their partners. (Task 6)
3) Check the students ’ work. (Ask some students to do role play in front of the class.)
Task 1 Match the room types with the right pictures.
Task 2 Listen and choose.
1. Who is calling to make a reservation? A. John Green. B. John Brown. C. James Brown.
2. What kind of room would he like? A. Single room.
B. Double room.
C. Suite.
3. When is the reservation for?
A. August 15th– 19th .
B. August 16th– 19th .
C. August 15th– 18th .
Task 3 Listen and fill.
1. R: Good morning. Haitian Hotel. Reservation Desk . May I help you?
G: I am calling from London. I’d like to reserve a room.
2. R: What kind of room would you like? We have single rooms,double
rooms, suites and deluxe suites in British, Roman and French.
G: A single with bath , please.
3. R: Mr. Brown, a single with bath from August 15th to 18th. Is that right? G: Yes, t hat’s right.
Task 4 Match the questions with answers.
Questions Answers
1. Reservation Desk. May I help you? C A. From August 15th to 18th.
2. When for? A B. Yes, please.
3. What kind of room would you like? D C. I’d like to reserve a room.
4. Would you like breakfast? B D. A single with bath, please.
Task 5 Learn the useful sentences and practise with your partner. (omitted)
1. I’d like to
2.
Task 6 Role play. (omitted)
A— A receptionist at Shangri-La Hotel
B— Mr. Black from New York
B is calling from New York to make a reservation. A is receiving the reservation.
3-2 Checking in
In this part, we should train the Ss’ abilities to grasp important details of checking in.
Teaching steps
1.Pre-listening tasks
1) Ask the students to read the sentences in Task 1 and make guesses about the situational dialogue before they listen to the dialogue.
2) The teacher can give the students some key words and sentences listed in New Words and Expressions and notes to help the students to form the situational dialogue.
2. While-listening tasks
1) Play the dialogue and ask the students to focus their attention on the sentences in Task 1, and then do Task 1.
2) Play the dialogue again and the students do Task 2.
3) Play the dialogue the third times and ask the students to repeat the sentences after the tape.
3. Post-listening tasks
1) Ask the students to do Task 3 in pairs.
2) Ask the students to do Task 4 first, then check with their partners, and the teacher makes feedback.
3) Give the students some minutes to make a dialogue with their partners according to the information given in Task 5.
4) Ask the students to do role play in front of the class.
Task 1 Listen and decide true or false.
1. John Brown booked a double room two weeks ago. ( F )
2. John Brown will stay for 2 nights. ( F )
3. John Brown is going to pay by credit card. ( T )
4. John Brown would like to be woken up at 6 a.m.
( F ) 5. John Brown will stay in Room 602.
( T )
Task 2 Listen and fill.
1. I ’ll check the arrival list .
2. Could I see your passport , please?
3. Would you please fill in the registration form ?
4. How are you going to pay, in cash , or by credit card ?
5. By the way, do you have morning call service?
6. And the bellman will show you up.
Task 3 Learn the useful sentences and practise with your partner. (omitted)
three days ago. the registration form?
3.
4. I ’m going to pay
Task 4 Complete the dialogues. 1. R: Good afternoon, sir. Can I help you?
G: Yes, Please. I booked a double room with bath （一个带浴室的双人房） two weeks ago. I am John Brown.
2. R: Could I see your passport （我能看一下您的护照吗）, please?
G: Yes. Here you are.
3. R: Would you please fill in the registration form （填写登记表）?
G: Yes. Is that all right?
4. R: How are you going to pay （您打算怎样付款）, in cash or by credit card? G: Credit card, please.
5. R: What time would you like to be woken up （被叫醒）?
G: At 7:00 every morning.
Task 5 Role play.
A— A receptionist of Shangri-La Hotel
B— Mr. Black from New York
B is checking into the hotel. A is receiving him.
Do the role play and fill in the following form.
Hotel Registration Form
In this part, we should develop the students’ability to grasp important details of checking out.
Teaching steps
1.Pre-listening activity
Ask the students to match the ways of payment with the right pictures.
2. While-listening activities
1) Ask the students to read the choices in Task 2 first and predict the answers.
2) Play the dialogue once, and then the teacher explains some difficult words and
sentences listed in Words and Expressions and Notes . 3) Play the dialogue again, and the students do Task 2&3.
4) Play the dialogue the third times, and ask the student to repeat after the tape.
3. Post-listening activities
1) Ask the students to do Task 4&5 in pairs.
2) Give the students some minutes to prepare the role play in Task 6, and then ask some pairs of the students to do in front of the class.
Task 1 Match the ways of payment with the right pictures.
( D) (C ) (A) (B)
A B
C D
Task 2 Listen and choose. 1. What does Mr. Brown want to do? A. Check in. B. Check out . C. Reserve a room. 2. How much does Mr. Brown have to pay? A. RMB 3300. B. USD 3300.
C. RMB 2300.
3. How is Mr. Brown going to pay?
A. In cash.
B. By credit card.
C. With traveller ’s checks.
Task 3 Listen and decide true or false.
1. Mr. Brown ’s room number is 206. ( F )
2. Mr. Brown stayed in the hotel for 4 nights. ( F )
3. The service charge is 15%. ( F )
4. The hotel doesn ’t accept traveller ’s checks.
( T ) 5. Mr. Brown paid by visa card.
( T )
Task 4 Learn the useful sentences and practise with your partner. (omitted)
1.
please.
2. Can I pay
3. We hope
Task 5 Match the questions with the answers.
Cashier Brown
1. Can I help you?
B A. Thank you.
2. Can you tell me your room number, please? D B. I ’d like to check out.
3. Sorry, we don ’t accept personal checks here. C C. Can I pay with personal check?
4. Wish you a pleasant journey. A D. Room 602.
Task 6 Role play.
A — A cashier of Shangri-La Hotel
B — Mr. Black from New York B is checking out. A is helping him.
This part is given to the students as their homework.
8-4 Practice
1. Listen and complete the sentences.
(1) Reservation Desk. May I help you?
(2) I’d like to reserve a room.
(3) You’ll be expected to be here.
(4) I booked a single room with bath two weeks ago.
(5) Would you please fill in the registration form?
(6) Could I see your passport , please?
(7) What time would you like to be woken up?
(8) I’d like to check out.
(9) This is your receipt .
(10) I hope you enjoyed your stay with us.
2. Listen to the conversations and choose the best answers to the following questions.
(1) When does the guest need the room?
A. September 1st– 5th.
B. October 1st– 6th.
C. October 1st– 5th.
(2) What kind of room does the guest want?
A. A double room.
B. A British suite.
C. A French suite.
(3) How is the guest going to pay?
A. In cash.
B. By credit card.
C. With traveler’s check.
(4) What time does the guest want to be woken up?
A. 5:30.
B. 6:30.
C. 7:30.
(5) How much does the guest need to pay?
A. 2,300.
B. 2,500.
C. 2,800.
3. Translate the phrases.
(1) Reservation Desk 预订处
(2) deluxe suite 豪华套房
(3) registration form 预定表
(4) service charge 服务费
(5) traveler’s check 旅行支票
(6)单人间single room
(7) 登记入住check in
(8) 信用卡credit card
(9) 预订reserve/book
(10) 英式套房British suite
4. Complete the following sentences.
(1) I’d like to reserve a room （预订一个房间）.
(2) I’d like a double room with bath and breakfast （带早餐）.
(3) Would you please fill in the registration form （填写登记表）?
(4) I’d like to pay with traveler’s check （用旅行支票）.
(5) It totals （总计）USD 1,800.
(6) It includes 15% service charge （15%的服务费）.
(7) I’d like to check out （结账离店）.
(8) Do you have morning call service （叫早服务）?
(9) We hope you’ll have a pleasant trip home （归途愉快）.
(10) We hope you’ll enjoy your stay （住得愉快）with us here.
5. Match the questions with the answers.
Questions Answers
(1) When for? C A. John Brown.
(2) What kind of room would you like? E B. Room 1209.
(3) How are you going to pay? D C. December 5th– 10th .
(4) What’s your room number? B D. With traveler’s check.
(5) Can you tell me your name, please? A E. A deluxe suite in Japanese style.
6. Choose the right sentences to complete the conversation.
R- Reservationist G- Guest
R: Good afternoon. __________2__________
G: Good afternoon. I’m calling from Paris. __________4__________
R: Certainly. _________3___________
G: Jenny White. W-H-I-T-E.
R: How long will you stay here, Ms White?
G: _________5___________
R: What kind of room would you like?
G: _________6___________
R: How are you going to pay, in cash or by credit card? G: _________7___________
R: _________1___________Is that right, Ms White? G: That’s right. Thank you.
(1) That’s a French suite for two nights.
(2) What can I do for you?
(3) Can you give me your name, please?
(4) I’d like to reserve a room.
(5) For two nights.
(6) A French suite.
(7) I’ll pay in cash.
酒店日常英语口语 1 Welcome to our hotel! 欢迎光临(我们酒店). 2 Welcome, sir/madam! 欢迎光临. 3 Good morning/afternoon/evening. 早上/下午/晚上好! 4 Front Office/Restaurant/Recreational Meeting Room/Guestroom/Operator, May I help you? 您好,总台/餐厅/康乐中心/总机(我能为您做些什么?) 5Blue Coast, May I help you? 您好,蓝色海岸(我能为您做些什么?) 6 May I have your name/room number, please? 您可以告诉我您的姓名/房号吗? 7 One moment, please./just a moment/wait a moment! 请您稍候。 8 Thanks! 谢谢您! 9 My pleasure! 不用客气! 10 Sorry to keep you waiting. 对不起让您久等了. 11 Do you speak Chinese/English? 请问您讲中文/英文吗? 12 Do you have a reservation? 请问您有预订吗? 13Show me your passport or identification, please. 请出示一下您的护照或证件。 14 How would you like to pay? In cash or by credit card? 您用什么方式付款，是用现金还是信用卡？ 15.Do you want to separate check? 你们是分开埋单吗？ 16 please show me your credit card. 请出示您的信用卡. 17 Please sign here. 请在这儿签字。 18 Here is your charge please. 这是找您的零钱。 19 This way, please. 这边请。 20 Follow me, please. 请跟我来。 21 After you, please. 您先请。 22 Hope you enjoy your stay! 希望您在这里过得愉快! 23 Hope you have a good trip! 祝您旅途愉快! 24 Good luck! 祝您好运！ 25 Have a nice day！祝您一天愉快！ 26 Here you are. 给您。 27 Sorry . 对不起。 28 Not at all. 没关系。 29 Of course. 当然可以。 30 Pardon? 请您再重复一遍,好吗? 31 No problem. 没问题。 32 Excuse me. 对不起，打扰一下。
饭店服务员常用英语口语 1、What?kind?of?rooms(foods)?would?you?like?to?have?您需要什么样的房间（吃什么样的菜）？ 2、 Here?is?a?brochure?of?our?hotel?and?t ariff. 这是介绍我们饭店的小册子和价目表。3、 We'll?give?you?a?10%(ten?percent?)?di scount.? 我们给您九折优惠。 4、 We'll?offer?tour?guides?complimentary ?breakfasts.? 我们给陪同提供免费早餐。 5、We?accept?your?terms.? 我们接受您的条件。 6、May?I?introduce?myself?? 让我介绍我自己。 7、 May?I?present?you?a?litter?souvenir??请接受我们的一点小纪念品。 8、Let's?drink?to?our?friendship!? 为我们的友谊干杯！ 9、 Let?me?propose?a?toast?to?the?health ?of?our?guests!? 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!)? 干杯！ 11、How?do?you?like?Chinese?food??您喜欢中国菜吗？ 12、 What?do?you?think?of?our?service??您对我们的服务有什么意见？
13、 Thank?you?for?your?comments(compli ment,?suggestions).? 谢谢您给我们提的意见（赞扬、建议）14、 I'm?afraid?it's?against?the?hotel's?regul ations.? 这是违反饭店规章制度的。 15、 In?our?hotel?we?don't?accept?tips.? 我们饭店是不收小费的。 16、 It's?our?pleasure?to?serve?our?guests? well.? 我们为能为客人服务好而感到高兴。 17、Thank?you?all?the?same.? 然而，还是要谢谢您。 16、 I'm?afraid?you'll?have?to?pay?for?the? damage.? 您必须赔偿。 17、 Thank?you?for?telling?us?about?it.? 谢谢您告诉我们 18、 I'll?look?into?the?mater?right?away.?我马上去处理这件事情。 19、 I?assure?you?it?wont?happen?again.?我保证此类事情不会再发生。 20、Please?don't?worry,?sir?(madam)?先生（夫人），请不必担心。 21、 I?will?send?someone?up?to?your?room? right?away.?
旅游英语口语对话：酒店餐厅常用英语 餐厅会话（一） A：Excuse me. Can you suggest a good restaurant？ 请问，你能推荐一家好的餐厅吗？ B：Yes. What kind of food would you like to eat？ 好的，你想吃什么样的东西？ A：Are there any Chinese restaurants around here？ 这附近有没有中国餐厅？ B：There's one across the street. 对街有一家。 A：Where can I have the best local food？ 哪里可吃到的本地食物？ B：I suggest you try Green Inn. 我建议你去Green Inn试试看。 A：Is it very far from here？ 离这里很远吗？ 餐厅会话（二） Do you know if there's a good Chinese restaurant nearby？你知道这附近有好的中国餐厅吗？ Are there any Chinese restaurants along the street？
这条街上有没有中国餐厅？ Is there a less expensive restaurant near here？ 这附近有没有较便宜的餐厅？ I'd like to eat some French food. 我想吃一些法国菜。 A：I'd like to book a table for three at seven this evening. 我想订三个人的座位，今天晚上7点。 B：For three. And your name please？ 三位。您贵姓？ I'd like to make reservation, please. 我想预订桌位。 餐厅会话（三） I'd like a table for three or four at seven. 我想订7点钟的3人或4人桌位。 Please reserve a table for three. 请预留一个3人桌位。 I'm sorry, I'll be about thirty minutes late. 抱歉，我将晚到30分钟左右。 Do I have to be formally dressed？ 我必须穿正式服装吗？
酒店宾馆常用英语口语900句 目录 酒店宾馆常用英语口语900句 (1) 问候客人（一） (1) 问候英语（二） (2) 问候客人（三） (3) 换房续住（四） (7) 问询服务（五） (9) 行服务（六） (12) 总机服务（七） (15) 结账与兑换服务（八） (18) 订票服务（九） (23) 餐饮服务（十） (24) 餐厅服务（十一） (26) 点菜服务（十二） (28) 餐厅值台服务（十三） (31) 结账服务（十四） (32) 酒吧服务（十五） (35) 清扫客房（十六） (41) 客房送餐服务（十七） (42) 赔偿与更换服务（十八） (44) 事物招领服务（十九） (46) 客房维修（二十） (47) 洗衣服务（二十一） (49) 在饭店医务室（二十二） (54) 在饭店购物中心（二十三） (55)
问候客人（一） 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，，您呢？ Fine，thanks. 很好，。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow.
常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员
Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员
酒店常用英语口语150句 发布时间：2009年02月28日来源: (福建美食网)作者: (https://www.doczj.com/doc/2012600094.html,) [饭店培训]酒店英语口语150句 欢迎和问候语： 1) Good morning(afternoon, evening),sir(madam). 早上(下午、晚上) 好，先生(夫人) 。 2) How do you do ? 您好！(初次见面) How do you do ? 您好！ Glad to meet you . 很高兴见到您。 3) How are you ? 您好吗？ Fine ,thanks. And you ? 好的，谢谢。您呢？ 4) Welcome to our hotel(restaurant, shop). 欢迎您到我们宾馆(餐厅、商店) 来。 5) Wish you a most pleasant stay in our hotel . 愿您在我们宾馆过得愉快。 6) I hope you will enjoy your stay with us . 希望您在我们宾馆过得愉快。 (客人刚入店时) I hope you are enjoying your stay with us . 希望您在我们宾馆过得愉快。 (客人在饭店逗留期间) I hope you have enjoyed your stay with us . 希望您在我们宾馆过得愉快。(客人离店时) 7) Have a good time ! 祝您过得愉快！ 电话用语： 8) Imedp Hotel, Front Desk. . EDP联盟大酒店，前厅。您找谁？ Can I help you ? 9) Sorry , I’ve dialed the wrong number.对不起，我拨错号了。 10) May I speak to your General Manager? 能和你们总经理说话吗？Speaking. 我就是。 11) Sorry. He is not in at the moment . 对不起，他现在不在。 Would you like to leave a message ? 您要留口信吗？ 12) Pardon ? 对不起，请再说一遍好吗？ I beg your pardon ? 对不起，请再说一遍好吗？ 祝贺语： 13) Congratulations! 祝贺您！ 14) Happy birthday! 生日快乐！
外出旅行酒店结账常用 英语口语 集团标准化办公室：[VV986T-J682P28-JP266L8-68PNN]
餐厅结账时英语对话 A: Hello, can I have my bill? 甲：你好，请拿我的账单。 B: Sure, just a moment. 乙：好的，请稍等。 A: Do you accept credit cards? 甲：你们接受信用卡吗？ B: I'm sorry we don't accept credit cards.乙：对不起，我们不接受信用卡。 A: I'll pay in cash then. 甲：那我就付现金吧。 (They are going to leave after dinner.)（他们饭后要走了。） Jack: Could we have our bill, please? 杰克：请拿张单，好吧？
Waiter: Sure, sir. How would you like to have your bill a bill for three of you or a bill for each? 服务员：好的。请问你们要怎么结账三人合起来结还是分开结 Jack: A bill for three of us, please. 杰克：合起来结。 Waiter: Here's your bill, sir. It's eighty-seven dollars.Please have a check on it. 服务员：这是您的账单，先生。共87元。请核对。 Jack: (5, and 6,... Jack is checking.)Would you mind explaining this to meWhat is No.4 杰克：（五、六……，杰克在核对。）请给我解释一下这个，你不介意吧第四项是什么 Waiter: Of course not. Let me see... No. 4 is the main course and it is 38, not 33. 服务员：当然不介意。让我看看。第四项是主菜，是38元，不是33元。
酒店常用的英语口语练习【三篇】 【导语】作为酒店每天都会遇到形形色色的客人和状况，为了提高酒店的服务质量获得客人的认可和满意就需要从各方面提高酒店工作人员的素质和能力。其中就需要酒店工作人员掌握一定的酒店英语口语，让国外的客人满意。下面是由小编整理的酒店常用的英语口语练习【三篇】，一起来了解下吧！ 【篇一】酒店常用的英语口语练习 (1) Please wait a second. I’ll transfer itfor you. 请稍等一下，马上为您转接过去。 (2) Because you are checking out two daysearly, You need to give us two cash vouchers back. 您比原定退房的时间提前了两天，所以我们需要收回二张现金券。 (3) There is a great garden and pond behind the hotel,which is suitable for exercise and having a walk 酒店后面有很漂亮的花园和水塘，那里是非常适合跑步和散步的地方。 (4) This money is damaged .I’m afraid wecan’t change it, this is according to the hotel rules. 您的钱(纸币)上有裂口(污迹)，按酒店的规定，我们不能为您兑换。 (5) I’m sorry that you could not get cashby credit card here . I can book a car take you to the bank to get some cash. 不好意思，酒店规定不可以用信用卡来套取现金，如果您需要，我可以安排车送您去银行(ATM 机)上提取现金。 (6) What denominations would you like? 你想要什么面值的人民币呢?
酒店总机常用英语口语 对于一个国际化酒店来说，酒店总台接电话的人员英语水平相对来说要求比较高，因为这关系到整个酒店的形象问题，所以掌握下面这些酒店总机必备的英语口语，对于接线员来说是十分必要的！ 一、接听外线电话： 01、电话铃响三声接起，中英文清晰报出酒店名称： 您好，昆明电信国际技术交流中心！ Good morning , 02、转接时，对来电方： 请稍等！ Hold on ,please ! 03、电话占线时： 对不起，电话占线，请您稍后再拨。 Sorry , the line is busy .please call back later! 04、转入电话无人接时： 电话没人接，您是否需要留言？ There's no answer , Would you like to leave a message ? 05、转入客房电话： A、请问您找那位？ Who would you like to speak to ? B、对不起，没有这个姓名的客人。 Sorry , there's no guest with that name C、您能告诉我他是住客还是访客？ Excuse me for asking but is he a visitor or a hotel guest? 06、内容没听清或不确定时： A、请您再说一遍好吗？ Would you like to repeat the number ? B、请您大声一点好吗： Could you speak a little louder , please C、请说慢一点！ Could you speak slowly ,please? 07、对方拨错号码： 恐怕您拨错了号码，这里是XXX酒店总机。 I'm afraid you dial the wrong number . here is xx hotel operator;
酒店常用英语口语 一，招呼语和公共用语（公共课程） Good morning (用于中午以前) Good afternoon(用于中午至下午六点以前) Good evening (用于下午六点过后) 在这些招呼语的后面接句子，例如： Good morning sir ,are you checking –out ?早上好先生，请问要退房么？ Good afternoon sir ,welcome to Fameya Hotel.中午好先生，欢迎光临中恒泛亚酒店。Good evening MS,may I help you ?晚上好，小姐，请问有什么可以帮您呢？ 后面也可以接上自己的酒店名称，部门名称，如； Good morning sir ,this is front desk ,may I help you ?早上好，先生，这里是服务台，请问有什么可以帮您呢？ How do you do ?您好吗？Nice to meet you 很高兴见到你 How are you /how is it going 你好吗？ Welcome to our hotel 欢迎光临我们酒店thank you 谢谢 You're welcome 不客气I am sorry 对不起 Never mind 没关系excuse me 请原谅/打扰了 I'm sorry for disturb you ,对不起，打扰您了this way ,please这边请 Take care 请慢走please wait a moment请稍等 See you later 回头见it's my duty 是我应该做的 Don't worry 别着急please follow me 请跟我来 Please after you 您先请here you are 给您 Turn left(right),please,请左/右拐go straight ,please ,请直走 Please repeat 请在说一遍can you speak slowly?请讲慢点 二，酒店前台英语口语（针对前厅部员工） 概述； 在酒店里所使用的英语会话，基本上属于商业英语，与日常生活中所使用的略有不同，较注重礼节， 对男性客人尊称为SIR，而对女性客人尊称为MS 在招呼客人时，最好说excuse me ,SIR(MS),,正视对方的眼睛，已显示出你的信心和诚意，，不管什么情况下，别说“I DONN’T KNOW”，回答“不知道”是非常不礼貌的。 Can you spell you name 请拼下您的名字Please sign your name here 请签名would you pay by cash or credit card您是用现金还是信用卡结账
Hotel English Wang Jiantao March2012
Part 1 Greetings问候 1. Welcome to Shanxi World Trade Hotel . I’m..., what should I call you, please? 欢迎光临山西国贸大饭店。我是...，请问我该怎么称呼你呢？ 2. Good morning/afternoon/evening, Sir/Madam. What can I do for you? 先生/女士，你好！请问我能为您做点什么？ 3. My name is ..., is there anything else I can do for you, just let me know. 我叫...，如果需要我为您做些什么，请告诉我。 4.If you have any problems, please feel free to contact us . 如果你有任何需要，请随时联系我们。 5.Have you make a reservation ?\Have you booked the room?\Are you the vip? 请问有预订吗？\请问你是会员吗？ 6.What kind of room would you like ? 请问您需要什么类型的房间。 7.Sorry ,I don’t quite understand . 对不起，我不是很明白。 8.I’m afraid we’ve fully booked for that time . 抱歉，我们那个时段已给订满了。 9.It’s the hot /peak/busy season ,you know ? 这是酒店业的旺季。 10.Excuse me ,How do spell it ,please ? 打扰一下，您能拼写一下您的名字吗？ 11.We can only keep your table /room till … 我们能保留您的房间直到... 12.Let me show you to your room ,this way please . 让我带您到房间，这边请。 _______________________________________________________________________________ Part 2 Helping to Check-in帮助入住 1.Please have a seat for a while, I’ll help you with the check-in procedure. 请在那边稍坐一会儿，我将会为您办理入住手续。 2. Would you please give me your passport or ID card and credit card ?, I’ll help you to fill in the form. 请把您的护照和信用卡交给我，我帮您办理入住手续。 3. How many nights will you stay this time? 这次入住您会住多少天？ 4. Which room would you like, we have these kinds of rooms...? 您是要哪种房间？ 5. Excuse me, Sir/Madame. How would you like to pay the deposit, cash or credit card（together or separately）?
酒店英语口语一学就会160服务台常用词汇 management 经营、管理 market price 市价 cashiers desk 兑换处 coin 硬币 accounting desk 帐务处 check_out time 退房时间 voucher 证件 price list 价目表 check, cheque 支票 sign (动)签字 interest 利息 form 表格 reservation 预订 reception desk 接待处 tip 小费 reservation desk 预订处 luggage office 行李房 …per thousand 千分之…
spare (形)多余的 postpone (动)延期 cancel (动)取消 travellers cheque 旅行支票 pay (动)付款 fill (动)填写 administration 管理、经营note 纸币 registration desk 入宿登记处 lobby 前厅 luggage rack 行李架 visit card 名片 identification card 身份证 rate of exchange 兑换率 conversion rate 换算率 charge (动)收费 bill 帐单 change money 换钱 procedure 手续、程序information desk 问询处 luggage label 行李标签 overbooking 超额订房 …per cent 百分之…
reasonable (形)合理的cash (动)兑换 keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表
酒店日常英语口语100句 1. Good morning ，sir（madam） 早上好，先生（小姐） 2. Good afternoon ，ladies and gentlemen 下午好，女士们，先生们。 3. Good evening ，miss Price 晚上好，普莱丝小姐。 4. How are you today ，Mr Brown ？ 你今天好吗？布朗先生。 5. I‘m quite well ，thank you. 我很好，谢谢你。 6. Hs good to see you again ，sir（madam）再次见到你真高兴，先生（小姐） 7. Nice to meet you ，sir. 见到你真高兴，先生。 Titles（称呼） 8. Are you Mrs.Best？ 你是贝丝特夫人吗？ 9. You must be professor Ford. 你一定是福特教授。 10. May I know your name，sir（madam）？我可以知道你的名字吗？先生（小姐）。 11. Here‘s a letter for you ，Dr white. 怀特医生，这儿有你的一封信。 12. you‘re wanted on the phone，Captain Smith. 史密斯船长，有你的电话。 13. Welcome to our hotel， miss Henry. 欢迎来到我们酒店，享利小姐。 14. May I be of service to you，Mr Baker ？我能为你服务吗？贝克先生？ 15. Can I help you， Ms Blake？ 我能帮你吗？布雷克小姐？ 16. Would you take the seat ，young lady ？ 请坐，小姐，Offering Help 主动提出帮助 17. May I help you ？ 18. Can I help you？ 我能帮你吗？ 19. What can I do for you ？ 我能为你作什么？ 20. May I take your ba for you？ 我可以为你拿你的手提包吗？ 21. May I help you with your suitcase？我能帮你拿你的箱子吗？ 22. Would you like me to call a taxi for you ？ 你需要我为你叫一辆出租车吗？ 23. Thank you very much. 非常感谢 24. Thanks for the trouble 。 麻烦你了 25. It‘svry kind of you？ 你真是太好了 26. No，thanks. 不用了，谢谢！ Answers to Thanks对感谢语的应答 27. You‘re welcome. 欢迎你 28. Not at all. 不用谢 29. That‘s all right. 没关系 30. Don‘t mention it. 别提了 31. It‘s my plcasurc. 这是我的荣幸 Expressing welcome 表示欢迎 32. Welcome ，sir（madam）。 欢迎光临，先生（小姐）
酒店客房英语 Sentences Housekeeping. May I come in? 我是客房服务部的，可以进来吗？ When would you like me to do your room, sir? 先生，您希望我什么时间来给您打扫房间呢？ You can do it now if you like. 如果你愿意，现在就可以。 I would like you to go and get me a flask of hot water. 我想请你给我拿一瓶开水来。 I'm sorry that your flask is empty. 很抱歉您的水壶空了。 May I do the turn-down service for you now? 现在可以为您收拾房间了吗？ Oh, thank you. But you see, we are having some friends over. 噢，谢谢。但你知道我们邀请了一些朋友过来聚聚。 Could you come back in three hours? 你能不能过3小时再来整理？ Certainly, madam. I'll let the overnight staff know. 当然可以，女士。我会转告夜班服务员。Would you tidy up a bit the bathroom？ 请整理一下浴室好吗？ I've just taken a bath and it is quite a mess now. 我刚洗了澡，那儿乱糟糟的。 Besides, please bring us a bottle of just boiled water. 此外，请给我们带瓶刚烧开的水来。 It's growing dark. Would you like me to draw the curtains for you? 天黑下来了，要不要拉上窗帘？ Is there anything I can do for you? 还有什么事要我做吗？ I'm always at your service. 乐意效劳。 Dialogue A A: Housekeeping. May I come in? B: Yes, please. A: When would you like me to do your room, sir? B: You can do it now if you like. I was just about to go down for my breakfast when you came. But before you start, would you do this for me? A: Yes, what is it? B: I would like you to go and get me a flask of hot water.I need some hot water to wash down medicine after breakfast. A: I'm sorry that your flask is empty. I'll go and get you an-other flask that's full at once. B: Thank you. Dialogue B (The Turn-down Service) A: Good evening, madam and sir. May I do the turn down service for you now? B: Oh, thank you. But you see, we are having some friends over. We're going to have a small party here in the room. Could you come back in three hours? A: Certainly, madam. I'll let the overnight staff know. They will come then. B: That's fine. Well, our friends seem to be a little late. Would you tidy up a bit the bathroom? I've just taken a bath and it is quite a mess now. Besides, please bring us a bottle of just boiled water. We'd treat our guests to typical Chinese tea. A: Yes, madam. I'll bring in some fresh towels together with the drinking water. B: OK. A: (Having done all on request) It's growing dark. Would you like me to draw the curtains for you, sir and madam? C: Why not? That would be so cozy. A: May I turn on the lights for you? C: Yes, please. I'd like to do some reading while waiting. A: Yes, sir. Is there anything I can do for you?
酒店常用英语口语50句 在酒店中有什么呢?下面是整理的酒店常用英语口语50句，欢迎阅读! 1、Have a good time! 祝你们玩得愉快! 2、Have a nice evening! 祝你晚上愉快。 3、Happy Birthday! 生日快乐。 4、Merry Christmas! 圣诞快乐。 5、May you succeed 祝你成功 Parting(分手再见) 6、 Good-bye and good luck. 再见，祝你好运。 7、Hope you‘ll have a nice trip. 希望你旅途愉快。 8、Wish you a pleasant journey 。 祝你旅途愉快。 9、Happy landing. 祝你安全抵达。 10、Bon voyage. 一帆风顺。
11、Hope to see you again. 希望再次见到你。 12、Good night. 晚安。 13、See you Tomorrow. 明天见。 Self-Introduction (自我介绍) 14、I‘m henry ，I’m from Golden Lake Hotel，I‘m here to meet you 。 我叫享利，来自金湖酒店，我是来接您的。 15、My name is Irene ，I‘m the housekeeping Department waiter. 我的名字是艾琳，我是管家部服务员。 16、I‘m the receptionist here ，welcome to our hotel.我是这儿的接待员，欢迎来到我们酒店。 17、Reservations ，May I help you ? 预订部，我能帮你吗? 18、Room service ，May I come in ? 送餐服务，我可以进来吗? 19、This is Henry Adams speaking. 我是享利。亚当斯。 Affirmative Responses (肯定回答) 20、Surely.
问候客人 1.Good morning，sir. 早上好，先生。 2.Good afternoon，madam. 中午好，太太。 3.Good evening，sir. 晚上好，先生。 4.Good night，madam. 晚安，夫人。 How are you？你好吗？ Fine，thank you，and you？很好，谢谢，您呢？ Fine，thanks. 很好，谢谢。 5.How do you do？您好？ How do you do！您好！ 6.Welcome to our hotel. 欢迎光临我们饭店。 7.May you enjoy your stay in our hotel. 祝您住店期间愉快。 8.Hope you had a good trip. 希望您旅途愉快。 9.Hope you have a good journey. 祝您旅途愉快。 10.It’s nice to meet you，sir. 见到您很高兴，先生。 11.Pleasant to meet you，sir. My name is……见到您很高兴，先生。我叫××× 12.Welcome you back，sir. 欢迎您回来，先生。 13.Nice to see you again，madam. 很高兴又见到您，夫人。 14.Goodbye，thank you for coming. Please come again. 再见，感谢您光临，希望您再次光临。 15.Have a nice day. 祝您今天愉快。 16.Have a good evening. 祝您度过一个愉快的夜晚。 17.Have a good weekend. 祝您周末愉快。 18.Good night and have a good rest. 晚安，祝您休息好。 19.Good night and pleasant dreams. 晚安，祝您做个好梦。 20.Good night and rest well. Hope you will come back tomorrow. 晚安，祝您休息好，明天再来。 问候英语