Chapter 1. Courtesy English
Unit 1：GREETING & FAREWELLS
●VOCABULARY
welcome 欢迎friend 朋友farewell 告别
identify 识别definitely 肯定safe 安全的
enjoy 喜欢pleased 高兴sure 当然
trip 旅游weekend 周末again 再
look forward to 盼望satisfaction 满意
●PHRASES ON THE JOB
Good morning Good afternoon Good evening Welcome back Hi 早上好下午好晚上好欢迎回来嗨Hello How do you do? How are you? Fine, thank you, and you? 你好你好你好吗？很好，谢谢，你呢？Fine, thanks, and you? Good-bye Good night Good-bye for now
很好，谢谢，你呢？再见晚安再见
It was nice to see you again. Have a good evening See you later. It was nice seeing you.
很高兴又见到你。晚上愉快。回头见。很高兴见到你。
Have a good weekend Have a safe trip Have a good day Hope to see you again
周末愉快。一路平安。祝您愉快。希望再见到您。
Thank you for coming (Thanks for coming) Look forward to seeing you again
感谢光临。盼望再见到您。
●LISTEN TO THE CONVERSATION
Listen to the guest and then fill the gap in each sentence.
The guest’s name is .
The staff’s name is .
The guest will today.
He’ll live in next time he comes.
●TALKING TO THE GUEST
Staff : Good morning. Mr. Smith. How are you today>?
Guest: Good morning. Jane. I’m fine, thanks, and you?
Staff :I’m fine too. Are you checking-out today?
Guest: yes, I think so
Staff :Did you enjoy your stay here?
Guest: Yes, I did.
Staff :I hope our service is to your satisfaction
Staff :Thank you. I wish you a nice trip home and look forward to seeing you again.
Guest: Thank you. I’ll definitely come to the Sheraton next time I’m in Tianjin.
PAIR WORK
Find a partner and play the roles of the staff and the guest who will be on holiday soon.
OXFORD HUMOUR
The more I study, the more I know.
The more I know, the more I forget.
The more I forget, the less I know.
So why study?
UNIT 2: INTRODUCTIONS
VOCABULARY
.introduce 介绍happy 高兴spell out 拼写出来
meet 会见glad 高兴first name 名
pleased 高兴nice 很好last name 姓
certainly 当然了pleasure 高兴enjoy 喜欢
PHRASES ON THE JOB
My name is John Smith It’s nice to meet you. It’s nice meeting you. 我叫约翰.史密斯。很高兴见到您。很高兴见到您。
I’m Mary Copper I’m pleased to meet you I’m glad to meet you. 我叫玛丽.库伯。很高兴见到您。很高兴见到您。
Let me introduce you to John Smith I’d like to introduce you to Mary Copper.
我把你介绍给约翰.史密斯。我想把你介绍给玛丽。
I’d like you to meet Mr. Thomson. I don’t think we’ve met before
希望你认识一下托玛斯先生。我想我们以前没见过。
Have we met before? You’re new here, aren’t you?
我们以前见过面吗？你是新来的，对吗？
LISTEN TO THE CONVERSATION
TALKING TO THE GUEST：
Staff :Good morning, sir, May I know your name?
Guest: Certainly. My name is John Smith
Staff :Would you please spell your last name?
Guest: Sure. P-a-r-k-I-n-s-o-n, Parkinson.
Staff :How do you do Mr. Parkinson? Welcome to our hotel
Staff :Hope you’ll enjoy you stay here.
Guest: I think I will
Staff :See you later.
Guest: See you.
PAIR WORK
Introduce yourself to a partner.
EXERCISE
Put in articles where needed.
A: Would you like cold milk?
B: Yes, please. I’d like glass of beer if you’ve got it.
A: I’ll go and have a look in kitchen.
Yes, there’s bottle here, but it isn’t cold
B: Never mind. Can I have piece of ice in it?
A: Sure. There is quite a lot in refrigerator.
IDIOMS：
No pain no gain.
As busy as a bee.
Hand and foot.
As proud as a peacock.
As hungry as a wolf
Beat about the bush.
UNIT 3: APOLOGIES
VOCABULARY
Excuse 原谅apologize 请求原谅mistake 错误
forgive 原谅mind 介意assure 保证
sorry 对不起Right away 马上happen 发生
bill 帐单check 检查
PHRASES ON THE JOB
Excuse me I’m sorry please forgive me. That’s Ok 打扰一下。对不起。请原谅。没什么。
I do apologize That’s all right Please accept our apology.
我很抱歉。没关系。请接受我们的歉意。
Would you please wait a moment? Would you mind waiting a second?
请稍等好吗？请稍等好吗？
I didn’t mean for that to happen. I assure you it won’t happen again.
我是不想出这种事的。我向您保证以后不再发生这种事。
TALKING TO THE GUEST
Guest: Excuse me. I think there is a mistake in my bill..
Staff :I’m sorry to hear that. I’ll check for you right away. Would you please wait a moment?
Guest: OK. ( a moment later)
Staff :I do applogize, Mr. Smith. There is a mistake in your bill. I assure you it won’t happen
again.
Guest: Well, that’s all right
EXERCISE
Put in the missing word.
Mr and Mrs Miller are from Austria. They often go shopping without their German guide.But they can’t to the taxi driver as they can a word of Chinese.They don’t know how to him where they want to go. And the driver doesn’t know how to to them because he dosen’t German. Mr. Miller to himself. “ I wish I could some Chinese.”
UNIT 4: OFFERING HELP
VOCABULARY
Appreciate 喜欢grateful 感谢offer 提供
assist 帮助favor 喜欢desire 希望
request 要求Besitate 犹豫mind 介意
trouble 麻烦welcome 欢迎follow me 跟
corridor 走廊Show 展示serve 服务
end 尽头
PHRASES ON THE JOB
Anything I can do for you? If there’s anything I can do to help, please let me know.
我能为您做些什么？如果有我能帮忙的话，请告诉我。
Can I help you? If I can be of assistance. Please do not hesitate.
我能帮忙吗？如果要我帮忙，别犹豫，尽管讲。
Do you need any help? I’d be very glad to help you.
要帮忙吗？很高兴认识你。
Can I give you a hand? If you wouldn’t mind.
要帮忙吗？如果你不介意。
If you don’t mind. If it’s no trouble
如果你不介意。如果不麻烦的话。
There’s no h urry please take your time
不着急。不着急。
Going up? Going down.
Staff :Excuse me, May I help you?
Guest: Yes, I’m looking for my room.
Staff :May I know your room number, please?
Guest: Yes, my room number is 358.
Staff :That’s at the other end of the corridor. Follow me. Please. I’ll show you to your room.
Guest: Thank you. It’s very kind of you.
Staff :It’s my pleasure to serve you. Please enjoy your stay.
Guest: Yes. I will.
Staff :Going up, sir?
Guest: Yes
Staff :Watch your steps, please, The floor is wet.
Guest: OK, Thank you..
Staff :By the way, may I help you with your luggage?
Guest: Sure, That’s very kind of you.
Staff :You’re most welcome
PAIR WORK
Find a partner and play the roles of the guest and the staff. The guest wants to find the fitness center.
EXERCISE
Put little, a little, few or a few into the sentences.
We need more staff
There is milk left. Go and get some.
He asked for more salt.
UNIT 5: THANKS AND REPLIES
VOCABULARY
Repair 修理kitchen 厨房wire 电线light 灯noisy 吵indeed 的确by the way顺便说一下
Electrician 电器师colleague 同事as soon as possible 尽可能早help sb with sth帮助某人做某事
PHRASE ON THE JOB
Thanks Thank you very much Thank you ever so much
谢谢。非常感谢。太感谢了。
I appreciate that/it That’s very kind of you. You are so sweet
我很感激。你太好了。你真甜。
Thank you just the same You’re most welcome It’s my pleasure to serve you.
同样得感谢您。不客气。很荣幸为您服务。
That’s quite all right I’m pleased to be of services of you I know next to nothing.
Listen to the talk between the guest and the staff an then decide whether the following statements are right or wrong.
The problem is in the bedroom.
One of the lights is broken.
Something is wrong with the TV as well.
The electrician will repair the TV right away.
TALKING TO THE GUEST
Staff :Good afternoon. Miss Thomson. I’m here to repair your light.
Guest: That’s very nice. It’s this one in the kitchen. It doesn’t work
Staff :Let me have a look. Oh, a wire is loose. Now, it’s all right.
Guest: Yes, it is. Thank you very much indeed.
Staff :It’s my pleasure.
Guest: By the way, my telephone is too noisy. Could you please help me with this?
Staff : Sorry, I’m an electrician. I know next to nothing about telephone. But I’ll call my
colleague to come as soon as possible.
Guest : OK. Thank you just the same.
Staff : Not at all. Good-bye, Mrs. Thomson.
Guest : Good-bye
PAIR WORK
Find a partner and play the roles of the guest and the staff. The guest wants a baby cot.
EXERCISE
Put the verbs into correct tenses:
A: Which country (be) you from, Ms. Miller?
B: I (be) from Brazil.
A: Did you (come) yesterday?
B: No. I (come) the day before yesterday.
A: So you (stay) here from 2 nights
B: Yes, and I leave for home tomorrow.
UNIT 6：REQUESTS AND REPLIES
VOCABULARY
Favour 喜欢over there 在那边do sb a favour 为某人帮助next to 紧挨者look for 寻找request要求
Easy 容易reply 回答trouble 麻烦problem问题
PHRASES ON THE JOB
Would you please do me a favour? Could you do me a favour?
能帮我个忙吗？帮我个忙好吗？
Could I ask you a favour ?Could you do a favour for me?
Could you possibly do a favour for me? Of course
帮我个忙好吗？当然。
No problem No trouble at all. I’d be glad to meet you
没问题。不麻烦。我会很高兴的。
LISTEN TO THE CONVERSATION
Listen to the talk between the guest and a staff and then answer 2 questions.
What’s the guest’s request?
Where could he find it?
TALKING TO THE GUEST
Guest: Excuse me.
Staff :Yes
Guest: Could you please do me a favour?
Staff :Certainly. What can I do for you?
Guest: I’m looking for the Sales Department
Staff :That’s easy. It’s over there, next to the Information Desk
Guest: I see, Thanks a lot.
Staff :My pleasure.
PAIR WORK
Find a partner and play the roles of a guest and a staff. The guest wants to send a letter.
EXERCISE
Respond to the following using “Neither, Either or So”
I can’t speak English.
Christmas is an important holiday
I don’t like fish.
I’m very fond of sweet and sour pork.
UNIT 7：LONG THIME NO SEE
VOV ABULARY
Age 年代pretty 相当的on holiday 度假daughter 女儿granddaughter 孙女grandson 孙儿
Aunt 姨、姑、婶uncle 叔、伯、舅son 儿子first cousin 第一代表兄弟姐妹second cousin 第二代表兄弟姐妹
PHRASES ON THE JOB
Long time no see. I haven’t seen you for ages. Congratulations
LISTEN TO THE CONVERSATION
Listen to the talk between the guest and the staff and then fill in the table with the information
The guest’s name is
She has grandchildren
TALKING TO THE GUEST
Staff :Good morning. How are you Ms. Jackson? Haven’t seen you for ages.
Guest: Yes. Long time no see. I’m fine, thanks. How are you?
Staff :Pretty well. Did you go on holiday?
Guest: Yes, I went back home because my daughter had a baby.
Staff :Congratulations
Guest: Thanks
Staff : A girl or a boy?
Guest: A girl
Staff :So you have a granddaughter now
Guest: A granddaughter? I’ve got three
Staff :Three granddaughters
Guest: Yes, and a grandson as well.
Staff :They must be very lovely
Guest: Sure. I enjoy them greatly.
PAIR WORK
Find a partner and play the part of a guest and a staff. The guest went back home because her brother was ill.
UNIT 8：ASKING PEOPLE TO REPEAT
VOCUBULARY
Reservation 预定nationality 国籍at least 至少I’m afraid 恐怕Australian 澳大利亚人plan计划
Pardon 原谅Beg 请求On the fourth floor 在四楼repeat 重复possible 可能intend打算
PHRASES ON THE JOB
Pardon? Please say it slowly. I beg your pardon I didn’t follow you
没听清？请慢慢讲。我没听清。我没听懂。
Would you please say it again?
请您再说一遍好吗？
LISTEN TO THE CONVERSATION
Listen to the conversation between the guest and the staff and then answer the following questions:
When did the guest get to the hotel>
What’s his name and nationality?
How long did he plan to stay?
What room did the staff give him?
TALING TO THE GUEST
Staff :Good evening, sir, do you have a reservation?
Guest: No. I’m afraid not.
Staff :May I know your name, please?
Staff :Your nationality?
Guest: I’m Australian
Staff :Sorry, I beg your pardon?
Guest: I’m Australian
Staff :I see. How long do you intend to stay?
Guest: At least a week. Possibly longer .
Staff :Good. I can give you a room on the 4th floor, is that all right?
Guest: Yes. It’s quite all right. Thank you very much.
Staff :You’re most welcome.
ADDITIONAL EXPRESSION AND PHRASES
Sorry to have kept you waiting抱歉让您久等了。
Excuse me for interrupting抱歉打扰一下了。
It doesn’t matter没关系。
Please take your time别急。
I’ll try my best我将尽力而为。
It’s my pleasure to serve you为您服务很荣幸。
May I call you back可以给您打回去吗？
Can I assist you further?还能给您帮什么忙吗？
Sit down at this table, please请坐这张桌子。
I’ll take care of that.我来处理这件事。
Would you mind waiting for a moment?请稍等，您介意吗？
One for the road走前再喝一杯。
I’ll have another on ice我再要一杯加冰的。
Follow me, please.请跟我来。
Welcome back欢迎您回来。
Let me help you我来帮您。
There is no hurry别着急。
I’ll be with you in a moment我马上就来。
After you.您先请。
Chapter 2 General English
The hospitality industry in Chian is a growing industry with unique challenges. These challenges will be met by motivated and well trained professionals such as yourself. The English language is a tool that will enable you to communicate with a majority of the guests you meet a Sheraton. In addition, a new world of information and resources will be open to you as you can learn from people form different countries and cultures.
In today’s ever increasing competitive enviroment, the most valuable employeses are those people who have the ability to work in many different areas of the hotel. We call this ability “multi-skilled”,and in China one of the biggest barriers to achieving this goal is the language barrier.
Study hard, strive for excellence, and remember that at all times you represent Sheraton to our guests., other
time an investment in your future by taking on more responsibilities, being proactive, and learning as much as you can about our dynamic PEOPLE DRIVEN industry? With your new found “multi-skilled” English abilities and SGSS I guarantee you will have a bright, rewarding, and successful future!
UNIT 1: FINDING PLACES
VOCABULARY
Fax 传真miss 错过colleague 同事lift 电梯get off 下left 左right 右send 发达
Take 乘then 然后Front Office 前台Business Centre商务中心
PHRASES ON THE JOB
Could you please tell me? It’s on the second floor
请你告诉我好吗？在二楼。
It’s on the right side of the corridor Turn left
在走廊的右边。左拐。
LISTEN TO THE GUEST
Listen to the conversation between the staff and the guest and then fill in the blanks
The guest wants to send a
He should go to
He may go by
It’s on the floor
TALKING TO THE GUEST
Staff: Good morning, madam. Can I help you?
Guest: Yes. Could you please tell me where I can send a fax?
Staff :You may go the Business Centre. My colleague there can do it for you.
Guest: But where is the Business Centre?
Staff :It’s on the second floor, just above the Front Office. You may take the lift here, get off on
the second，and then turn left. The Business Centre is on the right side of the corridor.
You can’t miss it.
Guest: Thank you very much. You’ve been of great help.
Staff :It’s my pleasure to be of service.
PAIR WORK
The guest wants to find the apartment building
Find a partner and play the role of the guest and the staff.
Using what you have learned
Make sentences with the following phrases:
You’d better Get ready for / to
Have a day off in time
Set the table look forward to
UNIT 2：TIME
VOCABULARY’
Beijing Time 北京时间special 特殊的rate 价格correct 正确的rate 价格seem似乎
Cheaper 更便宜in the morning 在早上at night 夜里urgent 紧急的downtown市中心
Hour 小时difference不同、差别o’clock钟
PHRASES ON THE JOB
There’s a time difference of 6 hours. I’d better make the call in the evening
时差6小时。我最好晚上打电话。
That’s great Is it the correct time? It’s 5:50 by my watch.
太棒了。时间准吗？我的表是5点50分。
LISTEN TO THE GUEST
Listen to the talk between the guest and the staff and then decide whether the statements are right or wrong.
It’s 2:35 in the afternoon Yes/No.
The guest wants to make a call to Poland Yes/No
The special night rates start from 9:00 pm Yes/No
The time difference is 3 hours Yes/No.
TALING TO THE GUEST
Guest: Excuse me. What time is it now?
Staff :It’s 2:25 by my watch;
Guest: Is it the correct time?
Staff :Yes, I think so .
Guest: You use Beijing Time here, don’t you?
Staff :Yes, we do
Guest: Do you know what time it is now in Holland?
Staff :I guest it is about half past eight in the morning. There is a time difference of 6 hours
Guest: I see. I want to call back home. It seems I’d better make the call in the evening
Staff :I think so if nothing is urgent, because there are special rates at night after 9:00
Guest: Do you mean cheaper?
Staff :Yes
Guest: That’s great. Thank you
Staff :My pleasure
PROVERBS
A light heart lives long
Health is better then wealth.
A man becomes learned by asking questions.
UNIT 3：GETTING INFORMATION
VOCABULARY
Check 检查German 德国人over there 在那边American 美国人second 秒mean 意思
Wonder 奇怪stand for 代表taxi 出租车apartment building公寓楼
PHRASES ON THE JOB
What does this stand for ? Thank you for your help. Please wait a second
这代表什么？感谢您的帮助。请等一会儿。
I’ll check for you No wonder.
我给您查一下。难怪呢！
LISTEN TO THE CONVERSATION
Listen to the conversation and then fill in the table with the information about the lady’s friend.
NAME
ROOM NUMBER
NA TIONALITY
FIRST NAME
FAMIL Y NAME
TALKING TO THE GUEST
Staff :Good morning, ma’am. Anything I can do for you?
Guest: Good morning. I’m here to see my friend. But I don’t know which building she lives in
Staff :Do you have her room number?
Guest: Yes, It’s 408
Staff :May I know your friend’s name?
Guest: Sure. Her name is Shelly, Shelly Wilson
Staff :Is she an American?
Guest: No, she is German
Staff :Please with a second. I’ll check for you
Guest: OK
Staff :Yes, here it is. She lives in Room 2408 in the apartment building over there
Guest: What does 2 mean?
Staff :It stands for the Apartment Building
Guest: I see. No wonder. Thank you for your help
Staff :You’re welcome.
GUESSING RIDDLES
I go out every day but I never leave my home. What am I ?
What is it that can carry a message to anyone in any town?
What is it that when once lost you can never find again?
What is it that cannot burn in the fire and cannot drown in water?
UNIT 4：VISITING A GUEST
Visitor 客人exit 出口adapter 连接器need 需要brief ease 公文包out of order 坏了coupon奖券
Interesting 有趣
room key 钥匙tour guide 导游Food Mall 食品街
Ancient Culture Street古文化街
PHRASES ON THE JOB
I’m tied up at the moment. I’ll be off then.
我这会儿非常忙。到那时我就下班了。
Don’t worry. I did ask for one.
别担心。我确实要了一个。
LISTEN TO THE GUEST
Listen to the conversation between the guest and the staff and then answer the following questions.
What does the staff want to do?
Can the staff work now? why?
When should she come back?
What else dose the guest need?
Can the guest get it?
TALKING TO THE GUEST
Staff :Good afternoon, Mrs Anderson. Can I clean your room now?
Guest: Could you please come back again. I’m tied up at the moment. I’ve some visitors
Staff :All right, no problem. When do you need me to come back?
Guest: How about 6:00. is that all right?
Staff :Sorry, I’ll be off then. I’ll finish working at 5:30. but don’t worry. One of my
colleagues will come.
Guest: OK
Staff :By the way, do you need an adapter?
Guest: Yes, I did ask for one
Staff :Here you are. I’ve got it for you
Guest: Thank you
Staff :Not at all.
USING WHAT YOU HAVE LEARNED
Draw a happy or sad face after each sentence.
The place is really neat.
It’s quite a large room
The pool is being repaired again?
I called three times, but nobody answered the phone
Your manner is un-professional
I didn’t ask for that
The food is better than at home.
You always run out of cigarettes
It’s quite all right. I’m satified.
UNIT 5: DAYS & DATES
VOCABULARY
Date 日期Sunday 星期日Monday 星期一Tuesday 星期二Wednesday 星期三Thursday星期四
Friday, 星期五Saturday 星期六January 一月February 二月March 三月April 四月May五月
June 六月July 七月August 八月September 九月October 十月November 十一月
December 十二月Spring 春天Summer 夏天Autumn 秋天Winter 冬天Easter复活节
Christmas圣诞节Spring festival 春节Lunar Calendar 阴历Good Friday,王蒙难日
PHRASES ON THE JOB
That is next Tuesday, isn’t it? My brother will get it on November 2nd
那是下星期二对吗？我弟弟将于11月2日收到。
Planes have to fly over the International Dateline How silly I am
飞机得飞越国际日期变更线。我真傻。
LISTEN TO THE GUEST
Listen to the conversation between the staff and the guest and then answer the following question.
What day is today?
What is the date today?
How long does it take for a letter to reach America?
What is the time difference between Beijing and New York?
TALKING TO THE GUEST
Guest: Excuse me. What day is today?
Staff :Today is Tuesday
th
Staff :Yes, it is
Guest: How long does it take for a letter to get to America?
Staff :About a week.
Guest: So if I send a letter today, my brother will get it on November 2nd. That is next Tuesday,
isn’t ?
Staff :No, it will be November 1st in America. Because planes have to fly over the International
Date
Guest: You’re right. How silly I am.
USE WHAT YOU’VE LEARNED
Put the following dates into English.
5月2日8月9日3月15日4月1日12月25日
10月1日7月4日1月22日
Humor
Betty : Black hens are more clever than white hens, aren’t they?
Kelly : How do you know?
Betty : The black hens can lay white eggs, but the white hens cannot lay black ones.
UNIT 6: MAKING AN APPOINTMENT
VOCABULARY
Mid-Autumn Festival 中秋节wonderful 太棒了music 音乐important 重要的entrance 入口
Nut 坚果 a little bit 一点儿pick 摘采policy 政策celebrate 庆祝one-day trip一日游
Traditional传统的
PHRASES ON THE JOB
I wonder if you would like to join us. I think so. I will
不知您是否想和我们去。我想是的。我会的。，
I’m glad you like it. Thank you very much for telling me all this
我很高兴您能喜欢。非常感谢告诉我这些。
LISTEN TO THE GUEST
Listen to the conversation and decide whether the statements are right or wrong.
The trip is to the Summer Palace. s/No
There will be music and fruits at the party s/No.
The trip will take 2 days s /No.
The taxi leaves the hotel at 6:00am s/No.
TALKING TO THE GUEST
Staff :Good morning . Mrs. Jones
Staff :You know the Mid-Autumn Festival is coming. It’s an important traditional festival in
China. The Hotel is now organizing a one-day trip to the Great Wall. The holiday will be
celebrated with music and nut picking.
Guest: That’s a great idea. It will be wonderful.
Staff :Definitely, but how shall we go?
Guest: By the Hotel Taxi
Staff :What time shall we set out?
Guest: At 5:30 in the morning. The taxi will be waiting for you at the entrance. Please get there
a little bit earlier because the seat arrangement policy is on a first come, first serve basis.
Staff :Ok, I will. Thank you very much for telling me all this.
Guest: I’m glad you like it.
UNIT 7: ABOUT SIGHTSEEING
VOCABULARY
Place of interest 旅游景点visit 参观recommend 推荐scenic spot 观光景点just 恰好babysitter 保姆historic place 历史古迹capital 首都Dynasty 王朝travel agency 旅行社either…or…或者assist 帮助by train/bus 乘火车/汽车wonder 奇迹Tian An Men Square 天安门广场The Summer Palace 颐和园The Temple of Heaven 天坛
Ming Tombs明十三陵
PHRASES ON THE JOB
Right away.
马上。
Have a nice time.
祝您玩的愉快。
It’s a must.
那是个必看之处。
The Housekeeping Department will arrange it for you.
客房部会给您安排的。
How can I find a babysitter?
我怎么能找到个保姆。
LISTEN TO THE GUEST
Listen to the talk between the guest and the staff and name three things the guest needs.
1.
2.
3.
TALKING TO THE GUEST:
Staff: Good morning, sir. Anything I can do for you?
Guest: Yes. My wife and I are going to Beijing tomorrow. This is our first visit, would you please recommend some places worth visiting?
Staff: Ok. There are a lot of scenic spots and historic places in Beijing since it has been the capital of the country for hundreds of years. I think the Palace Museum is a must. It’s just by Tian An Men Square. Emperors in Ming and Qing Dynasties once lived there. The Summer Palace, the Temple of Heaven, the Ming Tombs are points of
Guest: And also the Wall.
Staff: Yes. People say it’s one of the seven wonders of the world.
Guest: Do you think I can see them all in one day?
Staff: Oh, no. You need at least seven days.
Guest: How can we go to Beijing?
Staff: You can go either by Hotel Taxi or train or bus.
Guest: Can I book our tickets at the Hotel?
Staff: Sure. The travel Agency is just behind you.
Guest: Yes, I see. That’s great, by the way…
Staff: Can I assist you further?
Guest: How can I find a babysitter? My son is only three years old. We don’t want to take him with us.
Staff: That’s easy. I call the Housekeeping Department right away.They can arrange everything for you.
Guest: Thank you ever so much indeed.
Staff: You’re most welcome. I hope you enjoy your stay here and have a nice time in Beijing.
Guest: Sure, we will.
Chapter 3 Housekeeping English
UNIT 1: ENTER THE ROOM
V ACABULARY
Sheet床单fire sprinkler 灭火喷淋picture照片coat hanger 大衣架pillow 枕头mirror 镜子sofa沙发heating control 加热控制ice tongs 冰夹chair 椅子wall 墙telephone 电话bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋window 窗户power socket 电源插座note pad 记事簿carpet 地毯curtain 窗帘blanket 毛痰shoe basket鞋篮matches 火柴ice bucket 冰桶security latch安全门
PHRASES ON THE JOB
Good morning.
早上好。
See you later.
再见。
May I clean your room?
我可以为您打扫房间吗？
Shall I come back later?
我可以过会儿再来吗？
Could you come back in an hour?
我能一小时后再来吗？
TALKING TO THE GUEST:
Attend: Good morning, Housekeeping.
Guest: Good morning.
Guest: Sorry, this is not the right moment.
Attend: Shall I come back later?
Guest: Yes please. Could you come back in an hour?
Attend: It is Ok. I’ll be back in an hour. Bye bye.
Guest: See you later.
PAIR WORK
Find a partner and play the role of the guest and the room attend.
Speak courteously and in full sentences.
The room attendant enters the room.
VOCABULARY
Vase scales disposal bag shower head rubbish bin door bottle opener face towel sink tap ashtray hand towel grab bar toilet soap dish exhaust fan bath tub shaving socket vanity flush toilet paper plug glass facial tissue soap shower curtain
USING WHAT YOU’VE LEARNED
Fill the words in the right place.
We cover the beds with a ___________
In the ___________ are cool drinks.
Can you turn off the ____________ , it’s getting cold here.
I need my shoes to be cleaned. I’ll put them in the ___________
After cleaning the glasses we put them on the ___________
You can switch on the television with a ____________
My lamp does not work. Could you change the ____________ for me?
Do you have some ___________ to light my cigarette?
For the cleaning of the bathroom we have to use ____________
I don’t know the phone number. Can you please give me the ____________ , so that I can look it up.
Chemicals bed spread shoe basket telephone directory air conditioner
coasters matches remote control light bulb refrigerator
UNIT 2 ：TURN DOWN SERVICE
VOCABULARY
dusting 去尘toilet brush 马桶刷子refuse bag 废物袋general cleaning vacuum 真空bucket桶mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒comb梳子tooth brush 牙刷moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe
PHRASES ON THE JOB
May I come in for turn down service?
Is there anything else I can do for you?
Just a moment.
I will go and get it at once.
Thank you very much.
You’re welcome.
LISTEN TO THE GUEST
Listen to the conversation between the guest and the room attendant. Fill in the following table.
What does the guest want? Is it possible? When will he get them?
TALKING TO THE GUEST:
Attendant: Good evening, may I come in for turn down service?
Guest: Yes, come in please.
Attendant: Is there anything else I can do for you?
Guest: Yes, I would like a few more towels.
Attendant: Sure. Just a moment. I will go and get them at once.
Here you are, sir.
Guest: Thank you very much.
Attendant: You’re welcome.
Guest: Good night.
Attendant: Good night.
VOCABULARY
dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜furniture 家具single bed 单人床double bed 双人床desk书桌
PHASES ON THE JOB
Turn down service, may I come in?
是做夜床服务，我能进来吗？
Is there anything else I can do for you?
我能为您做些什么？
Have a good night.
晚安。
你也一样。
LISTEN TO THE GUEST
Listen to the conversation between the guest and the room attendant. Choose between right and wrong.
RIGHT WRONG
The guest asked for new laundry dockets.
He asked for it yesterday
The room attendant couldn’t get one on the same floor.
TALKING TO THE GUEST:
Attendant: Good morning.
Turn down service. May I come in?
Guest: Oh no, Thank you. That is not necessary today.
Attendant: Is there anything else I can do for you, sir?
Guest: Well in fact there is. This morning I asked for new laundry bags but they still haven’t rough me some. Attendant: Oh, I’m sorry. Well, I’ll have to get one on anther floor.
Would you mind waiting for a minute?
Guest: No, no problem.
Attendant: Here you are, sir. Have a good night.
Guest: Thank you. The same to you.
USING WHAT YOU’VE LEARED
During turn-down service we put the ice cubes in the (refrigerator, ice tongs, ice bucket)
In the bathroom, we put the (matches, glasses, soap) next to the ashtray.
Every morning we have to collect the (laundry bags, laundry docket, breakfast menu)
For cleaning the (curtains, wall, carpet) we use the vacuum cleaner.
We have to use the (air conditioner vent, heating control, air conditioner) to control the cool air in the room. UNIT 3：GUESTS QUESTIONS
VOCABULARY
Bedside lamp 床头灯smoke detector 烟感器air conditioner 空调wardrobe 衣柜television guide 电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘television电视bed 床battery电池ceiling屋顶glasses杯子
Laundry docket 洗衣单door 门window sill 窗台shopping b ag 购物袋menu菜单pen钢笔
PHRASES ON THE JOB
Good morning How are you today? Very well, thank you
早上好。您今天好吗？很好，谢谢。
Where are you from? I’m form America Is there anything I can do for you?
您是哪里人？我是美国人。我能为您做些什么？
英语培训材料（第一周） 材料选自：《新托业词汇必备》中国人民大学出版社 《新托业语法和词汇详解及实战试题》中国人民大学出版社 《托业国际交流英语教程》中国人民大学出版社 《疯狂英语口语版》 第一部分：单词 （注：单词一共25个，每天记忆5个。周末巩固复习） able adj.有能力的,能够的（capable, competent） be able to finish the job 能够完成这项工作 an able leader 有能力的领导者 派生词：enable vt. 使能够ability n. 能力 enable people to be more efficient 让人们更有效率的做事 the ability to reason 推理能力 ★tip 1:be able to + 动词原形（主语是人或者是集合体） 2:enable 宾语to + 动词原形（主语主要是事物） 3:ability to + 动词原形具备做…的能力 The ability posting (×) →the ability to post (√) accept vt.接受，允许 accept responsibility for 对于…负责 accept an invitation 接受邀请 accept a person’s hand in marriage 接受求婚 accept with open arms 欢迎… 派生词：adj. accepted 被接受的，被认可的 acceptable 可接受的（to）（反义词unacceptable 不可接受的）
n. acceptance 承认，采用，（票据）承兑、认付 the generally accepted idea 被普遍接受的想法 ★tip accept 含义为主动地表示同意和赞成的意愿，与它的意思相似的take，receive 表示被动的接受。 access n.接近，可接近、进入的权利vt.接近…，利用… control access to information 控制对信息的接触 have unlimited access to the files 那些文件可以无限制地使用 use a browser to access a websites 用浏览器来访问网站 派生词：adj. accessible 易接近的n. accessibility 易接近性 accessibility through the Internet 可以通过网络获取 ★tip 1:access 作为名词时，后面需连接介词to,作为动词时，后面直接连接宾语。 2:have access to 可接近、使用… 3:give access to 允许接近、使用… 4:access 如果表示“为了利用…而接近”的意思时，与它意思相近的approach 则主要表示空间上的接近。 accommodate vt.容纳（contain, hold），提供住处，提供方便，使适应，调整accommodate large parties in our conference room 我们的会议室可以容纳很多人 accommodate friend 帮助朋友 accommodate oneself to new surroundings 适应新的环境 派生词：n. accommodation(s)膳宿设施，方便，适应，调整 phone a hotel for accommodations 打电话向旅馆预订客房 ★tip 1.accommodate 作为动词时，前面不能出现介词 2.accommodation 作为“住宿设施”的含义在托业考试中经常出现，务必牢记。 account n.计算，账户，说明，理由，重要性vi.说明，思考
一、Numerals (数字） (一）基数词 1、第一类： zero 0 one 1 two 2 three 3 four 4 five 5 six 6 seven 7 eight 8 nine 9 ten 10 eleven 11 twelve 12 2、第二类： thirteen 13 fourteen 14 fifteen 15 sixteen 16 seventeen 17 eighteen 18 nineteen 19 3、第三类： twenty 20 thirty 30 forty 40 fifty 50 sixty 60 seventy 70 eighty 80 ninety 90 4、第四类： twenty-one 21 forty-six 46 seventy-eight 78 ninety-five 95 5、第五类： 100 one hundred 101 one hundred and one 156 one hundred and fifty-six 192 one hundred and ninety-two 200 two hundred 6、第六类： 1,000 one thousand 1,001 one thousand and one 1,300 thirteen hundred;one thousand and three hundred 2,034 two thousand and thirty-four
6,502 six thousand five hundred and two （二）序数词 下面把1－99的序数词也分为四个类。 1、第一类 first (1st) 第一second (2nd) 第二third (3rd) 第三 （在括号里的是缩写形式，均在阿拉伯数字后面加上相应序数词的最后两个字母构成，以下各类与此相同。）这类序数词只有三个，在整个序数词里面是特殊的，就和第一类基数词一样，需要逐个地硬记下来。 2、第二类： fourth (4th) 第四fifth (5th) 第五sixth (6th) 第六seventh (7th) 第七 eighth (8th) 第八 ninth (9th) 第九 tenth (10th) 第十eleventh (11th) 第十一twelfth (12th) 第十二thirteenth (13th) 第十三fourteenth (14th) 第十四fifteenth (15th) 第十五sixteenth (16th) 第十六seventeenth (17th) 第十七eighteenth (18th) 第十八 nineteenth (19th) 第十九 3、第三类： twentieth (20th) 第二十 thirtieth (30th) 第三十 fortieth (40th) 第四十 fiftieth (50th) 第五十 sixtieth (60th) 第六十 seventieth (70th) 第七十 eightieth (80th) 第八十 ninetieth (90th) 第九十 这一类全是十位整数的序数词，共八个。它们的构成 方法是：先将相应的十位整数的基数词词尾－t y中的 y改成i，然后在加上后缀－eth。 4、第四类： thirty-first (31st) 第三十一 sixty-second (62nd) 第六十二
英语培训计划书 目录
一、培训背景和条件 _____________________________________________________________________ 3 二、培训目的 ___________________________________________________________________________ 3 三、培训对象范围 _______________________________________________________________________ 3 四、培训组织 ___________________________________________________________________________ 3 五、职能分工 ___________________________________________________________________________ 3 六、培训方式 ___________________________________________________________________________ 4 七、培训周期和时间 _____________________________________________________________________ 5 八、培训地点 ___________________________________________________________________________ 5 九、培训流程和要求 _____________________________________________________________________ 5 十、附则 _______________________________________________________________________________ 6十一、附件 _____________________________________________________________________________ 6附件一：英语培训流程图 _________________________________________________________________ 7附件二：调查问卷 _______________________________________________________________________ 8附件三：英语培训签到表 _________________________________________________________________ 10 附件四：英语培训讲师评价表 _____________________________________________________________ 11 附件五：英语培训对象考核鉴定表 _________________________________________________________ 12 附件六：英语培训对象个人总结 ___________________________________________________________ 13 附件七：英语培训总结 ___________________________________________________________________ 14
1. 幕墙国际会议自我介绍： 名字：My english name is andrew. 公司：I am representing JiangHe curtain wall company. 职责（主要负责事物）：I am in charge of structural calculation/design&fabrication drawing/tender drawing. 2. 我是刚毕业的学生： I am a fresh graduate. 3. 幕墙中常用的变形：deflection, 而不是deformation. Deflection: the degree to which the moving part on a measuring instrument moves away from zero. Deformation: the progress of changing the shape of something in a way that spoil its usefulness or appearance. dead load 永久荷载 4. 常用的荷载缩写 wind load 风荷载 live load 活荷载 5.表面处理可分为两种： Natural Anodise Black Anodise Bronze Anodise 镀铜色
Hot dipped galvanize 热镀 stick curtain wall system 框架式幕墙 6. Electrical galvanize 电镀 unitised curtain wall system 单元式幕墙 Tower 主楼分格 division 方管 square section 7. Podium 群楼格栅 lattice 圆管 round pipe Primary gasket 第一胶条 primary bracket steel primary bracket 8. gasket 转角连接t Secondary gasket 第二胶条 secondary bracket secondary U-shape bracket
Lesson 1 1.Incoming Quality Control:來料檢查 2.Quality Assurance:品質保證 3.In-processing Quality Control:制程檢查 4.Quality Engineer:品質工程師 5.Working Instruction:作業指導書 6.Part: 部件 7.Process:過程 8.Product:產品 9.Flow:流程 10.Chart:圖表 11.Material:材料 12.Inspection:檢查 13.Tool:工具 14.Prepare:準備 15.Measurement:測量 16.Appearance:外觀 17.Dimension:尺寸 18.Fill In:填寫 19.Report:報告 https://www.doczj.com/doc/2a5590917.html,bel:標簽 21.Accepted:接受 22.Rejected:拒收 23.Regulate:調校 24.Install:安裝 25.Produce:生產 26.Manufacturer:制造商 27.Manufacturing:生產中 28.Press:啤,衝壓 29.Cleaning:清洗 30.Send Out:外發 31.Count:計數 32.Drawing:圖紙 33.Check:檢查 34.Structure:結構,架構 35.Final:最終 36.Storage:貯存 37.Delivery:交付 38.Transport:交通工具,運輸 39.Load Up:上貨 40.Unload:卸載 41.Supplier:供應商 42.Customer:客戶 https://www.doczj.com/doc/2a5590917.html,:名字 44.Date:日期 45.Data:數據 46.Table:表格 47.Clerk:文員 https://www.doczj.com/doc/2a5590917.html,boratory / Inspection Center:實驗室,檢測中心 49.Manager:經理 50.Senior Supervisor:高級主管 51.Assistant Manager / Vice-Manager / Deputy Manager:副 理 52.Management Associate:管理見習生 53.Foreman:領班 54.Team Leader:組長 55.Inspector:檢查員 56.General Manager:總經理 57.Factory Manager:廠長 58.Managing Director:董事長 59.PMC( Production & Material Control ):生產和物料控制 60.Department:部門 61.Production:生產部 62.Purchasing:采購部 63.Engineering:工程部64.Accounting:會計部 65.Painting:噴油部 66.Silkscreen:絲印部 https://www.doczj.com/doc/2a5590917.html,rmation Technology:科技資訊部 68.Warehouse:倉庫 69.Marketing:市場部 70.Sales:營銷部 71.Personnel:人事部 72.Human Resources:人力資源部 73.Group’s System:集團系統部 74.Consultant:顧問 75.QMR( Quality Management Representative ):品質管理 代表 76.Custom Clearance Team / Unit:報關組 77.Security:保安 78.Thank You For Your Kind Attention: 謝謝你的關注 79.Best Regards, 順祝商祺 80.Yours Faithfully:祝頌語,生活愉快 81.Contact:聯系 82.Direct:直接Directly:直接地 Lesson 2 Apparatus: 1. 1.Profile Projection / Projector:投影儀 2.Pin Gauge:針規 3.Depth Micrometer:深度尺 4.Height Gauge:高度尺 5.Universal Bevel Protractors:萬能角度尺 6.Screw / Thread Limit Gauge:牙規 7.Radius Gauge: R規 8.CMM ( Coordinate Measuring Machine ):三坐標測量儀 9.Vernier:卡尺 10.Micrometer:千分尺 11.Hardness Tester:硬度測試儀 12.Electric Micrometer:電子千分尺 13.Blocks Gauge:塊規 14.Visual Inspection:目視檢查 15.Force Measurement:彈力測試儀 16.Thickness Gauge:厚薄規 17.Vernier Caliper:游標卡尺 18.Salt-spray Tester:鹽霧測試儀 Surface Processing / Treatment: 1.19.Plating:電鍍 2.Ni-plating:電叻 3.Oxidize / Oxidization:氧化 4.Yellow Chromate:電彩鋅 5.Zincing ( Galvanization ):鍍鋅 6.Nickel:叻 DRAWING: 1.Unit:單位 2.Note:注釋,注解 3.Scale:比例 4.Maximum:最大 5.Minimum:最小 6.Outside diameter ;external diameter:外徑 Plot:繪制 1.Project:項目 2.Sample / Specimen:樣本 3.Target:目標Shape:形狀 4.Condition:條件 5.Result:結果 6.Tap:攻牙/水龍頭
问候与接待： ）晚上好！下午好！（早上好！你好！ ) ！(Good morning/afternoon/evening！Hello 我能帮你什么忙吗？ What can I do for you?/May I help you? 您能重复一遍吗？ I beg your pardon? 可以请您慢一点吗？Would you please slow down? 请稍等一下。 Please wait a minute/second/moment. 感谢与应答： 非常感谢。Thank you very much. 谢谢您的合作。Thanks for your cooperation! 不客气。You are welcome!/It’s my pleasure!/ Don’t mention it! 道歉与应答： I’m sorry对不起！！ 对不起，让您久等了。 Sorry to keep you waiting. 很抱歉打扰您。 Sorry to trouble you. 很抱歉，这是规定。I’m terribly sorry, but this is the rule. Never mind./ 没关系。It doesn’t matter. 告别： 再见！ /See you later! ！Goodbye 祝您旅途愉快！ Have a nice trip!
欢迎下次再来中国。 Welcome to China again. Communication(1 ) 1 对话 机场职员S: Staff 旅客P: Passenger 您能告诉我餐厅在哪吗？ P: Could you tell me where the restaurant is located? ] down to Basement Level One and it’s right ?S: Certainly. Take the elevator ['eliveit there. 可以，乘电梯到地下一层就是。 P: Where are the elevators? 电梯在哪里？ 自动扶梯在那 ] over there. ?leit?S: The elevators are beside the escalators['esk 边，电梯在自动扶梯旁边。 知道了。非常感谢。 P: Got it. Thank you very much. 不客气。S: You are welcome. 对话 Communication(2) 2 P: Excuse me. Do you know where I can find something to read? 麻烦您了，请问您知道哪里可以买到读物？ a beside bookstore a see will you and ahead corner second the at left Turn S: restaurant. 在前面第二个拐角左转，你会看到在餐厅旁边有一家书店。 P: OK. Thanks. 好的。谢谢。 不客气。 S: My pleasure.
---------------------------------------------------------------范文最新推荐------------------------------------------------------ 英语培训心得体会 这次培训给我们小学英语教师提供了一次相当不错的学习机会。通过这次学习，我觉得在教育教学方面收获很多。有很多值得我学习借鉴的东西。下面谈一谈我听课的感受：在听完如何上好一节英语课的讲座中，我明白教与学这个双边关系中，教师要培养学生的学习兴趣和良好学习习惯。古人云：“温故而知新”。这就要求我们每一位教师要把“短时高频率”作为教学的一个注意事项。英语教师要合理利用有限的时间帮助学生预习新知和巩固复习，不断提高课堂教学的有效性。 我们不仅要加强提升自身的专业素养，提升个人魅力。还要不断反思，要想从工作中不断提高自己的教学水平就少不了这个环节；不断的反思、改进。教师职业没有最好，只有更好。在不断的反思与积累中获得属于自己的经验与方法，并且能将这种方法深化为一种理论，这便是做一名教师的最高境界了。 此次培训，更新了我的新课程教学理念，提高了我驾驭英语课堂的能力，为我的英语新课堂教学打开新天地。在今后的工作中，我都会铭记这段培训的日子，在英语课堂教学中乘风破浪，扬帆远航。 2018年5月25日至27日，我随慈利县2018年科级干部培训班赴山东潍坊市党校参加了为期三天的培训学习和参观 1/ 10
考察活动。这次培训时间虽短，但意义十分重大；学习培训及考察内容丰富多彩，每个学员各有收获，虽然每个学员的视野不同，但我相信大家的感触一定颇深。对于我个人，我认为这次培训班举办得非常有意义，非常有必要，因为它不仅让我充实了更多的理论知识，更让我开阔了视野，解放了思想，打动了内心。无论是从党校到农业科技园，从听课到参观，还是从所听到所闻，每时每刻、每一堂课、每一个农业产业化景观，都让我感动不已，颇丰的收获难于言表。现将这次党校异地培训的心得体会归纳如下： 一、多形式学习，提高了认知水平 作为一名基层老同志，我虽具备一定的理论知识和工作经验，但缺少与时具进的新视觉、新知识。聆听了潍坊党校老师对“团队建设与组织领导能力提升”、“注重心理调试及塑造阳光心态”、“农业产业化经营标准化生产及国际化竞争”、“关于新形势下机关如何加强机关党建工作”等问题理论观点阐述，深入浅出，有论有据，绘声绘色，听后豁然开朗，感觉收获很大。潍坊党校为我们进行了理论授课培训解惑之后，又组织全体学员考察了寿光市农业产业化建设景观,使我们从理性认识到感性认识产生了共鸣,这对我们来说是一次十分难得的学习机会。 结合这几天潍坊党校老师所讲的内容，总结出了干好工作应具备的六种能力：一是科学决策能力，就是面对错综复杂的局面和瞬间变化的
英语语调学习资料 语调（intonation），即说话的腔调，就是一句话里声调高低抑扬轻重的配制和变化。英语的基本语调包括升调（↗）和降调（↘），它们还可以组合成降升调、升降调和升降升调。用不同的语调读句子就会有不同的意思。 一、升调和降调 降调：降调的基本含义是“结束”“肯定”。常见的一般陈述句、命令祈使句和特殊问句都用降调。使用降调的句子有这样的特点： 1、整个句子的音调从第一个重读音节开始，从高到低，依次递降，在最后一个重读音节上语调滑落下降。 2. 若最后一个重读音节后有非重读音节，则它们的语调地平。 3. 若句子以非重读音节开始，则它们语调低平。 4. 句子中的非重读音与它前面的重读音基本在同一音高，或略为下降。 快速记忆：重读音节依次递降，句末重读降落下滑。 升调：升调的基本含义是：“没有结束” ，“不肯定”。常见的一般疑问句用降调。它的特点是： 1.整个句子的音调从第一个重读音节开始，从高到低，依次递降，在最后一个重读音节上语调上升。 2. 若最后一个重读音节后有非重读音节，则它们依次递升。 3. 若句子以非重读音节开始，则它们语调低平。
4. 句中的非重读音与它前面的重读音基本在同一音高，或依次降调。 快速记忆：重读音节依次递降，句末重读回升上滑。 英语的语调还有降升调、升降调和升降升调。降升调在英语中也比较常用。它常表示“对比” “态度保留” “有言外之意”。 升降调常表示语气强烈、惊奇、自满得意等感情。 升降升调常表示自信、欢快、洋洋得意等感情。 二、常见句式的语调 （一）陈述句的语调。陈述句表示陈述一件事时用降调。 例： 1. I understand.↘ 2. It’s difficult.↘ 3. B eijing is the capital of China.↘ 4. There is a book on the desk.↘ 5.They are going to have a picnic.↘ 6. The balloons are flying away.↘ 7.The birds are singing in the trees.↘ 8.Daming is having a birthday party.↘ （二）特殊疑问句的语调。特殊疑问句一般用降调，句首的疑问词一般重读。 例：1.What’s this?↘ 2. What are you doing? ↘ 3.Who is your mother? ↘ 4. Who are they?↘ 5.Where are you going? ↘ 6. Where do you live? ↘ 练习： 1.What do you want to eat? 2.How much is a hamburger?
（一）常用词汇（中英） 证badge 护照passport 注册，报到register 采购代表purchasing agent 邀请函invitation 身份证ID card 驾照driving license 办证make the badge 补办证re-apply a new IC card （re-application） 个人有效证件personal document 个人近照most recent photo 电子请帖E-invitation 重要通知单Important Notice 网上预申请回执Notice for Pre-registered 名片Business card / name card 采购商号码Buyer NO. 采购商报到表（即蓝表）Buyer registration form 行李寄放处Luggage office 穿梭巴士Shuttle bus 柜台Counter 易通卡E-Pass卡 易通卡持有者E-Pass holders 填写采购商表格fill the buyer’s registration form 港澳身份证/回乡证H.K./Macao ID Card /Home-Return Permit 台胞证Taiwan Compatriot Travel Certificate 有一年以上境外有效工作签证的中国护照 A Chinese passport with overseas employment visa valid for over one year 由广交会发出的邀请函 Invitation issued by CIEF /sent by Canton Fair /from Canton Fair
英语培训讲义培训对象：物业管理中心（处）客服部 一、常用基本词汇部分： 华敏·翰尊国际Huamin Empire Plaza 华敏世纪广场Huamin Century Square 物业管理中心（处）property management centre (office) 大厦、幢、楼tower/building 小区residential area(lot) 延安西路Yan’an Road West 楼层floor 一楼the first floor 二楼the second floor 三楼the third floor 地下一层：basement 1 地下二层: basement 2 左left；右right; 中middle; 数字表达： 1 one; 2 two; 3 three; 4 four; 5 five; 6 six; 7 seven; 8 eight; 9 nine; 10 ten; 11 eleven; 12 twelve; 13 thirteen; 14 fourteen; 15 fifteen; 16 sixteen; 17 seventeen; 18 eighteen; 19 nineteen; 20 twenty; 百hundred; 千thousand; 客户customer 业主owner 租户tenant 第一业主/租户the first owner/tenant 上任业主/租户the last owner/tenant 员工staff 保安部security department 安保人员security personnel
客服部customer service department 客服人员service staff 工程部engineering department 先生Mr.（+姓）、Sir（统称） 小姐Miss. （+姓） 女士Ms. （+姓）、madam（统称）经理manager 管理处主任director 卫生间washing room/toilet 电梯elevator/lift 楼梯stair 货梯goods lift 客梯guests lift 自动扶梯escalator 停车场parking area 地下车库underground garage 车位parking lot 邮局post office 办公室office 家、房间house 前台the reception desk The front desk 会所club 餐厅restaurant 物业管理费management service fee 电费charges for power 帐单bill 租金rental 转租sublease 找零small change 合同/公约contract/agreement 有偿服务paid service 保洁服务cleaning service 现金cash 支票check 发票invoice 收据receipt 伪钞forged bank note 投诉complaint 签收sign(v.) signature(n.) 打印/复印print/copier 二次装修the second fitting-up
英语培训策划书 第一篇：英语培训策划书 为了能写出更好的策划书，下面好范文推荐一篇范文,仅供参考： 一.活动背景： 为了迎接四六级英语考试;提高我院学生英语学习能力和应试能力;营造我院浓厚的英语学习氛围;特此举办此次英语讲座，为我院学生的英语学习献一点微薄之力! 二.活动目的意义： 通过这次讲座，让广大学生了解到四六级考试的模式及相关政策的最近动态，清楚地认识到英语的有效学习方法，使所有非英语专业及英语专业的报考学生减轻过级压力，使得师兄师姐的过级经验，从容过四六级。 三.活动的开展： 时间：初步定为4月*日19：00-----21：30 地点：3教205(待定) 主题：备战四六级英语培训讲座 主讲人：***(由联络部负责通知邀请，应该提前与学校领导了解) 参与人员:中山大学南方学院学生(重点是4、6级考试在即的同学) 主办单位：中山大学南方学院英语协会 四.前期准备及各部门分工：
1.讲座前一星期，协会干事开会，明确讲座时间并分配各部门任务(由策划部负责)，在协会内部选拔有意愿且有能力的人担任讲座主持(各部长负责主持人的推选工作)。 2.时间确定后，由联络部负责申请教室(提前一周)和邀请主讲老师及已过级学生代表(并要把时间地点告诉宣传部，方便其出海报，) 3由学术部负责协助主讲老师和学生代表的讲课资料，并为其提供帮助 4宣传部制作两张大型海报，分别贴于超市门口及饭堂门口的宣传栏上(海报内容要与联络部联系，确定时间地点，内容要与策划部协商)，制作12张小型海报贴于每栋宿舍楼的宣传栏上，将与讲座开展的相关情况告知于校园广播进行宣传(注意：所以海报要在讲座开展前3天内完成并张贴)(令外可以借助大英部的任课老师在课上帮忙宣传) 5将此次活动的大概流程和活动内容传到南方后院bbs上，另外，传于校内q群中，以达到更好的宣传效果(协会内部成员各自也在自己所在的qq群上作宣传) 6由学术部，秘书部在超市门口设立活动咨询点，时间暂定于讲座正式开展时间的前5天，以便于收集全院学生对于此次活动的建议与要求，然后整理归纳，与主讲老师协商，针对同学们的难点疑点进行有侧重地讲解(咨询当天上午由策划部和学术部负责，下午由学术部和秘书部负责，隔天一起归纳整理)(咨询现场布置文娱部负责)
英语讲义 一、常用词学习 1.Feel [fi?l] 感觉；触摸；认为、 想要 例： 1)Anyone can feel the social, econo mic, and political pulse(脉搏) of the state 任何人都可以感觉到这个国家的社会、 经济和政治的脉搏。 2)The cloth feels very smooth 这块布摸起来很光滑 3)I didn’t feel like eating anything 我不想吃任何东西 常用短语：angry/tired/better 2.Sense[sens]道理；（隐约的）感觉；例： 1)She doesn't talk much,but what
she says makes sense(有意义，讲 的通) 她说的话不多，但言之有理。 2)She seemed to sense his irritation.（愤怒） 她似乎感到了他的愤怒 3)Feel与Sense都有感觉的意思，两 者区别在于： feel含义广泛，较常用，可表感官、 情感、想法等 例如:feel cold /feel angry等 Sense多为正式用语，指隐约感到,不 可与“冷、热、饿”等词连用 例如：I sensed danger 我察觉到了危 险 The sense of responsibility责任感 Sense of happiness幸福感 3.Get [get]使得；获得；变成 例： 1)Get something done 使某事被 做 2)If you want to get that job,
Fitness center 健身中心sofa 沙发 Western restaurant 西餐餐厅drawer 抽屉Chinese restaurant /dining all中厅/ 宴会厅wardrobe 衣柜swimming pool 游泳馆hair dryer 电吹风meeting room 会议室shampoo 洗发水 front Office 前台bath foam 沐浴液casher 收银body lotion 润肤露 bell boy\\bell man 行李员tooth brush 牙刷 food and beverage department 餐饮部tooth paste 牙膏General manager 总经理shower cap 浴帽 Sauna and massage center 桑拿中心soap 香皂Business centre 商务中心comb 梳子Telephone operator 总机toilet roll /paper 卫生纸Assistant manager 大堂副理pen cal 铅笔 Sales department 销售部towel /hand towel 浴巾/手巾Security department 保安部bath towel 浴巾 Fire centre 消防中心bath robe 浴衣 Hanger 衣架bath mat 地巾 Clip hanger 带夹衣架rubbish bin 垃圾桶 Shoe brush 鞋刷pillow / pillow case 枕头 /套 Shoe basket 鞋篮bed sheet 床单
I am very happy to participate the English training which is organized by our college for teacher from last semester to this year. From the training I have made some progress in my English. At the same time I know a lot of new colleagues and friends. I want to thank our college and leadership for giving us this chance to further study. And I want to thank Mr. WANG、Mr. ZHANG and Mr. LI for giving me wonderful class. Our college attaches great importance to the English training. At the first class of the training, Mr. WANG , the Vice President of our college gave us the lecture to hope us cherish the training and got some harvest.In general，I have three harvest through this English training. The first one is that I made some progress in listening writing reading and talking. After graduated from university, Ihave little opportunity to study and use English. Although I passed the CET-6 examination when I was sophomore, I forgot most of them after many years. Through this English training, I got back some of English ability in listening writing reading and talking. It is good feeling. The second one is that we know a lot of new colleagues and friends.I work in the school for two years, but I feel embarrassed that I just know few of colleagues who were from other department. From this training, different colleagues from different department study and discuss together. So we have good chance to know each other. The last on is that we can Improve the teaching level. We have own
目录（Catalogue） 第一章日常用语(Everyday-use English) 第一节问候语（greeting） 第二节打招呼（saying hello） 第三节介绍（introduction） 第四节感谢（appreciation） 第五节致歉（apologizing） 第六节引路（showing the way） 第七节道别(saying goodbye) 第八节打、接电话（making& answering a call） 第九节谢绝（refusing in a polite way） 第十节英语脏话（dirty words） 第十一节委婉用语（euphemism） 第二章部门英语（English on specific occasions） 第一节预订处（Reservation） 第二节总台（The Front Office） 第三节水疗（Kurhas Center） 第四节客房（Housekeeping） 第五节收银（Cashier’s） 第三章有用词汇（useful vocabulary） 酒店各部(name of each department) 职务头衔(posts & titles) 酒店建筑(buildings and architectures) 娱乐休闲场所(place for recreation and leisure) 娱乐休闲保健健身项目(entertainment, leisure, health-care and sports) 客房常见物品(furniture and fittings in guest room) 浴室常见物品(fittings in bath room) 客人可能遗留的物品(things left by guests)