一、未收到货 (4)
（1）.首次来信 (4)
1. 请求等待 (4)
2. 请求等待一周 (5)
3. 请求等待3天 (5)
4.晚发货 (6)
a: 晚发货, 请求等待（假装海关扣押了一段时间） (6)
b: 晚发货, 假装建议重发 (6)
5. 部分未收到，请求等待（拆分订单，无货后寄包裹） (7)
6. 建议重发, 未收到，丢包 (7)
7. 建议退款, 丢包（无货） (8)
8. 建议重发, 部分未收到/发错货 (8)
9. 建议退款, 部分未收到/发错货（无货） (8)
10. 告知跟踪号（邮政） (9)
11. 告知跟踪号（比邮） (9)
12. 客户询问跟踪号（没有跟踪号） (10)
13. 已签收，未到货（邮政） (10)
14. 已签收，未收到/到达待取（挂号） (10)
（2）再次来信 (11)
1. 建议重发 (11)
2. 建议退款 (11)
3. 告知将要发出 (12)
4. 已重发，请求等待 (12)
5. 告知已退款 (13)
6. 退款没收到，让客户询问Amazon (13)
7.感谢买家答应等待 (13)
8.感谢买家的理解 (14)
9.买家告知货收到，索要好评 (14)
二、物品破损 (15)
（1）首次来信 (15)
1. 请求拍照-破损 (15)
2. 建议重发-破损 (15)
3. 建议退款-破损 (16)
4. 钻掉了或是什么掉了退部分款 (16)
（2）再来信 (17)
1. photo收到，建议重发 (17)
2. photo收到，建议退款 (17)
3. photo未收到，询问 (17)
4. 告知24小时内重发 (18)
5. 告知已退款 (18)
三、描述不符 (18)
1. 请求拍照 (18)
2. 建议重发，发错货时 (19)
3. 建议退款(部分退款，或全部) (19)
（2）再来信 (20)
1. 告知会重发 (20)
2. 告知已退款 (20)
四、订单问题 (20)
（1）取消交易 (20)
1.取消交易-付款前 (20)
2.取消交易-已付款，未寄出 (21)
3.取消交易-已付款，已寄出 (21)
4.拒收 (21)
（2）修改地址 (22)
1. 可以修改 (22)
2. 修改地址-不能修改，货已发 (22)
（3）. 客户想某个时间到，到不了，问是否继续交易 (22)
1. 客户不回复，联系客户，问是否继续交易 (23)
2. 客户想某个时间到，不确定，请求等待 (23)
五、退货问题 (24)
1.不需要，要退回，问原因 (24)
2.发退回地址 (24)
3.货物退回时（我方出运费） (24)
4.货物退回时（对方出运费） (25)
5.货物退回时(海外仓) (25)
六、建议UPS (26)
1.建议使用UPS的(美国站) (26)
2.建议使用UPS的(英国站) (26)
UPS 无法投递让客户联系当地邮局 (27)
七、缺货单，异常单联系 (28)
1. 假装包裹破损被退回，建议重发 (28)
2. 假装包裹破损被退回，建议退款（无货） (28)
3. 假装包裹破损被退回，建议有货寄出无货退款 (29)
4. 假装包裹破损被退回，建议自选（无货） (29)
八、运送及运费问题 (30)
(1) 运费问题 (30)
1. 客户问可不可以统一运费 (30)
2. 运送问题-屏蔽国家解释 (30)
九、中差评claim问题 (31)
(1)claim (31)
1. 建议重发-漏发，（已回复） (31)
2. 建议重发-丢包 (31)
3. 已重发，请求等待 (32)
4. 建议退款-漏发 (32)
5. 建议退款-丢包 (32)
6. 建议退款（建议重发无回复） (33)
5. 已退款 (33)
B: Item not as described (34)
1. 请求拍照-破损 (34)
2. 建议重发-破损 (34)
3. 已重发-破损（有跟踪号） (35)
4. 建议退款-破损（质量差） (35)
C: Charge backs (36)
1. Charge backs问原因 (36)
2. 未回复-已签收联系亚马逊 (36)
(2)Feedback (37)
（1）未收到货物的 (37)
1. 建议重发 (37)
2. 告知将要重发 (37)
3. 已重发-有跟踪号 (38)
4. 已重发-问有没有收到 (38)
5. 已重发-已签收 (39)
6. 建议退款 (39)
7. 已退款 (40)
8. 已经全额退款，未收到回复，再次联系催促改差评 (41)
（2）物品损坏 (41)
1. 建议重发 (41)
2. 已重发 (42)
3. 已重发-已签收 (42)
4. 建议退款 (43)
5. 建议重发无收到回复，建议退款（请求客户改评时） (43)
6. 已退款 (44)
（3）质量不满意 (44)
1. 建议退款 (44)
2. 已退款 (45)
（4）尺寸不合适 (45)
1. 部分退款 (45)
2. 已退款 (46)
（5）其他原因 (46)
1.没有说明原因 (46)
3. 客户答应修改评价，告知步骤 (47)
十、联系亚马逊 (48)
（1）Case (48)
未收到 (48)
1. 建议重发-丢包（无回复） (48)
2. 已退款-丢包 (48)
3. 已退款-丢包（签收） (49)
4. 已重发-丢包 (49)
5. 已退款-漏发 (50)
描述不符 (50)
1. 请求照片，未回复-破损 (50)
2. 已退款-破损 (50)
3. 描述不符，让客户退回，但未退回 (51)
（2）Feedback (51)
未收到 (51)
1. 已重发-已签收（原跟踪号已签收） (51)
2. 已重发-已签收（原订单丢包） (52)
3. 已退款-丢包 (52)
4. 已退款-漏发 (53)
破损 (53)
1. 已重发-已签收 (53)
描述，期望 (54)
1. 已退款-客户同意删评 (54)
2. 解释藏银银 (54)
一、未收到货
（1）.首次来信
1. 请求等待11.18邹
Dear Valued Customer,
Glad to hear from you. Sorry for letting you wait so long.
Your package has been sent out on 日期.
And it usually takes around 15-25 business days for arrival because of the package shipped from China. But sometimes it may be delayed by many unsteady factors like customs, flights, weather,
etc which are uncontrollable.
So could you please give us another some days? Your patience and understanding is so appreciated.
And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you, you have my words.
Any question or problem, do feel free to contact us. We will reply you within 24 hours.
Best regards,
Helena
2. 请求等待一周11.18邹
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. Sometimes, the packages may be delayed a little.
And if you like, cou ld you please give us another week? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.
And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.
Look forward to your reply ^_^
And we sincerely believe nothing can be a problem with communication.
Nice day.
Helena
3. 请求等待3天11.18邹
Hi,
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
From the message, we know you are very concerned about the package and we also totally understand the feeling. But international shipment is affected by many unsteady factors. The packages sometimes may be delayed a little.
And if you like, could you please give us 3 days? If the package still not arrived then, we’d like to give a refund or re-send for the transaction.
And please let us know your idea for the solution of this problem. We sincerely believe we can solve the problem for you faster and more satisfactorily.
Look forward to your reply ^_^
And we sincerely believe nothing can be a problem with communication.
Nice day.
Helena
4.晚发货
a: 晚发货, 请求等待（假装海关扣押了一段时间）11.18邹
Hi,
Dear Valued Customer,
Sorry to hear that you haven't received the package.
After we got your message, we contacted the logistic company immediately.
We were told that your package was delayed because of customs inspection, and your package has arrived in your country.
So could you please give us a few days more? Your patience and understanding is so appreciated. And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you
Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.
Nice day
Helena
b: 晚发货, 假装建议重发11.18邹
Hi,
Dear Valued Customer,
Sorry for letting you wait so long.
As your question, after we check, I guess that the item was lost by post-workers.
How about we resend the order for you to show our regret? If you agree with re-send, any way, we are trying our best to arrive you the item, no matter what would we pay for.
Honestly, beg your forgiveness.
Look forward to your reply!
And we sincerely believe nothing can be a problem with communication.
Best regards
Helena
5. 部分未收到，请求等待（拆分订单，无货后寄包裹）
Hi,
Dear Valued Customer,
Glad to hear from you.
We are so sorry to hear that part of item missing.
Please don't worry, after we check. You order was sent out separately.
Because of international shipment, sometimes it may be delayed by many unsteady factors like customs, flights, weather, etc which are uncontrollable.
So could you please give us another some days? Your patience and understanding is so appreciated.
Any questi on or problem, do feel free to contact us. It’s our biggest pleasure to serve you, my dear friend.
Best regards,
Helena
6. 建议重发, 未收到，丢包11.18邹
Dear Valued Customer,
Sorry for letting you wait so long.
As your question, after we check, I guess that the item was lost by post-workers.
How about we resend the order for you to show our regret? It usually takes around 15-25 business days for arrival. Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.
Thanks for your patience and understanding again.
Look forward to your reply!
And we sincerely believe nothing can be a problem with communication.
Nice day,
Helena
丢包，建议有货重发，无货退款11.18邹
Dear Valued Customer,
Sorry for letting you wait so long.
As your question, after we check, I guess that the item was lost by post-workers.
Sorry about the inconvenience that may cause.
We would like to send you to the item, but the SKU: is unavailable.
How about we refund you the unavailable items and send the other items? What’s your idea? We will respect your idea.
Honestly, beg your forgiveness. Thanks for your patience and understanding again.
Look forward to your reply!
Nice day,
Helena
7. 建议退款, 丢包11.18邹
Dear Valued Customer,
Sorry for letting you wait so long.
As your question, after we check, I guess that the item was lost by post-workers.
We would like to send you to the item, but the item is not available
How about we refund you the item to show our regret? What’s y our idea? We will respect your idea.
Honestly, beg your forgiveness. Thanks for your patience and understanding again.
Look forward to your reply!
Nice day,
Helena
8. 部分未收到/发错货建议重发, 11.18邹
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
As your question, after we check, I guess it maybe the negligence of our packaging staff.
How about we re-send you the item to show our regret? What’s your idea?
By the way, as usual the item will take around 15-25 working days to reach your side. Honestly, beg your forgiveness.
Thanks for your patience and understanding again.
We will send out the item after get your kind reply.
Nice day,
Helena
9. 部分未收到/发错货, 建议退款,（无货）11.18邹
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
As your question, after we check, I guess it maybe the negligence of our packaging staff.
We would like to send you to the item, but the item is not available
How about we refund you the item to show our regret? What’s your idea? We will respect your idea.
Honestly, beg your forgiveness. Thanks for your patience and understanding again.
Look forward to your reply!
Nice day,
Helena
10. 告知跟踪号（邮政）11.18邹
My Dear Valued Customer, ,
Thank you for your purchase, I’m so sorry you waiting so long.
This is your tracking number 跟踪号, check website is https://www.doczj.com/doc/0f18882144.html,/en/result/post.shtml. The package status is “状态”.
And it usual takes 15-25 days to arrive you from shipping to deliver.
So could you please give us another some days? Your patience and understanding is so appreciated.
And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you
Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.
Nice day
Helena
11. 告知跟踪号（比邮）
My Dear Valued Customer, ,
Thank you for your purchase, I’m so sorry you waiting so long.
This is your tracking number 跟踪号, check website is https://www.doczj.com/doc/0f18882144.html,/en/contact.. The package status is “状态”. By the way, we use the Belgian Post.
And it usual takes 15-25 days to arrive you from shipping to deliver.
So could you please give us another some days? Your patience and understanding is so appreciated.
And if the package still not arrives then, do remember to contact us again. We will surely give you a fast and satisfactory solution for you
Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.
Nice day
Helena
12. 客户询问跟踪号（没有跟踪号）
Dear Valued Customer, ,
Glad to hear from you. Thanks for your purchase.
Because the price is under ￡8.00/$8.00/€8.00, tracking numbers will be not update on the web, really sorry take inconvenient to you.
But please don’t worry, usually all our items can arrive safely in around 15-25 days because of international shipment. And of course sometimes it may be delayed a little due to many uncontrollable factors like customs, flights, etc.
So could you please give us another more days?
And if the package still not arrives then, do remember to contact us again.
Greetings from China here
Helena
13. 已签收，未到货（邮政）
Dear Valued Customer,
Thank you for your purchase, I’m so sorry you waiting so long.
We shipped the item by USPS, this is your tracking number跟踪号, check website is https://https://www.doczj.com/doc/0f18882144.html,/.You can view it.
https://www.doczj.com/doc/0f18882144.html,/en/result/post.shtml. The package status is “状态”.
According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself. Or the package in your postbox?
If you get the package or not, please feel free to contact us again.
Thanks for your patience again.
Any request, contact us freely. We will reply you within 24 hours.
Nice day,
Helena
14. 已签收，未收到/到达待取（挂号）
Dear Valued Customer, ,
Thank you for your purchase, I’m so sorry you waiting so long.
This is your tracking number 跟踪号, check website is https://www.doczj.com/doc/0f18882144.html,/en/result/post.shtml. You can view it.
The package status is “状态”.
According to the status, may be it arrived even delivered already, you can dial your local post office ask them send it to you or get it by yourself.
If you get the package or not, please feel free to contact us again.
Thanks for your patience again.
Any request, contact us freely. We will reply you within 24 hours.
Nice day,
Helena
（2）再次来信
1. 建议重发11.18邹
Hi,
Dear Valued Customer,
Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.
We are sorry to know that the package still not arrived. Just as we’ve promised, we’d like solve the problem for you now.
How about arranging a re-send for this order? Or you’d like a refund instead? If you agree with resend, could you please check your address for us? Thanks in advance. Your idea will always be respected.
We will send out the item after get your kind reply.
Best wishes,
Helena
2. 建议退款11.18邹
Hi,
Dear Valued Customer,
Thank you so much for your communication and patience shown in this transaction which we do appreciate so much.
We are sorry to know that the package still not arrives. Just as we’ve promised, we’d like to resolve the problem for you now.
How about we refund you the order? You can keep it as a gift when the package arrives later. How do you like this suggestion?
Look forward to your reply!
And we sincerely believe nothing can be a problem with communication.
Best regards,
Helena
3. A:告知将要发出11.18邹
Dear Valued Customer,
Thanks for your reply.
We will send it out for you within 24 hours. And it usually takes around 15-25 days for arrival. Sincerely hope the package can arrive ASAP ^_^
Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you. We will reply you within 24 hours.
Best regards,
Helena
B: 已重发有货的，退款无货的11.18邹
Dear Valued Customer,
Thanks for your kind reply.
The refund of unavailable item has been issued, please check your account.
We will send remaining item out for you within 24 hours. And it usually takes around 10-15 days for arrival. Sincerely hope the package can arrive ASAP ^_^
Any question or problem, do feel free to contact us. It’s our biggest p leasure to serve you. We will reply you within 24 hours.
Best regards,
Helena
4. 已重发，请求等待11.18邹
Hi,
Dear Valued Customer,
We are sorry about that you have not received your first package.
Your replacement has been resent on 发货时间. And it usually takes around 15-25 days for arrival. And if you like, could you please give us other days? Sincerely hope the package can
arrive ASAP ^_^
Please give us a chance, and if the package still not arrives then, do remember to contact us again. We will give you a full refund. We don’t want to let you disappointed. Let customer satisfaction is our aim.
Any question or problem, do feel free to contact us. It’s our biggest pleasure to serve you.
Best regards,
Helena
5. 告知已退款11.18邹
Hi,
Dear Valued Customer,
Thanks for your kind reply.
The refund has been issued for you, please check it.
Thank you again for your patience and consideration shown in this transaction.
If the package happens to arrive you, please just keep it as a gift.
Any question or problem, do not hesitate to contact us. We will reply you within 24 hours.
Nice day,
Helena
6. 退款没收到，让客户询问Amazon
Hi,
Dear Valued Customer,
Sorry to hear that you haven't received your refund.
But we indeed did a refund to you. Please see the attachment.
We have attach the picture to show refund status.
The refund only retreat to your account which you paid for this order.
If possible, maybe you could ask Amazon for a bright answer.
The refund should be returned to your account automatically.
Any question or problem, do not hesitate to contact us.
It’s our biggest pleasure to serve you.
Nice day.
Helena
感谢买家答应等待11.18邹
Dear Valued Customer,
Thanks for your kind patience and big understanding, hope it will arrive you soon.
Any question or problem, do feel free to contact us. We will reply you within 24 hours.
Best regards,
Helena
感谢买家的理解
Dear Valued Customer,
Thanks for your big understanding. You are a very nice customer.
Any question or problem, do feel free to contact us. We will reply you within 24 hours.
Best regards,
Helena
买家告知货收到，索要好评
Dear Valued Customer,
We are so happy to hear that you have received the item.
Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.
Do you like it? Your shopping experience is very important to us and our business. We would like to invite you to leave positive feedback on our products and service.
Thank you for your kindly help, and we look forward to providing you with the best buying experience again on Amazon!
Best wishes,
Helena
买家告知货收到
Dear Valued Customer,
We are so happy to hear that you have received the item.
Thank you again for your big patience and understanding shown in this transaction. We do appreciate it so much.
Best regards,
Helena
索要好评
Dear Valued Customer,
It’s our biggest pleasure to serve you, my dear buyer.
Satisfying every customer is our principle.
Hope you can give us a positive feedback for our service.
Greetings from China here
Best wishes,
Helena
二、物品破损
（1）首次来信
1. 请求拍照-破损11.18邹
Hi,
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
We are so sorry to know that the item was damaged. Could you please take a photo of the damaged item? No hard feelings, it’s just our routin e work and will also help us find out the exact reason for the damage in order to avoid the same problem again.
Thank you so much for your help and understanding.
And we sincerely believe nothing can be a problem with communication.
Look forward to your reply!
Best wishes,
Helena
2. 建议重发-破损11.18邹
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
Sorry about that the item was damaged.
But please don’t worry; we’d like to fix the problem for you.
How about re-send you a perfect one to replace the damaged one? As to the damaged one, no need to send back. Certainly, we will pay for the postage.
It will be sent out after get your kind reply.
Look forward to your reply!
Best wishes,
Helena
3. 建议退款-破损11.18邹
Dear Valued Customer,
Thank you so much for your communication and letting us know the problem. We do appreciate it so much.
Sorry about that the item was damaged.
But please don’t worry; we’d like to fix the problem for you.
How about refund you the damaged item? And you don’t need to return the damaged item to us. Or what’s your idea?
Look forward to your reply!
Best regards,
Helena
4. 钻掉了或是什么掉了退部分款
Hi,
Dear Valued Customer,
Sorry to hear that.
But don’t worry. We would like to resolve the problem for you now.
How about we refund you 金额to show our regret?
What’s your idea? We will respect your idea always.
We are sorry for having you through this inconvenience.
Looking forward to your reply!
Best wishes,
Helena
（2）再来信
1. photo收到，建议重发
Dear Valued Customer,
We got the photo. Thank you so much for your effort in this matter.
Just as we promised, we’d like to fix the problem for you now.
How about re-sending you a new one to replace the damaged one? As to the damaged one, no need to send back. W e really don’t want to trouble you on the returning.
And we will also package the item much better to avoid the same problem again.
How do you like this suggestion?
Look forward to your reply!
Best wishes,
Helena
2. photo收到，建议退款
Hi,
Dear Valued Customer,
We have received the photo you taken. Thank you so much for your effort in this matter.
Just as we promised, we’d like to fix the problem for you now.
How about we do a refund for this matter? And you don’t need to return the item at your expense. How do you like this suggestion?
Or what’s your idea? Your idea will be respected always.
Look forward to your reply!
Best wishes,
Helena
3. photo未收到，询问
Hi,
Dear Valued Customer,
Thank you so much for your help. But we still have not received the photo that you sent to us. Could you please try again?
Thank you again for your help and consideration.
Look forward to your reply!
Nice day.
Helena
4. 告知24小时内重发
Hi,
Dear Valued Customer,
Thanks for your kind letter.
We will re-send the item for you in 24 hours. And we will also package it more carefully in order to avoid the same problem again.
And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP. Thank you again for your understanding and communication shown in this transaction.
Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.
Best regards
Helena
5. 告知已退款
Hi,
Dear Valued Customer,
Thanks for your kind reply.
The refund has been issued just as we agreed. Please check it.
Thank you again for your understanding and communication shown in this transaction.
Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.
Best regards,
Helena
三、描述不符
（1）首次来信
1. 请求拍照-发错货时11.18邹
Hi,
Dear Valued Customer,
We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.
Did we send the wrong item to you? In order to find the best solution for this matter, could we trouble you to take a photo of the item you received?
And we will surely give you a most satisfactory solution for you.
Look forward to your reply!
Best wishes,
Helena
2. 建议重发-发错货时11.18邹
Hi,
Dear Valued Customer,
We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.
How about re-sending you the right one for you? As to the original one, no need to send back. We really don’t want to trouble you.
How do you like this suggestion?
Look forward to your reply!
Have a nice day
Helena
3. 建议退款(部分退款，或全部)
Hi,
Dear Valued Customer,
We are really sorry to hear that. And thank you so much for your communication for letting us know this problem.
How about we refund you 退款金额for this matter? And you don’t need to return the item. How do you like this suggestion?
Or what’s your idea? Your idea will be respected always.
Look forward to your reply!
And we sincerely believe nothing can be a problem with communication.
Best wishes,
Helena
（2）再来信
1. 告知会重发
Hi,
Dear Valued Customer,
We will re-send the item for you in 24 hours.
Thank you again for your understanding and communication shown in this transaction.
And it usually takes around 15-25 days for arrival. Hope the package can arrive ASAP.
Any question or problem, do not hesit ate to contact us. It’s our biggest pleasure to serve you.
Have a nice day
Helena
2. 告知已退款
Hi,
Dear Valued Customer,
We have issued the refund just as we agreed, please check it.
Thank you again for your communication and kindness in this matter.
Any question or problem, do not hesitate to contact us. It’s our biggest pleasure to serve you.
Best wishes,
Helena
四、订单问题
（1）取消交易
1.取消交易-付款前
Dear Valued Customer,
Because the payment is pending, so we could not operate it for you. You can contact the Amazon.
Any question or problem, do feel free to contact us. Thank you.
竭诚为您提供优质文档/双击可除亚马逊产品大小回复模板 篇一：亚马逊各类邮件回复 产品被跟卖，发给卖家的警告信模板 hello wenoticedthatyouhovelistedtheseparticularitemwithas inwhicharedifferentfromourproducts.youareagainstama zonspllicysowekindlyrequestthatyoufollowourinstruct ion:https://www.doczj.com/doc/0f18882144.html,w ithin24hours,anddonotlistitemsonxxproductpagesinthe future.thisisthelastwarning. ifyoudontcomplywiththesedemands,wellhavenochoicebut https://www.doczj.com/doc/0f18882144.html,sellerperform ancedepartment,whichwillseriouslimpactyouamazonperf ormance. xxx 买家下单未付款,发给买家催款邮件
dearx, weappreciatedyourpurchasefromus.however,wenoticedyo uthathaven’ tmadethepaymentyet.thisisafriendlyremindertoyoutoco mpletethepaymenttransactionassoonaspossible.instant paymentsareveryimportant;theearlieryoupay,thesooner youwillgettheitem. ifyouhaveanyproblemsmakingthepayment,orifyoudon’twanttogothroughwiththeorder,pleaseletusknow.wecanh elpyoutoresolvethepaymentproblemsorcanceltheorder.t hanksagain!lookingforwardtohearingfromyousoon. bestRegards, (yourname) 发货后超过5天还未更新物流信息，让买家再等待 dear***, asweallknow,it’sthebusiestpartoftheshoppingseasonandthelogisticsco mpaniesarerunningatmaximumcapacity. yourdeliveryinformationhasnotbeenupdatedyet,butdon’tworry-wewillletyouknowassoonasanupdateisavailable.
英语版各类售后邮件模板 场景一、因节假日导致的物流延误，买家来信询问 Dear {$BuyerName}, Thank you for purchasing and prompt payment. However, we’ll have the {节日名称} from{时间区间}. During that time, all the shipping service will not be available, which may cause a delay of the shipment for seveal days. Thanks for your understanding and your patience is much appreciated. Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services 场景二、因自然灾害导致的物流延误，买家来信询问 Dear {$BuyerName}, We’re sorry to inform of you that your item may be delayed for the {自然灾害}. Due to this {自然灾害}, airline/ocean shipping to {目的地} has been cancelled, which directly made your parcel was delayed. Your understanding and patience is much appreciated. We will keep tracking the shipping status, and try our best to resolve the problems that caused by this unexpected issue.Please let us know if you have any questions or concerns.Keep in touch. Thanks. Sincerely yours, {$ShopName} After-sales Customer Services
竭诚为您提供优质文档/双击可除亚马逊客服邮件模板 篇一：亚马逊回信邮件模板 亚马逊客户购买多种产品发邮件确认产品订单邮件模板dear---thankyousomuchforyourgreatsupportonus. wehavereceivedyourorderof"把订单复制进去 ".wewillworkonyourorderasap,wejustwanttoconfirmthea mountofthecompass,didyouorder10pcsifnothingiswrong, wewillshipthemasap. bestregards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 dear---thankyousomuchforyourgreatsupportonus.sosorr yfortheinconveniencethattheswimmingsuitdidnotfityou .willitbepossibletogiveothersasagiftorhowaboutwemak eyouapartialrefundasawaytomakeupforthisjustsuggesti on,ifyouinsistonreturningitback,wewillgotothefurthe rstep.waitingforyourreply. bestregards
亚马逊卖家发错地址邮件模板 dear---thankyousomuchforyourgreatsupportonus.whatab igmistakewemade!sorry,butwillyoustillwanttheitemsif yes,wewillresendyouimmediately,ifnot,wewillmakeyout hefullrefund.waitingforyourreplyandhopeyourkindunde rstanding. bestregards 亚马逊卖家发货到达时间邮件模板 https://www.doczj.com/doc/0f18882144.html,ual lyittakesabout7-12daysfortheitemtoreachyou.anyquest ion,feelfreetocontactusandwewillreachyouatthesoones t. bestregards 亚马逊卖家发货发货后要求买家写反馈的邮件模板dear----thankyouverymuchforyourorder!wehaveshippedt hegoodsanditwillarriveatyoursidesoon.hopeyoulikeit! andwearelookingforwardtoyourfeedback.haveaniceday! bestregards 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮件模板 dear--thankyousomuchforyourgreatsupportandsorryfork eepingyouwaiting.wecheckedthetrackinginformationfou
亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear---- Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear---- Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
亚马逊邮件必须在24小时内回复，否则会有可能被投诉，最终导致封号。每天需要登陆店铺页面，看是否有邮件需要回复，各个账号之间为了防止关联，每个电脑只能登陆对应的账号，不能在同一台电脑上同时登陆两个账号，这样会被亚马逊检测到违反相关的规定 售前邮件注意事项： 1.客户询问产品的价格，产品的相关信息，以及我们的最近的优惠活动，我们需要根据店 铺产品的信息回答。 For example, Customer: I want to know size of the shoes and do you have any promotion activities for the shoes? Please reply to my email. Customer service: Thank you for your email and I would like to answer your question. After check our item image, we have the size 34, size 35, size 36 and till to size 38. You could read the detail of the item information on our store and choose the suitable size as you wish. Recently, we have promotion activities such as 5% discounts if you are the new customer. Once you decide to buy it, please place the order. Thank you for your supporting. 2.产品的上传，整理产品的关键字，以及如何做好站内营销，产品的编辑，以及图片的大 小的处理。 售中工作 首先需要核对订单，看看客户下单的产品是否与我们仓库需要发货的产品一致，防止颜色，数量，型号发错货，其次需要看那些产品最近热销，需要加大投放广告的力度，那些产品需要下架，调整相应产品的价格。管理库存，处理关于投诉A-Z, 以及差评。 售后邮件回复 1.处理售中邮件的模板，我们需要注意的及时解决客户的问题，给予恰当的回复，避免客 户生气给我们投诉，变成A-Z, 以下是遇到各种情况的应对情况。 处理return request 客户想要退货，首先需要确认是否是产品问题，需要客户拍照，如果是产品本身的问题，可以询问客户能否赔付少量金额作为补偿，如果客户不同意，可以增加赔付金额，如果客户还是不同意，那就问客户选择退货重新发产品还是直接退货退款，这个过程中我们需要了解这个产品退货的运费多少，我们是否值得让他退货，退货之后，我们需要首先让客户把退货的快递单号给我们，等到产品退到仓库之后，我们可以根据客户的需要，给予他们退款或者重新发货。 具体模板如下： 让买家拍照片： Dear customer, I have received your email and you said the product has some problem. Sorry to hear about this thing. Could you please take the picture about it and we will contact our warehouse employee about your situation, and then give you a feedback soon. Thank you for your cooperation. 由于产品的质量问题，给买家部门补偿 Dear customer, I apologize for the quality problem of the product due to shipping carrier’s carefulness during the
李逍遥 亚马逊邀评邮件模板 个人资料 自我评价 职业技能 奖项荣誉 项目经验 教育背景 兴趣爱好 R E S U E M 我为人友善、真诚、做事细致、专注，有很强的 责任心，学习能力与适应能力强，喜欢与他人交 谈，热爱生活性格标签是认真，有着沉静内敛， 善于思考和研究的特质，文字功底扎实，文字编 辑、把关、策划能力强。 出生年月：1990/12/8 手机：1381234567 邮箱：123456@https://www.doczj.com/doc/0f18882144.html, 地址：北京 微信：xxxxxx 期望薪资：8K JQUERY HTML/CSS PHOTOSHOP JAVASCRIPT TOMCAT MYSQL 1.大学一直担任班长，荣获“优秀班干”。 2.在校园创业者协会担任“宣传部长” 。 3.2011荣获第四届全国大学生广告艺术设计 大赛江西赛区平三等奖。4.校园文化节微博评选大赛中获 “十大美友”奖。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 项目名称：贷项目（P2P 线上平台） 软件环境：jdk+tomcat+spring+hibernate+struts2 项目描述：本系统采用SSH 架构，Mysql 数据库。 项目职责：在项目以及完成的基础之上，主要负责爱存爱贷项目功能的维护以及项目页面的重新设计和编写。 2015.03-2015.06 上海某互联网科技公司 网络部 2015.03-2015.06 上海某互联网科技公司 网络部 jdk+tomcat+spring+hibernate+struts2本系统采用SSH 架构，Mysql 数据库。 主要负责贷项目功能的维护以及项目页面的重新设计和编写。 策划杂志内容，召开编辑会议，分配工作任务，撰写刊首文按照时间周期催稿，审稿， 修改稿件，将完稿交与研究会秘书长审阅与印刷厂商谈印刷事宜，检查样本，督促印刷厂按时按量完成印刷, 督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷督促印刷厂按时按量完成印刷 本简历模板适用于 亚马逊邀评邮件模板 本模板90%文字图片均可修改，推荐使用！
1.亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 2. 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated. Best regards 3.先填单,漏发货后，向客人解释的邮件模板 Dear ___, Thank you so much for your great support and sorry for keeping you waiting. We checked the tracking information found there is no update information as you said. We will contact the post office to find out the problem. We wonder would you still want the item, if yes, inform us the size and we will resend you asap. If not, we will make you the full refund. Waiting for your reply. Any inconvenience hope your kind understanding. Best regards 4. 产品发货后，客户提出要换货的回信邮件模板 Dear ___, Thanks for contact with us. Sorry to tell you that the item have been dispatched, and we can't change it for you now . We knew you receive it and it is not suitable for you. To express our apologize, we provide few suggestion following by: 1.We will arrange a suitable replacement for you for free 2.We can refund full price for you. Which one do you prefer?
竭诚为您提供优质文档/双击可除亚马逊客服回复模板 篇一：亚马逊各类邮件回复模板二 亚马逊各类邮件回复模板二 亚马逊漏发货没有发货缺点击发货后客人需要运单的邮 件模板 dear— thankyousomuchforyourgreatsupportandsorryforkeeping youwaiting. wecheckedthetrackinginformationfoundthereisnoupdate informationasyousaid. wewillcontactthepostofficetofindouttheproblem. wewonderwouldyoustillwanttheitem,ifyes,informusthes izeandwewillresendyouasap,ifnot,wewillmakeyoutheref und.
waitingforyourreply. anyinconveniencehopeyourkindunderstanding. bestregards 亚马逊的商品被跟卖，发警告信的邮件模板 hello, wehavenoticedthatyouarenotauthorizedtosellthiscardk nifeandyouhavelistedthisparticularitem(asin:b00gicp zt0)whichissoldexclusivelybythebrandauthorizedselle rs.pleaserefertoourattachment.pleasesendtheconfirma tiontousafteryouremovetheproductasissuedfromyourlis ting. ifyoudonotcomplywiththesedemands,wewillhavenonotice https://www.doczj.com/doc/0f18882144.html,sellerperformancedepartment ,whichwillseriouslyimpactyouramazonsellingprivilege s. pleasehandleandreplyusassoonaspossible,otherwisewew illcomplaintsandamazon. 客户询问货物的trackingnumber或者有没有发货，给客户的回信邮件模板
亚马逊订单回信邮件模板大全 亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear Thank you so much for your great support on us. We have received your order of “把订单复制进去”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards
亚马逊卖家发错地址邮件模板 Dear Thank you so much for your great support on us. What a big mistake we made! Sorry, but will you still want the items? If yes, we will resend you immediately, if not, we will make you the full refund. Waiting for your reply and hope your kind understanding. Best regards 亚马逊卖家发货到达时间邮件模板 Dear Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 亚马逊卖家发货发货后要求买家写反馈的邮件模板 Dear Thank you very much for your order! We have shipped the goods and it will arrive at your side soon. Hope you like it! And we are looking forward to your feedback. Have a nice day! Best regards
1、亚马逊客户购买多种产品发邮件确认产品订单邮件模板 Dear --- Thank you so much for your great support on us. We have received your order of "把订单复制进去". We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best regards 2、亚马逊客户因购买的商品大小不合适导致退货的邮件模板 Dear --- Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best regards 3、亚马逊卖家发错地址邮件模板 Dear --- Thank you so much for your great support on us.
客户订购多种产品，卖家发邮件确认产品订单 Dear buyer， Thank you so much for your great support on us. We have received your order of “XXXXXX”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 客户因订购的商品大小不合适导致退货 Dear buyer， Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！很抱歉，因为这件泳衣不适合您，给您带来不便。这件泳衣可以送给别人作为礼物吗？或者我们这边退部分货款作为补偿？
亚马逊常用模板 亚马逊卖家发货到达时间邮件模板 Dear ___, Thank you so much for your great support on us. Usually it takes about 7-12 days for the item to reach you. Any question, feel free to contact us and we will reach you at the soonest. Best regards 回复买家询问物流情况的邮件模板 Dear ___, Thanks for your message. Hope you are great. Sorry for disturbing you, we tracked your shipping. The package is now on the way to your place(it is now reaching your local post office). International shipping information may not update so prompt, usually it takes around 7-15 days for shipping. Could you please keep your patience and wait for a few more days? We will keep tracking for you, any news we will inform you asap. Your understanding will be highly appreciated.
很多同学遇到卖仿品假货，给亚马逊关店的，今天我们有个模板分享给大家，这样写的成功案列目前已经产生，当然，还是少数。。。 友善提示：请勿直接摘抄，直接模仿，只是提供模板和申请思路。不承担任何意外情况。 亲爱的卖家支持 今天我收到亚马逊的通知，说因为出售假冒产品而取消了我的销售权，我立即查询了亚马逊说的几个产品。 首先作为一名刚在亚马逊上销售没多久的卖家，我们缺乏对亚马逊规则的认知，没有认真去了解亚马逊的规则和违禁品。其次，在亚马逊提出的几个产品里，我并不知道这个是一个品牌产品，对于这一点我感到很抱歉，我已经删除了亚马逊提出的几个产品，并永久不会再次销售。 通过对我的店铺指标以及客户反馈，我认为亚马逊应该能够认识到我们是一家服务良好，产品质量也很好的卖家。我们没有收到客户的投诉以及差评。我希望亚马逊能够考虑到这一点。 如果恢复我的销售权，我后期销售计划如下： 1：首先我会很认真去阅读和了解亚马逊的详细销售规则以及销售产品范围。2：我会认真检查核实库存以及我销售的产品是否存在不符合亚马逊要求的产品，一旦发现将立即删除，并永久不会再次出售。 3：我会检查我所有卖出的产品，如果客户反映任何不满意或者产品问题，我将在12小时内为他们解决问题。
4：对于后期出售的新产品，如果有不确定的信息，我会立即咨询亚马逊，不会盲目任意的去销售。 以上是我对这次亚马逊取消我销售权作出的应答。我希望亚马逊能够再次提供给我们一个改过的机会。我们将以最大的努力和最认真的态度去从事以后再亚马逊上的销售工作 期待你的回复 最真挚的问候 杰森 Dear Amazon seller support, Thank you for your concern of our account. We received a notification today that our selling privilege has been removed cause we sold counterfeit products. We immediately check the listings.Firstly we are very sorry about our ignorance,we are new to Amazon selling,we are lacking of the rules and policies when sell on your platform.Secondly, as the items of Amazon seller performance stated,we did not know this product is with its own brand,to this point we acknowledge it is our fault.We had removed the listings and promise we won't sell it again on Amazon if we do not get the warrant. Would you please consider the account seller rating and customers feedback to us?We provided customer both good products and customer service.We never got a claim or negative feedback.Hope Amazon can look through to it. If you can give us a chance,we will do as follows: 1.Absolutely,we will see through all the policies and rules about selling on your platform. 2.We will check the listings in our account to see if there has some which do not meet your requirements,if it does,we will fix it immediately. 3.We will check all the products we've been sold,any complaints or product issues we will solve them in proper way within12h in favor of the customer's right. 4.If any selling questions,we will consult Amazon for help. Sincerely,we write this.We will try our best to provide our sales on Amazon. We believe Amazon will give this issue a serious consideration,and to us,there is a hope,a new chance for us! Look forward to receive your reply. Best regards 店铺名
1、客户订购多种产品，卖家发邮件确认产品订单 Dear buyer， Thank you so much for your great support on us. We have received your order of “XXXXXX”. We will work on your order asap, we just want to confirm the amount of the compass, did you order 10 pcs? If nothing is wrong, we will ship them asap. Best Regards Seller’s name 译文：亲爱的顾客，非常感谢您对我们的大力支持！我们已经收到您的订单“XXXXXX”。我们会尽快跟进您的订单，现在我们先帮您确认指南针的数量，您是否订购10个指南针？ 如果没什么问题，我们会尽快发货。 2、客户因订购的商品大小不合适导致退货 Dear buyer， Thank you so much for your great support on us. So sorry for the inconvenience that the swimming suit did not fit you. Will it be possible to give others as a gift? Or how about we make you a partial refund as a way to make up for this? Just suggestion, if you insist on returning it back, we will go to the further step. Waiting for your reply. Best Regards Seller’s name
様 ご注文いただきありがとうございます。 誠に申し訳ございませんが、中国から出発しますので、 ちょっと時間がかかります、もうちょっとお待ちいただけないでしょうか。 よろしくご了承下さいますようお願い申し上げます。 様 ご注文をありがとうございます。 Amazonからの「キャンセルリクエスト」がまだ届かないので、 誠に申し訳ございませんが、お客様はまだ「キャンセルリクエスト」を申請されないでしょうか。 お手数ですが、お客様の方もキャンセルをお願いいたします。 よろしくご了承下さいますようお願い申し上げます。 様 ご注文いただきありがとうございます。 かしこまりました、、Amazonからのキャンセルリクエストが届いたすぐ、 キャンセル致します、ご苦労様でした。 今後、また機会がございましたら、何卒、よろしくお願い申し上げます。 様 ご注文いただきありがとうございます。 誠に一方的勝手なお願いではございますが、 実物の写真を当店に拝見させてもいいでしょうか、 ご容認くださいますようお願い申し上げます? 宜しくお願いいたします? 様
まずは、深くお詫び申し上げます。 ご迷惑をおかけいたしました、誠に申し訳ございません。 お客様に返金いたします、当商品はお礼としてお客様に差し上げます。 よろしくご了承下さいますようお願い申し上げます。 様 ご注文いただきありがとうございます。 当店の返金手続きは完了いたしました、後はAmazonと銀行の処理をお待ちだけです。2-3日かかるかもしれません、もしまだ届かない場合は、当店或いはAmazonにもう一度う連絡ください。 今後、また機会がございましたら、何卒、よろしくお願い申し上げます。 様 まずは、深くお詫び申し上げます。 ご迷惑をおかけいたしました、誠に申し訳ございません。 お客様に返金いたしてもよろしいでしょうか、 そして当商品が届く場合、当商品はお礼としてお客様に差し上げます。 今後はこのようなことでご迷惑をかけぬよう、十分に注意をいたす所存でございます。 折り返しのご返答をお待ちしております。 様 ご注文いただきありがとうございます。 お客様に価格をディスカウントいたします。 三割引でいかがでしょうか。 285円を返金いたします、ご意見はいかがでしょうか。 折り返しのご返答をお待ちしております。 様