2014年大连日航饭店英语一二级考试试题
(考试时间08:30-10:00)
姓名（中文）：
部门：
员工号：
一．选出最符合的答案填入括号内（5道题，每题2分；总计10分）
1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D)
A. Where are you calling from?
B. Of course, madam.
C. Sorry, there is no room available, madam.
D. What’s your room number, madam?
2. A: Good morning. Can I help you?
B: Yes. I want to stay here one more night.
Q: What do we know about the man? ( A)
A. He wants to extend his stay.
B. He is checking in.
C. He is checking out.
D. He is getting some information.
3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D )
A. The lady wants a room but there isn’t one available.
B. Weekends are bad days to book a room.
C. The man wants to spend his long holiday in this hotel.
D. The man was not successful in making a room reservation.
4. W: I’d like to thank you for my enjoyable stay in this hotel.
M: It’s been our pleasure to have you with us, Mrs. Smith.
Q: What can we conclude from this conversation? ( C )
A. Mrs. Smith had a pleasant stay with the man.
B. Mrs. Smith has stayed in this hotel for a long time.
C. Mrs. Smith has had a good time in this hotel.
D. The man is glad to see Mrs. Smith go.
5. __C__in our check-in procedures since the new manager took over.
A. There are changes
B. Changes have been there
C. There have been changes
D. We have changes
二. 请将A & B 框内相对应的内容连线。（每词1分，总计5分）
1.5
1. One of many telephone lines in a hotel which all have different numbers.（Extension）
2. a collection of information kept at the front desk for front desk agent to use in responding to guest requests. （Info-directory）
3. Something that is done to make sure that earlier actions have been successful or effective. （Follow-up ）
4. An official recorded or written record of something. （Log book ）
5. A short official note to another person in the same company or organization. ( Memo )
6. A room from which a guest is expected to check out on a given day who has not yet done so. ( due out )
7. The description of the room about its occupancy and its condition. ( room status)
8. Performing necessary housework, such as cleaning, changing beds, laundry and so on. ( housekeeping )
9. A service or item offered to guests or placed in guest rooms for convenience and comfort and at no extra cost. (amenity )
10. A department that provides food and beverage service for special events. ( catering )
11. A dish other than soup served before the main course to stimulate the appetite. ( appetizer )
12. The specific amount of each food served to the customer. ( portion )
13. A list of food and beverage items. ( menu )
14. An outlet where fast-food service is available. ( snack bar)
15. To give a job, equipment etc .to someone for a particular purpose. ( assign )
16. The difference between the cost of producing something and price you sell it at.
(profit margin )
17. A statement of all transactions affecting the balance of a single account. ( folio)
18. Money that a business receives over a period of time. Especially from selling goods or services.
( revenue )
19. Making more reservations than there are rooms or space in a hotel. ( over booking )
20. To tell a customer the price you will charge him for a service or product. ( quote )
21. Registration, or the time when guests are greeted and the records for guests’ services and
charges are set up. ( Check-in )
22. A statement that something is wrong. A grievance. ( complaint )
23. Articles traditionally made of linen but today more often made of cotton--sheets, Pillowcases, towels, and so forth ( linens )
24. The percentage or rooms or beds occupied in a hotel during a given period. (occupancy rate )
25. Record of what the customer must pay. ( bill )
26. A hotel employee who carries baggage and does other errands for the guests. ( bellman )
27. Taking care of infants or children on a temporary basis while their parents are away or busy.
( baby-sitting )
28. Shelter, food, drink and other services for travelers. (accommodation )
29. A kind of hotel providing parking facilities for cars. ( motel )
30. A level on a scale that shows how good a hotel is. ( rating )
四．阅读短文回答相应的问题。（共20小题，每题2分，总计40分）
The General Manager
As in any business，there must be one person responsible for the overall operation. That person is the general manager, sometimes, particularly in the larger hotels, called the managing director.
In the past，possibly into the l930s, the hotel manager was primarily a genial host, personally greeting the guests and seeing to it that they were properly cared for. But as the banks (through bankruptcies and foreclosures), corporations, conglomerates, and other business organizations began acquiring hotels, this image began to disappear. The first concern of executives and stockholders of these companies was that the property shows a profit. As a result，a new type of innkeeper emerged, and today the successful general manager is a highly trained person, capable of directing a complex business enterprise.
Running a hotel is a full-time, 24-hours-a-day, seven-days-a-week operation. The hotel is never closed-there can be no time off, no holidays. Someone representing management, and some members of the operating staff, must be on duty every hour and every day of the year. No broad policy could possibly cope with the many diverse situations that occur daily in any given hotel.
The general manager is the person responsible for defining and interpreting the policies established by top management. In addition, the successful manager must
implement and improve them and, on occasion，may be forced to completely disregard them. To perform these duties properly requires a working knowledge of all phases of hotel operation．No one can properly give or explain an order without some idea of what is involved. The quickest and easiest way for an executive to lose the respect of the employees is to give instructions without understanding their implications or the amount of time necessary to carry them out. In fact, we believe it is impossible to properly and intelligently supervise anyone without having at least a general idea of that person’s duties and responsibilities.
1．What’s a hotel manager’s responsibility? （A）
A．Overall operation B．Administrative affairs
C．Several main departments D．Greeting the guests
2． A general manager should（C）.
A．Define the policies
B．Interpret the policies implement the policies
C．Be capable of directing a complex business enterprise
D．Implement the policies
3．There are always persons in charge working in the hotel round the clock because （D）.
A．Staffs are working in the hotel
B．They want to greet the guests
C．They want to know the general ideas of the staffs
D．There are always things that happen unexpectedly
4． A successful manager is the person who can implement and improve （B）.
A．hotel facilities B．Policies established by top management
C．surrounding environment D．Relations between hotel and guests
5．In the context of the passage, a full-time means （D）.
A．12-hours-a-day B．24-hours-a-day
C．seven-days-a-week D．24-hours-a-day & seven-days-a-week
Restaurant services
There are mainly five kinds of restaurant services. They are gueridon service, silver service, plate service, buffet (self-catering) service and takeaway service. The first three kinds of services are sit-down services and a buffet service can be both a sit-down
one and a stand-up one.
Take away service is usually associated with snack bars and fast food outlets. In gueridon service, the waiter must always be well-trained and skilled for he has to perform such things as filleting，carving and cooking special dishes in front of the guest．In silver service，the food is prepared in the kitchen and brought to the guest’s table on a silver tray. In plate service, the waiter takes the plated meal from the service hotplate and then put the plate on the guest’s table. All that he has to do is to make sure that the correct lid is laid and the necessary accompaniments are available on the table. In buffet service，a guest picks his or her own tray and cutlery from one end of the service table and chooses whatever dish he or she 1ikes.
Two forms of meals are distinguished：a la carte and table d’hote. An a la carte meal is ordered course by course from a menu where each item has a separate price while a table d’hote meal has a fixed price for a complete meal or several courses.
1. Which of the following can be a stand-up service? （D）
A．Gueridon service B．Silver service
C．Plate service D．Buffet service
2. Why is a take-away service usually associated with snack bars? （A）
A．The food in snack bar is easy to takeaway B．People go there by cars
C．Snack bars can be found anywhere D．Snack bars offer self-catering service
3.What meal is it when you can order your dishes separately? （B）
A．Buffet B．a 1a carte
C．Table d’hote D．Plate service
4.In the context of the passage, available means （D）.
A．necessary B．Can be got
C．helpful D．Served
5.In the context of the passage，distinguished means （D）.
A．well-known B．Made out
C．separated D．Different
Hotel Operation
In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with these people has a lot to do with the smooth functioning of the hotel. Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how
of every employee in the hotel are matters of importance in a business where courtesy are one of the major services. The references given by job applicants are carefully checked and during the job interview, the applicant’s initial behavior is observed.
A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.
1. According to this passage, the hotel manager. ( B )
A. Usually works in his office
B. should have good relations with department heads
C. should check every department every day
D. deals with unusual problems every day
2. The overall responsibility of the hotel manager is. ( A )
A. to ensure the smooth operation of the hotel
B. to ensure a good working atmosphere
C. to solve unusual problems
D. to check different aspects of the hotel’s operation
3. What are the important aspects mentioned here in a staff-hiring program? ( D )
A. The personality of the staff.
B. The work experience of the staff.
C. The technical know-how.
D. All of the above.
4. Before a person is hired by the hotel. ( C )
A. he will receive training provided by that hotel
B. he is checked by the hotel
C. he should send in letters of reference
D. he should maintain good standards
5. When a person has been hired by the hotel. ( B )
A. he will definitely receive training
B. he should expect that his work is supervised
C. he should expect to go to an interview
D. he should keep a watchful eye
Training Job
As we know, it is very important that a hotel pays attention to the training of its staff, as there exist many weak parts in its various departments. Staff training must have a purpose, which is defined when a hotel considers its training needs, which are in turn based on job descriptions and job specifications.
A job description should give details of the performance that is required for a particular job, and job specification should give information about the behavior, knowledge and skills that are expected of an employee who works in it.
When all of this has been collected, it is possible to make a training specification. This specifies what the training department must teach for the successful performance of the job, and also the best methods to use in the training period.
There are many different training methods, and there are advantages and disadvantages of all of them. Successful training programs depend on an understanding of the difference between learning about skills and training in using them. It is frequently said that learning about skills takes place “off the job” in the classroom, but training in using these skills takes place “on the job”, by means of such activities as practice in the workshop.
It is always difficult to evaluate the costs and savings of a training program. The success of such a program depends not only on the methods used but also on the quality of the staff who do the training. A hotel can often check on savings in time and cost by examining the work performed by the staff who have completed a training program. The evaluation of management training is much more complex than that.
Now answer the questions:
1. To be successful in our training program, we must understand the difference between ________C___________.
A. a job description and a job specification
B. what is taught and how it is taught
C. learning about skills and training in using them
D. the saving in time and the saving in cost
2. The success of a training program depends on ______D________.
A. the places where the training takes place
B. the correct evaluation of the costs and savings of the program
C. the performance of the workers and technicians receiving training
D. the training methods and the quality of the training staff
3. What does a training specification specify? ____B_____
A. The performance required for a certain job.
B. The behavior, knowledge, and skills expected of an employee.
C. The training contents and methods used.
D. The costs and savings of the program.
4. According to the passage, which of the following is true? ____C_____
A. All staff members need training now and then.
B. Training in using skills and learning about skills usually happen at the same time.
C. It is easier to evaluate the training of staff than to evaluate management training.
D.A training specification is only based on the information collected from a job description.
5. Which of the following would be the best title of this passage? _____A______
A. Staff Training
B. Management Training
C. A Successful Training
D. Value of Staff Training
一、短语、句子。（20分） （一）英译中（10分） https://www.doczj.com/doc/058947985.html,undry service ______________ 2.Front Office Department________________ 3.I'm at your service. _____________________________ 4.House keeping. May I come in? __________________________ 5.We are looking forward to seeing you. _______________________________ （二）中译英（10分） 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗？ _______________________________ 二、单项选择题（40分。） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage. A. help B. helping C、helps D、to help 14.May I _________ the curtain? A. draw B. Turn on C、turn off D、make up 15.______ the way, how long will it take to clean the room? A. With B. On C、By D、For 16.Can you __________ the air conditioning? A. draw B. Turn on C、turn off D、make up 17.Do you want these shirts to be ________? A. starch B. starches C、starched D、starching 18.Let me help you _______ your luggage? A. by B. with C、on D、of 19.I hope you will _______ a morning call at 7:00. A. arrange B. arranges C、arranged D、making 20.I'll ask a porter to _________ your luggage. A. take care B. take care of C、take care off D、look 三、连线题（每题2分,共10分）
试卷代码： 南京城市职业学院2015-2016学年度第二学期 酒店管理专业酒店英语期末考试试题 班级：学号：姓名： 2016年6月 一、单选题（每题1分，共20分） 1、Good morning. _______ I help you? A、Would B、Must C、May D、Am 2、I would like to _________ a room, please. A．order B、book C、see D、look 3. It’s very kind __________ you to help me. A．of B、to C、by D、for 4. What’s the ________ for a double room? A. right B. rate C、money D、for 5. I would like to book a double room ________ bath. A. with B. of C、by D、for 6.Excuse me, sir. You need to ________ the form. A. fill in B. fill on C、fill of D、fill for 7.We are looking forward to __________ you. A. see B. saw C、seeing D、sees 8.I'm afraid we are fully booked _______ the 5th. A. with B. of C、by D、for 9.Do you want to pay _____ cash or _____ credit card. A. in in B. by by C、by in D、in by 10.The porter will show you _______ your room. A. with B. to C、by D、for 11.My flight will leave ______ 6 pm today. A. with B. on C、at D、for 12.The hotel is full and there is someone ________ your room. A. take B. To take C、takes D、taking 13.Let me _______ you with your luggage.
笔试部分 一. 判断下列单词划线部分的发音是否相同，用“√”，“×”，表示在括号内。 （）1. five thin （）2. use usually （）3. lake wait （）4. phone bottle （）5. me he （）6. lot note （）7. over old （）8. tree eat （）9. slow down （）10. horse work 三. 选择填空，将答案的标号填入括号内。 （）1. I’ve got a toothache. I’m going to see the _______. A. park B. doctor C. teacher D. hospital （）2. －May I ______ your bike? －Sure. A. ride B. riding C. read D. to ride （）3. －Whose ruler is it? －Maybe it’s ______. A. Peter B. Peters C. Mary’s D. Peters’ （）4. I want to see a film. I’m going to the _____. A. cinema B. school C. museum D. bank （）5. －_____ will you do this Sunday? －I’ll play football. A. What B. When C. Where D. How （）6. －What is she doing? －She _______. A. has a cold B. will dance C. is dancing D. usually goes swimming （）7. Mrs Arthur can _______ piano. A. played the B. played C. plays the D. play the （）8. －_____ does your father do? －He’s an engineer. A. Who B. What C. Which D. How old （）9. My father ______ a new car. He ______ it very much. A. have, like B. has, likes C. has, like D. have, likes （）10. What time will he _______ back tomorrow? A. be B. is C. am D. are 四. 从B栏中选出适合A栏的答语： A B （）1. What will your dad do next week? a. He is a doctor. （）2. What are you doing? b. It is green. （）3. What does he do? c. I surfed the internet. （）4. Did you have a good time? d. I am watching TV. （）5. When did you come home? f. We’re going to visit art museum.（）6. What colour is it? g. Yes, I enjoyed myself very much. （）7. What are you going to do tomorrow? h. OK. My name is Jones White. （）8. Could you leave your name? i. About eleven in the evening. （）9. What’s Mary doing now?j. She’s sleeping in bed, she’s ill.（）10. What did you do last night? k. He’ll go sailing. 五. 下列情景应说哪句话，将其标号填入括号内。 （）1. 当你想知道对方最喜欢什么时，问 A. What do you like best? B. Do you like English? C. I like English very much. （）2. 当你提醒Jack上学不要迟到时，说： A. Don’t read in bed, Jack! B. Don’t watch TV, Jack! C. Don’t be late for school, Jack! （）3. 当你想知道这周日的天气如何时，问： A. It’s Sunday today. B. What does Sunday like? C. What’s the weather like this Sunday? （）4. 当你想知道字典的价钱，问： A. Have you got a dictionary? B. How much is the dictionary?
沈阳大学 科技工程学院试卷评分标准（标准答案）2012—2013学年第 2 学期首页共 2 页课程名称： 酒店应用英语2-2 课程编码： 172507122 编号： A 适用专业（班级）10旅游管理1-3班（酒店方向） 考试方式：考试 □考试时间100分钟制定标准教师： 教研室主任： 院（部）审批： 评分标准（标准答案）—解题步骤或答题要点和分数分配 9. J. Never mind 10. B. I hope you have a good time at our hotel. (C) 1. I. What’s the 30 yuan RMB for? 2. G. We only had two. 3. D. I’ll go back to the cashier to have the account changed 4. A. Would you mind checking it again 5. C. How much is that in US dollars, please 6. E. I’ll calculate it for you 7. H. Do you honor credit cards 8. B. May I take a print of it 9. J. Would you please sign your name here on the print 10. F. Please keep it 第1页（共2页）第2页（共2页） III. Put the following sentences into English. (30points together, 3point for each ) 1.The general manager must have gone to the Housekeeping Department. 2.Sorry to have kept you waiting. 3.Let’s go to the bar together, shall we? 4.That’s the hotel which was completed last year. 5.We serve Continental breakfast and American breakfast. 6.I’d like a fruit salad. 7.I am awfully sorry to have spilled the wine on your clothes. 8.We are looking forward to having a talk with the manager of the firm. 9.Would you mind if I smoke? 10.Many American diners prefer Chinese food to Western food.
2014年英语考试 第二部分词汇与结构(40分) 6—25小题：阅读下面的句子和对话，从A、B、C三个选项中选出一个能填人空白处的最佳选项，并在答题纸上写出所选的字母符号。(每题2分，共40分) 6. John is only accountant in my son's company. A.a B. an C. the 7. There four children in the picture. A. is B. are C. have 8. We often have supper at home. A. us B. our C. ours 9. Chris worried about the presentation last week? A. Is B. Was C. Were 10. I sometimes go to the pub Friday. A. on B. in C. at 11. London is capital of Britain, and it is great city, too. A. the, a B. a, the C. a,a 12. Have you got cream, please? A. some B. any C./ 13. Lily and Lucy are a picture-book in their room. A. looking B. watching C. reading 14. I have two brothers. One is a driver, is a policeman. A. one B. other C. the other 15.- is the man near the bank? -- Oh, he is Tom. A. What B. Who C. How 16. Which is , the Yangtze River or the Yellow River?
期末考试《酒店英语》（A 卷）参考答案及评分标准 一、选择题（下列各题的备选答案中只有一个选项是正确的，请将正确答案填在10分） A. knowledge B. preservation C. development D.B and C 2.Resources are a fundamental _______ in the development of tourism. https://www.doczj.com/doc/058947985.html,parison https://www.doczj.com/doc/058947985.html,position https://www.doczj.com/doc/058947985.html,pliment https://www.doczj.com/doc/058947985.html,ponent 3. The Yangtze River is nearly 6300 kilometers in _______ . A. wide B. long C. width D. length 4.The most important factors for the travel agents to succeed are ______. A.good management and good service B.good offices https://www.doczj.com/doc/058947985.html,puter reservations systems D.fare quotations and ticketing skills 5. _______ the temperature, _______ water turns into steam. A. The high, the fast B. Higher, faster C. The more higher, the faster D. The higher, the faster 6.As China's economy shifts to a more market system, the domestic travel industry will face increasing _____ in a more highly competitive environment. A.changes B.charges C.challenges D.chances 7. Our company is _______ of other makers of spare parts for the airplane. A. in advance B. ahead C. abreact D. in front 8. People on vacation often go to_______ to rest or play or to meet other people. A. major cities B. airports C. resorts D. ground transportation 9. A hotel's_______comes from payments made for the use of its rooms and other facilities. A reservations B. file C. income D. responsibility 10. Local people usually see tourism as ______. A.an opportunity to make a profit B.an opportunity to create jobs C.a cultural and employment factor D.a wealth factor in the economy of their jurisdictions 二、判断题（下列说法正确的请用 “T ” 表示，错误的请用“F ” 表示，请将正确答 案填在答题框。每题1分，共10分） Shanghai: a City for Cuisine Exploration Shanghai offers a dazzling variety of food and provides and opportunity for cuisine exploration by learning to use chopsticks. Stylish dining is one area where Shanghai leaves Beijing in the dust. Eating out in Shanghai is about more than just the food: it is a social lubricant, a time when families get together and a major form of recreation for Shanghai ’s chic elite. While friends in the west go out for a beer, the Shanghainese will choose a meal punctuated with numerous shots of rice wine. Even if you are a regular customer at your local Chinese restaurant back in America you won ’t necessarily find yourself at home with Chinese cuisine in China. You ’ll find no fortune cookies or chop suey in Shanghai and only the occasional prawn cracker. Most top-end Chinese restaurants in Shanghai have some kind of English menu but even these don ’t include the more interesting dishes. Go with your Chinese friends and let them order. In general it is always better to eat Chinese food in a group as you ’ll get a better variety of dishes. Restaurants often have set meals for a table of 10, which is
2014年大连日航饭店英语一二级考试试题 (考试时间08:30-10:00) 姓名（中文）： 部门： 员工号： 一．选出最符合的答案填入括号内（5道题，每题2分；总计10分） 1. Q: Hello, I’m calling to confirm my room reservation. My name is Jane Smith.( D) A. Where are you calling from? B. Of course, madam. C. Sorry, there is no room available, madam. D. What’s your room number, madam? 2. A: Good morning. Can I help you? B: Yes. I want to stay here one more night. Q: What do we know about the man? ( A) A. He wants to extend his stay. B. He is checking in. C. He is checking out. D. He is getting some information. 3. Sorry sir. This weekend happens to be our long national holiday and we are all booked up. ( D ) A. The lady wants a room but there isn’t one available. B. Weekends are bad days to book a room. C. The man wants to spend his long holiday in this hotel. D. The man was not successful in making a room reservation. 4. W: I’d like to thank you for my enjoyable stay in this hotel. M: It’s been our pleasure to have you with us, Mrs. Smith. Q: What can we conclude from this conversation? ( C ) A. Mrs. Smith had a pleasant stay with the man. B. Mrs. Smith has stayed in this hotel for a long time. C. Mrs. Smith has had a good time in this hotel.
I. Fill in the blanks in the following sentences with the words given below. （答案填写单词前的大写字母编号。每空2分，共20分） 1. As a teacher he was highly respected for his industry, patience, and his ability to F knowledge. 2. Unless a firm can J its products and services to remain ahead of the competition, the margin of profitability will be significantly reduced, with an attendant loss of market share. 3. Depressed people can of course make G and unwise decisions, and I made one such decision when, during my second term at Berkeley, I decided to give up my London flat. 4. He wrote to them, wishing every one of them and their families a truly Happy Christmas and a very H /K New Year. (H和K两个选项一样。) 5. About three years ago, she started reading E about her grandfather because she wanted to learn the truth for herself. 6. For health reasons the president has decided to A his planned visit to Italy. 7. This book is the product of several years of B between two leading universities. 8. The new club strives to educate its members to I service to the community. 9. Though he didn’t have much to give, he was C with his money. 10. Father’s Day is a day on which the people of many countries express their D and appreciation for their fathers by giving them gifts or greeting cards. II. Fill in the blanks in the following sentences with the phrases or expressions given below. （答案填写词组前的大写字母编号。每空2分，共20分） 1. I don’t want to scare you unnecessarily, but you Q face facts. 2. As four days of talks M , the opposing sides were still unable to agree on a temporary ceasefire in the region. 3. The only thing on sale that N was a little French clock. 4. For better health you must S eating too much. 5. The UN Secretary General believes that if member countries would act O , the problem might be solved more easily. 6. The doctor asked her to try to keep drinking to a minimum while she is pregnant, K her own health and her baby’s. 第一页
命题人：审批人：试卷类别： A 卷 酒店英语课程试卷 至学年第学期专业：应用英语年级：班级： 姓名：学号：成绩：考试形式：闭卷时间：100 分钟 1.We cover the beds with a___________ 2.In the___________ are cool drinks. 3.Can you turn off the ____________, it’s getting cold here. 4.I need my shoes to be cleaned. I’ll put them in the___________ 5.After cleaning the glasses we put them on the___________ 6.You can switch on the television with a____________ 7.My lamp does not work. Could you change the____________ for me? 8.Do you have any ___________to light my cigarette? 9.For the cleaning of the bathroom we have to use____________ 10.I don’t know the phone number. Can you please give me the____________? II. Complete the following dialogues.(10%) Dialogue 1 （R=reservationist G= guest） R: Reservation, ___________1_______________? G: Yes, I'd like to book a room for my friend, Mary. R: __________________2__________________? G: A double room with bath. _____3_________? R: It's 150 Yuan RMB. ______________4______________? G: Ten days. R: ___________5_________________ ? G: On the 18th. R: Well, a double room with bath from the 18 th to 28th. G: That's right. Thank you.
2018年普通高等学校招生全国统一考试 英语试卷II （考试时间：120分钟试卷满分：150分） 第一部分听力（共两节，满分30分） 第一节（共5小题；每小题1.5分，满分7.5分） 听下面5短对话，每段对话后有一个小题，从题中给的A、B、C三个选项中选出最佳选项。听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。每段对话仅读一遍。 例：How much is the shirt? A.￡19.15. B.￡9.18. C.￡9.15. 1.What does John find difficult in learning German? A.Pronunciation. B.Vocabulary. C.Grammar. 2.What is the probable relationship between the speakers? A.Colleagues. B.Brother and sister. C.Teacher and student. 3.Where does the conversation probably take place? A.In a bank. B.At a ticket office. C.On a train. 4.What are the speakers talking about? A.A restaurant. B.A street. C.A dish. 5.What does the woman think of her interview? A.It was tough. B.It was interesting. C.It was successful. 第二节（共15小题；每小题1.5分，满分22.5分） 听下面5段对话或独白，每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项。听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟；听完后，各小题将给出5秒钟的作答时间。每段对话或独白读两遍。 听第6段材料，回答第6、7题。 6.When will Judy go to a party? A.On Monday. B.On Tuesday. C.On Wednesday. 7.What will Max do next? A.Fly a kite. B.Read a magazine. C.Do his homework.
酒店英语试题 TTA standardization office【TTA 5AB- TTAK 08- TTA 2C】
一、短语、句子。（20分） （一）英译中（10分） service ______________ Office Department________________ 'm at your service. _____________________________ keeping. May I come in __________________________ are looking forward to seeing you. _______________________________ （二）中译英（10分） 1.客房部 ___________ 2.铺床__________________ 3.我现在要退房。 ____________________________ 4.行李员会带您到房间。 _______________________________ 5.您有预订了吗 _______________________________ 二、单项选择题（40分。） 1、Good morning. _______ I help you A 、Would B 、Must C 、May D 、Am 2、I would like to _________ a room, please. A ．order B 、book C 、see D 、look 3. It ’s very kind __________ you to help me. A ．of B 、to C 、by D 、for 4. What ’s the ________ for a double room A. right B. rate C 、money D 、for 5. I would like to book a double room ________ bath. A. with B. of C 、by D 、for me, sir. You need to ________ the form. A. fill in B. fill on C 、fill of D 、fill for 7.We are looking forward to __________ you. A. see B. saw C 、seeing D 、sees
大学英语试题及答案一、交际英语 Can I help you, sir - _________ , I don't need your help. . I'd like to withdraw some money. , leave me alone. 't bother me! 答案：B I wonder if I could use your computer tonight - ___________ I'm not using it right now. , here you are. don't know. doesn't matter. cares 答案：A Excuse me, how much is the jacket - It's 499 Yuan. ________ , no. That's OK! do you like it do you prefer you like to try it on 答案：D It's rather cold in here. Do you mind if I close the window - ________ , please. , please. , please. don't like it. 答案：B Do you mind my smoking here - _______
, thanks. , I do. . I'd rather not. idea. 答案：B 二、阅读理解 Peter arrived home and discovered that he had forgotten his door key. He rang the bell, but nobody came to open the door. He rang again, and waited, but still there was no answer. He walked around the house to see if he could find an open window. But they were all closed. It was beginning to rain and he did not know what to do. Dorothy, his wife, had obviously gone out, and he did not know where she had gone, or when she would return. He waited for half an hour. Still nobody came. Finally feeling wet and angry, he picked up a big stone and threw it through the kitchen window and was climbing through it. When he heard the front door open, his wife came back. could not open the door with his key one day. 答案：B was raining that day. 答案：A threw a big stone through a window to get into his house. 答案：A wife came back when he was walking around the house.
《饭店服务英语》B 级（客房）试卷（一） 一、选择题：以下各题的选项中，只有一项是正确的，请将正确答案前的英文字母分别在信息卡相应栏目内涂黑。评分以信息卡为准。（每题1 分，共20 分） 1. Would you please tell us __________ ? A. what is your room number B. what your room number is C. your room number is what D. what your room number 2. The hotel is __________ to make the guests stay comfortable and pleasing. A. request B. required C. regarded D. remarking 3. There is __________ noise than before. A. less B. least C. fewer D. little 4 , He is said __________ de-spotting. A. to have wide experience in B. to look after C. to make way for D. to be used to 5. __________ to clean the room now. A. I’m possible B. It’s possible for me C. What is possible D. That is possible for me 6. The suite faces __________. A. South B. Southern C. at the South D , the southern