BEC口语部分
整个考试时间：16分钟左右。
第一项：询问个人信息
本项考试的时间：3分钟左右。
本项考试的形式：由考官逐个向考生提出问题，考生进行回答。
本项考试内容：涉及个人信息的诸多方面，考官的提问更是千变万化，但一定设计个人信息的某个方面。通常，为了核对考生资格，考官会问以下问题：What’s your name?/can you spell your family name?/can you spell your surname?/ what’s your number? 回答范例：My name is Ray. That’s R-A-Y, Ray.
本项考试的目的是：考官借助于对考生个人信息的提问，核对考生考试资格，并通过与考生之间的交流，考察考生的发音，语法和用词。
本项考试从难度上来说是口语三项考试之末，但由于其为考试第一项，所以考生在本项中留给考官们的印象至关重要。考生们必须认真对待。
考生在本项考试中必须做到：
1．克服考试开始时的紧张情绪。方法：提前进入考场，适应考场环境。了解考试模式，进行模拟训练。
2．听清考官所问之问题。若没有听懂，可以要求考官重复其问题。方法：使用I am sorry but could you repeat your question?/I beg your pardon, Madam(Sir)?等句型。
3．全面地回答考官提出的问题，不能跑题。
实用技巧：A. 对于考官提出的特殊疑问句，首先使用单词、词组或句子给予明确的答复。然后阐述理由。B. 对于考官提出的一般疑问句，首先答复yes或者no，然后阐述理由。C. 对于考官提出的选择疑问句，方法同A。
4．不要与另一位考生交流，不要干扰另一位考生的答题。
5．有时由于时间问题，考官有可能非常简单地进行本项甚至打断考生的答题，这考生的临场表现没有任何关系。出现上述情况，切忌紧张。
Part One (interviews)
In the first part of the test the interlocutor addresses each candidate in turn and asks general questions. Candidates will not be addressed in strict sequence. This part of the test lasts about three minutes and during this time, candidates are being tested on their ability to talk about themselves, to provide personal information on their home, interests and jobs, and to perform functions such as agreeing and disagreeing, and expressing preference.
General Procedure
Examiners’ greeting and self-introduction
Candidate’s names and hometowns
Marksheets required
Questions for reference
Can you tell me about yourself?
Can you tell me about your hometown?
Can you tell me about your friends?
Could you tell me about the facilities in your hometown?
Could you tell me about your reasons for learning English?
Could you tell me about your interests outside college or work?
Could you tell me about your ambitions for the future?
Could you tell me why you chose this type of work?/these studies?
Could you tell me how much you use English at work?/in your studies?
Could you tell me what you like best about your work?/studies?
Could you tell me what you like least about your work/studies?
Could you tell me how important you think English is in business life in China?
Could you tell me how important you think imports and exports are to China?
Could you tell me what effect you think technology is having on business life in China? Could you tell me what effect you think advertising has on people in China?
Could you tell me how working life is changing in China?
Could you tell me how important you think the tourist industry is to China?
Can you tell me about your reasons for choosing your profession or studies?
Can you tell me what you hope to achieve professionally in the next five years?
Can you tell me how important a foreign language is to you in your work or studies?
Can you tell me how you relax from your work or studies?
Can you tell me what you would like to change about your work or studies?
Can you tell me whether you would like to work or study in a foreign country?
Can you tell me which foreign language you think will be most important in the future for business in China?
Can you tell me what you think is the biggest change in working life in China?
Can you tell me how important you think it is for people who work in business in China to be familiar with information technology?
Can you tell me which professions are most useful for China?
Can you tell me how people’s attitudes to work are changing in China?
Can you tell me which you think are the most important new commercial activities in China?
第二项：话题的讨论
本项考试的时间：6分钟左右
本项考试的形式：每个考生从给定的三个话题中任选一个进行一分钟的阐述，在阐述之前有一分钟进行准备，可以做笔记。另一考生认真听取对方阐述（可以作笔记），并在对方阐述完毕后，提问其一到两个问题，对方给予回答。
本项考试内容：本项考试中所給出的话题的范围包括：广告、求职、通信联系、商业交流、经营者与顾客的关系、财政、会计、生产管理、生产安全、员工健康、员工管理、员工招聘、员工培训、市场、销售、货物运输、技术等等。
本项考试的目的是：考官借助考生对自选观点话题的解释与阐述，考察考生的英语语言组织能力（包括个人意见、观点的提出、表达、解释和结论）。同时附带考察考生的发音，语法和用词。
本项考试从难度上来说居于口语三项考试之中。
考生在本项考试中必须做到：
1．充分利用本项开始之前的一分钟准备时间做好笔记。笔记格式范例：
Opening sentence:______________________________
Main points
*___________________
*___________________
*___________________
Supporting ideas
*___________________
*___________________
*_________________
Concluding sentence:______________________________________________
2．本项考试的顺序问题：考生一定要遵守以下的顺序。首先提出观点（参见3）。然后阐述理由，随即给出具体论据。最后进行总结。
3．开头陈述观点时所使用的句型：
A. 所选择的观点本身是特殊疑问句的格式。例如：how to fill a key vacancy
使用：to…, we should…/ we should…in order to…/we can solve the problem by doing…等句型。例如：To fill a key vacancy, we should…./We should…in order to fill a key vacancy./We can solve the problem by….
B. 所选择的观点本身短语的格式。例如：the importance of having a good CV
使用：I think … is …/In my opinion, … is …/From my point of view, … is …等句型。
例如：From my point of view, the importance of having a good CV is that…
4．结尾总结时所用的句型：Therefore,…/In a word,…/That’s my opinion./
5．由于考生在本项考试中只有一分钟的时间，因此建议考生只陈述一个观点，给出两个理由，两个论据，一个总结。共计六句话，时间分配为每句十秒钟。
6．考生相互询问以及回答中的注意事项：不要提问对方难度较大或模棱两可的问题，以免产生不必要的对抗心理。导致后续考试中合作的不愉快。提问方可以针对某个细节向对方提问，使得对方可以自然的重复自己的观点。回答方对提问方的问题仅做简要回答，主要是重复自己的观点。
Part Two
In this part each candidate’s task is to choose one topic from a set of three, and t o talk about it for one minute. Candidates have one minute in which to prepare and should use this time to make brief notes. The other candidate listens to the talk and is invited to ask one or two questions at the end. Candidates may make notes while listening to their partner. Each candidate is given a different set of three tasks from which to choose. General procedure
A choice of three different topics
One minute preparation while making notes
A/B starts with the other listening---one minute
Question asked
1. Customer relation: the importance of offering incentives to customers
Offering incentives to customers can help you to strengthen your customer base and enhance customer loyalty. If you offer incentives such as vouchers, complementary tickets, miles, gifts in the promotion or sales, you will attractive more customers and get them buy your products or services. At the same time the image of your company will be improved and your brands are more likely to be known by customers.
2. Product promotion: how to ensure that products are promoted effectively at international trade fairs
You should send a professional team of experts to arrange the promotion at the trade fair. They must be familiar with the products you want to promote at the fair. Meanwhile they must be good at dealing with clients especially foreign clients.
You should use advanced technology to display your products at the fair. Necessary equipments such as DVD, overhead projector, high-definition screen can help you demonstrate the quality, function and specification of your products.
You should design your show room and stand carefully to attract more customers. Your stand should be put up at an obvious place so that every customer can get an easy access to your products.
3. How to reduce labor turnover rates
In order to reduce labor turnover rates we must take the following effective measures: Set up a clear staff appraisal process to make sure that the performance of every staff can be evaluated openly and honestly and their promotion is based on their contribution to the company. Thus no one will complaint about unfair promotion which once forced some of your staff to leave their jobs.
If permits enhance the staff benefits including their base pay annual bonus and other benefits. An incentive system should also be necessary to encourage the staff to work with the company longer.
Improve the work environment of your company or factory. Try to foster a spirit of mutual help among your staff and let them understand that the company or factory is far more than just a workplace. It’s a family where all members are supported and valued.
4. Career development: the importance of being willing to acquire new skills throughout your career
With the unceasing development of science and technology the workplace is now undertaking profound changes. The way you do your work and the equipment you use in your work will definitely change or upgrade in the future, which means you have to learn new skills to deal with these changes. Remember: you are never too old to learn. New skills will make you keep up with the latest technology and help develop yourself throughout your work life.
5. International sales: how to research foreign markets effectively
You should notice the difference between foreign and domestic market and set your target according to specific situation of foreign market. For example: given the different state of living standard the purchasing power of your target market may be higher or lower than the domestic market. If you ignore the difference you are likely to make mistakes in products’ pricing in foreign market.
You should ensure that your research team is excellent at carrying out research in a foreign country. That means every member of the team should mater the native language and be familiar with the specific culture of the target market.
6. Production management: how to implement an effective just-in-time system
What is a JIT production system?
?JIT is an approach to achieving excellence in a manufacturing company based on the continuing elimination of waste (waste being considered as those things that do not add value to the product).
? A repetitive production system in which both the movement of goods during production, and deliveries from suppliers, are carefully timed so that at each step of the process, the next (usually small) batch arrives for processing just as needed.
?The logic behind JIT: Nothing will be produced until it is needed.
7. Travel: the importance of being able to speak foreign languages in international business
8. Marketing: how to assess whether there is a market for a new product
You should carry out a research on the customer demands to see if there is a read need in the market for your new product. The feedback or result will help you to decide whether to launch the new product on the market.
You should pay special attention to your competitors. Detect whether they are going to launch their new product onto the market. if the answer if yes that probably means there is a demand in the market for some new product. Then be quick and put on your rival product to coincide with them.
9. Human resources: how to use staff appraisal schemes
You should see to it that the staff appraisal schemes be a chance for management and employees to come together and exchange ideas, set joint targets and improve the way decisions are reached.
The scheme should have a clear appeal process and any negative feedback should be accompanied by evidence such as dates, times and outcomes. Most importantly ratings should reflect measurable element of the job requirements.
10. Advertising: the importance of television and cinema advertisement
In fact television and cinema advertising both function as a kind of media which tells or even guides people to buy products or services. With the development of the telecommunication television has become the most important carrier of advertisement and as a result of that TV advertising has the largest amount of audience all over the world. They have penetrated into people’s daily life and persuaded them to buy whenever they turn on them. On the other hand the popularity of the movie make every audience be under the influence of cinema advertising at the beginning and end of the movie.
11. Staff management: how to ensure effective lines of communication between the workforce and management
As the leader of the company you should open up a channel for the workforce and management to communicate directly. For example you can hold a monthly meeting within the company, which is attended by both the reps from workforce and management. They are allowed to talk with each other openly and freely to exchange views and opinions. They can also set common objectives.
You should achieve this effectiveness by making use of up-to-date technologies. For example you can set up a forum on the intranet of your company so that every member can air and exchange their views on the forum. In this way a effective line of communication will be set up.
You should set up an incentive system to make your staff talk with their line managers.
12. Finance: how to ensure accurate cashflow forecasts
you should establish a monitor system in the first place to detect any possible cashflow gap which will occur during your production and operation. This system can calculate the balance between your income and expenditure on a daily base. And should there be any sign of cashflow problems the system will warn your staff to do something about it before hand.
In order to achieve the accuracy you must set up a report system which demands every manager report the current financial status of his or her departments. The information will be collected everyday for you to take consideration.
13. International sales: how to decide which sales incentives to offer a new foreign customer (本题做为思考题，请大家考虑一下。我们下次课将要学到。)
14. Recruitment: how to ensure that the best applicant for a job is selected (how to ensure that the best candidate for a post is selected)
During the selection process we should pay attention to the candidates’ quality and at tribute. Quality refers to the candidate’s ability to conduct his or her future work. During the interview candidates will have to be asked to demonstrate their ability to solve problems and deal with emergencies.
In addition the other important factor should also be considered. That is the attribute of the candidate. It has something to do with the candidate’s character and value. Those whose value is in the conflict of the company’s ethics will not be considered as best candidate even if they demonstrate remarkable ability in their work.
15. How to decide whether to float a company on the stock market
A: we should check the policy concerning listing a company onto the stock market. Different stock exchanges have different policies and requirements. We should check these policies or requirements to see that if our company meets the demand so as to be listed on the stock market. For example according to the policy of many SEs, the total capital of a company should meet a certain level before it can be listed. Besides, its after-tax profits should also reach a certain level. So check these policies to see if our company is qualified to be listed onto the stock market. Second, we should understand and are willing to take the responsibilities that a listing company has to bear such as disclosure director’s duty all kinds of expenses tax and so on.
16. Training: the importance of training staff to use new technology
A: it is a very important step to train your staff in how to use the new technology. First of all most of your staff won’t be familiar with this technology since it is new and unless you train them they will spend much more time in getting used to it. Therefore your training is worthy in getting your staff to understand the new technology. Secondly you still won’t enjoy the high efficiency brought up by the new technology if you can’t achieve the perfect combination of your staff and the new technology which is only possible through training. The last but not the least you can improve your staff’s ability to harness the new technology through your training program and make them more confident in their work, which will definitely enhance the efficiency of your company.
17. The importance of selecting appropriate members of staff to attend exhibitions
A: your aim of exhibiting your products at the trade fair is to show your customers the high quality of your products through fine demonstration and careful explanation, which will only be achieved by selecting right staff to attend the trade fair. The staff you select should at least have a good understanding of the products you display. They must know the quality function description production packing and other important fields of your products. Besides they must have strong ability of promoting and marketing. These elaborately-selected staff can answer any kind of question produced by the customers
about your products and can secure contracts with them skillfully, which will make your display a complete success.
18. Production management: how to organize an effective stock control system
A: there are three important steps: first step up a monitoring system in the company to watch closely the level of inventory so that the inventory can be maintained at an appropriate level. Second set up a reporting system to inform the manager of any possible changes in the level of inventory. If the level is too low try to improve it and reduce its negative effect on the production. If the level is too high try to reduce it and pay attention to the lack of capital and difficulties it will exert on the management. Third make everyone in the company clear about the importance of stock control so that every part of this system is operating effectively and altogether achieve a high proficiency of the whole.
注释：stock control system 存货控制（对各种物资库存量的管理。目的在于使各种物料的库存量保持在适当的水平，既不会因库存过低而使生产收到影响，也不会因库存过多而占压资金并增加管理上的困难。）
19. Meeting: the importance of regular meeting with suppliers
A: first improve your cooperation with your supplier. It is not just a simple deal you make with your supplier. That is to say you should do your business with your supplier on the basis of equality mutual respect and mutual benefit. Second try to let your suppliers know that you are willing to establish the long-term relationship with them so that they are more confident in the current business with your company. Third it is your PR department’s job to communicate with your suppliers on the regular basis and enhance the friendly relationships between you and your suppliers.
20. The importance of teamwork for the effective management of projects
A: to manage projects involves heavy workload and requires much of the company’s energy and human resource. However by using teamwork we can make this complicated work become simple and easy. First when we set up a project-oriented teamwork all members of the projects are united and work in a teamwork spirit. That means they work more systemically and coordinate more with each other. As leaders we won’t worry about the time we will have to waste on the coordinating procedures anymore. Second by using teamwork we can create a sound and effective communication with the project and monitor the communication between members as well as the communication between boss and subordinates. Third in a team everyone tries to help others in their work and a lot of problems can be solved quickly after they occur. The managers can thus save the energy and time for trouble-shooting.
21. The importance of providing employees with clear job descriptions
A: if you give your employees clear job descriptions they will have a better understanding of what their jobs are and what their bosses expect from them. Then they can work according to their aims without any misunderstanding of their jobs which will definitely improve the efficienc y of your employees’ work. In addition for managers clear job description can enable them to know their subordinates’ work better and to monitor and control their work effectively.
22. The importance of understanding cultural differences when working in an international environment
A: (请根据课本第七课所划之内容进行回答)
23. How to ensure that company growth proceeds at the optimum rate
A: first we should control the expansion of our company which if not appropriate can cause too much bubble and give a false impression of prosperity. Second plan our company’s future carefully. This includes considering in detail the budget of our company; opening more markets for the company’s products and gearing our company towards a right direction in which its development can be sustainable sound and rapid. Third make sure that we can get all the resources needed for our company’s development including the materials we need to produce our products the capital we need to make investments and the human resource we need to keep our staff highly-qualified.
24. How to manage a heavy workload effectively
A: first we should have a timetable illustrating all the details about the work of every staff within a day, a month or even a year. We can deal with more workload while shouldering more responsibility if we can arrange our work in advance. Second make sure that we can communicate with our colleagues effectively so that we can make use of their advice or ideas to help us solve the problems or unexpected things occurring in our work. Third as for ourselves we should keep ourselves physically sound to handle the stress a heavy workload might bring about.
25. The importance to a company of having a Health and Safety policy
A: as a kind of legal document Health and Safety policy can help a company to reduce the possible injuries or accidents that may happen in the process of production or office work as it explains in detail what the staff should and should not do in order to keep themselves safe in their work. If those accidents or injuries do happen the Policy made by the company can also be used as reference in case of civil liability. Besides the Health
and Safety policy can serve as a record which will be very useful if an inspector questions the company’s precautions on health and safety.
26. How to ensure that staff at all levels receive appropriate feedback on individual performance
A: we should establish a complete set of evaluating system within the whole company to monitor individual performance of every employee and to report their performance to the board and the department they belong to. Their performance is judged on the basis of their position and responsibility and in accordance with their personal abilities. Of course any other factors that will affect their performance directly or indirectly will also be taken into consideration. Besides the feedback will be sent directly to our employees’ mailbox immediately after their performance is evaluated.
27. How to maintain customer interest in a company’s products
A: usually customers are interested in the products which have high reputation or world-wide brand names. Therefore a company should try to keep the fame of their products and develop its products into a global brand in order to attract its customers. And of course customers are often concerned about the quality of the products they are intended to buy. In this regard a company should make their products reliable to use. In addition a company should upgrade their products in a direction that will lead to a multi-functional and user-friendly kind of products. Try to show your customers that your products have great potentials so that they will keep their interest in your products.
28. The importance of having a career plan in order to achieve high levels of success at work
A: a career plan is very important for employees. If you plan your career in advance you will have a better idea of what you should do and what you have to achieve at the different stages of your career, which will make you more realistic at work. The plan will guide you throughout your career and make you easier to climb the ladder within the framework of your company. Every time you start your work you will find there is a clear goal before you and every time you achieve your goal another goal has already been set for you to continue. You will never feel lost in the complicated environment and can gain advantage among the tense competition with your colleagues. Gradually you will find yourself moving steadily towards your success and finally reach the top of your career. All of these are not your dreams and they can be realized if you have your career plan.
29. The importance of product diversification to the success of a business
A: in today’s increasingly-competitive market product diversification is crucial to the success of a business. Today’s market is becoming more and more diversified which
means a single range of products produced by a certain company cannot survive since the competition is extremely high. And even if you survive you will find your earnings via a single product won’t cover even a small fraction of your cost. Therefore a business should diversify its product range. A diversified product range will make you avoid the tense competition in the specific area and give you more opportunities to open up more potential markets which will reduce to a large extent the risks due to the high competition.
(还可从吸引顾客的角度来说)
30. The importance in business of maintaining personal contact with clients
A: some of your clients are your important suppliers and others are your distributors. Therefore keeping contact with them means you keep a good communication with your suppliers or distributors whose information is crucial to your production and sales. Any information you gain from your client can be used to test the popularity of your products. Usually formal or official contact with your clients won’t give you muc h more opportunities to get the information you need. Personal contact however can be developed into a very useful contact since it can produce a sound environment in which you talk to your clients personally. And you can even get some information about your revival through personal contact which you can use to take the advantage in the competition. And of course you will know better what your clients think of your products and what they expect from you since most of your clients are reluctant to tell you because of the strict environment of formal contact.
31. How to balance company growth with production capacity
A: in order to balance company growth with production capacity we must keep our production capacity at an appropriate level so that it can promote the growth of our company. If we pay too much attention to the development of production capacity while neglecting the possible harms it can cause we will have to face the stagnation in the grow of our company or the growth bubble which will eventually burst. If we accelerate our production capacity without any consideration of the current market demand or current situation of the company’s sales we will definitely increase our inventory which will cause the break of the cash flow.
32. How to achieve and maintain high motivation among a workforce
A: first set up an incentive mechanism within the company to ensure that every highly-motivated employee is awarded. Second try to produce a healthy and sound environment within the company to ensure that every employee know the importance and benefit of keeping high motivation in his or her job. Third help very employee to plan his or her future career within the company to make them sure that they are paid close attention to by the company and they will have a better future if they stay with the company.
33. The importance of training staff in how to use new technology when introducing it into the workplace
A: it is a very important step to train your staff in how to use the new technology. First of all mo st of your staff won’t be familiar with this technology since it is new and unless you train them they will spend much more time in getting used to it. Therefore your training is worthy in getting your staff to understand the new technology. Secondly you s till won’t enjoy the high efficiency brought up by the new technology if you can’t achieve the perfect combination of your staff and the new technology which is only possible through training. The last but not the least you can improve your staff’s ability to harness the new technology through your training program and make them more confident in their work, which will definitely enhance the efficiency of your company.
34. How to maintain good relationships with suppliers
A: first improve your cooperation with your supplier. It is not just a simple deal you make with your supplier. That is to say you should do your business with your supplier on the basis of equality mutual respect and mutual benefit. Second try to let your suppliers know that you are willing to establish the long-term relationship with them so that they are more confident with the current business with your company. Third it is your PR department’s job to communicate with your suppliers on the regular basis and enhance the friendly relationships between you and your suppliers.
35. How to achieve a strong visual impact in advertising
A: first we should use an impressive and unique color design or slogan in our advertising. Each of them is expected to achieve strong visual impact which will make your advertisement a complete one-off. In addition, we can apply multi-media technology to our ad to achieve some special visual effects such as 3D animation.
36. The importance of being able to cope with the stress in a job
A: as today’s businessm en we shoulder more and more responsibilities and experience more intensive stress which if not appropriately deal with will lead to mental fatigue or other mental illnesses or even worse the total breakdown. Therefore the ability to cope with the stress in our jobs is one of the most important skills we should acquire in today’s business world. Furthermore, we will inevitably encounter some stress in our daily work. Without appropriately dealing with these stresses we cannot continue our work in a normal way and the stagnation will appear to offset any achievement we have made in the previous work.
37. The importance of a safe working environment for maintaining staff morale
A: in a safe working environment your staff will work more comfortably without wo rrying about the possible risk or “danger” resulting from the neglect of safety procedures. In this case the possible injuries or death will occur rarely and your staff will appreciate the company’s ponderance over their safety. They will feel valued by th e company and therefore they will try their best to work and maintain a high morale.
38. How to maintain a balance between quality control and speed of production
A: we should maintain our production at an appropriate speed while keeping the quality control in the production. We cannot afford to speed up our production at the cost of quality. Quality control will inevitably slow down our production. However it is worthwhile. Strict quality control method is in itself a cost-effective measure which will reduce the cost you have spent on the interior products. Of course it is not necessary for us to set quality control in every single step of our production. We can keep quality control in some key procedures or areas of our production. Therefore we can achieve a relatively high speed of production.
39. The importance of a cumulous program of staff training within a company
A: given the different state in the development of your staff’s knowledge skill and ability it is impossible for you to carry out staff training on all of your employees simultaneously. You have to conduct the training in a step-by-step way. That is to say you must carry out cumulous program. You should first divided your staff into several groups according to their educational background and then train them to achieve different goals. For the staff with high proficiency of skills you train them towards the direction of managers and for those who have relatively weak abilities your focus should be to improve their professional skills and knowledge. Besides a cumulous program will actually last a year or longer. So you won’t have to worry about the shortage of money or time.
40. The importance of selecting appropriate members of staff to attend exhibitions
A: your aim of exhibiting your products at the trade fair is to show your customers the high quality of your products through fine demonstration and careful explanation, which will only be achieved by selecting right staff to attend the trade fair. The staff you select should at least have a good understanding of the products you display. They must know the quality function description production packing and other important fields of your products. Besides they must have strong ability of promoting and marketing. These elaborately-selected staff can answer any kind of question produced by the customers about your products and can secure contracts with them skillfully, which will make your display a complete success.
41. The importance of adequate supervision and training of staff who deal with the public
A: in order to keep a sound image of your company in public and maintain good relations with the public you should pay special attention to the staff who deal with the public because they are in fact the key element of the success of your PR police. If your staff have the strong abilities of communicating and negotiating when they are dealing with the public your company will definitely reap the fruits of it. Therefore every PR staff will have to receive enough training before they can fulfill their duty. Of course training in itself is not enough. Supervision is always necessary to find out what still needs improving regarding the job of your PR staff and adequate supervision can also enable you to change and improve the training when necessary.
42. How to provide effective support for new members of staff
A: what the new members of staff need most at the beginning of their career is the detailed description of their work including what their jobs are; what kind of correct procedure they have to follow during their work; which area they should pay special attention to and other useful information. Therefore we must focus on the above areas when we provide support for our new members of staff. Besides we should pay attention to the way we use to provide support. Being the freshmen most of them are not familiar with the current situation and we should keep enough patience when giving support. Any impatience will harm their feeling and make our support an ineffective one.
43. The importance of being aware of differences in appropriate behavior in other cultures
A: today’s world is moving towards globalization. In the business world this is particularly true. The employees of the large companies especially the transnational companies come from different countries and therefore have different cultural background. Difference will inevitably occur during their work in the company. These differences if not be dealt with appropriately will become obstacles and make it difficult for the employees to cooperate with each other in their daily work. A certain behavior such as a gesture which is appropriate to a culture will possibly be regarded as inappropriate to the other culture. Therefore we should be aware of the differences and behave ourselves appropriately in the cross-culture environment.
44. How to ensure that stock control system are run effectively
A: there are three important steps: first step up a monitoring system in the company to watch closely the level of inventory so that the inventory can be maintained at an appropriate level. Second set up a reporting system to inform the manager of any possible changes in the level of inventory. If the level is too low try to improve it and reduce its negative effect on the production. If the level is too high try to reduce it and pay attention to the lack of capital and difficulties it will exert on the management. Third make everyone in the company clear about the importance of stock control so that
every part of this system is operating effectively and altogether achieve a high proficiency of the whole.
注释：stock control system 存货控制（对各种物资库存量的管理。目的在于使各种物料的库存量保持在适当的水平，既不会因库存过低而使生产收到影响，也不会因库存过多而占压资金并增加管理上的困难。）
45. The importance of using environmentally friendly means of transport whenever possible
A: in today’s society more and more people are aware of the importance of environmental protection. Their awareness has deeply gone into their consuming habits. Therefore if your company can use environmentally friendly means of transport you will set up a sound image in the local community as well as the society that you are paying your attention to these issues so that you can get good public relationship with the people who will likely turn into your customers if they are satisfied with your environmental protection practice. In addition this practice can be cost-effective and you will save a considerable amount of money each year.
46. How to access the career opportunities provided by different types of companies
A: 此题看似复杂但实际上和“选择职业时要注意什么”等问题类似，因此不再赘述。
47. Q: how to run a meeting successfully
A: 此题看似专业但实际上和“选择参加一个会议时应注意什么”等问题类似，主要可从：agenda；timetable; content; length等方面回答。
48. The importance of packaging products appropriately
A: the packaging of our products is in fact a kind of advertisement for our products. So when we decide on packaging for products we must first consider if the packaging can reflect the image of our products. It must best represent the quality of our products through its design and layout which can attract our customers to buy our products. The packaging should show the distinctive features of our products so that every customer can have a better understanding of our products after just taking a look at our products. And we should make sure that the customers can identify our products immediately through the packaging. Besides, the production process decides the physical characters of your products. For example, what they are made of, metal glass or wood? Because of these characters you have to select different kind of packaging. For example being fragile your products made of glass should be packaged in a soft container which can stand the impact of collision. Your wood products should be kept in the anti-wet and anti-mold packaging. As for metal products anti-wet and anti-rust packaging is
necessary. Appropriate packaging can ensure the quality of your products during the delivery.
49. The importance of involving staff in setting the objectives of a company’s business plan
A: when you involve your staff in setting objectives of your company’s business plan you actually have established a kind of teamwork. Every staff belongs to the team and they have a common objective. Therefore they will feel valued by the company and they will have hard to realize their common goal. In order to achieve this they will help each other learn from each other and coordinate with each other. The communication of your staff is greatly enhanced and a good environment of equality and mutual help is produced. You will absolutely draw upon fruits on your wise practice.
50. Marketing: how to ensure that a product is packaged appropriately for a specific market
51. Management: the importance to a company of an effective personnel management policy
52. Customer relations: how to ensure that a client’s vi sit to your workplace is successful
53. Personnel management: the importance of a clear career structure for ensuring job satisfaction for all employees
54. Product promotion: how to choose the most appropriate method for promoting a particular product
55. Personnel management: the importance of internal promotion as an incentive for staff
56. Customer relations: how to persuade an important client to place a substantial order for a company’s products or services
57. Strategic planning: the importance of appointing external consultants to evaluate a company’s performance
58. Recruitment: the importance of assessing personality when interviewing job applicants
59. Financial management: how to reduce costs on business trips
61. The importance of making customers feel valued
A: in my opinion making your customers feel valued is very important. First, It can maintain the customer’s loyalty to your products so that you can further strengthen your company’s customer base. Second, valued customers often pay their attention to your company’s development and they would like to give you some advice or suggestions which you can use to further promote the quality of your company’s products or services. This will in turn help you to attract more customers and make them feel valued. Therefore I believe that making your customers feel valued is of great importance.
62. The importance to a company of controlling expansion
A: it is very important for a company to control its expansion. First, if a company expands too fast without any control it will soon face a variety of problems. For example the budget of this company will become tight because it has to spend money in setting up branches or recruiting more employees. Besides, the structure of this company will become more and more complex which will probably lead to the lack of efficiency in terms of communication, responsiveness and leadership. On the contrary if a company can keep itself at a reasonable size which keeps up with its development, high efficiency will be achieved in the operation and management of the company. Therefore, this company will have a better chance to develop itself.
63. How to ensure that agents maintain a high level of effectiveness when representing a company
A: there are several methods we can use in order to make our agents maintain a high level of efficiency. First, we must enhance our agents’ awareness that they are parts of the company and what they do and say when representing our company is of great importance to the development and benefits of the company. In this way we can improve our agent’s work ethics and give them clear objective. Second, we can train those who are lacking of experience or skills to improve the level of their effectiveness. Third, we can build an incentive system in our company to encourage our agents to maintain high level of effectiveness. Of course those who are unwilling to work hard will be punished or even fired.
64. The importance of planning work time effectively
A: first an effective timetable planned by the company can avoid unnecessary time-consuming work which will have to be done by more staff than necessary. Therefore individual efficiency can be achieved. Second, an effective timetable explains in detail every step the staff need to follow to finish the work and the exact time they will spend, which will enable the staff to get clear idea about the time limitation and to finish every step before deadline. Therefore the production or service of the company will go at a fast pace.
65. How to ensure inter-departmental co-operation on new projects
A: to ensure inter-departmental co-operation on new projects the first thing we should do is to set up a clear objective among all departments. Everyone in every department should know exactly what the company will do with these new projects, what the company expects from the new projects and what each department should do during the inter-departmental co-operation. Second, an intra-net should be built in the company so that every department will have the chance to communicate with others about their plans on the new projects. In addition, different ideas can be discussed and final decision can be made on net. Third, a sound environment of teamwork should be encouraged and special attention should be paid to establishing inter-departmental teamwork spirit.
66. How to evaluate and select new products
A: the evaluation and selection of new products should be based on two aspects. First, we can evaluate and select new products according to their performances in market. We can carry out an investigation on how customers like these new products. The results can be used to help to establish the guideline under which new products are evaluated and selected. Second, we can make a trial purchasing of the new products and test their qualities to see if they meet our demands. If the result of the test is fine then we just go ahead to make large orders with the producers and if not we just stop and won’t suffer any loss.
67. The importance to a company of having well motivated staff
A: first a company consists of individuals whose morale is crucial to the image of the company. It’s hard to believe that a company full of low-spirited employees can have better performance that the one staffed with well motivated employees. Second, well motivated staff often work hard think creatively and are willing to shoulder more responsibilities, all of which are exactly what the company need to develop itself further. Well motivate staff can also help create a sound environment of mutual help and mutual understanding within the company and stimulate their colleagues’ morale, which will definitely improve the efficiency of the company. Therefore it’s very important for a company to have well motivated staff.
68. How to decide whether to purchase or rent company premises
A: first we should see to it that we check the financial situation of our company before we decide whether to purchase or rent company premises. As we all know we will have to spend much more money in purchasing premises than renting them. Therefore we should check our company’s financial situation to see whether we now have enough money to purchase premises. Any ignorance of current financial situation will break company’s cash flow or even undermine the company’s no rmal production.
Second we should ask ourselves the aim that makes us purchase or rent premises. Do we want to set up our headquarters for a long-term investigation which will definitely need
us to purchase buildings or just build a branch for a short-term project which requires only some rented houses?
After all these careful studies we can make our decision.
69. How to ensure that price levels for new products are set appropriately
A: first we should consider the cost of our new products before we put them into the market. The price level we set should at least include all the cost and investment and make us gain some margins. Second we should carry out an investigation or market research in the target market to see what price level can be accepted by our potential customers. We will also have to study the consumer’s habits and the popularity of our new products in the target market. Only through these comprehensive investigations can we ensure the appropriate price levels of our new products.
70. The importance of foreign language training for selected employees
A: companies often select some of their employees and appoint them as representatives to deal with foreign trade, export and other international businesses. Therefore it’s vital for companies to give selected employees foreign language training. First in order to do international business well sales persons should know different cultures of different countries in which people are doing business with each other. The most effective way to understand these is through foreign language learning which can be reinforced in the foreign languages courses sponsored by companies. After training employees can communicate freely with their foreign clients and more contracts will be signed. Second, with employees mastering a variety of foreign languages cross-nation cultures can be introduced to companies and contact with the outside world can be promoted, which will gradually make a company evolve into a multi-national one.
71. How to select a suitable agen cy to handle a company’s advertising
A: three points should be considered in order to select a suitable agency. First, the selected agency should be familiar with the character of the products which the company wants to advertise so that the best features of the advertised products of the company can be demonstrated by the advertisement. Second, the agency should have profound knowledge in designing producing and publishing advertisement which is not only a kind of art but also an important marketing method. Third, the selected agency should have the strong ability to combine the aesthetic presented by the advertisement with the need of the company to promote products.
72. How to decide whether to float a company on the stock market
A: we should check the policy concerning listing a company onto the stock market. Different stock exchanges have different policies and requirements. We should check these policies or requirements to see that if our company meets the demand so as to be
雅斯口语题库（完整版） 口语test分成三个部分，下面按照顺序发 part 1 注意：部分问题也可能在part 3中被问到 1。 Basic Information what is your full name what can I call you what is your ID number Characteristics: Authentic, Showy(Good Custom, Tense excellence, Vocabulary, Communication Skills, idiom) 2. Working or Studying Are you working or studying What do you usually do(worker only) where do you work what are the advantages and disadvantages of your work what is your ideal job where do you study what are the advantages and disadvantages of your school or university what subject/major do you have(College students only) what are the advantages and disadvantages of your subject or major(College students only) Characteristics: Special Idea, Vocabulary, Case, And fixed sentence structure and Home
北京英语口语考试试题(中级) 第一部分 Introduction and General Conversation (about 3 - 4 minutes) Good morning/afternoon! Sit down, please. (Take a seat, please./Please be seated.) What's your name? (Could you tell me your name?) * My name is Chai Qinghua . And what is your registration number (准考证号)? * My registration number is… Right. Can you hand me your mark sheet, please? （登分卡） (Can you give me the mark sheet, please?) * Here you are. Thank you. Now we are ready for the test. (Let’s begin our test.) First of all, I'd like to know something about you. Could you tell me sth. about you family (friends, work, study, hobby)? * Yes,of course. Where are you from? * I’m from Chao Yang District. How did you get here? Did it take long? * I came here by bus. It took me about an hour. Where is your hometown? (Are you from Beijing? Which part of Beijing are you from? Tell me something about your hometown. How do you like your hometown?) * Well, Beijing is my hometown. Beijing is the capital of China. It is both an ancient city and a modern city. It is also an international city. It is developing very fast. I like Beijing very much. There are many foreign companies in Beijing. So in the near future, if I want to have a job in these companies, I have to be good at English. How long have you lived in Beijing? (Have you been living in Beijing for many years?) * For about 18 years. Are you working or studying? (Are you a student? What is your job?) *I ‘am a college student . What is the name of your college? The Tongzhou college of Beijing university of technology . When did you begin to study in your present school? * I began to study here in September 2012. Is English an important course in your school? * Of course, it is a very important course in our school. Both teachers and students pay great attention to this course, because English is very important. How do you usually learn English on your own? * I often listen to English programs over the radio. * I often review what I have learnt in my English classes. What is your major(专业)? Do you like your major? Is it difficult to you? * I major is the Business Administration Management. I like my major very much. It is very interesting and practical. Some courses are easy to learn, but some are difficult.
个人信息类 Studies 1.What subject(s) are you studying? 2.Why did you choose to study that subject? 3.Do you like your subject? (Why?/Why not?) 4.Is it very interesting? 5.(Possibly) Are you looking forward to working? 6.Do you prefer to study in the mornings or in the afternoon? Teachers 1.Do you have a favorite teacher? 2.Do you want to be a teacher in the future? 3.What kinds of teachers do you like? 4.Do you think teachers should be angry at students or not? 5.Do you like strict teachers? 6.What's the different between young and old teachers? 7.Is it important for teachers to interact with students frequently? 8.What’s the most important part in your study, teachers or classmates? Hometown 1.What’s (the name of) your hometown (again)? 2.Is that a big city or a small place? 3.Please describe your hometown a little. 4.How long have you been living there? 5.Do you like your hometown? 6.(Possibly) Do you like living there? * 7.What do you like (most) about your hometown? 8.Is there anything you dislike about it? 9.Do you think you will continue living there for a long time? Accommodation 1.What kind of housing/accommodation do you live in? 2.Do you live in a house or a flat? 3.Who do you live with? 4.How long have you lived there? 5.Do you plan to live there for a long time? 6.(If you answer you haven't lived there long) What's the difference between where you are living now and where you have lived in the past? 7.Can you describe the place where you live? 8.Which room does your family spend most of the time in? 9.What do you usually do in your house/flat/room? 10.Are the transport facilities to your home very good? 11.Do you prefer living in a house or a flat? 12.Please describe the room you live in. 13.What part of your hometown do you like the most?
2020年1月-4月雅思口语话题库（IELTS完整版） 话题库说明： 此次话题库更新为2020年1月换题季更新，适用于2020年1月-4月参加雅思考试的考生，包含各渠道最新题库，可下载打印高清版进行复习准备，预祝各位考生一次通过。话题库共包含两部分 PART1：共37个话题，新题13题，旧题24题 PART2：共48个话题，新题23题，旧题25题 PART1 话题-（本部分包含37个话题，新题13题，旧题24题） PART1 新题回库(共13题) Water sport Have you done water sports? What water sports do you like doing? Are water sports popular in China? What kind of water sports do you want to try? Spending time by yourself Do you usually spend time by yourself? What did you do last time you were by yourself? How do you usually spend your time by yourself?
Do you like spending time by yourself? Cake Do you like dessert? Do you like eating cakes? What desserts do Chinese people like? Have you ever made cakes? Science class Do you like science class? Did you have science class in primary school or high school? What kind of science did you do at school? Do you think science classes are important? Running How often do you go for a run? Where do you usually go running? Do you like running? Do you think running is a good way to stay healthy? Break Do you prefer a long break or several short breaks? What do you usually do during a break? Why do you need to take a break? How often do you take a break?
题目： A Handicraft Q. A Handicraft (something made by hand) You should say: What it is? What it looks like? How to make it? And explain what other people thought of it. 范文： When talking about handicrafts, I’d like to share with you my experience of making paper-cut. Paper-cut is a traditional folk art in China and it’s been very popular in some ruralareas. It is paper cut into different shapes and patterns and then pasted on windows as decorations on festive occasions, such as the Spring Festival or a Wedding ceremony. I first learned to make paper- cut in primary school when making paper-cut was part of the extracurricularactivities. The process isn’t very complicated and doesn’t take long. Well，you need a piece of red-coloured paper, a pair of scissors and a pencil. Second, draw a certain pattern or write down some Chinese characters, such as “XI, OR FU ”that represent the auspiciousnessin our culture on the folded paper. Then use the scissors to cut the paper according to the pattern.When you open it up.Ta-da, you will find out a very beautiful pattern in the centre is right in front of your eyes. Finally , paste the pattern of “FU or XI” to the front-door upside down, which means the fortuneand bliss are coming. It is a very good practice for creativityand hands-on skills. A Health Problem Describe a health problem that you know. You should say: what this problem is what causes of the problem how it affects people's health and explain how to solve this health problem. 素材库what this problem is & what causes ? 是何导致人们吸烟 Peer pressure or curiosity, which leads to an addiction. Some people started as boredom, became a physical addiction. (好奇心或无聊使人们吸烟) People who smoke cigarettes have one or more psychological problems - they have no confidence in themselves and use a cigarette as a crutch and/or to be part of a group that smokes. (缺乏自信，为了融入别人) Sometimes people smoke because they think it makes them cooler. Other times it's because they grew up in a house where smoking was an everyday thing.(装酷或家人影响) People start smoking because they want to look cool, or be part of a group, or because everyone in their family does, and then they get addicted. Oral fixation. maybe there are bad examples from our preceding generation, or maybe there are wrong associations with cigarette, such as it can relieve stress.(口欲滞留症或错误相信烟有其他功效，如减压) 素材库how it affects people's health?
Topic 1：Food Safety A：超，我一直劝你说不要买学校西南门的饭。你也知道他们用的食用油可能是地沟油，调料是勾兑的，可你一直不听。 Chao,I always advise that you should not buy meals in southwestern door of our school. As you know, the oil they use may be used oil; seasoning, like vinegar and sauce is blending, but you do not listen. B：这没关系，我吃他们的饭都两年了，你看我还不是挺健康的；再说了吃起来口感也不错！ It does not matter, I eat their meal every day, you see, I am still healthy; besides, the texture is good. C：我不这样看，虽然我们一时半会儿吃不出来毛病，但食物中的有害物质会在体内堆积，包括食物上沾有的汽车尾气中的铅，早晚会得病的。咱们应该去食堂。 I am not in your point, although we would not be sick immediately, the harmful substances will accumulate in our body, including the lead in automobile exhaust. We will get sick sooner or later. So we should eat at canteen. D：食堂的也可能有问题啊！他们晚上卖的鸡腿可能会是中午剩的，我们吃了会拉肚子。我们应该买那些受欢迎的菜品，它们都是新做的。 The foods in the canteen may also be a problem! The drumsticks sold at night are probably the left at noon. We should buy popular dishes, they are all new. A：我同意。因为我晚上一吃鸡腿、鸡排就会肚子痛。不过食堂的饭肯定比学校门口的干净。 I agree. Because I often have a stomachache when I eat them. But the foods in canteen must better than meals sold in the school door. B：好。我以后少吃。进一步说，咱们中国的食品安全问题非常令人担忧。好多食品企业为了利益做了好多坏事。还记得那年的三鹿奶粉事件吗？ OK. I will eat less. The food safety in our country is a extremely worrying issue. Many food companies had done a larger number of bad things for the sake of benefits. Do you remember the “Sanlu milk powder incident” C：当然，好多婴儿都得病了，有的小孩还有了生命危险。生产商真该遭雷劈，这么缺德的事也办的出来。 Of course, many infants were ill and some of them even in danger. The manufacturers should be punished severely, it is so wicked things to do.
雅思part1口语题库大全 雅思口语题库2020【1】 题目： 1.Do you think your city is clean or not? 2.How do you feel when you see people throwing garbage on the street? 3. Why do some people throw garbage on the street? 4.What do you do with garbage when you are on the street? 范文： 1.Do you think your city is clean or not? Well, I suppose my city is quite clean for most of the time, thanks to the hard work of sanitation workers，you can see neat streets and classification trash bins everywhere. By the way, if you travel to my city and take a look, you will be amazed by how perfectly it is maintained as a clean place to live in. 2.How do you feel when you see people throwing garbage on the street? When witnessing people throwing garbage on the street, I always feel very angry, because I think as citizens we all have the responsibility to take care of the city and abide by the regulations. Only by doing this can we build a beautiful and clean home. 3. Why do some people throw garbage on the street? From my understanding, I think people throw garbage on the street mainly because they find it is a more convenient way to get rid of the garbage than throwing it in the garbage bin. Also, I would say it is because there are not enough garbage bins around the city. 4.What do you do with garbage when you are on the street? When I am on the street, first of all I myself would never throw garbage randomly, and would always help keep the street clean. Secondly, if I pass by a piece of garbage on the street, I usually volunteer to pick it up and throw it into the nearest garbage bin. 1-4月雅思口语话题 雅思口语题库2020【2】 题目： 1.Is there a good place to look at the sky where you live?
Friendship is absolutely crucial for us. We have to do hard work to build up and sustain friendship. Here are some important ways to keep friendship alive .First of all, let your friends know that you care about them. If you can't be there at the given moment, say something like, "I wish I could be with you. May I call you tomorrow " Be sure your friend knows she's cared about. Second, try to be with your friends when they are in trouble. Remember troubled people are most in need of their friends to stay around. The last but not the least, keeping friendship alive is to say to your friends "I miss you and I love you ". Remember it right for college students to have tattoos Nowadays many college students like to highlight their personalities, to be their own. They have taken special ways to show their personalities. For example, some college students who are tattooed think tattooing is cool and shows great personality. But teachers and parents do not think tattooing is right for students. They believe to be a student you should dress like a student--no tattoos, of cause. Some people even believe that those who are tattooed are not good students. As far as I am concerned, although many people can not accept students’tattooing, nothing is wrong with tattooing. College
1.How can we keep friendship alive. Friendship is absolutely crucial for us. We have to do hard work to build up and sustain friendship. Here are some important ways to keep friendship alive .First of all, let your friends know that you care about them. If you can't be there at the given moment, say something like, "I wish I could be with you. May I call you tomorrow? " Be sure your friend knows she's cared about. Second, try to be with your friends when they are in trouble. Remember troubled people are most in need of their friends to stay around. The last but not the least, keeping friendship alive is to say to your friends "I miss you and I love you ". Remember? 2.Is it right for college students to have tattoos? Nowadays many college students like to highlight their personalities, to be their own. They have taken special ways to show their personalities. For example, some college students who are tattooed think tattooing is cool and shows great personality. But teachers and parents do not think tattooing is right for students. They believe to be a student you should dress like a student--no tattoos, of cause. Some people even believe that those who are tattooed are not good students. As far as I am concerned, although many people can not accept students ' tattooing, nothing is wrong with tattooing. College students are grown-ups. They can tell right from wrong. If they want to be tattooed, just remember to tell them to select clean places, preferably with parental consents. 3.What do cultural difference mean ? Can you give some examples? Cultural differences mean differences among people in ways of thinking, life, aesthetic concepts, social practices, diet and etc. Let 's talk about, for example, eating habits in different areas. In China, people prefer vegetables and fruits, for the Chinese believe that such things are rich in vc, which are good to health. However, western people are more likely to eat meat. Known as having a good tradition of hospitality , Chinese people always greet their guests with warm hand. Chinese meal table normally is filled with delicious food, yet the host is used to saying " I am sorry. I don 't think the food is good enough today" and other courtesies. Host or hostess sometimes use their chopsticks to take food to the guest 's bowl, which is considered as a way to show hospitality in China. However, in western countries, people emphasize respect to individuality. At dinner, people eat whatever they like or we say they eat at their own will. 4.Do you consider your 18 th birthday is one of the most important days in your life? Give reasons. Yes, 18th birthday is considered the most important. Each birthday means a new year. I am most concerned about my 18th birthday as it is a sign of adulthood, indicating that I am no longer a child, but one who can try to do things independently and should be reliable for his or her own actions as an adult. Since my eighteenth birthday, I am entitled to go shopping alone, to travel alone and to live independently. I still remembered my 18th birthday. After my birthday celebration, I suddenly felt grown up, both physically and mentally. Birthday to me is an important turning point, enabling me to learn and think independently. So far as I am concerned about each birthday, I usually feel better. 5.Is money the most important thing in your life ? If not, what is it? No, money is not the most important thing in my life. I think the most important thing in life is
雅思口语20185-8part1题库 Part1 Work ?Whatwork do you do? ?Whydid you choose to do that type of work?(or,that job)? ?Do you like your job? ?Is itvery interesting? ?(Possibly)Do you miss being a student? Studies ?Whatsubject(s)are you studying? ?Whydid you choose to study that subject?/Why did you choose to study thosesubjects??Do you like your subject?(Why?/Why not?)
?Is itvery interesting? ?(Possibly)Are you looking forward to working? ?Do you prefer to study in the mornings or in the afternoons? ?(Possibly)Are you looking forward to working? ?Doyou prefer to study in the mornings or in the afternoons? Home/Accommodation ?What kind of housing/accommodation do you live in? ?Do you live in a house or a flat? ?Who do you live with? ?How long have you lived there?
导游英语口语测试题库（108题） 对话1 作为一名当地导游小李，你在史密斯先生的带领下从美国接你的旅游团。你拿着一块写着“史密斯”和公司名称的欢迎牌。你的对话将包括以下几点： a.问候 b.询问是否是史密斯先生带的团 c.询问相关细节 对话2 作为一名中国国际旅行社的导游，你将会见一位来自美国的布莱克先生。你的对话将包括以下几点： a.确认客人身份 b.介绍你自己 c.介绍贵公司 d.确认行李 对话3. 作为一名当地导游与陪同人员讨论明天早上的叫醒时间，并请他通知游客。在确认时间以后，打电话给客房部让他们提供叫醒服务。你的对话将包括以下几点： a.相互问候 b.确认叫醒时间 c.请陪同人员通知游客 d.打电话给客房部让他们提供叫醒服务 对话4 作为一名当地导游，你要带着汤姆，一个从机场到酒店的客人。当你正在和他交谈的时候，旅游车马上就要出发了。你的对话将包括以下几点： a.在去酒店额路上，介绍你自己和旅游车 b.回答客人提出的问题 c.对酒店做大概的介绍 对话5 作为导游介绍北京，在去酒店的路上，一些客人会问你一些问题。你的对话将包括以下几点： a.介绍人口、地区、气候等 b.回答至少三个客人提出的问题 对话6 假设你是一名导游，在确认你的旅行团后，你发现其中一名客人丢了一件行李，看起来很着急。你试着帮他找回来。你的对话将包括以下几点： a.安抚旅客 b.询问行李的详细信息：尺寸、颜色。材料等 c.尝试联系机场有关部门
对话7 作为一名导游，你要去机场接一群来自美国的客人，你会遇见你的老朋友史密斯先生，他是这个旅游团的领导。你的对话将包括以下几点： a.问候老朋友 b.确认旅游团人员的详细信息 c.检查所有客人及其行李是否存在 对话8 旅游团的领队要求换一家更好地酒店，并宣称他已经在附近预定了一家新酒店。作为当地导游和他进行对话。你的对话将包括以下几点： a.确定改变的原因 b.与领队确认，超出预定价格和取消预订的费用由旅客自行承担 对话9 有位旅客对中国剪纸很感兴趣，想买一些作为纪念品。你作为导游，为客人介绍中国剪纸。你的对话将包括以下几点： a.介绍中国剪纸的历史和主要特点 b.推荐一些纪念品商店 c.回答相关问题 对话10 作为旅行社的接待员，你正在和一名客人讨论旅行计划。你的对话将包括以下几点： a.询问客人对此次旅行的期望 b.对旅行安排提出一些建议 对话11 一个入境旅游团的成员在家遇到紧急情况要求退出旅行团。作为当地导游与他进行对话。你的对话将包括以下几点： a.询问退出原因 b.安抚旅客 c.告诉他如何处理相关费用 d.帮助他离开 对话12 史密斯小姐作为你们旅行团的领队，来商讨在这个城市的旅行计划。你的对话将包括以下几点： a.介绍行程中的着名景点 b.在观光方面给些意见 对话13 作为一名导游，你的客人想了解中国菜。你的对话将包括以下几点： a.介绍一些经典的中国菜 b.介绍一些当地特色小吃