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红星美凯龙收银台英语接待规范

红星美凯龙收银台英语接待规范
红星美凯龙收银台英语接待规范

一:礼貌用语

1:Welcome to Red star. (Can I help you?)

欢迎光临红星,(请问我可以帮您吗?)

2:Thank you very much.

非常感谢!

3:Y ou are welcome.

不用客气

4:Welcome to come here again !

欢迎您再来。

5:Thank you very much, I hope you enjoy your stay.

谢谢您,希望您对我们的服务满意。

二:洗手间位置

Customer: Excuse me. Where is the washroom?

顾客:请问洗手间在哪儿?

Servant:The washroom is in the first right exit (1楼)(可以用grand floor表示一楼,也可以用first floor)

服务员:洗手间在右拐的第一个安全出口。

The washroom is in the last exit at the end of this way. (2楼、3楼)

洗手间在这条路的最后一个安全出口。

The washroom is at the end of the second /first floor. (国际馆)

洗手间在二楼/一楼的尽头。

三:咨询

(1):询问厂家位置

S:Welcome to Red star. (Can I help you?)

欢迎光临红星,(请问我可以帮您吗?)

C:Excuse me. Where is the HANFENG?

请问翰丰在哪儿?

S:HANFENG is on the fourth floor . Y ou can take the escalator to the fourth/third floor.(1楼)翰丰在我们的四楼。您可以乘坐电动扶梯上四楼。

HANFENG is on the fourth floor .Y ou can go to the end of this way, take the escalator to the fourth/third floor.(2楼、3楼)

翰丰在我们的四楼。您可以到尽头,乘坐电动扶梯上四楼。

HANFENG is on fourth floor in another building。Y ou enter and turn left, go to the end and take the escalator to the fourth/third floor. (国际馆)

翰丰在我们另外一栋楼的四楼。您进门往左拐,走到尽头上四楼。

(2):咨询家具情况

S:Welcome to Red star. (Can I help you?)

欢迎光临红星,(请问我可以帮您吗?)

C: I’d like to see children furniture.(mattress/ rattan furniture/Baby crib/ curtain/cloth sofa/shoe rack)

您好,我想看看儿童家具。(床垫、藤家具、儿童床、窗帘、布艺沙发、鞋架。)

S: Children furniture (mattress/ rattan furniture/Baby crib/ curtain/cloth sofa/ shoe rack.)is on the first.grand floor.

儿童家具(床垫、藤家具、儿童床、窗帘、布艺沙发、鞋架。)在我们的一楼。

C: I’d like to see leather sofa. (Board type furniture/ sofa-bed/ dining table/ double-bed /dresser/ stool/ end table)

您好,我想看看皮制沙发。(板式家具、沙发床、餐桌、双人床、梳妆台、凳子、茶几、)S: Leather sofa (Board type furniture/ sofa-bed/ dining table/ double-bed /dresser/ stool/ end table) is on the second/first floor.

皮制沙发(板式家具、沙发床、餐桌、双人床、梳妆台、凳子、茶几、)在我们的二楼。

C: I’d like to see solid wood furniture.

我想看实木的家具。

S: Solid wood furniture is on the third/second floor.

实木家具在我们的三楼。

C: I’d like to see Chinese style furniture。(antique reproduction furniture/annatto furniture/)

我想看中式家具。(仿古家具、红木家具。)

S: Chinese style furniture。(antique reproduction furniture/annatto furniture)is on the fourth/third floor.

中式家具(仿古家具、红木家具。)在我们的四楼。

C: I’d like to see office furniture。(arm chair)

我想看办公家具。(扶手椅)

S: Office furniture(arm chair)is on the fourth/third floor。

办公家具(扶手椅)在四楼

四:付款

S: Welcome .Will you be paying with credit card or cash?

欢迎光临。您刷卡还是付现金?

C:Cash. /Credit card

现金/刷卡。

S:Y ou should pay me 1950 Y uan.

需要付我1950元。

S:Total amount is 1950 yuan, accept your 2000 yuan ,change 50 yuan.(现金)

总金额1950元,收您2000元,找零50元。

S:The total amount is 1950yuan, Please check it .And enter your credit card password.(刷卡)共收您1950元,请核对金额并输入密码。

S:Please sign it.

请您签字。

S:Please take care of your invoice.(and card.)

请保管好您的票据.(和卡。)

S:Sorry your bankcard’s remaining sum is insufficient, Do you have any other card?

对不起,您银行卡的余额不足,可以换张卡吗?

S:Y ou paid 400 yuan by card, another 502 yuan in cash.

您刷卡400元,付现金502元。

S:Excuse me, do you have any small change?

请问您有零钱吗?

C:How much, please?

请问多少钱?

S:Y ou should pay me two yuan more.

请再付两元钱。

S:Thank you very much.

谢谢。

S: Y our card is overseas card, can not use. Do you have any other card? (Do you have Chinese

credit/Visa card?)

您的卡是境外卡,不可以使用。可以换张卡吗?(您有中国信用卡吗?)

S:Thank you for your coming, please take care.

感谢您的光临,请慢走。

五:折扣及送货

C: How much is this sofa?

请问这套沙发多少钱?

S: RMB 15000.

15000元。

C: It seems rather expensive.Is it possible there is a discount?

有点高,可以再优惠点吗?

S: Well, we’re ready to reduce our price by 20 percent. This is our rock - bottom price,. We can’t make any further concessions.

好吧,我们准备减价百分之二十.这是我方的最低价格,不能再让了

我们可以再给你降2折,这是最低价了,不能再低了。

C:Have in stock?

有现货吗?

S: Sorry .We can provide samples for you. Once the furniture arrived,give you instant delivery.

不好意思,没有。我们可以先将样品给您用,等家具到了,再送到你家去调换。

C:Invoice,please.

可以开发票吗?

S: Sorry, the price without invoice.

不好意思,这是不含发票的价格。

C: Will you arrange for delivery and set up for our purchase?

1:你们提供送货及安装服务吗?

S: Certainly,sir.

当然。

C: Alright.I'll take it.

好吧,我定了。

S: I'll complete the paperwork for you.

我给您开货单。

2:S: Freight RMB80.

运费要另外加80元。

S:You can pay a deposit, and to pay the balance before delivery. Can also cash on delivery. 您可以先交一部分定金,送货之前来付余款。可以货到付款。

C: OK.When delivery?

好的。什么时候送货?

S: About 25 days later. When are you free?

大概25天以后送货。您什么时候在家?

C:About 10 am to3 pm.

大概10点到下午三点。

S: I will arrange for you. Please leave your contact phone number.

可以,我会为您安排。请留下您的联系电话。

C: Alright.

好的。

S: Please follow me to the cashier.

请随我到收银台付款。

C: OK.

好的。

六:参加商场活动

S: Do you do you want to join us?

您参加我们的活动吗?

S: Y ou can go to information desk to receive raffle with this contract

凭这张合同单到服务台领取抽奖券。

七:留下顾客的信息。

S: Could you please write down your address, so that we can send you the furniture as soon as possible.

请您写下您的地址,以便我们尽快为您送货。

S:Please leave your contact number.

请留下您的联系电话。

八:常用服务用语

S: I can speak English only a little, do you understand me ?

我只能说一点英语,你能听懂吗

S: Y ou can call this phone number to contact us/them.

您可以通过这个电话联系我们/他们。

S: We will solve the problem for you promptly/ We will be quick to solve the problem for you 。我们将尽快为您解决这一问题。

S: After you.

您先。

S: Any thing else?

还需要别的吗?

S: Are you sure?

你肯定吗?

S:I can't follow you.

我不懂你说的。

S: Do you have a membership card?

请问您有会员卡吗?

S:Please show me your membership card .

请出示您的会员卡。

公共部分——礼貌用语(中英文对照)

饭店基础服务英语一、部门名称 金马饭店Jinma Palace 董事会Board 董事长Chairman of the Board 总经理室General Manager’s Office 总经理办公室Executive Office 工会Labor Union 前厅部Front Office Department 管家部Housekeeping Department 餐饮部Food and Beverage Department 市场销售部Sales & Marketing Department 人力资源部Human Resources Department 培训部Training Department 财务部Finance Department 采购部Purchasing Department 工程部Engineering Department 安全部Security Department 二、职务名称 总经理General Manager 副总经理Deputy General Manager 总经理助理Assistant General Manager 房务总监Director of Room Division 财务总监Financial Controller 餐饮总监Director of F&B 经理Manager 主管Supervisor 领班Captain / Shift Leader 员工Staff

文员Clerk 三、饭店常用英语词汇 1、前厅部Front Office Department 总台front desk 入住check in 离店check out 询问information 总机operator 国际长途IDD 国内长途DDD 留言leave a message 叫醒服务morning call 外线电话outside call 内线电话in-house call 商务中心business center 传真fax 复印copy 订票ticket booking 邮寄post 快件express 预订处reservation 礼宾部concierge 行李寄存luggage deposit 订出租车book a taxi 机场airport 市中心downtown 对客关系经理guest relation officer 商务总台business front desk 2、客房部House Keeping Department 楼层floor 无烟楼层Non-smoking floor 行政/商务楼层executive/business floor 单人间single room 双床间double room 套房suite 标准间/层standard room/floor 高级间/层superior room/floor 豪华间/层deluxe/luxury room/floor 公共卫生PA 客房中心room center 婴儿看护baby sitting 快洗服务express laundry service 3、餐饮部Food & Beverage Department 大堂吧lobby bar 咖啡厅coffee shop 西餐厅western restaurant 西饼屋snack shop 宴会厅banquet hall 和畅厅Harmony Hall 名仕轩Ming’s cuisine 嘉宾厅VIP Private rooms 龙骧厅Dragon Hall 凤翔厅Phoenix Hall 房内用膳room service 中餐Chinese food 西餐western food 点菜take order 零点 a la carte 自助餐Buffet 套餐table d’hote 服务费service charge 4、康乐部Recreation Department 音乐酒吧music bar 游泳池swimming pool 健身房fitness center 桌球室billiard room 棋牌室mahjong room 足浴中心foot massage 桑拿中心sauna 美容美发beauty salon 5、市场销售部Sales & Marketing Department 销售经理sales manager

餐厅服务英语-接待客人

Receiving the Diners 接待客人 Unit 2 Receiving the Diners 接待客人 Conversation A. Seating an individual diner Hostess: Good afternoon, madam. Have you got a reservation? Gueset: Yes, for 12:30.The name is Bush. H: Yes, you’re welcome, Miss Bush.Could y ou follow we,please?How about the table near the window? G: Oh, it’s quite good.It has a good view of the city. H: Yes, take your seat, please.I’ll bring a menu for you right away. B.Seating group guests Waitress: Good evening, ladies and gentlemen.Welcome to our restaurant.Are you the members of the same group? Guest: Yes, we are.We have a reservation in your restaurant. W:Yes, your tables are over there.Would you please come this way? G: Thank you. W:These are your tables.Three tables in all from No.6 to No.8.Will they be all right? G: I think so. W: Please take your seats.Please sit at the same table for each meal.Just a moment, please. We’ll bring your food and drinks right away. G: Miss, can I have Maotai? W: Yes, but I’m afraid you’d have to pay extra for it. G: Yes, I will. By the way, I want to try some famous dishes from your city. Can I ask for some?

常用的英语接待口语

常用的英语接待口语,不管你进不进外企都一定要看看… 询问访客身份:May I have your name, please?请问您贵姓?What co mpany are you from?您是哪个公司的?Could you tell me what compa ny you are representing?能告诉我您代表什么公司吗? 如果碰到了老朋友可以说:What brings you here?是什么风把你吹来了? 询问是否预约,来访目的?Do you have an appointment?约好了吗?Would you give me your business card?请给我您的名片好吗?And ca n I ask what you wish to see him about?我能问一下您要见他有何事吗? 让客人稍候片刻:I'll see if he is available.请让我看看上司是否方便。Would you please have a seat and wait for a few moments.请您坐下 稍等片刻。给客人倒茶,礼貌待客:Would you like coffee or tea? How do you like your coffee?你要咖啡还是茶?要什么样的咖啡?(是否加奶或糖)带 客人去见经理:Please have a seat, Mr. Jones and Mr. Smith will see you in few minutes.请坐,琼斯先生和史密斯先生几分钟后就到。Mr. Chen is ex pecting you. I'll tell him that you're here.陈先生正在等你。我去告诉他你已到。 Would you come this way, please?请随我这边来。 婉言拒绝客人来访: Mr. Chen is occupied at the moment and wants to know if your busine ss is urgent.陈先生正忙着,请问您的事情很紧急吗?He may want to get in touch with you in the future. Would you leave your card?他想以后再 和你联系。请留下你的名片好吗? 一定要为自己争取机会:I'll take just a few minutes of his time.我只要占用他几分钟的时间。I'd prefer to explain that to him directly.我想我 最好还是我领你去,以免你迷路。 接待(2) 在上一次,你已经学会为你接待的客人安排好食宿。下来就该邀请他参加公司的活动了:安排各种活动:The tea party begins at 7 o'clock.茶话会在7点开始。 How's the party, Mr. Taylor?晚会如何,TAYLOR先生?The ceremon y will commence as soon as the minister arrives.庆祝会等部长一来就开始。 Our General Manager can't be here today, so I'm speaking on his beha lf.我们的总经理今天不能到会,因此由我代表他讲话。We are going to show you the town while you're here.你在此逗留期间我们将陪你在城里游览一番。 Do you have any place in mind you wanted to go in our town?本城有 什么地方你想去看看?What would you like to do this morning?There is no thing scheduled before lunch.上午你想干什么?中饭前日程表上没有活动安排。 Is there anything planned for tonight?今晚有什么安排?Have you

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幼儿园常用英语礼貌用语:户外活动口语

幼儿园常用英语礼貌用语:户外活动口语Two lines, please 请排成两队。 Make two lines. 请排成两队。 Let’s go out to play, shall we? 我们出去玩,好吗? Ready? One, two, go! 准备好了吗?齐步走! Let’s play a game.我们做个游戏。 Turn left.向左转。 Turn right.向右转。 Please, stand in a circle, hand in hand.请大家站成一个圈,手拉手。 Make a big circle.站成一个大圈。 Make a small circle.站成一个小圈。 One step backward everyone.向后退一步。 One step forward everyone.向前进一步。 Turn around, face me please.请转身面向我。 Boys, jump on the circles.男孩子跳到圈上。 Come on! 加油! Hurry up! 快点儿! Be careful! 当心! Safety first! 安全第一! Are you tired? 你们累吗?

Let’s have a rest. 我们休息一下。 Please come close to each other, sit down. 请靠拢坐下。Don’t push others.不要推别人。 Brave boy! 你真勇敢! Don’t push others.别乱跑。 Le t’s go back to our classroom.我们回教室吧。

机场接待客人常用英语口语对话-)

一.Receiving Guests at the Airport 机场接待客人常用英语口语对话 Guest (G ): Excuse me, are you the Fortune Hotel airport rep. ? Airport Representative (AR ): Yes, Mr... ? G: I’m Robert Hilton from the American Andrew Rice Origin Foundation. AR: My name is Su Hui, I’m here to meet you. Welcome to Shanghai! G: Glad to meet you. AR: The pleasure is mine. Is this your first visit to China, Mr. Hilton? G: Yes. Its my very first. I’m looking forward to seeing your beautiful country. AR: I hope you will have a pleasant stay here. G: Thank you. I’m sure I will. AR: Is this all your baggage? G: Yes, it’s all here. AR: We have a car over there to take you to our hotel. G: That’s fine. AR: Let me help you with that suitcase. Shall we go? G: Yes, thank you for all your trouble. AR: No trouble at all. This way, please. 句型操练 You must be our long-expected guest, Mr.X from the U.S. 您一定是我们盼望已久的客人,从美国来的X先生吧! Very nice/glad/pleased to meet you. 幸会 I'm delighted to meet you at last. 很高兴终于见到您了。 It was nice meeting you./I'm so pleased to have(finally) met you./ 很高兴见到您。(道别用语) How was your journey? 您旅途如何? I hope you've had a pleasant flight/trip. 旅途愉快吧! I hope you'll enjoy your stay here. 希望您在此过得愉快。 Hope you'll have a pleasant/enjoyable stay here.

很体贴全面接待外宾英语口语

收集了绝大部分常用接待语境,前部分英文介绍和各种接待用语,后部分中文介绍如何接待外宾的到来,欢迎广大英文工作者采纳! 接待服务常用英语 一、欢迎和问候语: 1.How do you do?您好!(初次见面) Glad to meet you .很高兴见到您。 2.Good morning(afternoon, evening), sir(madam) 早上(下午、晚上)好,先生(夫人)。 3、How are you?您好吗? Fine, Thanks. And you ?很好,谢谢。您好吗? 4、Welcome to our hotel (restaurant , shop).欢迎到我们宾馆(餐厅、商店)来。 5、Wish you a most pleasant stay in our hotel .愿您在我们宾馆过得愉快。 6、I hope you will enjoy your stay with us.希望您在我们宾馆过得愉快。(客人刚入店时) I hope you are enjoying your stay with us.希望您在我们宾馆过得愉快。(客人在饭店逗留期间) I hope you have enjoyed your stay with us.希望您在我们宾馆过得愉快。(客人离店时)

7、Have a good time!祝您过得愉快! 二、电话用语: 8、hotel , front desk. Can I help you?**饭店,前厅。您找谁? 9、Sorry, I've dialed the wrong number.对不起,我拨错号了。 10、May I speak to your general manager?能和你们总经理说话吗?Speaking.我就是。 11、Sorry, he is not in at the moment.对不起,他现在不在。Would you like to leave a message?您要留口信吗? 12、Pardon.对不起,请再说一遍,好吗? I beg your pardon.对不起,请再说一遍,好吗? 三、祝贺用语: 13、Congratulations!祝贺您! 14、Happy birthday!生日快乐! 15、Happy new year!新年快乐! 16、Merry Christmas!圣诞快乐! 17、Have a nice holiday!假日快乐! 18、Wish you every success!祝您成功! 四、答谢和答应语: 19、Thank you (very much).谢谢您(非常感谢)。 20、Thank you for your advice (information , help)感谢您的忠告(信息、帮助)。 21、It's very kind of you .谢谢,您真客气。

英文写Email常用礼貌用语

这样写英文Email,对方会感觉你很有礼貌,很有风度,很想帮助你~~~ 需要写的英文邮件多了,就觉得很吃力,尤其是当需要经常写给同一个人时。希望邮件的开头、结尾、一些客套的话能有不同的表达~~ 邮件的开头 感谢读者是邮件开场白的好办法。感谢您的读者能让对方感到高兴,特别是之后你有事相求的情况下会很有帮助。 Thank you for contacting us.如果有人写信来询问公司的服务,就可以使用这句句子开头。向他们联系你们表示感谢。 Thank you for your prompt reply.当一个客户或是同事很快就回复了你的邮件,一定记得要感谢他们。如果回复并不及时,只要将“prompt”除去即可,你还可以说,“Thank you for getting back to me.” Thank you for providing the requested information.如果你询问某人一些信息,他们花了点时间才发送给你,那就用这句句子表示你仍然对他们的付出表示感激。 Thank you for all your assistance.如果有人给了你特别的帮助,那一定要感谢他们!如果你想对他们表示特别的感激,就用这个句子,“I truly appreciate … your help in resolving the problem.”Thank you raising your concerns. 就算某个客户或是经理写邮件给你对你的工作提出了一定的质疑,你还是要感谢他们。这样你能表现出你对他们的认真态度表示尊重及感激。同时,你也可以使用,“Thank you for your feed back.”“Thank you for your mail.” 在邮件的结尾 在邮件开头表示感谢一般是表示对对方过去付出的感谢,而在邮件结尾处表示感谢是对将来的帮助表示感谢。事先表示感谢,能让对方在行动时更主动更乐意。 Thank you for your kind cooperation.如果你需要读者帮助你做某事,那就先得表示感谢。 Thank you for your attention to this matter.与以上的类似,本句包含了你对对方将来可能的帮助表示感谢。 Thank you for your understanding.如果你写到任何会对读者产生负面影响的内容那就使用这句句子吧。 Thank you for your consideration.如果您是在寻求机会或是福利,例如你在求职的话,就用这封邮件结尾。 Thank you again for everything you've done.这句句子可以用在结尾,和以上有所不同。如果你在邮件开头已经谢过了读者,你就可以使用这句话,但是因为他们的帮助,你可以着重再次感谢你们的付出。

[外贸英语]展会接待常用英语口语集锦

[外贸英语]展会接待常用英语口语集锦 ____________________________________ 1.What’s the size 多大尺寸? 90X90 (Ninety by ninety) 九十乘九十。 2.What’s the CMB 体积多大? 0.07M3 (zero point zero seven cube meter) 0.07立方米。 3.What’s th e bestlast price 最低价是多少? ¥2.5 (Two point five)] 两块五。 4.How many designs 有几个款式? 3 designs . 三个款式。 5.How many colors 有几种颜色? 3 colors. Red, yellow and blue. 3种颜色,红、黄、蓝。 6.How many pcs one CTN 一箱装多少件? 12 dozen, 144pcs. 12打,144件一箱。 7.When shall we deliver 什么时候交货? 8.Where shall we deliver 货送到什么地方? 9.30% deposit. 付30%的订金。 10.Only one sample here. We can’t give you. 只有一个样品,不能给你。 11.Too expensivemuch. 太贵了。 12. Any discount 有折扣吗? 13.Cheaper 可以便宜一点吗? 14.Show me this! 这个拿下来看看。

15.Good quality or ordinary quality 质量好的还是普通的? 16.¥180 for a set . 180元一套。 17.4pcs a set. 一套4个。 18.What’s the minimum quantity 最小起订量是多少? 19.At least 1 CTN.。 至少一箱件 20.There’s minimum quantity. 有最小起订量。 21.Can they be mixed 可以混装吗? 22.Mixed packing. 混装。 23.Just a moment. Let me check. 稍等,让我查一下。 24.Same pricesize. 一样的价格尺寸。 25.I will come again tomorrow. 我明天再来。 26.Where are you from? 你是什么地方人? 27.What’s your name? 你叫什么? 28.May I have your card? 名片给一张,可以吗? 29.Card,please. 名片。 30.Stapler,please. 订书机。 31.Calculator,please. 计算器。 32.Adhesive tape,please. 胶带。 33.Here’s our catalogue. 这是我们的目录。 34.Here’s my card. 这是我的名片。 35.Your card, please.

接待外宾常用语(1)

1. Good to meet you.很高兴见到你。 2. Glad to meet you, too.也很高兴见到你。 3. Hi, I'm zhao hai. Welcome to my hometown! 嗨,我是赵海,欢迎来到我的家乡。 4. Thank you. I'm David. 谢谢你,我是大卫。 5. How many times have you been to Inner Mongolia? - 您来内蒙古多少次啦? 6. Actually it's my first time here. 实际上这是我第一次来这里。 7. I'd like to have you for dinner. 我想邀您一起进餐。 8. Thanks, it would be my pleasure. 谢谢,这是我的荣幸。 9. What do you feel like drinking? 您想喝点什么? 10. Tea is fine with me. 喝茶好了。 11. Do you like spicy food? 你喜欢吃辛辣的食物吗? 12. The spicier the better. 越辣越好。 13. Would you mind if I order for us?

我来点菜介意吗? 14. Sure thing, we have the same taste. 当然不,我们口味相同。 15. How about some barbecue? 来点烤肉好吗? 16. No. Thank you. I’m stuffed. 不,谢谢,我吃饱了。 17. It's wonderful to have friends visiting from afar. Cheers! 有朋自远方来不亦乐乎。干杯! 18. Cheers!干杯! 19. You use chopsticks so well. Where did you learn? 你用筷子用的真好,在哪儿学的? 20. Just now, from watching you. It's not big deal. - 就现在,看着你用学的,不是什么大事。 21. Sorry to keep you waiting. 很抱歉让你久等。 22. No problem.没关系。 23. Sorry, I didn't hear what you said. 对不起,我没听见你说什么。 24. I said: Do you want me to help you? 我说:你需要我帮你吗?

日常英文电话用语大全

电话英语常用语大集锦 1、要找的人不在 A: Hello , this is carol . May I speak to miss chen? B: Yes , one moment please . I ' II get her for you A: Thank you . B: I ' m sorry , she' s not at her room right now A: Oh , I ' ll call her again . A:喂,我是卡罗,可以请陈小姐听电话吗? B:好,请等一下,我为你转接。 A:谢谢。 B :对不起,她现在不在。 A:那我等下再打给她。 2、自我介绍时,请注意: 1 . “hello等于是中文的喂”,随时随地可用。 2 .打电话先行自我介绍是一种礼貌。电话中最常用“this is的形态而不是“here is等“i am等这是打电话需要注意的。 3 . “may I speak to ”也可以换成是“can i speak to "请听电话。 3、抱歉这么晚打来的说法: 1 . I ' m sorry to call yo u so late . 对不起这么晚打电话来。 2 . I hope I didn ' t catch you at a bad time .抱歉这种时候找你。(含有希望没有打扰到你的意思) 3 . I hope I didn 't wake you up so early . 我希望这么早没有吵到你。 4 . I ' m sorry to call you so early . 对不起这么早打电话来。 5 . I ' m sorry to bother you at this hour . 很抱歉在这时打扰你。 4、有急事时的表达方法: 1 . It ' s urge nt . Could I have her mobile phone nu mber? 2 . Could you tell me where I can reach her? 3 . This is an emerge ncy . I n eed to get in con tact with him right now 1 .我有急事,可不可以告诉我她的手机号码? 2 .能不能告诉我在哪里可以找到她? 3. 我有急事,需要马上跟他联络。 5、对方不在的说法: 1 . It ' s nothing important . 没什么重要事。 2 . It ' s nothi ng urge nt . Tha nk you ,good —bye . 没什么要紧事,谢谢您,再见。 3 . I ' ll call her again . 我会再打给她。 4 . I ' ll call back later . 我稍后会再打来。 5 . Please ask Miss Chen to call me back . 请陈小姐给我回电话。 6 . Could you tell her to call Carol as soon as possible? 能不能请她尽快打电话给卡洛? 7 . Ask her to call Carol at home after seven , please . 麻烦她在七点后打电话到卡洛家。 8 . Can I leave a message? 我可以留言吗? 9 . Please have her return my call .请她回电话给我。 10 . Could you ask him to call me back? 可以请他给我回电话吗?

接待外宾-实用英语口语

外宾接待实用英语 外宾接待实用英语 久仰! I've heard so much about you. 好久不见了! Long time no see. 辛苦了! You've had a long day.You've had a long flight. 尊敬的朋友们! Distinguished/Honorable/Respected friends 阁下(多用于称呼大使) Your Excellency 我代表北京市政府欢迎各位朋友访问北京。On behalf of the Beijing Municipal government, I wish to extend our warm welcome to the friends who have come to visit Beijing. 对您的大力协助,我谨代表北京市政府表示衷心的感谢。On behalf of the Beijing Municipal government, i wish to express our heartfelt thanks to you for your gracious assistance. 在北京过得怎么样? How are you making out in Beijing? 我一定向他转达您的问候和邀请。 I'll surely remember you and your invitation to him. 欢迎美商来北京投资。 American businessmen are welcome to make investment in Beijing. 欢迎多提宝贵意见。 Your valuable advice is most welcome. 不虚此行! It's a rewarding trip! 您的日程很紧,我们的会见是否就到此为止。 As you have a tight schedule, I will not take up more of your time. 请代我问候王先生。 Please remember me to Mr.Wang. 感谢光临! Thank you so much for coming. 欢迎再来! Hope you'll come again. 欢迎以后多来北京! Hope you'll visit Beijing more often. 多保重!Take care! 祝您一路平安!Have a nice trip! Reception

接待外国客户常用的商务英语

1.Excuse me. Are you Susan Davis from Western Electronics? 对不起,你是来自西方电子公司的苏姗·戴卫斯吗? 2.Yes, I am. And you must be Mr. Takeshita. 是的,我就是,你一定是竹下先生吧。 3.Pardon me. Are you Ralph Meyers from National Fixtures? 对不起,请问你是从国家装置公司来的雷夫·梅耶史先生吗? 4.I"m Dennis. I am here to meet you today. 我是丹尼斯,今天我到这里来接你。 5.I"m Donald. We met the last time you visited Taiwan. 我是唐纳德,上次你来台湾时我们见过面。 6.I"m Edwin. I"ll show you to your hotel. 我是爱德温,我带你去旅馆。 7.How was your flight? Was it comfortable? 你坐的班机怎么样?还舒服吗? 8.It was quite good. But it was awfully long. 班机很好,就是时间太长了。 9.Did you have a good flight? 你旅途愉快吗? 10.Not really, I"m afraid. We were delayed taking off, and we encountered a lot of bad weather. 不太好,我们起飞延误了,还遭遇了恶劣的气候。 11.How was your flight? 你的航班怎样? 12.Did you get any sleep on the plane? 你在飞机上睡觉了吗? 13.Mr. Wagner, do you have a hotel reservation? 华格纳先生,你预订过旅馆吗? 14.No, I don"t. Will it be a problem? 不,我没有,会有困难吗? 15.I don"t think so. I know several convenient hotels. Let me make some calls. 我认为没有,我知道有几家便利旅馆,让我打几个电话。

接待外宾需注意的乘车礼仪

接待外宾需注意的乘车礼仪 下面简单介绍一下接待外宾需注意的乘车礼仪。 接待外宾乘坐轿车时,因其档次较高,较为舒适,因而在座次方面要更为讲究一些。 确定轿车的座次,关键要看乘坐何种车辆。 乘坐吉普车时,前排驾驶员身旁的副驾驶座为上座。车上其他的座次,由尊而卑,依次应为:后排右座,后排左座。 乘坐四排座或四排座以上的中型或大型轿车时,以前排,即驾驶员身后的第一排为尊,其他各排座位由前而后依次递减。而在各排座位之上,则又讲究“右高左低”,即座次的尊卑,应当从右而左依次递减。简单地讲,可以归纳为:由前而后,自右而左。 乘坐双排座或三排座轿车时,座次的具体排列,则又因驾驶员的身份不同,而具体分为下述两种情况。 第一种情况,是由所乘轿车的车主亲自驾驶轿车。

在这种情况下,双排五座轿车上其他的四个座位的座次,由尊而卑依次应为:副驾驶座,后排右座,后排左座,后排中座。 三排七座轿车上其他的六个座位的座次,由尊而卑依次应为:副驾驶座,后排右座,后排左座,后排中座,中排右座,中排左座。 三排九座轿车上其他的八个座位的座次,由尊而卑依次应为(假定驾驶座居左):前排右座,前排中座,中排右座,中排中座,中排左座,后排右座,后排中座,后排左座。 当主人亲自驾车时,若一个人乘车,则必须坐在副驾驶座上,若多人乘车,则必须推举一个人在副驾驶座上就座,否则就是对主人的失敬。第二种情况,是由专职司机驾驶轿车。在这种情况下,双排五座轿车上其他的四个座位的座次,由尊而卑依次应为:后排右座,后排左座,后排中座,副驾驶座。 三排七座轿车上其他的六个座位的座次,由尊而卑依次应为:后排右座,后排左座,后排中座,中排右座,中排左座,副驾驶座。 三排九座轿车上其他的八个座位的座次,由尊而卑依次应为(假定驾驶座居左):中排右座,中排中座,中排左座,后排右座,后排中座,后排左座,前排右座,前排中座。

实用的英语日常礼貌用语

1. After you. 你先请。 这是一句很常用的客套话,在进/出门,上车得场合你都可以表现一下。 2. I just couldn’t help it. 我就是忍不住。 想想看,这样一个漂亮的句子可用于多少个场合? 下面是随意举的一个例子: I was deeply moved by the film and I cried and cried. I just couldn’t help it. 3. Don’t take it to heart. 别往心里去,别为此而忧虑伤神。 生活实例: This test isn’t that important. Don’t take it to heart. 4. We’d better be off. 我们该走了。 It’s getting late. We’d better be off . 5. Let’s face it. 面对现实吧。 常表明说话人不愿意逃避困难的现状。 参考例句:I know it’s a difficult situation. Let’s face it, OK?

6. Let’s get started. 咱们开始干吧。 劝导别人时说:Don’t just talk. Let’s get started. 7. I’m really dead. 我真要累死了。 坦诚自己的感受时说:After all that work, I’m really dead. 8. I’ve done my best. 我已尽力了。 9. Is that so? 真是那样吗? 常用在一个人听了一件事后表示惊讶、怀疑。 10. Don’t play games with me!别跟我耍花招! 11. I don’t know for sure.我不确切知道。 Stranger:Could you tell me how to get to the town hall? Tom: I don’t know for sure. Maybe you could ask the policeman over there. 12. I’m not going to kid you.我不是跟你开玩笑的。 Karin:You quit the job? You are kidding. Jack: I’m not going to kid you. I’m serious. 13. That’s something. 太好了,太棒了。

外事接待常用的英语口语(礼物篇)

外事接待常用的英语口语(礼物篇) 外事接待常用的英语口语有哪些呢?小编总结了一些,希望对大家有所帮助。 Mr. Taylor has invited me to a dinner party tonight. 泰勒先生 邀请我今天晚上去参加一个晚餐会。I have no idea about what I should bring. 我不知道我该带什么东西好。In fact , it is absolutely unnecessary for you to bring anything. 事实上,你完全不用带什么东西。But I don't feel good if I go empty-handed. 但是如果我空手去我觉得不太好。If you insist on brining something, it should be a small ,inexpensive item, such as a toy for his son, or some flowers for his wife, etc...如果你坚持要带点什么,也应该是一些小的、便宜的东西,比如,给他儿子带个玩具,或者给他妻子带些鲜花等等Since we're going to have a get-together ,so I prefer to bring some food.因为我们打算搞个聚会,所以我还是带点吃的东西吧。I've got an idea. 我有个主意What's that? 什么主意?Since Mr.Taylor likes Chinese food very much ,so you can cook a Chinese dish and bring it.既然泰勒先生喜欢中国食物,这样你就可做一道中国菜带去。Or you can bring something to drink. 或者带一点什么喝的东西。That's a wonderful idea. 这个主意真不错And I was told that Mrs.Taylor is especially intersted in traditional Chinese

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